Table of Contents
NETGEAR Arlo Q User Manual
Displayed below is the user manual for Arlo Q by NETGEAR which is a product in the Security Cameras category. This manual has pages.
Related Manuals
November 2018
202-11598-10
User Manual
Arlo Q™
Arlo Q™
and
Arlo Technologies, Inc.
2200 Faraday Ave. Suite 150
Carlsbad, CA 92008 USA
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Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Trademarks
© Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. Other trademarks are
for reference purposes only.
Compliance
For regulatory compliance information including the EU Declaration of Conformity, visit www.arlo.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
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Contents
1. Set Up Your System 6
Connect Your Arlo Q or Arlo Q Plus Camera ���������������������������������������������������������������������������������������� 6
Set Up a New Camera ������������������������������������������������������������������������������������������������������������������������������������������������������������������8
Add a Camera From Another Arlo Account ���������������������������������������������������������������������������������������10
Arlo Q Camera Position ����������������������������������������������������������������������������������������������������������������������������������������������������������12
Place or Mount Your Arlo Q Camera ��������������������������������������������������������������������������������������������������������������12
2. View Your Content 14
View the Camera Image Status ������������������������������������������������������������������������������������������������������������������������������14
View Camera Feeds ����������������������������������������������������������������������������������������������������������������������������������������������������������������������15
Pan and Zoom Video ��������������������������������������������������������������������������������������������������������������������������������������������������������������������15
Record Clips From Live Video �������������������������������������������������������������������������������������������������������������������������������������16
Take a Snapshot From Live Video �����������������������������������������������������������������������������������������������������������������������16
Talk and Listen �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 17
Manage Your Cameras and Devices ���������������������������������������������������������������������������������������������������������������17
Cloud Recording ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 19
View Recordings and Snapshots ��������������������������������������������������������������������������������������������������������������������������20
Share and Manage Library Recordings ����������������������������������������������������������������������������������������������������22
3. Use an SD Card With Arlo Q Plus 25
Insert an SD Card ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 25
View the SD Card Status ����������������������������������������������������������������������������������������������������������������������������������������������������26
Safely Eject and Remove an SD Card ����������������������������������������������������������������������������������������������������������26
View Video Clips on an SD Card ������������������������������������������������������������������������������������������������������������������������������27
Change the SD Card Overwrite Setting��������������������������������������������������������������������������������������������������28
Format an SD Card ������������������������������������������������������������������������������������������������������������������������������������������������������������������������28
Turn SD Card Recording O and On ���������������������������������������������������������������������������������������������������������������29
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4. Personalize Your Camera 31
Name Your Camera �����������������������������������������������������������������������������������������������������������������������������������������������������������������������31
Profile Settings �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������31
Grant Access to Friends ������������������������������������������������������������������������������������������������������������������������������������������������������ 33
5. Modes, Rules, and Smart Alerts 36
Select a Mode ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 36
Change Motion Sensitivity �����������������������������������������������������������������������������������������������������������������������������������������������38
Automatically Stop Recording When Motion Stops 39
Change Audio Sensitivity ���������������������������������������������������������������������������������������������������������������������������������������������������� 39
Manage Alerts ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 40
Set Up Geofencing �������������������������������������������������������������������������������������������������������������������������������������������������������������������������41
Geofencing With Multipe Mobile Devices ���������������������������������������������������������������������������������������������43
Geofencing Accuracy ���������������������������������������������������������������������������������������������������������������������������������������������������������������44
Geofencing First In Last Out ���������������������������������������������������������������������������������������������������������������������������������������44
Schedule Your Camera Rules ��������������������������������������������������������������������������������������������������������������������������������������45
Add a Mode ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������47
Motion Detection Activity Zones �������������������������������������������������������������������������������������������������������������������������49
6. Settings 51
Turn the Arlo App Fingerprint ID Login On and O 51
Change the Time Zone ������������������������������������������������������������������������������������������������������������������������������������������������������������ 51
Status LED ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������52
Audio Settings ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 54
Change the WiFi Network ������������������������������������������������������������������������������������������������������������������������������������������������56
View Device Information ����������������������������������������������������������������������������������������������������������������������������������������������������� 56
Restart the Camera���������������������������������������������������������������������������������������������������������������������������������������������������������������������57
Remove a Camera From Your Account ������������������������������������������������������������������������������������������������������ 57
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7. Manage Your Subscription Plan 59
Subscription Plans �������������������������������������������������������������������������������������������������������������������������������������������������������������������������59
Upgrade to a Paid Subscription Plan ������������������������������������������������������������������������������������������������������������59
8. Arlo Connect 60
Use Arlo With IFTTT ����������������������������������������������������������������������������������������������������������������������������������������������������������������������60
Use Arlo Cameras With SmartThings ������������������������������������������������������������������������������������������������������������60
Use Arlo With Stringify �����������������������������������������������������������������������������������������������������������������������������������������������������������60
9. Use SmartThings With Arlo Cameras 62
Prepare Arlo to Work With SmartThings ������������������������������������������������������������������������������������������������ 62
Integrate Your Arlo Cameras With the SmartThings App 63
Adjust the Motion Sensitivity Level ����������������������������������������������������������������������������������������������������������������64
Adjust Push Notifications �������������������������������������������������������������������������������������������������������������������������������������������������� 65
10. Continuous Video Recording 66
View the Timeline ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 66
Navigate Through the Timeline ������������������������������������������������������������������������������������������������������������������������������67
View the Timeline Calendar ������������������������������������������������������������������������������������������������������������������������������������������� 68
11. Troubleshooting 69
Manage Bandwidth for Streaming �������������������������������������������������������������������������������������������������������������������69
Can’t See Video Streams in a Browser ������������������������������������������������������������������������������������������������������69
Not Receiving Push Notifications �����������������������������������������������������������������������������������������������������������������������69
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1. Set Up Your System
Setting up your Arlo Q camera involves a few simple steps: Get the Arlo app, and then
use the app to get an Arlo account and connect your camera to your network. Your
Arlo account lets you view videos from any Internet-connected computer or mobile
device. You can use the same Arlo app to set up and manage both Arlo Q and Arlo
Wire-Free Cameras.
Connect Your Arlo Q or Arlo Q Plus Camera
You can connect your Arlo Q camera using WiFi. You can connect your Arlo Q Plus
camera to the Internet in any of three dierent ways:
• WiFi. Connect the Arlo Q or Arlo Q Plus camera to your router using WiFi and
power the camera with the included micro USB cable and power adapter.
• Arlo Q Plus Power over Ethernet (PoE). Connect the Arlo Q Plus
camera to a PoE switch using the included PoE adapter if you want to power
and connect the camera to the Internet with a single cable.
• Arlo Q Plus Ethernet. Connect the Arlo Q Plus camera to your router with
Ethernet, but power the camera with the included micro USB cable and power
adapter.
Connect an Arlo Q or Arlo Q Plus Camera With WiFi
¾To connect an Arlo Q or Arlo Q Plus camera with WiFi:
1. Connect the micro USB cable that was included with your camera to the
connector on the back of the camera.
For Arlo Q Plus, connect the micro USB cable to the larger half of the port on
the back of the camera. See the following diagram.
This example shows
an Arlo Q Plus camera
7
Set Up Your System
2. Connect the other end of the micro USB cable to the power adapter.
3. Plug the USB adapter into a wall socket and wait for the camera LED to blink
amber.
4. Continue installing your camera.
For more information, see Set Up a New Camera on page 8.
