Table of Contents
- Basic User’s Guide MFC-J200
- User's Guides and where do I find them?
- Table of Contents
- 1 General information
- Using the documentation
- Accessing Brother Utilities (Windows® 8)
- Accessing the Advanced User’s Guide and Software and Network User’s Guide
- How to access Guides for Advanced Features
- Accessing Brother Support (Windows®)
- Accessing Brother Support (Macintosh)
- Control panel overview
- Basic Operations
- Volume Settings
- LCD display
- 2 Loading paper
- 3 Loading documents
- 4 Sending a fax
- 5 Receiving a fax
- 6 Telephone and external devices
- Voice operations
- Telephone Service for Australia
- Telephone Service for New Zealand
- Telephone services for South Africa
- Telephone Service for Some Countries
- Voice over Internet Protocol (VoIP)
- Connecting an external TAD (telephone answering device)
- External and extension telephones
- 7 Dialling and storing numbers
- 8 Making copies
- 9 How to print from a computer
- 10 How to scan to a computer
- A Routine maintenance
- B Troubleshooting
- C Settings and features tables
- D Specifications
- Index
- brother ASA/SAF
Brother MFC-J200 User Manual
Displayed below is the user manual for MFC-J200 by Brother which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
Basic User’s Guide
MFC-J200
Version 0
ASA/SAF
If you need to contact Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J200
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2014 Brother Industries, Ltd. All rights reserved.
i
User's Guides and where do I find them?
1Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy and Scan operations and
how to replace consumables. See troubleshooting
tips.
PDF file / CD-ROM
Advanced User’s Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
PDF file / CD-ROM
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.
HTML file/CD-ROM
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center 1
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center 1
ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows®8) .............................................................1
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows®)................................................................5
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
Basic Operations ...................................................................................................8
Volume Settings.....................................................................................................9
Ring Volume ....................................................................................................9
Beep Volume...................................................................................................9
Speaker Volume ..............................................................................................9
LCD display .........................................................................................................10
LCD Contrast.................................................................................................10
2 Loading paper 11
Loading paper and other print media...................................................................11
Loading envelopes ........................................................................................14
Unprintable area ............................................................................................16
Paper settings......................................................................................................17
Paper Type....................................................................................................17
Paper Size.....................................................................................................17
Acceptable paper and other print media..............................................................17
Recommended print media ...........................................................................18
Handling and using print media.....................................................................18
Choosing the right print media.......................................................................19
3 Loading documents 20
How to load documents .......................................................................................20
Using the ADF ...............................................................................................20
Using the scanner glass ................................................................................21
Unscannable area .........................................................................................22
iii
4 Sending a fax 23
How to send a fax ................................................................................................23
Stop faxing.....................................................................................................24
Setting scanner glass size for faxing .............................................................24
Colour fax transmission .................................................................................24
Cancelling a fax in progress ..........................................................................24
Transmission Verification Report...................................................................25
5 Receiving a fax 26
Receive Modes....................................................................................................26
Choose the Receive Mode ..................................................................................26
Using Receive Modes..........................................................................................27
Fax Only ........................................................................................................27
Fax/Tel...........................................................................................................27
Manual...........................................................................................................27
External TAD .................................................................................................27
Receive Mode settings ........................................................................................28
Ring Delay ..................................................................................................... 28
F/T Ring Time (Fax/Tel mode only)...............................................................28
Fax Detect .....................................................................................................29
6 Telephone and external devices 30
Voice operations..................................................................................................30
Tone or Pulse (Not Available for New Zealand and South Africa).................30
Fax/Tel mode.................................................................................................30
Telephone Service for Australia...........................................................................30
Distinctive Ring.............................................................................................. 30
Caller ID......................................................................................................... 31
How Does the Caller ID Work?......................................................................32
The Caller ID is Stored in Your Machine Memory ......................................... 32
Telephone Service for New Zealand ...................................................................33
FaxAbility ....................................................................................................... 33
Caller ID......................................................................................................... 34
How Does the Caller ID Work?......................................................................35
Telephone services for South Africa....................................................................36
Setting the Telephone Line Type...................................................................36
Telephone Service for Some Countries...............................................................37
Distinctive Ring (For Singapore and Hong Kong)..........................................37
Caller ID (For Singapore and Hong Kong) ....................................................38
Voice over Internet Protocol (VoIP) ..................................................................... 39
Connecting an external TAD (telephone answering device)................................40
Connection settings.......................................................................................41
Recording an outgoing message (OGM) on an external TAD.......................41
Multi-line connections (PABX) .......................................................................41
External and extension telephones......................................................................42
Connecting an external or extension telephone ............................................42
Operation from external and extension telephones.......................................42
Using a cordless external telephone .............................................................42
Using remote codes.......................................................................................43
iv
7 Dialling and storing numbers 44
How to dial ...........................................................................................................44
Manual dialling...............................................................................................44
Speed Dialling ...............................................................................................44
Fax Redial .....................................................................................................44
Storing numbers ..................................................................................................45
Storing a pause .............................................................................................45
Storing Speed Dial numbers..........................................................................45
Changing and deleting Speed Dial numbers.................................................46
8 Making copies 47
How to copy .........................................................................................................47
Stop copying..................................................................................................47
Copy options........................................................................................................48
Paper Type....................................................................................................48
Paper Size.....................................................................................................48
9 How to print from a computer 49
Printing a document.............................................................................................49
10 How to scan to a computer 50
Before scanning...................................................................................................50
Scanning a document as a PDF file using ControlCenter4 (Windows®) .............50
How to change the machine’s SCAN mode settings for PDF scanning using
ControlCenter4 (Windows®) .............................................................................54
How to scan a document as a PDF file using the control panel
(Windows® and Macintosh) ..............................................................................56
A Routine maintenance 57
Replacing the ink cartridges ................................................................................57
Cleaning and checking the machine....................................................................60
Cleaning the scanner glass ...........................................................................60
Cleaning the print head .................................................................................61
Checking the print quality ..............................................................................61
Checking the print alignment .........................................................................62
Setting the date and time.....................................................................................63
v
B Troubleshooting 64
Identifying your problem ......................................................................................64
Error and maintenance messages.......................................................................66
Transferring your faxes or Fax Journal report ...............................................73
Document jam ..............................................................................................74
Printer jam or paper jam................................................................................75
If you are having difficulty with your machine ...................................................... 83
Dial Tone detection........................................................................................94
Telephone line interference / VoIP ................................................................94
Machine Information ............................................................................................95
Checking the serial number........................................................................... 95
Checking the firmware version ......................................................................95
Reset functions..............................................................................................95
How to reset the machine.............................................................................. 95
C Settings and features tables 96
Using the Settings tables .....................................................................................96
Menu keys ...........................................................................................................96
Menu table...........................................................................................................98
Entering Text ..................................................................................................... 114
Inserting spaces .........................................................................................114
Making corrections ......................................................................................114
Repeating letters .........................................................................................114
Special characters and symbols.................................................................. 115
D Specifications 116
General..............................................................................................................116
Print media.........................................................................................................118
Fax..................................................................................................................... 119
Copy ..................................................................................................................120
Scanner .............................................................................................................121
Printer ................................................................................................................122
Interfaces...........................................................................................................123
Network..............................................................................................................124
Computer requirements.....................................................................................125
Consumable items .............................................................................................126
EIndex 127
vi
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Setting Daylight Saving Time
(MFC models only)
(Not available in South Africa)
Automatic Daylight Saving Time
(MFC models only)
(For South Africa only)
Sleep Mode
Auto Power Off (DCP model)
LCD
Mode Timer (MFC models only)
2 Security features
(MFC models only)
TX Lock
3 Sending a fax
(MFC models only)
Additional sending options
Additional sending operations
4 Receiving a fax
(MFC models only)
Memory Receive (Monochrome only)
Additional receiving operations
5 Dialling and storing numbers
(MFC models only)
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports (MFC models only)
Reports
7 Making copies
Copy options
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex
1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing Brother
Utilities (Windows®8) 1
If you are using a tablet or PC running
Windows®8, you can make your selections
either by tapping the screen or by clicking
with your mouse.
After the printer driver is installed,
(Brother Utilities) appears on both the
Start screen and the desktop.
aTap or click Brother Utilities from
either the Start screen or the desktop.
General information 1
Bold Bold typeface identifies
specific buttons on the
machine’s control panel, or on
the computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.
Chapter 1
2
bSelect your machine.
cChoose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide 1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy, Printer,
Scanner, PC-Fax, and Network features.
When you are ready to learn detailed
information about these operations, you can
read the Advanced User’s Guide and
Software and Network User’s Guide in
HTML format that are on the CD-ROM.
Viewing User’s Guides 1
(Windows®)1
(Windows®XP/Windows Vista®/
Windows®7/Windows Server® 2003/
Windows Server® 2008/
Windows Server® 2008 R2)
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows®8/Windows Server® 2012)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following these instructions:
aTurn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer or My Computer. (For
Windows®8 and Windows Server® 2012:
Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
bIf the model name screen appears, click
your model name.
General information
3
1
cIf the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
dClick User’s Guides.
eClick PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh) 1
aTurn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
bDouble-click the User’s Guides icon.
cSelect your model and language if
needed.
dClick User’s Guides. If the country
screen appears, choose your country.
eWhen the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows®)
(Not available in Taiwan)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.
Presto! PageManager User’s Guide
(Windows®)
(Taiwan only)
Instructions for scanning directly from
Presto! PageManager. The complete
Presto! PageManager User’s Guide can
be viewed from the Help selection in the
Presto! PageManager application.
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager must be
downloaded and installed before use. For
more information, see Accessing Brother
Support (Macintosh) on page 5.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
Chapter 1
4
How to find Network setup
instructions 1
Your machine can be connected to a wireless
network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
More information about network setup
(See Software and Network User’s
Guide.)
How to access Guides
for Advanced Features 1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/.
Click Manuals on your model’s page to
download the documentation.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide 1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan 1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi®
network.
General information
5
1
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the top menu, click Back or if
you have finished, click Exit.
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.
Chapter 1
6
Control panel overview 1
1 LCD (Liquid Crystal Display)
Displays messages on the screen to help you
set up and use your machine.
2 Mode keys:
FAX
Lets you access the Fax mode.
SCAN
Lets you access the Scan mode.
COPY
Lets you access the Copy mode.
3 Menu keys:
d c
While the machine is idle, you can press
these keys to adjust the ring volume.
Lets you store, look up, and dial numbers
that are stored in the memory.
d or c
Press d or c to move the selected area left
or right on the LCD.
a or b
Press a or b to scroll through the menus
and options.
Menu
Access the main menu.
Clear
Press to delete characters or to go back to
the previous menu level.
OK
Lets you choose a setting.
4 Copy Options
Lets you temporarily change the copy settings
when in copy mode.
01/01 19:45 Fax
1
43
10
2
General information
7
1
5 Telephone keys:
Redial/Pause
Redials the last number called. It also
inserts a pause when dialling.
Hook (Not available for South Africa)
Press before dialling when you want to
listen to make sure a fax machine has
answered, and then press Mono Start or
Colour Start.
Also, press this key after picking up the
handset of the external telephone during
the F/T pseudo/double-ring.
Tel/R (For South Africa only)
This key is used to have a telephone
conversation after picking up the external
handset during the F/T Ring (fast
double-ring).
Also, when connected to a PBX, you can
use this key to gain access to an outside line
or to transfer a call to another extension
.
6 Start keys:
Mono Start
Lets you start sending faxes or making
copies in monochrome. Also lets you start a
scanning operation (in colour or mono
depending on the scan setting in the
ControlCenter software).
Colour Start
Lets you start sending faxes or making
copies in full colour. Also lets you start a
scanning operation (in colour or mono,
depending on the scan setting in the
ControlCenter software).
7 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The LCD will show Shutting Down
and will stay on for a few seconds before
turning off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency and
maintain print quality, you should keep your
machine connected to the power at all times.
8
5 6
9 7
Chapter 1
8
8 Stop/Exit
Stops an operation or exits the menu.
9Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
10 Fax Resolution
Lets you temporarily change the resolution
when sending a fax.
Basic Operations 1
The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.
aPress (FAX).
bPress Menu, 3, 1, 1.
Fax Only
Select ab &OK
cPress aor b to choose Fax/Tel.
Fax/Tel
dPress OK.
Accepted
NOTE
Press Clear if you want to go back to the
previous level.
ePress Stop/Exit.
General information
9
1
Volume Settings 1
Ring Volume 1
You can choose from a range of ring volume
levels, from High to Off.
While the machine is idle, press dor c
to adjust the volume level. The LCD shows
the current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the volume through the
menu, by following the instructions below:
Setting the Ring Volume 1
aPress Menu, 2, 4, 1.
bPress aor b to choose Low, Med, High
or Off.
Press OK.
cPress Stop/Exit.
Beep Volume 1
When the beep is on, the machine will make
a sound when you press a key, make a
mistake, or after you send or receive a fax.
You can choose from a range of sound
volume levels.
aPress Menu, 2, 4, 2.
bPress aor b to choose Low, Med, High
or Off.
Press OK.
cPress Stop/Exit.
Speaker Volume 1
You can choose from a range of speaker
volume levels.
aPress Menu, 2, 4, 3.
bPress aor b to choose Low, Med, High
or Off.
Press OK.
cPress Stop/Exit.
(Not available for South Africa)
You can also adjust the speaker volume by
pressing Hook.
aPress Hook.
bPress dor c.
Each key press changes the volume to
the next setting. This setting will stay
until you change it again.
cPress Hook.
Chapter 1
10
LCD display 1
LCD Contrast 1
You can adjust the LCD contrast for a sharper
and more vivid display. If you are having
difficulty reading the LCD, try changing the
contrast setting.
aPress Menu, 2, 5.
bPress aor b to choose Light or Dark.
Press OK.
cPress Stop/Exit.
11
2
2
Loading paper and
other print media 2
Load only one size of paper and one type of
paper in the paper tray at any time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 19.)
aPull the paper tray completely out of the
machine.
NOTE
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
• When you load a different paper size in
the tray, you will need to change the
Paper Size setting in the menu of the
machine at the same time.
(See Paper Size on page 17.)
bLift the output paper tray cover (1).
cGently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
Loading paper 2
2
1
1
1
2
3
3
Chapter 2
12
NOTE
When you are using Legal size paper,
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray. (Only available for some
countries.)
dFan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure that the paper is not
curled or wrinkled.
eGently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
NOTE
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
1
Loading paper
13
2
fGently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides lightly
touch the sides of the paper.
gClose the output paper tray cover.
hSlowly and firmly push the paper tray
completely into the machine.
iWhile holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
IMPORTANT
DO NOT use the paper support flap for
Legal size paper. (Only available for some
countries.)
1
2
1
Chapter 2
14
Loading envelopes 2
About envelopes 2
Use envelopes that weigh between 80 to
95 gsm.
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing multiple
envelopes.
IMPORTANT
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading envelopes 2
aBefore loading, press the corners and
sides of envelopes to make them as flat
as possible.
IMPORTANT
If envelopes are “double-feeding”, put one
envelope in the paper tray at a time.
