Table of Contents
- Contents
- 1. Introduction and Hardware Overview
- 2. Get Started
- 3. Manage the Mobile Broadband Connection
- 4. Secure Your Network
- Change the Modem Password
- Manage Port Forwarding for Incoming Traffic
- Manage Port Filtering for Outgoing Traffic
- Block Specific Services and Applications From Accessing the Internet and Allow All Other Services and Applications
- Allow Specific Services and Applications to Access the Internet and Block All Other Services and Applications
- View Services and Applications on the Blacklist and Remove a Service or Application From the List
- View Services and Applications on the Whitelist and Remove a Service or Application From the List
- Disable Port Filtering
- Manage SIM Card Security
- 5. Manage the Modem and Monitor Usage and the Network
- Upgrade the Firmware of the Modem
- Back Up and Restore the Modem Settings
- Return the Modem to Its Factory Default Settings
- View Monthly Data Usage
- Set a Plan Limit for the Data Counter
- Change the Billing Cycle Counter or Reset the Data Counter
- View Service Provider, Type of Service, and Signal Strength
- View Account Details and Other Details About Your Modem
- View Information About the Mobile Broadband Connection
- Set Up SMS Alert Messages
- Set the Data Limit for SMS Alert Messages
- View Alerts
- Turn Off the LEDs
- 6. Frequently Asked Questions
- What do I do when I can’t connect a device to the modem?
- What do I do when I can’t access the Internet?
- What do I do when the No Signal icon displays?
- Why is the download or upload speed slow?
- Can I connect multiple LAN devices to the modem?
- How do I access the modem’s web pages?
- What do I do if I forget my admin login password?
- How do I disconnect from the mobile broadband network?
- How do I find my computer’s IP address?
- How do I find a device’s MAC address?
- How do I find my mobile phone number?
- Where can I find more information?
- 7. Alerts and Troubleshooting
- A. Default Settings and Specifications
- B. Wall-Mount the Modem
NETGEAR NETGEAR User Manual
Displayed below is the user manual for NETGEAR by NETGEAR which is a product in the Modems category. This manual has pages.
Related Manuals
User Manual
NETGEAR 4G LTE Modem
LM1200
NETGEAR, Inc.
350 E. Plumeria DriveApril 2021
San Jose, CA 95134, USA202-12163-01
Support and Community
Visit www.netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Regulatory and Legal
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français
canadien à https://www.netgear.com/support/download/.
(If this product is sold in Canada, you can access this document in Canadian French at
https://www.netgear.com/support/download/.)
For regulatory compliance information including the EU Declaration of Conformity, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy/.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the
device to your place of purchase within your return period.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
2
NETGEAR 4G LTE Modem LM1200
Contents
Chapter 1 Introduction and Hardware Overview
Introduction...........................................................................................7
Supported Mobile Broadband Bands................................................7
Package Contents.................................................................................8
Install the Nano SIM Card....................................................................8
Power on Your Modem........................................................................9
Top Panel With Status LEDs.................................................................9
Back Panel Connectors, Buttons, and Ports....................................11
Position the Modem...........................................................................12
Optional External Antenna................................................................13
Chapter 2 Get Started
Internet Connection Over Mobile Broadband...............................15
Connect a Computer, Router, or WiFi Router to the Modem.......15
Connect a Computer to the LAN Port of the Modem...............16
Connect a Router or WiFi Router to the LAN Port of the
Modem............................................................................................16
Access the Modem’s Web Pages for the First Time.......................16
Change the Language.......................................................................18
Chapter 3 Manage the Mobile Broadband Connection
Manage Mobile Broadband Auto Connect Options.....................20
Manually Connect to or Disconnect From the Mobile Broadband
Network................................................................................................21
Manage APN Profiles for Mobile Broadband Connections..........22
View APN Profiles or Add a Custom APN Profile.......................22
Select an APN Profile.....................................................................24
Change an APN Profile..................................................................25
Remove an APN Profile.................................................................26
Chapter 4 Secure Your Network
Change the Modem Password.........................................................29
Manage Port Forwarding for Incoming Traffic................................29
Enable Port Forwarding and Add a Service or Application.....30
Remove a Service or Application for Port Forwarding..............31
Disable Port Forwarding...............................................................32
3
Manage Port Filtering for Outgoing Traffic.....................................33
Block Specific Services and Applications From Accessing the
Internet and Allow All Other Services and Applications...........33
Allow Specific Services and Applications to Access the Internet
and Block All Other Services and Applications..........................35
View Services and Applications on the Blacklist and Remove a
Service or Application From the List...........................................36
View Services and Applications on the Whitelist and Remove a
Service or Application From the List...........................................38
Disable Port Filtering.....................................................................39
Manage SIM Card Security................................................................40
Enable SIM Card Security..............................................................40
Enter the SIM PIN to Enable the Modem to Connect to the
Internet............................................................................................42
Personalize the SIM PIN.................................................................43
Disable SIM Card Security............................................................44
Unblock the SIM Card With a PUK...............................................46
Chapter 5 Manage the Modem and Monitor Usage and the
Network
Upgrade the Firmware of the Modem.............................................49
Back Up and Restore the Modem Settings.....................................50
Back Up the Settings......................................................................50
Restore the Settings.......................................................................51
Return the Modem to Its Factory Default Settings.........................52
Use the Reset Button.....................................................................52
Use the Modem’s Web Pages to Reset the Modem to Factory
Defaults...........................................................................................53
View Monthly Data Usage.................................................................53
Set a Plan Limit for the Data Counter...............................................54
Change the Billing Cycle Counter or Reset the Data Counter.....55
View Service Provider, Type of Service, and Signal Strength.......56
View Account Details and Other Details About Your Modem......58
View Information About the Mobile Broadband Connection.......59
Set Up SMS Alert Messages..............................................................60
Set the Data Limit for SMS Alert Messages.....................................62
View Alerts...........................................................................................63
Turn Off the LEDs...............................................................................64
Chapter 6 Frequently Asked Questions
What do I do when I can’t connect a device to the modem?........67
What do I do when I can’t access the Internet?..............................67
What do I do when the No Signal icon displays?...........................67
Why is the download or upload speed slow?.................................68
4
NETGEAR 4G LTE Modem LM1200
Can I connect multiple LAN devices to the modem?....................68
How do I access the modem’s web pages?....................................68
What do I do if I forget my admin login password?.......................68
How do I disconnect from the mobile broadband network?........69
How do I find my computer’s IP address?.......................................69
How do I find a device’s MAC address?..........................................71
How do I find my mobile phone number?......................................73
Where can I find more information?................................................73
Chapter 7 Alerts and Troubleshooting
Alert Messages....................................................................................75
Quick Tips for Troubleshooting........................................................75
Verify Normal Behavior With the LEDs............................................76
Troubleshoot With the LEDs.............................................................77
Power LED Is Off............................................................................77
LAN LED Is Off................................................................................78
You Cannot Log In to the Modem....................................................78
Troubleshoot the Mobile Broadband Internet Connection..........79
Obtain an Internet IP Address From Your Service Provider.....79
Troubleshoot Internet Browsing..................................................80
Changes Not Saved on the Modem’s Web Pages.........................80
TCP/IP Network Not Responding.....................................................81
Test the LAN Path to Your Modem..............................................81
Test the Path From Your Computer to a Remote Device.........81
Appendix A Default Settings and Specifications
Factory Default Settings.....................................................................84
Technical and Environmental Specifications..................................85
Appendix B Wall-Mount the Modem
Position Your Modem........................................................................87
Mount Your Modem...........................................................................88
5
NETGEAR 4G LTE Modem LM1200
1
Introduction and Hardware
Overview
This manual is for the following NETGEAR®4G LTE Modem LM1200 models:
•LM1200-100NAS
•LM1200-200NAS
•LM1200-111NAS
All models provide band support for the North America region.
This chapter provides an introduction and hardware overview of the NETGEAR 4G LTE
Modem LM1200 models and contains the following sections:
• Introduction
• Supported Mobile Broadband Bands
• Package Contents
• Install the Nano SIM Card
• Power on Your Modem
• Top Panel With Status LEDs
• Back Panel Connectors, Buttons, and Ports
• Position the Modem
• Optional External Antenna
Note: For more information about the topics that are covered in this manual, visit the
support website at netgear.com/support.
Note: Firmware updates with new features and bug fixes are made available from time
to time at downloadcenter.netgear.com or over the air. If the features or behavior of
your product does not match what is described in this guide, you might need to update
your firmware.
6
Introduction
The NETGEAR 4G LTE Modem LM1200, in this manual referred to as the modem, can
provide broadband data services to areas where wired Internet is not readily available
or is difficult, costly, or time-consuming to install. The modem uses existing 4G LTE
mobile networks with automatic fallback to 3G mobile networks to provide broadband
data services.
If you connect a WiFi router to the modem’s Gigabit Ethernet port, the mobile network
connection can provide high-speed Internet access for multiple users and devices in
homes and offices.
Alternatively, you can connect the modem to an existing DSL, cable, or fiber optics
gateway so that the modem can provide a backup Internet connection for your home
or office to achieve continuous connectivity.
Professional installation and configuration are not required. If a SIM card is installed
and activated, by default, the modem automatically searches for and connects to your
network provider’s mobile broadband network.
For information about installing the modem, see the quick start guide that came with
the device, and which you can download from downloadcenter.netgear.com.
In the unlikely situation that the modem does not automatically connect to your network
provider’s mobile broadband network, you might need to add an access profile name
(APN) profile. For information about adding an APN profile, see View APN Profiles or
Add a Custom APN Profile on page 22.
Supported Mobile Broadband Bands
The following table describes the mobile broadband bands that are supported for the
modem.
