Table of Contents
ASUS GS50-W2155002E User Manual
Displayed below is the user manual for GS50-W2155002E by ASUS which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
GS50
Gaming Station
User Guide
Copyright © 2018 ASUSTeK Computer Inc. All Rights Reserved.
No part of this manual, including the products and software described in it, may be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except
documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK
Computer Inc. (“ASUS”).
Product warranty or service will not be extended if: (1) the product is repaired, modified or altered, unless such
repair, modification of alteration is authorized in writing by ASUS; or (2) the serial number of the product is
defaced or missing.
ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE
LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR
LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF
ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS
MANUAL OR PRODUCT.
SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE
ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A
COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES
THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.
Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights
of their respective companies, and are used only for identification or explanation and to the owners’ benefit,
without intent to infringe.
E14586
First Edition
October 2018
2
Contents
Notices ................................................................................................................................................ 4
Safety information ...........................................................................................................................6
Conventions used in this guide................................................................................................... 7
Where to find more information .................................................................................................7
Package contents ............................................................................................................................. 8
Chapter 1: Getting started
Welcome! ............................................................................................................................................. 9
Getting to know your Gaming Station ..................................................................................... 9
Setting up your Gaming Station ...............................................................................................13
Turning your Gaming Station ON ............................................................................................. 15
Chapter 2: Connecting devices to your Gaming Station
Connecting a USB storage device ............................................................................................17
Connecting microphone and speakers ..................................................................................18
Connecting multiple external displays ..................................................................................21
Connecting an HDTV ....................................................................................................................22
Chapter 3: Using your Gaming Station
Proper posture when using your Gaming Station .............................................................23
Chapter 4: Connecting to the Internet
Wired connection ........................................................................................................................... 25
Chapter 5: Troubleshooting
Troubleshooting .............................................................................................................................29
3
4
Notices
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
This device may not cause harmful interference, and
This device must accept any interference received including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with manufacturer’s
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
The use of shielded cables for connection of the monitor to the graphics card is required to
assure compliance with FCC regulations. Changes or modifications to this unit not expressly
approved by the party responsible for compliance could void the user’s authority to operate this
equipment.
Compliance Statement of Innovation, Science and Economic Development
Canada (ISED)
This device complies with Innovation, Science and Economic Development Canada licence exempt
RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may cause
undesired operation of the device.
CAN ICES-3(B)/NMB-3(B)
Déclaration de conformité de Innovation, Sciences et Développement
économique Canada (ISED)
Le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique
Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil
doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
CAN ICES-3(B)/NMB-3(B)
5
DO NOT throw the motherboard in municipal waste. This product has been designed to enable
proper reuse of parts and recycling. This symbol of the crossed out wheeled bin indicates that the
product (electrical and electronic equipment) should not be placed in municipal waste. Check local
regulations for disposal of electronic products.
DO NOT throw the mercury-containing button cell battery in municipal waste. This symbol of the
crossed out wheeled bin indicates that the battery should not be placed in municipal waste.
REACH
Complying with the REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals)
regulatory framework, we published the chemical substances in our products at ASUS website at
http://csr.asus.com/english/REACH.htm.
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest standards for
protecting our environment. We believe in providing solutions for you to be able to responsibly
recycle our products, batteries, other components as well as the packaging materials. Please go to
http://csr.asus.com/english/Takeback.htm for detailed recycling information in different regions.
Australia statement notice
From 1 January 2012 updated warranties apply to all ASUS products, consistent with the Australian
Consumer Law. For the latest product warranty details please visit https://www.asus.com/support.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you require assistance please call ASUS Customer Service 1300 2787 88 or visit us at
https://www.asus.com/support
6
Safety information
Electrical Safety
• Beforeinstallingorremovingsignalcables,ensurethatthepowercablesforthesystemunit
and all attached devices are unplugged.
• Topreventelectricalshockhazard,disconnectthepowercablefromtheelectricaloutlet
before relocating the system.