Connect an Arlo Q Plus Camera With PoE
¾To connect an Arlo Q Plus camera with PoE:
1. Connect the PoE adapter to the camera.
2. Connect your own Ethernet cable to the PoE adapter.
3. Connect the other end of the Ethernet cable to your PoE switch.
4. Continue installing your camera.
For more information, see Set Up a New Camera on page 8.
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Set Up Your System
Connect an Arlo Q Plus Camera With Ethernet
¾To connect an Arlo Q Plus camera with Ethernet:
1. Connect the PoE adapter to the back of your camera.
2. Connect your own Ethernet cable to the PoE adapter.
3. Connect the other end of the Ethernet cable to an Ethernet switch or a router.
4. Connect the included micro USB cable to the side of the PoE adapter.
5. Connect the other end of the micro USB cable to the USB power adapter.
6. Plug the USB adapter into a wall socket.
7. Continue installing your camera.
For more information, see Set Up a New Camera on page 8.
Set Up a New Camera
Use the Arlo app and your Arlo account to set up your Arlo Q or Arlo Q Plus camera.
If you already set up an Arlo account, you can add the camera to your account.
¾To set up a new Arlo Q or Arlo Q Plus camera:
1. Tap the Arlo icon on your mobile device.
Your moble device must be connected to the same WiFi network as the Arlo
camera.
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2
4
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9
Set Up Your System
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
If you are using a mobile device with a Touch ID® fingerprint identity sensor,
you are prompted to enable Touch ID or skip.
2. To use Touch ID, tap Enable Touch ID.
If you tap Skip, you can turn on the Arlo app fingerprint ID login later. See Turn
the Arlo App Fingerprint ID Login On and O on page 51.
3. Tap or click New to Arlo?.
A list of cameras displays.
4. Tap or click the camera that you want to set up.
5. Apply power to your camera:
• Arlo Q camera. Plug in your Arlo Q camera.
• Arlo Q Plus or Arlo Q camera WiFi connection. See Connect an Arlo Q or
Arlo Q Plus Camera With WiFi on page 6.
• Arlo Q Plus camera PoE connection. See Connect an Arlo Q Plus Camera
With PoE on page 7.
• Arlo Q Plus camera Ethernet connection. See Connect an Arlo Q Plus
Camera With Ethernet on page 8.
6. Wait until the camera LED is blinking amber.
A slow blinking amber LED indicates that the camera is powered on and is ready
for setup.
7. Tap or click Continue.
8. Enter the name and password for the WiFi network that you want your camera
to connect to.
If you use an existing Arlo Wire-free system, do not sync your Arlo Q camera to
your base station.
9. Press the Sync button on your camera until the blue LED starts blinking.
A slow blinking blue LED indicates that the camera is connecting to a WiFi
network. A fast blinking blue LED indicates that the camera is connecting to
Arlo servers.
10. Tap or click Continue.
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Set Up Your System
11. Hold the QR code 4 to 8 inches (10 to 20 cm) in front of the camera until you
hear a chime sound.
12. Tap or click Yes if you heard a chime sound.
Tap or click No if you did not hear a chime sound.
13. Wait for the app to discover the Arlo Q camera.
If you did not hear a chime sound, try moving the camera closer to or farther
away from the QR code. If you hear a buzz sound, try the following remedies:
• Check to ensure that you entered the WiFi network name and password
correctly. The WiFi network name and password are case-sensitive.
• Try moving your Arlo Q camera closer to your WiFi router. Do not place your
camera farther than 300 feet (91 meters) from your WiFi router.
Note: For initial setup, you can place the camera in the same room as your WiFi router,
and then move the camera to another location aer you finish the setup. During setup,
the Arlo Q camera must connect to the same WiFi network that you plan to use later.
14. Choose a service plan.
For more information, see Subscription Plans on page 59.
Your Arlo account is set up.
Add a Camera From Another Arlo Account
¾To add a camera from another Arlo account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Log in to the old Arlo account.
3. Tap or click Settings.
The Settings page displays.
4. Tap or click My Devices.
A list of cameras displays.
5. Tap or click the camera.
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Set Up Your System
The settings for the camera display.
6. Scroll down and click the Remove Device button.
The camera is removed from your account.
7. Log out of the Arlo app.
8. Log in to your current Arlo account.
9. Tap or click Add Device.
10. Tap or click the image of the Arlo Q camera.
11. Plug in your camera and wait until the light is blinking amber.
A slow blinking amber LED indicates that the camera is powered on and is ready
for setup.
12. Tap or click Continue.
13. Enter the name and password for the WiFi network that you want your camera
to connect to.
14. Tap or click Continue.
15. Press the Sync button on your camera until the blue light starts blinking.
A slow blinking blue LED indicates that the camera is connecting to a WiFi
network. A fast blinking blue LED indicates that the camera is connecting to
Arlo servers.
16. Tap or click Continue.
Your monitor or mobile device displays a QR code.
17. Hold your camera in front of your monitor or hold your smartphone or mobile
device in front of your camera until you hear a chime sound.
18. If you hear a chime sound, tap or click Yes.
19. If you do not hear a chime sound, tap or click No and follow the onscreen
instructions.
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Set Up Your System
Arlo Q Camera Position
When positioning your Arlo Q camera, keep these tips in mind:
• Avoid positioning the camera in an area that gets a lot of light shining directly
into the camera lens.
• You can configure Arlo Q cameras to monitor part of the field view and to
detect motion only in the areas that you want monitor.
• Keep active locations in the camera’s field of view.
Arlo Q provides a 130-degree viewing angle. Position your camera so that the
space that you want to monitor is within the camera’s field of view.
• Aim with the cloud.
To help with positioning your camera, do a live stream from the Arlo Q camera.
Aim the camera while watching the video feed on your Arlo smartphone app to
make near-real-time adjustments to the camera’s position.
Place or Mount Your Arlo Q Camera
You can place your Arlo Q camera on a shelf or a flat surface or you can mount it
on the wall.
¾To mount your Arlo Q camera on the wall:
1. Make sure that the mounting plate is separate from the camera base.
2. Place the wall plate and secure it in place with four screws.
13
Set Up Your System
Note: If you’re mounting the camera to drywall, be sure to use the plastic drywall
anchors that are provided.
3. Slide the camera into the wall plate.
Arlo Q also comes with a magnetic plate that can attach to any flat steel or iron
surface. (Magnets do not stick to aluminum or stainless steel.)
Caution: Do not attempt to mount the Arlo Q camera to a half-dome Arlo Wire-free
Camera mount. This might result in the camera falling from the mount and being
damaged.
For more information, see the YouTube video How to Install Arlo Q Smart Home
Security Cameras https://www.youtube.com/watch?v=gI-Mk9FOmoQ.
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2. View Your Content
Videos recorded by your camera are stored in a library. You can view your recordings
and snapshots, mark them as favorites, and search using the filter.
View the Camera Image Status
When you launch the Arlo app, the Devices page displays.
Live Feed
Icon
Tap or click Live to display Camera
Status Icon
Display is based on the mode and
camera setup
Pause Motion detection is on
Record video manually Sound detection is on
Snapshot WiFi signal
Brightness Arlo Q Plus power
Microphone. Start using Talk and Listen Arlo Q Plus Ethernet
Speaker. Mute the audio Arlo Q Plus SD card
Full screen.
Camera name
Camera image
Camera status
Select devices
Unviewed recordings
Recordings
library
Detection
modes
Settings
View Your Content
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View Camera Feeds
You can view your Arlo Q camera feeds at any time.
