Table of Contents
- My Norton™
- Contents
- 1. Welcome to Norton LifeLock
- 2. Set up your protection
- 3. Manage your Device Security
- What to do when your device is at risk
- Use Norton to optimize and improve computer performance
- Run Norton scans to check for threats on your PC
- Create your own custom Norton scans
- Schedule Norton scans
- View real-time threats detected by Norton SONAR
- Exclude files and folders from Norton Auto-Protect, SONAR, and Download Intelligence scans
- Exclude files with low-risk signatures from Norton scans
- Turn on or turn off automatic tasks
- Run custom tasks
- Schedule security and performance scans
- Configure Data Protector to block malicious processes affecting your PC
- Set Norton to remove scripts that can be exploited in phishing attempts
- FAQs: Norton Script Control
- Manage your Password Manager
- Turn off or turn on Norton Safe Web
- Securely search and browse the web using Norton Safe Search
- Access Norton Password Manager
- Create Norton Password Manager cloud vault
- Delete your Norton Password Manager cloud vault
- Export your Norton Password Manager data
- Import your Norton Password Manager data
- Enable or disable the Norton Security toolbar
- Protect your device from exploits, hackers, and zero-day attacks
- Turn Norton Firewall on or off
- Customize Program Rules
- Change the order of firewall rules
- Turn off a Traffic rule temporarily
- Allow Internet access for a blocked program
- Turn off Firewall Block Notification
- Intrusion Prevention exclusion list
- Turn on Browser Protection
- Set Norton Firewall to stop or start notifying you when it blocks an attack
- Turn off or turn on AutoBlock
- Unblock AutoBlocked computers
- Add a device to Device Trust
- Turn off or turn on Download Intelligence
- Turn off or turn on spam filtering
- Define the Internet usage for Norton
- Turn off or turn on Network Cost Awareness
- Set Norton to monitor applications and block malicious websites from accessing your computer
- Get started using Norton Cloud Backup
- Customize your Norton product settings
- Customize Real Time Protection settings
- Scans and Risks settings
- Intrusion and Browser Protection settings
- Set Norton to allow you to remotely manage your protected devices
- Protect Norton device security settings from unauthorized access
- Set a shortcut key to search Norton device security for information
- 4. Find additional solutions
NortonLifeLock Norton 360 Deluxe User Manual
Displayed below is the user manual for Norton 360 Deluxe by NortonLifeLock which is a product in the Software Licenses/Upgrades category. This manual has pages.
Related Manuals
My Norton™
User Manual
My Norton User Manual
The software described in this book is furnished under a license agreement and may be used only in
accordance with the terms of the agreement.
Documentation version 22.20.5
Copyright © 2020 NortonLifeLock Inc. All rights reserved.
The product described in this document is distributed under licenses restricting its use, copying, distribution,
and decompilation/reverse engineering. No part of this document may be reproduced in any form by any
means without prior written authorization of NortonLifeLock Inc. and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE
DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY
INVALID. NORTONLIFELOCK INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS
DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO
CHANGE WITHOUT NOTICE.
The Licensed Software and Documentation are deemed to be commercial computer software as defined
in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer
Software - Restricted Rights" and DFARS 227.7202, et seq. "Commercial Computer Software and
Commercial Computer Software Documentation," as applicable, and any successor regulations, whether
delivered by NortonLifeLock as on premises or hosted services. Any use, modification, reproduction
release, performance, display or disclosure of the Licensed Software and Documentation by the U.S.
Government shall be solely in accordance with the terms of this Agreement.
NortonLifeLock Inc.
60 East Rio Salado Parkway,
Suite 1000,
Tempe, AZ 85281
https://www.nortonlifelock.com
Chapter 1 Welcome to Norton LifeLock .............................................. 6
System requirements for Norton 360 .................................................. 6
Access your Norton account ............................................................. 8
Chapter 2 Set up your protection ....................................................... 10
Set up Device Security .................................................................. 10
Set up Norton Password Manager ................................................... 11
Set up Cloud Backup .................................................................... 16
Set up LifeLock Identity Theft Protection ........................................... 17
Dark Web Monitoring powered by LifeLock** ............................... 18
Set up your Secure VPN ................................................................ 19
Set up Parental Controls ................................................................ 20
Protect your banking information using Norton Safe Web ...................... 23
Chapter 3 Manage your Device Security ........................................... 25
What to do when your device is at risk .............................................. 25
Run LiveUpdate ..................................................................... 26
View or fix device security risks that Norton detects ....................... 26
Act on quarantined risks or threats ............................................. 27
Use Norton to optimize and improve computer performance .................. 30
Run Norton scans to check for threats on your PC .............................. 33
Create your own custom Norton scans ....................................... 35
Schedule Norton scans ........................................................... 36
View real-time threats detected by Norton SONAR ........................ 37
Exclude files and folders from Norton Auto-Protect, SONAR, and
Download Intelligence scans .............................................. 38
Exclude files with low-risk signatures from Norton scans ................ 39
Turn on or turn off automatic tasks ............................................. 40
Run custom tasks .................................................................. 40
Schedule security and performance scans .................................. 41
Configure Data Protector to block malicious processes affecting
your PC ......................................................................... 42
Set Norton to remove scripts that can be exploited in phishing
attempts ......................................................................... 45
Contents
FAQs: Norton Script Control ..................................................... 47
Manage your Password Manager .................................................... 49
Turn off or turn on Norton Safe Web ........................................... 50
Securely search and browse the web using Norton Safe
Search ........................................................................... 52
Access Norton Password Manager ............................................ 53
Create Norton Password Manager cloud vault .............................. 54
Delete your Norton Password Manager cloud vault ....................... 55
Export your Norton Password Manager data ................................ 56
Import your Norton Password Manager data ................................ 57
Enable or disable the Norton Security toolbar ............................... 58
Protect your device from exploits, hackers, and zero-day attacks ........... 59
Turn Norton Firewall on or off ................................................... 61
Customize Program Rules ....................................................... 61
Change the order of firewall rules .............................................. 62
Turn off a Traffic rule temporarily ............................................... 63
Allow Internet access for a blocked program ................................ 63
Turn off Firewall Block Notification ............................................. 65
Intrusion Prevention exclusion list .............................................. 65
Turn on Browser Protection ...................................................... 66
Set Norton Firewall to stop or start notifying you when it blocks
an attack ........................................................................ 67
Turn off or turn on AutoBlock .................................................... 68
Unblock AutoBlocked computers ............................................... 68
Add a device to Device Trust .................................................... 69
Turn off or turn on Download Intelligence .................................... 70
Turn off or turn on spam filtering ................................................ 71
Define the Internet usage for Norton .......................................... 72
Turn off or turn on Network Cost Awareness ................................ 73
Set Norton to monitor applications and block malicious websites from
accessing your computer ......................................................... 73
Get started using Norton Cloud Backup ............................................ 75
Add or exclude files and folders in your backup sets ...................... 76
View or change the default file types or file extensions that Norton
includes in backups .......................................................... 77
Restore pictures, music, or other important files from Norton
backup sets .................................................................... 78
Delete backup set and files from Cloud Backup ............................ 78
Customize your Norton product settings ............................................ 79
Customize Real Time Protection settings .................................... 80
Scans and Risks settings ......................................................... 82
Intrusion and Browser Protection settings .................................... 84
4Contents
Set Norton to allow you to remotely manage your protected
devices .......................................................................... 85
Protect Norton device security settings from unauthorized
access ........................................................................... 85
Set a shortcut key to search Norton device security for
information ..................................................................... 86
Chapter 4 Find additional solutions ................................................... 87
Uninstall Device Security on Windows .............................................. 87
Disclaimers ................................................................................. 87
5Contents
Welcome to Norton LifeLock
This chapter includes the following topics:
■System requirements for Norton 360
■Access your Norton account
System requirements for Norton 360
Norton Device Security entitlement only
■Norton™ AntiVirus Plus covers a single PC or Mac
Device Security and Norton Secure VPN entitlements
Supports devices running on Windows, Mac, Android, and iOS
■Norton™ 360 Standard covers a single device
■Norton™ 360 Deluxe covers up to 5 devices
■Norton™ 360 with LifeLock Select covers up to 5 devices
■Norton™ 360 with LifeLock Advantage covers up to 10 devices
■Norton™ 360 with LifeLock Ultimate Plus covers unlimited devices (Restrictions apply*)
■Norton™ 360 for Gamers covers up to 3 devices
Device Security
Note: Not all features are available on all platforms.
Note: Parental Controls, Cloud Backup, and SafeCam are currently not supported on Mac OS.
1
Chapter
Windows™Operating Systems
◆Microsoft Windows® 10 (all versions)■
■Microsoft Windows® 10 in S mode (32-bit or 64-bit or ARM32) version 1803 and above
■Microsoft Windows® 8/8.1 (all versions)
Some protection features are not available in Windows 8 Start screen browsers.
■Microsoft Windows® 7 (32-bit and 64-bit) with Service Pack 1 (SP 1) or later
Note: Norton AntiVirus Plus is not supported on Windows 10 in S mode.
Mac®Operating Systems
◆Mac OS X 10.10.x or later with Norton product version 8.0 or later.
Note: Norton Family Parental Controls and Cloud Backup are currently not support on
Mac OS.
Android™Operating Systems
◆Android 4.1 or later
Must have Google Play app installed.
Auto-scan of apps on Google Play is supported on Android 4.1 or later, except for Samsung
devices. Samsung devices running Android 4.2 or later are supported. For earlier versions
of Android, the Google Play “Share” function must be used to scan apps on Google Play.
iOS Operating Systems
◆iPhones or iPads running the current and previous two versions of Apple iOS
System requirements for Norton™Secure VPN
Available for Windows™ PC, Mac®, iOS and Android™ devices:
Norton Secure VPN is compatible with PCs, Macs, Android smartphones and tablets, iPads,
and iPhones. Norton Secure VPN may be used on the specified number of devices – with
unlimited use during the subscription term.
Windows™Operating Systems
◆Microsoft Windows® 10 (all versions except Windows 10 S)■
■Microsoft Windows® 8/8.1 (all versions)
■Microsoft Windows® 7 (32-bit and 64-bit) with Service Pack 1 (SP 1) or later
7Welcome to Norton LifeLock
System requirements for Norton 360
150MB of available hard disk space.
Mac®Operating Systems
◆Mac OS X 10.10.x or later.
300MB of available hard disk space.
Android™Operating Systems
◆Android 4.4 or later
Must have Google Play app installed.
iOS Operating Systems
◆iPhones or iPads running the current and previous two versions of Apple iOS
Access your Norton account
You manage Norton subscription details, find your product key, set Automatic Renewal options,
or upgrade security features from your Norton account. Your device must be connected to the
Internet to access your account.
Note: If you have been charged for automatic renewal and need a refund, contact Member
Services and Support.
I see a page not found/can’t reach this page message
To fix this issue clear the browser cookies. Depending on your web browser, do one of the
following:
Internet Explorer
1Press the Windows +Rkeys to open the Run dialog box.
2Type in the following text, and then press Enter.
inetcpl.cpl
3In the Internet Properties window, on General tab, under Browsing history, and click
Delete.
4In the Delete Browsing History window, select Cookies and website data, and click
Delete.
5Click Apply and then click OK.
8Welcome to Norton LifeLock
Access your Norton account
Google Chrome
1Start Google Chrome.
2On the top-right corner, click the Customize and control Google Chrome icon, and click
Settings.
3Under Privacy and security, click Clear browsing data.
4Check Cookies and other site and plugin data. Click Clear data.
Mozilla Firefox
1Start Mozilla Firefox.
2On the top-right corner, click the Open menu icon, and click Options.
3Click Advanced.
4Click Network tab.
5In the Offline Web Content and User Data section, click Clear Now.
Safari
1Start Safari.
2From the menu bar, click Safari >Preferences.
3On the Privacy tab, click Remove All Website Data.
4Click Remove Now to confirm.
If the problem persists, contact Member Services & Support.
Contact Us
Access your Norton account
1Go to my.norton.com and click Sign In.
If you do not have a Norton account, then click Create an Account. Follow the on-screen
instruction to create a Norton account.
2Type in your email address and password for Norton, and click Sign In.
3If you forgot your password, click Having Trouble Signing In? and provide your email
address.
9Welcome to Norton LifeLock
Access your Norton account
Set up your protection
This chapter includes the following topics:
■Set up Device Security
■Set up Norton Password Manager
■Set up Cloud Backup
■Set up LifeLock Identity Theft Protection
■Set up your Secure VPN
■Set up Parental Controls
■Protect your banking information using Norton Safe Web
Set up Device Security
To protect your device, you must install Norton Device Security. You can install Device Security
on your Windows desktops and laptops, Mac computers, and mobile devices that run on
Android and iOS.
Download and install your Device Security
1From each computer, laptop, and smart phone, open your browser and type the following
URL:
https://norton.com/setup
2Sign in to your Norton account.
2
Chapter
3In the Norton Setup window, click Agree & Download.
4Click on the area pointed by the on-screen arrow and follow the on-screen instructions.
Your service gets downloaded, installed, and activated automatically.
Note: If your download did not complete, or you see any error when you download your
service, you can restart the download.