• Whenaddingorremovinganyadditionaldevicestoorfromthesystem,contactaqualied
service technician or your dealer. Ensure that the power cables for the devices are unplugged
before the signal cables are connected. If possible, disconnect all power cables from the
existing system before you service.
• Ifthepowersupplyisbroken,do not try to fix it by yourself. Contact a qualified service
technician or your dealer.
Operation Safety
• Servicingofthisproductorunitsistobeperformed by trained service personnel only.
• Beforeoperatingtheserver,carefullyreadallthemanualsincludedwiththeserverpackage.
• Beforeusingtheserver,makesureallcablesarecorrectlyconnectedandthepowercablesare
not damaged. If any damage is detected, contact your dealer as soon as possible.
• Toavoidshortcircuits,keeppaperclips,screws,andstaplesawayfromconnectors,slots,
sockets and circuitry.
• Avoiddust,humidity,andtemperatureextremes. Place the server on a stable surface.
• Thethumbscrewsonthechassisshouldbetightenedwithatoolafterbothinitialinstallation
and subsequent access to the panel.
• Theproductissuitableformountingonconcreteorothernon-combustiblesurfacesonly.
This product is equipped with a three-wire power cable and plug for the user’s safety. Use the
power cable with a properly grounded electrical outlet to avoid electrical shock.
Restricted Access Location
The product is intended for installation only in a Computer Room where:
• AccesscanonlybegainedbySERVICEPERSONSorbyUSERSwhohavebeeninstructedabout
the reasons for the restrictions applied to the location and about any precautions that shall be
taken.
• AccessisthroughtheuseofaTOOL,orothermeansofsecurity,andiscontrolledbythe
authority responsible for the location.
Lithium-Ion Battery Warning
CAUTION! Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used batteries
according to the manufacturer’s instructions.
Heavy System
CAUTION! This server system is heavy. Ask for assistance when moving or carrying the
system.
Conventions used in this guide
To ensure that you perform certain tasks properly, take note of the following symbols used
throughout this manual.
Where to find more information
Refer to the following sources for additional information and for product and software updates.
ASUS websites
The ASUS websites worldwide provide updated information for all ASUS hardware and
software products. Refer to the ASUS contact information.
DANGER/WARNING: Information to prevent injury to yourself when trying to
complete a task.
CAUTION: Information to prevent damage to the components when trying to
complete a task.
IMPORTANT: Instructions that you MUST follow to complete a task.
NOTE: Tips and additional information to help you complete a task.
7
Package contents
• Ifanyoftheaboveitemsisdamagedormissing,contactyourretailer.
• Theillustrateditemsaboveareforreferenceonly.Actualproductspecicationsmayvarywith
different models.
Gaming Station Power cord x1 Warranty Card x1
8
Welcome!
Thank you for purchasing the ASUS Gaming Station!
The ASUS Gaming Station provides cutting-edge performance, uncompromised reliability, and
user-centric utilities. All these values are encapsulated in a stunningly futuristic and stylish system
casing.
Read the ASUS Warranty Card before setting up your ASUS Gaming Station.
Getting to know your Gaming Station
Illustrations are for reference only. The ports, their locations and the chassis color vary with
different models.
ASUS Gaming Station 9
Chapter 1
Getting started
Chapter 1: Getting started
Headphone jack. The port connects to a headphone or speaker.
Microphone jack. The port connects to a microphone.
USB 2.0 ports. The port connects to USB devices.
USB 3.1 Gen 1 ports. The port connects to USB devices.
Power button. Press this button to turn on your Gaming Station.
Reset button. Press this button to restart your Gaming Station.
HDD/SSD access LED. This LED blinks when the system is accessing the internal
HDD / SSD devices.
Front panel
10 Chapter 1: Getting started
TYPE C
SPDIF OUT REAR C/SUB
MIC IN LINE OUT LINE IN
KY
USB BIOS Flashback button. Press the BIOS Flashback button for three seconds until
the Flashback LED blinks three times, indicating that the BIOS Flashback function is
enabled.