¾To view camera feeds:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays. The icons above each camera feed depend on the
rules in the currenty selected mode and how the camera is connected. For
information about these icons, see View the Devices page on page 14.
2. To view and listen to a live feed, tap or click Live on the camera feed image.
A row of live feed icons displays below the live stream image for the camera.
3. To stop viewing and listening to the live feed, tap or click the Pause icon.
Pan and Zoom Video
You can pan and zoom to focus in on the high-def details of any live or recorded
video. Just pinch and drag any image as you do with photos on your smartphone.
¾To pan and zoom video:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Library.
The calendar displays on the top of the page.
3. Tap or click any live video or prerecorded video from your Arlo library.
4. To pan and zoom using a mobile device, do the following:
• To zoom in and out of the video, use the pinch gesture.
• To move around the zoomed-in frame, touch and drag.
View Your Content
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5. To pan and zoom using a computer, do the following:
• To zoom in and out, click the Zoom icon.
• To move around in the frame, use your mouse button.
Record Clips From Live Video
¾To record clips from live video:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Live in the camera feed image.
The camera feed icons display at the bottom of the camera feed image.
3. Tap or click Record Video .
This icon turns red to indicate that you are recording the live feed.
4. To stop recording, tap or click Record Video .
Take a Snapshot From Live Video
¾To take a snapshot from live video:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Live in the camera feed image.
3. Tap or click Snapshot .
The snapshot is saved in your library.
View Your Content
17
Talk and Listen
¾To talk and listen:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Live in the camera feed image.
3. Tap or click Microphone .
A microphone button displays.
4. Wait for the button to turn bright green.
This can take up to five seconds. When the button is bright green, Talk and
Listen is ready.
5. Press and hold or click and hold the Microphone button and speak.
Manage Your Cameras and Devices
If you use more than one camera, you can change the order in which the camera feeds
are displayed on the Devices page. You can also zoom, invert, or rotate the camera
image.
Change the Camera Order
¾To change the camera order on the Devices page:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings.
The Settings page displays.
3. Under System, tap or click Camera Order.
View Your Content
18
A list of cameras displays in the order that they display on the Devices page.
4. If you are using a smartphone or tablet, tap Edit at the top of the page.
A list icon displays.
5. Tap and hold or right-click the list icon and drag the camera to the correct
position on the list.
6. Tap or click Done.
Your settings are saved.
Zoom a Camera Image
To zoom a camera image:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. Tap or click Video Settings.
5. Under Activity Zones, tap or click Zoom .
6. Resize and position the image box as necessary.
7. Tap or click Zoom .
Your settings are saved.
Note: To zoom an image temporarily while a camera is streaming, pinch the camera screen
on your mobile device.
View Your Content
19
Rotate a Camera Feed
You can invert the video feed image.
¾To rotate the video display:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. Tap or click Video Settings.
The Video Settings page displays.
5. Tap or click Rotate Image.
The camera image is inverted.
Cloud Recording
With cloud recording, everything the Arlo Q cameras record is sent to the cloud for
secure storage in your library. Cloud recording is included in free and paid plans.
Arlo Pro 2 cameras record when they detect motion or sound. Recordings are
encrypted with the user name and password that you that create. No one else can
access your recordings.
You can access your recordings from your mobile device or from a Windows-based
or Mac computer. You can download recordings from the cloud and save them to
your mobile device or computer for long-term storage.
View Your Content
20
View Recordings and Snapshots
Your Arlo Q camera stores recordings and snapshots in the library. You can use the
filter and the calender to find and view specific recordings.
Use the Library
You can use the library to find and view recordings based on the date.
¾To use the library:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Library.
The calendar displays on the top of the page.
3. If it is more than one month since you started recording, use the arrows on
either side of the month to select a month to view.
Days on which a video clip was recorded are indicated with a green circle.
4. Tap or click a highlighted date.
Recordings from that date display below the calendar.
View Your Content
21
Use the Filter
You can use the filter to find and view recordings based on criteria that you select.
¾To use the filter to view your library:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Library.
3. Tap or click the Filter icon in the upper left corner of the page.
The filter page displays.
4. Tap or click the filtering criteria that you want to use.
5. To remove filtering, tap or click Reset.
6. Tap or click Done.
The Filter icon becomes solid green to show that you are using filtering.
Recordings that match your filter selections display. Dates with recordings are
highlighted in dark green.
Turn O the Filter
The Filter icon on the Library page is solid green when you are using filtering.
When filtering is used, only the recordings in your library that match your filter
criteria display. You can turn o filtering.
¾To turn o filtering for your library:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Library.
View Your Content
22
3. Tap or click the Filter icon in the upper left corner of the page.
The Filter page displays.
4. Tap or click Reset at the bottom of the page.
Filtering is turned o. The Filter icon becomes an outline to show that
filtering is not in use.
Share and Manage Library Recordings
You can download recordings, mark them as favorites, share, and donate them.
Download Recordings
¾To download a clip from the library:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Library.
The Library page displays.
3. Tap or click a snapshot or video.
4. Tap or click .
5. Tap or click OK to confirm.
The file you selected is downloaded.
Add a Recording to Your Favorites
¾To add a recording to your favorites:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
View Your Content
23
2. Tap or click Library.
The Library page displays.
3. Tap or click a snapshot or video.
4. Tap or click .
Share Recordings
¾To share a recording:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Library.
The Library page displays.
3. Tap or click a snapshot or video.
4. Tap or click .
5. Share the file.
Donate Recordings for Research
You can donate video or snapshot files to Arlo Technologies to use for research
and development of Arlo products.
¾To donate a recording:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Library.
The Library page displays.
3. Tap or click a snapshot or video.
View Your Content
24
4. Tap or click .
5. Tap or click OK to confirm.
The file is sent to Arlo.
Delete Recordings
¾To delete a recording:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Library.
The Library page displays.
3. Tap or click a snapshot or video.
4. Tap or click .
5. Tap or click OK to confirm.
The file is deleted.
25
3. Use an SD Card With Arlo Q Plus
All recordings are stored to the cloud, but with an Arlo Q Plus camera, you can use
an SD card as a backup location to store recordings. Simply insert an SD card and
the camera automatically enables all the settings for you. The SD card cannot be
used on its own as a substitute for cloud recording.
If you put an SD card in the camera, the camera records to both the cloud and
the SD card for motion-triggered and audio-triggered recordings (not CVR). If the
camera is powered on, but the Internet goes down, the camera continues to record
to the SD card.
We support MicroSD cards, class 10 or higher, with up to 128 GB capacity, file
format FAT32.
The Arlo app notifies you if the SD card format is incorrect, if the SD card is full,
and so on. The camera can reformat the card for you. See Format an SD Card on
page 28.
Insert an SD Card
¾To insert an SD card in an Arlo Q Plus camera:
1. Insert the SD card into the SD card slot on the camera.
2. Press the edge of the card until it is completely seated in the slot.
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Use an SD Card With Arlo Q Plus
View the SD Card Status
The Arlo app notifies you if the SD card is getting full or if the SD card is not the
correct format. You can also use the Arlo app to view the SD card status.
¾To view the status of of the SD card for a camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. In the Storage section, tap or click SD Card.
The SD Card Status shows whether the SD card is ready, needs to be formatted,
or is full.
Safely Eject and Remove an SD Card
Note: Cards must be safely ejected so that recordings do not occur as you are removing
the card. Removing the card while it is in use can cause the card to become corrupted.
