Table of Contents
- About this manual
- Chapter 1: Hardware Setup
- Chapter 2: Using your Notebook PC
- Chapter 3: Working with Windows® 10
- Chapter 4: Power-On Self-Test (POST)
- Chapter 5: Upgrading your Notebook PC
- Chapter 6: RAID Configuration
- Tips and FAQs
- Appendices
- Internal Modem Compliancy
- Overview
- Network Compatibility Declaration
- Non-Voice Equipment
- Federal Communications Commission Interference Statement
- FCC Radio Frequency (RF) Exposure Caution Statement
- RF Exposure Information (SAR)
- Coating Notice
- Compliance Statement of Innovation, Science and Economic Development Canada (ISED)
- Déclaration de conformité de Innovation, Sciences et Développement économique Canada (ISED)
- Radiation Exposure Statement
- Déclaration relative à l’exposition aux radiations
- UL Safety Notices
- Power Safety Requirement
- TV Notices
- Macrovision Corporation Product Notice
- Prevention of Hearing Loss
- Nordic Lithium Cautions (for lithium-ion batteries)
- CTR 21 Approval (for Notebook PC with built-in Modem)
- Declaration of Compliance for Product Environmental Regulation
- EU REACH and Article 33
- EU RoHS
- Japan JIS-C-0950 Material Declarations
- India RoHS
- ASUS Recycling/Takeback Services
- Rechargeable Battery Recycling Service in North America
- Ecodesign Directive
- ENERGY STAR Qualified Product
- EPEAT Registered Products
- Regional notice for Singapore
- Notices for removable batteries
- Avis concernant les batteries remplaçables
- License of BIOS Text Fonts
- Simplified EU Declaration of Conformity
- Simplified UKCA Declaration of Conformity
- Internal Modem Compliancy
ASUS W5600Q2A-L2037R User Manual
Displayed below is the user manual for W5600Q2A-L2037R by ASUS which is a product in the Notebooks category. This manual has pages.
Related Manuals
E17551
First Edition / August 2021
E-Manual
2
Notebook PC E-Manual
No part of this manual, including the products and software described in it, may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by
any means, except documentation kept by the purchaser for backup purposes, without the express
written permission of ASUSTeK COMPUTER INC. (“ASUS”).
ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES
OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
(INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION
OF BUSINESS AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT.
Products and corporate names appearing in this manual may or may not be registered trademarks or
copyrights of their respective companies, and are used only for identication or explanation and to the
owners’ benet, without intent to infringe.
SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL
USE ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE
CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY
ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND
SOFTWARE DESCRIBED IN IT.
Copyright © 2021 ASUSTeK COMPUTER INC. All Rights Reserved.
COPYRIGHT INFORMATION
LIMITATION OF LIABILITY
Circumstances may arise where because of a default on ASUS’ part or other liability, you are entitled to
recover damages from ASUS. In each such instance, regardless of the basis on which you are entitled to
claim damages from ASUS, ASUS is liable for no more than damages for bodily injury (including death)
and damage to real property and tangible personal property; or any other actual and direct damages
resulted from omission or failure of performing legal duties under this Warranty Statement, up to the
listed contract price of each product.
ASUS will only be responsible for or indemnify you for loss, damages or claims based in contract, tort or
infringement under this Warranty Statement.
This limit also applies to ASUS’ suppliers and its reseller. It is the maximum for which ASUS, its suppliers,
and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS ASUS LIABLE FOR ANY OF THE FOLLOWING: (1) THIRD-PARTY CLAIMS
AGAINST YOU FOR DAMAGES; (2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR (3) SPECIAL,
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING
LOST PROFITS OR SAVINGS), EVEN IF ASUS, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR
POSSIBILITY.
SERVICE AND SUPPORT
Visit our multi-language website at https://www.asus.com/support/.
MyASUS oers a variety of support features including troubleshooting, products performance
optimization, ASUS software integration, and helps you to organize personal desktop and increase
storage space. For more details, please visit https://www.asus.com/support/FAQ/1038301/.
Notebook PC E-Manual
3
Table of Contents
About this manual ..................................................................................................... 7
Conventions used in this manual ............................................................................. 9
Icons .................................................................................................................................... 9
Typography .......................................................................................................................9
Safety precautions .....................................................................................................10
Using your Notebook PC ..............................................................................................10
Caring for your Notebook PC .....................................................................................11
Proper disposal ................................................................................................................12
Battery safety information...........................................................................................13
Chapter 1: Hardware Setup
Getting to know your Notebook PC ...................................................................16
Top View ............................................................................................................................. 16
Bottom View ..................................................................................................................... 22
Right View.......................................................................................................................... 24
Left View............................................................................................................................. 26
ASUS Pen (on selected models) ............................................................................30
Inserting the battery .....................................................................................................30
Chapter 2: Using your Notebook PC
Getting started ...........................................................................................................32
Charge your Notebook PC ...........................................................................................32
Lift to open the display panel .................................................................................... 34
Press the power button ................................................................................................34
Using the touchpad ..................................................................................................35
Using the keyboard ................................................................................................... 42
HotKeys .............................................................................................................................. 42
Function keys ................................................................................................................... 44
Windows® 10 keys ..........................................................................................................44
Other keys ......................................................................................................................... 44
Using the numeric keypad .......................................................................................... 45
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Chapter 3: Working with Windows® 10
Starting for the rst time .........................................................................................48
Start menu ...................................................................................................................49
Windows® apps ..........................................................................................................51
Working with Windows® apps....................................................................................52
Customizing Windows® apps .....................................................................................52
Task view ....................................................................................................................... 55
Snap feature ................................................................................................................56
Snap hotspots .................................................................................................................. 56
Action Center ..............................................................................................................58
MyASUS Splendid ...................................................................................................... 59
Other keyboard shortcuts ......................................................................................61
Connecting to wireless networks ........................................................................63
Wi-Fi ..................................................................................................................................... 63
Bluetooth ...........................................................................................................................64
Airplane mode ................................................................................................................. 65
Connecting to wired networks .............................................................................66
Turning your Notebook PC o ..............................................................................68
Putting your Notebook PC to sleep ....................................................................69
Chapter 4: Power-On Self-Test (POST)
The Power-On Self-Test (POST) ............................................................................. 72
Using POST to access BIOS and Troubleshoot...................................................... 72
BIOS ................................................................................................................................72
Accessing BIOS ................................................................................................................73
Recovering your system ..........................................................................................74
Performing a recovery option ....................................................................................75
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Chapter 5: Upgrading your Notebook PC
Removing the compartment cover ..................................................................... 78
Installing a RAM module ......................................................................................... 81
Installing an M.2 SSD storage ................................................................................ 83
Chapter 6: RAID Conguration
Creating a RAID set ...................................................................................................86
Deleting a RAID set ...................................................................................................89
Tips and FAQs
Useful tips for your Notebook PC ........................................................................92
Hardware FAQs ...........................................................................................................94
Software FAQs ............................................................................................................. 97
Appendices
Internal Modem Compliancy ..................................................................................... 100
Overview ............................................................................................................................ 100
Network Compatibility Declaration ......................................................................... 101
Non-Voice Equipment ...................................................................................................101
Federal Communications Commission Interference Statement ................... 103
FCC Radio Frequency (RF) Exposure Caution Statement ................................. 104
RF Exposure Information (SAR) ..................................................................................105
Coating Notice .................................................................................................................105
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Compliance Statement of Innovation, Science and
Economic Development Canada (ISED) .................................................................106
Déclaration de conformité de Innovation, Sciences et
Développement économique Canada (ISED) ......................................................106
Radiation Exposure Statement .................................................................................. 107
Déclaration relative à l’exposition aux radiations ............................................... 107
UL Safety Notices ............................................................................................................108
Power Safety Requirement ..........................................................................................109
TV Notices .........................................................................................................................109
Macrovision Corporation Product Notice .............................................................. 109
Prevention of Hearing Loss ......................................................................................... 109
Nordic Lithium Cautions (for lithium-ion batteries) ........................................... 110
CTR 21 Approval (for Notebook PC with built-in Modem) .............................. 111
Declaration of Compliance for Product Environmental Regulation............. 113
EU REACH and Article 33 .............................................................................................. 113
EU RoHS..............................................................................................................................113
Japan JIS-C-0950 Material Declarations ................................................................. 113
India RoHS ......................................................................................................................... 113
ASUS Recycling/Takeback Services .......................................................................... 114
Rechargeable Battery Recycling Service in North America............................. 114
Ecodesign Directive ....................................................................................................... 114
ENERGY STAR Qualied Product ............................................................................... 115
EPEAT Registered Products ......................................................................................... 115
Regional notice for Singapore ...................................................................................116
Notices for removable batteries ................................................................................ 116
Avis concernant les batteries remplaçables..........................................................116
License of BIOS Text Fonts ........................................................................................... 116
Simplied EU Declaration of Conformity ...............................................................117
Simplied UKCA Declaration of Conformity ......................................................... 117
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About this manual
This manual provides information about the hardware and software
features of your Notebook PC, organized through the following
chapters:
Chapter 1: Hardware Setup
This chapter details the hardware components of your Notebook
PC.