USB 2.0 ports. The port connects to USB devices.
USB 3.1 Gen2 Type-C™ port. The port connects to USB Type-C™ devices.
LAN (RJ-45) ports. These port allow Gigabit connection to a Local Area Network (LAN)
through a network hub.
Activity/Link LED Speed LED
Status Description Status Description
OFF No link OFF 10Mbps connection
ORANGE Linked ORANGE 100Mbps connection
BLINKING Data activity GREEN 1Gbps connection
LAN port
SPEED
LED
ACT/LINK
LED
USB 3.1 Gen 1 ports. The port connects to USB devices.
Rear panel
ASUS Gaming Station 11
Expansion slot brackets. Remove the expansion slot bracket when installing an
expansion card.
Graphic Cards. The display outputs may vary by different graphic card options.
Air vents. These vents allow air ventilation.
DO NOT block the air vents on the chassis. Always provide proper ventilation for your Gaming
Station.
USB 3.1 Gen2 ports. The port connects to USB devices.
Optical S/PDIF Out port. This port connects to the optical S/PDIF devices.
Rear Speaker Out port (black). This port connects to the rear speakers in a 2.1, 4.1, 5.1,
or 7.1-channel configuration.
Center/Subwoofer port (orange). This port connects to the center/subwoofer
speakers.
Microphone port (pink). This port connects to a microphone.
Line Out port (lime). This port connects to a headphone or speaker. In a 2.1, 4.1, 5.1,
or 7.1-channel configuration, the function of this port becomes Front Speaker Out.
Supported by ASUS Audio Wizard.
Line In port (light blue). This port connects to the audio sources in a 2.1, 4.1, or
5.1-channel configuration, and connects to the side speakers in a 7.1-channel
configuration.
Refer to the audio configuration table below for the function of the audio ports in a 2.1, 4.1, 5.1,
or 7.1-channel configuration.
Audio 2.1, 4.1, 5.1, or 7.1-channel configuration
Port Headset 2.1-channel 4.1-channel 5.1-channel 7.1-channel
Light Blue Line In Line In Line In Side speaker
Lime Line Out Front Speaker Out Front Speaker Out Front Speaker Out
Pink Mic In Mic In Mic In Mic In
Orange – – Center/Subwoofer Center/Subwoofer
Black – Rear Speaker Out Rear Speaker Out Rear Speaker Out
12 Chapter 1: Getting started
Power connector. Plug the power cord to this connector.
RATING: 100-127/200-240Vac, 10/5A, 50/60Hz
PSU power switch. This switch allows you to turn the PSU on or off.
Setting up your Gaming Station
This section guides you through connecting the main hardware devices, such as the external
monitor, keyboard, mouse, and power cord, to your Gaming Station.
Connecting an external monitor
Using the ASUS Graphics Card
Connect your monitor to the display output port on the discrete ASUS Graphics Card.
To connect an external monitor using the ASUS Graphics Card:
1. Connect a monitor to a display output port on the ASUS Graphics Card.
2. Plug the monitor to a power source.
The display output ports on the ASUS Graphics Card may vary with different models.
ASUS Gaming Station 13
Connecting a USB keyboard and a USB mouse
Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your Gaming
Station.
Connecting the power cord
Connect one end of the power cord to the power connector on the rear panel of your Gaming
Station and the other end to a power source.
14 Chapter 1: Getting started
Power button
Turning your Gaming Station ON
This section describes how to turn on your Gaming Station after setting up your Gaming Station.
Turning your Gaming Station ON
To turn your Gaming Station ON:
1. Turn your monitor ON.
2. Press the power button on your Gaming Station.
3. Wait until the operating system loads automatically.
ASUS Gaming Station 15
16 Chapter 1: Getting started
Connecting a USB storage device
This Gaming Station provides USB 2.0, USB 3.1 gen1 and USB 3.1 gen2 ports on the front and rear
panels. The USB ports allow you to connect USB devices such as storage devices.