¾To safely eject an SD card:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
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Use an SD Card With Arlo Q Plus
The camera settings display.
4. In the Storage section, tap or click SD Card.
The SD Card page displays.
5. Tap or click Safely Eject SD Card.
The settings on the page dim to show that the SD card is ejected. The camera
stops recording onto the SD card. The SD card can now be safely removed.
6. To release the SD card, press the edge of the card to push it into the slot.
The SD card ejects.
View Video Clips on an SD Card
Video clips on the SD cards do not display in the Arlo app, but you can use a
Windows or Mac computer to view the clips.
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Use an SD Card With Arlo Q Plus
¾To view video clips on an SD card:
1. Safely eject the SD card.
For more information, see Safely Eject and Remove an SD Card on page 26.
2. Insert the SD card into the adapter that came in the package with the SD card.
3. Insert the SD card adapter into the SD card slot on a Windows computer or a
Mac computer.
Change the SD Card Overwrite Setting
By default, if the SD card fills up, the oldest recording is erased to make room for
new recordings. You can change this setting if you want.
¾To change the SD card overwrite setting:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. In the Storage section, tap or click SD Card.
The SD Card page displays.
5. Tap or click Automatic Overwrite.
The setting changes.
Format an SD Card
We support MicroSD cards, class 10 or higher, with up to 128 GB capacity, file
format FAT32.
The Arlo app displays a pop-up message to let you know if it is necessary to format
the SD card. The camera can format the SD card.
29
Use an SD Card With Arlo Q Plus
¾To format an SD card:
1. Insert the SD card into the SD slot on the Arlo Q Plus camera.
For more information, see Insert an SD Card on page 25.
2. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
3. Tap or click Settings > My Devices.
A list of cameras displays.
4. Tap or click the camera.
The camera settings display.
5. In the Storage section, tap or click SD Card.
The SD Card page displays.
6. Tap or click Format SD Card.
The SD card is formatted.
Turn SD Card Recording O and On
¾To turn SD card recording o and on:
1. Insert the SD card into the SD slot on the Arlo Q Plus camera.
For more information, see Insert an SD Card on page 25.
2. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
3. Tap or click Settings > My Devices.
A list of cameras displays.
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Use an SD Card With Arlo Q Plus
4. Tap or click the camera.
The camera settings display.
5. In the Storage section, tap or click SD Card.
The SD Card page displays.
6. Tap or click SD Card Reording.
SD card recording toggles o and on.
31
4. Personalize Your Camera
You can customize Arlo Q settings such as the camera name to make it easier to
manage. You can grant access to friends and set up cloud recording.
Name Your Camera
You can easily customize your Arlo Q camera by renaming it.
¾To rename your Arlo Q camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. In the Name field, delete the current name and enter a new name that reminds
you of the camera’s location, such as Garage or Front Door.
Camera names are limited to 32 characters.
5. Tap or click Save.
Your settings are saved.
Profile Settings
When you use New Setup, the email address and password that you enter are
saved as your profile. You can change the password and the user name. In the
mobile app, you are automatically logged in when you launch the Arlo app, but you
can turn Auto Login o and on.
Personalize Your Camera
32
Change Your Password and User Name
¾To change your password and user name:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings.
The Settings page displays.
3. Under Account, tap or click Profile.
The Profile page displays.
4. If you are using a smartphone, tap Edit at the top of the page.
The Profile page displays.
5. Type the new entries in the password and name fields.
6. Tap or click Done.
Your settings are saved.
Turn Auto Login On or O for a Smartphone
When Auto Login is turned on, launching the Arlo app on your smartphone
automatically logs you in with the email address and password that you used the
last time you logged in.
¾To turn Auto Login on or o on your smartphone:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings.
The Settings page displays.
Personalize Your Camera
33
3. Under Account, tap or click Profile.
The Profile page displays.
4. Tap Auto Login.
Your settings are saved.
Grant Access to Friends
You can add friends to your Arlo account. Friends can view live streams from your
cameras; record video clips; view, share, mark as favorite, and delete clips from
your library; and take snapshots. Friends are granted limited access to some of the
settings and features of your Arlo account. You can select which cameras friends
can see and what administrative rights are available to them.
Add a Friend
¾To add a friend to your Arlo Account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings.
The Settings page displays.
3. Under Account, tap or click Grant Access.
4. Tap or click Add or the + symbol.
5. Enter the first name, last name, and email address of the person that you want
to add as a friend.
6. Tap or click the cameras that you want the friend to be able to access.
7. Tap or click Send Invite.
An email is sent inviting the friend to create an Arlo account. This friend’s name
is displayed with the status Pending. When a friend accepts your invitation, the
status changes to Accepted.
Personalize Your Camera
34
Edit a Friend’s Access Privileges
¾To edit a friend’s access privileges:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings.
3. Under Account, tap or click Grant Access.
A list of your friends displays with the status of their accounts.
4. Tap or click the friend, and tap or click Edit .
The Edit page displays.
5. Tap or click cameras to select or deselect them.
6. Tap or click Allow Access Rights.
Selecting Allow Access Rights allows this friend to change your account and
camera settings.
7. Tap or click Done.
Your settings are saved.
Delete a Friend
¾To delete a friend’s privileges:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings.
3. Under Account, tap or click Grant Access.
A list of your friends displays with the status of their accounts.
Personalize Your Camera
35
4. Select the friend, and tap or click Edit .
The Edit page displays.
5. Tap or click Delete Friend.
6. Tap or click Yes.
The friend is deleted.
36
5. Modes, Rules, and Smart Alerts
Modes let you use rules to set and control automated actions. With modes, Arlo Q can
be on the lookout for you, even when you are not using the Arlo app.
Arlo Q comes with the following modes:
Armed. Detection is on for this camera.
Disarmed. Detection is o for this camera.
Schedule. Manage detection based on a schedule.
Geofencing. You can use geofencing to arm, disarm, or resume a schedule mode
when you arrive at or leave a given location based on your mobile device.
If you add new modes or you use the SmartThings app to manage your Arlo cameras,
the new modes are listed in the Arlo app when you tap or click .
You can customize the Armed and Schedule modes and you can add new modes. You
might want to create a mode in which some motion sensors and cameras are active
but others are not. For example, when you are sleeping, you might want your exterior
cameras to be active, but your interior cameras to be inactive.
Note: You can create dierent modes for the same camera, but the camera can
use only one mode at a time.
Select a Mode
You can turn modes on and o manually or set modes to activate according to a
schedule. Use the following methods when you are not using a schedule to control
a mode or to override an existing schedule. You must use at least one mode. The
Arlo Q camera is always in a mode, even if that mode is set to do nothing.
Use the Arlo App Menus to Select a Mode
¾To select a mode for a camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
37
Modes, Rules, and Smart Alerts
The Devices page displays.
2. Tap or click Mode.
A list of cameras displays.
3. Tap or click the Arlo Q camera.
The Mode page displays.
4. Tap or click a mode to activate it.
The mode that you selected turns on immediately. The mode stays active until
you change it.
When you view the Devices page, the icons that display at the top of the camera
feed are based on the currently selected mode:
Motion. Motion detection is on.
Sound. Audio detection is on.
Use the 3D Touch Shortcut to Select a Mode
If you are using a mobile device that supports the 3D Touch feature, you can use
3D Touch to quickly select a mode.
¾To use 3D Touch to select a mode for a camera:
1. Tap and hold the Arlo icon on your mobile device.
A menu displays listing the default mode selections: Armed, Disarmed, Scheduled,
and Geofencing.