Glue Double flaps
Loading paper
15
2
bPut envelopes in the paper tray with the
address side down. If the envelope flaps
are on the long edge, load the
envelopes in the tray with the flap on the
left, as shown in the illustration. Gently
press and slide the paper width
guides (1) and paper length guide (2) to
fit the size of the envelopes.
If you have problems printing on
envelopes with the flap on the short edge,
try the following: 2
aOpen the envelope flap.
bPut the envelope into the paper tray with
the address side down and the flap
positioned as shown in the illustration.
cSelect Reverse Print (Windows®) or
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margins in your
application.
(See Software and Network User’s
Guide.)
1
2
Chapter 2
16
Unprintable area 2
The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper when the Borderless print feature is available and turned on.
(See Software and Network User’s Guide.)
NOTE
The Borderless print feature is not available for envelopes and 2-sided printing.
Cut-Sheet Paper Envelopes
Top (1) Left (2) Bottom (3) Right (4)
Cut-Sheet 3 mm 3 mm 3 mm 3 mm
Envelopes 22 mm 3 mm 22 mm 3 mm
1
3
24
1
3
42
Loading paper
17
2
Paper settings 2
Paper Type 2
To get the best print quality, set the machine
for the type of paper you are using.
aPress Menu, 2, 2.
bPress a or b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency.
Press OK.
cPress Stop/Exit.
NOTE
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
Paper Size 2
You can use the following sizes of paper for
copies: A4, A5, Photo (10 15 cm), Letter
and Legal 1. You can use the following sizes
of paper for printing faxes: A4, Letter and
Legal 1. When you change the size of paper
you load in the machine, you will need to
change the Paper Size setting at the same
time so your machine can fit an incoming fax
on the page.
aPress Menu, 2, 3.
bPress a or b to choose A4, A5,
10x15cm, Letter or Legal 1.
Press OK.
cPress Stop/Exit.
1Only available for some countries.
Acceptable paper and
other print media 2
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper that is loaded in
the tray.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the printer driver’s Basic tab or the
machine’s Paper Type setting.
(See Paper Type on page 17.)
When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
Chapter 2
18
Recommended print media 2
To get the best print quality, we suggest using
the Brother paper in the table.
If Brother paper is not available in your
country, we recommend testing various
papers before purchasing large quantities.
We recommend using 3M Transparency Film
when you print on transparencies.
Handling and using print
media 2
Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
the photo paper. Load photo paper with
the shiny side facing down.
Avoid touching either side of the
transparency paper because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped paper
1 2 mm or greater curl may cause jams
to occur.
• Extremely shiny or highly textured
paper
• Paper that cannot be arranged
uniformly when stacked
• Short grain paper
Paper capacity of the output paper
tray cover 2
Up to 50 sheets of 80 gsm A4 paper.
Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
Brother paper
Paper Type Item
A4 Plain BP60PA
A4 Glossy Photo BP71GA4
A4 Inkjet (Matte) BP60MA
10 15 cm Glossy
Photo
BP71GP
1
1
Loading paper
19
2
Choosing the right print media 2
Paper type and size for each operation 2
1Only available for some countries.
Paper weight, thickness and capacity 2
1Up to 100 sheets of 80 gsm paper.
2BP71 (260 gsm) paper is especially designed for Brother inkjet machines.
Paper Type Paper Size Usage
Fax Copy Printer
Cut-Sheet A4 210 297 mm (8.3 11.7 in.) Yes Yes Yes
Letter 215.9 279.4 mm (8 1/2 11 in.) Yes Yes Yes
Legal 1215.9 355.6 mm (8 1/2 14 in.) Yes Yes Yes
Executive 184 267 mm (7 1/4 10 1/2 in.) – – Yes
JIS B5 1182 257 mm (7.2 10.1 in.) – – Yes
A5 148 210 mm (5.8 8.3 in.) – Yes Yes
A6 105 148 mm (4.1 5.8 in.) – – Yes
Cards Photo 10 15 cm (4 6 in.) – Yes Yes
Photo 2L 13 18 cm (5 7 in.) – – Yes
Index Card 127 203 mm (5 8 in.) – – Yes
Envelopes C5 Envelope 162 229 mm (6.4 9 in.) – – Yes
DL Envelope 110 220 mm (4.3 8.7 in.) – – Yes
Com-10 105 241 mm (4 1/8 9 1/2 in.) – – Yes
Monarch 98 191 mm (3 7/8 7 1/2 in.) – – Yes
Transparencies A4 210 297 mm (8.3 11.7 in.) – Yes Yes
Letter 215.9 279.4 mm (8 1/2 11 in.) – Yes Yes
Legal 1215.9 355.6 mm (8 1/2 14 in.) – Yes Yes
A5 148 210 mm (5.8 8.3 in.) – Yes Yes
Paper Type Weight Thickness No. of
sheets
Cut-Sheet Plain Paper 64 to 120 gsm 0.08 to 0.15 mm 100 1
Inkjet Paper 64 to 200 gsm 0.08 to 0.25 mm 20
Glossy Paper Up to 220 gsm Up to 0.25 mm 20 2
Cards Photo Card Up to 220 gsm Up to 0.25 mm 20 2
Index Card Up to 120 gsm Up to 0.15 mm 30
Envelopes 80 to 95 gsm Up to 0.52 mm 10
Transparencies – – 10
20
3
How to load
documents 3
You can send a fax, make copies, or scan
from the ADF (automatic document feeder)
and from the scanner glass.
Using the ADF 3
The ADF can hold up to 20 pages and feeds
each sheet individually. Use paper that is
within the sizes and weights shown in the
table. Always fan the edges of the pages
before placing them in the ADF.
Document Sizes and Weights 3
How to load documents 3
IMPORTANT
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, glued or taped.
• DO NOT use cardboard, newspaper or
fabric with the ADF. Instead use the
scanner glass.
Make sure documents written with ink or
modified with correction fluid are completely
dry.
aUnfold the ADF Document Support (1).
bFan the pages well.
cAdjust the paper guides (1) to fit the
width of your documents.
dPlace your documents face down, top
edge first in the ADF underneath the
guides until you feel them touch the feed
rollers.
The screen will display ADF Ready.
IMPORTANT
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
Loading documents 3
Length: 148 to 355.6 mm
Width: 148 to 215.9 mm
Weight: 64 to 90 gsm
1
1
Loading documents
21
3
eAfter using the ADF, close the ADF
Document Support. Push down on the
upper-left portion of the ADF Document
Support to close it completely.
Using the scanner glass 3
You can use the scanner glass to fax, copy,
or scan single pages or pages of a book.
Document sizes supported 3
How to load documents 3
NOTE
To use the scanner glass, the ADF must
be empty.
aLift the document cover.
bUsing the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
1 document cover
cClose the document cover.
IMPORTANT
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
Length: Up to 297 mm
Width: Up to 215.9 mm
Weight: Up to 2 kg
1
Chapter 3
22
Unscannable area 3
The scannable area depends on the settings
in the application you are using. The figures
show the unscannable areas.
1The unscannable area is 1 mm when you use the
ADF.
Usage Document
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
Fax A4 3 mm 3mm1
Letter 4 mm
Legal
Copy All paper
sizes
3mm 3mm
Scan 1 mm 1 mm
1
3
24
23
4
4
How to send a fax 4
The following steps show how to send a fax.
aDo one of the following to load your
document:
Place the document face down in the
ADF. (See Using the ADF
on page 20.)
Load your document face down on
the scanner glass. (See Using the
scanner glass on page 21.)
NOTE
• To send colour faxes with multiple pages,
use the ADF.
• If you send a mono fax from the ADF when
the memory is full, it will be sent in real
time.
• You can use the scanner glass to fax
pages of a book one at a time. The
documents can be up to A4 or Letter size.
• Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple-page document.
bPress (FAX).
cYou can change the following
fax-sending settings.
(Basic User’s Guide)
For information about changing the
following fax-sending settings, see
pages 24 to 25.
Glass Scan Size
Colour Fax Transmission
Transmission Verification Report
(Setup)
(Advanced User’s Guide)
For more advanced fax-sending
operations and settings
(See Advanced User’s Guide: Sending
a fax (MFC models only).)
Contrast
Fax Resolution
Faxing at the end of a call
Broadcasting
Real Time Transmission
Overseas Mode
Cancelling Waiting Jobs
dEnter the fax number using the dial pad,
Speed Dial or Search.
Sending a fax 4
Chapter 4
24
ePress Mono Start or Colour Start.
Faxing from the ADF 4
The machine starts scanning the
document to be sent.
Faxing from the scanner glass 4
If you pressed Mono Start, the
machine starts scanning the first
page. Go to step f.
If you pressed Colour Start, the
machine starts dialling and sending
the document.
fWhen the LCD asks you Next Page?,
do one of the following:
To send a single page, press 2 to
choose No(Dial) (or press
Mono Start again).
The machine starts sending the
document.
To send more than one page, press
1 to choose Yes and go to step g.
gPlace the next page on the scanner
glass.
Press OK.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.)
hAfter all the pages have been scanned,
press 2 or Mono Start to start.
Stop faxing 4
To stop faxing, press Stop/Exit.
Setting scanner glass size for
faxing 4
When documents are Letter size, you need to
set the Scan Size to Letter. If you do not, the
side portion of the faxes will be missing.
aLoad your document.
bPress (FAX).
cPress Menu, 3, 2, 0.
dPress aor b to choose Letter (or A4).
Press OK.
ePress Stop/Exit.
fEnter the fax number.
gPress Mono Start or Colour Start.
NOTE
This setting is only available for sending
documents from the scanner glass.
Colour fax transmission 4
Your machine can send a colour fax to
machines that support this feature.
Colour faxes cannot be stored in the
machine’s memory. When you send a colour
fax, the machine will send it in real time (even
if Real Time TX is set to Off).
Cancelling a fax in progress 4
If you want to cancel a fax while the machine
is scanning, dialling or sending, press
Stop/Exit.
Sending a fax
25
4
Transmission Verification
Report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of the transmission,
duration of the transmission, the number of
pages sent, and whether or not the
transmission was successful.
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
aPress Menu, 3, 3, 1.
bPress aor b to choose Off+Image, On,
On+Image or Off.
Press OK.
cPress Stop/Exit.
NOTE
• If you choose On+Image or Off+Image
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. The
image will not appear on the report when
you send a colour fax.
(See Advanced User’s Guide: Real Time
Transmission.)
• If your transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report. If the
transmission is not successful, ERROR will
appear next to RESULT.
26
5
Receive Modes 5
You must choose a Receive Mode depending on the external devices and telephone services you
have on your line.
Choose the Receive Mode 5
By default, your machine will automatically receive any faxes that are sent to it. The diagram below
will help you choose the correct receive mode.
For more detailed information on the Receive Modes, see Using Receive Modes on page 27.
To set the Receive Mode follow the instructions:
aPress (FAX).
bPress Menu, 3, 1, 1.
NOTE
(For Australia, Singapore and Hong Kong)
If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off.
(See Turning off Distinctive Ring on page 31 and 37 for your relevant country.)
(For New Zealand)
If you cannot change the Receive Mode, make sure the FaxAbility feature is set to Off.
(See How to Turn FaxAbility OFF or ON on page 34.)
cPress aor b to choose Fax Only, Fax/Tel, External TAD or Manual.
Press OK.
dPress Stop/Exit.
Receiving a fax 5
Do you want to use the telephone features of your machine (if available), an external
telephone or external telephone answering device connected on the same line as the
machine?
Yes
Fax Only
No
No
No
Manual
Yes
External TAD
Fax/Tel
Are you using the voice message function of
an external telephone answering device?
Do you want the machine to answer fax and
telephone calls automatically?
Yes
Receiving a fax
27
5
Using Receive Modes 5
Some Receive Modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 28.)
Fax Only 5
Fax Only mode will automatically answer
every call as a fax call.
Fax/Tel 5
Fax/Tel mode helps you manage incoming
calls by recognising whether they are fax or
voice calls and dealing with them in one of the
following ways:
Faxes will be automatically received.
Voice calls will start the F/T Ring to tell you
to pick up the line. The F/T Ring is a fast
double-ring made by your machine.
If you use Fax/Tel mode, see F/T Ring Time
(Fax/Tel mode only) on page 28 and Ring
Delay on page 28.
Manual 5
To receive a fax in Manual mode, lift the
handset of an external telephone or press
Hook 1. When you hear fax tones (short
repeating beeps), press Mono Start or
Colour Start, and then press 2 to choose
Receive. You can also use the Fax Detect
feature to receive faxes by lifting a handset on
the same line as the machine.
(See Fax Detect on page 29.)
1Not Available for South Africa
External TAD 5
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be dealt with in one
of the following ways:
Faxes will be automatically received.
Voice callers can record a message on the
external TAD.
To connect your External TAD, see
Connecting an external TAD (telephone
answering device) on page 40.
Chapter 5
28
Receive Mode settings 5
Ring Delay 5
The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine, choose the maximum number of
rings.
(See Operation from external and extension
telephones on page 42 and Fax Detect
on page 29.)
aPress (FAX).
bPress Menu, 3, 1, 2.
cPress aor b to choose how many times
you want the machine to ring before it
answers (2-10 for Australia, 1-10 for
New Zealand, 0-2 for Taiwan, 2-8 for
South Africa, 0-10 for some countries).
Press OK.
Because the restriction of Taiwan’s
Telecommunication law, the products
sold in this area cannot be set to more
than 3 cycle rings.
If you choose 00, the machine will
answer immediately and the line will not
ring at all.
dPress Stop/Exit.
F/T Ring Time
(Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone
ring. The number of rings is set by the ring
delay setting.
If the call is a fax, then your machine will
receive it. However, if it is a voice call then the
machine will sound the F/T Ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T
Ring, it means that you have a voice caller on
the line.
Because the F/T Ring is made by the
machine, extension and external telephones
will not ring. However, you can still answer
the call on any telephone by using a remote
code.
(For more information, see Using remote
codes on page 43.)
aPress (FAX).
bPress Menu, 3, 1, 3.
cPress aor b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or 70
seconds for Australia and some
countries, 20, 30, 40 or 55 seconds for
New Zealand).
Press OK.
dPress Stop/Exit.
NOTE
Even if the caller hangs up during the fast
double-ring, the machine will continue to
ring for the set time.
Receiving a fax
29
5
Fax Detect 5
If Fax Detect is On:5
Fax Detect is turned On as default.
The machine receives a fax call
automatically, even if you answer the call.
When you see Receiving on the LCD or
when you hear “chirps” through the handset
you are using, just replace the handset. Your
machine will do the rest.
If Fax Detect is Off:5
If you are at the machine and answer a fax
call by lifting the handset, press Mono Start
or Colour Start, then press 2 to receive the
fax.
If you answered at an extension or external
telephone, press l51 (l91 for New
Zealand). (See Operation from external and
extension telephones on page 42.)
NOTE
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone
handset, press the remote activation code
l51 (l91 for New Zealand).
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.
aPress (FAX).
bPress Menu, 3, 1, 4.
cPress aor b to choose On (or Off).