Chapter 2: Using your Notebook PC
This chapter shows you how to use the dierent parts of your
Notebook PC.
Chapter 3: Working with Windows® 10
This chapter provides an overview of using Windows® 10 in your
Notebook PC.
Chapter 4: Power-On Self-Test (POST)
This chapter shows you how to use POST to change the settings
of your Notebook PC.
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Notebook PC E-Manual
Chapter 5: Upgrading your Notebook PC
This chapter guides you through the process of replacing and
upgrading parts of your Notebook PC.
Chapter 6: RAID Conguration
This chapter describes the RAID congurations.
Tips and FAQs
This section presents some recommended tips, hardware FAQs,
and software FAQs you can refer to for maintaining and xing
common issues with your Notebook PC.
Appendices
This section includes notices and safety statements for your
Notebook PC.
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9
Conventions used in this manual
To highlight key information in this manual, some text are presented as
follows:
IMPORTANT! This message contains vital information that must be
followed to complete a task.
NOTE: This message contains additional information and tips that can
help complete tasks.
WARNING! This message contains important information that must be
followed to keep you safe while performing tasks and prevent damage to
your Notebook PC's data and components.
Typography
Bold = This indicates a menu or an item that must be selected.
Italic = This indicates sections that you can refer to in this manual.
= Use the touchpad.
= Use the keyboard.
Icons
The icons below indicate the devices you can use for completing a
series of tasks or procedures on your Notebook PC.
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Notebook PC E-Manual
Safety precautions
This Notebook PC should only be used in
environments with ambient temperatures between
5°C (41°F) and 35°C (95°F).
Refer to the rating label on the bottom of your
Notebook PC and ensure that your power adapter
complies with this rating.
Your Notebook PC can get warm to hot while in use
or while charging the battery pack. Do not leave
your Notebook PC on your lap or near any part
of your body to prevent injury from heat. When
working on your Notebook PC, do not place it on
surfaces that can block the vents.
Do not use damaged power cords, accessories, and
other peripherals with your Notebook PC.
While powered on, ensure that you do not carry or
cover your Notebook PC with any materials that can
reduce air circulation.
Do not place your Notebook PC on uneven or
unstable work surfaces.
You can send your Notebook PC through x-ray
machines (used on items placed on conveyor belts),
but do not expose them to magnetic detectors and
wands.
Contact your airline provider to learn about related
in-ight services that can be used and restrictions
that must be followed when using your Notebook
PC in-ight.
Using your Notebook PC
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11
Caring for your Notebook PC
Disconnect the AC power and remove the battery
pack (if applicable) before cleaning your Notebook
PC. Use a clean cellulose sponge or chamois cloth
dampened with a solution of nonabrasive detergent
and a few drops of warm water. Remove any extra
moisture from your Notebook PC using a dry cloth.
Keep any liquids from entering the chassis or
keyboard gap to prevent short circuit or corrosion.
Do not use strong solvents such as thinners,
benzene, or other chemicals on or near your
Notebook PC.
Do not place objects on top of your Notebook PC.
Do not expose your Notebook PC to strong
magnetic or electrical elds.
Do not use or expose your Notebook PC near
liquids, rain, or moisture.
Do not expose your Notebook PC to dusty
environments.
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Notebook PC E-Manual
Proper disposal
Do not throw your Notebook PC in municipal waste.
This product has been designed to enable proper
reuse of parts and recycling. The symbol of the
crossed out wheeled bin indicates that the product
(electrical, electronic equipment and mercury-
containing button cell battery) should not be
placed in municipal waste. Check local regulations
for disposal of electronic products.
Do not throw the battery in municipal waste. The
symbol of the crossed out wheeled bin indicates
that the battery should not be placed in municipal
waste.
Do not use your Notebook PC near gas leaks.
Do not place active electronic devices close to
your Notebook PC to avoid electromagnetic wave
interference to the display panel.
Do not use this Notebook PC for cryptocurrency
mining (consuming a vast amount of electricity and
time to gain convertible virtual currency) and/or
related activities.
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Battery protection
• Frequently charging a battery under high voltage may shorten
the battery life. To protect the battery, once the battery is fully
charged, the system may stop charging when the battery power
is between 90% and 100%.
NOTE: The initiate battery power charging capacity is usually set between
90% and 99%. Actual value may vary by models.
• Charging or storing a battery in high ambient temperatures may
result in permanent damage to the battery power capacity and
rapidly shorten battery life. If the battery temperature is too high,
the system may reduce the battery power charging capacity or
even stop charging to protect the battery.
• Battery power capacity may drop even when your device is
powered o and disconnected from the AC power. This is normal
as the system still draws a small amount of power from the
battery.
Battery safety information
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Notebook PC E-Manual
Standard battery care
• If you are not using your device for a long period of time, ensure
to charge the battery power to 50% then power o your device
and disconnect the AC power adapter. Recharge the battery
power to 50% every three months to avoid over-discharging and
prevent damage to the battery.
• Avoid charging the battery at high voltage for a prolonged period
of time to extend the battery life. If you are constantly using AC
power for your device, ensure to discharge the battery power
to 50% at least once every two weeks. You can also adjust the
settings from Battery Health Charging in MyASUS to help extend
the battery life.
• It is recommended to store your battery at temperatures between
5°C (41°F) and 35°C (95°F) with the battery power at 50%. You can
also adjust the settings from Battery Health Charging in MyASUS
to help extend the battery life.
• Do not leave your battery in damp environments. Exposure to
damp environments may increase the battery over-discharging
rate. Low temperature environment may damage the chemicals
inside the battery while high temperature or overheating may
result in a risk of explosion.
• Do not place your device or battery pack near radiators, replaces,
furnaces, heaters, or any sources of heat with temperature
exceeding 60°C (140°F). High temperature surrounding
environment may result in an explosion or leakage that may
cause re.
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Chapter 1:
Hardware Setup
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Notebook PC E-Manual
Getting to know your Notebook PC
Top View
NOTE: The keyboard's layout may vary per region or country. The
Notebook view may also vary in appearance depending on the Notebook
PC model.
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17
Array microphones
The array microphones feature echo canceling and noise
suppression for better voice recognition and audio recording.
Camera indicator
The camera indicator lights up when the built-in camera is in
use.
Webcam shield
This allows you to cover the camera lens of your Notebook PC.
Camera
The built-in camera allows you to take pictures or record videos
using your Notebook PC.
IR Camera
The built-in camera allows you to take pictures or record videos
using your Notebook PC. The IR Camera also supports Windows
Hello.
NOTE: The red IR LED blinks in the process while data is being
read before you sign in with Windows Hello facial recognition.
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Notebook PC E-Manual
Display panel
This high-denition display panel provides excellent viewing
features for photos, videos, and other multimedia les on your
Notebook PC.
Air vents
The air vents allow cool air to enter and warm air to exit the
Notebook PC.
WARNING! Ensure that paper, books, clothing, cables, or other
objects do not block any of the air vents or else overheating may
occur.
Microphone indicator
This indicator lights up when the microphone is turned o.
Keyboard
The keyboard provides full-sized QWERTY keys with a
comfortable travel depth for typing. It also enables you to use
the function keys, allows quick access to Windows®, and controls
other multimedia functions.
NOTE: The keyboard layout diers by model or territory.
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19
Capital lock indicator
This indicator lights up when the capital lock function is
activated. Using capital lock allows you to type capitalized letters
(such as A, B, C) using your Notebook PC’s keyboard.