To connect a USB storage device:
Insert the USB storage device to your Gaming Station.
Front panel Rear panel
ASUS Gaming Station 17
Chapter 2
Connecting devices to your Gaming Station
Chapter 2: Connecting devices to your Gaming Station
Connecting Headphone and Mic
Connecting microphone and speakers
This Gaming Station comes with microphone ports and speaker ports on both the front and rear
panels. The audio I/O ports located on the rear panel allow you to connect 2.1-channel, 4.1-channel,
5.1-channel, and 7.1-channel stereo speakers.
Connecting headset and microphone
18 Chapter 2: Connecting devices to your computer
Connecting 2.1-channel Speakers
Connecting 4.1-channel Speakers
ASUS Gaming Station 19
Connecting 7.1-channel Speakers
Connecting 5.1-channel Speakers
20 Chapter 2: Connecting devices to your computer
Connecting multiple external displays
Your Gaming Station may come with Display Port, HDMI, or DVI ports and allows you to connect
multiple external displays.
Setting up multiple displays
When using multiple monitors, you are allowed to set display modes. You can use the additional
monitor as a duplicate of your main display, or as an extension to enlarge your Windows desktop.
To set up multiple displays:
1. Turn off your Gaming Station.
2. Connect the two monitors to your Gaming Station and connect the power cords to the
monitors. Refer to Setting up your Gaming Station section in Chapter 1 for details on how to
connect a monitor to your Gaming Station.
3. Turn on your Gaming Station.
4. From the Start menu, click Settings > System > Display.
5. Configure the settings for your displays.
For some graphic cards, only the monitor that is set to be the primary display has display during
POST. The dual display function works only under Windows.
ASUS Gaming Station 21
Connecting an HDTV
Connect a High Definition TV (HDTV) to the HDMI port of your Gaming Station.
• YouneedanHDMIcabletoconnecttheHDTVandtheGamingStation.TheHDMIcableis
purchased separately.
• Togetthebestdisplayperformance,ensurethatyourHDMIcableislessthan15meters.
22 Chapter 2: Connecting devices to your computer
ASUS Gaming Station 23
Chapter 3
Using your Gaming Station
Proper posture when using your Gaming Station
When using your Gaming Station, maintaining the proper posture is necessary to prevent strain
to your wrists, hands, and other joints or muscles. This section provides you with tips on avoiding
physical discomfort and possible injury while using and fully enjoying your Gaming Station.
Eye level to the top of
the monitor screen
Foot rest
90˚ angles
To maintain the proper posture:
• Positionyourchairtomakesurethatyourelbowsareatorslightlyabovethekeyboardtoget
a comfortable typing position.
• Adjusttheheightofyourchairtomakesurethatyourkneesareslightlyhigherthanyour
hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your
knees.
• Adjustthebackofyourchairsothatthebaseofyourspineisrmlysupportedandangled
slightly backward.
• Situprightwithyourknees,elbowsandhipsatanapproximately90ºanglewhenyouareat
the Gaming Station.
• Placethemonitordirectlyinfrontofyou,andturnthetopofthemonitorscreenevenwith
your eye level so that your eyes look slightly downward.
• Keepthemouseclosetothekeyboard,andifnecessary,useawristrestforsupportto
reduce the pressure on your wrists while typing.
• UseyourGamingStationinacomfortably-litarea,andkeepitawayfromsourcesofglare
such as windows and straight sunlight.
• Takeregularmini-breaksfromusingyourGamingStation.
Chapter 3: Using your Gaming Station
24 Chapter 3: Using your computer
Wired connection
Use an RJ-45 cable to connect your Gaming Station to a DSL/cable modem or a local area network
(LAN).
Connecting via a DSL/cable modem
To connect via a DSL/cable modem:
1. Set up your DSL/cable modem.
Refer to the documentation that came with your DSL/cable modem.
2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your Gaming
Station and the other end to a DSL/cable modem.