Set up Norton Password Manager
After you install Device Security your prompted to add browser extensions. In order for the
features to work, you'll need to add the extensions to Internet Explorer, FireFox, and Chrome
browsers.
You must enable the Norton browser extensions to access all the browser-specific features.
The Norton browser extensions include:
A secure search experience that helps you to surf,
search, and shop safely online. It analyzes websites
that you visit and detects if there are any viruses,
spyware, malware, or other threats.
Norton Safe Web
11Set up your protection
Set up Norton Password Manager
A secured search engine that uses Ask.com and
Yahoo! to generate the search results. Norton Safe
Search ranks the search results based upon the
site safety status and Norton rating.
Norton Safe Search
A website that uses the Norton Safe Search feature
to enhance your web search experience. It provides
the site safety status and Norton rating for each of
the search result generated.
Norton Home Page
A secure location where you can store all of your
sensitive information such as logins, personal
information, and financial information. You can use
this information to log in to websites, automatically
fill online forms, and online payments.
Norton Password Manager
Internet Explorer
Add Norton browser extension in Internet Explorer
1After you install Norton for the first time, the Browser Protection page automatically
opens in a new window on launching a new Internet Explorer session.
2In the Browser Protection page, click the Enable option of Norton Security Toolbar.
3In the extensions pop-up that appears, click Add Extension.
4After you have enable Norton Security toolbar, you can enable Norton Safe Search, Norton
Home Page and Norton Password Manager extensions for your browser.
You can use the Click to Add option and follow the on-screen instructions to enable these
features.
5If you have not installed any one of the extensions, the Internet Explorer Protection
Alert notification appears when you launch Internet Explorer after a week.
Click Install Now and follow the on-screen instructions to install the extensions.
Note: If you want to enable the Norton extension at a later time, click Remind Me Later. If
you do not want the notification alert to appear, click Don't ask me again.
Google Chrome
Add Norton browser extensions in Google Chrome
Note: You must have the latest version of Norton 360 to install the browser extensions of
Google Chrome. If you do not have the latest version, run LiveUpdate in your Norton product.
We offer the following extensions for Google Chrome browser:
12Set up your protection
Set up Norton Password Manager
■Norton Safe Web
■Norton Password Manager
■Norton Safe Search
■Norton Home Page
You can install the browser extensions for Chrome by following the below instructions.
1After you install Device Security for the first time, the Browser Protection page
automatically opens in a new window on launching a new Google Chrome session.
You can also launch the Browser Protection page by clicking the Set Up Now option in
the Internet Security pillar.
2In the Browser Protection page, click the Click to Add option of Norton Safe Web.
3In the extensions pop-up that appears, click Add Extension.
4After you enable Norton Safe Web, you can enable Norton Safe Search, Norton Home
Page and Norton Password Manager extensions for your browser. You can use the Click
to Add option and follow the on-screen instructions to enable these extensions.
To enable all the Norton extensions in Google Chrome, click Add All Norton Extensions
for Free and follow the on-screen instructions.
■If you have not installed the Norton Safe Web extension, the Chrome Protection
Removed alert notification appears when you launch Google Chrome after a week.
■If you have not installed any one of the extensions, the Google Chrome Protection
Alert notification appears when you launch Google Chrome after a week.
5Click Install Now and follow the on-screen instructions to install the extensions.
Note: If you want to enable the Norton extension at a later time, click Remind Me Later.
Click Do not ask me again if you do not want the notification alert to appear.
Mozilla Firefox
Add Norton browser features in Mozilla Firefox
Note: You must have the latest version of Norton 360 to install the web-based standalone
browser extensions of Mozilla Firefox. If you do not have the latest version, run LiveUpdate in
your Norton product. We offer the following extensions for Firefox browser:
■Norton Safe Web
■Norton Safe Search
13Set up your protection
Set up Norton Password Manager
■Norton Home Page
■Norton Password Manager
You can install or upgrade the browser extensions for Firefox by following the below
instructions.
1After you install Device Security for the first time, the Browser Protection page
automatically opens in a new window/tab on launching a new Mozilla Firefox session.
If you have upgraded Norton Device Security, click OK on the Browser Protection alert
window to display the extensions page.
Note: You can also launch the Browser Protection page by clicking the Set Up Now
option in the Internet Security pillar.
2In the Browser Protection page, click the Enable option of Norton Safe Web.
3In the extensions pop-up that appears, click Allow.
After you enable Norton Safe Web, you can enable Norton Safe Search, Norton Home
Page and Norton Password Manager features for your browser. You can use the Enable
option and follow the on-screen instructions to enable these features.
To enable all the Norton extensions in Firefox, click Add All Norton Extensions for Free
and follow the on-screen instructions.
If you have not installed the extensions, the Firefox Protection Alert notification alert
appears when you launch Firefox after a week. If you want to enable the Norton extension
at a later time, click Remind Me Later. If you do not want the notification alert to appear,
click Do not ask me again. If you choose Remind Me Later, Firefox displays a Protection
Alert notification after a week. You can click the Install Now option in the notification and
follow the on-screen instructions to install the extensions.
Microsoft Edge
Add Norton browser extension in Microsoft Edge
Note: Norton Password Manager is an independent extension and does not require the
installation of a Norton product in Microsoft Edge browser. The extension is compatible only
with computers running Windows 10 Creators Update and later versions.
1Start the Microsoft Edge browser.
2On the top-right corner, click the More button and select Extensions.
3In the Extensions window, click Get extensions from the store.
14Set up your protection
Set up Norton Password Manager
4In the Store window, type Norton in the Search box and click Norton Password Manager
from the results.
5Click Install.
After the extension is installed, click Launch.
6In the You have a new extension pop-up window, click Turn it on.
7To display the Norton Password Manager icon on the address bar, click the More button
on the top-right corner of the browser and click Extensions.
8In the Extension window, select Norton Password Manager.
9In the Norton Password Manager window, under Show button next to the address
bar, move the slider to On.
Browser extensions for Microsoft Edge based on Chromium
Microsoft has launched a new version of Microsoft Edge based on the Chromium open source
project. Norton offers the following browser extensions for this new browser version on the
Microsoft Edge store.
■Norton Password Manager - Helps provide the tools you need to create, store, and manage
your passwords, credit card and other sensitive information online more safely and securely
■Norton Safe Web - Provides protection from online threats while you browse the web.
The extensions are available for both Windows and Mac platforms.
Add Norton Safe Web extension in Microsoft Edge
1Launch the Microsoft Edge browser.
2Launch Norton Safe Web extension from the Microsoft Edge Addons page.
Note: You can click the settings icon > Extensions to check if the Norton Password
Manager extension is already installed. In the Extensions page, move the Norton Safe
Web slider to enable the extension.
3In the Norton Safe Web Addons page, click Get.
4Click Add extension in the Add "Norton Safe Web" to Microsoft Edge notification
pop-up to install the Norton Safe Web extension.
15Set up your protection
Set up Norton Password Manager
Add Norton Password Manager extension in Microsoft Edge
1Launch the Microsoft Edge browser.
2Launch Norton Password Manager extension from the Microsoft Edge Addons page.
Note: You can click the settings icon > Extensions to check if the Norton Password
Manager extension is already installed. In the Extensions page, move the Norton
Password Manager slider to enable the extension.
3In the Norton Password Addons page, click Get.
4Click Add extension in the Add "Norton Password Manager" to Microsoft Edge
notification to install the Norton Password Manager extension.
Set up Cloud Backup
Cloud Backup acts as a preventative measure to losing data due to ransomware, malware, or
if you experience major hardware issues with your PC. Your subscription entitles you a specific
amount of Norton Cloud Backup space. The volume of free cloud storage depends on the
subscription you purchased.
Note: Norton Cloud Backup feature is only available on Windows.
Before running your first backup, you must activate Cloud Backup.
Note: To use Cloud Backup, you must set the Network Cost Awareness option in the Firewall
Settings window to No Limit.
Activate Cloud Backup
1Start Norton.
2In the My Norton window, next to Cloud Backup, click Set Up.
3In the window that appears, click Activate Backup.
4When you see a sign-in prompt, type your Norton account email address and password
and click Sign In.
5Click Done.
16Set up your protection
Set up Cloud Backup
Set up LifeLock Identity Theft Protection
With LifeLock and Norton joining forces under one company, we now help protect your identity.
You can add the following personal information to LifeLock for monitoring†:
■Driver’s license
■Social security number, date of birth, mother’s maiden name
■5 Insurance ID’s
■5 addresses
■5 phone numbers
■10 bank accounts
■10 credit cards*
You can add additional information for monitoring, such as additional phone numbers, email
address or accounts.
The LifeLock Identity Alert System alerts you† when your identity is being used by someone.
It can be people trying to obtain a cell phone account or an auto loan in your name.
Note: LifeLock Identity Theft Protection does not cover businesses. Our technology and service
is designed to help protect individuals with social security numbers and other personal
identifiable information, which businesses don't have.
*Major credit cards, such as Visa, MasterCard, American Express and Discover, can be added. Unfortunately at this time,
other types of cards, such as retail store cards or gift cards, are not supported.
No one can prevent all identity theft or cybercrime.
†LifeLock does not monitor all transactions at all businesses.
Set up LifeLock Identity Theft Protection
1Start Norton.
2In the My Norton window, next to Identity Theft Protection, click Set Up.
3In the LifeLock Member Login page, click Sign In With Norton.
4Enter your account credentials and sign in.
5Follow the on-screen instructions.
17Set up your protection
Set up LifeLock Identity Theft Protection
Install the LifeLock for Norton 360 app on Android
1On your Android device, launch the Play Store app and search for LifeLock Identity
Theft Protection.
2Once you have located the app page in the Play Store, tap Install, and then tap Accept.
3Open the app once installed and sign in with your account credentials.
Install the LifeLock for Norton 360 app on iOS
1On your iOS device, launch the App Store app and search for LifeLock Identity Theft
Protection.
2Once you have located the app page in the App Store, tap Get, and then tap Install.
3Open the app once installed and sign in with your account credentials.
Dark Web Monitoring powered by LifeLock**
What is Dark Web Monitoring?
We monitor for use of your personal information** on hard-to-find dark websites and forums.
When we detect your information on the dark web, we notify you.
Why is it important?
Identity thieves can sell your personal information on hard-to-find dark web sites and forums.
What should you do?
If you find any of your information in the notification, refer to the steps below.
■Debit/Credit Card Compromise: If the card is closed no action needs to be taken. If the
account is current, contact your credit/debit card company and request a new card. Keep
a close eye on your statements.
■Email Compromise: Change your current email password. If you have any accounts with
the same password, change those as well. If you have ongoing issues, you may want to
open a new email account. Remember that changing your passwords every 30 days will
help keep your accounts secure.
■Social Security Number Compromise: We recommend that you set fraud alerts with one
of the three credit bureaus to further help protect your identity.
■Name/Address/Phone Number Compromise: Fortunately, more potentially damaging
information such as your Social Security number hasn’t been shared in this case. However,
because some of your personal information is out there, we advise to keep a close eye on
your credit report for any discrepancies.
We will continue to monitor the dark web for your personal information**. If we detect your
information, we will send another email.
18Set up your protection
Set up LifeLock Identity Theft Protection
Note: No one can prevent all identity theft.
**Dark Web Monitoring in Norton 360 plans defaults to monitor your email address only. Please login to the portal to review
if you can add additional information for monitoring purposes.
Set up your Secure VPN
Public Wi-Fi is everywhere: airports, coffee shops, malls, and hotels. Free 'hotspots' are so
widespread and convenient that people may connect to them without thinking twice. But reading
emails, checking your bank account, or performing any activity that requires a logon can be
risky when you use public Wi-Fi. If you use public Wi-Fi, your online activities can be monitored.
Cybercriminals can steal personal information like your usernames, passwords, location, chats,
emails, or account numbers.
Secure VPN helps secure your connection when you use a public wireless connection. It
creates a virtual private network (VPN) that encrypts your sensitive data.
Secure VPN helps protect the data you send and receive when using public Wi-Fi in the
following ways:
■Adds bank-grade encryption to protect your connection while on public Wi-Fi hotspots.
■Lets you browse the web anonymously so your online privacy is protected.
■Allows access to your favorite apps and content anywhere you go, as if you were at home.
■Encrypts your data with a no-log virtual private network that doesn't track or store your
activity.
■Offers world-class customer support from Norton LifeLock, a leader in consumer online
security.
Note: The Secure VPN feature is not available with all subscriptions.
Follow the below instructions to set up Secure VPN.
Set up Secure VPN
1Start Norton.
2In the My Norton window, next to Secure VPN, click Set Up.
3In the web page that appears, click Sign In.
4Enter your account credentials and sign in.
5If you get a prompt to download, click Download.
6Follow the on-screen instructions.
19Set up your protection
Set up your Secure VPN
Join the discussion with other desktop users here Norton Community.
Set up Parental Controls
You can now set up Parental Controls to help your kids enjoy the Internet safely. It is easy
and takes only three steps.
Parental Controls provide what you need to protect your family's online activities from Internet
dangers and inappropriate content. It even helps you keep your children from passing along
confidential information online.
Sign in to your Norton account
1Start Norton.
2In the My Norton window, next to Parental Controls, click Set Up.