ASUS Dial
Use ASUS Dial to adjust volume, change brush opacity, increase
or decrease display brightness, and much more. ASUS Dial
supports content creator oriented applications including
Windows® Oce and Adobe softwares. You can also customize
some of the most common functions with ASUS Dial.
Camera o indicator
This indicator lights up when the camera is turned o.
Power button
Press the power button to turn your Notebook PC on or o. You
can also use the power button to put your Notebook PC to sleep
or hibernate mode and wake it up from sleep or hibernate mode.
In the event that your Notebook PC becomes unresponsive,
press and hold the power button for at least fteen (15) seconds
until your Notebook PC shuts down.
Fingerprint sensor
This built-in ngerprint sensor captures your ngerprint and uses
it as biometric authentication for logging on to your Notebook
PC’s system.
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Notebook PC E-Manual
Numeric keypad
The numeric keypad toggles between these two functions: for
numeric input and as pointer direction keys.
NOTE: For more details, refer to the Using the numeric keypad
section in this manual.
Touchpad with buttons
The touchpad allows the use of multi-gestures to navigate
onscreen, providing an intuitive user experience. It also simulates
the functions of a regular mouse.
NOTE: For more details, refer to the Using the touchpad section in
this manual.
Status indicators
The status indicators help identify the current hardware status of
your Notebook PC.
Power indicator
The power indicator lights up when the Notebook PC
is turned on and blinks slowly when the Notebook
PC is in sleep mode.
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21
Two-color battery charge indicator
The two-color LED provides a visual indication of the
battery’s charge status. Refer to the following table
for details:
Color Status
Solid White The Notebook PC is plugged to
a power source and the battery
power is between 95% and
100%.
Solid Orange The Notebook PC is plugged
to a power source, charging its
battery, and the battery power
is less than 95%.
Blinking Orange The Notebook PC is running on
battery mode and the battery
power is less than 10%.
Lights o The Notebook PC is running on
battery mode and the battery
power is between 10% to 100%.
Drive activity indicator
This indicator lights up when your Notebook PC is
accessing the internal storage drives.
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Notebook PC E-Manual
Bottom View
NOTE: The bottom view may vary in appearance depending on model.
WARNING! Your Notebook PC can get warm to hot while in use or while
charging the battery pack. Do not leave your Notebook PC on your lap or
near any part of your body to prevent injury from heat. When working on
your Notebook PC, do not place it on surfaces that can block the vents.
IMPORTANT!
• Battery time varies by usage and by the specications for this
Notebook PC. The battery pack cannot be disassembled.
• Purchase components from authorized retailers to ensure maximum
compatibility and reliability. Consult an ASUS service center or
authorized retailers for product service or assistance on proper
disassembly or assembly of the product.
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Air vents
The air vents allow cool air to enter and warm air to exit the
Notebook PC.
WARNING! Ensure that paper, books, clothing, cables, or other
objects do not block any of the air vents or else overheating may
occur.
Audio speakers
The built-in audio speakers allow you to hear audio straight from
your Notebook PC. Audio features are software-controlled.
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Notebook PC E-Manual
Right View
Memory card reader
This built-in memory card reader supports SD card formats.
NOTE: This port supports SD 7.0 Express.
Headphone/Headset jack
This port allows you to connect amplied speakers or
headphones. You can also use this port to connect your headset.
NOTE: This port supports Hi-Res Audio.
USB 3.2 Gen 2 port
The USB 3.2 (Universal Serial Bus 3.2) Gen 2 port provides a
transfer rate of up to 10 Gbit/s and is backward compatible to
USB 2.0.
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Air vents
The air vents allow cool air to enter and warm air to exit the
Notebook PC.
WARNING! Ensure that paper, books, clothing, cables, or other
objects do not block any of the air vents or else overheating may
occur.
LAN port
Insert the network cable into this port to connect to a local area
network.
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Notebook PC E-Manual
Left View
Security slot
This security slot allows you to secure your Notebook PC using
compatible Notebook PC security products.
USB 3.2 Gen 2 port
The USB 3.2 (Universal Serial Bus 3.2) Gen 2 port provides a
transfer rate of up to 10 Gbit/s and is backward compatible to
USB 2.0.
Air vents
The air vents allow cool air to enter and warm air to exit the
Notebook PC.
WARNING! Ensure that paper, books, clothing, cables, or other
objects do not block any of the air vents or else overheating may
occur.
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Power (DC) input port
Insert the bundled power adapter into this port to charge the
battery pack and supply power to your Notebook PC.
WARNING! The adapter may become warm to hot while in use.
Do not cover the adapter and keep it away from your body while
it is connected to a power source.
IMPORTANT! Use only the bundled power adapter to charge the
battery pack and supply power to your Notebook PC.
HDMI output port
This port allows you to connect your Notebook PC to another
HDMI-compatible device for le sharing or extending your
display monitor.
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USB 3.2 Gen 2 Type-C®/DisplayPort/
Power Delivery combo port
The USB 3.2 (Universal Serial Bus 3.2) Gen 2 Type-C® port
provides a transfer rate of up to 10 Gbit/s and is backward
compatible to USB 2.0. Use a USB Type-C® adapter to connect
your Notebook PC to an external display. Connect a power
source rated 20V/5A to charge the battery pack and supply
power to your Notebook PC.
NOTE: Transfer rate of this port may vary per model.
WARNING! The adapter may become warm to hot while in use.
Do not cover the adapter and keep it away from your body while
it is connected to a power source.
IMPORTANT!
• It may take longer to fully charge your Notebook PC through
a low-voltage power source.
• To prevent any damage, use only power sources rated
20V/5A to charge your Notebook PC with the USB Power
Delivery combo port. For more information, consult an ASUS
service center for assistance.
• This port supports external displays with resolutions up to
7680x4320.
• The power output of this port is 5V/3A.
• This port supports VR Ready (on selected models).
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USB 3.2 Gen 2 Type-C®/DisplayPort/
Power Delivery combo port
The USB 3.2 (Universal Serial Bus 3.2) Gen 2 Type-C® port
provides a transfer rate of up to 10 Gbit/s and is backward
compatible to USB 2.0. Use a USB Type-C® adapter to connect
your Notebook PC to an external display. Connect a power
source rated 20V/5A to charge the battery pack and supply
power to your Notebook PC.
NOTE: Transfer rate of this port may vary per model.
WARNING! The adapter may become warm to hot while in use.
Do not cover the adapter and keep it away from your body while
it is connected to a power source.
IMPORTANT!
• It may take longer to fully charge your Notebook PC through
a low-voltage power source.
• To prevent any damage, use only power sources rated
20V/5A to charge your Notebook PC with the USB Power
Delivery combo port. For more information, consult an ASUS
service center for assistance.
• This port supports external displays with resolutions up to
7680x4320.
• The power output of this port is 5V/3A.
• This port supports VR Ready (on selected models).
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Notebook PC E-Manual
ASUS Pen (on selected models)
Right-click button
You can use this button to enable the right-click function.
Eraser button
You can use this button to enable the eraser function.
1. Remove the top half of the stylus.
2. Remove the sticker and insert the battery, noting the
correct polarity.
3. Return the top half of the stylus into place.
Inserting the battery
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Chapter 2:
Using your Notebook PC
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IMPORTANT!
Power adapter information:
• Input voltage: 100-240Vac
• Input frequency: 50-60Hz
• Rating output current: 12A (240W)
• Rating output voltage: 20V
Charge the Notebook PC for 3 hours before using it in
battery mode for the rst time.
NOTE: The power adapter may vary in appearance, depending on models
and your region.
Getting started
Charge your Notebook PC
A. Connect the AC power cord to the AC/DC adapter.
B. Connect the DC power connector into your Notebook PC’s power
(DC) input port.
C. Plug the AC power adapter into a 100V~240V power source.
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IMPORTANT!
• Locate the input/output rating label on your Notebook PC and
ensure that it matches the input/output rating information on your
power adapter. Some Notebook PC models may have multiple rating
output currents based on the available SKU.
• Ensure that your Notebook PC is connected to the power adapter
before turning it on for the rst time. Always plug the power cord
into a wall socket without using any extension cords. For your safety,
connect this device to a properly grounded electrical outlet only.
• The socket outlet must be easily accessible and near your Notebook
PC.
• To disconnect your Notebook PC from its main power supply, unplug
your Notebook PC from the power socket.
WARNING!
Read the following precautions for your Notebook PC’s battery:
• Only ASUS-authorized technicians should remove the battery inside
the device (for non-removable battery only).