Press OK.
dPress Stop/Exit.
30
6
Voice operations 6
Tone or Pulse (Not Available
for New Zealand and South
Africa) 6
If you have a Pulse dialling service, but need
to send tone signals (for example, for
telephone banking), follow the instructions:
aPress Hook.
bPress # on the machine’s control panel.
Any digits dialled after this will send tone
signals.
When you are finished with the call, the
machine will return to the Pulse dialling
service.
Fax/Tel mode 6
When the machine is in Fax/Tel mode, it will
use the F/T Ring (fast double-ring) to alert
you to pick up a voice call.
If you are at an external telephone, lift the
handset of the external telephone, and then
press Hook (Tel/R for South Africa) to
answer.
If you are at an extension telephone, you'll
need to lift the handset during the F/T Ring
Time and then press #51 (#91 for New
Zealand) between the fast double-rings. If no
one is on the line, or if someone wants to
send you a fax, send the call back to the
machine by pressing l51 (l91 for New
Zealand).
Telephone Service for
Australia 6
Distinctive Ring 6
Distinctive Ring 1 is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring”, but
telephone companies market the service
under a variety of names. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. Only one call can be
answered (or made) at any one time and
while this call is in progress, incoming calls to
either number will be presented with a busy
tone.
NOTE
1Contact your Telephone Service Provider to
determine availability and any other related details.
After you have set the Distinctive Ring
feature to On, the receive mode is set to
Manual automatically. Your Distinctive
Ring Number does not allow Voice
calls - only Faxes. You can not change the
receive mode from Manual mode while
the Distinctive Ring is set to on.
Telephone and external devices 6
Telephone and external devices
31
6
How does your telephone company’s
“Distinctive Ring” service work? 6
Using “Distinctive Ring” service of your
telephone company is the most efficient way
to receive both fax and telephone calls on the
same line. When the voice call comes in, all
phones (extension and external) and the fax
machine will ring to alert you to pick it up. If a
fax call comes in, the fax machine will answer
automatically without ringing, whereas the
extension and external phones will ring twice
with a Distinctive Ring pattern. It is also a
more efficient way of operating a Fax
machine with an extension phone as you do
not have to use the remote activation codes.
It gives you two independent numbers
without the higher cost of a second line.
What does Brother’s “Distinctive
Ring” do? 6
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company’s Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
Turning on Distinctive Ring 6
Very Important!
After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. Your Distinctive Ring Number
does not allow Voice calls - only Faxes. You
cannot change the receive mode to another
mode while the Distinctive Ring is set to on.
When Distinctive Ring is on, the LCD will
show D/R as the Receive Mode.
aPress Menu, 3, 0, 2.
bPress aor b to choose On.
Press OK.
cPress Stop/Exit.
Distinctive Ring is now set to On.
Turning off Distinctive Ring 6
aPress Menu, 3, 0, 2.
bYou can see the current setting.
Press aor b to choose Off.
Press OK.
cPress Stop/Exit.
NOTE
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (Choose the Receive Mode
on page 26.)
Caller ID 6
Caller ID is a telephone service that allows
the subscriber to see a display of the caller’s
phone number or name as the telephone
rings. It is a fast way to screen your calls. You
can respond quickly to calls you missed,
because Caller IDs are received and stored in
your machine memory.
All extension phones ring
twice, fax machine is silent.
Fax machine
automatically
receives and prints
fax message
without ringing.
Fax machine
begins ringing
on third ring.
Registered
Fax
Number
Main number
(Voice Number)
You answer the call
at an external phone
or an extension
phone or at the
machine's handset.
Telephone Answering
Device (TAD)
answers the call.
Incoming Call
(either Voice or Fax)
Flowchart Sequence of Incoming call
Chapter 6
32
NOTE
To get the Caller ID Service: apply for the
Caller ID service at your local telephone
company, if available.
Advantages of Caller ID 6
For Business
All businesses profit from a quicker response
to customer calls. Businesses that provide
mail order services, money-lending services
or provide confidential information, can
protect themselves from false orders or
acceptance of false identification.
At Home
Residential customers can protect
themselves from unwanted calls.
How Does the Caller ID Work?6
The Caller ID Appears on the Display
When Your Telephone Rings 6
As your telephone rings, the display shows
you the caller’s phone number or name if the
name has been stored in the Address Book.
Once you answer the call, the caller’s ID
disappears.
NOTE
•If ID Unknown appears on the display, it
means that the call came from outside
your caller ID service area or a public
phone. 1
•If ID Withheld appears on the display, it
means the caller intentionally blocked the
transmission of his/her ID. 1
1Depends on network function.
The Caller ID is Stored in Your
Machine Memory 6
The machine can store a maximum of the last
30 incoming caller IDs in the memory, along
with the time and date of reception. The 31st
call will cause the oldest ID to be erased.
The Caller ID information stored in the
memory can be used for the following.
Viewing the Caller ID List 6
aPress Menu, 3, 0, 3.
bPress OK.
The Caller ID of the last call will appear
on the LCD display. If no ID is stored,
the beeper sounds and No Caller ID
appears on the LCD.
cPress aor b to scroll through the Caller
ID memory to choose the Caller ID you
want to view, and then press OK.
The LCD displays the caller's number
and the date and time of the call.
NOTE
To delete the Caller ID from the list, press
Clear. Press 1 to confirm.
dTo finish viewing, press Stop/Exit.
Printing Caller ID List 6
aPress Menu, 5, 5.
bIf no ID is stored, the beeper will sound
and No Caller ID will appear on the
LCD.
cPress Mono Start.
dAfter printing has finished, press
Stop/Exit.
Telephone and external devices
33
6
Telephone Service for
New Zealand 6
FaxAbility 6
FaxAbility is a service offered by Telecom
that allows you to have an additional number
on one phone line, with its own distinctive ring
pattern. This way, when you get an incoming
call, you can identify the number being called
by its ring.
How Will the Fax Machine Treat All
Other Numbers? 6
FaxAbility mode ensures that the machine
will answer calls to the FaxAbility (secondary)
number. When a call comes in to your main
number, all the phones will ring. You can set
an external answering device (TAD) to
answer calls on the other number(s). (See the
chart in this page.)
What is the Advantage of Using the
FaxAbility Function? 6
Using FaxAbility is the most efficient way to
receive both fax and telephone calls on the
same line. It is much easier for your callers
who dial manually. The fax machine will
answer with receiving tones so they will not
have to press an activation code. And the
people who call to talk on your main number
will not have to talk to your fax machine.
Basically, it gives you two independent
numbers without the higher cost of a second
line.
How Does FaxAbility Work? 6
Your telephone number will have the
standard ring pattern of long, long tone, while
the new number will have a ring pattern of
long, silence, long, etc. When FaxAbility is
On, you will not hear the first ring of all
incoming calls on the fax machine. Extension
phones will ring as usual. If the fax machine
recognises the ring pattern, all ringing will
stop and the fax machine will answer and
automatically receive the fax message.
Otherwise, you will hear the extension
phones and the fax machine continue to ring.
The fax machine always listens to the ring
pattern before it answers, so do not pick up
the phone during that time. You will quickly
learn to recognise the ring pattern for faxes,
so you will not be tempted to answer that
number. Either you or a telephone answering
device can answer the main number(s).
All extension phones ring
twice, fax machine is silent.
Fax machine
automatically
receives and prints
fax message
without ringing.
Fax machine
begins ringing
on third ring.
Registered
Fax
Number
Main number
(Voice Number)
You answer the call
at an external phone
or an extension
phone or at the
machine's handset.
Telephone Answering
Device (TAD)
answers the call.
Incoming Call
(either Voice or Fax)
Flowchart Sequence of Incoming call
Chapter 6
34
NOTE
After you have set the FaxAbility feature to
On, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the FaxAbility
number, Manual mode means you must
answer all the call yourself. You can not
change the receive mode to the other
mode while the FaxAbility is set to on.
When FaxAbility is on, the LCD will show
D/R as the Receive Mode.
How to Turn FaxAbility OFF or ON 6
The FaxAbility function is designed to
accommodate the FaxAbility service provided
by Telecom. To change the setting, repeat
steps a-c; Step b is where you can choose
either On or Off.
Call Waiting beeps caused by incoming calls
on your main number can affect fax
transmissions. If you have FaxAbility Service
but don’t have Call Waiting, you need do
nothing at this stage. If you do have Call
Waiting as well as FaxAbility, set the Call
Waiting menu option to On. See below.
aPress Menu, 3, 0, 2.
bPress aor b to choose On (or Off).
If you have FaxAbility service, choose
On.
Press OK.
cPress aor b to choose On (or Off).
If you have Call Waiting service, choose
On to avoid the trouble caused by Call
Waiting.
Press OK.
dPress Stop/Exit.
Caller ID 6
Caller ID is a telephone service that allows
the subscriber to see a display of the caller’s
phone number and name if available as the
telephone rings. It is a fast way to screen your
calls. You can respond quickly to calls you
missed, because Caller IDs are received and
stored in your machine memory.
NOTE
To get the Caller ID Service, apply for the
Caller ID service at your local telephone
company, if available.
Advantages of Caller ID 6
For Business
All businesses profit from a quicker response
to customer calls. Businesses that provide
mail order services, money-lending services
or provide confidential information, can
protect themselves from false orders or
acceptance of false identification.
At Home
Residential customers can protect
themselves from unwanted calls.
Telephone and external devices
35
6
How Does the Caller ID Work?6
The Caller ID Appears on the Display
When Your Telephone Rings 6
As your telephone rings, the display shows
you the caller’s phone number or name if
available. Once you answer the call, the
caller’s ID disappears. You can view and print
a list of the Caller ID information received by
your machine.
NOTE
•If ID Unknown appears on the display, it
means that the call came from outside
your caller ID service area. 1
•If ID Withheld appears on the display, it
means the caller intentionally blocked the
transmission of his/her ID. 1
1Depends on network function.
Viewing the Caller ID List 6
Your machine stores information for the last
thirty calls in the Caller ID list. When the
thirty-first call comes into the machine, it
replaces information about the first call. You
can view or print this list.
aPress Menu, 3, 0, 3.
bPress OK.
The Caller ID of the last call will appear
on the LCD display. If no ID is stored,
the beeper sounds and No Caller ID
appears on the LCD.
cPress aor b to scroll through the Caller
ID memory to choose the Caller ID you
want to view, and then press OK.
The LCD displays the caller's number
and the date and time of the call.
NOTE
To delete the Caller ID from the list, press
Clear. Press 1 to confirm.
dTo finish viewing, press Stop/Exit.
Printing Caller ID List 6
aPress Menu, 5, 5.
bIf no ID is stored, the beeper will sound
and No Caller ID will appear on the
LCD.
cPress Mono Start.
dAfter printing has finished, press
Stop/Exit.
Chapter 6
36
Telephone services for
South Africa 6
Setting the Telephone Line
Type 6
If you are connecting the machine to a line
that features PBX or ISDN to send and
receive faxes, it is also necessary to change
the Telephone Line Type accordingly by
completing the following steps.
aPress Menu, 0, 5.
bPress aor b to choose Normal, PBX or
ISDN.
Press OK.
cPress Stop/Exit.
PBX and TRANSFER 6
The machine is initially set to Normal, which
lets the machine connect to a standard PSTN
(Public Switched Telephone Network) line.
However, many offices use a central
telephone system or Private Branch
Exchange (PBX). Your machine can be
connected to most types of PBX. The
machine's recall feature supports timed break
recall only (TBR). TBR will work with most
PBX systems allowing you to gain access to
an outside line, or transfer calls to another
extension. The feature works when the Tel/R
key on the control panel is pressed.
NOTE
You can program a press of the Tel/R key
as part of a number stored in a Speed Dial
location. When programming the Speed
Dial number, press Tel/R first (the LCD
shows ‘!’), then enter the telephone
number. If you do this, you do not need to
press Tel/R each time before you dial
using a Speed Dial location. (See Storing
numbers on page 45.) However, if your
Telephone Line Type is not set to PBX on
the machine, you cannot use the Speed
Dial location that the Tel/R is programmed
into.
Telephone and external devices
37
6
Telephone Service for
Some Countries 6
Distinctive Ring
(For Singapore and Hong
Kong) 6
This machine feature lets you use the
Distinctive Ring subscriber service offered by
some telephone companies, which allows
you to have several telephone numbers on
one phone line. Each phone number has its
own Distinctive Ring pattern, so you will know
which phone number is ringing. This is one
way you can have a separate phone number
for your machine.
Your machine has a Distinctive Ring function,
allowing you to dedicate one phone number
just for receiving faxes. You will need to set
Distinctive Ring to On.
NOTE
You can switch it off temporarily, then turn
it back on. When you get a new fax
number, make sure you reset this
function.
• The machine will answer only calls to
the Distinctive Ring number.
Turning on Distinctive Ring 6
Very Important!
After you have set the Distinctive Ring feature
to on, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the Distinctive Ring
number, Manual mode means you must
answer all the calls yourself. You cannot
change the receive mode to another mode
while the Distinctive Ring is set to on. When
Distinctive Ring is on, the LCD will show D/R
as the Receive Mode.
aPress Menu, 3, 0, 2.
bPress aor b to choose On.
Press OK.
cPress Stop/Exit.
Distinctive Ring is now set to on.
Turning off Distinctive Ring 6
aPress Menu, 3, 0, 2.
bPress aor b to choose Off.
Press OK.
cPress Stop/Exit.
NOTE
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (Choose the Receive Mode
on page 26.)
Chapter 6
38
Caller ID (For Singapore and
Hong Kong) 6
The Caller ID feature of this machine lets you
use the Caller ID subscriber service offered
by many local phone companies. Call your
telephone company for details. This service
provides you, by means of the screen display,
the telephone number (or name) of your
caller as the line rings.
After a few rings, the screen displays the
telephone number of your caller (or name, if
available). Once you answer the call, the
Caller ID information disappears from the
screen, but the call information remains
stored in the Caller ID memory.
ID Unknown display means call
originates outside your Caller ID service
area.
ID Withheld display means the caller
has intentionally blocked transmission of
information.
NOTE
Caller ID service varies with different
carriers. Call your local phone company to
determine the kind of service available in
your area.
Viewing the Caller ID List 6
Your machine stores information for the last
thirty calls in the Caller ID list. When the
thirty-first call comes into the machine, it
replaces information about the first call. You
can view or print this list.
aPress Menu, 3, 0, 3.
bPress OK.
The Caller ID of the last call will appear
on the LCD display. If no ID is stored,
the beeper sounds and No Caller ID
appears on the LCD.
cPress aor b to scroll through the Caller
ID memory to choose the Caller ID you
want to view, and then press OK.
The LCD displays the caller's number
and the date and time of the call.
NOTE
To delete the Caller ID from the list, press
Clear. Press 1 to confirm.
dTo finish viewing, press Stop/Exit.
Printing Caller ID List 6
aPress Menu, 6, 7.
bIf no ID is stored, the beeper will sound
and No Caller ID will appear on the
LCD.
cPress Mono Start.
dAfter printing has finished, press
Stop/Exit.