3If prompted to sign in, enter your account credentials and sign in.
4In the page that appears, click Family tab.
5Read the Terms of Service and click Agree & Continue to set up your family.
6Follow the on-screen instructions.
Add a child to your account
As you add each child, Parental Control applies pre-defined house rules based on the child’s
age. You can customize the house rules at any time to better suit each child’s maturity level.
Note: You can add up to 15 children to your account. You can add or remove a child from your
Norton Family account at any time.
1In the Child Name box, type the child’s name.
Note: The name must not contain special characters such as &, #, or $.
2Select the child’s year of birth.
House rules are applied based on the child’s age.
20Set up your protection
Set up Parental Controls
3Choose Select an Avatar or Upload Photo to set a profile picture for your child.
Note: You can add more children to your account after you complete the set up for the
first child.
4Click Next.
Install Norton Family on your child's device
Install Norton Family on each device that your child uses. If you are not on your child’s device,
click No to send a download link in an email. Open this email on the device on which you want
to install Norton Family.
To install Norton Family on Windows
1Under Does your child use this device?, click Yes and then click Next.
2Click or run the downloaded installer file.
3Norton Download Manager will automatically install Norton Family on the device.
4Read the User License Agreement and then click Agree & Install.
The device gets automatically linked to your account.
5Click Continue.
6In the assign device window, click Edit next to the child to whom you want to assign this
device.
7Click signs in as and choose the account that the child uses to log on to this device. If
your child uses multiple user accounts, choose the child on all those user accounts.
8Click Save >OK.
To install Norton Family app on Android
1In the INSTALL Norton Family window, tap Yes, and then tap Continue.
2Tap Download Norton Family app.
3If prompted, complete the action using Play Store.
4Tap Install and follow the on screen instructions.
5Open the Norton Family parental control app.
6Read the Norton License Agreement and then tap Agree & Continue >Get Started.
7Click Sign In and enter your account credentials.
8Tap Child to get into child mode and then tap Continue.
Child mode allows you to add child and assign house rules to this device.
21Set up your protection
Set up Parental Controls
9To add a child, tap Add a child, and in the PROFILE window, enter the details of your
child.
Choose an avatar for your child profile by tapping the avatar image. You can choose an
image from your gallery or take instant photo for your child’s profile.
10 Tap Continue, and then tap Save.
Norton Family has set default house rules based on your child’s year of birth. You can
tap House Rules to review the rules assigned to your child.
11 Choose the child whom you want to assign this device, give a name that helps you identify
this device, and then tap Done.
12 If prompted, turn on App Usage and Accessibility options.
13 In the alert that appears, tap Activate to set Norton Family as the device administrator.
To install Norton Family app on iOS
1In the INSTALL Norton Family window, tap Yes, and then tap Continue.
2Tap Download Norton Family app.
3Tap and install Norton Family application.
4Tap Open.
5Tap OK to allow Norton Family to send you the notifications.
6Read the Norton Licence Agreement and Privacy Policy, and then tap Agree &
Continue.
7Sign in with your account credentials.
8In the Add child screen, enter the details of your child and then tap Add.
To add another child, tap Add a new child, and in the Add Child window, enter the details
of your child and then tap Add.
Choose an avatar for your child profile by tapping the avatar image. You can choose an
image from your gallery or take instant photo for your child’s profile.
9Choose the child whom you want to assign this device and give a name that helps you
identify this device.
10 Tap Assign.
22Set up your protection
Set up Parental Controls
11 Tap Install and follow the on-screen instructions to install a profile.
Profile installation is required for instant lock and other features to work on your child's
device.
12 Follow the on-screen instructions to set up restrictions.
Install Norton Family on a parent device
After you complete the setup, you must download and install the following mobile app on your
device:
■Android device: install the Norton Family parental control app
■iOS device: install the Norton Family for Parents app
Download and install Norton Family parental control app on Android
1Open the Play Store app and search for Norton Family parental control.
2Select Norton Family parental control app and then tap Install.
3Open the app once installed.
4Read the Norton License Agreement and other policies and then tap Continue.
5Sign in with your account credentials.
6Tap Parent device. If you share the device with your child, switch to Child mode before
you hand over the device to your child.
Download and install Norton Family for Parents app on iOS
1Open the App Store app and search for Norton Family for Parents.
2Select Norton Family for parents and then tap Get.
3Open the app once installed.
4Read the Norton License Agreement and other policies and then tap Continue.
5Sign in with your account credentials.
Discuss with your family
Communication is the key to online family safety. Therefore, you can initiate a discussion with
your child explaining the importance of responsible use of the Internet.
Protect your banking information using Norton Safe
Web
Banking Protection in Norton Safe Web provides increased security when you transact with
banking websites. When you access a banking website using Google Chrome, Mozilla Firefox,
23Set up your protection
Protect your banking information using Norton Safe Web
or Microsoft Edge browser, you receive a notification to install or enable the Norton Safe Web
extension. Click Install or Enable in the notification and follow the on-screen instructions to
install or enable the Norton Safe Web extension.
You can turn off the Banking Protection Notification alert by clicking Don't Show Me Again
in the notification or by going to the Settings window.
Turn off or turn on Banking Protection Notifications
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings.
3In the Settings window, click Firewall.
4Under the Intrusion and Browser Protection tab, in the Banking Protection
Notifications row, move the On/Off slider to Off or On.
5In the Settings window, click Apply, and then click Close.
24Set up your protection
Protect your banking information using Norton Safe Web
Manage your Device
Security
This chapter includes the following topics:
■What to do when your device is at risk
■Use Norton to optimize and improve computer performance
■Run Norton scans to check for threats on your PC
■Manage your Password Manager
■Protect your device from exploits, hackers, and zero-day attacks
■Set Norton to monitor applications and block malicious websites from accessing your
computer
■Get started using Norton Cloud Backup
■Customize your Norton product settings
What to do when your device is at risk
In the Norton main window, the color of Security, Internet Security, Backup, and Performance
tiles indicates the status of each category as follows:
■Green: You have protection.
■Orange: Your computer needs attention.
■Red: Your computer is at risk.
3
Chapter
Note: The backup category is available only with Deluxe, Premium, and Norton 360
subscriptions.
Norton automatically fixes most issues that reduce your protection or system performance and
displays the status as Protected in the main window. Norton displays issues that require your
attention as At Risk or Attention.
Respond to Attention or At Risk status indicators
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click the red or orange tile of the category that indicates At
Risk or Attention.
3Click Fix Now and follow the on-screen instructions.
If you still have issues, click Help > Get Support to run the diagnostic tool.
You can also try using Norton Rescue Tools if you think your computer is severely infected.
Run LiveUpdate
NortonLifeLock recommends that you run LiveUpdate at regular intervals in the following cases:
■If you have turned off Automatic LiveUpdate option
■If your computer is not connected to the Internet for a long time
Note: To run LiveUpdate, you need a valid subscription and an Internet connection.
Run LiveUpdate manually
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, double-click Security, and then click LiveUpdate.
3In the Norton LiveUpdate window, when the LiveUpdate is completed successfully, click
OK.
View or fix device security risks that Norton detects
When Norton detects a security risk, it automatically removes it, unless it requires your input
to understand how you want to resolve the risk. If you do need to provide input, Norton displays
a Threats Detected alert or Security Risk alert with suggestions on how to respond to the
security risk.
26Manage your Device Security
What to do when your device is at risk
View risks automatically resolved during a scan
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click History.
3In the Security History window, in the Show drop-down list, select Resolved Security
Risks.
4Select a risk in the list, then in the Details pane, view the action that was taken.
Fix unresolved risks detected during a scan
In some cases, Norton does not automatically resolve a risk, but recommends an action for
you to take to resolve the risk.
Fix unresolved risks detected during a scan
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click History.
3In the Security History window, in the Show drop-down list, select Unresolved Security
Risks.
4Select a risk in the list if there are unresolved risks displayed.
5Follow the Recommended Action in the Details pane.
Note: Sometimes, you may need to restart your computer after Norton removes a security risk.
If Norton prompts you to restart your computer, you should save any open files, and then
restart your computer.
Note: Run Norton Power Eraser if you think your system is infected. Norton Power Eraser is
a powerful malware removal tool that eliminates the security risks that are difficult to remove.
For more information, See “Run Norton scans to check for threats on your PC” on page 33.
Act on quarantined risks or threats
Quarantined items are isolated from the rest of your computer so that they cannot spread or
infect your computer. If you have an item that you think is infected, but is not identified as a
risk by Norton, you can manually put the item in Quarantine. You can also restore an item
from quarantine if you think it is a low risk. Norton does not repair the item that you restore.
However, Norton can disinfect the restored items during the subsequent scans.
27Manage your Device Security
What to do when your device is at risk
Restore an item from quarantine
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click History.
3In Security History window, in the Show drop-down list, select the Quarantine category.
4Select an item that you want to manage.
5In the Details pane, click Options.
You can use the More Options link to view more details about the item before you select
an action for it. The link opens the File Insight window that contains more information
about the risk.
6In the Threat Detected window, choose one of the following options:
■Restore: Returns the item to the original location on your computer. This option is
available only for manually quarantined items.
■Restore & Exclude this file: Returns the item to its original location without repairing
it and excludes the item from being detected in the future scans. This option is available
for the detected viral and non-viral threats.
■Remove from history: Removes the selected item from the Security History log.
7If you choose to restore, in the Quarantine Restore window, click Yes.
8In the Browse for Folder dialog, select the folder or drive where you want to restore the
file and then click OK.
Restore a file that was mistakenly identified as a security risk
By default, Norton removes security risks from your computer and quarantines them. If you
think a file was mistakenly removed, you can restore the file from Quarantine to its original
location and exclude it from future scans.
Restore a file from Quarantine
Note: Exclude a program from the Norton scans only if you are confident that the program is
safe. For example, if another program relies on a security risk program to function, you might
decide to keep the program on your computer.
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Security, and then click History.
3In the Security History window, under Show drop-down menu, select Quarantine.
28Manage your Device Security
What to do when your device is at risk
4Select the file that you want to restore.
5In the Details pane, click Options.
6In the Threat Detected window, click Restore & exclude this file.
7In the Quarantine Restore window, click Yes.
8In the Browse for Folder dialog, select the folder or drive where you want to restore the
file and then click OK.
Submit an item for Norton’s evaluation
You can contribute to the effectiveness of your Norton product by submitting files that you
think is a security risk. Norton Security Response analyzes the file and if it is a risk, adds it to
the future protection definitions.
Note: Personally identifiable information is never included in submissions.
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click History.
3In Security History window, in the Show drop-down list, select the Quarantine category.
4Select an item that you want to manage.
5In the Details pane, click Options.
You can use the More Options link to view more details about the item before you select
an action for it. The link opens the File Insight window that contains more information
about the risk.
6In the Threat Detected window, click Submit to NortonLifeLock.
7In the screen that appears, click OK.
Quarantine an item manually
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click History.
3In Security History window, in the Show drop-down list, select the Quarantine category.
29Manage your Device Security
What to do when your device is at risk
4Click Add to Quarantine.
5In the Manual Quarantine window, add the file that you want to quarantine and enter a
description for your reference.
Note: If you quarantine a file that is associated with any running processes, the processes
get terminated. So, close all open files and running processes before adding a file to
quarantine.
Use Norton to optimize and improve computer
performance
We know how frustrating it is when your computer slows down and simple tasks take forever.
It is the perception of some users that their computer performance degrades after installing
Norton. But the fact is that Norton is streamlined to provide a world-class protection without
sacrificing performance.
Norton can also boost your computer speed with performance management and optimization
tools that make everyday tasks go more quickly.
Speed up my computer startup time
Many applications are configured to launch when you start your computer. These include
programs that you never use, rarely use, or never knew that you had. The more programs that
launch when you start your computer, the longer it takes. Norton Startup Manager lets you
disable or delay startup programs to get you up and running faster.
Disable or delay startup items
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Performance, and then click Startup Manager.
3In the Startup Manager window, do the following:
■In the On/Off column, uncheck programs that you don’t use to prevent them from
launching when your computer starts.
30Manage your Device Security
Use Norton to optimize and improve computer performance
■In the Delay Start column, select programs that you want to load only after startup
completes.
4Click Apply, and then click Close.
Improve the time it takes programs and files to load
The Optimize Disk tool rearranges file fragments, which get dispersed over your computer
with time. It improves the computer performance so that you work more efficiently.
Run Optimize Disk
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Performance, and then click Optimize Disk.
3When it completes, click Close.
Remove temporary files and folders that make my computer run slow
Every time you browse or download files, your computer stores temporary files. Even though
you don’t need to keep them, they collect over time and can slow you down. The File Cleanup
tool removes the clutter to make your computer run faster.
Remove temporary files and folders
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Performance, and then click File Cleanup.
3When it completes, click Close.
Optimize your boot volume
Optimization of your boot volume maximizes the usable free space by rearranging file fragments
into adjacent and contiguous clusters. When the drive head of your hard disk accesses all of
the file data in one location, the file is read into the memory faster.
Optimize your boot volume
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Performance, and then click Graphs.
3In the Graphs window, at the top of the security status graph, click Optimize.