Table 1. Mobile broadband bands
2G GSM3G UMTSLTE Category 4Model
Not supportedBands 2, 4 and 5Bands 2, 4, 5, 12, 13, 14, 66,
and 71
LM1200-100NAS
Not supportedBands 2, 4 and 5Bands 2, 4, 5, 12, 13, 14, 66,
and 71
LM1200-200NAS
Not supportedBands 2, 4 and 5Bands 2, 4, 5, 12, 13, 14, 66,
and 71
LM1200-111NAS
User Manual7Introduction and Hardware
Overview
NETGEAR 4G LTE Modem LM1200
Package Contents
Your package contains the modem, an Ethernet cable, a USB cable, and a power adapter.
Figure 1. Package contents
Install the Nano SIM Card
You must obtain a nano SIM card and install it. To obtain a nano SIM card, contact your
mobile service provider.
To install the nano SIM card in the modem:
1. Ensure that power to the modem is off.
2. Place the modem horizontally with the bottom panel facing you.
Figure 2. Installing the nano SIM card
3. Gently insert the nano SIM card into the SIM card slot.
User Manual8Introduction and Hardware
Overview
NETGEAR 4G LTE Modem LM1200
Power on Your Modem
To power on the modem:
1. Connect the USB cable to the Power port on the modem and to the provided power
adapter. Connect your modem
2. Plug the power adapter into an indoor power outlet
Note: We recommend connecting the USB cable only to the power adapter that
came in the package. Connecting the USB cable to a USB port on a computer might
not work correctly.
The Power LED lights solid amber and then lights solid green.
The modem searches for the mobile broadband network for the nano SIM, which
might take several minutes.
3. Check the Signal Strength LED .
•Green: The LTE connection is good
•Amber: The LTE connection is weak. Try a different location, such as near a
window.
•Red: The nano SIM isn’t inserted correctly, or the modem can’t automatically
connect to the LTE network (see Add and activate a custom APN profile).
Top Panel With Status LEDs
The modem displays status LED icons on the top panel.
The following table describes the LED icons from left to right.
User Manual9Introduction and Hardware
Overview
NETGEAR 4G LTE Modem LM1200
Table 2. LED descriptions (normal behavior)
DescriptionIcon or LED BarsDesignation
Solid amber. The modem is starting up.
Solid green. The modem is receiving power and is connected to the mobile
broadband network and the Internet.
Blinking amber. Device error. For more information, see Troubleshoot With
the LEDs on page 77.
Off. The modem is not receiving power.
Power
Solid amber. A device is connecting to the port.
Green. A device is connected to this port.
Ethernet LAN
Solid amber. A device is connected to this port.
Solid green. Full data connectivity.
Ethernet
WAN
Green. The LTE connection is good. Blinking indicates data traffic.
Amber. The LTE connection is good, but the signal is weaker. Blinking indicates
data traffic.
Red. The modem can't connect to the LTE network.
Signal
Strength
User Manual10Introduction and Hardware
Overview
NETGEAR 4G LTE Modem LM1200
Back Panel Connectors, Buttons, and Ports
The following figure shows the ports, connectors, and buttons on the back panel of the
modem.
External antenna (TS9) ports
Nano SIM
card slot
Power
(USB Type-C port)
Reset
button
Gigabit
Ethernet ports
Figure 3. Back Panel
From left to right, the back panel of the modem provides the following components:
•Connector for an external antenna. One switched TS-9 port connector for an
optional external antenna (the external antenna requires two inputs).
•Nano SIM card slot. Slot for insertion of the nano SIM card.
•LAN port. RJ-45 Gigabit Ethernet port that can connect to a router, WiFi router,
Ethernet switch or hub, or single computer.
•WAN port. RJ-45 Gigabit Ethernet port that can connect to home cable, or DSL
broadband modems and use mobile broadband as a reliable backup connection.
Note: The WAN port will be supported in a future firmware upgrade.
Power connector (USB Type-C port). USB connector to connect the AC power
supply that is included in the package.
•Reset button. A recessed Reset button to return the modem to factory default
settings.
•Connector for an external antenna. Another switched TS-9 connector for an optional
external antenna (the external antenna requires two inputs).
User Manual11Introduction and Hardware
Overview
NETGEAR 4G LTE Modem LM1200
Position the Modem
Use the Signal Strength LED on the top panel to position the modem for best
signal strength in relation to the mobile broadband network. Also for best results, place
your modem according to the following guidelines:
•Place your modem close to a window but avoiding direct sunlight. A window location
gives the best conditions for receiving a strong 4G LTE signal.
•Make sure that the modem is within reach of an AC power outlet and near Ethernet
cables for wired computers.
•Place the modem away from electrical devices such as the following:
-Ceiling fans
- Home security systems
- Microwaves
- Computers
-Base of a cordless phone
- 2.4 GHz cordless phone
- 5 GHz cordless phone
•Place the modem away from large metal surfaces, large glass surfaces, insulated
walls, and items such as the following:
- Solid metal doors
- Aluminum studs
- Fish tanks
- Mirrors
-Brick walls or surfaces
-Concrete walls or surfaces
For information about wall-mounting the modem, see Wall-Mount the Modem on page
86.
User Manual12Introduction and Hardware
Overview
NETGEAR 4G LTE Modem LM1200
Optional External Antenna
You can purchase an external multiple input, multiple output (MIMO) antenna for the
modem to extend the mobile broadband signal range indoors or in fringe network
areas.
The external antenna plugs into the two antenna connectors on the modem to boost
speeds and extend coverage in buildings or vehicles, or in remote sites where network
coverage is sparse. You could, for example, attach the external antenna on a window
with a suction cup.
User Manual13Introduction and Hardware
Overview
NETGEAR 4G LTE Modem LM1200
2
Get Started
This chapter describes how to connect to the modem. To get started, you do not need
to configure the mobile broadband connection.
The chapter contains the following sections:
• Internet Connection Over Mobile Broadband
• Connect a Computer, Router, or WiFi Router to the Modem
• Access the Modem’s Web Pages for the First Time
• Change the Language
14
Internet Connection Over Mobile Broadband
By default, when the modem powers up with a SIM card installed, it automatically
searches for and connects to your network provider’s mobile broadband network. This
process might take several minutes. The SIM card that is installed determines the mobile
broadband network to which the modem connects.
Note: Even though the modem might connect to the mobile broadband network of
the same service provider each time that you start the modem, the type of mobile
broadband service (LTE or 3G) to which the modem connects might differ.
If the modem does not automatically connect to the mobile broadband network after
10 minutes, the Power LED remains solid amber, and you might need to contact your
mobile service provider to get the access point name (APN) profile information and add
(see View APN Profiles or Add a Custom APN Profile on page 22) and activate (see
Select an APN Profile on page 24) a custom APN profile in the modem. If your mobile
service provider informs you that your APN profile is correct but the modem still does
not connect to the mobile broadband network, see Troubleshoot the Mobile Broadband
Internet Connection on page 79.
If you do not want the modem to connect automatically to the mobile broadband
network, change the default autoconnect option (see Manage Mobile Broadband Auto
Connect Options on page 20).
For information about your mobile service provider and the broadband connection,
see View Service Provider, Type of Service, and Signal Strength on page 56 and View
Information About the Mobile Broadband Connection on page 59.
Connect a Computer, Router, or WiFi Router
to the Modem
By default, the modem functions in Bridge mode with the IP pass-through (IPPT) enabled.
Only a single device can be connected to the Internet through the modem. (The single
device that is connected to the modem is the router, WiFi router, or computer but
depending on the capabilities of the router or WiFi router, you can connect multiple
devices to the router or WiFi router.)
User Manual15Get Started
NETGEAR 4G LTE Modem LM1200
Connect a Computer to the LAN Port of the Modem
You can add a single computer to the Ethernet local area network (LAN) of the modem.
To connect a computer to the Ethernet LAN of the modem:
1. Attach one end of the Ethernet cable that came in the product package to an Ethernet
port on your computer.
2. Attach the other end of the cable to the Gigabit Ethernet LAN port on the back panel
of the modem.
Connect a Router or WiFi Router to the LAN Port of the
Modem
You can add a router or WiFi router to the Ethernet local area network (LAN) of the
modem.
To connect a router or WiFi router to the Ethernet LAN of the modem:
1. Attach one end of the Ethernet cable that came in the product package to an Ethernet
port on your router or WiFi router.
2. Attach the other end of the cable to the Gigabit Ethernet LAN port on the back panel
of the modem.
Access the Modem’s Web Pages for the First
Time
The modem comes configured and ready to use. You can use the modem’s web pages
to monitor data usage and change basic settings.
You can log in to the modem’s web pages over an Ethernet cable (see Connect a
Computer, Router, or WiFi Router to the Modem on page 15).
The modem’s web pages run on any device with a web browser such as Google Chrome,
Mozilla Firefox, and Microsoft Internet Explorer.
To access the modem’s web pages:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
User Manual16Get Started
NETGEAR 4G LTE Modem LM1200
3. To access the full Dashboard page and other pages, do the following:
a. In the Sign In field, enter the modem’s admin password.
See the modem label for the default password.
Note: While the password that you enter is unique to your modem and is secure,
we recommend that you change it to a password that you want to use. For more
information, see Change the Modem Password on page 29.
b. Click the Sign In button.
The full Dashboard page displays. You are now ready to monitor the modem
and manage the settings.
4. To change the language, from the language menu in the upper right of the page,
select a language.
The language adjusts.
If you cannot log in to the modem or your browser does not display the Dashboard
page, check the following:
•Make sure that the computer, router, or WiFi router is connected to the LAN Gigabit
Ethernet port of the modem.