• The battery used in this device may present a risk of re or chemical
burn if removed or disassembled.
• Follow the warning labels for your personal safety.
• Risk of explosion if battery is replaced by an incorrect type.
• Do not dispose of in re.
• Never attempt to short-circuit your Notebook PC’s battery.
• Never attempt to disassemble and reassemble the battery
(for non-removable battery only).
• Discontinue usage if leakage is found.
• The battery and its components must be recycled or disposed of
properly.
• Keep the battery and other small components away from children.
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Notebook PC E-Manual
Lift to open the display panel
Press the power button
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Using the touchpad
Moving the pointer
You can tap anywhere on the touchpad to activate its pointer, then slide
your nger on the touchpad to move the pointer onscreen.
Slide horizontally
Slide vertically
Slide diagonally
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One-nger gestures
Tap/Double-tap
• Tap an app to select it.
• Double-tap an app to launch it.
Drag and drop
Double-tap an item, then slide the same nger without lifting it o the
touchpad. To drop the item to its new location, lift your nger from the
touchpad.
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Left-click Right-click
• Click an app to select it.
• Double-click an app to
launch it.
Click this button to open the right-
click menu.
Two-nger gestures
Tap
Tap two ngers on the touchpad to simulate the right-click function.
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Zoom out Zoom in
Bring together your two ngers on
the touchpad.
Spread apart your two ngers on
the touchpad.
Two-nger scroll (up/down) Two-nger scroll (left/right)
Slide two ngers to scroll up or
down.
Slide two ngers to scroll left or
right.
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Drag and drop
Select an item then press and hold the left button. Using your other
nger, slide on the touchpad to drag the item, lift your nger o the
button to drop the item.
Three-nger gestures
Tap
Tap three ngers on the touchpad to invoke Cortana.
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Swipe left/Swipe right
If you opened multiple apps, swipe three ngers left or right to switch
between these apps.
Swipe up Swipe down
Swipe up to see an overview of all
the apps currently opened.
Swipe down to show the desktop.
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Four-nger gestures
Tap
Tap four ngers on the touchpad to invoke Action Center.
Customizing your touchpad
1. Launch All settings from the Action Center.
2. Select Devices, then select Touchpad.
3. Adjust the settings to your preference.
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Using the keyboard
Turns the speaker on or o
Turns the speaker volume down
Turns the speaker volume up
Decreases display brightness
Increases display brightness
Enables or disables the touchpad
Adjusts brightness for the backlit keyboard
Toggles the display mode
NOTE: Ensure that the second display is connected to
your Notebook PC.
HotKeys
The HotKeys on your Notebook PC’s keyboard can trigger the following
commands:
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Activates the Lock screen
Turns the microphone on or o
Turns the camera on or o
Activates screen capture tool
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Windows® 10 keys
There are two special Windows® keys on your Notebook PC’s keyboard
used as below:
Launches the Start menu
Displays the drop-down menu*
* On selected models
Function keys
Press to enable or disable the function keys feature.
When the function keys feature is enabled, you can also access HotKeys
by holding down in combination with the top row keys.
Other keys
Allows you to reassign keyboard commands or set
keyboard shortcuts in ProArt Creator Hub
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A numeric keypad is available on
selected Notebook PC models. You
can use this keypad for numeric input
or as pointer direction keys.
Press to toggle
between using the
keypad as number keys
or as pointer direction
keys.
Using the numeric keypad
NOTE: The numeric keypad layout may dier by model or territory but the
usage procedures remain the same.
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Chapter 3:
Working with Windows® 10
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Starting for the rst time
When you start your Notebook PC for the rst time, a series of screens
appear to guide you in conguring your Windows® 10 operating system.
To start your Notebook PC for the rst time:
1. Press the power button on your Notebook PC. Wait for a few
minutes until the setup screen appears.
2. From the setup screen, pick your region and a language to use on
your Notebook PC.
3. Carefully read the License Terms. Select I accept.
4. Follow the onscreen instructions to congure the following basic
items:
• Personalize
• Get online
• Settings
• Your account
5. After conguring the basic items, Windows® 10 proceeds to install
your apps and preferred settings. Ensure that your Notebook PC
is kept powered on during the setup process.
6. Once the setup process is complete, the Desktop appears.
NOTE: The screenshots in this chapter are for reference only.
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Start menu
The Start menu is the main gateway to your Notebook PC’s programs,
Windows® apps, folders, and settings.
You can use the Start menu to do these common activities:
• Start programs or Windows® apps
• Open commonly used programs or Windows® apps
• Adjust Notebook PC settings
• Get help with the Windows operating system
• Turn o your Notebook PC
• Log o from Windows or switch to a dierent user account
Change account settings, lock, or sign out from your account
Launch the Start menu
Shut down, restart, or put your Notebook PC to sleep
Launch All apps
Launch Taskview Launch an app from the taskbar
Launch an app from the Start screen
Launch File Explorer
Launch Settings
Launch Search
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Launching the Start menu
Position your mouse pointer over the Start button
in the lower-left corner of your desktop then click it.
Press the Windows logo key on your keyboard.
Opening programs from the Start menu
One of the most common uses of the Start menu is opening programs
installed on your Notebook PC.
Position your mouse pointer over the program then
click to launch it.
Use the arrow keys to browse through the programs.
Press to launch it.
NOTE: Select All apps at the bottom of the left pane to display a full list of
programs and folders on your Notebook PC in alphabetical order.
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Windows® apps
These are apps pinned on the right pane of the Start menu and
displayed in tiled-format for easy access.
NOTE: Some Windows® apps require signing in to your Microsoft account
before they are fully launched.
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Working with Windows® apps
Use your Notebook PC’s touchpad or keyboard to launch, customize,
and close apps.
Customizing Windows® apps
You can move, resize, unpin, or pin apps to the taskbar from the Start
menu using the following steps:
Launching Windows® apps from the Start menu
Position your mouse pointer over the app then click to
launch it.
Use the arrow keys to browse through the apps. Press
to launch an app.
Moving apps
Position your mouse pointer over the app, then drag and
drop the app to a new location.
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Unpinning apps
Position your mouse pointer over the app and right-click
it, then click Unpin from Start.
Use the arrow keys to navigate to the app.
Press or (on selected models), then
select Unpin from Start.
Resizing apps
Position your mouse pointer over the app and right-click
it, then click Resize and select an app tile size.
Use the arrow keys to navigate to the app.
Press or (on selected models), then
select Resize and select an app tile size.
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Pinning more apps to the Start menu
From All apps, position your mouse pointer over the
app you want to add to the Start menu and right-click it,
then click Pin to Start.
From All apps, press or (on selected
models) on the app that you want to add to the Start
menu, then select Pin to Start.
Pinning apps to the taskbar
Position your mouse pointer over the app and right-click
it, then click Pin to taskbar.
Use the arrow keys to navigate to the app.
Press or (on selected models), then
select Pin to taskbar.
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Task view
Quickly switch between opened apps and programs using the task view
feature, you can also use task view to switch between desktops.
Launching task view
Position your mouse pointer over the icon on the
taskbar and click it.
Press on your keyboard.
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Snap feature
The Snap feature displays apps side-by-side, allowing you to work or
switch between apps.
Snap hotspots
You can drag and drop apps to these hotspots to snap them into place.
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Using Snap
1. Launch the app you wish to snap.
2. Drag the title bar of your app and drop the app to
the edge of the screen to snap.
3. Launch another app and repeat the above steps to
snap another app.
1. Launch the app you wish to snap.
2. Press and hold the key, then use the arrow
keys to snap the app.
3. Launch another app and repeat the above steps to
snap another app.
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Action Center
Action Center consolidates notications from apps and presents a single
place where you can interact with them. It also has a really useful Quick
Actions section at the bottom.
Launching Action Center
Position your mouse pointer over the icon on the
taskbar and click it.
Press on your keyboard.
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MyASUS Splendid
MyASUS Splendid ensures that all ASUS display panels show identical
and accurate colors. You may select Vivid, Eye Care, or Manual Mode
beside Normal Mode to adjust the display settings.
• Normal Mode: Through Gamma and Color temperature
correction, the image output from the panel is as close as possible
as what your eye can naturally see. For model with OLED panel,
this mode is compliant with TÜV Low Blue Light Certication.
• Vivid Mode: This mode allows you to adjust the saturation of the
image, making it more vivid and vibrant.