Improve performance when I play games or watch movies
Ever played a game or watched a movie when your security software started running and your
screen froze at the worst moment? You can set the Full Screen Detection tool to sense when
31Manage your Device Security
Use Norton to optimize and improve computer performance
you’re running a program that shouldn’t be interrupted. Norton then waits until you’re done
with the app before running background tasks that keep you protected.
Make sure that Full Screen Detection is on
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Administrative Settings.
4Under Silent Mode Settings, in the Full Screen Detection row, move the switch to On.
5Click Apply, and then click Close.
Stop interruptions when I use my favorite apps
If you think that Norton is slowing down your favorite programs, Quiet Mode settings stop
Norton from running while you use them. Norton waits until you’re done using these programs
before starting background tasks that keep you protected.
Run my favorite programs in Quiet Mode
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Administrative Settings.
4Under Silent Mode Settings, in the User-Specified Programs row, click Configure.
5In the Quiet Mode Programs window, click Add.
6In the Add Program dialog box, navigate to your program.
7Select the file, click Open, and then click OK.
Show me programs that consume resources and slow me down
Norton monitors your computer and can alert you if a program or process seems to use an
unusual amount of resources. You can shut these programs down to improve performance if
you’re not using them.
Identify processes that consume resources
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Performance, and then click Graphs.
3In the Graphs window, on the left pane, click Usage.
4Do one of the following:
32Manage your Device Security
Use Norton to optimize and improve computer performance
■To view the CPU graph, click the CPU tab.
■To view the memory graph, click the Memory tab.
5Click at any point on the graph to obtain a list of resource-consuming processes.
Click the name of a process to obtain additional information about the process in the File
Insight window.
Run Norton scans to check for threats on your PC
Norton automatically updates virus definitions and regularly scans your PC for a range of
threats. If you have been offline, or suspect that you have a virus, you can manually run the
following:
■Quick Scan to analyze areas of your computer that are most vulnerable to threats.
■Full System Scan to analyze your entire system including less vulnerable applications,
files, and running processes than those checked during a Quick Scan.
■Custom Scan to analyze individual files, folders, or drives if you suspect that they are at
risk.
Note: After you install Norton, the first scan may take an hour or more to analyze your entire
system.
Run a Quick Scan, Full System Scan, or Custom Scan
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click Scans.
3In the Scans window, next to Scans and Tasks, select one of the following:
■Quick Scan >Go
■Full System Scan >Go
■Custom Scan >Go, then click Run next to Drive Scan,Folder Scan, or File Scan
to navigate to the components that you want to scan.
4In the Results Summary window, click Finish.
If there are items that require attention, review the risks in the Threats Detected window.
33Manage your Device Security
Run Norton scans to check for threats on your PC
Full System Scan
Full System Scan performs a deep scan of your computer to remove viruses and other security
threats. It checks all boot records, files, and running processes to which the user has access.
This scans your computer thoroughly and takes longer time.
Note: When you run a Full System Scan with administrator privileges, it scans more files than
when you run it without administrator privileges.
Run a Full System Scan
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click Scans.
3In the Scans window, under Scans and Tasks, click Full System Scan.
4Click Go.
Custom Scan
Occasionally, you might want to scan a particular file, removable drives, any of your computer's
drives, or any folders or files on your computer. For example, when you work with removable
media and suspect a virus, you can scan that particular disk. Also, if you have received a
compressed file in an email message and you suspect a virus, you can scan that individual
element.
Scan individual elements
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click Scans.
3In the Scans window, under Scans and Tasks, click Custom Scan.
4Click Go.
5In the Scans window, do one of the following:
■To scan specific drives, click Run next to Drive Scan, select the drives that you want
to scan, and then click Scan.
■To scan specific folders, click Run next to Folder Scan, select the folders that you
want to scan, and then click Scan.
34Manage your Device Security
Run Norton scans to check for threats on your PC
■To scan specific files, click Run next to File Scan, select the files that you want to
scan, and then click Add. You can also press Ctrl, and select multiple files to scan.
6In the Results Summary window, click Finish.
If any items require attention, review them and take the recommended action.
Norton Power Eraser scan
Norton Power Eraser is a powerful malware removal tool that can help you clean up the security
risks that are difficult to remove. Norton Power Eraser uses aggressive techniques than normal
scan process; sometimes there is a risk that Norton Power Eraser flags a legitimate program
for removal. Review scan results carefully before removing any files using Norton Power
Eraser.
Scan using Norton Power Eraser
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, double-click Security, and then click Scans.
3In the Scans window, under Norton Power Eraser, click Norton Power Eraser.
4Click Go.
5In the Norton Power Eraser window, click OK.
6In the Norton Power Eraser main window, click Advanced Scans.
7Click System Scan.
8Review the scan results and follow the on-screen instructions to fix the security risks
detected.
Create your own custom Norton scans
While the default Norton automated scan settings work well for most users, some users may
want to customize options to scan specific drives, folders, or files on a schedule that they
choose.
Create a custom scan
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click Scans.
3In the Scans window, under Scans and Tasks, click Custom Scan, and then click Go.
4In the Scans window, click Create Scan.
35Manage your Device Security
Run Norton scans to check for threats on your PC
5In the New Scan window, next to Scan Name, type a name for your custom scan and
add the settings as follows:
■On the Scan Items tab, click Add Drives,Add Folders, or Add Files to navigate to
the components that you want to include in the scan.
■On the Schedule Scan tab, under When do you want the scan to run, select an interval,
and then select the timing options.
Under Run the scan, select from the options. For most users, it’s best to keep all
boxes checked. This assures that scans run only when you are not using your computer
or when you are not using battery power, and it prevents your computer from going to
sleep during a scan.
■On the Scan Options tab, move the switches to customize behaviors for compressed
files or low risk threats during the scan.
6Click Save.
Edit or delete a Norton custom scan
You can edit a custom scan that you created to rename the scan, add or remove files, or
change the schedule. If you no longer need to run the scan, you can delete it.
Edit or delete a custom scan
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click Scans.
3In the Scans window, under Scans and Tasks, click Custom Scan, and then click Go.
4In the Scans window, in the Edit Scan column, next to the custom scan that you want to
modify, do one of the following:
■Click the edit icon, and then in the Edit Scan window, move the switches to turn the
scan options on or off. For most users, the default settings work well. Click Use Defaults
to remove custom settings.
■Click the trash icon, and then click Yes to confirm that you want to delete the custom
scan.
5Click Save.
Schedule Norton scans
Norton detects when you are away from your computer and automatically runs scans to assure
that your system is regularly monitored for threats. You can also schedule your own Quick
Scan, Full System Scan, or Custom Scan to run on times of your choosing.
36Manage your Device Security
Run Norton scans to check for threats on your PC
Schedule a Norton Quick Scan, Full System Scan, or Custom Scan
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click Scans.
3In the Scans window, under Scans and Tasks, click Custom Scan.
4Click Go.
5In the Scans window, in the Edit Scan column, click the edit icon next to Quick Scan,
Full System Scan, or a Custom Scan that you previously created.
6In the Edit Scan window, on the Scan Schedule tab:
■Under When do you want the scan to run, select an interval, and then select the
timing options.
■Under Run the scan, select from the options. For most users, it’s best to keep all
boxes checked. This assures that scans run only when you are not using your computer
or when you are not using battery power, and it prevents your computer from going to
sleep during a scan.
7Click Next.
8In the Scan Options window, click Save.
View real-time threats detected by Norton SONAR
SONAR provides real-time protection against threats and proactively detects unknown security
risks. SONAR identifies emerging threats based on the behavior of applications, which is
quicker than the traditional signature-based threat detection. It helps protect you against
malicious code even before virus definitions are available through LiveUpdate.
Note: SONAR Protection should be kept turned on always. When Auto-Protect is turned off,
SONAR Protection is also disabled and your computer is not protected against emerging
threats.
View risks detected by SONAR
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click History.
3In the Security History window, in the drop-down list, select SONAR Activity.
37Manage your Device Security
Run Norton scans to check for threats on your PC
4Select a risk in the list if there are risks displayed.
5Follow the Recommended Action in the Details pane.
This category also lists any activity that modifies the configuration or the settings of your
computer. The More Details option of this category provides details about the resources
that the activity affects.
Make sure that SONAR Protection is on
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Antivirus.
4On the Automatic Protection tab, under Real Time Protection, move the SONAR
Protection switch to On.
5Click Apply.
6In the Settings window, click Close.
Exclude files and folders from Norton Auto-Protect, SONAR, and
Download Intelligence scans
You can configure Norton to exclude certain programs from the Auto-Protect scans and SONAR
scans. You can use Scan Exclusions window and Real Time Exclusions window to exclude
viruses and other high-risk security threats from scanning. When you add a file or folder to the
exclusions list, Norton ignores the file or folder when it scans for security risks.
To exclude a file from Download Intelligence, you must select a folder and download the file
to the selected folder. For example, when you download an unsafe executable file to this folder,
Norton lets you download the file and does not remove it from your computer. You must create
a new folder specific for Download Intelligence exclusions.
Note: Excluding a file from the Norton scans reduce the level of protection of your computer
and should be used only if you have a specific need. You should only exclude items if you are
confident that they are not infected.
Exclude high-risk security threats from scanning
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Antivirus.
38Manage your Device Security
Run Norton scans to check for threats on your PC
4In the Antivirus settings window, click the Scans and Risks tab.
5Under Exclusions / Low Risks, do one of the following:
■In the Items to Exclude from Scans row, click Configure.
■In the Items to Exclude from Auto-Protect, Script Control, SONAR and Download
Intelligence Detection row, click Configure.
6In the window that appears, click Add Folders or Add Files.
You can assign exclusions to local drives, folders, groups of files, single files, or network
drives. However, Norton does not support exclusions for files on a network. If you add a
network drive to the exclusion list, make sure that the drive is connected to your computer.
7In the Add Item dialog box, click the browse icon.
8In the dialog box that appears, select the item that you want to exclude from the scan.
When you add folders, you can specify whether to include or exclude subfolders.
9Click OK.
10 In the Add Item dialog box, click OK.
11 In the window that appears, click Apply, and then click OK.
Exclude files with low-risk signatures from Norton scans
Norton Signature Exclusions let you select specific known security risks to exclude from Norton
scans. For example, if a legitimate app, like a free game, relies on another program, like
adware, to function, you might decide to keep the adware, even if it exposes you to risk. You
might also decide not to be notified about the program in future scans.
Note: Exclusions reduce your protection and should be used only if you have a specific need
and fully understand the potential risk of excluding known threats from Norton scans.
Add a low-risk signature to the Signature Exclusions
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Antivirus.
4In the Antivirus settings window, click the Scans and Risks tab.
5Under Exclusions / Low Risks, in the Signatures to Exclude from All Detections row,
click Configure.
6In the Signature Exclusions window, click Add.
39Manage your Device Security
Run Norton scans to check for threats on your PC
7In the Security Risks window, click on a security risk that you want to exclude and then
click Add.
8In the Signature Exclusions window, click Apply, and then click OK.
Turn on or turn off automatic tasks
Norton runs automatic tasks as it quietly works to protect your computer. These automatic
tasks include scanning for viruses, monitoring your Internet connection, downloading protection
updates, and other important tasks. These activities run in the background when your computer
is turned on.
If any item needs your attention, Norton displays a message with the information on the current
status or prompts you to do something. If you do not see any messages, then your computer
is protected.
You can open Norton at any time to see the status of your computer at a glance or to view
protection details.
When a background activity is in progress, Norton notifies you with a message in the notification
area that is located at the far-right of the task bar. You can see the results of the latest activities
the next time you open the Norton main window.
Turn on or turn off automatic tasks
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Tasks Scheduling.
4In the Task Scheduling window, on the Automatic Tasks tab, do the following:
■Check the feature that you want to run automatically.
Check the Tasks check box to check all the features at once.
■Uncheck the feature that you do not want to run automatically.
Uncheck the Tasks check box to uncheck all the features at once.
5Click Apply, and then click Close.
Run custom tasks
Norton automatically checks your system and chooses the best settings to keep your system
secure. However, you can run some specific tasks. You can choose the specific tasks that
you want to run by using the options available in the Custom Tasks window.
40Manage your Device Security
Run Norton scans to check for threats on your PC
You can choose your own combination of tasks for a one-time scan. You can run LiveUpdate,
back up your data, clear browsing history, free disk space by cleaning up disk clutter, and
optimize your disks.
Run custom tasks
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Security, and then click Scans.
3In the Scans window, under Scans and Tasks, click Custom Task, and then click Go.
4In the Custom Tasks window, check the tasks that you want to run.
To select all the tasks, check Tasks.
5Click Go.
Schedule security and performance scans
Use the Task Scheduling settings to have Norton examine your system automatically for
security and performance issues. You can specify when and how often Norton needs to perform
those examinations.
You have the following options for scheduling security and performance scans:
Examine your PC for security and performance
issues whenever your PC is idle.
This setting provides the maximum protection.
Automatic (Recommended)
Examine your PC one or more times each week for
security and performance issues.
You can pick the days of the week and the time of
day on which the scan performs.
Weekly
Examine your PC once each month for security and
performance issues.
You can pick the day of the month and the time of
day on which the scan performs.
Monthly
Do not perform a scheduled security or performance
scan of your PC.