2. Tap a mode in the menu to activate the mode.
The Mode page displays with the activated mode selected. The mode stays
active until you change it.
When you view the Devices page, the icons that display at the top of the camera
feed are based on the currently selected mode:
Motion. Motion detection is on.
Sound. Audio detection is on.
38
Modes, Rules, and Smart Alerts
Change Motion Sensitivity
You can easily change the sensitivity level for Arlo Q cameras.
¾To change the sensitivity level for a camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Mode.
A list of cameras displays.
3. Tap or click the Arlo Q camera.
The Mode page displays.
4. Tap or click Edit next to the mode.
The Edit Rule page displays.
5. Tap or click Edit next to the rule that you want to edit.
6. Under If the following, tap or click Edit next to Motion is detected.
The Motion detection settings page displays.
7. Move the slider to adjust the sensitivity level for motion detection for this
camera.
If you used a mobile device to specify the settings, your settings are saved.
8. If you used a browser to specify the settings, click Save.
Your settings are saved.
39
Modes, Rules, and Smart Alerts
Automatically Stop Recording When Motion Stops
¾To automatically stop recording when motion stops:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Mode.
3. Tap or click the device whose mode you want to edit.
If you use only one device, it is preselected.
4. Tap the pencil icon or click Edit next to the mode that you want to edit.
5. Under Then do the following, tap the pencil icon or click Edit next to Record
video.
6. Select Record until activity stops (up to 300 sec).
Change Audio Sensitivity
¾To change audio sensitivity for a camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Mode.
A list of cameras displays.
3. Tap or click the Arlo Q camera.
A list of modes displays.
4. Tap or click Edit next to Armed.
The Edit Rule page displays.
40
Modes, Rules, and Smart Alerts
5. Tap or click Edit next to the rule.
6. Under If the following, tap or click Edit next to Audio is detected.
7. Move the slider to the desired level of audio detection.
If you used a mobile device to specify the settings, your settings are saved.
8. If you used a browser to specify the settings, click Save.
Your settings are saved.
Manage Alerts
Arlo can push notifications to your smartphone, send you email alerts, or do both. To
receive Arlo notifications on your phone, you must get the Arlo app.
Note: If you log out of the Arlo app on your smartphone or mobile device, you will
stop receiving push notifications.
¾To change the alert settings for a camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Mode.
A list of cameras displays.
3. Tap or click the Arlo Q camera.
A list of modes displays.
4. Tap or click Edit next to Armed or your custom mode.
The Edit Rule page displays.
41
Modes, Rules, and Smart Alerts
5. Under If the following, specify the motion detection and audio detection
settings.
6. Under Then do the following, specify the settings for Arlo Q to respond to
motion or sound detection by recording video or taking a snapshot.
The selections are Record video, Take snapshot, or Do nothing.
7. Under Alert, tap or click Push Notification to turn alerts on and o for your
mobile device.
8. For email notifications, make sure that the Email Alerts check box is selected.
9. To specify an email address, tap or click Edit next to Email Alerts and enter the
email address.
Set Up Geofencing
Geofencing is a virtual fence that helps you discover when something or someone
enters or exits a predefined zone. You can use Arlo geofencing to arm, disarm, or
resume schedule modes, when your mobile device is in zone or out of zone.
To set up geofencing, you must use your mobile device and you must allow the Arlo
app to use your location.
Configure Your Mobile Device
¾To configure your mobile device for more accurate geofencing:
1. Enable GPS or location services so that Arlo can locate your device.
2. Enable WiFi.
Set Up Geofencing for the First Time and Set Up Modes
¾To set up geofencing for the first time and set up modes:
1. Tap the Arlo icon on your mobile device.
The Devices page displays.
2. Tap Mode.
A list of cameras displays.
3. Tap or click the camera.
A list of available modes displays.
42
Modes, Rules, and Smart Alerts
4. Tap Geofencing.
The Arlo Would Like to Use your Location prompt displays.
5. Tap Allow.
Geofencing works only if Arlo can locate your mobile device. The Location
Address page displays your current address.
6. To change the address, tap the Address field, type the address for your
location, and then tap Next.
The geofence radius displays as Medium.
7. To change your radius setting, tap the radius icon, select a radius size, and tap
Next.
Radius size options are Small, Medium, or Large (approximately 150 meters,
250 meters, and 500 meters, respectively).
8. Enter a name for your location and tap Next.
The Away Mode page displays a list of available modes. The away mode is the
detection mode used by the camera when you are away from the location that
you specified.
9. Select an away mode and tap Next.
Note: When your mobile device is out of zone, the Arlo device defaults to the away mode. Most people
select Armed or Custom Mode while they are away.
10. Select a home mode and tap Next.
Note: When your mobile device is in zone, the Arlo device defaults to the home mode. Most people select
Disarmed or Custom Mode while they are home.
If you use more than one enabled mobile device, you might be asked to select an
Arlo device to connect it to.
11. To select the preferred mobile device, tap the device and then tap Next.
12. Tap Save.
43
Modes, Rules, and Smart Alerts
Geofencing With Multipe Mobile Devices
If you want multiple mobile devices to participate in your Arlo geofencing, ensure
that the required conditions are met, and then follow the steps to enable or
disable geofencing for the devices.
Ensure that these conditions are met:
• Your Arlo devices are online.
• Your geofencing feature is enabled.
• Your friend’s mobile device is added to your account.
For more information about adding devices, see Enable or Disable Geofencing
for Friends’ Mobile Devices on page 43.
• (Required when your friend wants to participate in geofencing) Your friend is
logged in to the Arlo App on his or her mobile device.
• (Required when your friend wants to participate in geofencing) The GPS or
location service enabled on your friend’s mobile device.
Enable or Disable Geofencing for Friends’ Mobile Devices
¾To enable or disable geofencing for your friends’ mobile devices:
1. Tap the Arlo icon on your mobile device.
The Devices page displays.
2. Tap Mode.
A list of cameras displays.
3. Tap or click the camera.
A list of available modes displays.
4. Tap the Geofencing edit icon.
The Geofencing editing page displays.
5. Tap Enabled Devices.
The Enabled Device page displays a list of geofencing-enabled mobile devices.
6. Tap the mobile devices that you want to enable for geofencing.
A check mark appears next to the device name when geofencing is enabled.
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Modes, Rules, and Smart Alerts
Note: The device location displays as either In Zone or Out of Zone.
7. (Optional) To disable geofencing, tap the mobile device again.
The check mark disappears when geofencing disabled.
For more information, see Set Up Geofencing on page 41.
Geofencing Accuracy
For accuracy, geofencing uses a combination of GPS, cellular data, and WiFi data.
The local environment aects geofencing as follows:
• In urban environments, where the cell towers and WiFi routers are more dense,
geofencing accuracy can reach 100–200 meters.
Note: If you live in a skyscraper, geofencing might not work reliably due to GPS inaccuracies. Using the
Large radius setting might help.
• In more rural areas, where cell towers and WiFi routers are sparse, geofencing
accuracy can reach several hundred meters.
To improve geofencing accuracy, ensure that your mobile device meets these
conditions:
• WiFi is turned on.
• GPS or location services are turned on.
Geofencing First In Last Out
Arlo cameras use the first in, last out principal within the geofencing feature.
First in, last out allows you to come and go without worrying about arming and
disarming your Arlo cameras. For example, if your roommate leaves the house
before you, your Arlo cameras remain disarmed because you are still in the house
or geofence. After you leave the house and both devices are outside the geofence,
your Arlo cameras are armed.