3. Turn on the DSL/cable modem and your Gaming Station.
4. Configure the necessary Internet connection settings.
• ContactyournetworkadministratorfordetailsorassistanceinsettingupyourInternet
connection.
• Formoredetails,refertothesectionsConfiguring a dynamic IP/PPPoE network connection
or Configuring a static IP network connection.
Modem
RJ-45 cable
ASUS Gaming Station 25
Chapter 4
Connecting to the Internet
Chapter 4: Connecting to the Internet
LAN
RJ-45 cable
Connecting via a local area network (LAN)
To connect via a LAN:
1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your Gaming
Station and the other end to your LAN.
2. Turn on your Gaming Station.
3. Configure the necessary Internet connection settings.
• ContactyournetworkadministratorfordetailsorassistanceinsettingupyourInternet
connection.
• Formoredetails,refertothesectionsConfiguring a dynamic IP/PPPoE network connection
or Configuring a static IP network connection.
26 Chapter 4: Connecting to the Internet
Configuring a dynamic IP/PPPoE network connection
To configure a dynamic IP/PPPoE network connection:
1. Launch Network and Sharing Center in either of these two ways:
a) From the taskbar, right-click , then click Open Network and Sharing Center.
b) From the Start menu, click Settings > Network & Internet > Ethernet > Network and
Sharing Center.
2. From the Open Network and Sharing Center screen, click Change Adapter settings.
3. Right-click on your LAN and select
Properties.
4. Click Internet Protocol Version 4(TCP/
IPv4) and click Properties.
5. Click Obtain an IP address automatically
and click OK.
Continue to the next steps if you are using PPPoE connection.
ASUS Gaming Station 27
7. Select Connect to the Internet and
click Next.
6. Return to the Network and
Sharing Center and then click
Set up a new connection or
network.
8. Select Broadband (PPPoE) and click
Next.
9. Follow the next onscreen instructions to
complete the setup.
Configuring a static IP network connection
To configure a static IP network connection:
1. Repeat steps 1 to 4 of the previous section.
2 Click Use the following IP address.
3. Enter the IP address, Subnet mask and Gateway
from your service provider.
4. If needed, enter the preferred DNS Server
address and alternative address.
5. When done, click OK.
28 Chapter 4: Connecting to the Internet
ASUS Gaming Station 29
Chapter 5
Troubleshooting
Troubleshooting
This chapter presents some problems you might encounter and the possible solutions.
?
My Gaming Station cannot be powered on and the power LED on the front
panel does not light up.
• CheckifyourGamingStationisproperlyconnected.
• Checkifthewalloutletisfunctioning.
• CheckifthePowerSupplyUnitisswitchedon.RefertothesectionTurning your
Gaming Station ON in Chapter 1.
?
My Gaming Station hangs.
• Dothefollowingtoclosetheprogramsthatarenotresponding:
1. Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then
click Task Manager.
2. Under Task Manager in the Processes tab, select the program that is not
responding, then click End Task.
• Ifthekeyboardisnotresponding,pressandholdthePowerbuttononthetopof
your chassis until the Gaming Station shuts down. Then press the Power button to
turn it on.
?
I cannot connect to a wireless network using the ASUS WLAN Card (on
selected models only)?
• Ensurethatyouenterthecorrectnetworksecuritykeyforthewirelessnetworkyou
want to connect to.
• Connecttheexternalantennas(optional)totheantennaconnectorsontheASUS
WLAN Card and place the antennas on the top of your Gaming Station chassis for
the best wireless performance.
?
The arrow keys on the number key pad are not working.
Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on
the number key pad are used to input numbers only. Press the Number Lock key to
turn the LED off if you want to use the arrow keys on the number key pad.
Chapter 5: Troubleshooting
30 Chapter 5: Troubleshooting
?
No display on the monitor.
• Checkifthemonitorispoweredon.
• Ensurethatyourmonitorisproperlyconnectedtothevideooutputportonyour
Gaming Station.
• IfyourGamingStationcomeswithadiscretegraphicscard,ensurethatyou
connect your monitor to a video output port on the discrete graphics card.