If you choose this option, you should perform
manual security and performance scans of your PC
periodically to maintain protection.
Manual Schedule
41Manage your Device Security
Run Norton scans to check for threats on your PC
Your computer's performance is maximized if you schedule your critical operations to occur
when your computer is idle. When you schedule your scans weekly or monthly and check the
Run only at idle time option, Norton scans your computer when it is idle. NortonLifeLock
recommends that you check Run only at idle time to experience better performance of your
computer.
Schedule security and performance scans
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Tasks Scheduling.
4On the Scheduling tab, under Schedule, select an option.
When you click Weekly or Monthly, you must select the time and day to run the automatic
tasks. You also have the option of specifying that the automatic tasks must run only when
the PC is idle.
5Click Apply, and then click Close.
Configure Data Protector to block malicious processes affecting your
PC
Data Protector protects your PC from malicious processes that intend to destabilize your PC,
corrupt and/or steal your data, and propagate the malicious nature to other good processes.
It uses Norton reputation technology to identify a process as safe, malicious, or unknown.
Depending on your situation, you can add more folders and/or extensions and can also exclude
processes for scanning and protection.
Warning: Turning off this feature reduces your PC protection. So, we recommend you to keep
this feature turned on always. However, if you wish to turn it off, do that temporarily and ensure
that it is turned on again.
Turn off or turn on Data Protector
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings >Antivirus.
3In the Antivirus window, click the Data Protector tab.
4In the Data Protector row, move the On/Off switch to On or Off.
5In the Show Notifications row, do one of the following:
42Manage your Device Security
Run Norton scans to check for threats on your PC
■Move the switch to On to notify you every time Data Protector blocks a threat.
■Move the switch to Off to suppress notifications. However, you can see the details of
blocked threats in the Security History window.
To access the Security History window, in the Norton main window, double-click
Security and then click History >Data Protector.
6Click Apply.
7If prompted, select the duration until when you want the Data Protector feature to be turned
off, and click OK.
Add or edit a folder for Data Protector protection
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings >Antivirus.
3In the Antivirus window, click the Data Protector tab.
4In the Data Protector row, move the On/Off switch to On.
5To add or edit a folder, do the following:
■Next to Protected Folders, click Configure.
■In the Protected Folders window, do the following:
■To include a new item, click Add.
■To change an existing item, choose the item and then click Edit to modify it.
Note: You cannot edit a preset folder.
■In the Add Item or Edit Item window, browse and select the folder.
■Click the check box to include the subfolders.
■Click OK.
6Click Apply and then click OK.
Add an extension for Data Protector protection
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings >Antivirus.
3In the Antivirus window, click the Data Protector tab.
4In the Data Protector row, move the On/Off switch to On.
43Manage your Device Security
Run Norton scans to check for threats on your PC
5To add an extension, do the following:
■Next to Protected File Types, click Configure.
■In the Protected File Types window, click Add.
■In the Add Item window, type the extension that you want to protect. For example, if
you want to protect executable files, type .exe in the box. All files with the .exe
extension, anywhere on the PC, are protected.
■Click OK.
6Click Apply and then click OK.
Remove a folder or an extension from Data Protector
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings >Antivirus.
3In the Antivirus window, click the Data Protector tab.
4In the Data Protector row, move the On/Off switch to On.
5Next to Protected Folders or Protected File Types, click Configure.
6On the Protected Folders or Protected File Types window, choose the item that you
want to remove.
Note: You cannot remove a preset folder or extension.
7Click Remove.
8Click Apply and then click OK.
Add or remove a process from Data Protector exclusion
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings >Antivirus.
3In the Antivirus window, click the Data Protector tab.
4In the Data Protector row, move the On/Off switch to On.
5On the Process Exclusion row, click Configure and do the following:
■To add a process for Data Protector exclusion, click Add and then choose the process.
44Manage your Device Security
Run Norton scans to check for threats on your PC
■To remove a process from Data Protector exclusion, click the process and then click
Remove.
6Click Apply and then click OK.
Set Norton to remove scripts that can be exploited in phishing
attempts
Script Control helps protect you from malware that you download or receive as attachments
in phishing emails. It removes suspicious scripts from files and sanitizes the files, by default**.
However, you can restore the original files with the script, and configure how you want Norton
to handle documents with embedded scripts.
Note: **For Chrome, Edge, and Internet Explorer browsers, this feature is supported from
Windows 10 RS2 and later versions.
Scripts are used to make documents dynamic and interactive. Although the primary objective
of scripts is to improve the document experience, cybercriminals can use them to sneak
malware on your computer. Scripts are generally not important to the function of a document
and many software programs disable them by default.
You can set Norton to exclude specific files from Script Control if you are confident that they
do not contain malicious content. For more information, See “Exclude files and folders from
Norton Auto-Protect, SONAR, and Download Intelligence scans” on page 38. You can restore
the original files by replacing the sanitized files. You should exclude files only if you are confident
that they do not have any malicious content.
Script Control identifies potential threats based on the behavior of files. If Norton detects any
potentially dangerous activity when you open a document with embedded script, it blocks the
application from running the script. You can configure how you want Norton to handle the
scripts when you open documents with embedded scripts.
Restore the original file
1Start Norton.
If you see the My Norton window, in the Device Security row, click Open.
2In the Norton main window, double-click Security, and then click History.
3In the Security History window, from the Show drop-down list, select Script Control.
4In the Script Control view, select the item that you want to restore.
5On the right pane, under Details, click Restore.
6In the Script Control Restore window, click Yes.
45Manage your Device Security
Run Norton scans to check for threats on your PC
7In the prompt that appears, select Yes.
8In the Security History window, click Close.
Turn on or turn off Script Control
1Start Norton.
If you see the My Norton window, in the Device Security row, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Antivirus.
4In the Antivirus settings window, click the Script Control tab.
5In the Remove scripts when downloading documents row, move the On/Off switch to
On or Off.
If you turn off, do the following:
■In the Security Request window, in the Select the duration drop-down list, select
the amount of time that you want to turn off the option.
6In the Block scripts when opening documents row, move the On/Off switch to On or
Off.
If you turn off, do the following:
■In the Security Request window, in the Select the duration drop-down list, select
the amount of time that you want to turn off the option.
7In the Settings window, click Apply, and then click Close.
Permanently delete all the Script Control items
1Start Norton.
If you see the My Norton window, in the Device Security row, click Open.
2In the Norton main window, click Settings.
3In the Security History window, from the Show drop-down list, select Script Control.
4In the Script Control view, click Clear Entries.
5In the Clear Entries window, click Yes.
46Manage your Device Security
Run Norton scans to check for threats on your PC
6In the confirmation dialog box, click Yes.
7In the Security History window, click Close.
Configure how Norton should handle documents with embedded script
1Start Norton.
If you see the My Norton window, in the Device Security row, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Antivirus.
4In the Antivirus settings window, click the Script Control tab.
5Under Block scripts when opening documents, in the Microsoft Office row, click
Configure.
6In the Microsoft Office Preferences window, under Actions, select the action you want
Norton to perform for each application.
Your options are:
■Block
■Allow
■Ask Me
You can choose a different action for each application.
7In the confirmation window that appears, click OK.
8In the Microsoft Office Preferences window, click Apply and then click OK.
9In the Adobe Document row, select the action you want Norton to perform for Adobe
documents.
10 In the Settings window, click Apply, and then click Close.
FAQs: Norton Script Control
What are scripts and why does Norton remove them?
Scripts are used to make documents dynamic and interactive. They can also add functionality
by automating certain tasks.
Scripts can include:
■ActiveX controls
■Add-ins
■Data connections
47Manage your Device Security
Run Norton scans to check for threats on your PC
■Macros
■Linked object linking and embedded OLE files
■Color-theme files
Although the primary objective of scripts is to improve the document experience, cybercriminals
can use them in phishing attempts to sneak malware on your computer. Scripts are generally
not important to the function of a document and many software programs disable them by
default.
Can removing scripts cause problems?
It depends. If a document relys on scripts to provide interactivity or to download additional
content, then that functionality will not work if the script is removed.
Am I still protected even if I turn off Script Control?
Norton detects when malware attempts to execute in a document, including malware embedded
by scripts, so you would be protected. Script Control provides an extra layer of security by
removing scripts and sanitizing documents.
How do I get back the original file?
1Start Norton.
If you see the My Norton window, in the Device Security row, click Open.
2In the Norton main window, double-click Security, and then click History.
3In the Security History window, from the Show drop-down list, select Script Control.
4In the Script Control view, select the active content item that you want to restore.
5On the right pane, under Details, click Restore.
6In the Script Control Restore window, click Yes.
7In the prompt that appears, select Yes.
8In the Security History window, click Close.
What applications does Norton block if it detects potential threat?
Norton blocks the following applications from opening if it detects any potentially dangerous
activity:
■Microsoft Excel
■Microsoft PowerPoint
■Microsoft Word
48Manage your Device Security
Run Norton scans to check for threats on your PC
In addition to these applications, Norton detects and blocks scripts from Adobe documents,
common developer utilities, Windows Management Instrumentation (WMI) tools, command-line
interfaces, and scripting interfaces.
Blocking scripts when downloading documents vs. opening documents:
what's the difference?
When you download a document with embedded script, Script Control uses Auto-Protect to
detect suspicious scripts. Auto-Protect uses the threat signatures that Norton receives during
virus definition updates and other security updates to determine the safety of any file that you
download.
When you open a document with embedded script, Script Control uses SONAR Protection
to detect any potentially dangerous activity. It identifies potential threats based on the behavior
of files and blocks the application from running the script.
Note: For Chrome, Edge, and Internet Explorer browsers, the Remove scripts when
downloading documents option is available only from Windows 10 RS2 and later versions.
Norton recommends that you keep both the Script Control options always turned on.
Manage your Password Manager
Password Manager helps you manage your passwords and provide additional security while
you perform online transactions. You can use the various features in Password Manager to
manage your personal data such as addresses, date of birth, and credit card information.
You can turn off or turn on the Password Manager from the Extensions page in Google Chrome
or from the Add-ons page in Mozilla Firefox.
Turn off or turn on Password Manager from Extensions page in Google Chrome
1Start Google Chrome.
2On the top-right corner, click the Customize and control Google Chrome icon, and then
click Settings.
3In the left pane, click Extensions.
4On the Extensions page, if Norton Password Manager appears enabled, move the
switch to off.
If Norton Password Manager appears disabled, move the switch to on.
5Restart Google Chrome.
49Manage your Device Security
Manage your Password Manager
Turn off or turn on Password Manager from Add-ons page in Mozilla Firefox
1Start Mozilla Firefox.
2On the Firefox menu, click Add-ons.
3On the Extensions tab, click Norton Password Manager.
4If Norton Password Manager is grayed out, click Enable.
If Norton Password Manager is not grayed out, click Disable.
5Restart Mozilla Firefox.
Turn off or turn on Password Manager from Extensions page in Safari
1Start Safari.
2On Safari menu, click Safari, and then click Preferences.
3Click Extensions.
4On the left pane, if Norton Password Manager is enabled, uncheck the Enabled box.
If Norton Password Manager is disabled, check the Enabled box.
Turn off or turn on Norton Safe Web
Norton Safe Web protects you when you browse, search, or shop online using Internet Explorer,
Firefox, Google Chrome, or Microsoft Edge. It analyzes the security level of websites that you
visit and shows if the websites are free from threats.
Norton Safe Web provides site rating icons next to search results so that you know if a website
is malicious or not before you visit it.
I have Google Chrome
Turn on Norton Safe Web from Extensions page in Google Chrome
1Start Google Chrome.
2On the top-right corner, click the customize icon, and then click Settings.
3In the left pane, click Extensions.
4In the Extensions page, next to Norton Safe Web, move the slider to enable the extension.
5Restart Google Chrome.
Turn off Norton Safe Web from Extensions page in Google Chrome
1Start Google Chrome.
2On the top-right corner, click the customize icon, and then click Settings.
3In the left pane, click Extensions.
50Manage your Device Security
Manage your Password Manager
4In the Extensions page, next to Norton Safe Web, move the slider to disable the
extension.
5Restart Google Chrome.
I have Mozilla Firefox
Turn on Norton Safe Web from Add-ons page in Mozilla Firefox
1Start Mozilla Firefox.
2On the top-right corner, click the menu icon, and then click Add-ons.
3On the Extensions tab, click Norton Safe Web.
4If Norton Safe Web shows as disabled, move the slider to enable the extension.
5Restart Mozilla Firefox.
Turn off Norton Safe Web from Add-ons page in Mozilla Firefox
1Start Mozilla Firefox.
2On the top-right corner, click the menu icon, and then click Add-ons.
3On the Extensions tab, click Norton Safe Web.
4If Norton Safe Web shows as enabled. move the slider to disable the extension.
5Restart Mozilla Firefox.
I have Safari
Turn off or turn on Norton Safe Web from Extensions page in Safari
1Start Safari.
2On the Safari menu, click Safari, and then click Preferences.
3Click Extensions.
4On the left pane, if Norton Safe Search is enabled, uncheck the Enabled box.
If Norton Safe Search is disabled, check the Enabled box.
I have Microsoft Edge
Turn off or turn on Norton Safe Web from Extensions page in Microsoft Edge
1Start Microsoft Edge.