Telephone and external devices
39
6
Voice over Internet
Protocol (VoIP) 6
VoIP is a type of phone system that uses an
Internet connection instead of a traditional
telephone line. Telephone providers
frequently bundle VoIP together with Internet
and cable services.
Your machine may not work with some VoIP
systems. If you want to use your machine to
send and receive faxes on a VoIP system,
make sure that one end of your telephone
cord is connected to the socket labelled LINE
on your machine. The other end of the
telephone cord may be connected to a
modem, phone adapter, splitter, or other such
device.
If you have questions about how to
connect your machine to the VoIP
system, contact your VoIP provider.
After you have connected your machine to
the VoIP system, check for a dial tone. Lift the
external telephone's handset and listen for a
dial tone. If there is no dial tone, call your
VoIP provider.
If you are having problems sending or
receiving faxes over a VoIP system, we
recommend changing the machine’s modem
speed to the Basic(for VoIP) setting
(see Telephone line interference / VoIP
on page 94).
NOTE
• VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
• Brother does not recommend the use of a
VoIP line. VoIP limitations in general can
cause some functions of the fax machine
not to work correctly.
Chapter 6
40
Connecting an external
TAD (telephone
answering device) 6
You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax-calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave a voice
message.
The TAD must answer within two rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings, there are only 8 to 10 seconds of CNG
tones left for the fax “handshake”. Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.
NOTE
If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.
1TAD
2 Protective Cap
When the TAD answers a call, the LCD
shows Telephone.
IMPORTANT
DO NOT connect a TAD elsewhere on the
same telephone line.
1
1
(Example for Australia)
2
Telephone and external devices
41
6
Connection settings 6
The external TAD must be connected as
shown in the previous illustration.
aPlace both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
bCarefully guide the telephone line cord
into the cable channel and out the back
of the machine.
cLift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover using both hands.
dSet your external TAD to one or two
rings. (The machine's Ring Delay setting
does not apply.)
eRecord the outgoing message on your
external TAD.
fSet the TAD to answer calls.
gSet the Receive Mode to
External TAD. (See Choose the
Receive Mode on page 26.)
Recording an outgoing
message (OGM) on an
external TAD 6
Timing is important in recording this
message.
aRecord 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
bLimit your speaking to 20 seconds.
NOTE
We recommend beginning your OGM with
an initial 5 second silence because the
machine may not hear the fax tones over
a voice. You may try omitting this pause,
but if your machine has trouble receiving,
then you must re-record the OGM to
include it.
Multi-line connections
(PABX) 6
Most offices use a central telephone system.
Brother recommends that all our machines be
connected to a discreet (dedicated) line.
Although a particular PABX may appear to
work with a particular model of fax machine,
we cannot guarantee that the unit will operate
correctly.
While it is often relatively simple to connect a
fax machine to a PABX, (Private Automatic
Branch Exchange), we suggest that you
contact the company that installed your
telephone system and ask them to connect
the fax machine for you.
Brother does not recommend the use of a
PABX line. PABX limitations in general can
cause some functions of the fax machine not
to work correctly.
Chapter 6
42
External and extension
telephones 6
Connecting an external or
extension telephone 6
You can connect a separate telephone (2) to
your machine as shown in the diagram.
Carefully guide the telephone line cord into
the cable channel and out the back of the
machine.
1 Extension telephone
2 External telephone
3 Protective Cap
Operation from external and
extension telephones 6
If you answer a fax call on an extension or an
external telephone, you can make your
machine take the call by using the Remote
Activation Code. When you press the Remote
Activation Code l51 (l91 for New
Zealand), the machine starts to receive the
fax.
If the machine answers a voice call and fast
double-rings for you to take over, use the
Remote Deactivation Code #51 (#91 for
New Zealand) to take the call at an extension
telephone. (See F/T Ring Time (Fax/Tel
mode only) on page 28.)
If you answer a call and no one is on
the line: 6
Assume you are receiving a manual fax.
Press l51 (l91 for New Zealand) and wait
for the chirp or until the LCD shows
Receiving, and then hang up.
NOTE
You can also use the Fax Detect feature to
make your machine automatically take the
call. (See Fax Detect on page 29.)
Using a cordless external
telephone 6
Once the base unit of the cordless telephone
has been connected to the same telephone
line as the machine (See External and
extension telephones on page 42.), you can
answer calls on the cordless handset during
the Ring Delay.
If you let the machine answer first, you will
have to go to the machine and press Hook
(Tel/R for South Africa) to send the call to the
cordless handset.
(Example for Australia)
1
2
3
Telephone and external devices
43
6
Using remote codes 6
Remote Activation Code 6
If you answer a fax call on an extension or
external telephone, you can tell your machine
to receive it by dialling the Remote Activation
Code l51 (l91 for New Zealand). Wait for
the chirping sounds and then replace the
handset. (See Fax Detect on page 29.)
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Mono Start or
Colour Start and 2 to choose Receive.
Remote Deactivation Code 6
If you receive a voice call and the machine is
in Fax/Tel mode, it will start to sound the F/T
Ring (fast double-ring) after the initial ring
delay. If you pick up the call on an extension
telephone, you can turn the F/T Ring off by
pressing #51 (#91 for New Zealand) (make
sure you press this between the rings).
If the machine answers a voice call and fast
double-rings for you to take over, you can
take the call at the external telephone by
pressing Hook (Tel/R for South Africa).
Changing the remote codes 6
If you want to use Remote Activation, you
have to turn on the remote codes. The preset
Remote Activation Code is l51 (l91 for
New Zealand). The preset Remote
Deactivation Code is #51 (#91 for New
Zealand). If you want to, you can replace
them with your own codes.
aPress (FAX).
bPress Menu, 3, 1, 5.
cPress aor b to choose On (or Off).
Press OK.
dEnter the new Remote Activation Code.
Press OK.
eEnter the new Remote Deactivation
Code.
Press OK.
fPress Stop/Exit.
NOTE
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Remote Activation Code and
Remote Deactivation Code to another
three-digit code using the numbers 0-9, l,
#.
• Remote Codes might not work with some
telephone systems.
44
7
How to dial 7
Manual dialling 7
aLoad your document.
bPress (FAX).
cPress all of the digits of the fax number.
dPress Mono Start or Colour Start.
Speed Dialling 7
aLoad your document.
bPress (Address Book).
cPress aor b to choose Search.
Press OK.
dDo one of the following:
To search numerically, press aor b
to choose the number, and then
press OK.
To search alphabetically, enter the
first letter of the name using the dial
pad, then press dor c to choose the
name, and then press OK.
ePress Mono Start or Colour Start.
The machine scans and sends the fax.
Fax Redial 7
If you are sending a fax automatically and the
line is busy, the machine will redial up to three
times at five minute intervals.
Redial only works if you dialled from the
control panel.
aLoad your document.
bPress (FAX).
cPress Redial/Pause.
dPress Mono Start or Colour Start.
NOTE
• In Real Time Transmission the automatic
redial feature does not work when you are
using the scanner glass.
• (Not available for South Africa)
If you are sending a fax manually and the
line is busy, press Hook before
performing step c above.
Dialling and storing numbers 7
Dialling and storing numbers
45
7
Storing numbers 7
You can set up your machine to do the
following types of easy dialling: Speed Dial
and Groups for broadcasting faxes.
(See Advanced User’s Guide: Setting up
Groups for Broadcasting and Broadcasting
(Monochrome only).)
NOTE
If you lose electrical power, the Speed Dial
numbers that are in the memory will not be
lost.
Storing a pause 7
Press Redial/Pause to put a 3.5-second
(2.5-second for South Africa) pause between
numbers. If you are dialling overseas, you
can press Redial/Pause as many times as
needed to increase the length of the pause.
Storing Speed Dial numbers 7
You can store up to 40 two-digit Speed Dial
numbers, and each number has a name.
When you dial, you will only have to press a
few keys (for example: (Address Book),
OK, #, the two-digit number, and Mono Start
or Colour Start).
aPress (Address Book) and aor b to
choose Set Speed Dial.
Press OK.
bUse the dial pad to enter a two-digit
Speed Dial location number (01-40).
Press OK.
cEnter the fax or telephone number
(up to 20 digits).
Press OK.
dDo one of the following:
Enter the name (up to 16 characters)
using the dial pad.
Press OK. (For help entering letters,
see Entering Text on page 114.)
To store the number without a name,
press OK.
eDo one of the following:
To store another Speed Dial
number, go to step b.
To finish the setting, press
Stop/Exit.
Chapter 7
46
Changing and deleting
Speed Dial numbers 7
If you try to store a Speed Dial number where
a number has already been stored, the LCD
will show the name or number that has been
stored there, and will ask you to do one of the
following:
#05:MIKE
1.Change 2.Exit
Press 1 to change or delete the stored
number.
Press 2 to exit without making a change.
If you choose 1, you will be able to change the
stored number and name, or enter a new one.
You can delete the Speed Dial number by
deleting the fax number.
Follow the instructions below:
aDo one of the following:
To change the stored number, use
dor c to position the cursor under
the digit you want to change, then
press Clear. Re-enter the number.
Press OK. Go to step b.
To delete the Speed Dial number,
press Clear to delete each digit of
the fax number.
Press OK. Go to step c.
bEnter a new name if needed. Press OK.
NOTE
To change a character, press dor c to
position the cursor under the character
you want to change, then press Clear.
Re-enter the character.
(For help entering letters, see Entering
Text on page 114.)
cIf you are finished making changes,
press Stop/Exit.
47
8
8
How to copy 8
The following steps show the basic copy
operation.
aDo one of the following to load your
document:
Place the document face down in the
ADF.
(See Using the ADF on page 20.)
Place the document face down on
the scanner glass.
(See Using the scanner glass
on page 21.)
bPress (COPY).
The LCD shows the default copy
settings:
1Copy Ratio
2 Quality
3 No. of Copies
Use the dial pad to enter the number of
copies.
NOTE
The default setting is FAX mode. You can
change the amount of time that the
machine stays in COPY mode after the
last copy operation.
(See Advanced User’s Guide: Mode
Timer (MFC models only).)
cIf you want more than one copy, enter
the number (up to 99).
dPress Mono Start or Colour Start.
Stop copying 8
To stop copying, press Stop/Exit.
Making copies 8
123
Chapter 8
48
Copy options 8
When you want to quickly change the copy
settings temporarily for the next copy, use the
Copy Options key.
The machine returns to its default settings
one minute after it finishes copying, or if the
mode timer returns the machine to Fax mode.
(See Advanced User’s Guide: Mode Timer
(MFC models only).)
(Basic User’s Guide)
For information about changing the following
copy settings, see page 48.
Paper Type
Paper Size
(Advanced User’s Guide)
For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.
Quality
Enlarge/Reduce
Page Layout
2in1(ID)
Stack/Sort
Density
Remove Bkg. Clr
NOTE
If you want to sort copies, use the ADF.
Paper Type 8
If you are copying on a special type of paper,
set the machine for the type of paper you are
using to get the best print quality.
aLoad your document.
bPress (COPY).
cEnter the number of copies you want.
dPress Copy Options and aor b to
choose Paper Type.
Press OK.
ePress aor b to choose Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency.
Press OK.
fIf you do not want to change any further
settings, press Mono Start or
Colour Start.
Paper Size 8
If you are copying on paper other than A4
size, you will need to change the Paper Size
setting. You can copy only on A4, A5,
Photo (10 15 cm), Letter or Legal 1 paper.
aLoad your document.
bPress (COPY).
cEnter the number of copies you want.
dPress Copy Options and aor b to
choose Paper Size.
Press OK.
ePress aor b to choose A4, A5,
10(W)x15(H)cm, Letter or Legal 1.
Press OK.
fIf you do not want to change any further
settings, press Mono Start or
Colour Start.
1Only available for some countries.
49
9
9
Printing a document 9
The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.
(For more information, see Software and
Network User’s Guide.)
aInstall the Brother printer driver from the
CD-ROM. (See Quick Setup Guide.)
bFrom your application, choose the Print
command.
cChoose the name of your machine in the
Print dialog box and click Properties or
Preferences, depending on the
application you are using.
dChoose the settings you want to change
in the Properties dialog box.
Commonly used settings include:
Media Type
Print Quality
Paper Size
Orientation
Colour / Greyscale
Ink Save Mode
Scaling
2-sided / Booklet
eClick OK.
fClick Print (or OK depending on the
application you are using) to begin
printing.
How to print from a computer 9
50
10
Before scanning 10
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
Configure the machine with a TCP/IP address if network scanning does not work.
(See Software and Network User’s Guide.)
Scanning a document as a PDF file using
ControlCenter4 (Windows®)10
(For detailed information, see Software and Network User’s Guide.)
NOTE
• The screens on your PC may vary depending on your model.
• This section is based on using the Advanced Mode of ControlCenter4.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
aLoad your document. (See How to load documents on page 20.)
b(Windows® XP, Windows Vista® and Windows®7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows®8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
How to scan to a computer 10
How to scan to a computer
51
10
cIf the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click
OK.
dMake sure the machine you want to use is selected from the Model drop-down list.
Chapter 10
52
eSet the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
fClick OK.
1
2
4
5
3
How to scan to a computer
53
10
gClick the Scan tab.
hClick File.
iClick Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
Chapter 10
54
How to change the machine’s SCAN mode
settings for PDF scanning using ControlCenter4
(Windows®)10
You can change your machine’s SCAN mode settings using ControlCenter4. (Windows®)
a(Windows® XP, Windows Vista® and Windows®7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows®8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
bMake sure the machine you want to use is selected from the Model drop-down list.
cClick the Device Settings tab.
dClick Device Scan Settings.
How to scan to a computer
55
10
eChoose the File tab. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
fClick OK.
1
2
4
5
3
Chapter 10
56
How to scan a document as a PDF file using the
control panel (Windows® and Macintosh) 10
aLoad your document. (See How to load documents on page 20.)
bPress (SCAN).
cPress a or b to choose Scan to File.
Press OK.
dIf the machine is connected to a network, press a or b to select the PC Name.
Press OK.
Do one of the following:
If you want to use the default settings, press a or b to choose Off.
Press OK.
Go to step g.
If you want to change the default settings, go to step e.
ePress a or b to choose On.
Press OK.
fChoose the settings for Scan Type as required. Press OK.
Repeat this step for the settings for Resolution, File Type, Scan Size and
Remove Bkg. Clr.
gPress Mono Start or Colour Start.
The machine starts the scanning process.
NOTE
The following scan modes are available.
•Scan to E-mail
•Scan to Image
•Scan to OCR
•Scan to File
•Web Service 1
1Windows® users only. (Windows Vista® SP2 or later, Windows®7 and Windows®8)
(See Software and Network User’s Guide.)
57
A
A
Replacing the ink
cartridges A
Your machine is equipped with an ink dot
counter. The ink dot counter monitors the
level of ink in each of the four cartridges.
When the machine detects an ink cartridge is
running out of ink, the machine will display a
message.
NOTE
For example, when one of the ink
cartridges is nearly at the end of its life, the
LCD will display Ink Low XXXXXXX
(name of colour).