User Manual17Get Started
NETGEAR 4G LTE Modem LM1200
•Make sure that your browser does not cache the previous page by closing and
reopening the browser.
•If your computer is set to a static or fixed IP address (this type of setting is uncommon),
change the setting to obtain an IP address automatically from the modem.
For more troubleshooting information, see You Cannot Log In to the Modem on
page 78.
Change the Language
You can change the language of the modem’s web pages.
To change the language:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings.
The page displays the general settings.
6. In the Language section, from the Default Language menu, select a language.
The Submit button displays after you select the language.
7. Click the Submit button.
Your settings are saved and the language changes.
User Manual18Get Started
NETGEAR 4G LTE Modem LM1200
3
Manage the Mobile Broadband
Connection
This chapter describes how to manage the mobile broadband connection of the modem.
The chapter contains the following sections:
• Manage Mobile Broadband Auto Connect Options
• Manually Connect to or Disconnect From the Mobile Broadband Network
• Manage APN Profiles for Mobile Broadband Connections
19
Manage Mobile Broadband Auto Connect
Options
By default, the modem automatically connects to your service provider’s mobile
broadband network, except when roaming.
To change the Auto Connect options for the mobile broadband network:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Mobile > Preferences.
6. Select an Auto Connect option:
•Never (connect manually each use). The modem does not attempt to
automatically connect to the mobile broadband network when powered on.
For information about how to connect to the network manually, see Manually
Connect to or Disconnect From the Mobile Broadband Network on page 21.
•Always except when roaming. The modem automatically attempts to connect
only to your network provider’s mobile broadband network when powered on.
When roaming, the modem does not attempt to automatically connect. This is
the default setting.
•Always. The modem automatically attempts to connect to the mobile broadband
network when powered on.
User Manual20Manage the Mobile Broadband
Connection
NETGEAR 4G LTE Modem LM1200
Note: You might incur roaming charges if you are outside your network provider’s
coverage area.
7. Click the Submit button.
Your settings are saved.
Manually Connect to or Disconnect From
the Mobile Broadband Network
If you do not want to let the modem autoconnect to the mobile broadband network,
you can disable the Auto Connect option (see Manage Mobile Broadband Auto Connect
Options on page 20) and manually connect the modem to the mobile broadband
network.
To manually connect the modem to or disconnect it from the mobile broadband
network:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Take one of the following actions:
•To connect the modem to the mobile broadband network, click the Connect
button and wait for the Dashboard page to display again.
The modem attempts to connect to the mobile broadband network.
User Manual21Manage the Mobile Broadband
Connection
NETGEAR 4G LTE Modem LM1200
•To disconnect the modem from the mobile broadband network, click the
Disconnect button, and wait for the Dashboard page to display again.
The modem disconnects from the mobile broadband network.
Manage APN Profiles for Mobile Broadband
Connections
The access point name (APN) is the name of the service provider’s server that provides
access to the mobile broadband network. When you access a mobile broadband
network, an APN profile is automatically downloaded from the service provider and
configured on your modem. If you connect to different mobile broadband networks,
the modem includes various APN profiles.
Although rarely required, you can create a custom APN profile manually, using
information that your mobile broadband service provider gave you, and select the
custom APN profile manually. The modem uses the selected APN profile to establish a
connection with the mobile broadband network of the service provider.
The following sections provide information about managing APN profiles:
•View APN Profiles or Add a Custom APN Profile on page 22
•Select an APN Profile on page 24
•Change an APN Profile on page 25
•Remove an APN Profile on page 26
View APN Profiles or Add a Custom APN Profile
To add a custom APN profile manually, use the information that your mobile broadband
service provider gave you.
User Manual22Manage the Mobile Broadband
Connection
NETGEAR 4G LTE Modem LM1200
To view APN profiles or add a custom APN profile for a service provider network:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Mobile > APN.
The APN page displays.
6. To see details about the active APN profile, click the Details button.
If you did not yet add a custom APN profile, the default profile is the active APN
profile.
7. To add a custom APN profile, click the Add button.
8. Enter the settings for the new APN profile as described in the following table.
User Manual23Manage the Mobile Broadband
Connection
NETGEAR 4G LTE Modem LM1200
DescriptionField
Enter the name or acronym of the mobile broadband service provider or any other information
that might help you to identify the APN profile.
Name
Enter the APN that provides access to the mobile broadband network. Use the information
that your mobile broadband service provider gave you.
APN
From the menu, select the authentication mode to access the mobile broadband network:
•None. The service provider does not require authentication. This setting is the default
setting.
•PAP. The service provider uses Password Authentication Protocol (PAP).
•CHAP. The service provider uses Challenge Handshake Authentication Protocol (CHAP).
•PAP or CHAP. The service provider uses either PAP or CHAP.
Authentication
If you select an authentication mode, enter the user name to access the mobile broadband
network.
Username
If you select an authentication mode, enter the password to access the mobile broadband
network.
Password
From the menu, select the packet data protocol (PDP):
•IPV4. The mobile broadband network uses IPv4 only.
•IPV4V6. The mobile broadband network uses either IPv4 or IPv6.
PDP
From the menu, select the PDP that is used for roaming:
•None. The modem does not use the specified PDP for roaming. This is the default setting.
•IPV4. The mobile broadband network uses IPv4 only for roaming.
•IPV4V6. The mobile broadband network uses either IPv6 or IPv6 for roaming.
PDP
Roaming
9. Click the Save button.
The new APN profile displays on the page but is not the active profile until you select
it as such (see Select an APN Profile on page 24).
Select an APN Profile
Although rarely required, you can select an APN profile manually. The modem uses the
selected APN profile to establish a connection with the mobile broadband network of
the service provider.
User Manual24Manage the Mobile Broadband
Connection
NETGEAR 4G LTE Modem LM1200
To select an APN profile as the active profile:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Mobile > APN.
The APN page displays the available APN profiles.
If you did not yet add a custom APN profile, the default profile is the active APN
profile and you cannot select another profile until you add a custom profile (see
View APN Profiles or Add a Custom APN Profile on page 22).
6. To see details about the active APN profile, click the Details button.
If you did not yet add a custom APN profile, the default profile is the active APN
profile.
7. Select the radio button next to the APN profile that must become the active profile.
The APN profile is selected. The modem uses the selected APN profile to establish
a connection with the mobile broadband network of the service provider.
Change an APN Profile
You can change an existing APN profile.
To change an APN profile:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
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4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Mobile > APN.
The APN page displays the available APN profiles.
6. Click the Details button for the APN profile.
The settings for the APN profile display, along with the Edit and Delete buttons.
7. Click the Edit button.
The fields and menus become accessible, and the Save and Cancel buttons display.
8. Change the settings as needed.
For more information about the APN profile settings, see View APN Profiles or Add
a Custom APN Profile on page 22.
9. Click the Save button.
Your settings are saved.
Remove an APN Profile
You can remove an APN profile for a service provider that you no longer use. You cannot
remove the active APN profile.
To remove an APN profile:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Mobile > APN.
The APN page displays the available APN profiles.
6. Click the Details button for the APN profile.
The settings for the APN profile display, along with the Edit and Delete buttons.
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7. Click the Delete button.
The APN profile is removed.
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Change the Modem Password
We recommend that you change the default password that you use to access the
modem’s web pages to a more secure password. See the modem label for the default
password.
To change the password for the modem’s web pages:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings.
The page displays the general settings.
6. In the Homepage section, in the Admin login field, enter a new password.
Enter a maximum of 31 characters.
The Submit button displays after you enter a password.
7. Click the Submit button.
Your settings are saved.
8. Write down your new password and store it in a safe place or use a password
management application to store your new password.
Note: If you forget your admin password, you must press the Reset button to perform
a factory reset and then use the password printed on the product label to log in.
Manage Port Forwarding for Incoming Traffic
Note: You can enable and manage port forwarding only when the modem functions
in Router mode.
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By default, the modem blocks inbound traffic from the Internet to your computers except
for replies to your outbound traffic. To allow remote computers on the Internet to access
a computer on your local network, you might need to create exceptions to this rule.
Port forwarding is an advanced feature that affects the behavior of the firewall in the
modem. By enabling port forwarding, you can make local computers or servers available
to the Internet for different services. Port forwarding is designed for FTP servers, HTTP
web servers, and other server-based applications and services. After you set up port
forwarding, requests from the Internet are forwarded to the specified server.
Before you start, determine which type of service or application you want to provide
and the local IP address of the computer that must provide the service.
The following sections provide information about managing port forwarding for incoming
traffic:
•Enable Port Forwarding and Add a Service or Application on page 30
•Remove a Service or Application for Port Forwarding on page 31
•Disable Port Forwarding on page 32
Enable Port Forwarding and Add a Service or Application
Before you add a service or application, first determine which port number and protocol
the service or application uses. You can usually find this information by contacting the
publisher of the service or application or searching the Internet.
WARNING: Enabling port forwarding creates a security risk. If you do not need port
forwarding, keep it disabled, which is the default setting.
To enable port forwarding and add a service or application for port forwarding:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Advanced > Port Forwarding.
The page displays the Port Forwarding radio buttons.
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6. Select the Enable radio button.
The Port Forwarding table displays.
7. Add a service or application for port forwarding:
a. In the Label field, enter a name for the service or application.
b. In the IP field, enter the IP address for the computer that provides the service or
runs the application.
c. In the Port field, enter the port number that is associated with the service or
application.
d. From the Protocol menu, select the protocol (TCP or UDP) that is associated
with the service or application.
e. Click the +button.
Your settings are saved and the service or application is added to the Port
Forwarding table.
8. To add another service or application for port forwarding, repeat Step 7.
9. Click the Submit button.
The modem resets to activate the new settings. Any devices that are connected to
the modem are disconnected when the modem resets.