• Manual Mode: This mode allows you to adjust the color
temperature value to your personal needs, ranging from -50 to
+50.
• Eye Care Mode: This mode reduces blue light emission by up to
30%, helping to protect your eyes.
Level 1-5: The higher the level, the more blue light emission is
reduced. For model with LCD panel, Level 5 is the optimized
setting, and is compliant with TÜV Low Blue Light Certication.
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Please refer to the following tips to alleviate eye strain:
• Take some time away from the display if working for long hours.
It is advised to take short breaks (at least 5 minutes) after around
1 hour of continuous working at the computer. Taking short and
frequent breaks is more eective than a long break.
• To minimize eye strain and eye dryness, rest your eyes periodically
by focusing on objects that are far away.
• Repeat the following exercises to reduce eye strain:
(1) Look up and down repeatedly
(2) Slowly roll your eyes
(3) Move your eyes diagonally
If eye strain persists, please consult a physician.
• High energy blue light may lead to eye strain and AMD (Age-
Related Macular Degeneration). Blue light Filter reduces
30% (max.) harmful blue light to avoid CVS (Computer Vision
Syndrome).
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Other keyboard shortcuts
Using the keyboard, you can also use the following shortcuts to help
you launch applications and navigate Windows® 10.
Launches Start menu
Launches Action Center
Launches the desktop
Launches the File Explorer
Launches Settings
Launches Connect panel
Activates the Lock screen
Minimizes all currently active windows
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Launches Search
Launches Project panel
Opens the Run window
Opens Ease of Access Center
Opens the context menu of the Start button
Launches the magnier icon and zooms in
your screen
Zooms out your screen
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Connecting to wireless networks
Wi-Fi
Access emails, surf the Internet, and share applications via social
networking sites using your Notebook PC’s Wi-Fi connection.
IMPORTANT! Airplane mode disables this feature. Ensure that Airplane
mode is turned o before enabling the Wi-Fi connection of your
Notebook PC.
Connecting Wi-Fi
Connect your Notebook PC to a Wi-Fi network by using the following
steps:
1. Select the icon from the taskbar.
2. Select the icon to enable Wi-Fi.
3. Select an access point from the list of available Wi-Fi
connections.
4. Select Connect to start the network connection.
NOTE: You may be prompted to enter a security key to
activate the Wi-Fi connection.
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1. Launch Settings from the Start menu.
2. Select Devices, then select Bluetooth to search for
Bluetooth-enabled devices.
3. Select a device from the list. Compare the passcode
on your Notebook PC with the passcode sent to
your chosen device. If they are the same, select
Yes to successfully pair your Notebook PC with the
device.
NOTE: For some Bluetooth-enabled devices, you may be
prompted to key in the passcode of your Notebook PC.
Bluetooth
Use Bluetooth to facilitate wireless data transfers with other Bluetooth-
enabled devices.
IMPORTANT! Airplane mode disables this feature. Ensure that Airplane
mode is turned o before enabling the Bluetooth connection of your
Notebook PC.
Pairing with other Bluetooth-enabled devices
You need to pair your Notebook PC with other Bluetooth-enabled
devices to enable data transfers. Connect your devices by using the
following steps:
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Airplane mode
Airplane mode disables wireless communication, allowing you to use
your Notebook PC safely while in-ight.
NOTE: Contact your airline provider to learn about related in-ight
services that can be used and restrictions that must be followed when
using your Notebook PC in-ight.
Turning Airplane mode o
1. Launch Action Center from the taskbar.
2. Select the icon to disable Airplane mode.
Turning Airplane mode on
1. Launch Action Center from the taskbar.
2. Select the icon to enable Airplane mode.
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Connecting to wired networks
You can also connect to wired networks, such as local area networks
and broadband Internet connection, using your Notebook PC’s LAN
port.
NOTE: Contact your Internet Service Provider (ISP) for details or
your network administrator for assistance in setting up your Internet
connection.
To congure your settings, refer to the following procedures.
IMPORTANT! Ensure that a network cable is connected between your
Notebook PC’s LAN port and a local area network before performing the
following actions.
Conguring a dynamic IP/PPPoE network connection
1. Launch Settings.
2. Select Network & Internet.
3. Select Ethernet > Network and Sharing Center.
4. Select your LAN then select Properties.
5. Select Internet Protocol Version 4 (TCP/IPv4) then
select Properties.
6. Select Obtain an IP address automatically then
select OK.
NOTE: Proceed to the next steps if you are using PPPoE connection.
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7. Return to the Network and Sharing Center
window then select Set up a new connection or
network.
8. Select Connect to the Internet then select Next.
9. Select Broadband (PPPoE).
10. Type your User name, Password, and Connection
name then select Connect.
11. Select Close to nish the conguration.
12. Select on the taskbar then select the
connection you just created.
13. Type your user name and password then select
Connect to start connecting to the Internet.
Conguring a static IP network connection
1. Repeat steps 1 to 5 under Conguring a dynamic
IP/PPPoE network connection.
2. Select Use the following IP address.
3. Type the IP address, Subnet mask and Default
gateway from your service provider.
4. If needed, you can also type the preferred DNS
server address and alternate DNS server address
then select OK.
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Turning your Notebook PC off
You can turn o your Notebook PC by doing either of the following
procedures:
• Launch the Start menu, then select >
Shut down to do a normal shutdown.
• From the log-in screen, select > Shut down.
• Press to launch Shut down
Windows. Select Shut down from the drop-down
list then select OK.
• If your Notebook PC is unresponsive, press and
hold the power button for at least fteen (15)
seconds until your Notebook PC turns o.
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Putting your Notebook PC to sleep
To put your Notebook PC to Sleep mode:
• Launch the Start menu, then select >
Sleep to put your Notebook PC to sleep.
• From the log-in screen, select > Sleep.
Press to launch Shut down
Windows. Select Sleep from the drop-down list then
select OK.
NOTE: You can also put your Notebook PC to Sleep mode by pressing the
power button once.
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Chapter 4:
Power-On Self-Test (POST)
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The Power-On Self-Test (POST)
The POST (Power-On Self-Test) is a series of software-controlled
diagnostic tests that run when you turn on or restart your Notebook PC.
The software that controls the POST is installed as a permanent part of
the Notebook PC’s architecture.
Using POST to access BIOS and Troubleshoot
During POST, you can access the BIOS settings or run troubleshooting
options using the function keys of your Notebook PC. You may refer to
the following information for more details.
BIOS
The BIOS (Basic Input and Output System) stores system hardware
settings that are needed for system startup in the Notebook PC.
The default BIOS settings apply to most conditions of your Notebook
PC. Do not change the default BIOS settings except in the following
circumstances:
• An error message appears onscreen during system bootup and
requests you to run the BIOS Setup.
• You have installed a new system component that requires further
BIOS settings or updates.
WARNING! Using inappropriate BIOS settings may result to system
instability or boot failure. We strongly recommend that you change the
BIOS settings only with the help of a trained service personnel.
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• Restart your Notebook PC then press during POST.
• Launch the Start menu, and choose Settings > Update &
security > Recovery, then select Restart now under Advanced
startup. When you enter the Advanced startup screen, select
Troubleshoot > Advanced options > UEFI Firmware Settings >
Restart.
Accessing BIOS
Enter the BIOS settings by using any of the following methods:
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Recovering your system
Using recovery options on your Notebook PC allows you to restore the
system to its original state or simply refresh its settings to help improve
performance.
IMPORTANT!
• Backup all your data les before doing any recovery option on your
Notebook PC.
• Note down important customized settings such as network settings,
user names, and passwords to avoid data loss.
• Ensure that your Notebook PC is plugged in to a power source before
resetting your system.
Windows® 10 allows you to do any of the following recovery options:
• Keep my les - This option allows you refresh your Notebook
PC without aecting personal les (photos, music, videos,
documents).
Using this option, you can restore your Notebook PC to its default
settings and delete other installed apps.
• Remove everything - This option resets your Notebook PC to
its factory settings. You must backup your data before doing this
option.
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• Go back to an earlier build - This option allows you to go back
to an earlier build. Use this option if this build is not working for
you.
• Advanced startup - Using this option allows you to perform
other advanced recovery options on your Notebook PC such as:
- Using a USB drive, network connection or Windows recovery
DVD to startup your Notebook PC.