You should purchase a replacement
cartridge in preparation for when the
machine indicates the colour is completely
at the end of its life.
When one of the ink cartridges is at the
end of its life, the LCD will display
Cannot Print or B&W Print Only.
You should only replace the actual ink
cartridge when this message
Cannot Print or B&W Print Only
appears on the LCD.
The LCD will show which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.
Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.
CAUTION
If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.
IMPORTANT
Brother multifunction machines are
designed to work with ink of a particular
specification and will work to a level of
optimum performance and reliability when
used with Brother Original ink cartridges.
Brother cannot guarantee this optimum
performance and reliability if ink or ink
cartridges of other specifications are
used. Brother does not therefore
recommend the use of cartridges other
than Brother Original cartridges or the
refilling of used cartridges with ink from
other sources. Damage to the product
caused by the use of consumables
manufactured by third parties may not be
covered by the product warranty. Please
refer to the terms of the product warranty.
aOpen the ink cartridge cover (1).
If an ink cartridge has reached the end
of its life, the LCD shows
B&W Print Only or Cannot Print.
Routine maintenance A
1
58
bPress the lock release lever (1) as
shown to release the cartridge indicated
on the LCD. Remove the cartridge from
the machine.
cOpen the new ink cartridge bag for the
colour indicated on the LCD, and then
take out the ink cartridge.
dTurn the green release lever on the
orange protective packing (1)
counterclockwise until it releases the
vacuum seal. Then remove the orange
protective packing as shown.
IMPORTANT
DO NOT shake the ink cartridges. If ink
gets on your skin or clothing, immediately
wash it off with soap or detergent.
1
1
1
Routine maintenance
59
A
eEach colour has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
fGently push the back of the ink
cartridge—marked PUSH—until the
cartridge lever lifts, and then close the
ink cartridge cover.
gThe machine will automatically reset the
ink dot counter.
NOTE
• If you replaced an ink cartridge, for
example Black, the LCD may ask you to
verify that it is a brand new one (for
example, Did You Change Blck?).
For each new cartridge you installed,
press 1(Yes) to reset the ink dot counter
for that colour. If the ink cartridge you
installed is not a brand new one, be sure
to press 2(No).
• If the LCD shows No Ink Cartridge or
Cannot Detect after you install the ink
cartridge, check that the ink cartridge is a
brand new Brother Original cartridge and
that it is installed correctly. Remove the
ink cartridge and reinstall it slowly and
firmly until the cartridge lever lifts.
IMPORTANT
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• If you mix the colors by installing an ink
cartridge in the wrong position, clean the
print head several times after correcting
the cartridge installation.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
60
Cleaning and checking
the machine A
Cleaning the scanner glass A
aUnplug the machine from the electrical
socket.
bLift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
cIn the ADF unit, clean the white bar (1)
and the glass strip (2) with a lint-free
cloth moistened with a non-flammable
glass cleaner.
NOTE
In addition to cleaning the glass strip with
a non-flammable glass cleaner, run your
finger tip over the glass strip to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass strip again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.
2
1
3
i
When there is a
spot of dirt or
correction fluid
on the glass strip,
the printed
sample shows a
vertical line.
After the glass
strip is cleaned,
the vertical line is
gone.
2
1
Routine maintenance
61
A
Cleaning the print head A
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank text on
your printed pages. You can clean Black only;
Yellow, Cyan, and Magenta at once; or all
four colours at once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
aPress Menu, 1, 2.
bPress aor b to choose Black, Colour
or All.
Press OK.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to the FAX mode.
NOTE
• If you clean the print head at least five
times and the print has not improved, try
installing a new Brother Original
Innobella™ ink cartridge for each
problematic colour. Try cleaning the print
head again up to five more times. If the
print has not improved contact Brother
customer service or your local Brother
dealer.
• You can also clean the print head from
your PC.
(See Software and Network User’s
Guide.)
Checking the print quality A
If faded or streaked colours and text appear
on your printouts, some of the print head
nozzles may be clogged. You can check this
by printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
aPress Menu, 1, 1.
bPress aor b to choose
Print Quality.
Press OK.
cPress Colour Start.
The machine starts printing the Print
Quality Check Sheet.
dCheck the quality of the four colour
blocks on the sheet.
eThe LCD asks you if the print quality is
OK.
Do one of the following:
If all lines are clear and visible, press
1(Yes) to finish the Print Quality
check and go to step i.
If you can see missing short lines as
shown below, press 2 to choose No.
fThe LCD asks you if the print quality is
OK for black and then the three colours.
Press 1(Yes) or 2(No).
gThe LCD asks you if you want to start
cleaning.
Press 1(Yes).
The machine starts cleaning the print
head.
OK Poor
62
hAfter the cleaning procedure is finished,
press Colour Start.
The machine prints the Print Quality
Check Sheet again. Return to step d.
iPress Stop/Exit.
If you clean the print head at least five times
and the print has not improved, try installing a
new Genuine Brother Brand replacement ink
cartridge for each problematic colour. Try
cleaning the print head again up to five more
times. If the print has not improved, contact
Brother customer service or your local
Brother dealer.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
NOTE
Checking the print alignment A
If your printed text becomes blurred or
images become faded, you may need to
adjust the print alignment after transporting
the machine.
aPress Menu, 1, 1.
bPress aor b to choose Alignment.
Press OK.
cPress Mono Start or Colour Start.
The machine starts printing the
Alignment Check Sheet.
dFor the “A” pattern, press the number of
the test print that has the least visible
vertical stripes (1-9). Repeat this step
for the B, C, D and E patterns. In the
example number 6 is the best choice for
A, B, C, D and E.
ePress Stop/Exit.
i
When a print head
nozzle is clogged
the printed
sample looks like
this.
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
Routine maintenance
63
A
NOTE
Setting the date and
time A
The LCD shows the date and time. If it is not
correct, follow these instructions to re-enter it.
You can add the date and time to each fax
you send by setting your Station ID.
aPress Menu, 0, 1, 1.
bEnter the last two digits of the year using
the dial pad, and then press OK.
cEnter the two digits for the month using
the dial pad, and then press OK.
dEnter the two digits for the day using the
dial pad, and then press OK.
ePress aor b to choose 12h Clock or
24h Clock, and then press OK.
fTo enter the time, do one of the
following:
If you chose 12h Clock in step e,
enter the time (in 12-hour format)
using the dial pad, and then press
OK.
Press aor b to choose AM or PM, and
then press OK.
If you chose 24h Clock in step e,
enter the time (in 24-hour format)
using the dial pad, and then press
OK
(For example, enter 19:45 for 7:45
PM.)
gPress Stop/Exit.
i
When the print
alignment is not
adjusted correctly,
text looks blurry
like this.
After the print
alignment is
adjusted correctly,
text looks like this.
64
B
Identifying your problem B
First, check the following:
The machine's power cord is connected correctly and the machine's power switch is turned on.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer.
LCD messages
(See Error and maintenance messages on page 66.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
Printing Difficulties on page 83
Print Quality Difficulties on page 85
Paper Handling Difficulties on page 86
Printing Received Faxes on page 88
Telephone and Fax problems:
Telephone Line or Connections on page 88
Handling Incoming Calls on page 91
Receiving Faxes on page 89
Sending Faxes on page 91
Copying problems:
Copying Difficulties on page 92
Troubleshooting B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
66
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can clear most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message Cause Action
B&W Print Only
Replace XX Ink
One or more of the colour ink
cartridges have reached the end of
their life.
You can use the machine in
monochrome mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
LCD, each operation works in the
following way:
Printing
If you choose Greyscale in the
Advanced tab of the printer
driver, you can use the machine
as a monochrome printer.
2-sided printing is not available
when this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in monochrome.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
monochrome.
If a sending machine has a colour
fax, the machine’s “handshake”
will ask that the fax be sent as
monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 57.)
NOTE
The machine will stop all print
operations, you cannot use the
machine until a new ink cartridge is
installed in the following cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows®) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer
driver.
Troubleshooting
67
B
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 57.)
An ink cartridge is not installed
correctly.
If you are using non Brother Original
ink, the machine may not detect the
ink cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Cannot Print
Replace XX Ink
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine
has a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 57.)
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
The machine has a mechanical
problem.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, do the following.
See Transferring your faxes or Fax
Journal report on page 73 before
disconnecting the machine so you will
not lose any important messages.
Then disconnect the machine from
the power for several minutes and
reconnect it.
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Close Ink Cover The ink cartridge cover is not locked
in the closed position.
Firmly close the ink cartridge cover
until it locks into place.
Comm.Error Poor telephone line quality caused a
communication error.
If the problem continues, call the
telephone company and ask them to
check your telephone line.
Cover is Open The scanner cover is not locked in the
closed position.
Lift the scanner cover, and then close
it again.
Make sure the telephone line cord
and USB cable (if used) has been
guided correctly through the cable
channel and out the back of the
machine.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
Error Message Cause Action
68
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to Basic (for VoIP). (See
Telephone line interference / VoIP
on page 94.)
Document Jam The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
(See Using the ADF on page 20.)
(See Document jam on page 74.)
DR Mode in Use
(For Australia, Singapore
and Hong Kong)
FaxAbility On
(For New Zealand)
(For Australia, Singapore and Hong
Kong)
The machine is in Distinctive Ring
mode. You cannot change the
Receive Mode from Manual to
another mode.
(For New Zealand)
The machine is in FaxAbility mode.
You cannot change the Receive
Mode from Manual to another mode.
(For Australia, Singapore and Hong
Kong)
Set Distinctive Ring to Off.
(See Turning off Distinctive Ring
on page 31 and 37.)
(For New Zealand)
Set FaxAbility to Off.
(See How to Turn FaxAbility OFF or
ON on page 34.)
High Temperature The room temperature is too high. After lowering the room temperature,
allow the machine to cool down to
room temperature and then try again.
Error Message Cause Action
Troubleshooting
69
B
Ink Box Full The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.
NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
The ink absorber box or flushing box
will need to be replaced. Contact
Brother customer service or your
local Brother dealer to have your
machine serviced.
Other reasons for cleaning are:
1 After a paper jam has been
cleared, the machine
automatically cleans itself before
the next received fax is printed.
2 The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).
3 The machine automatically cleans
itself after ink cartridges of the
same colour have been replaced
12 times.
InkBox NearFull The ink absorber box or flushing box
is nearly full.
Contact Brother customer service or
your local Brother dealer.
Ink Low XXXXXXX One or more of the ink cartridges are
near the end of their life. If one of the
colour ink cartridges is near the end
of its life and someone is sending you
a colour fax, your machine’s
“handshake” will ask that the fax be
sent in monochrome. If the sending
machine has the ability to convert it,
the colour fax will be printed at your
machine as a monochrome fax.
Order a new ink cartridge. You can
continue printing until the LCD shows
Cannot Print. (See Replacing the
ink cartridges on page 57.)
Error Message Cause Action
70
Low Temperature The room temperature is too low. After increasing the room
temperature, allow the machine to
warm up to room temperature and
then try again.
No Caller ID
(Only available for some
countries)
There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
If you want to use the Caller ID
feature, call your telephone company.
(See Caller ID on page 31, 34 and 38
for your relevant country.)
No Ink Cartridge An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 57.)
No Paper Fed The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
Refill the paper in the paper tray,
and then press Mono Start or
Colour Start.
Remove and reload the paper,
then press Mono Start or
Colour Start. (See Loading
paper and other print media
on page 11.)
The paper tray was not fully inserted. Remove the paper tray and re-install
it until it locks into place, and then
press Mono Start or Colour Start on
the control panel.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam on page 75.)
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 75.
If this error occurs often during
2-sided printing, the paper feed
rollers may be stained with ink. Clean
the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
No Response/Busy The number you dialled has not
answered or is busy.
Verify the number and try again.
Not Registered You tried to access a Speed Dial
number that has not been stored in
the machine.
Set up the Speed Dial number. (See
Storing Speed Dial numbers
on page 45.)
Error Message Cause Action
Troubleshooting
71
B
Out of Memory The machine's memory is full. If a fax-sending or copy operation
is in process:
Press Stop/Exit and wait until the
other operations that are in
process finish, and then try again.
Press Mono Start or
Colour Start to choose Send to
send the pages scanned so far.
Press Mono Start or
Colour Start to print the pages
scanned so far.
Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operation.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Paper Jam The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 75.
Make sure the paper length guide is
set to the correct paper size.
DO NOT extend the paper tray when
you load A5 or smaller size paper.
(The extendable tray is only available
for some countries.)
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 78.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Error Message Cause Action
72
Wrong Paper Size The Paper Size setting does not
match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper
size you are using.
1 Check that the Paper Size you
choose matches the size of paper
in the tray.
(See Paper Size on page 17.)
2 Make sure you loaded the paper
in a Portrait position, by setting
the paper guides to the indicators
for your paper size. (See Loading
paper and other print media
on page 11.)
3 After you have checked the paper
size and the paper position, press
Mono Start or Colour Start.
If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
(See Software and Network User’s
Guide.)
Error Message Cause Action
Troubleshooting
73
B
Transferring your faxes or Fax
Journal report B
If the LCD shows:
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to
another fax machine or to your PC. (See
Transferring faxes to another fax machine
on page 73 or Transferring faxes to your PC
on page 73.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
report to another fax machine on page 74.)
Transferring faxes to another fax
machine B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
aPress Menu, 9, 0, 1.
bDo one of the following:
If the LCD shows No Data, there
are no faxes left in the machine's
memory.
Press Stop/Exit.
If the LCD shows Enter Fax No.,
enter the fax number to which faxes
will be forwarded.
cPress Mono Start.
Transferring faxes to your PC B
You can transfer the faxes from your
machine's memory to your PC.
aMake sure you have installed
MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
Do one of the following:
(Windows® XP, Windows Vista® and
Windows®7)
From (Start), select All Programs,
Brother, MFC-XXXX,
PC-FAX Receiving, and select
Receive. (XXXX is your model name.)
(Windows®8)
Click (Brother Utilities), and then
click the drop-down list and select your
model name (if not already selected).
Click PC-FAX Receive in the left
navigation bar, and then click Receive.
bMake sure you have set PC-Fax
Receive on the machine.
(See Advanced User’s Guide: PC-Fax
Receive (Windows®).)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
LCD will ask if you want to transfer the
faxes to your PC.
cDo one of the following:
To transfer all faxes to your PC,
press 1(Yes).
Press aor b to choose
Backup Print:On or
Backup Print:Off.
Press OK.
To exit and leave the faxes in the
memory, press 2(No).
dPress Stop/Exit.
74
Transferring the Fax Journal report to
another fax machine B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
aPress Menu, 9, 0, 2.
bEnter the fax number to which the Fax
Journal report will be forwarded.
cPress Mono Start.
Document jam B
Documents can jam in the ADF unit if they are
not inserted or fed correctly, or if they are too
long. Follow these steps to clear a document
jam.
Document is jammed in the top of the
ADF unit B
aTake out any paper from the ADF that is
not jammed.
bOpen the ADF cover.
cRemove the jammed document by
pulling it upward.
1 ADF cover
dClose the ADF cover.
ePress Stop/Exit.