Remove a Service or Application for Port Forwarding
You can remove a service or application that you no longer need for port forwarding.
To remove a a service or application for port forwarding:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
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The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Advanced > Port Forwarding.
The Port Forwarding table displays.
6. To the right of the service or application that you want to remove from the Port
Forwarding table, click the xbutton.
The service or application is removed from the Port Forwarding table.
Note: To remove a service or application from the Port Forwarding table, you do
not need to click the Submit button.
Disable Port Forwarding
You can disable port forwarding. If you do so, the entries in the Port Forwarding table
become hidden but are not removed. For information about removing entries, see
Remove a Service or Application for Port Forwarding on page 31.
To disable port forwarding:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Advanced > Port Forwarding.
The Port Forwarding table displays.
6. Select the Disable radio button.
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7. Click the Submit button.
The modem resets to activate the new settings. Any devices that are connected to
the modem are disconnected when the modem resets.
Manage Port Filtering for Outgoing Traffic
Note: You can enable and manage port filtering only when the modem functions in
Router mode.
As an added security measure, you can specify which services and applications (for
example, HTTP, FTP, an email server) can access or are blocked from the Internet.
Before you add a service or application, first determine which port number and protocol
the service or application uses. You can usually find this information by contacting the
publisher of the service or application or searching the Internet.
The following sections provide information about managing port filtering for outgoing
traffic:
•Block Specific Services and Applications From Accessing the Internet and Allow All
Other Services and Applications on page 33
•Allow Specific Services and Applications to Access the Internet and Block All Other
Services and Applications on page 35
•View Services and Applications on the Blacklist and Remove a Service or Application
From the List on page 36
•View Services and Applications on the Whitelist and Remove a Service or Application
From the List on page 38
•Disable Port Forwarding on page 32
Block Specific Services and Applications From Accessing
the Internet and Allow All Other Services and Applications
You can set up a blacklist of services and applications that are blocked from accessing
the Internet. All other services and applications are allowed to access the Internet.
Note: The blacklist and whitelist are mutually exclusive. You can enable either one or
the other.
IMPORTANT: For you to be able to set up a blacklist, the modem must be connected
to the Internet. If the modem is not connected to the Internet, the configuration fails.
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To set up a blacklist of applications and services:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Advanced > Port Filtering.
The Port Filtering page displays.
6. From the Port Filtering menu, select Black List.
If this is the first time that you set up the blacklist, the table is empty.
7. Add a service or application to the blacklist:
a. In the Label field, enter a name for the service or application.
b. In the Port field, enter the port number that is associated with the service or
application.
c. From the Protocol menu, select the protocol (TCP or UDP) that is associated
with the service or application.
d. Click the +button.
The device is added to the Black List table.
8. To add another service or application to the Black List table, repeat Step 7.
9. Click the Submit button.
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Your settings are saved. The modem resets to activate the new settings. Any WiFi
devices that are connected to the modem are disconnected when the modem resets.
Any services and applications that are in the blacklist are blocked from accessing
the Internet. Any services and applications that are not on the blacklist are allowed
to access the Internet.
Allow Specific Services and Applications to Access the
Internet and Block All Other Services and Applications
You can set up a whitelist of services and applications that are allowed to access the
Internet. All other services and applications are blocked from accessing the Internet.
Note: The blacklist and whitelist are mutually exclusive. You can enable either one or
the other.
IMPORTANT: For you to be able to set up a whitelist, the modem must be connected
to the Internet. If the modem is not connected to the Internet, the configuration fails.
To set up a whitelist of applications and services:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Advanced > Port Filtering.
The Port Filtering page displays.
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6. From the Port Filtering menu, select White List.
If this is the first time that you set up the whitelist, the table is empty.
7. Add a service or application to the whitelist:
a. In the Label field, enter a name for the service or application.
b. In the Port field, enter the port number that is associated with the service or
application.
c. From the Protocol menu, select the protocol (TCP or UDP) that is associated
with the service or application.
d. Click the +button.
The device is added to the White List table.
8. To add another service or application to the White List table, repeat Step 7.
9. Click the Submit button.
Your settings are saved. The modem resets to activate the new settings. Any WiFi
devices that are connected to the modem are disconnected when the modem resets.
Any services and applications that are on the whitelist are allowed to access the
Internet. Any services and applications that are not on the whitelist are blocked from
accessing the Internet.
View Services and Applications on the Blacklist and Remove
a Service or Application From the List
If you enabled the blacklist, you can view services and applications on the blacklist and
remove a service or application from the blacklist.
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To view services and applications on the blacklist or remove a service or application
from the blacklist:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Advanced > Port Filtering.
The Port Filtering page displays.
6. From the Port Filtering menu, select Black List.
7. To remove a service or application from the table, to the right of the entry, click the
xbutton.
Your settings are saved and the modem resets to activate the new settings. Any WiFi
devices that are connected to the modem are disconnected when the modem resets.
The service or application that you removed from the blacklist is once again allowed
to access the Internet.
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View Services and Applications on the Whitelist and Remove
a Service or Application From the List
If you enabled the whitelist, you can view services and applications on the whitelist and
remove a service or application from the whitelist.
To view services and applications on the whitelist or remove a service or application
from the whitelist:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Advanced > Port Filtering.
The Port Filtering page displays.
6. From the Port Filtering menu, select White List.
7. To remove a service or application from the table, to the right of the entry, click the
xbutton.
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Your settings are saved and the modem resets to activate the new settings. Any WiFi
devices that are connected to the modem are disconnected when the modem resets.
The service or application that you removed from the whitelist is now blocked from
accessing the Internet.
Disable Port Filtering
You can disable port filtering. If you do so, the entries on the blacklist and whitelist
become hidden but are not removed. For information about removing entries, see View
Services and Applications on the Blacklist and Remove a Service or Application From
the List on page 36 or View Services and Applications on the Whitelist and Remove a
Service or Application From the List on page 38.
To disable port filtering:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Advanced > Port Filtering.
Depending on the list that you enabled, the page displays either the Black List table
or the White List table.
6. From the Port Filtering menu, select None.
7. Click the Submit button.
Your settings are saved and the modem resets to activate the new settings. Any WiFi
devices that are connected to the modem are disconnected when the modem resets.
No services or applications are blocked from accessing the Internet.
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Manage SIM Card Security
You can create another level of security by establishing a PIN that you must enter before
modem can access the mobile broadband connection and before you can make changes
to the mobile broadband connection.
Note: If you enable SIM card security, you must enter the SIM PIN each time that you
turn on the modem before the modem can access the mobile broadband network.
The following sections provide information about managing SIM card security:
•Enable SIM Card Security on page 40
•Enter the SIM PIN to Enable the Modem to Connect to the Internet on page 42
•Personalize the SIM PIN on page 43
•Disable SIM Card Security on page 44
•Unblock the SIM Card With a PUK on page 46
Enable SIM Card Security
Before you can use the PIN to enable SIM card security, you must obtain the default SIM
PIN from your mobile broadband service provider. If you do not know your SIM PIN or
your SIM card did not come with a PIN, you can try any of the following PINs:
•0000
•1111
•1234
•Last four digits of the phone number that is associated with the SIM card
WARNING: Be careful entering the SIM PIN multiple times because you can enter
only a limited number of incorrect PINs before the SIM card is blocked. The number
of allowed attempts depends on the SIM card. If the SIM card is blocked, you must
obtain a PIN unlock key (PUK) from your mobile broadband service provider to
unblock the PIN (see Unblock the SIM Card With a PUK on page 46).
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To enable SIM card security:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Mobile > SIM Security.
The page displays the SIM security options.
6. Click the Activate button.
7. In the SIM PIN field, enter the PIN.
The Submit button displays after you enter the PIN.
You are allowed only a limited number of attempts to enter the correct PIN. The
number of allowed attempts depends on the SIM card. If you run out of available
attempts, the SIM card is blocked. If the SIM card is blocked, contact your mobile
broadband service provider to receive a PIN unlock key (PUK) to unblock the PIN.
8. Click the Submit button.
Your settings are saved. Now, when you turn on the modem, you must enter the SIM
PIN before the modem can access the mobile broadband network.
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Enter the SIM PIN to Enable the Modem to Connect to the
Internet
If you enable SIM card security, you must enter the SIM PIN each time that you turn on
the modem before the modem can access the mobile broadband network.
WARNING: Be careful entering the SIM PIN multiple times because you can enter only
a limited number of incorrect PINs before the SIM card is blocked. The number of
allowed attempts depends on the SIM card. If the SIM card is blocked, you must obtain
a PIN unlock key (PUK) from your mobile broadband service provider to unblock the
PIN (see Unblock the SIM Card With a PUK on page 46).
To enter the SIM PIN:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
The Alerts section of the Dashboard page displays a message about the SIM card
being locked (not blocked) with a link to a pop-up window.
5. Click the Enter PIN link.
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A pop-up window similar to the following one displays.
6. In the Enter SIM PIN field, enter the PIN.
You are allowed only a limited number of attempts to enter the correct PIN. If you
run out of available attempts, the SIM card is blocked. The number of allowed
attempts depends on the SIM card. If the SIM card is blocked, contact your mobile
broadband service provider to receive a PIN unlock code (PUK) to unblock the PIN.
The Submit button displays after you enter the PIN.
7. Click the Submit button.
The modem can now access the mobile broadband network. However, it might take
several minutes before the modem detects the mobile broadband network.
Personalize the SIM PIN
If SIM security is enabled, you can change the SIM PIN to a personalized code. This code
is not limited to four digits. If SIM security is disabled, you cannot change the SIM PIN.