- Using Troubleshoot to enable any of these advanced
recovery options: System Restore, System Image Recovery,
Startup Repair, Command Prompt, UEFI Firmware Settings,
and Startup Settings.
Performing a recovery option
Refer to the following steps if you want to access and use any of the
available recovery options for your Notebook PC.
1. Launch Settings and select Update and security.
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2. Under the Update and security option, select Recovery then
select the recovery option you would like to perform.
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Chapter 5:
Upgrading your Notebook PC
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Removing the compartment cover
A. Remove the screw(s) from the Notebook PC’s compartment cover.
B. Pull out the compartment cover and remove it completely from
your Notebook PC.
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WARNING!
• ASUS warranty only covers the original spare parts along with
the product. The non-ASUS original components used for the
modication and/or upgrade of the product are not covered under
ASUS warranty.
• For those installed or modied with any other non-original software
or hardware (such as SSD or RAM), ASUS will only test/repair under
the original software/hardware conguration. ASUS does not warrant
the issue caused by non-original software or hardware. This warranty
will not cover the damage caused accordingly, including but not
limited to improper installation.
• Please follow the instructions in this manual for modication and/
or upgrade of the product. If you do not know how to properly
disassemble or assemble the product, it is recommended that you
contact ASUS service center for product service. The hardware
damage caused accordingly, including but not limited to the
improper installation of SSD and/or RAM, will not be covered under
ASUS warranty.
• Please refer to the warranty card for complete information of the
service.
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To reattach the compartment cover:
A. Align and reattach the cover of the compartment.
B. Secure the cover using the screw(s) you removed earlier.
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Installing a RAM module
Upgrade the memory capacity of your Notebook PC by installing
a RAM (Random Access Memory) module in the memory module
compartment. The following steps show you how to install a RAM
module into your Notebook PC:
WARNING! Disconnect all the connected peripherals, any telephone or
telecommunication lines and power connector (such as external power
supply, battery pack, etc.) before removing the compartment cover.
IMPORTANT! Visit an authorized service center or retailer for information
on RAM module upgrades for your Notebook PC. Purchase RAM modules
from authorized retailers of this Notebook PC to ensure maximum
compatibility and reliability.
NOTE:
• The appearance of your Notebook PC’s bottom side and RAM module
may vary per model but the RAM module installation remains the
same.
• It is recommended that you install the RAM module under
professional supervision. You may also visit an authorized service
center for further assistance.
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A. Remove the compartment cover.
NOTE: For more details, refer to the Removing the compartment cover
section in this manual.
B. Align and insert the RAM module into the RAM module slot.
C. Push down the RAM module until it clicks in place.
30° angle
notches
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Installing an M.2 SSD storage
Refer to the following steps when installing a compatible M.2 SSD
(Solid-State Drive) in your Notebook PC:
IMPORTANT! Purchase your M.2 SSD from authorized retailers of this
Notebook PC to ensure maximum compatibility and reliability.
WARNING! Disconnect all the connected peripherals, any telephone or
telecommunication lines and power connector (such as external power
supply, battery pack, etc.) before removing the compartment cover.
NOTE:
• The appearance of your Notebook PC’s bottom side and M.2 SSD may
vary per model but the module installation remains the same.
• It is recommended that you install the M.2 SSD under professional
supervision. You may also visit an authorized service center for
further assistance.
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A. Remove the compartment cover.
NOTE: For more details, refer to the Removing the compartment cover
section in this manual.
B. Align and insert the M.2 SSD into its card module slot.
C. Secure the M.2 SSD in place using the bundled screw(s).
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Chapter 6:
RAID Conguration
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Creating a RAID set
1. Enter the BIOS Setup during POST.
2. Select Advanced Mode(F7) or press F7.
3. Go to Advanced > RAIDXpert2 Conguration Utility.
4. From the RAIDXpert2 Conguration Utility menu, select Array
Management > Create Array and press <Enter>.
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5. When the Select RAID Level item is selected, press <Enter> to
select the RAID level to create, and then press <Enter>.
6. Under Select Physical Disks, press <Enter> and select Check all
for the disks you want to include in the RAID set, and then press
Apply Changes.
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7. When the Select CacheTagSize item is selected, press <Enter> to
select cachetag size for the RAID array, and then press <Enter>.
The available cachetag size values range from 64 KB to 256 KB.
NOTE: We recommend a lower cachetag size for server systems, and a
higher cachetag size for multimedia computer systems used mainly for
audio and video editing.
10. Save your changes and exit the BIOS Setup.
8. When the Array Size item is selected, enter the RAID volume
capacity that you want and press <Enter>. The default value
indicates the maximum allowed capacity.
9. When the Create Array item is selected, press <Enter> to create
the RAID volume and return to the RAIDXpert2 Conguration
Utility/Array Management menu.
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Deleting a RAID set
1. From the RAIDXpert2 Conguration Utility/Array Management
menu, select Delete Array.
2. Select Check All > Delete Array(s).
3. Select On with Conrm option and select YES to delete the RAID
volume, or select NO to cancel.
WARNING! Be cautious when deleting a RAID set. You will lose all data on
the storage devices when you delete a RAID set.
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Tips and FAQs
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Useful tips for your Notebook PC
To help you maximize the use of your Notebook PC, maintain its system
performance, and ensure all your data are kept secured, here are some
useful tips that you can follow:
• Update Windows® periodically to ensure that your applications
have the latest security settings.
• Update MyASUS to ensure that you have the latest settings for
ASUS exclusive applications, drivers, and utilities.
• Use an anti-virus software to protect your data and keep this
updated too.
• Unless absolutely necessary, refrain from using force shutdown to
turn o your Notebook PC.
• Always backup your data and make it a point to create a backup
data in an external storage drive.
• If you are not using your Notebook PC for a long period of time,
ensure to charge the battery power to 50% then power o your
Notebook PC and disconnect the AC power adapter.
• If you are constantly using AC power for your Notebook PC, set
the Battery Health Charging to Balanced mode in MyASUS.
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• Disconnect all external devices and ensure you have the following
items prior to resetting your Notebook PC:
- Product key for your operating systems and other installed
applications
- Backup data
- Log in ID and password
- Internet connection information
• Visit our support site for troubleshooting and view some of the
most frequently asked questions at
https://www.asus.com/support.
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Hardware FAQs
1. A black dot, or sometimes a colored dot, appears onscreen
when I turn on the Notebook PC. What should I do?
Although these dots normally appear onscreen, they will not
aect your system. If the incident continues and subsequently
aects system performance, consult an authorized ASUS service
center.
2. My display panel has an uneven color and brightness. How
can I x this?
The color and brightness of your display panel may be aected
by the angle and current position of your Notebook PC. The
brightness and color tone of your Notebook PC may also vary per
model. You may use the function keys or the display settings in
your operating system to adjust the appearance of your display
panel.
3. How can I maximize my Notebook PC‘s battery life?
You can try doing any of the following suggestions:
• Use the function keys to adjust the display brightness.
• If you are not using any Wi-Fi connection, switch your
system into Airplane mode.
• Disconnect unused USB devices.
• Close unused applications, especially those that take up too
much system memory.
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4. My battery charge indicator does not light up. What’s wrong?
• Check whether the power adapter or battery pack is
attached correctly. You may also disconnect the power
adapter or battery pack, wait for a minute, then reconnect
them again to the power outlet and Notebook PC.
• If the problem still exists, contact your local ASUS service
center for assistance.
5. Why is my touchpad not working?
Press to enable your touchpad.
6. When I play audio and video les, why can’t I hear any sound
from my Notebook PC’s audio speakers?
You can try doing any of the following suggestions:
• Press to turn up the speaker volume.
• Check if your speakers were set to mute.
• Check if a headphone jack is connected to your Notebook
PC and remove it.
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7. What should I do if my Notebook PC’s power adapter gets lost
or my battery stops working?
Contact your local ASUS service center for assistance.
8. My Notebook PC cannot do keystrokes correctly because my
cursor keeps on moving. What should I do?
Make sure that nothing accidentally touches or presses on your
touchpad while you type on the keyboard. You can also disable
your touchpad by pressing .
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Software FAQs
1. When I turn on my Notebook PC, the power indicator lights
up but nothing appears on my screen. What can I do to x
this?
You can try doing any of the following suggestions:
• Force shutdown your Notebook PC by pressing the power
button for at least fteen (15) seconds. Check if the power
adapter and battery pack are inserted correctly then turn on
your Notebook PC.