IMPORTANT
To avoid document jams, close the ADF
cover correctly by pushing it gently in the
centre.
Document is jammed inside the ADF
unit B
aTake any paper that is not jammed out
of the ADF.
bLift the Document Cover.
cPull the jammed document out to the
left.
1 Document Cover
dClose the document cover.
ePress Stop/Exit.
1
1
Troubleshooting
75
B
Removing small documents jammed
in the ADF B
aLift the Document Cover.
bInsert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
1 Document Cover
cClose the document cover.
dPress Stop/Exit.
Printer jam or paper jam B
Locate and remove the jammed paper by
following these steps:
aUnplug the machine from the electrical
socket.
IMPORTANT
Before you unplug the machine from the
power source, you can transfer your faxes
that are stored in the memory to your PC
or another fax machine so you will not lose
any important messages. (See
Transferring your faxes or Fax Journal
report on page 73.)
bPull the paper tray (1) completely out of
the machine.
cPull the two green levers inside the
machine towards you to release the
jammed paper.
dPlace both hands under the plastic tabs
on both sides of the machine and lift the
scanner cover into the open position.
1
1
76
ePull the jammed paper (1) out of the
machine.
f
Move the print head (if necessary) to take
out any paper remaining in this area.
Make sure that jammed paper is not left
in the corners of the machine (1) and (2).
IMPORTANT
• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
• If the print head is in the right corner as
shown in the illustration (2), you cannot
move it. Re-connect the power cord. Hold
down Stop/Exit until the print head moves
to the centre. Then unplug the machine
from the power source and take out the
paper.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
Hold the concave areas with the triangle
marks shown in the illustration (3) to move
the print head.
• If ink gets onto your skin, immediately
wash with soap and plenty of water.
1
1
2
1
3
2
Troubleshooting
77
B
gBe sure to look carefully inside the
machine (1) for any pieces of paper.
hLook inside the machine from a lower
angle, and make sure there are no
pieces of paper remaining.
iOpen the Jam Clear Cover (1) at the
back of the machine.
jRemove the jammed paper.
1
1
78
kClose the Jam Clear Cover.
Make sure the cover is closed correctly.
lPut the paper tray firmly back in the
machine.
mLift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
nWhile holding the paper tray in place,
pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.
IMPORTANT
DO NOT use the paper support flap for
Legal size paper. (Only available for some
countries.)
oRe-connect the power cord.
NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 78.)
Additional paper jam clear operationsB
aUnplug the machine from the electrical
socket.
bPull the paper tray (1) completely out of
the machine.
33
1
2
1
Troubleshooting
79
B
cPull the two green levers inside the
machine towards you to release the
jammed paper.
dPlace both hands under the plastic tabs
on both sides of the machine and lift the
scanner cover into the open position.
eLoad one sheet of thick A4 or Letter
sized paper, such as glossy paper, deep
into the machine as shown in the
illustration.
80
fIf the thick paper is pushing any jammed
paper out, remove the jammed paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
gPull the thick paper out of the machine.
hOpen the Jam Clear Cover (1) at the
back of the machine.
iLoad one sheet of thick A4 or Letter
sized paper, such as glossy paper, deep
into the machine as shown in the
illustration.
1
1
Troubleshooting
81
B
jIf the thick paper is pushing any jammed
paper out, remove the jammed paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
kPull the thick paper out of the machine.
lClose the Jam Clear Cover.
Make sure the cover is closed correctly.
mLift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
you close the scanner cover.
1
2
3
1
82
nPut the paper tray firmly back in the
machine.
oRe-connect the power cord.
Troubleshooting
83
B
If you are having difficulty with your machine B
NOTE
• For technical help, you must contact Brother customer support.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message.
(See Error and maintenance messages on page 66.)
Make sure that the machine is online.
(Windows® XP and Windows Server® 2003)
Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will show Use Printer Online.
Select this option to enable the printer.
(Windows Vista® and Windows Server® 2008)
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.
(Windows® 7 and Windows Server® 2008 R2)
Click /Devices and Printers. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is unchecked.
(Windows® 8 and Windows Server® 2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and
select Seewhat’sprinting. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 57.)
84
No printout.
(continued)
The document will not print if the old, unprinted data remains in the printer driver
spooler. Open the printer icon, and then delete all the data. Your printer icon can
be found in the following way:
(Windows® XP and Windows Server® 2003)
Click Start/Printers and Faxes.
(Windows Vista® and Windows Server® 2008)
Click /Control Panel/Hardware and Sound/Printers.
(Windows® 7 and Windows Server® 2008 R2)
Click /Devices and Printers/Printers and Faxes.
(Windows® 8 and Windows Server® 2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.
(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.
(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area on page 16.)
Cannot perform “Page Layout”
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
(Windows®)
Click Colour Settings on the Advanced tab, and make sure you uncheck
Colour Enhancement.
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
uncheck Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
(See Software and Network User’s Guide.)
Colour Enhancement is not
working correctly.
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Machine does not print from
Adobe® Illustrator®.
Try to reduce the print resolution.
(See Software and Network User’s Guide.)
Printing Difficulties (continued)
Difficulty Suggestions
Troubleshooting
85
B
Print Quality Difficulties
Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 61.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 17.)
(See Software and Network User’s Guide.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 17.)
The recommended environment for your machine is between 20 C to 33 C.
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 61.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 17.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 61.)
Make sure you are using Brother Original Innobella™ ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 62.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See Loading paper and other print media on page 11.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre of
the printed page.
Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 17.)
86
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 17.) Don't handle the paper until the ink is
dry.
Make sure the print side is face down in the paper tray.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type on page 17.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
Cleaning the machine’s printer platen.)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 11.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)
The machine prints dense lines on
the page. (Windows®)
Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. (Windows®)
In the printer driver Advanced tab, click Colour Settings and uncheck
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options and uncheck Bi-Directional Printing.
Make sure you are using Brother Original Innobella™ ink.
Paper Handling Difficulties
Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the LCD shows the Paper Jam message and you still have a problem, see Error
and maintenance messages on page 66.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Print Quality Difficulties (continued)
Difficulty Suggestions
Troubleshooting
87
B
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 11.)
Make sure the paper is loaded correctly in the paper tray.
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 75.)
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
There is a paper jam. See Printer jam or paper jam on page 75. Make sure the paper guides are set to
the correct paper size. Do not extend the paper tray when you load A5 or smaller
size paper. (The extendable tray is only available for some countries.)
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 78.)
The paper jams when you use
2-sided print.
Use one of the jam prevention settings, 2-sided1 or 2-sided2.
(For more information, see Software and Network User’s Guide.)
If paper jams occur often during 2-sided printing, the paper feed rollers may be
stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide:
Cleaning the paper feed rollers.)
Paper Handling Difficulties (continued)
Difficulties Suggestions
88
Printing Received Faxes
Difficulty Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and right margins are cut off or
a single page is printed on two
pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your Paper Size setting may not be correct for the paper you are
using.
(See Paper Size on page 17.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
Received colour fax prints only in
monochrome.
Replace each colour ink cartridge that has reached the end of its life, and then ask
the other person to send the colour fax again.
(See Replacing the ink cartridges on page 57.)
Telephone Line or Connections
Difficulty Suggestions
Dialling does not work.
(No dial tone)
Check the line cord connections.
(Not available in New Zealand)
Change the Tone/Pulse setting. (See Quick Setup Guide.)
If there is no dial tone, connect a known-working telephone and telephone line
cord to the socket. Then lift the external telephone's handset and listen for a dial
tone. If there is still no dial tone, ask your telephone company to check the line
and/or wall socket.
The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the Receive Mode on page 26.) Check for a dial tone. If possible, call
your machine to hear whether it answers. If there is still no answer, check the
telephone line cord connection. If there is no ringing when you call your machine,
ask your telephone company to check the line.
Troubleshooting
89
B
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. (Not available for South Africa)
Press Hook in Fax mode to make sure your machine has a dial tone. If you hear
static or interference on your fax line, call your local telephone provider.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine. If you
subscribe to DSL or VoIP services, call your service provider for connection
instructions. To lower the modem speed and turn off ECM (error correction mode),
see Telephone line interference / VoIP on page 94.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Choose the Receive Mode on page 26.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, select Fax Only mode.
If your Brother machine shares a line with an external answering machine, select
External TAD mode. In External TAD mode, your Brother machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
mode, your Brother machine will automatically receive faxes and produce a fast
double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer incoming faxes,
select Manual mode. In Manual mode, you must answer every incoming call and
activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the Ring Delay setting:
If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay
to 1 ring. (See Ring Delay on page 28.)
If the Receive Mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your Ring Delay or answering machine setting back to
your original setting. If receiving problems recur after resetting the Ring Delay,
then a person, device, or subscriber service is answering the fax call before
the machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
90
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
on page 40.)
1 Connect the external TAD as shown in the illustration on page 40.
2 Set your answering machine to answer in one or two rings.
3 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l51 (l91 for New Zealand) and Start to send a fax.”
4 Set your answering machine to answer calls.
5 Set your Brother machine’s Receive Mode to External TAD. (See Choose
the Receive Mode on page 26.)
Make sure your Brother machine’s Fax Detect feature is set to On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone. (See Fax Detect on page 29.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference / VoIP on page 94.)
(South Africa only)
If you connect your machine to a PBX or ISDN line, set the menu setting of
Telephone Line Type to your telephone line type. (See Setting the Telephone Line
Type on page 36.)
Receiving Faxes (continued)
Difficulty Suggestions
Troubleshooting
91
B
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine.
Print the Transmission Verification Report and check for an error. (See Advanced
User’s Guide: Reports.)
Ask the other party to check that the receiving machine has paper.
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is poor, clean the scanner. (See
Cleaning the scanner glass on page 60.)
Transmission Verification Report
shows RESULT:ERROR.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and see RESULT:ERROR on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can print fax messages from the machine’s memory. (See Advanced User’s
Guide: Printing a fax from the memory.) If the problem continues, ask the
telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone line interference / VoIP on page 94.)
(South Africa only)
If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone line type. (See Setting the Telephone Line Type
on page 36.)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 60.)
Handling Incoming Calls
Difficulty Suggestions
The machine “hears” a voice as a
CNG Tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax-receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off.
(See Fax Detect on page 29.)
Sending a fax call to the machine. If you answered on an extension or external telephone, press your Remote
Activation Code (the factory default is l51 (l91 for New Zealand)). If you
answered on an external telephone, press Mono Start or Colour Start, and press
2 to receive the fax. When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode)
feature should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.
92
Copying Difficulties
Difficulty Suggestions
Vertical black lines or streaks
appear in copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, white bar and white plastic above
them. (See Cleaning the scanner glass on page 60.)
Poor copy results when using the
ADF.
Try using the scanner glass. (See Using the scanner glass on page 21.)
Fit to Page does not work correctly. Make sure your source document is not skewed.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows®)
(Not available in Taiwan)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
(Taiwan only)
Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In
Presto! PageManager with OCR, click File, Select Source and choose the
Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver.
(See Software and Network User’s Guide.)
OCR does not work. Try increasing the scanner resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use.
For more information, see Accessing Brother Support (Macintosh) on page 5.
Poor scanning results when using
the ADF.
Vertical black lines appear in
the scanned data.
Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner glass on page 60.)
Try using the scanner glass. (See Using the scanner glass on page 21.)
Software Difficulties
Difficulty Suggestions
Cannot install software or print. (Windows®)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the LCD.
Troubleshooting
93
B
Network Difficulties
Difficulty Suggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.
Print a Network Configuration Report (See Advanced User’s Guide: Reports.) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems,
see Software and Network User’s Guide.
The network scanning feature does
not work. (Windows®)
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
(Macintosh)
Select Other from the Model drop-down list in the main screen of ControlCenter2.
In the Device Selector window, make sure Network is selected in
Connection Type, and then click Browse. Reselect your network machine, and
press OK.
The network PC-Fax Receive
feature does not work. (Windows®)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
The Brother software cannot be
installed. (Windows®)
Allow network access to the following programs if your security software displays
an alert message during MFL-Pro Suite installation.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.
Cannot connect to wireless
network.
Investigate the problem using the WLAN Report.
Press Menu, choose 6.Print Reports, and then press OK. Choose
6.WLAN Report.
See Software and Network User’s Guide.
94
Dial Tone detection B
When you send a fax automatically, by
default your machine will wait for a fixed
amount of time before it starts to dial the
number. By changing the Dial Tone setting to
Detection, you can make your machine
dial as soon as it detects a dial tone. This
setting can save a small amount of time when
sending a fax to many different numbers. If
you change the setting and start having
problems when dialling, you should change it
back to the No Detection setting.
aPress Menu, 0, 4.
bPress aor b to choose Detection or
No Detection.
Press OK.
cPress Stop/Exit.
Telephone line
interference / VoIP B
If you are having problems sending or
receiving a fax due to possible interference
on the telephone line, you can change the
compatibility setting which reduces the
modem speed to minimise errors.
aPress Menu, 0, 5.
bPress aor b to choose Normal or
Basic(for VoIP).
Press OK.
Basic(for VoIP) cuts the
modem speed to 9,600 bps and
turns off colour fax receiving and
ECM, except for colour fax-sending.
Unless interference is a recurring
problem on your telephone line, you
may prefer to use it only when
needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
Basic(for VoIP).
Normal sets the modem speed at
14,400 bps.
cPress Stop/Exit.
NOTE
• VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
• Brother does not recommend the use of a
VoIP line. VoIP limitations in general can
cause some functions of the fax machine
not to work correctly.
Troubleshooting
95
B
Machine Information B
Checking the serial number B
You can see the machine’s serial number on
the LCD.
aPress Menu, 7, 1.
Your machine’s serial number will
appear on the LCD.
bPress Stop/Exit.
Checking the firmware
version B
You can see the machine’s firmware version
on the LCD.
aPress Menu, 7, 2.
Your machine’s firmware version will
appear on the LCD.
bPress Stop/Exit.
Reset functions B
The following reset functions are available:
1Machine Reset
You can reset the machine’s settings,
such as the Date and Time and Ring
Delay.
2Network
You can reset the print server back to its
factory settings, such as the password
and IP address information.
3Address&Fax
Address & Fax resets the following
settings:
Speed Dial
(Speed-Dial and Setup Groups)
Station ID
(Name and Number)
Report settings
(Transmission Verification Report,
Speed Dial and Fax Journal)
4All Settings
You can restore all settings to the factory
default.
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.
How to reset the machine B
aPress Menu, 0, 6.
bPress a or b to choose the reset function
you want.
Press OK.
cPress 1 to reset the machine or press 2
to exit from the reset function.
dPress 1 to reboot the machine.
96
C
Using the Settings
tables C
Your machine is easy to set up and operate.
All you have to do is press the Menu keys to
choose the settings and options you want to
set as they are displayed on the screen.
We have created step-by-step Settings tables
so you can see all the available choices for
each setting and feature at-a-glance. You can
use these tables to quickly choose your
preferred settings in the machine.
Menu keys C
Settings and features tables C
Access the menu.
Go to the next menu level.
Accept an option.
Go back to the previous menu
level.