2On the top-right corner, click the ellipse (...) icon, and then click Extensions.
3In the Extensions window, click Get extensions from the store.
4In the Store window, type Norton in the Search box.
5In the results, click Norton Safe Web and click Install.
51Manage your Device Security
Manage your Password Manager
6After the extension is installed, click Launch.
7In the You have a new extension pop-up window, click Turn it on.
8In the Norton Safe Web window, under Norton Safe Web, move the slider to On.
To turn off the Norton Safe Web extension, move the slider to Off.
Securely search and browse the web using Norton Safe Search
Norton Safe Search is Norton’s secure search engine that helps protect users from visiting
phishing and other risky sites that may appear in search results. It uses Norton’s Safe Web
technology, along with the Ask.com search engine, to rate websites according to their safety.
You can use Norton Safe Search even when you turn off the Password Manager features.
Note: Norton Safe Search is supported only in Microsoft Internet Explorer, Apple Safari, Mozilla
Firefox, and Google Chrome browsers.
Add Norton Safe Search in Google Chrome
1After you install Norton for the first time, when you start Google Chrome, the Browser
Protection page automatically opens in a new window.
You can also launch the Browser Protection page by clicking the Set Up Now option in
the Internet Security pillar.
2In the Browser Protection page, click the Click to Add option of Norton Safe Search.
3In the extensions pop-up that appears, click Add Extension.
To enable all the Norton extensions in Google Chrome, click Add All Norton Extensions
for Free and follow the on-screen instructions.
Add Norton Safe Search in Mozilla Firefox
1After you install Norton for the first time, when you start Mozilla Firefox, the Browser
Protection page automatically opens in a new window.
You can also launch the Browser Protection page by clicking the Set Up Now option in
the Internet Security pillar.
2In the Browser Protection page, click the Enable option of Norton Safe Search.
3In the extensions pop-up that appears, click Add Extension.
To enable all the Norton extensions in Google Chrome, click Add All Norton Extensions
for Free and follow the on-screen instructions.
52Manage your Device Security
Manage your Password Manager
Enable or disable Norton Safe Search in Microsoft Internet Explorer
When you install Norton, it adds the Norton Security toolbar to Internet Explorer. When you
open Internet Explorer, you are prompted to enable Norton Safe Search on your toolbar.
1Open your browser.
2On the Norton Security toolbar, click the settings (…) icon.
3In the menu that appears, move the slider next to Norton Safe Search to enable or disable
Norton Safe Search.
Configure Norton Safe Search as default search provider in Windows
10 TH2 in Microsoft Internet Explorer
After you upgrade your computer from Windows 10, Windows 8.1, or Windows 7 to Windows
10 TH2, Microsoft Internet Explorer 11 may prompt you to set your default search provider
and Home page settings.
To continue using Norton Safe Search as your default Home page and default search provider,
in the Choose your home page and search settings window, select Your current settings,
and click Done.
Set Norton Safe Search as default search provider
1Press the Windows +Rkeys to open the Run dialog box.
2Type in the following text, and then press Enter.
inetcpl.cpl
3In the Internet Properties window, on the Programs tab, click Manage add-ons.
4In the Manage Add-ons window, under Add-on Types, click Search Providers.
5Select Norton Safe Search and click Set as default.
6Click Close.
7In the Internet Properties tab, click OK.
Access Norton Password Manager
You can access Password Manager from the following areas:
■From the Internet Security section in the product main window on Windows
■From the Norton Password Manager extension
■From the Norton Password Manager app on Android and iOS
You can use the Logins and Cards options in the Web Protection pane to access Manage
Logins window and Manage Cards window respectively.
53Manage your Device Security
Manage your Password Manager
You can access all the Password Manager data even after the product expires. The following
are the features that you can view or access after the product expires:
You can view the stored login information, such as your login credentials
for your online bank account, email user ID, and password.
Logins
You can view your stored personal information, such as name, date of birth,
postal address, email address, and phone numbers.
Addresses
You can view your stored financial information, such as credit card
information, bank account information, and credit payment details.
Wallet
You can view the text that you entered for future reference.Notes
Note: You must be signed in to Password Manager to access the Password Manager features.
The Password Manager features are supported in Internet Explorer, Firefox, Safari, and Chrome
browsers.
Download and install the Norton Password Manager app on Android or iOS
1Do one of the following:
■On Android, go to Play Store. If you open Play Store for the first time, the Terms of
Service screen appears. Tap Accept to continue.
■On iOS, tap the App Store icon on your home screen.
2Search and select Norton Password Manager app.
3Do one of the following:
■On Android, on the application details screen, tap Install, and tap Accept & download.
■On iOS, tap Free and then tap INSTALL APP. In the Apple ID Password screen,
type your Apple account password.
Create Norton Password Manager cloud vault
Password Manager lets you create a cloud vault and save your Password Manager data. You
can create one cloud vault for each Norton account. Cloud vault provides you the ease of
using your Password Manager data when you are on the move.
You can access the Password Manager cloud vault from any computer that is connected to
the Internet.
Create cloud vault from browser
1Open your browser.
2Click Norton Password Manager on the top-right corner of the browser.
54Manage your Device Security
Manage your Password Manager
3In the Norton Password Manager sign in screen, click Sign In.
4In the Welcome to Norton window that appears, click Create an Account.
5In the Create an Account tab, fill in the details, and click Create Account.
6In the No Vault detected window, click Create Vault.
7In the Create your vault window, type your password, and click Next.
The password must satisfy all the mentioned criteria to be accepted.
8Type in your password again and click Next.
9Type in a hint to remind you of the password and click Create Vault.
10 In the Setup complete window, click Go to vault.
Create cloud vault from Norton
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Internet Security, and then click Password
Manager.
3In the Get started window, sign in with your credentials.
4In the New vault creation: vault password window, in the Vault Password box, type
your password, and then click Next.
5In the New vault creation: confirm password window, type the password again to
confirm, and then click Next.
6In the New vault creation: password hint box, type a hint for the password, and click
Next.
If you already have a backup of your Password Manager data, click Import and select
the backed-up file to merge to the new account.
7Click Finish.
Create cloud vault in Android or iOS
1Log on to the Norton Password Manager app.
2In the Sign in window, type your Norton account email address and password.
3Tap Sign in and follow the on-screen instructions.
Delete your Norton Password Manager cloud vault
Your cloud vault is encrypted and can be accessed only by using your Norton account and
vault passwords. To delete your cloud vault, you have to do it manually. Even if you uninstall
Norton from your device, you can still continue to use your vault from other devices.
55Manage your Device Security
Manage your Password Manager
Warning: When you delete a vault, all of the Password Manager data that are stored in the
vault is permanently removed. If you think that you may use your vault data at a later time, do
not delete your vault.
Delete your cloud vault
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Internet Security, and then click Password
Manager.
3In the Vault Closed window, type your password incorrectly for three times.
4Click the Click here link next to the Need to delete your Vault? option.
5In the Delete Vault window, click Yes, Delete my vault.
6In the warning dialog box, click Yes.
7Type your Norton account password to validate and click Sign In.
8In the confirmation window, click OK.
How do I access my cloud vault account after I uninstall Norton?
1Sign in to the Norton Password Manager website with your Norton account credentials.
2In the Open your vault window, type your vault password and click Open Vault.
Export your Norton Password Manager data
You can export your Password Manager data for security purposes, or for data recovery. You
can also transfer your Norton Password Manager data to a new computer. NortonLifeLock
recommends that you back up your vault data periodically. When you enable automatic backup
feature, backups of your vault are automatically created and stored locally on your device.
Note: Norton Password Manager does not allow the export of Norton Password Manager
(.NPM) files.
Export your Norton Password manager data from browser
1Start your browser.
2On the top-right corner of the browser, click the Norton Password Manager icon.
In the pop-up that appears, click Open vault.
3In the Unlock your vault window, type your vault password and click Open vault.
4Click the Norton Password Manager extension icon and click Vault.
56Manage your Device Security
Manage your Password Manager
5In the Norton Password Manager window, click the settings icon, and then click Export
vault.
6In the Protected vault Action window, enter your vault password to export the Norton
Password Manager data.
Export your Norton Password Manager data from Norton
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Internet Security, and then click Password
Manager.
3In the Norton Password Manager window, click the settings icon available at the bottom
of the window.
4Click the Import/Export tab.
5In the Export pane, select the file format.
You can select one of the following:
■Password Manager Backup Format – DAT File
If you want to back up your data with a password for more security, type and confirm
the password.
■Plain Text – CSV file (Logins & Notes only)
You can access your vault backups at My Documents\Norton Password Manager
Backups\<Norton account name>.
6Click Export.
7In the Validate Password for Password Manager window, type your vault password to
export your Password Manager data.
8Click OK to confirm.
Import your Norton Password Manager data
You can import your Password Manager data from the file that was previously backed up.
Vault auto backup happens only when auto backup feature is enabled. Default location of auto
backup folder is C:\Documents\Norton Password Manager.
The Merge imported data with existing data and Replace existing data with imported data
options appear when you import Norton Password Manager data from a backup file. You can
merge the imported data with the vault that you are currently signed in or replace the existing
data stored in your vault
57Manage your Device Security
Manage your Password Manager
Note: When you import, the file size must not be more than 15 MB for .CSV files. Also, Norton
Password Manager does not allow the import of Norton Password Manager (.NPM) files.
Import your Norton Password Manager data from Norton
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Internet Security, and then click Password
Manager.
3In the Norton Password Manager window, click the Settings icon available at the bottom
of the window.
4Click the Import/Export tab.
5In the Import row, click Import.
6In the Vault Import window, select one of the following options:
■Merge imported data with existing data
■Replace existing data with imported data
7Click Import.
8Browse to the location of the file that you want to import.
You can access your vault backups at My Documents\Norton Password Manager
Backups\<Norton account name>.
9Select the file, and then click Open.
10 If you have different passwords for the logins that you stored in the currently using vault
and the importing vault, Norton displays a confirmation message. Select one of the
following:
■Click Keep Existing Password to retain the password that is stored in the cloud vault.
■Click Keep Imported Password to overwrite the password that is stored in the cloud
vault with the password stored in the importing vault.
11 In the confirmation dialog box, click OK.
Enable or disable the Norton Security toolbar
When the Norton Security toolbar is enabled, Norton Password Manager displays the Norton
Safe Web pop-up window and a security ranking for websites that you visit. When the toolbar
is disabled, Norton Password Manager does not display the Norton Safe Web pop-up window,
but still notifies you about suspicious and fraudulent websites.
58Manage your Device Security
Manage your Password Manager
Enable or disable the Norton Security toolbar
◆Open your preferred browser:
■On Internet Explorer, right-click the menu bar, check or uncheck Norton Security
Toolbar to enable or disable it, and then follow the on-screen instructions.
■On Safari, click View >Customize Toolbar, and then drag and drop the Norton
Security toolbar extensions that you want to enable or disable.
Protect your device from exploits, hackers, and
zero-day attacks
A zero-day exploit is a technique that hackers use to take advantage of vulnerabilities in a
program in order to perform malicious actions on your computer. Besides slowing down your
computer or causing programs to fail, these exploits can expose your personal data and
confidential information to hackers.
The Exploit Prevention feature in your Norton product protects applications and files that are
prone to exploit attacks. By default, Norton Exploit Prevention is turned on and blocks attacks
against vulnerable programs by closing those programs. Norton sends an Attack Blocked
notification when it shuts down a program and provides links to information about the attack.
Turn off or turn on Exploit Prevention
Note: When Exploit Prevention is turned off, your computer is vulnerable to zero-day and
other exploits.
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Exploit Prevention.
4In the Exploit Prevention row, move the On/Off switch to Off or On.
5In the Settings window, click Apply, and then click Close.
Exploit Prevention Techniques
Norton uses proactive exploit prevention techniques to protect your computer from the latest
zero-day attacks. You can turn individual techniques on or off from the Settings window. By
default, all techniques are turned on.
59Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
Note: Norton recommends that you keep all individual Exploit Prevention techniques turned
on to protect against the widest range of exploits.
Exploit Prevention techniques include:
■Java Process Protection
Prevents remote hackers from using malicious code through java processes and allows
only trusted java processes to run.
■Structured Exception Handler Overwrite Protection
Protects against structured exception handling exploits, which compromise an application
by overwriting the pointer of an exception handler with an attacker controlled address.
■Stack Pivot Detection
Block exploit attacks that changes the stack pointer with attacker’s controlled memory to
execute its Return Oriented Programming (ROP) crafted attack code.
■Data Execution Prevention Enforcement
Blocks attackers from executing malicious code from stack or heap memory of your
computer.
■Memory Layout Randomization Enforcement
Enforces dynamically loaded application DLLs or modules to be always loaded in random
locations to protect them from attackers.
■Heap Spray Protection
Protects commonly targeted memory locations where exploits or attackers allocate their
shellcode using heap spray attack techniques.
■Memory Layout Randomization Enhancement
Improves the ASLR (Address Space Layout Randomization) behavior of the operating
system when allocating critical memory locations of the application. This makes those
memory locations less predictable from attackers.
■Null Page Protection
Pre-allocates the null memory location which will help in preventing attacks on null pointer
dereference vulnerabilities.