For more information about managing multiple devices, see Geofencing With
Multipe Mobile Devices on page 43.
45
Modes, Rules, and Smart Alerts
Schedule Your Camera Rules
You can set a schedule to activate and deactivate cameras automatically. Schedules
recur weekly. For example, the schedule for Tuesday is repeated every Tuesday as
long as the schedule is turned on. Arlo is preconfigured with the following schedule:
• Monday through Friday, 8:00 a.m. to 5:00 p.m. All motion sensors are on.
• All other times. All motion sensors are o.
Add a Schedule
¾To add a schedule for a camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Mode.
A list of cameras displays.
3. Tap or click the Arlo Q camera.
A list of available modes displays.
4. Tap or click Schedule .
5. Tap or click Edit next to Schedule.
46
Modes, Rules, and Smart Alerts
6. Tap or click + Add.
7. Set the days and times and then tap or click Save.
The schedule is saved.
8. To edit the schedule, tap or click the schedule.
9. Change the start and stop times and tap or click Save.
Edit a Schedule
¾To edit a schedule:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Mode.
A list of cameras displays.
3. Tap or click the Arlo Q camera.
A list of available modes displays.
4. Tap or click Schedule .
47
Modes, Rules, and Smart Alerts
5. Tap or click Edit next to Schedule.
6. Tap or click the schedule.
7. Change the start and stop times and tap or click Save.
The schedule is saved.
Add a Mode
You can add new modes to tell your Arlo Q camera what to do in certain situations.
For example, you can set your Arlo Q camera to record videos when the motion
sensor is activated and to alert you with an email message.
You can use the rules you create within modes and schedules to customize your
Arlo Q camera. With Arlo Q cameras, you can create one rule for each mode.
¾To add a mode for a camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
48
Modes, Rules, and Smart Alerts
The Devices page displays.
2. Tap or click Mode.
A list of cameras displays.
3. Tap or click the camera.
4. Tap or click Add a Mode.
The New Mode page displays.
5. Enter a name for the mode and tap or click Next.
The Trigger Device page displays.
6. Tap or click When motion is detected and When audio is detected and then
tap or click Next.
The Motion Settings page displays.
7. Set the motion sensitivity and the motion detection zones.
You can use the sliders to adjust the sensitivity of the motion sensor:
• Raise the sensitivity percentage to increase the number of videos that Arlo
captures.
• Lower the sensitivity percentage to decrease the number of videos that Arlo
captures.
• To specify motion detection zones, tap or click the zone.
8. Tap or click Next.
The Audio Settings page displays.
9. Set the audio sensitivity and tap or click Next.
The Motion Settings page displays.
10. When prompted, specify what you want the camera to do when motion or audio
is detected and tap or click Next.
You can select Record video, Take snapshot, or Do nothing.
11. When prompted, specify if you want to be notified with alerts when motion or
audio is detected.
49
Modes, Rules, and Smart Alerts
If you are using a computer web browser, you can also specify the recording
time setting.
12. Tap or click Next.
The Summary page displays.
13. Review your settings and tap or click Save.
Your settings are saved.
Motion Detection Activity Zones
You can identify zones within the camera view where you want the Arlo Q camera
to detect motion. These zones are called activity zones. You can also select which
activity zone or zones detect motion.
Create an Activity Zone
¾To create an activity zone:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. If you are using the Arlo App on a mobile device, tap Video Settings.
The Video Settings page displays.
5. At the bottom of the page, tap or click Create New Zone.
An activity zone box displays in the camera feed image.
6. Move the box to the desired activity zone.
You can resize the box using the corner arrows.
50
Modes, Rules, and Smart Alerts
7. Tap or click Save.
Your settings are saved.
Select an Activity Zone for a Rule
¾To select the activity zone where you want motion to be detected:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Mode.
A list of cameras displays.
3. Tap or click the Arlo Q camera.
A list of modes displays.
4. Tap or click the Edit icon next to the mode.
The Edit Rule page displays.
5. Under If the following, tap or click Edit next to Motion is detected.
The Motion Detection page displays.
6. Under Motion Detection Zones, tap or click the zone where you want the Arlo Q
camera to detect motion.
If you used a mobile device to specify the settings, your settings are saved.
7. If you used a browser to specify the settings, click Save.
Your settings are saved.
51
6. Settings
You can customize the Arlo Q settings.
Turn the Arlo App Fingerprint ID Login On and O
The Arlo app supports Touch ID fingerprint identity sensors. If you are using a
mobile device with this feature, you can turn the Arlo app Touch ID login on and o.
¾To turn the Arlo app Touch ID login on and o:
1. Tap the Arlo icon on your mobile device.
The Devices page displays.
2. Tap Settings.
The Settings page displays.
3. Tap Profile.
The Profile page displays.
4. Tap Log in with Touch ID.
Tapping this button turns Log in with Touch ID on and o.
Change the Time Zone
¾To change the time zone:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
Settings
52
4. Tap or click Time Zone.
The Time Zone page displays.
5. Tap or click a time zone.
6. Tap or click Done.
If you are using a mobile device, your settings are saved.
7. If you are using a computer, click Save.
Your settings are saved.
Status LED
The status LED on the Arlo Q lights in dierent colors. You can turn o the status
LED. The Arlo Q status LED is color coded.
Turn O the Status Light
¾To turn o the status light:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
Solid blue
The camera is
powered on and is
connected to Arlo
servers.
Slow blinking
blue
The camera is
connecting to a
WiFi network.
Fast blinking
amber
The camera is not
connected to a
WiFi network yet.
Solid amber
The camera is
booting.
O
The camera is
powered o.
Solid purple
The camera is
connected to a WiFi
network. However, it
is not connected to
the Internet.
Blinking purple
The camera is too
far away from the
router.
Blinking blue/
amber
A firmware update
is in progress. DO
NOT TURN OFF THE
CAMERA.
Slow blinking
amber
The camera is
powered on and is
ready for setup.
Fast blinking
blue
The camera is
connecting to Arlo
servers.
Settings
53
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. Tap or click Status Light.
If you are using a mobile device, your settings are saved.
5. If you are using a computer, click Save.
Your settings are saved.
Change the Video Resolution
The default video resolution is 720P. You can change this setting to a higher or
lower resolution. Decreasing the resolution of Arlo Q videos reduces the required
WiFi bandwidth.
¾To change the video resolution:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. If you are using the Arlo App on a mobile device, tap Video Settings.
The Video Settings page displays.
5. Tap or click Video Resolution.
The Video Resolution page displays.
6. Tap or click a setting.
Settings
54
7. Tap or click Done.
If you are using a mobile device, your settings are saved.
8. If you are using a computer, click Save.
Your settings are saved.
Turn Night Vision On and O
When night vision is enabled, the camera automatically turns on infrared (IR) LEDs
to record in low light conditions. We recommend that you turn o night vision if the
Arlo Q camera is facing reflective surfaces, such as windows.
¾To turn night vision on and o:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. If you are using the Arlo App on a mobile device, tap Video Settings.
The Video Settings page displays.
5. Tap or click Night Vision.
Your settings are saved.
Audio Settings
Turn the Microphone O and On
¾To turn the microphone o and on:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
Settings
55
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. If you are using the Arlo App on a mobile device, tap Audio Settings.
The Audio Settings page displays.
5. Tap or click Microphone.
Your settings are saved.