Delete an incorrect letter when
you need to enter text into the
machine.
Scroll through the current menu
level.
Go back to the previous menu
level.
Exit the menu or stop the current
operation.
Settings and features tables
97
C
To access the menu mode:
aPress Menu.
bChoose an option.
You can scroll more quickly through
each menu level by pressing a or b.
1.Ink
2.General Setup
3.Fax
4.Copy
5.Network
6.Print Reports
7.Machine Info.
0.Initial Setup
cPress OK when that option appears on
the LCD.
The LCD will then show the next menu
level.
dPress a or b to scroll to choose the
setting you want to change.
Press OK.
ePress a or b to choose the option you
want.
Press OK.
The LCD will show Accepted.
fPress Stop/Exit.
98
Menu table C
The menu table will help you understand the menu selections of your machine. The factory
settings are shown in bold with an asterisk.
NOTE
Once you learn the order of the options, you can access a setting by pressing Menu, pressing
the number of the Level 1 option, pressing the number of the Level 2 option, and so on, until
you see the setting you want.
Menu ( ) C
Level1 Level2 Level3 Options Descriptions Page
1.Ink 1.Test Print —Print Quality
Alignment
Lets you check the print
quality or alignment.
61
62
2.Cleaning —Black
Colour
All
Lets you clean the print
head.
61
3.Ink Volume —-nnnnnnn+
-onnnnnn+
-oonnnnn+
-ooonnnn+
-oooonnn+
-ooooonn+
-oooooon+
-ooooooo+
Lets you check the
available ink volume. See .
2.General Setup
1.Mode Timer —0 Sec
30 Secs
1 Min
2 Mins*
5 Mins
Off
Sets the time to return to
Fax mode.
2.Paper Type —Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
the paper tray.
17
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
99
C
2.General Setup
(Continued)
3.Paper Size —A4*
A5
10x15cm
Letter
Legal
Sets the size of the paper
in the paper tray. (Legal is
only available for some
countries.)
17
4.Volume 1.Ring Off
Low
Med*
High
Adjusts the ring volume. 9
2.Beeper Off
Low*
Med
High
Adjusts the volume level
of the beeper.
9
3.Speaker Off
Low
Med*
High
Adjusts the speaker
volume.
9
5.LCD Contrast
—Light
Dark*
Adjusts the contrast of the
LCD.
10
6.Sleep Mode —1Min
2 Mins
3 Mins
5 Mins*
10 Mins
30 Mins
60 Mins
You can choose how long
the machine will remain
idle before it goes into
Sleep Mode.
See .
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
100
3.Fax
1.Setup Receive
1.Receive Mode
Fax Only*
Fax/Tel
External TAD
Manual
Choose the Receive
Mode that best suits your
needs.
26
2.Ring Delay 2 - 10 (2*)
(Example for
Australia)
Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.
28
3.F/T Ring Time
20Secs
30Secs*
40Secs
70Secs
(For New
Zealand)
20Secs
30Secs*
40Secs
55Secs
Sets the length of the fast
double-ring time in
Fax/Tel mode.
28
4.Fax Detect On*
Off
Receives fax messages
automatically when you
answer a call and hear fax
tones.
29
5.Remote Codes
Remote Codes:
(Options)
On*
Off
Act.Code:
(l51 (l91 for New
Zealand))
Deact.Code:
(#51 (#91 for New
Zealand))
Allows you to answer all
calls at an extension or
external telephone and
use codes to turn the
machine on or off. You
can personalize these
codes.
43
6.Auto Reduction
On*
Off
Cuts the size of incoming
faxes to fit the paper size. See .
7.Memory Receive
Off*
PC Fax Receive
You can set the machine
to send faxes to your PC.
If you choose PC-Fax
Receive, you can turn on
the safety feature Backup
Print.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
101
C
3.Fax
(Continued)
2.Setup Send
1.Fax Resolution
Standard*
Fine
S.Fine
Photo
Sets the default resolution
for outgoing faxes. See .
2.Contrast Auto*
Light
Dark
Changes the lightness or
darkness of faxes you
send.
3.Real Time TX
Next Fax Only
On
Off*
Sends a fax without using
the memory.
4.Overseas Mode
On
Off*
If you are having
problems sending faxes
overseas, set this to On.
0.Glass ScanSize
A4*
Letter
Adjusts the scan area of
the scanner glass to the
size of the document.
24
3.Report Setting
1.Transmission
(
1.XMIT Report
(For South Africa))
On
On+Image
Off*
Off+Image
Choose the initial setup
for Transmission
Verification Report.
25
2.Journal Period
Off
Every 50 Faxes
*
Every 6 Hours
Every 12 Hours
Every 24 Hours
Every 2 Days
Every 7 Days
Sets the interval for the
automatic printing of the
Fax Journal.
If you have chosen any
other option than Off or
Every 50 Faxes, you
can set the time for the
chosen option.
If you have chosen
Every 7 Days, you can
set the day of the week.
See .
4.Print Document
— — Prints incoming faxes
stored in the memory.
5.Remaining Jobs
— — Check which jobs are in
the memory and cancel
chosen jobs.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
102
3.Fax
(Continued)
0.Miscellaneous
1.TX Lock — Stops unauthorized users
from changing the
machine’s current
settings.
See .
2.Distinctive
(For Australia,
Singapore and
Hong Kong)
Off*
On
Use with phone company
distinctive ringing service
allows you to have a voice
number and fax number
on the one phone line.
30
37
2.FaxAbility
(For New
Zealand only)
(FaxAbility)
Off*
On
If you have FaxAbility
from Telecom, you can
use this function to store
the ringing pattern of your
fax number.
And if you set in to On, you
should use the registered
number only.
33
(Call Waiting)
Off*
On
If you have Call Waiting
as well as FaxAbility, set
the Call Waiting to On.
34
3.Caller ID
(Only available
for some
countries)
Display# View or print a list of the
last 30 Caller IDs stored in
the memory.
32
35
38
4.Copy 1.Quality —Normal*
Best
Chooses the Copy
resolution for your type of
document.
See .
2.Density —-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+
Adjusts the density of
copies.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
103
C
Network menu C
Level1 Level2 Level3 Options Descriptions Page
5.Network 1.TCP/IP 1.BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Chooses the BOOT
method that best suits
your needs.
See .
2.IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP address.
3.Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet mask.
4.Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the Gateway
address.
5.Node Name
BRWXXXXXXXXXXXX
Lets you check the Node
name.
6.WINS Config Auto*
Static
Chooses the WINS
configuration mode.
7.WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP address
of the primary or
secondary WINS server.
8.DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP address
of the primary or
secondary DNS server.
9.APIPA On*
Off
Automatically allocates
the IP address from the
link-local address range.
2.WLAN Assistant
— — You can configure your
wireless network settings
using the Brother
CD-ROM.
3.Setup Wizard
— — You can manually
configure your print
server for a wireless
network.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
104
Menu (continued) C
5.Network
(Continued)
4.WPS/AOSS — — You can easily configure
your wireless network
settings using the one-
button push method.
See .
5.WPS w/PIN Code
— — You can easily configure
your wireless network
settings using WPS with
a PIN code.
6.WLAN Status 1.Status — You can see the current
wireless network status.
2.Signal — You can see the current
wireless network signal
strength.
3.SSID — You can see the current
SSID.
4.Comm. Mode — You can see the current
Communication Mode.
7.MAC Address — — You can see your
machine’s MAC address
from the control panel.
8.WLAN Enable —On
Off*
Lets you use the wireless
network connection.
0.Network Reset
— — Restores all network
settings to the factory
default.
Level1 Level2 Level3 Options Descriptions Page
6.Print Reports
1.XMIT Verify — — Prints these lists and
reports. See .
2.Address Book
——
3.Fax Journal ——
4.User Settings
——
5.Network Config
——
6.WLAN Report ——
7.Caller ID
(Only available
for some
countries)
——
See Advanced User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
105
C
7.Machine Info.
1.Serial No. — — Lets you check the serial
number of your machine.
95
2.Version — — Lets you check the
firmware version of your
machine.
0.Initial Setup
1.Date&Time 1.Date&Time — Sets the date and time on
the screen and in the
headings of the faxes you
send.
63
2.Daylight Save
(Not available in
South Africa)
Forward Hour
Backward Hour
Manually changes for
Daylight Savings Time. See .
2.Auto Daylight
(For South Africa
only)
On*
Off
Automatically changes for
Daylight Savings Time.
2.Station ID —Fax:
Name:
Enter your name and fax
number to appear on
each page you fax.
See .
3.Tone/Pulse
(Not available in
New Zealand)
—Tone*
Pulse
Choose the dialling mode.
4.Dial Tone —Detection
No Detection*
Turns Dial Tone Detection
on or off.
94
5.Phone Line Set
(For South Africa
only)
—Normal*
PBX
ISDN
Choose the telephone
line type.
36
5.Compatibility
(
6.Compatibility
(For South
Africa))
—Normal*
Basic(for VoIP)
Adjusts the modem speed
to help resolve
transmission problems.
94
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.
106
Fax Resolution ( ) C
0.Initial Setup
(Continued)
6.Reset
(7.Reset (For
South Africa))
1.Machine Reset
1.Reset 2.Exit
You can reset the
machine’s settings, such
as the Date and Time and
Ring Delay.
95
2.Network
1.Reset 2.Exit
Resets the print server
back to the factory
defaults, such as the
password and IP address
information.
3.Address&Fax
1.Reset 2.Exit
Deletes all stored
Speed Dial numbers and
faxes, restores the
Station ID, Speed Dial
List, Transmission
Verification Report and
Fax Journal back to the
factory default settings.
4.All Settings 1.Reset 2.Exit
Resets all the machine’s
settings back to the
factory default.
0.Local Language
(depending on
your country)
— (Choose the
language you
want to use)
Allows you to change the
LCD language for your
country.
See .
Level1 Level2 Level3 Options Descriptions Page
———Standard*
Fine
S.Fine
Photo
Sets the resolution for
outgoing faxes. See .
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
107
C
Copy Options ( ) C
Level1 Level2 Level3 Options Descriptions Page
Quality ——Normal*
Best
Choose the Copy
resolution for the next
copy.
See .
Enlarge/Reduce
——Fit to Page
Custom(25-400%)
198% 10x15cm
i
A4
186%10x15cm
i
LTR
141% A5iA4
100%*
97% LTRiA4
93% A4iLTR
83% LGLiA4
69% A4iA5
47% A4
i
10x15cm
You can choose the
enlargement/reduce ratio
for the next copy.
Paper Type ——Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Choose the paper type
that matches the paper in
the tray.
48
Paper Size ——A4*
A5
10(W)x15(H)cm
Letter
Legal
Choose the paper size
that matches the paper in
the tray. (Legal is only
available for some
countries.)
48
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
108
Density ——-onnnn+
-nonnn+
-nnonn+*
-nnnon+
-nnnno+
Adjusts the density of
copies. See .
Stack/Sort ——Stack*
Sort
You can choose to stack
or sort multiple copies.
Page Layout ——Off(1in1)*
2in1(P)
2in1(L)
2in1(ID)
4in1(P)
4in1(L)
Poster(3x3)
You can make N in 1 or
Poster copies.
No. of Copies — — — You can enter the number
of copies that you want to
make.
47
Remove Bkg. Clr
——Off*
Low
Medium
High
Change the amount of
background colour that is
removed.
See .
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
109
C
SCAN ( ) C
Level1 Level2 Level3 Options Descriptions Page
Scan to E-mail
Set Options —Off*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set Options.
Scan Type —Colour*
Black and White
You can choose the scan
type for your document.
Resolution —100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type — (If you choose the
Colour option in
the Scan Type
setting)
PDF*
JPEG
(If you choose the
Mono option in
the Scan Type
setting)
PDF*
TIFF
You can choose the file
format for your document.
Scan Size —A4*
A5
10x15cm
Business Card
Letter
Legal
You can choose the scan
size for your document.
(Legal is only available for
some countries.)
Remove Bkg. Clr
—Off*
Low
Medium
High
Change the amount of
background colour that is
removed.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
110
Scan to Image Set Options —Off*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set Options.
Scan Type —Colour*
Black and White
You can choose the scan
type for your document.
Resolution —100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type — (If you choose the
Colour option in
the Scan Type
setting)
PDF*
JPEG
(If you choose the
Mono option in
the Scan Type
setting)
PDF*
TIFF
You can choose the file
format for your document.
Scan Size —A4*
A5
10x15cm
Business Card
Letter
Legal
You can choose the scan
size for your document.
(Legal is only available for
some countries.)
Remove Bkg. Clr
—Off*
Low
Medium
High
Change the amount of
background colour that is
removed.
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
111
C
Scan to OCR
(Available after
Presto!
PageManager is
downloaded for
Macintosh users.
See Accessing
Brother Support
(Macintosh)
on page 5.)
Set Options —Off*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set Options.
Scan Type —Colour
Black and White
*
You can choose the scan
type for your document.
Resolution —100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type —Text*
HTML
RTF
You can choose the file
format for your document.
Scan Size —A4*
A5
10x15cm
Business Card
Letter
Legal
You can choose the scan
size for your document.
(Legal is only available for
some countries.)
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
112
Scan to File Set Options —Off*
On
If you want to use the
control panel to change
the machine’s settings,
choose On.
See .
The settings below will appear when On is selected in Set Options.
Scan Type —Colour*
Black and White
You can choose the scan
type for your document.
Resolution —100dpi
200dpi*
300dpi
600dpi
You can choose the scan
resolution for your
document.
File Type — (If you choose the
Colour option in
the Scan Type
setting)
PDF*
JPEG
(If you choose the
Mono option in
the Scan Type
setting)
PDF*
TIFF
You can choose the file
format for your document.
Scan Size —A4*
A5
10x15cm
Business Card
Letter
Legal
You can choose the scan
size for your document.
(Legal is only available for
some countries.)
Remove Bkg. Clr
—Off*
Low
Medium
High
Change the amount of
background colour that is
removed.
Web Service
(Appears when
you install a Web
Services
Scanner, which is
displayed in your
computer’s
Windows®
Explorer.)
Scan — — You can scan data by
using the Web Services
protocol.
Scan for E-mail
——
Scan for Fax ——
Scan for Print
——
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
113
C
(Address Book) C
Level1 Level2 Level3 Options Descriptions Page
Search — — — You can set up dial by
pressing only a few keys.
44
SetSpeedDial
— — — Stores Speed Dial
numbers, so you can dial
by pressing only a few
keys (and Start).
45
Setup Groups — — — Sets up Group numbers
for broadcasting. See .
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
114
Entering Text C
When you are setting certain menu selections, such as the Station ID, you may need to enter text
into the machine. Most dial pad keys have three or four letters printed on keys. The keys for 0, #
and l are used for special characters.
Press the appropriate dial pad key the number of times shown in this reference table to access
the character you want.
Inserting spaces C
To enter a space in a fax number, press c once between numbers. To enter a space in a name,
press c twice between characters.
NOTE
The characters that are available may differ depending on your country.
Making corrections C
If you entered an incorrect character and want to change it, press d to move the cursor under the
incorrect character, and then press Clear. Enter the correct character. You can also use the cursor
to go back and insert letters.