• Checkifanyofthepinsonthemonitorvideoconnectorisbent.Ifyoudiscover
bent pins, replace the monitor video connector cable.
• Checkifyourmonitorispluggedtoapowersourceproperly.
• Refertothedocumentationthatcamewithyourmonitorformoretroubleshooting
information.
?
When using multiple monitors, only one monitor has display.
• Ensurethatthebothmonitorsarepoweredon.
• DuringPOST,onlythemonitorconnectedtotheVGAporthasdisplay.Thedual
display function works only under Windows.
• WhenagraphicscardisinstalledonyourGamingStation,ensurethatyouconnect
the monitors to the output port on the graphics card.
• Checkifthemultipledisplayssettingsarecorrect.
?
My Gaming Station cannot detect my USB storage device.
• ThersttimeyouconnectyourUSBstoragedevicetoyourGamingStation,
Windows automatically installs a driver for it. Wait for a while and go to My
Computer to check if the USB storage device is detected.
• ConnectyourUSBstoragedevicetoanotherGamingStationtotestiftheUSB
storage device is broken or malfunctions.
?
I want to restore or undo changes to my Gaming Station’s system settings
without affecting my personal files or data.
You can use Windows® 10 Refresh your Gaming Station without affecting your
files recovery option to restore or undo changes to your Gaming Station’s system
settings without affecting your personal data such as documents or photos. To use
this recovery option, click Settings > Update & recovery > Recovery from the
Start menu, select Refresh your Gaming Station without affecting your files, and
click Get started.
ASUS Gaming Station 31
?
The picture on the HDTV is distorted.
• ItiscausedbythedierentresolutionsofyourmonitorandyourHDTV.Adjustthe
screen resolution to fit your HDTV. To change the screen resolution:
• FromtheStartmenu,clickSettings > System > Display.
?
My speakers produce no sound.
• EnsurethatyouconnectyourspeakerstotheLineoutport(lime)onthefrontpanel
or the rear panel.
• Checkifyourspeakisconnectedtoanelectricalsourceandturnedon.
• Adjustyourspeakers’volume.
• EnsurethatyourGamingStation’ssystemsoundsarenotMuted.
• Ifitismuted,thevolumeiconisdisplayedas . To enable the system
sounds, click from the Windows notification area, then click .
• Ifitisnotmuted,click and drag the slider to adjust the volume.
• ConnectyourspeakerstoanotherGamingStationtotestifthespeakersare
working properly.
32 Chapter 5: Troubleshooting
Power
Problem Possible Cause Action
No power
(The power
indicator is off)
Incorrect power voltage
•SetyourGamingStation’spower
voltage switch to your area’s power
requirements.
•Adjustthevoltagesettings.Ensurethat
the power cord is unplugged from the
power outlet.
Your Gaming Station is not
turned on.
Press the power key on the front panel
to ensure that your Gaming Station is
turned on.
Your Gaming Station’s
power cord is not properly
connected.
•Ensurethatthepowercordisproperly
connected.
•Useothercompatiblepowercord.
PSU (Power supply unit)
problems
Contact the ASUS Service Center about
installing another PSU on your Gaming
Station.
ASUS Gaming Station 33
Display
Problem Possible Cause Action
No display output
after turning the
Gaming Station
on (Black screen)
The signal cable is not
connected to the correct
VGA port on your Gaming
Station.
•Connectthesignalcabletothecorrect
display port (onboard VGA or discrete
VGA port).
•IfyouareusingadiscreteVGAcard,
connect the signal cable to the discrete
VGA port.
Signal cable problems Try connecting to another monitor.
LAN
Problem Possible Cause Action
Cannot access the
Internet
The LAN cable is not
connected.
Connect the LAN cable to your Gaming
Station.
LAN cable problems
Ensure the LAN LED is on. If not, try
another LAN cable. If it still does not
work, contact the ASUS service center.
Your Gaming Station is not
properly connected to a
router or hub.