To personalize SIM card security:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
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5. Select Settings > Mobile > SIM Security.
6. Click the Update SIM PIN link.
7. In the Current SIM PIN field, enter the old PIN.
8. In the New SIM PIN field and Verify SIM PIN fields, enter the new PIN.
9. Click the Submit button.
10. Click the OK button.
Your settings are saved. Make sure that you write down your new PIN and store it in
a safe place.
Disable SIM Card Security
If you no longer need SIM card security, you can disable it.
WARNING: Be careful entering the SIM PIN multiple times because you can enter only
a limited number of incorrect PINs before the SIM card is blocked. The number of
allowed attempts depends on the SIM card. If the SIM card is blocked, you must obtain
a PIN unlock key (PUK) from your mobile broadband service provider to unblock the
PIN (see Unblock the SIM Card With a PUK on page 46).
To disable SIM card security:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
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The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Mobile > SIM Security.
6. Click the Disable button.
7. In the SIM PIN field, enter the PIN.
You are allowed only a limited number of attempts to enter the correct PIN. If you
run out of available attempts, the SIM card is blocked. The number of allowed
attempts depends on the SIM card. If the SIM card is blocked, contact your mobile
broadband service provider to receive a PIN unlock key (PUK) to unblock the PIN.
8. Click the Submit button.
You settings are saved. Now when you turn on the modem, you no longer need to
enter the SIM PIN before the modem can access the mobile broadband network.
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Unblock the SIM Card With a PUK
Before you start the following procedure, contact your mobile service provider to receive
a PIN unlock key (PUK) that lets you unblock the SIM card.
WARNING: Be careful entering the PUK multiple times because you can enter only a
limited number of incorrect PUKs. The number of allowed attempts depends on the
SIM card. If you run out of available attempts, you might need to contact your mobile
broadband service provider again.
To unblock the SIM card with a PUK:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
The Alerts section of the Dashboard page displays a message about the SIM card
being blocked and a link to a pop-up window.
5. Click the link.
A pop-up window similar to the following one displays.
6. In the Enter SIM PUK field, enter the PUK that you obtained from your mobile service
provider.
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You are allowed a limited number of attempts to enter the correct PUK. The number
of attempts depends on the SIM card. If you run out of available attempts, you might
need to contact your mobile broadband service provider again.
The Submit button displays after you enter the PUK.
7. Take one of the following actions:
•If your mobile service provider provided you with a new SIM code, enter it in
both the Enter New SIM PIN and Verify SIM PIN fields.
•If your mobile broadband service provider did not provide you with a SIM code,
enter a custom SIM code (you can make up your own code) in both the Enter
New SIM PIN field and Verify SIM PIN fields.
Make sure that you write down your new PIN and store it in a safe place.
8. Click the Submit button.
9. Click the OK button.
The SIM card is unblocked.
If you experience problems unblocking the SIM card, contact your mobile broadband
service provider.
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5
Manage the Modem and Monitor
Usage and the Network
This chapter describes how to manage the firmware and configuration file of the modem
and monitor data usage and the network.
The chapter contains the following sections:
• Upgrade the Firmware of the Modem
• Back Up and Restore the Modem Settings
• Return the Modem to Its Factory Default Settings
• View Monthly Data Usage
• Set a Plan Limit for the Data Counter
• Change the Billing Cycle Counter or Reset the Data Counter
• View Service Provider, Type of Service, and Signal Strength
• View Account Details and Other Details About Your Modem
• View Information About the Mobile Broadband Connection
• Set Up SMS Alert Messages
• Set the Data Limit for SMS Alert Messages
• View Alerts
• Turn Off the LEDs
48
Upgrade the Firmware of the Modem
The modem’s firmware (also referred to as software) is stored in flash memory.
The modem automatically checks for new firmware once a week. Firmware updates
generally comprise enhancements and fixes to the functionality of the modem and
modem’s web pages. If the modem detects new firmware, the modem’s web page
displays an alert and options to download the update the firmware.
You can also manually check to see if new firmware is available and update the modem
to the new firmware.
To manually check for new firmware and update your modem:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > General > Software and Reset.
The Software and Reset page displays.
To detect new firmware, the modem must be connected to the Internet.
6. In the Software Update section, click the Check for update button.
The modem checks for new firmware. This process might take several seconds. If an
update is available, the page adjusts to display the Start download button.
7. Click the Start download button.
The firmware downloads. When the download is complete, the page adjusts to
display the Start update button.
8. Click the Start update button.
The modem installs the firmware.
WARNING: To avoid the risk of corrupting the firmware, do not interrupt the update.
For example, do not turn off the modem.
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The page shows the progress of the firmware upload in percentage completed. The
firmware update process takes several minutes. When the update is complete, the
modem restarts. After several minutes, the modem becomes available again.
9. Verify that the modem runs the new firmware:
a. Log back in to the modem.
The Dashboard page displays.
b. In the upper right corner, click the About link.
The page displays details about the modem. The Firmware section displays the
firmware version of the modem.
Back Up and Restore the Modem Settings
You can back up (save) the configuration settings of the modem to a file on your computer and
restore the configuration settings from a file. (You can maintain several backup files.)
Back Up the Settings
You can save a copy of the configuration settings.
To back up the modem’s configuration settings:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Eter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
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5. Select Settings > General > Software and Reset.
6. In the Download / Backup Settings section, click the Save button.
7. Choose a location to store the file on your computer.
The default name of the backup file is export.cfg.
8. Follow the directions of your browser to save the file.
Restore the Settings
If you backed up the configuration settings, you can restore the settings from a file. (You
can maintain several backup files.)
To restore configuration settings that you backed up:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > General > Software and Reset.
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6. In the Restore Settings section, click the Browse button.
The default name of the backup file from which you can restore the configuration is
export.cfg.
7. Follow the directions of your browser to locate and select the file.
8. Click the Submit button.
The configuration is uploaded to the modem. When the restoration is complete, the
modem restarts.
Return the Modem to Its Factory Default
Settings
Under some circumstances (for example, if you lost track of the changes that you made
to the modem settings or you move the modem to a different location), you might want
to erase the configuration and reset the modem to factory default settings.
To reset the modem to factory default settings, you can use either the Reset button on
the back of the modem or the modem’s web pages. However, if you cannot find the IP
address or lost the password to access the modem, you must use the Reset button.
After you reset the modem to factory default settings, the password is the one that is
shown on the modem label, the LAN IP address is 192.168.5.1, and Bridge mode is
enabled. For a list of factory default settings, see Factory Default Settings on page 84.
Use the Reset Button
CAUTION: This process erases all settings that you configured in the modem.
To reset the modem to factory default settings with the Reset button:
1. On the back of the modem, locate the recessed Reset button.
2. Insert a straightened paper clip into the hole and press for at least five seconds.
Note: If you press the button for less than five seconds, the modem might just restart
rather than resetting to factory default settings.
3. Release the button.
The modem resets and restarts. This process takes about one minute.
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Use the Modem’s Web Pages to Reset the Modem to
Factory Defaults
CAUTION: This process erases all settings that you configured in the modem.
To reset the modem to factory default settings with the modem’s web pages:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > General > Software and Reset.
6. In the Factory Reset section, click the Reset button.
The configuration is reset to factory default settings. When the restoration is complete,
the modem restarts.
WARNING: To avoid the risk of corrupting the firmware, do not interrupt the
restoration. For example, do not close the browser, click a link, or load a new page.
Do not turn off the modem.
View Monthly Data Usage
You can view an estimate of your data usage since the start of the billing cycle as well
as the data usage and time that passed since the modem connected to the mobile
broadband network in the current session.
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The plan data counter resets automatically when the next billing cycle starts, and the
session data counter resets automatically for each session. You can also change the
billing start date for display only or reset the data counter (see Change the Billing Cycle
Counter or Reset the Data Counter on page 55).
To view detailed data usage:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
The Monthly Usage section displays the data usage for the current billing cycle and
the number of days left in the billing cycle. The Session section displays the data
usage and time for the current session. The Session section displays only if the
modem is connected to the mobile broadband network.
By default, the billing cycle starts on the first day of the month. You can change when
the monthly data counter resets by changing the billing cycle start date and you can
reset the data counter manually. For more information, see Change the Billing Cycle
Counter or Reset the Data Counter on page 55.
Set a Plan Limit for the Data Counter
You can set a plan limit for the modem’s data counter. A plan limit enables the modem
to generate SMS alert messages to warn you about your data usage (see Set Up SMS
Alert Messages on page 60). The amount of data that you enter is for tracking only and
does not affect the actual data that is billed by your mobile broadband provider.
To set a plan limit for the data counter:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
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3. If you did not select the Remember me check box when you logged in previously,
enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. In the Monthly Usage section, in the Plan Limit field, enter the amount of data that
you want to track.
The Submit button displays after you enter an amount.
6. From the menu, select MB or GB.
7. Click the Submit button.
Your settings are saved. The Enable Data Alerts check box and slider display. For
information about how to set a data limit for SMS alert messages, see Set the Data
Limit for SMS Alert Messages on page 62.
Change the Billing Cycle Counter or Reset
the Data Counter
You can change the start date of the billing cycle counter to a day other than the first
day of the month and you can reset the data counter. The start date of the billing cycle
counter is for display only and changing it does not change the actual billing cycle of
your mobile broadband provider.
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To change the start date of the billing cycle counter or to reset the data counter:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. In the Monthly Usage section, from the Billing start date menu, select a new start
date.
The Submit button displays after you make a selection.
6. To reset the data counter for data usage, click the Reset button.
7. Click the Submit button.
Your settings are saved.
View Service Provider, Type of Service, and
Signal Strength
You can view the service provider, the type of network, and the signal strength of the
mobile broadband network at your location. If the modem is not connected to the
network, you can view some of this information for the most recent connection.