Change the Speaker Settings
You can turn the speaker o and on and you can control the volume on your
camera settings.
¾To change the speaker setting:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. If you are using the Arlo App on a mobile device, tap Audio Settings.
The Audio Settings page displays.
5. To turn the speaker o and on, tap or click Speaker.
6. To change the speaker volume, move the Speaker Volume slider.
Your settings are saved.
Settings
56
Change the WiFi Network
¾To change the WiFi network that Arlo connects to:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. Tap or click SSID.
The Connect Network page displays.
5. Enter the WiFi network name and password.
6. Tap or click Continue.
7. Follow the prompts to connect your Arlo Q camera to the WiFi network.
If you are using a mobile device, your settings are saved.
8. If you are using a computer, click Save.
Your settings are saved.
View Device Information
¾To view device information:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
Settings
57
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. Scroll down to the Version heading and view the firmware version, hardware
version, and the serial number.
Restart the Camera
¾To restart the camera:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. Scroll down and tap or click Restart.
The camera restarts.
Remove a Camera From Your Account
¾To remove a camera from your account:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
Settings
58
3. Tap or click the camera.
The camera settings display.
4. Scroll down and tap or click Remove Device.
The camera is removed from your account and its settings are deleted.
59
7. Manage Your Subscription Plan
Every Arlo Q camera includes free Basic service that oers basic features and
functionality. When activating your camera, you select your service plan.
Subscription Plans
Upgrading to a paid service level gives you the ability to increase the uses of your
camera to suit your specific needs. Depending on your service level, you can add
cameras or cloud storage and enable Arlo Smart features. For information about
service plans, visit http://bit.ly/1AQGR9k.
Upgrade to a Paid Subscription Plan
¾To upgrade to a paid subscription plan:
1. On your mobile device or computer, launch a browser and enter
https://my.arlo.com/#/login.
The Devices page displays.
2. Tap or click Settings.
The Settings page displays.
3. Under Account, tap or click Subscription.
The Subscription page displays.
4. Tap or click Upgrade Now.
The Subscription Plan page displays retail and business options.
5. Tap or click SELECT under the plan.
6. Follow the onscreen instructions to change your subscription.
After your payment is processed, your service level information is updated on
the Subscription page.
60
8. Arlo Connect
Arlo Connect is a simple way to integrate Arlo devices into other smart home
platforms using standard and secure cloud integration.
Use Arlo With IFTTT
You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service
that connects smart home devices and applications.
To add Arlo to your IFTTT app, visit ifttt.com/arlo.
To learn more about Arlo and IFTTT, visit arlo.com/community.
Use Arlo Cameras With SmartThings
You can integrate your Arlo cameras into the SmartThings app, so all your
smart devices work together. For example, if your Arlo camera detects motion,
SmartThings can tell your Aeon Labs Siren to trigger your alarm. For more
information, see Chapter 9. Use SmartThings With Arlo Cameras on page 61.
Use Arlo With Stringify
Stringify is an iOS app that transforms the way you connect your life by bringing
your physical and digital things together. Integrating your Arlo cameras into the
Stringify app allows them to connect and interact with more than 600 smart home
products and digital services. Stringify connects your smart products and services
using flows that you can download, modify, or create using the Stringify app on
your iOS device.
Motion, audio, or low battery notifications from Arlo cameras can be triggers for
Stringify flows, or Stringify flows can instruct Arlo cameras to arm, disarm, and
record video clips.
Add Arlo Cameras to the Stringify App
Stringify is compatible with Arlo Wire-Free, Arlo Pro Wire-Free, Arlo Q, and Arlo Q
Plus cameras. Your camera must be in Armed mode or in a custom mode to detect
motion or audio and report it to Stringify.
You can also create custom modes to detect motion or audio or both, but not
record a video clip. This can be useful for advanced flows when you want to
use the Arlo camera as a detection device, but not capture video unless other
conditions in the flow are met. For more information about creating custom modes,
see Add a Mode on page 46.
61
Arlo Connect
In advanced Stringify flows, you can use the same Arlo camera twice in the same
flow. For example, if your Arlo front door camera detects motion, it’s after 5 p.m.,
and you’re away from home, you can tell Stringify to trigger a 20-second recording
from your Arlo front door camera and a 40-second recording from your Arlo
driveway camera.
¾To add Arlo cameras to the Stringify app and use them in a flow:
1. Install the Arlo app, create an account, and complete the setup process.
2. Download the Stringify app from the App Store.
3. To create a free Stringify account, from the main screen of the Stringify app,
select Things and tap New at the top right of the screen.
4. Scroll down to Arlo Cameras and tap the Arlo icon.
5. Tap Connect and log in with your Arlo user name and password.
6. Accept the terms and conditions.
A list of discovered cameras displays. Your Arlo cameras are now connected to
your Stringify account.
7. Tap Done to return to the previous menu.
8. From the main screen, tap Flows > Create.
9. Tap the + button to add devices, including Arlo cameras, to your flow.
10. Drag from one icon to another to connect your Things.
11. Tap each item in your flow to set its trigger or action.
12. Give your flow a name and tap Enable Flow when finished.
Visit stringify.com for more information about how to create flows and for premade
example flows that include Arlo cameras.
62
9. Use SmartThings With Arlo Cameras
With Samsung SmartThings, you can integrate your Arlo cameras into the SmartThings
app, so all your smart devices can work together. For example, if your Arlo camera
detects motion, SmartThings tells your Aeon Labs Siren to trigger your alarm.
After you integrate your Arlo Wire-Free Cameras into the SmartThings app, you must
use the SmartThings app to configure your modes and rules. If you try to edit your
modes and rules in the Arlo app, you will disarm the SmartThings mode. You can
continue to use the Arlo app to view the library.
Note: Aer syncing your Arlo cameras with the SmartThings app, a SmartThings mode
displays in your Arlo app. Your Arlo system must remain in the SmartThings mode for your
system to work correctly with the SmartThings app. All mode configuration must be done
in the SmartThings app. If you choose to no longer use the SmartThings app, delete the
SmartThings mode in your Arlo app, and delete the Arlo cameras from the things menu in
the SmartThings mobile app.
Prepare Arlo to Work With SmartThings
Use Arlo Camera Names That Are Easy to Recognize
Before integrating your cameras with the SmartThings app, make sure that the names
of your cameras are easy to understand. If you choose not to rename your cameras,
the camera’s serial number becomes the camera’s name in the SmartThings app.
For information about how to change the camera names, see Name Your Camera on
page 30
Arlo camera feed
integrated into the
SmartThings app
63
Disarm Your Cameras
When you integrate your Arlo Wire-Free cameras with SmartThings, a new SmartThings
mode is created in the Arlo app. Because SmartThings manages your Arlo cameras, they
must be in Disarmed mode before you can begin the integration setup. You cannot use
Schedule mode or Geofencing mode at the same time as SmartThings mode. You must
also disable any IFTTT recipes that change the Arlo system mode.
¾To disarm your cameras:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click Mode.
A list of cameras displays.
3. Tap or click the camera.
The Mode page displays.
4. Tap Disarmed.
5. Exit the Arlo app.
Integrate Your Arlo Cameras With the SmartThings
App
To integrate your Arlo cameras into the SmartThings app:
1. Make sure that your cameras are disarmed in the Arlo app.
See Disarm Your Cameras on page 63.
2. Launch the SmartThings mobile app.
3. If you do not own a SmartThings account, visit https://support.smartthings.com/
hc/en-us/articles/205380634-Setting-up-an-account-the-Hub-and-Things to
create an account.