■Remote DLL Injection Detection
Prevents remote hackers from inserting malicious executable code over external networks
such as public IP addresses or domains.
■Stack Execution Prevention,Suspicious API Invocation Detection, and Heap Payload
Detection techniques protect your computer against Return-Oriented Programming (ROP)
60Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
attacks that bypass the Address Space Layout Randomization and Data Execution
Prevention exploit mitigation techniques.
Turn Norton Firewall on or off
Smart Firewall monitors communications between your computer and the other computers on
the Internet. It also protects your computer from common security problems. When the Smart
Firewall is turned off, your computer is not protected from Internet threats and security risks.
If you need to turn Smart Firewall off, you should only turn it off for a specified duration, after
which it is turned on again automatically.
Turn Norton Firewall on or off
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
4On the General Settings tab, in the Smart Firewall row, move the On/Off switch to Off
or On.
5Click Apply.
6If prompted, select the duration until when you want the Firewall feature to be turned off,
and click OK.
Disable or enable Norton Firewall from the Windows notification area
1In the notification area on the taskbar, right-click the Norton icon, and then click Disable
Smart Firewall or Enable Smart Firewall.
2If prompted, select the duration until when you want the Firewall feature to be turned off,
and click OK.
Customize Program Rules
After you use Norton for a while, you might need to change the access settings for certain
programs.
Customize Program Rules
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
61Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
4On the Program Control tab, in the Program column, select the program that you want
to change.
5In the drop-down list next to the program that you want to change, select the access level
that you want this program to have. Your options are:
Allow all access attempts by this program.Allow
Deny all access attempts by this program.Block
Create the rules that control how this program accesses the Internet.Custom
6Click Apply.
Change the order of firewall rules
Each list of firewall rules is processed from the top down. You can adjust how the firewall rules
are processed by changing their order.
Note: Do not change the order of the default Traffic rules unless you are an advanced user.
Changing the order of default Traffic rules can affect firewall functionality and reduce the
security of your computer.
Change the order of Traffic rules
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
4On the Traffic Rules tab, select the rule that you want to move.
5Do one of the following:
■To move this rule before the rule above it, click Move Up.
■To move this rule after the rule below it, click Move Down.
6When you are done moving the rules, click Apply.
Change the order of Program rules
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
62Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
3In the Settings window, click Firewall.
4On the Program Control tab, select the program that contains the rule that you want to
move.
5Click Modify.
6In the Rules window, select the rule that you want to move.
7Do one of the following:
■To move this rule before the rule above it, click Move Up.
■To move this rule after the rule below it, click Move Down.
8When you are done moving the rules, click OK.
9In the Firewall settings window, click Apply.
Turn off a Traffic rule temporarily
You can temporarily turn off a Traffic rule if you want to allow specific access to a computer
or a program. You must remember to turn on the rule again when you are done working with
the program or computer that required the change.
Note: You cannot turn off some of the default firewall rules that appear in the list. You can only
view the settings of these rules by using the View option.
Turn off a Traffic rule temporarily
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
4On the Traffic Rules tab, uncheck the box next to the rule that you want to turn off.
5Click Apply.
Allow Internet access for a blocked program
By default, Smart Firewall blocks certain programs from accessing the Internet. Such programs
might include certain streaming-media programs, network games, or custom business
applications that are provided by your employer. If you know that the program's Internet activity
is not a threat to your security, you can unblock the program's Internet access.
63Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
Allow Internet access for a blocked program
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
4On the Program Control tab, select the program that you want to allow access to the
Internet.
5In the Access drop-down list for the program entry, click Allow.
6Click Apply.
By default, Norton firewall automatically configures Internet access settings for Web-enabled
programs the first time that they run. When a program tries to access the Internet for the first
time, Automatic Program Control creates rules for it.
However, Norton lets you can manually configure the Internet access settings for your programs.
Configure Internet access settings for your programs
Turn off Automatic Program Control
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
4In the Firewall settings window, click Advanced Program Control.
5In the Automatic Program Control row, move the On/Off switch to Off.
6In the confirmation window, click Yes.
7In the Settings window, click Apply, and then click Close.
64Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
Configure the Internet access settings for a program
1Start your program.
When the program tries to access the Internet, Norton prompts you with a firewall alert.
2In the Firewall Alert window, in the Options drop-down list, select an action.
You can allow, block, or manually create a program rule.
3Click OK.
Turn off Firewall Block Notification
When Automatic Program Control is turned on, Smart Firewall automatically blocks malicious
applications and applications with low reputation from connecting to the Internet or
communicating with other machines on your network.
Norton notifies you when Smart Firewall blocks an application from connecting to the network.
If you do not want to see the notification, you can turn this off by using Advanced Program
Control.
Turn off Firewall Block Notification
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
4On the Advanced Program Control tab, move the Show Firewall Block Notification
switch to Off.
Intrusion Prevention exclusion list
If you are sure that a device on your network is safe, you can change the trust level of the
device to Full Trust. You can configure the trust level of a device using the Device Trust under
Network Settings. You can exclude these trusted devices from Intrusion Prevention scan.
Excluding Full Trust devices from the Intrusion Prevention scan saves the scan time and
improves the network speed of your computer. When you exclude a device that is set to Full
Trust, your Norton product does not scan any information that is received from this device.
The Full Trust devices that are excluded from Intrusion Prevention scan are added to Intrusion
Prevention exclusion list.
If you find that any of the devices that you excluded from the Intrusion Prevention scan is
infected, you can purge the saved exclusion list. When you purge the exclusion list, your Norton
product removes all the IPS excluded devices from the exclusion list.
You can purge the saved exclusion list under the following circumstances:
65Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
■Any of the devices that you excluded from Intrusion Prevention scan is infected.
■Any of the devices that you excluded from Intrusion Prevention scan attempts to infect your
computer.
■Your home network is infected.
How do I remove all devices from Intrusion Prevention exclusion list?
Remove all the devices from the Intrusion Prevention exclusion list
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
4Click the Intrusion and Browser Protection tab.
5Under Intrusion Prevention, in the Exclusion List row, click Purge.
6In the confirmation dialog box, click Yes.
7In the Settings window, click Close.
Turn on Browser Protection
Malicious websites detect and exploit browser vulnerabilities to download malware. When you
turn on Browser Protection, Norton blocks malware before it can attack. It helps protect your
sensitive information and prevents attackers from accessing your computer.
By default, Browser Protection is turned on. Keep Browser Protection turned on to ensure
protection against malicious websites.
Note: The Browser Protection feature is available for Google Chrome, Microsoft Internet
Explorer, Mozilla Firefox, and Microsoft Edge browsers.
How do I turn on Browser Protection?
To protect your browser from malicious websites, the Browser Protection feature is turned on
by default. However, if you had turned it off for any reason, you can turn it back on.
Turn on Browser Protection
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings.
3In the Settings window, click Firewall or Network.
66Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
4Click the Intrusion and Browser Protection tab.
5In the Browser Protection row, move the On/Off switch to On.
6Click Apply.
7In the Settings window, click Close.
Set Norton Firewall to stop or start notifying you when it blocks an
attack
You can choose whether you want to receive notifications when Norton Intrusion Prevention
blocks suspected attacks.
If you chose not to receive notifications, you can still view attacks that Norton blocked in your
security history.
Turn off or turn on Intrusion Prevention notifications
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall or Network.
4Click the Intrusion and Browser Protection tab.
5Under Intrusion Prevention, in the Notifications row, move the On/Off switch to Off or
On.
6In the Settings window, click Apply, and then click Close.
Turn off or turn on an individual Intrusion Prevention notification
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall or Network.
4Click the Intrusion and Browser Protection tab.
5Under Intrusion Prevention, in the Intrusion Signatures row, click Configure.
6In the Intrusion Signatures window, uncheck or check Notify me corresponding to the
individual signature.
7Click OK.
8In the Intrusion Signatures window, click Apply, and then click OK.
9In the Settings window, click Close.
67Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
Turn off or turn on AutoBlock
Norton AutoBlock stops all traffic between a device in your network and any other computer
that attempts to exploit that device. Since this includes traffic that may not be malicious,
AutoBlock only stops the connection for a limited time after it detects a threat. You can specify
the period for which you want your Norton product to block the connections from attacking
computers. By default, your Norton product blocks all traffic between your computer and the
attacking computer for a period of 30 minutes.
If AutoBlock blocks a computer or computers that you need to access, you can turn off
AutoBlock.
Turn off or turn on AutoBlock
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall or Network.
4Click the Intrusion and Browser Protection tab.
5Under Intrusion Prevention, in the Intrusion AutoBlock row, click Configure.
6In the Intrusion AutoBlock window, under AutoBlock, do one of the following:
■To turn off Intrusion AutoBlock, click Off.
■To turn on Intrusion AutoBlock, click On (Recommended), and then in the AutoBlock
attacking computers for drop-down list, select how long you want to turn on AutoBlock.
7In the Intrusion AutoBlock window, click OK.
8In the Settings window, click Close.
Unblock AutoBlocked computers
If Norton Firewall stops network traffic to a computer that you know is safe, you can restore
connections to the computer by removing it from the AutoBlock list in Norton Firewall settings.
Unblock an AutoBlocked computer
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall or Network.
4Click the Intrusion and Browser Protection tab.
5Under Intrusion Prevention, in the Intrusion AutoBlock row, click Configure.
68Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
6In the Intrusion AutoBlock window, under Computers currently blocked by AutoBlock,
select the IP address of the computer.
7Under the Action column, select Unblock from the drop-down list.
8In the Intrusion AutoBlock window, click OK.
9In the Settings window, click Close.
Add a device to Device Trust
You can manually add a device to the Device Trust. You can add a device by specifying the
following:
■The name or description of the device
■The IP address or physical address of the device
Note: If you trust a device that is not on your network, you can expose your computer to potential
security risks.
Add a device to Device Trust
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
4On the General Settings tab, in the Device Trust row, click Configure.
5In the Device Trust window, click Add.
6In the Add Device window, in the Name box, type the name of the device that you want
to add to your network.
The maximum character length of the device name should not exceed 15 characters.
69Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
7In the IP or Physical Address box, type the IP address or physical address of the device
that you want to add to the Device Trust.
You can use the following formats in the IP or Physical Address box:
172.16.0.0IPv4 address
fe80::12ac:fe44:192a:14ccIPv6 address
11-22-c3-5a-fe-a4Physical address
ftp.myfiles.comResolvable host
The address that you provide is not verified until the device is physically found on the
network.
8Select an option from the Trust Level drop-down menu. Your options are:
Adds a device to the Full Trust list.
Full Trust devices are monitored only for known
attacks and infections. You should select this
setting only when you are sure that the device is
completely safe.
Full Trust
Adds a device to the Restricted list.
Restricted devices do not have access to your
computer.
Restricted
9If you want the device to be excluded from Intrusion Prevention scans, check Exclude
from IPS Scanning.
10 Click Add Device.
Turn off or turn on Download Intelligence
Download Insight protects your computer against any unsafe file that you may run or execute
after you download it using a supported browser. By default, the Download Intelligence option
is turned on. In this case, Download Insight notifies you about the reputation levels of any
executable file that you download. The reputation details that Download Insight provides
indicate whether the downloaded file is safe to install.
There may be times when you want to turn off Download Insight. For example, if you want to
download an unsafe file. In this case, you must turn off Download Insight so that your Norton
product lets you download the file and does not remove it from your computer.
You can use the Download Intelligence option to turn off or turn on Download Insight.
70Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
Turn off or turn on Download Intelligence
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings.
3In the Settings window, click Firewall or Network.
4Click the Intrusion and Browser Protection tab.
5In the Download Intelligence row, move the On/Off switch to Off or On.
6Click Apply.
7If prompted, select the duration until when you want the Download Intelligence feature to
be turned off, and click OK.
8In the Settings window, click Close.
Turn off or turn on spam filtering
With the increase in usage of email, many users receive a number of unwanted and unsolicited
commercial email messages known as spam. Not only does spam make it difficult to identify
valid email messages, but some spam contains offensive messages and images.
To control these spam mails you can use the spam filtering. By default, spam protection remains
active. If for any reason you want to disable it, you can turn it off from within the program itself.
Note: Turning off Norton AntiSpam increases your exposure to receive unsolicited email
messages.
Turn off or turn on spam filtering
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings.
3In the Settings window, click AntiSpam.
4On the Filter tab, in the AntiSpam row, move the On/Off switch to Off or On.
5If you turn spam filtering off, do the following:
■In the Security Request window, in the Select the duration drop-down list, select
the amount of time that you want to turn off spam filtering.
6Click Apply.
71Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
7Click OK.
8In the Settings window, click Close.
Define the Internet usage for Norton
Network Cost Awareness lets you control the bandwidth that Norton uses. By default, Network
Cost Awareness is turned on and set to Auto. In Windows 7 or earlier, the default setting is
No Limit. If you have a slow Internet connection, you can reduce the bandwidth that Norton
uses. You can also set communication policies for all network connections that your computer
uses by changing Network Cost Awareness settings.
Define the Internet usage for Norton
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
4On the General Settings tab, in the Network Cost Awareness row, click Configure. If
the Configure option is disabled, move the On/Off switch to On.