Ensure that your Gaming Station is
properly connected to a router or hub.
Network settings Contact your Internet Service Provider
(ISP) for the correct LAN settings.
Problems caused by the anti-
virus software Close the anti-virus software.
Driver problems Reinstall the LAN driver
34 Chapter 5: Troubleshooting
Audio
Problem Possible Cause Action
No Audio
Speaker or headphone is
connected to the wrong port.
•RefertoyourGamingStation’suser
manual for the correct port.
•Disconnectandreconnectthespeaker
to your Gaming Station.
Speaker or headphone does
not work.
Try using another speaker or
headphone.
The front and back audio
ports do not work.
Try both the front and back audio ports.
If one port failed, check if the port is set
to multi-channel.
Driver problems Reinstall the audio driver
System
Problem Possible Cause Action
System speed is
too slow
Too many programs are
running. Close some of the programs.
Gaming Station virus attack
•Useananti-virussoftwaretoscan
for viruses and repair your Gaming
Station.
•Reinstalltheoperatingsystem.
The system often
hangs or freezes.
Hard disk drive failure
•Sendthedamagedharddiskdriveto
ASUS Service Center for servicing.
•Replacewithanewharddiskdrive.
Memory module problems
•Replacewithcompatiblememory
modules.
•Removetheextramemorymodules
that you have installed, then try again.
•ContacttheASUSServiceCenterfor
assistance.
There is not enough air
ventilation for your Gaming
Station.
Move your Gaming Station to an area
with better air flow.
Incompatible softwares are
installed.
Reinstall the OS and reinstall
compatible softwares.
ASUS Gaming Station 35
CPU
Problem Possible Cause Action
Too noisy right
after turning on the
Gaming Station.
Your Gaming Station is
booting up.
It is normal. The fan runs on its full
speed when the Gaming Station is
powering on. The fan slows down after
entering the OS.
The BIOS settings have been
changed. Restore the BIOS to its default settings.
Old BIOS version
Update the BIOS to the latest version.
Visit the ASUS Support site at https://
www.asus.com/support to download
the latest BIOS versions.
Gaming Station
is too noisy when
in use.
The CPU fan has been
replaced.
Ensure that you are using a compatible
or ASUS-recommended CPU fan.
There is not enough air
ventilation for the Gaming
Station.
Ensure that your Gaming Station is
working in an area with good air flow.
The system temperature is
too high.
•UpdatetheBIOS.
•Ifyouknowhowtoreinstallthe
motherboard, try to clean the inner
space of the chassis.
•ContacttheASUSServiceCenterfor
assistance.
If the problem still persists, refer to your Gaming Station’s warranty card and contact the ASUS
Service Center. Visit the ASUS Support site at https://www.asus.com/support for the service
center information.
36 Chapter 5: Troubleshooting
ASUS contact information
ASUSTeK COMPUTER INC.
Address 4F, No. 150, Li-Te Rd., Peitou, Taipei 112, Taiwan
Telephone +886-2-2894-3447
Fax +886-2-2890-7798
Web site https://www.asus.com
Technical Support
Telephone +86-21-38429911
Fax +86-21-58668722 ext: 9101
Online Support https://www.asus.com/support/Product/ContactUs/Services/
questionform/?lang=en
ASUS COMPUTER INTERNATIONAL (America)
Address 48720 Kato Rd., Fremont, CA 94538, USA
Fax +1-510-608-4555
Web site https://www.asus.com/us/
Technical Support
Support fax +1-812-284-0883
General support +1-812-282-2787
Online support https://www.asus.com/support/Product/ContactUs/Services/
questionform/?lang=en-us
ASUS COMPUTER GmbH (Germany and Austria)
Address Harkort Str. 21-23, 40880 Ratingen, Germany
Fax +49-2102-959911
Web site https://www.asus.com/de/
Technical Support
Telephone +49-1805-010923
Support Fax +49-2102-959911
Online support https://www.asus.com/support/Product/ContactUs/Services/
questionform/?lang=de-de