4. Log in to your SmartThings app.
5. Tap Marketplace > Cameras > Arlo.
64
6. Tap Connect Now.
7. Tap Connect to Arlo.
8. Enter your Arlo login credentials
9. On the bottom of the page, accept the Privacy Policy.
10. Tap Done at the upper-right corner.
11. Tap Connect to Arlo Cameras and select the cameras that you want to sync
with the SmartThings app.
12. Tap Done > Next > Done.
13. Tap My Home > Things.
14. To change your camera’s settings, tap the settings icon.
Note: Repeat this step for each camera that you synced with your SmartThings app.
Your Arlo Wire-Free Cameras are in the SmartThings mode in your Arlo app.
Adjust the Motion Sensitivity Level
When you integrate Arlo into the SmartThings app, the motion sensitivity for each
camera is set to a default of 80. If your camera works more eectively at a dierent
setting, you can use the Arlo app to change it.
¾To adjust the motion sensitivity level:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
65
The Devices page displays.
2. Tap or click Mode.
A list of cameras displays.
3. Tap or click the camera.
The Mode page displays.
4. If you are not sure what motion sensitivity level you have been using, tap or
click Edit next to Armed mode.
The Edit Rule page displays.
5. Tap or click Edit next to the rule that you want to edit.
6. Under If the following, tap or click Edit next to Motion is detected.
The Motion detection settings page displays.
7. Note the motion sensitivity setting, but do not select Armed mode.
8. Return to the Mode page.
9. Tap or click Edit next to SmartThings mode.
The Edit Rule page displays.
10. Tap or click Edit next to the rule that you want to edit.
11. Under If the following, tap or click Edit next to Motion is detected.
The Motion detection settings page displays.
12. Set the motion sensitivity level to match the setting that you viewed in Step 7.
Adjust Push Notifications
When you integrate Arlo with SmartThings, the Arlo app sends push notifications to
the SmartThings app. Then the SmartThings app sends you notifications about Arlo
and your other smart things. If you still receive push notifications from Arlo, on your
smartphone, use your smartphone settings to turn o the Arlo notifications. Email
notifications are not needed.
66
10. Continuous Video Recording
Continuous video recording, or CVR, is an optional feature available on Arlo Q
cameras. CVR records all the action 24/7 so that you can rewind any camera to any
minute of any day and catch anything that you missed. CVR captures everything in
the background, and you can access any time by tapping or clicking the Timeline
icon above the camera feed.
Arlo Q records CVR in addition to recordings that the camera records because
of rules. This feature is available when you purchase an optional CVR plan. For
information about how to sign up for a CVR plan, see Start or Stop a Continuos
Video Recording Plan on page 57.
View the Timeline
¾To view the timeline:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click the Timeline icon above the camera feed.
Green lines indicate motion recordings and blue lines indicate sound recordings.
3. To return to the Devices page, tap or click the Back button.
Continuous Video Recording
67
Navigate Through the Timeline
¾To navigate through the timeline:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click the Timeline icon above the camera feed.
The Timeline page displays.
3. Click and hold or tap and hold the timeline.
4. On a smartphone or mobile device, drag the timeline.
• To go back in time, drag the timeline to the right (either 14 or 30 days back,
depending on your CVR plan).
• To move toward more recent reordings, drag the timeline to the left.
5. If you are using a browser, click to navigate to a specific time or click and drag
to scroll through the timeline.
6. To return to the live feed, tap or click the Live button at the bottom.
Continuous Video Recording
68
View the Timeline Calendar
As the camera records CVR content, it notes when motion or sound was
detected during the continuous recording. For these indicators to display in
the timeline, a mode configured with motion or sound triggers must be armed.
For information about modes, see Select a Mode on page 35.
¾To view the timeline calendar:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click the Timeline icon above the camera feed.
3. Tap or click the Calendar icon.
The calendar displays small green dots to indicate dates with CVR recordings. A
large green dot indicates the current date.
4. To see a more detailed view of the timeline, do one of the following:
• On a smartphone or mobile device, pinch and zoom. To go to landscape mode,
rotate your device or tap the Enlarge icon.
• If you are using a browser on a computer, click 24 hr, 1 hr, or 5 min to
change your timeline detail.
5. To hide the timeline, tap the TIMELINE button.
6. To display the timeline, tap the TIMELINE button again.
Calendar icon
69
11. Troubleshooting
Manage Bandwidth for Streaming
The bandwidth used by Arlo Q cameras depends on the resolution setting for the
camera. Maximum bandwidth usage when streaming is as follows:
• 1080P. 1500 kbps
• 720P. 700 kbps
• 480P. 300 kbps
• 360P. 200 kbps
• 240P. 100 kbps
If a camera detects low bandwidth, the Arlo system automatically reduces the
setting of the video stream to accommodate the lower bandwidth.
The bandwidth values are for each individual camera. To learn how much bandwidth
your Arlo system uses, multiply the number of cameras that are streaming video at
the same time by the bandwidth for the video quality setting.
For information about setting the resolution for your Arlo Q camera, see Change
the Video Resolution on page 53.
Can’t See Video Streams in a Browser
The Arlo web client uses the Adobe Flash plug-in to display your camera streams
in a browser. Make sure that your browser is not blocking the plug-in and that you
are using the latest version of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To ensure that
Arlo can stay connected, you must keep the ports 443 and 80 open on your router.
Not Receiving Push Notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notification when you log in. If
you used the logout option instead of simply exiting the app, you must log back in
to the app. You receive Arlo alerts even if your device is sleeping.
If you did all of the following and are still not getting Arlo Q alerts, contact Arlo
Technologies support.
70
Troubleshooting
Check the Rules Settings for Armed Modes
Check the rules in your modes. Make sure that Push Notification is enabled in the
Armed mode or in a custom mode if you created one.
¾To check push notification when you use an Armed mode:
1. Tap the Arlo icon on your mobile device.
If you are using a computer, enter https://my.arlo.com/#/login in the address bar
of a browser.
The Devices page displays.
2. Tap or click the Mode button.
A list of cameras displays.
3. Select the Arlo Q camera.
A list of modes displays.
4. Tap or click the Edit icon next to Armed.
The Edit Rule page displays.
5. Under Alert, make sure that the Push Notification check box is selected.
6. Save your changes.
Check the Arlo App Settings on an iOS Device
Make sure that you allow the Arlo app to receive push notifications. The Arlo app
push notifications can be disabled on iOS and Android devices.
¾To allow Arlo push notifications on iOS devices:
1. Tap the Settings icon for your iOs device.
2. Tap Notifications > Arlo.
The Arlo notification settings display.
3. Make sure that Allow Notification is selected.
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Troubleshooting
Check the Arlo App Settings on an Android Device
¾To allow Arlo push notifications on Android devices:
1. Tap the Settings icon for your Android device.
2. Tap Application Manager > Arlo.
The Arlo notification settings display.
3. Make sure that the Show Notifications setting is enabled.
If You Said No to Push Notifications at Installation
When you install the Arlo app for the first time, to receive alerts, you must
select Allow when asked if you want Arlo to send you push notifications. For
iOS apps, after you respond to this alert, it is not presented again unless the
device is restored or the app is uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then
reinstall it, and allow notifications. If you do not want to wait a day before you
reinstall the app, you can use the system clock on your device to simulate a day.
Set the system clock forward a day or more, turn your device o, and then turn
the device back on. After you reinstall the app, return the system clock to the
correct setting.