• If the problem still exists, contact your local ASUS service
center for assistance.
2. What should I do when my screen displays this message:
“Remove disks or other media. Press any key to restart.”?
You can try doing any of the following suggestions:
• Remove all connected USB devices then restart your
Notebook PC.
• Remove any optical discs that are left inside the optical drive
then restart.
• If the problem still exists, your Notebook PC might have a
memory storage problem. Contact your local ASUS service
center for assistance.
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3. My Notebook PC boots slower than usual and my operating
system lags. How can I x this?
Delete the applications you recently installed or were not
included with your operating system package then restart your
system.
4. My Notebook PC does not boot up. How can I x this?
You can try doing any of the following suggestions:
• Remove all connected devices to your Notebook PC then
restart your system.
• If the problem still exists, contact your local ASUS service
center for assistance.
5. Why can’t my Notebook PC wake up from sleep mode?
• You need to press the power button to resume your last
working state.
• Your system might have completely used up its battery
power. Connect the power adapter to your Notebook PC
and connect to a power outlet then press the power button.
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Appendices
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Internal Modem Compliancy
The Notebook PC with internal modem model complies with JATE (Japan), FCC
(US, Canada, Korea, Taiwan), and CTR21. The internal modem has been approved
in accordance with Council Decision 98/482/EC for pan-European single terminal
connection to the public switched telephone network (PSTN). However due
to dierences between the individual PSTNs provided in dierent countries,
the approval does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point. In the event of problems you
should contact your equipment supplier in the rst instance.
Overview
On 4th August 1998 the European Council Decision regarding the CTR 21 has
been published in the Ocial Journal of the EC. The CTR 21 applies to all non
voice terminal equipment with DTMF-dialling which is intended to be connected
to the analogue PSTN (Public Switched Telephone Network).
CTR 21 (Common Technical Regulation) for the attachment requirements for
connection to the analogue public switched telephone networks of terminal
equipment (excluding terminal equipment supporting the voice telephony
justied case service) in which network addressing, if provided, is by means of
dual tone multi-frequency signalling.
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Network Compatibility Declaration
Statement to be made by the manufacturer to the Notied Body and the vendor:
“This declaration will indicate the networks with which the equipment is designed
to work and any notied networks with which the equipment may have inter-
working diculties.”
Statement to be made by the manufacturer to the user: “This declaration will
indicate the networks with which the equipment is designed to work and any
notied networks with which the equipment may have inter-working diculties.
The manufacturer shall also associate a statement to make it clear where network
compatibility is dependent on physical and software switch settings. It will also
advise the user to contact the vendor if it is desired to use the equipment on
another network.”
Up to now the Notied Body of CETECOM issued several pan-European approvals
using CTR 21. The results are Europe’s rst modems which do not require
regulatory approvals in each individual European country.
Non-Voice Equipment
Answering machines and loud-speaking telephones can be eligible as well as
modems, fax machines, auto-dialers and alarm systems. Equipment in which the
end-to-end quality of speech is controlled by regulations (e.g. handset telephones
and in some countries also cordless telephones) is excluded.
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This table shows the countries currently under the CTR21
standard.
Country Applied More Testing
Austria
1
Yes No
Belgium Yes No
Czech Republic No Not Applicable
Denmark
1
Yes Yes
Finland Yes No
France Yes No
Germany Yes No
Greece Yes No
Hungary No Not Applicable
Iceland Yes No
Ireland Yes No
Italy Still Pending Still Pending
Israel No No
Lichtenstein Yes No
Luxemburg Yes No
The Netherlands
1
Yes Yes
Norway Yes No
Poland No Not Applicable
Portugal No Not Applicable
Spain No Not Applicable
Sweden Yes No
Switzerland Yes No
United Kingdom Yes No
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This information was copied from CETECOM and is supplied without liability. For
updates to this table, you may visit
http://www.cetecom.de/technologies/ctr_21.html.
1 National requirements will apply only if the equipment may use pulse dialling
(manufacturers may state in the user guide that the equipment is only intended to
support DTMF signalling, which would make any additional testing superuous).
In The Netherlands additional testing is required for series connection and caller
ID facilities.
Federal Communications Commission
Interference Statement
This device complies with FCC Rules Part 15. Operation is subject to the following
two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference
that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a class
B digital device, pursuant to Part 15 of the Federal Communications Commission
(FCC) rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment
o and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
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• Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING! The use of a shielded-type power cord is required in order to meet
FCC emission limits and to prevent interference to the nearby radio and television
reception. It is essential that only the supplied power cord be used. Use only shielded
cables to connect I/O devices to this equipment. You are cautioned that changes or
modications not expressly approved by the party responsible for compliance could
void your authority to operate the equipment.
(Reprinted from the Code of Federal Regulations #47, part 15.193, 1993.
Washington DC: Oce of the Federal Register, National Archives and Records
Administration, U.S. Government Printing Oce.)
FCC Radio Frequency (RF) Exposure Caution
Statement
WARNING! Any changes or modications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. To maintain compliance with FCC RF exposure
compliance requirements, please avoid direct contact to the transmitting antenna
during transmitting. End users must follow the specic operating instructions for
satisfying RF exposure compliance.
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RF Exposure Information (SAR)
This device meets the government’s requirements for exposure to radio waves.
This device is designed and manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the Federal Communications
Commission of the U.S. Government.
The exposure standard for wireless device employs a unit of measurement known
as the Specic Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.
Tests for SAR are conducted using standard operating positions accepted by the
FCC with the device transmitting at its highest certied power level in all tested
frequency bands.
Coating Notice
IMPORTANT! To provide electrical insulation and maintain electrical safety, a coating
is applied to insulate the device except on the areas where the I/O ports are located.
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Compliance Statement of Innovation, Science
and Economic Development Canada (ISED)
This device complies with Innovation, Science and Economic Development
Canada license exempt RSS standard(s). Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired
operation of the device.
Operation in the band 5150-5250 MHz is only for indoor use to reduce the
potential for harmful interference to co-channel mobile satellite systems.
CAN ICES-003(B)/NMB-003(B)
Déclaration de conformité de Innovation,
Sciences et Développement économique Canada
(ISED)
Le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement
économique Canada applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas
produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d’en compromettre le
fonctionnement.
La bande 5150-5250 MHz est réservée uniquement pour une utilisation à l’intérieur
an de réduire les risques de brouillage préjudiciable aux systèmes de satellites
mobiles utilisant les mêmes canaux.
CAN ICES-003(B)/NMB-003(B)
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Radiation Exposure Statement
The product comply with the Canada portable RF exposure limit set forth for an
uncontrolled environment and are safe for intended operation as described in this
manual. The further RF exposure reduction can be achieved if the product can be
kept as far as possible from the user body or set the device to lower output power
if such function is available.
Déclaration relative à l’exposition aux radiations
Le produit est conforme aux limites d’exposition pour les appareils portables RF
pour les États-Unis et le Canada établies pour un environnement non contrôlé.
Le produit est sûr pour une utilisation telle que décrite dans ce manuel. Le niveau
d’exposition aux ondes radio peut être réduit en plaçant l’appareil aussi loin que
possible du corps de l’utilisateur ou que le dispositif est réglé sur la puissance de
sortie la plus faible si une telle fonction est disponible.
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UL Safety Notices
Required for UL 1459 covering telecommunications (telephone) equipment
intended to be electrically connected to a telecommunication network that has an
operating voltage to ground that does not exceed 200V peak, 300V peak-to-peak,
and 105V rms, and installed or used in accordance with the National Electrical
Code (NFPA 70).
When using the Notebook PC modem, basic safety precautions should always be
followed to reduce the risk of re, electric shock, and injury to persons, including
the following:
• DO NOT use the Notebook PC near water, for example, near a bath tub,
wash bowl, kitchen sink or laundry tub, in a wet basement or near a
swimming pool.
• DO NOT use the Notebook PC during an electrical storm. There may be a
remote risk of electric shock from lightning.
• DO NOT use the Notebook PC in the vicinity of a gas leak.
Required for UL 1642 covering primary (non-rechargeable) and secondary
(rechargeable) lithium batteries for use as power sources in products. These
batteries contain metallic lithium, or a lithium alloy, or a lithium ion, and may
consist of a single electrochemical cell or two or more cells connected in series,
parallel, or both, that convert chemical energy into electrical energy by an
irreversible or reversible chemical reaction.