To view the service provider, type of network, signal strength, and other
information:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
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4. Click the Sign In button.
The full Dashboard page displays.
On the left, below the menu, the following information displays:
•Signal strength. Five bars indicate the strongest signal. One bar indicates the
weakest signal.
•Service provider. The name of the mobile broadband service provider (or
operator).
•Type of service. The type of service is indicated by icons that are described in
the following table. Different service providers can use different icons. The
following figure shows an example of 4G service. The following table shows the
types of mobile broadband services.
•Connection state. The Internet connection state (Internet Connected or Internet
Disconnected).
•Roaming state. If the modem is roaming, a roaming icon and notification might
display.
Table 3. Types of mobile broadband service
Type of Mobile Broadband Service
Icon
4GLong Term Evolution (LTE)4G
3GDual Carrier HSPA Plus
HSPA Plus
H+
HSPA
HSUPA
HSDPA
H
UMTS3G
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View Account Details and Other Details
About Your Modem
You can view details about your modem such as the mobile number, IMEI (International
Mobile Station Equipment Identity), firmware version and related information, and so
on.
To view details about your modem:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. In the upper right corner, click the About link.
The page displays details about the modem and its configuration.
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The displayed details are self-explanatory, except for the following information in
the Account Details section:
•Information that is associated with the SIM card:
-IMSI. International Mobile Subscriber Identity (IMSI), used to identify the
subscriber account (that is, the SIM card) on the network.
-ICCID. Integrated Circuit Card Identifier (ICCID). This is the serial number of
the SIM card.
•Information that is associated with the modem:
-IMEI. International Mobile Station Equipment Identity (IMEI), used to identify
the device (that is, the modem) on the network.
-FSN. Factory serial number (FSN). This is the serial number of the modem.
6. To view details about the network, in the Network Status section, click the View
Details link.
For more information, see View Information About the Mobile Broadband Connection
on page 59.
7. To save the information to a file, do the following:
a. Scroll down to the bottom of the page and click the Save to File button.
The default name of the backup file is about.txt.
b. Follow the directions of your browser to save the file.
View Information About the Mobile
Broadband Connection
You can view details about your modem such as the mobile number, IMEI (International
Mobile Station Equipment Identity), firmware version and related information, and so
on.
To view details about your modem:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
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3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > Mobile > Status Details.
The information that is displayed on this page is not described in this manual. If you
experience mobile broadband service problems, this information might be requested
by NETGEAR support or by the support team of your mobile broadband service
provider.
For more information about your modem and the broadband network connection,
see the following sections:
•View Service Provider, Type of Service, and Signal Strength on page 56
•View Account Details and Other Details About Your Modem on page 58
Set Up SMS Alert Messages
You can set up the modem to automatically send SMS alert messages (or in short, alerts)
if particular conditions occur. The modem can send such messages to up to three
devices. SMS charges might apply.
The format of an SMS alert message is as follows: [XXX] [YYYYYY] [ZZZZZZZZZZZZZ]
[Text]
•[XXX] is a message ID with a number from 0 to 999. For example, 003.
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•[YYYYYY] is the model number, which consists of 6 characters. For example, LM1200.
•[ZZZZZZZZZZZZZ] is the factory serial number (FSN), which consists of 13 characters.
For example, 4PX123AB1234C.
•[Text] is the actual message content. For example, software update is available.
An example of an SMS alerts message is: 003 LM1200 4PX123AB1234C software update
is available.
To set up SMS alerts:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings > General > Alerts.
By default, the On radio button is selected and the capability to send SMS alerts is
enabled.
6. In the Device Phone #s fields, enter the phone numbers to which the modem must
send alerts.
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The Submit button displays after you enter a phone number.
7. Select one or more check boxes for the alerts that the modem must send:
•Software Update Available. The modem detects that new firmware is available.
•3G/4G LTE Data Limit Warning. The configured mobile broadband data limit
is about to be exceeded.
•3G/4G LTE Data Limit Exceeded. The configured mobile broadband data limit
was exceeded.
Note: For information about setting data limits, see Set a Plan Limit for the Data
Counter on page 54. For information about resetting the data counter, see Change
the Billing Cycle Counter or Reset the Data Counter on page 55.
8. Click the Submit button.
Your settings are saved.
Set the Data Limit for SMS Alert Messages
After you specify a plan limit for the data counter (see Set a Plan Limit for the Data
Counter on page 54), you can set the data limit for SMS alert messages as a percentage
of the data that is still available on your plan limit. For example, if you set the plan limit
for the data counter at 1 GB and the data limit for SMS alert messages at 10 percent,
the modem can generate data limit warnings for SMS alert messages if the data counter
falls below 100 MB. For information about setting up SMS alert messages, see Set Up
SMS Alert Messages on page 60.
To set the data limit for SMS alert messages:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
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The full Dashboard page displays.
The Enable Data Alerts check box and slider display only after you specify a plan
limit for the data counter.
5. Make sure that the Enable Data Alerts check box is selected.
By default, the Enable Data Alerts check box is selected.
6. Move the slider to set the percentage of the data that is still available on your plan
limit.
The percentage displays next to the Enable Data Alerts check box.
Your settings are saved. (You do not need to click a Submit button.)
If you set up SMS alerts messages, the modem generates data limit warnings for
SMS alert messages if the data counter falls below the specified percentage.
View Alerts
Your modem displays alerts to advise you of device status changes.
Note: Alerts remain displayed as long as the issues that cause them are active. When
the issues are resolved, the alerts are removed automatically.
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To view alerts:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
Alerts display in the Alerts section at the top of the page.
5. Follow the instructions in each alert to address the conditions that caused it to display.
Turn Off the LEDs
By default, the LEDs on the top panel of the modem are enabled to indicate the status
of the modem and the mobile broadband connection. There might be situations in
which you want to turn off the LEDs.
To turn off the LEDs:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
5. Select Settings.
The page displays the general settings.
6. In the Device LED section, select the Off radio button.
By default, the On radio button is selected.
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The Submit button displays after you change the selection.
7. Click the Submit button.
Your settings are saved and the LEDs turn off.
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6
Frequently Asked Questions
This chapter provides answers to questions that might come up about your modem.
The chapter contains the following sections:
• What do I do when I can’t connect a device to the modem?
• What do I do when I can’t access the Internet?
• What do I do when the No Signal icon displays?
• Why is the download or upload speed slow?
• Can I connect multiple LAN devices to the modem?
• How do I access the modem’s web pages?
• What do I do if I forget my admin login password?
• How do I disconnect from the mobile broadband network?
• How do I find my computer’s IP address?
• How do I find a device’s MAC address?
• How do I find my mobile phone number?
• Where can I find more information?
Note: If the information in this chapter does not help you, see Alerts and
Troubleshooting on page 74.
66
What do I do when I can’t connect a device
to the modem?
If you are experiencing problems connecting to the modem, try the following
suggestions:
•Disconnect your device from the modem.
•Turn off your modem, wait 10 seconds, and turn on your modem.
•Restart your device.
•Wait for the modem to connect to the network before you connect the Ethernet
cable to your device.
•Turn off or temporarily disable any security programs or firewalls on your device.
•If possible, try using another device to connect to your modem. If you can, then the
problem is with the device that cannot connect, not the modem.
What do I do when I can’t access the
Internet?
If you are connected to the modem but cannot connect to the Internet, try the following
suggestions:
•Make sure that network coverage is available in your area.
•Make sure that your SIM card is active and enabled with data services.
•Confirm that your account is activated and that no other Internet connections are
active.
•Switch your modem off and on and restart your computer.
•Verify that an access profile name (APN) profile exists for the service provider.
What do I do when the No Signal icon
displays?
If the No Signal icon displays on the modem’s web page, make sure that you are in
your network provider’s coverage area.
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Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources such as
electrical generators or WiFi devices.
Check your signal strength and network type (for example, LTE 4G is generally faster
than 3G).
Can I connect multiple LAN devices to the
modem?
By connecting the modem to an Ethernet switch or hub, you can connect multiple
Ethernet devices such as printers, credit card terminals, and computers to the modem.
In such a configuration, the modem must function in Router mode (whichis not set by
default) so that Network Address Translation (NAT) is enabled and the built-in Dynamic
Host Configuration Protocol (DHCP) server can assign a LAN IP address to each Ethernet
device.
How do I access the modem’s web pages?
For information about accessing the modem’s web pages, see Access the Modem’s
Web Pages for the First Time on page 16.
What do I do if I forget my admin login
password?
The default admin login password is the one that is shown on the modem label, and
the modem web page URL is http://192.168.5.1.
If you changed the admin login password and cannot remember the password that you
created, you must set the modem back to factory default settings. For more information,
see Return the Modem to Its Factory Default Settings on page 52.
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How do I disconnect from the mobile
broadband network?
To disconnect from the network:
1. Launch a web browser from a device that is connected to the modem.
The device can be a computer that is directly connected to the modem or a client
from a router that is connected to the modem.
2. In the address field of your browser, enter http://192.168.5.1.
The limited Dashboard page displays.
3. Enter the modem password in the Sign In field.
See the modem label for the default password.
4. Click the Sign In button.
The full Dashboard page displays.
On the left, under the main menu, a link lets you connect to or disconnect from the
mobile broadband network.
5. On the left, under the main menu, click the Disconnect button.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system. If
your device runs an operating system that is not listed here, see the appropriate
operating system documentation.
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Table 4. Find your computer’s IP address
Task DescriptionOperating
System
To find the IP address on a Windows 7 device:
1. Select Start > Run.
The Run window opens.
2. Enter cmd or command and click the OK button.
The Command Prompt window opens.