Press Clear for each character you want to erase.
Repeating letters C
If you need to enter a letter that is on the same key as the letter before, press c to move the cursor
to the right before you press the key again.
Press
Key
one
time
two
times
three
times
four
times
five
times
2ABC2A
3DEF3D
4GH I 4G
5JKL5J
6MNO 6M
7PQRS 7
8TUV8T
9WX Y Z 9
Settings and features tables
115
C
Special characters and symbols C
Press l, # or 0 repeatedly until you see the special character or symbol you want.
Press lfor (space) ! " # $ % & ' ( ) + , - . / m
Press #for : ; < = > ? @ [ ] ^ _
Press 0for Ä Ë Ö Ü À Ç È É 0
116
D
General D
NOTE
This chapter provides a summary of the machine’s specifications. For additional specifications
visit http://www.brother.com/.
1Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the
usage environment or part wear.
2When using ADF, resolution: standard / document: ISO/IEC 24712 printed pattern.
3Measured according to IEC 62301 Edition 2.0.
4Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and
then turn itself off.
Specifications D
Printer Type Inkjet
Print Head Mono:
Colour:
Piezo with 210 nozzles 1
Piezo with 70 nozzles 3
Memory Capacity 64 MB
LCD (Liquid Crystal
Display)
16 characters 1 line
Power Source (Taiwan)
AC 100 to 120 V 50/60 Hz
(For Australia and other countries)
AC 220 to 240V 50/60Hz
Power Consumption 1Copying Mode: Approx. 16 W 2
Ready Mode: Approx. 3 W 3
Sleep Mode: Approx. 1.1 W 3
Off: Approx. 0.2 W 34
Specifications
117
D
1Noise depends on printing conditions.
Dimension
Weight (Taiwan)
8.2 kg
(For Australia and other countries)
8.3kg
Noise Level Sound Pressure
Operating: 50 dB(A) (Maximum) 1
Temperature Operating:
Best Print Quality:
10 to 35 C
20 to 33 C
Humidity Operating:
Best Print Quality:
20 to 80% (without condensation)
20 to 80% (without condensation)
ADF (automatic
document feeder)
Up to 20 pages
Paper: 80 gsm A4 or Letter size
Document Size ADF Width: 148 mm to 215.9 mm
ADF Length: 148 mm to 355.6 mm
Scanner Glass Width: Max. 215.9 mm
Scanner Glass Length: Max. 297 mm
180 mm
435 mm
374 mm
471 mm
118
Print media D
1For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2Use only transparency paper recommended for inkjet printing.
3See Paper type and size for each operation on page 19.
4Only available for some countries.
Paper Input Paper Tray D
Paper type:
Plain Paper, Inkjet Paper (coated paper),
Glossy Paper 1 and Transparency 12
Paper size 3:
A4, Legal 4, Executive, Letter, JIS B5 4, A5, A6, Envelopes (Com-10,
DL, C5, Monarch), Photo (10 15 cm), Photo 2L (13 18 cm) and
Index Card (127 203 mm)
Width: 98 mm - 215.9 mm
Length: 148 mm - 355.6 mm
For more details, see Paper weight, thickness and capacity
on page 19.
Maximum paper tray capacity:
Approx. 100 sheets of 80 gsm plain paper
Paper Output Up to 50 sheets of 80 gsm plain paper (face up print delivery to the output
paper tray) 1
Specifications
119
D
Fax D
1“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
Compatibility ITU-T Group 3
Modem Speed Automatic Fallback
14,400 bps
Scanning Width ADF: 208 mm (A4)
Scanner Glass: 204 mm (A4)
Printing Width 204 mm (A4)
Greyscale Monochrome: 8 bit (256 levels)
Colour: 24 bit (8 bit per colour/ 256 levels)
Resolution Standard
203 98 dpi (Mono)
203 196 dpi (Colour)
Fine
203 196 dpi (Mono/Colour)
Superfine
203 392 dpi (Mono)
Photo
203 196 dpi (Mono)
Speed Dial 40 stations
Groups Up to 6
Broadcasting 90 (40 Speed Dial/50 Manual Dial)
Automatic Redial 3 times at 5 minute intervals
Memory Transmission Up to 170 1 pages
Out of Paper Reception Up to 170 1 pages
Specifications
121
D
Scanner D
1Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows®
XP Professional x64 Edition.
2Maximum 1200 1200 dpi scanning when using the WIA Driver for Windows®XP, Windows Vista®, Windows®7 and
Windows®8 (resolutions up to 19200 19200 dpi can be selected by using the Brother scanner utility).
Colour/Monochrome Yes/Yes
TWAIN Compliant Yes
(Windows®XP 1/Windows Vista®/Windows®7/Windows®8)
(Mac OS X v10.6.8, 10.7.x, 10.8.x)
WIA Compliant Yes
(Windows®XP 1/Windows Vista®/Windows®7/Windows®8)
ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x)
Colour Depth 30 bit colour Processing (Input)
24 bit colour Processing (Output) / 256 levels per colour
Greyscale 10 bit colour Processing (Input)
8 bit colour Processing (Output) / 256 levels per colour
Resolution Up to 19200 19200 dpi (interpolated) 2
Up to 1200 2400 dpi (optical) (Scanner Glass)
Up to 1200 600 dpi (optical) (ADF)
Scanning Width and Length (Scanner Glass)
Width: Up to 213.9 mm
Length: Up to 295 mm
(ADF)
Width: Up to 213.9 mm
Length: Up to 353.6 mm
122
Printer D
1When the Borderless feature is set to On.
2See Paper type and size for each operation on page 19.
3When printing on A4 size paper.
4For detailed specifications visit http://www.brother.com/.
Resolution Up to 1200 6000 dpi
Printing Width 3204 mm [210 mm (borderless) 1]
Borderless 2A4, Letter, A6, Photo (10 15 cm), Index Card
(127 203 mm), Photo 2L (13 18 cm)
Print Speed 4
Specifications
123
D
Interfaces D
1Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2Third party USB ports are not supported.
USB 12 A USB 2.0 interface cable that is no longer than 2 m.
Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)
124
Network D
NOTE
For more information about the Network specifications, see Software and Network User’s
Guide.
You can connect your machine to a network for Network Printing, Network Scanning, PC Fax
Send, PC Fax Receive (Windows® only) and Remote Setup 1. Also included is Brother BRAdmin
Light 2 Network Management software.
1See Computer requirements on page 125.
2(Windows®) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility
version that is available as a download from http://solutions.brother.com/.
(Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/.
Wireless Network
Security
SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES),
WPA2-PSK (AES)
Wireless Setup
Support Utility
AOSS™ Yes
WPS Yes
Specifications
125
D
Computer requirements D
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Computer Platform & Operating
System Version
PC Interface
Processor
Hard Disk Space to
install
USB 2Wireless
802.11b/g/n For Drivers
For
Applications
(including
Drivers)
Windows®
Operating
System
Windows® XP
Home 14
Windows® XP
Professional 14
Printing
PC Fax 3
Scanning
32bit (x86)
or 64bit
(x64)
processor
150 MB 1 GB
Windows Vista®14 500 MB 1.3 GB
Windows® 7 14
Windows® 8 14
650 MB
Windows Server®
2003
Windows Server®
2003 R2
Windows Server®
2008
N/A Printing 50 MB N/A
Windows Server®
2008 R2
Windows Server®
2012
64bit (x64)
processor
Macintosh
Operating
System
Mac OS X v10.6.8
OS X v10.7.x
OS X v10.8.x
Printing
PC Fax (Send) 3
Scanning
Intel®
Processor
80 MB 550 MB
Conditions:
1For WIA, 1200 1200 resolution. Using the
Brother Scanner Utility enables to enhance up to
19200 19200 dpi.
2Third party USB ports are not supported.
3PC Fax supports black and white only.
4PaperPort™ 12SE supports Windows® XP Home
(SP3 or greater), XP Professional (SP3 or
greater), XP Professional x64 Edition (SP2 or
greater), Windows Vista® (SP2 or greater),
Windows®7 and Windows®8.
For the latest driver updates, visit us at
http://solutions.brother.com/.
All trademarks, brand and product names are the
property of their respective companies.
126
Consumable items D
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
The first time you install a set of ink cartridges the machine will use
an amount of ink to fill the ink delivery tubes for high quality
printouts. This process will only happen once. After this process is
complete the cartridges provided with your machine will have a
lower yield than standard cartridges (75 %). With all following ink
cartridges you can print the specified number of pages.
Replacement
Consumables
<Super High Yield Black> LC539XLBK
<Super High Yield Yellow> LC535XLY
<Super High Yield Cyan> LC535XLC
<Super High Yield Magenta> LC535XLM
Black - Approximately 2,400 pages 1
Yellow, Cyan and Magenta - Approximately 1,300 pages 1
1Approx. cartridge yield is declared in accordance with ISO/IEC 24711.
For more information about the replacement consumables, visit us
at http://www.brother.com/pageyield/.
What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
Index
127
E
E
A
Address Book
Speed Dial
changing ............................................46
deleting ..............................................46
setting up ...........................................45
using ..................................................44
ADF (automatic document feeder) ...........20
Answering machine (TAD) .......................40
connecting ............................................41
Apple Macintosh
See Software and Network User’s Guide.
Automatic
fax receive ............................................26
Fax Detect .........................................29
B
Brother
CreativeCenter ........................................5
C
Caller ID ......................................31, 34, 38
delete numbers from the List ...32, 35, 38
print list ....................................32, 35, 38
view list .................................... 32, 35, 38
Cleaning
print head ..............................................61
scanner .................................................60
Connecting
external TAD
(answering machine) ..................... 40, 41
external telephone ................................42
Consumable items .................................126
Control panel overview ..............................6
ControlCenter
See Software and Network User’s Guide.
Copy
paper size .............................................48
paper type .............................................48
using scanner glass ..............................21
Cordless telephone ..................................42
Custom telephone features on a single
line ...........................................................91
D
Dialling
a pause ................................................ 45
Address Book ....................................... 44
manual ................................................. 44
Distinctive Ring
turning off ....................................... 31, 37
turning on ....................................... 31, 37
Document
loading ............................................ 20, 21
E
Envelopes .......................................... 14, 19
Error messages on LCD .......................... 66
B&W Print Only .................................... 66
Cannot Detect ...................................... 67
Cannot Print ......................................... 67
Clean Unable ....................................... 67
Comm. Error ......................................... 67
Cover is Open ...................................... 67
Data Remaining ................................... 67
Document Jam ..................................... 68
Init Unable ............................................ 67
Ink Box Full .......................................... 69
Ink Low ................................................. 69
InkBox NearFull .................................... 69
No Ink Cartridge ................................... 70
No Paper Fed ....................................... 70
Not Registered ..................................... 70
Out of Memory ..................................... 71
Paper Jam ............................................ 71
Print Unable ......................................... 67
Scan Unable ......................................... 67
Wrong Paper Size ................................ 72
Extension telephone, using ..................... 43
External telephone, connecting ............... 42
128
F
Fax codes
changing ...............................................43
Remote Activation Code ..........29, 42, 43
Remote Deactivation Code ............ 42, 43
using .....................................................43
Fax Detect ................................................29
Fax, from PC
See Software and Network User’s Guide.
Fax, stand-alone
receiving ................................................26
difficulties .................................... 88, 89
F/T Ring Time, setting ........................28
Fax Detect ..........................................29
from extension telephone ............ 42, 43
Ring Delay, setting .............................28
telephone line interference / VoIP ......94
sending .................................................23
change scanner glass size .................24
colour fax ...........................................24
difficulties ...........................................91
telephone line interference / VoIP ......94
Transmission Verification Report .......25
Fax/Tel mode
answering at extension
telephones ..................................... 42, 43
Remote Activation Code ................ 42, 43
Remote Deactivation Code ............ 42, 43
Ring Delay ............................................28
G
Greyscale ...................................... 119, 121
H
Help
Menu Table ...........................................98
using menu keys ...................................96
I
Ink cartridges
ink dot counter ......................................57
replacing ...............................................57
Innobella™ .............................................126
J
Jams
document .............................................. 74
paper .................................................... 75
L
LCD (Liquid Crystal Display) ..................... 6
Contrast ................................................ 10
M
Macintosh
See Software and Network User’s Guide.
Maintenance, routine
replacing ink cartridges ........................ 57
Manual
dialling .................................................. 44
receive .................................................. 26
Multi-line connections (PABX) ................. 41
N
Network
Printing
See Software and Network User’s Guide.
Scanning
See Software and Network User’s Guide.
Nuance™ PaperPort™ 12SE
See Software and Network User’s Guide.
Also see Help in the PaperPort™ 12SE
application.
P
Paper ...............................................17, 118
capacity ................................................ 19
loading ............................................ 11, 14
loading envelopes ................................ 14
printable area ....................................... 16
size ....................................................... 17
size of document .................................. 20
type ................................................. 17, 19
Presto! PageManager
See Software and Network User’s Guide.
Also see Help in the Presto! PageManager
application.
129
E
Print
difficulties ..............................................83
paper jams ............................................75
printable area ........................................16
resolution ............................................122
specifications ......................................122
Printing
See Software and Network User’s Guide.
R
Receive Mode
External TAD ........................................26
Fax Only ...............................................26
Fax/Tel ..................................................26
Manual ..................................................26
Redial/Pause ............................................44
Remote Setup
See Software and Network User’s Guide.
Reports
Caller ID List ............................ 32, 35, 38
Resolution
copy ....................................................120
fax .......................................................119
print .....................................................122
scan ....................................................121
Ring Delay, setting ...................................28
S
Scanning
See Software and Network User’s Guide.
Serial Number
how to find .............. See inside front cover
Sockets
EXT
External telephone .............................42
Speed Dial
changing ...............................................46
setting up ..............................................45
Step-by-step Settings Tables ...................96
T
TAD (telephone answering device),
external ............................................. 26, 40
connecting ..................................... 40, 41
Receive Mode .......................................26
recording OGM .....................................41
Telephone line
connections .......................................... 41
difficulties ............................................. 88
interference / VoIP ............................... 94
multi-line (PABX) .................................. 41
type ...................................................... 36
Text, entering ........................................ 114
special characters .............................. 115
Transferring your faxes or
Fax Journal report ................................... 73
Transparencies ................... 17, 18, 19, 118
Troubleshooting
document jam ....................................... 74
error messages on LCD ....................... 66
if you are having difficulty
copying .............................................. 92
document jam .................................... 74
incoming calls .................................... 91
Network ............................................. 93
paper handling .................................. 86
print quality ........................................ 85
printing .............................................. 83
printing received faxes ...................... 88
receiving faxes .................................. 89
scanning ............................................ 92
software ............................................. 92
telephone line or connections ........... 88
maintenance messages on LCD .......... 66
paper jam ............................................. 75
U
Unscannable area ................................... 22
V
Volume, setting
beeper .................................................... 9
ring ......................................................... 9
speaker .................................................. 9
W
Windows®
See Software and Network User’s Guide.
Wireless Network
See Quick Setup Guide and Software and
Network User’s Guide.