• DO NOT dispose the Notebook PC battery pack in a re, as they may
explode. Check with local codes for possible special disposal instructions
to reduce the risk of injury to persons due to re or explosion.
• DO NOT use power adapters or batteries from other devices to reduce
the risk of injury to persons due to re or explosion. Use only UL certied
power adapters or batteries supplied by the manufacturer or authorized
retailers.
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Power Safety Requirement
Products with electrical current ratings up to 6A and weighing more than 3Kg
must use approved power cords greater than or equal to: H05VV-F, 3G, 0.75mm
2
or
H05VV-F, 2G, 0.75mm
2
.
TV Notices
Note to CATV System Installer—Cable distribution system should be grounded
(earthed) in accordance with ANSI/NFPA 70, the National Electrical Code (NEC),
in particular Section 820.93, Grounding of Outer Conductive Shield of a Coaxial
Cable – installation should include bonding the screen of the coaxial cable to the
earth at the building entrance.
Macrovision Corporation Product Notice
This product incorporates copyright protection technology that is protected by
method claims of certain U.S.A. patents and other intellectual property rights
owned by Macrovision Corporation and other rights owners. Use of this copyright
protection technology must be authorized by Macrovision Corporation, and is
intended for home and other limited viewing uses only unless otherwise authorized
by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
Prevention of Hearing Loss
To prevent possible hearing damage, do not listen at high volume
levels for long periods.
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Nordic Lithium Cautions (for lithium-ion
batteries)
CAUTION! Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type recommended by the manufacturer. Dispose of used
batteries according to the manufacturer’s instructions. (English)
ATTENZIONE! Rischio di esplosione della batteria se sostituita in modo errato.
Sostituire la batteria con un una di tipo uguale o equivalente consigliata dalla
fabbrica. Non disperdere le batterie nell’ambiente. (Italian)
VORSICHT! Explosionsgefahr bei unsachgemäßen Austausch der Batterie. Ersatz
nur durch denselben oder einem vom Hersteller empfohlenem ähnlichen Typ.
Entsorgung gebrauchter Batterien nach Angaben des Herstellers. (German)
ADVARSELI! Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning
må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri
tilbage til leverandøren. (Danish)
VARNING! Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller
en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt
batteri enligt fabrikantens instruktion. (Swedish)
VAROITUS! Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo
ainoastaan laitevalmistajan sousittelemaan tyyppiin. Hävitä käytetty paristo
valmistagan ohjeiden mukaisesti. (Finnish)
ATTENTION! Danger d’explosion si la batterie n’est pas correctement remplacée.
Remplacer uniquement avec une batterie de type semblable ou équivalent,
recommandée par le fabricant. Jeter les batteries usagées conformément aux
instructions du fabricant. (French)
ADVARSEL! Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme
batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte
batterier kasseres i henhold til fabrikantens instruksjoner. (Norwegian)
(Japanese)
ВНИМАНИЕ! При замене аккумулятора на аккумулятор иного типа возможно
его возгорание. Утилизируйте аккумулятор в соответствии с инструкциями
производителя. (Russian)
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CTR 21 Approval (for Notebook PC with built-in
Modem)
Danish
Dutch
English
Finnish
French
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German
Greek
Italian
Portuguese
Spanish
Swedish
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EU REACH and Article 33
Complying with the REACH (Registration, Evaluation, Authorization, and
Restriction of Chemicals) regulatory framework, we publish the chemical
substances in our products at ASUS REACH website at
http://csr.asus.com/english/REACH.htm.
Declaration of Compliance for Product
Environmental Regulation
ASUS follows the green design concept to design and manufacture our products,
and makes sure that each stage of the product life cycle of ASUS product is in line
with global environmental regulations. In addition, ASUS disclose the relevant
information based on regulation requirements.
Please refer to http://csr.asus.com/Compliance.htm for information disclosure
based on regulation requirements ASUS is complied with.
India RoHS
This product complies with the “India E-Waste (Management) Rules, 2016” and
prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls
(PBBs) and polybrominated diphenyl ethers (PBDEs) in concentrations exceeding
0.1% by weight in homogenous materials and 0.01% by weight in homogenous
materials for cadmium, except for the exemptions listed in Schedule II of the Rule.
EU RoHS
This product complies with the EU RoHS Directive. For more details, see
http://csr.asus.com/english/article.aspx?id=35.
Japan JIS-C-0950 Material Declarations
Information on Japan RoHS (JIS-C-0950) chemical disclosures is available on
http://csr.asus.com/english/article.aspx?id=19.
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For US and Canada customers, you can call 1-800-822-8837
(toll-free) for recycling information of your ASUS products’
rechargeable batteries.
Rechargeable Battery Recycling Service in
North America
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest
standards for protecting our environment. We believe in providing solutions for
you to be able to responsibly recycle our products, batteries, other components as
well as the packaging materials.
Please go to http://csr.asus.com/english/Takeback.htm for detailed recycling
information in dierent regions.
Ecodesign Directive
European Union announced a framework for the setting of ecodesign
requirements for energy-related products (2009/125/EC). Specic Implementing
Measures are aimed at improving environmental performance of specic products
or across multiple product types. ASUS provides product information on the CSR
website. Further information could be found at
https://csr.asus.com/english/article.aspx?id=1555.
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EPEAT Registered Products
The public disclosure of key environmental information for ASUS EPEAT (Electronic
Product Environmental Assessment Tool) registered products is available at
https://csr.asus.com/english/article.aspx?id=41. More information about EPEAT
program and purchase guidance can be found at www.epeat.net.
ENERGY STAR Qualied Product
ENERGY STAR is a joint program of the U.S. Environmental
Protection Agency and the U.S. Department of Energy helping
us all save money and protect the environment through energy
ecient products and practices.
All ASUS products with the ENERGY STAR logo comply with the ENERGY STAR
standard, and the power management feature is enabled by default. The monitor
is automatically set to sleep within 10 minutes of user inactivity; the computer
is automatically set to sleep within 30 minutes of user inactivity. To wake your
computer, click the mouse, press any key on the keyboard, or press the power
button.
Please visit http://www.energystar.gov/powermanagement for detail information
on power management and its benets to the environment. In addition, please
visit http://www.energystar.gov for detail information on the ENERGY STAR joint
program.
NOTE: Energy Star is NOT supported on FreeDOS and Linux-based operating systems.
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Regional notice for Singapore
This ASUS product complies with IMDA Standards.
Complies with
IMDA Standards
DB103778
Notices for removable batteries
• Risk of explosion if battery is replaced by an incorrect type.
• The battery and its component must be recycled or disposed of properly.
Avis concernant les batteries remplaçables
• La batterie de l’appareil peut présenter un risque d’incendie ou de brûlure
si celle-ci est retirée ou désassemblée.
• La batterie et ses composants doivent être recyclés de façon appropriée.
License of BIOS Text Fonts
Copyright © 2021 The Android Open Source Project
Licensed under the Apache License, Version 2.0 (the “License”); you may not use
this le except in compliance with the License. You may obtain a copy of the
License at http://www.apache.org/licenses/LICENSE-2.0.
Unless required by applicable law or agreed to in writing, software distributed
under the License is distributed on an “AS IS” BASIS, WITHOUT WARRANTIES OR
CONDITIONS OF ANY KIND, either express or implied.
See the License for the specic language governing permissions and limitations
under the License.
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Simplied EU Declaration of Conformity
ASUSTek Computer Inc. hereby declares that this device is in compliance with the
essential requirements and other relevant provisions of Directive 2014/53/EU. Full
text of EU declaration of conformity is available at
https://www.asus.com/support/.
The WiFi operating in the band 5150-5350 MHz shall be restricted to indoor use
for countries listed in the table below:
AT BE BG CZ DK EE FR
DE IS IE IT EL ES CY
LV LI LT LU HU MT NL
NO PL PT RO SI SK TR
FI SE CH HR UK(NI)
Simplied UKCA Declaration of Conformity
ASUSTek Computer Inc. hereby declares that this device is in compliance with
the essential requirements and other relevant provisions of The Radio Equipment
Regulations 2017 (S.I. 2017/1206). Full text of UKCA declaration of conformity is
available at https://www.asus.com/support/.
The WiFi operating in the band 5150-5350 MHz shall be restricted to indoor use
for the country listed below:
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