3. At the command prompt, enter ipconfig and press Enter.
For an Ethernet connection, the IP address might be listed in the Ethernet adapter Local Area
Connection section.
4. Write down the IP address for the entry that relates to the Ethernet network connection.
Windows 7
To find the IP address on a Windows 8 device:
1. In the Charms bar, click the Search icon.
2. Enter Command Prompt.
3. In the search results, click Command Prompt.
The Command Prompt window opens.
4. At the command prompt, enter ipconfig and press Enter.
For an Ethernet connection, the IP address might be listed in the Ethernet adapter Local Area
Connection section.
5. Write down the IP address for the entry that relates to the Ethernet network connection.
Windows 8
To find the IP address on a Windows 10 device:
1. In the Task bar, click the Search field.
2. Enter Command Prompt.
3. In the search results, click Command Prompt.
The Command Prompt window opens.
4. At the command prompt, enter ipconfig and press Enter.
For an Ethernet connection, the IP address might be listed in the Ethernet adapter Local Area
Connection section.
5. Write down the IP address for the entry that relates to the Ethernet network connection.
Windows 10
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Table 4. Find your computer’s IP address (Continued)
Task DescriptionOperating
System
To find the IP address on a Mac OS X device:
1. From the Apple menu, select System Preferences > Network.
The network settings display.
2. Select the Ethernet adapter.
The IP address is displayed in the right pane.
MAC
To find the IP address on devices running other operating systems, refer to the user documentation
for your operating system or computer.
Other
How do I find a device’s MAC address?
You must know the MAC address for a device when you allow or deny the device access
to your WiFi network (MAC filtering).
The steps for finding a device’s MAC address depend on the operating system. If your
device runs an operating system that is not listed here, see the appropriate operating
system documentation.
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Table 5. Find a device’s MAC address
Task DescriptionOperating
System
To find the MAC address on a Windows 7 device:
1. Select Start > Run.
The Run window opens.
2. Enter cmd or command and click the OK button.
The Command Prompt window opens.
3. At the command prompt, enter ipconfig /all and press Enter.
For an Ethernet connection, the MAC address (physical address) might be listed in the Ethernet
adapter Local Area Connection section.
4. Write down the physical address for the entry that relates to the WiFi network connection.
This address displays as a series of numbers and letters. This is the MAC address of your Ethernet
adapter.
Windows 7
To find the MAC address on a Windows 8 device:
1. In the Charms bar, click the Search icon.
2. Enter Command Prompt.
3. In the search results, click Command Prompt.
The Command Prompt window opens.
4. At the command prompt, enter ipconfig /all and press Enter.
For an Ethernet connection, the MAC address (physical address) might be listed in the Ethernet
adapter Local Area Connection section.
5. Write down the physical address for the entry that relates to the WiFi network connection.
This address displays as a series of numbers and letters. This is the MAC address of your Ethernet
adapter.
Windows 8
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Table 5. Find a device’s MAC address (Continued)
Task DescriptionOperating
System
To find the MAC address on a Windows 10 device:
1. In the Task bar, click the Search field.
2. Enter Command Prompt.
3. In the search results, click Command Prompt.
The Command Prompt window opens.
4. At the command prompt, enter ipconfig /all and press Enter.
For an Ethernet connection, the MAC address (physical address) might be listed in the Ethernet
adapter Local Area Connection section.
5. Write down the physical address for the entry that relates to the WiFi network connection.
This address displays as a series of numbers and letters. This is the MAC address of your Ethernet
adapter.
Windows 10
To find the MAC address on a Mac OS X device:
1. From the Apple menu, select System Preferences > Network.
The network settings display.
2. Select the Ethernet adapter that is connected to the routing hardware.
3. Select Advanced.
4. Select Ethernet.
The Ethernet ID is displayed. This is the same thing as the MAC address.
MAC
How do I find my mobile phone number?
For information about finding your mobile phone number, see View Account Details
and Other Details About Your Modem on page 58.
Where can I find more information?
Review the following:
•Read the Quick Start Guide that came with your modem.
•Learn tips and tricks at netgear.com/learningcenter/mobile to get the most from
your modem.
User Manual73Frequently Asked Questions
NETGEAR 4G LTE Modem LM1200
7
Alerts and Troubleshooting
This chapter provides suggestions for troubleshooting problems that might arise when
you are using your modem. If you do not find the solution here, check the NETGEAR
support site at netgear.com/support for more product information and contact
information.
The chapter contains the following sections:
• Alert Messages
• Quick Tips for Troubleshooting
• Verify Normal Behavior With the LEDs
• Troubleshoot With the LEDs
• You Cannot Log In to the Modem
• Troubleshoot the Mobile Broadband Internet Connection
• Changes Not Saved on the Modem’s Web Pages
• TCP/IP Network Not Responding
74
Alert Messages
The modem can display alerts to advise you of device status changes. The following
table describes alerts that might display. For information about how to view alerts, see
View Alerts on page 63.
Table 6. Alert messages
Description or SolutionAlert Message or Code
SIM card alerts
Ensure that the nano SIM card is installed correctly. See Install the Nano SIM Card on
page 8.
SIM Not Installed
Ensure that your network service provider’s SIM card is inserted in the modem. If a
problem still exists, contact your service provider’s customer service. The SIM card might
be damaged and need replacing.
SIM Error — Check SIM
The SIM card is locked. For information about unlocking the SIM card, see Unblock the
SIM Card With a PUK on page 46.
SIM Locked
Temperature Alerts
The modem is designed to work over a wide temperature range. (For more information, see Technical and
Environmental Specifications on page 85.) The modem shuts down automatically if it goes out of the supported
temperature range.
If this situation occurs, move the modem to an area where the temperature is more suitable. If the modem is too
warm, make sure that the area is well ventilated and air can circulate around the modem.
Quick Tips for Troubleshooting
The following table includes tips for troubleshooting some common problems.
User Manual75Alerts and Troubleshooting
NETGEAR 4G LTE Modem LM1200
Table 7. Quick tips for troubleshooting
Possible SolutionProblem
Check with your mobile broadband service provider to ensure that good coverage
exists in the area.
You cannot connect to the
Internet over the mobile
broadband connection.
See also Troubleshoot the
Mobile Broadband Internet
Connection on page 79.
Make sure that your mobile broadband account is active.
Make sure that the SIM card is inserted correctly into the modem (see Install the
Nano SIM Card on page 8 ).
If SIM security is enabled, make sure that you entered the PIN correctly to unlock
the SIM card (see Enter the SIM PIN to Enable the Modem to Connect to the Internet
on page 42). A locked SIM card prevents the modem from connecting to the mobile
broadband network.
Make sure that the Ethernet cable is securely plugged in.You cannot connect over an
Ethernet cable to the modem.
Make sure that your computer or device does not use a static IP address but is
configured to receive an IP address automatically with DHCP.
Verify Normal Behavior With the LEDs
When you turn on the power on the modem, the Power LED, Signal Strength LED, and
LAN LED light as described here:
1. When power is first applied, the Power LED lights solid amber.
2. After approximately 12 seconds, the LAN LED lights solid green and then goes
off again.
3. After approximately 15 seconds, the following occurs:
•The Power LED lights solid green.
•If the modem detects mobile broadband coverage, the Signal Strength LED
indicates the quality of the coverage when the modem is connected to a LTE,
4G, or 3G mobile broadband service.
•If the Gigabit Ethernet port is connected to a device over an Ethernet cable, the
LAN LED lights solid green.
User Manual76Alerts and Troubleshooting
NETGEAR 4G LTE Modem LM1200
Troubleshoot With the LEDs
The following table describes error conditions that are indicated by the LEDs.
Table 8. LED descriptions (error conditions)
DescriptionIcon or LEDDesignation
Solid amber. The modem is starting up.
Solid green. The modem is receiving power and is connected to the mobile broadband
network and the Internet.
Blinking amber. Device error. For more information, see Troubleshoot With the LEDs
on page 77.
Off. The modem is not receiving power.
Power
Solid amber. A device is connecting to the port.
Green. A device is connected to this port.
Ethernet
LAN
Solid amber. A device is connected to this port.
Solid green. Full data connectivity.
Ethernet
WAN
Green. The LTE connection is good. Blinking indicates data traffic.
Amber. The LTE connection is good, but the signal is weaker. Blinking indicates data
traffic.
Red. The modem can't connect to the LTE network.
Signal
Strength
Power LED Is Off
If the Power LED is off and other LEDs are also off when you turn on the modem,
do the following:
•Check that the power On/Off button on the back is in the On position, that is, it is
pressed in.
•Check that the power cord is correctly connected to your modem and that the power
supply adapter is correctly connected to a functioning power outlet.
•Check that you are using the DC 5V, 2A power adapter that NETGEAR supplied for
this product.
If the error persists, most likely a hardware problem occurred. For recovery instructions
or help with a hardware problem, contact technical support at netgear.com/support.
User Manual77Alerts and Troubleshooting
NETGEAR 4G LTE Modem LM1200
LAN LED Is Off
If the LAN LED is off when you connect a device to the Gigabit Ethernet port of
the modem, check the following:
•The Ethernet cable connections are secured at the modem and at the device at the
other end of the cable.
•The power of the device at the other end of the cable is turned on.
•You are using the correct cable.
You Cannot Log In to the Modem
If you are unable to log in to the modem’s web pages from a device that is connected
to the modem, check the following:
•If you are using an Ethernet-connected computer, check the Ethernet connection
between the computer and the modem (see LAN LED Is Off on page 78).
•Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are
using Internet Explorer, click the Refresh button to be sure that the Java applet is
loaded.
•Try quitting the browser and launching it again.
•Make sure that you are using the correct login information. See the modem label
for the default password. Make sure that Caps Lock is off when you enter this
information.
•Make sure that your computer does not use a static IP address but is configured to
receive an IP address automatically with DHCP.
•Turn off and on both the modem and the device that is connected to the modem.
•If your modem’s IP address was changed and you do not know the current IP address,
clear the modem’s configuration to factory defaults. This sets the modem’s IP address
to 192.168.5.1. For more information, see Return the Modem to Its Factory Default
Settings on page 52.
User Manual78Alerts and Troubleshooting
NETGEAR 4G LTE Modem LM1200
Troubleshoot the Mobile Broadband Internet
Connection
If your modem cannot access the Internet, check the mobile broadband connection:
•Make sure that a SIM card is installed in the modem. SIM cards from other devices
do not function in the modem and this SIM card does not function in other devices.
For information about inserting the SIM cards, see Install the Nano SIM Card on page
8.
•If SIM security is enabled, make sure that you entered the PIN correctly to unlock the
SIM card (see Enter the SIM PIN to Enable the Modem to Connect to the Internet on
page 42). A locked SIM card prevents the modem from connecting to the mobile
broadband network.
•Make sure that your mobile broadband account is active.
•Check with your Internet service provider to ensure that coverage exists in the area.
If no mobile broadband coverage exists, all Signal Strength bars are off.
•If only one or two Signal Quality LED bars light, move the modem closer to a window
for better access to the mobile broadband signal.
•Check to see if your mobile service provider is experiencing network problems. It
might not be that the modem cannot connect to the Internet, but rather that your
service provider cannot provide an Internet connection.
•You might need to add a custom APN profile (see Manage APN Profiles for Mobile
Broadband Connections on page 22). Contact your mobile broadband service
provider.
For more information about Internet connection problems, see TCP/IP Network Not
Responding on page 81.
Obtain an Internet IP Address From Your Service Provider
If your modem cannot access the Internet but the Signal Strength LED lights green, see
if the modem can obtain an Internet IP address from the mobile broadband service
provider.
Unless the modem was assigned a static IP address, the modem requests an IP address
from the mobile broadband service provider. You can determine whether the request
was successful (see View Account Details and Other Details About Your Modem on
page 58).
User Manual79Alerts and Troubleshooting
NETGEAR 4G LTE Modem LM1200
If the IP address is shown as 0.0.0.0, the modem did not obtain an IP address from the
mobile broadband service provider. If this situation occurs, do the following:
•Make sure that an APN profile exists for your mobile broadband service provider
(see Manage APN Profiles for Mobile Broadband Connections.).
•Turn off the modem and then turn it back on.
If you still cannot obtain an Internet IP address, contact your mobile broadband service
provider.
Troubleshoot Internet Browsing
If the modem can obtain an IP address but your computer is unable to load any web
pages from the Internet, it might be for one of the following reasons:
•The monthly data limit for your mobile broadband account might be reached.
For information about checking your usage, see View Monthly Data Usage on page
53.
•Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically your mobile broadband service provider
assigns the addresses of one or two DNS servers for your use. If you entered a DNS
address when you set up the modem, reboot your computer and verify the DNS
address. Alternatively, you can configure your computer manually with DNS
addresses, as explained in your operating system documentation.
•Your computer might not use the modem as its TCP/IP bridge.
If your computer obtains its information from the modem by DHCP, reboot the
computer and verify the modem address.
Changes Not Saved on the Modem’s Web
Pages
If the modem does not save the changes you make in the modem’s web pages, do the
following:
•When entering configuration settings, always click the Submit button before moving
to another page or tab, or your changes are lost.
•Click the Refresh or Reload button in the web browser. It is possible that the changes
occurred, but the old settings might be in the web browser’s cache.
User Manual80Alerts and Troubleshooting
NETGEAR 4G LTE Modem LM1200
TCP/IP Network Not Responding
Most TCP/IP terminal devices and routers include a ping utility for sending an echo
request packet to the designated device. The device responds with an echo reply to
tell whether a TCP/IP network is responding to requests.
Test the LAN Path to Your Modem
You can ping the modem from your computer to verify that the LAN path to your modem
is set up correctly.
To ping the modem from a Windows computer:
1. From the Windows taskbar, click the Start button and select Run.
2. In the field provided, enter ping followed by the IP address of the modem, as in this
example:
ping 192.168.5.1
3. Click the OK button.
A message such as the following one displays:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might be using an incorrect network
configuration. Do the following:
•Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your computer or workstation.
•Verify that the IP address for your modem and your computer are correct and that
the addresses are on the same subnet.
Test the Path From Your Computer to a Remote Device
After you verify that the LAN path works correctly, test the path from your computer to
a remote device.
User Manual81Alerts and Troubleshooting
NETGEAR 4G LTE Modem LM1200
To test the path from your computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, enter ping -n 10 IP address.
IP address is the IP address of a remote device such as your mobile broadband
service provider’s DNS server.
If the path is functioning correctly, replies as described in Test the LAN Path to Your
Modem on page 81 display. If you do not receive replies, do the following:
•Check to see that your computer lists the IP address of your modem as the default
router. If the IP configuration of your computer is assigned by DHCP, this information
is not visible in your computer’s Network Control Panel.
•Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
Many mobile broadband service providers restrict access by allowing traffic only
from the MAC address of your modem, but some additionally restrict access to the
MAC address of a single computer connected to the modem. In this case, inform
your service provider that you bought a new network device, and ask them to use
the modem’s MAC address.
User Manual82Alerts and Troubleshooting
NETGEAR 4G LTE Modem LM1200
Factory Default Settings
You can reset the modem to the factory default settings, which are shown in the following
table.
For more information about resetting the modem to its factory default settings, see
Return the Modem to Its Factory Default Settings on page 52.
Table 9. LM1200 modem factory default settings
Default SettingsFeature
Login
http://192.168.5.1User login URL
The modem does not require an admin user name.Admin user name
See the modem label.Login password (case-sensitive)
Local area network (LAN)
192.168.5.1LAN IP address
255.255.255.0Subnet mask
Bridge mode enabled; Router mode disabledOperation mode
Disabled in Router mode; enabled in Bridge modeIP pass-through (IPPT)
DisabledDHCP server
AutoDNS mode
Disabled.
If enabled, the default DMZ IP address is 192.168.5.4
DMZ
Mobile broadband and security
All bandsNetwork mode
Always except when roaming (The modem automatically attempts to
connect to the mobile broadband network when powered on, except when
roaming.)
Auto Connect mode
Automatic (The modem connects automatically to the type of mobile
broadband network that is made available by your mobile broadband
service provider.)
Network Selection mode
1430 (nonconfigurable)MTU size
Disabled in Router mode; enabled in Bridge modeIP pass-through (IPPT)
User Manual84Default Settings and
Specifications
NETGEAR 4G LTE Modem LM1200
Table 9. LM1200 modem factory default settings (Continued)
Default SettingsFeature
DisabledNAT
EnabledVPN pass-through
Technical and Environmental Specifications
Table 10. LM1200 modem specifications
DescriptionFeature
TCP/IP, DNS relay, NAT (many-to-one), TFTP client, VPN pass-through, DNSData and routing protocols
•DC 5V, 2A
•USB Type-C cable
Power adapter
4.56 by 4.56 by 1.27 in (116 x 116 x 32.25 mm)
0.39 lb (180g)
Dimensions and weight
•LTE CAT 4 (Up to 150Mbps DL and 50Mbps UL):
B2/B4/B5/B12/B13/B14/B66/B71
•UMTS DC-HSPA+ (Up to 42Mbps): B2/B4/B5
Band support
USB Type-CPower port
Two Gigabit Ethernet portsGigabit Ethernet ports
One Nano SIM slotSIM slot
Two TS-9 RF portsExternal antenna ports
0° to 40°C (32° to 104°F)Operating temperature
–25° to 55°C (–13° to 131°F)Storage temperature
90% maximum relative humidity, noncondensingOperating humidity
5–95% maximum relative humidity, noncondensingStorage humidity
User Manual85Default Settings and
Specifications
NETGEAR 4G LTE Modem LM1200
Position Your Modem
Use the Signal Strength LED on the top panel to position the modem for best
signal strength in relation to the mobile broadband network. Also for best results, place
your modem according to the following guidelines:
•Place your modem close to a window but avoiding direct sunlight. A window location
gives the best conditions for receiving a strong 4G LTE signal.
•Make sure that the modem is within reach of an AC power outlet and near Ethernet
cables for wired computers.
•Place the modem away from electrical devices such as the following:
-Ceiling fans
- Home security systems
- Microwaves
- Computers
-Base of a cordless phone
- 2.4 GHz cordless phone
- 5 GHz cordless phone
•Place the modem away from large metal surfaces, large glass surfaces, insulated
walls, and items such as the following:
- Solid metal doors
- Aluminum studs
- Fish tanks
- Mirrors
-Brick walls or surfaces
-Concrete walls or surfaces
User Manual87Wall-Mount the Modem
NETGEAR 4G LTE Modem LM1200
Mount Your Modem
To wall-mount the modem:
1. Drill holes in the wall where you want to wall-mount the modem.
2. Install wall anchors in the holes.
3. Use pan head Phillips wood screws, 3.5 x 20 mm (diameter x length, European) or
No. 6 type screws, 1 inch long (U.S.).
User Manual88Wall-Mount the Modem
NETGEAR 4G LTE Modem LM1200
4. Insert screws into the wall anchors, leaving 1/8 inch (3 mm) of each screw exposed.
1/8 inch
(3 mm)
5. Attach the modem to the screws and secure it into place.
User Manual89Wall-Mount the Modem
NETGEAR 4G LTE Modem LM1200