5In the Network Cost Awareness settings window, under the Policy column, click the
drop-down list next to the network connection for which you want to set up a policy.
6Select one of the following:
■Auto Allows Norton to receive all product and virus definition updates based on the
Windows cost awareness policy.
Note: The Auto option is available only in Windows 8 or later.
■No Limit Allows Norton to use the required network bandwidth to receive all product
and virus definition updates. If you use Windows 7 or earlier, the default policy is No
Limit.
■Economy Allows Norton to access the Internet only to receive critical product updates
and virus definitions. If you have a limited Internet connection, Economy ensures you
are protected from critical security threats.
■No Traffic Blocks Norton from connecting to the Internet. If you choose this policy,
Norton cannot receive critical virus definitions and program updates, which can lead
to potential dangers and virus attacks.
7Click Apply, and then click OK.
8In the Settings window, click Close.
72Manage your Device Security
Protect your device from exploits, hackers, and zero-day attacks
Turn off or turn on Network Cost Awareness
You can set up policies to restrict the Internet usage of Norton. If you do not want to restrict
the Internet usage of your Norton product, you can turn off Network Cost Awareness.
If you feel that Norton uses too much network bandwidth, you can turn on Network Cost
Awareness. Then, you can set up policies to restrict the Internet usage of Norton. The Norton
product connects to the Internet based on the policy that you set up in the Network Cost
Awareness settings window. By default, Network Cost Awareness is turned on.
Turn off or turn on Network Cost Awareness
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall.
If you have Norton AntiVirus, click Network.
4On the General Settings tab, in the Network Cost Awareness row, move the On/Off
switch to Off or On.
5In the Settings window, click Apply, and then click Close.
Set Norton to monitor applications and block
malicious websites from accessing your computer
A few malicious websites may attempt to gain unauthorized access to your device information
when you install and open any freeware or shareware applications. Malicious websites detect
and exploit vulnerabilities to download malware such as crypto mining malware that can
expose your device information to cybercriminals.
With App URL Monitoring turned on, Norton monitors all applications that are installed on
your computer and block the malicious websites from accessing your computer. Norton alerts
you when it blocks a malicious website and you can view the information about the attack
using the Security History window.
Note: App URL Monitoring does not monitor the browser applications. To protect your browser
application from malicious websites, you need to add Norton browser extensions.
Turn on App URL Monitoring to block malicious websites
By default, App URL Monitoring is turned on. Keep App URL Monitoring turned on to ensure
protection against malicious websites.
73Manage your Device Security
Set Norton to monitor applications and block malicious websites from accessing your computer
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall or Network.
4Click the Intrusion and Browser Protection tab.
5Under Intrusion Prevention, in the App URL Monitoring row, move the On/Off switch
to On.
Exclude a URL or domain from monitoring
Intrusion Prevention uses an extensive list of attack signatures to detect and block suspicious
websites. In some cases, benign websites may be identified as suspicious, because it has a
similar attack signature. If you receive notifications about a possible attack, and you know that
the website or domain that triggers the notification is safe, you can exclude the signature from
monitoring.
Exclude a URL or domain from the alert notification
1On the alert notification, click View Details.
2In the Security History - Advanced Details window, click Unblock URL.
Exclude a URL or domain using your Norton
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Firewall or Network.
4Click the Intrusion and Browser Protection tab.
5Under Intrusion Prevention, in the App URL Monitoring Exclusions row, click
Configure.
6Click the Add button and enter the URL or the domain name that you want to exclude
from monitoring.
7If you want to edit or remove a URL or domain, do the following:
■Select a URL or domain from the list and click the Edit button. Modify the URL or the
domain name.
74Manage your Device Security
Set Norton to monitor applications and block malicious websites from accessing your computer
■Select a URL or domain that you want to remove and click the Remove button.
View information about the blocked URL
View information in the alert notification
1On the alert notification, click View Details.
2In the Security History - Advanced Details window, you can view more details about
the blocked URL.
View information using the Security History window
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, double-click Security, and then click History.
3In Security History window, in the Show drop-down list, select Intrusion Prevention
from the list.
4Click a row to view the details for that item.
5Double-click a row, or click More Options, to open the Security History Advanced Details
to view more details about the activity and take an action on an activity if required.
Get started using Norton Cloud Backup
Cloud Backup stores and protect important files and documents as a preventative measure
to data loss due to hard drive failures, stolen devices and even ransomware.
Note: Norton Cloud Backup is available only on Windows.
Before running Norton Cloud Backup, create a backup set that specifies what files you want
to back up. You can also specify where you want the files to be backed up and when you want
the backup to run. You can backup files to the cloud using Norton Cloud Backup or to your
own external drives.
Note: The first time you run a backup, Norton may take some time to examine and copy all
the files on your computer. If your Internet connection is slow, the process may take longer.
Create a backup set
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Backup, and then click Backup Sets.
75Manage your Device Security
Get started using Norton Cloud Backup
3In the Backup Settings window, click Create New Set.
4In the window that appears, type a name for your backup set, and then click OK.
5On the What tab, under File Types, turn on one or more file categories that you want to
back up.
6On the Where tab, in the Destination column, select Secure Cloud Storage.
If you have not activated cloud backup, click the Activate for free link and follow the
instructions.
7On the When tab, use the Schedule list to select the backup schedule that best suits
your needs.
8Click Save Settings.
Run Norton Cloud Backup
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Backup, and then click Run Backup.
3In the Run Backup window, follow the on-screen instructions.
4Click Close.
Note: If the backup does not complete, Norton suggests possible causes such as
inadequate storage capacity or speed limitations. Always check that you are connected
to the Internet when running a backup and that storage devices are connected and turned
on.
Add or exclude files and folders in your backup sets
Norton lets you back up different file types, like picture, music, or video files, to your backup
sets. You can specify files or folders that contain file types normally included in your backup
sets and exclude them from backups.
You can also add or remove file extensions that are normally part of the default file types. For
more information, See “View or change the default file types or file extensions that Norton
includes in backups” on page 77.
Add or exclude files and folders in backup set
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Backup, and then click Backup Sets.
76Manage your Device Security
Get started using Norton Cloud Backup
3In the Backup Settings window, in the Backup Set drop-down list, select the backup set
that you want to configure.
4On the What tab, click Add or exclude files or folders.
5In the window that appears, do the following:
■To add a file to the backup set, click Include File and navigate to the file you want to
add.
■To add a folder to the backup set, click Include Folder and navigate to the folder you
want to add.
■To remove a file from the backup set, click Exclude File and navigate to the file you
want to remove.
■To remove a folder from the backup set, click Exclude Folder and navigate to the
folder you want to remove.
6In the Backup Settings window, click Save Settings.
Note: You can also right-click a file or folder and select Norton Security > Add to
Backup/Exclude from Backup from the shortcut menu.
The Add to Backup and Exclude from Backup options appear in the shortcut menu only
after you configure your backup and when the Backup Settings and the Restore Files windows
are closed.
View or change the default file types or file extensions that Norton
includes in backups
By default, Norton Backup looks for files that belong to certain file types, like pictures, music,
or video, before running a backup. The default file types ensure that the data most users
consider important gets backed up automatically once they create a backup set and run a
backup. You can change the backup file type defaults, or the extensions included in each file
type, if you want to include or exclude data from your backups.
View or change default file types or file extensions included in backups
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Backup, and then click Backup Sets.
3In the Backup Settings window, in the Backup Set drop-down list, select the backup set
that you want to configure.
4On the What tab, check Edit File Type to change the extensions included in file types
for picture, music, video and other file types.
77Manage your Device Security
Get started using Norton Cloud Backup
5Under File Types, click Configure next to a file type.
6In the window that appears, do the following, and click Save.
■To remove a file extension, select the file extension in the list and click Remove.
■To add additional extensions to the list, click Add New.
7In the Backup Settings window, click Save Settings.
Restore pictures, music, or other important files from Norton backup
sets
You can easily restore your Norton Backup data if you are the victim of ransomware or other
malware or if you experience unrecoverable hardware issues. You can choose to restore entire
backup sets or specific files in a backup set. You can also determine where to restore backed
up files.
Restore Norton backup files or entire backup sets
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Backup, and then click Restore Files.
3In the Restore Files window, under Restore From, click View All.
Click a backup set, and then click OK.
4In the Restore Files window, under Files, click Browse for Files and Folders.
Select the files that you want to restore, and then click OK.
5In the Restore Files window, under Restore To, click Original Location.
Click Change and follow the instructions if you don’t want to restore to the original location.
6Click Restore Files and then click Close.
Delete backup set and files from Cloud Backup
You can delete a backup set if it is no longer needed. You cannot delete a backup set if only
one backup set is available. However, you can create a new backup set before you delete the
old backup set.
When a backup set is deleted, the Backup details of the files that are included in that backup
set also change. For example, the icon overlays and the Backup tab in the file properties of
the file no longer appear.
Deleting a backup set is particularly helpful if you want to free some space on your Secure
Cloud Storage.
78Manage your Device Security
Get started using Norton Cloud Backup
Note: To delete a backup set from your cloud backup, you must set the Network Cost
Awareness option in the Firewall Settings window to No Limit.
For more information, See “Define the Internet usage for Norton ” on page 72.
Delete a backup set
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, double-click Backup, and then click Backup Sets.
3In the Backup Settings window, in the Backup Set drop-down list, select the backup set
that you want to delete.
4Click Delete.
5In the Delete Backup Set window, do one of the following:
■To delete the current backup set, select Delete backup set.
■To delete the current backup set and purge the files already backed up, select Delete
backup set and files.
6Click Yes.
Delete backup set from Norton account
1Sign in to Norton.
2In the My Norton page, click Cloud Backup.
The existing backup sets that are in use are displayed.
3To delete a backup set, click the trash icon of the backup set that you want to delete.
4In the Delete Backup Set confirmation window, click Delete.
Click Cancel to display the backup page without deleting the backup set.
Customize your Norton product settings
In the Settings window, you can turn on or turn off the following Quick Controls services:
■Silent Mode
■Backup
■Backup Status Overlays
■Automatic LiveUpdate
■Smart Firewall
79Manage your Device Security
Customize your Norton product settings
■Norton Tamper Protection
You should leave all of the services turned on except Silent Mode.
Turn on or turn off Quick Controls services
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, under Quick Controls, do one of the following:
■To turn on a service, check its check box.
■To turn off a service, uncheck its check box.
If an alert or a message appears, select the duration from the drop-down menu, and
then click OK.
Customize Real Time Protection settings
Real Time Protection detects unknown security risks on your computer and lets you determine
what action to take if it finds a risk.
Note: Default settings are recommended for most users. If you want to turn off a feature
temporarily, turn it on as soon as possible. If you want low-risk items removed automatically,
configure SONAR Advanced mode. Auto-Protect checks for viruses and other security risks
every time that you run programs on your computer. Always keep Auto-Protect on.
Set Auto-Protect to scan removable media
Checks for boot viruses when you access removable media. After the removable media has
been scanned for boot viruses, it is not scanned again until it is reinserted or formatted. If you
still suspect that a boot virus infects your removable media, ensure that Auto-Protect is turned
on to rescan the removable media. You then insert the removable media and open it from My
Computer for Auto-Protect to rescan it. You can also scan it manually to verify that the
removable media is not infected.
Customize Automatic Protection settings
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
80Manage your Device Security
Customize your Norton product settings
3In the Settings window, click Antivirus.
4Under Removable Media Scan, set the slider to On.
Set SONAR to remove threats automatically
SONAR provides real-time protection against threats and proactively detects unknown security
risks on your computer. SONAR identifies emerging threats based on the behavior of
applications. You can configure how SONAR removes a threat using SONAR Advanced Mode
settings.
Set SONAR to remove threats automatically
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Antivirus.
4Under Remove Risks Automatically, set the slider to Always.
5Under Remove Risks if I Am Away, set the slider to Always.
6Click Apply.
Set Auto-Protect to exclude known good files from Norton scans
If you think Norton identifies a valid application as a security risk, you can exclude the file from
Norton scans.
Exclude files from Norton scans
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton main window, click Settings.
3In the Settings window, click Antivirus.
4In the Antivirus settings window, click the Scans and Risks tab.
5Under Exclusions / Low Risks, do one of the following:
■In the Items to Exclude from Scans row, click Configure.
■In the Items to Exclude from Auto-Protect, SONAR and Download Intelligence
Detection row, click Configure.
6In the window that appears, click Add Folders or Add Files.
81Manage your Device Security
Customize your Norton product settings
7In the Add Item dialog box, click the browse icon. In the dialog box that appears, select
the item that you want to exclude from scans.
8Click OK.
Scans and Risks settings
Scans and Risks settings let you customize the scans that Norton performs on your computer.
You can configure a scan based on the digital signature and trust level of the files on your
computer. You can define how Norton should behave when it scans email messages.
You can use the following Scans and Risks settings:
Computer Scans
You can run different types of scans to detect and prevent any virus infection on your computer.
The scans are Quick Scan, Full System Scan, and customized scans. You can use the various
Computer Scans options to customize the scans that Norton performs on your computer.
You can also specify scanning of compressed files.
The Computer Scans options also let you specify scans to detect rootkits, other stealth items,
tracking cookies, and unknown security threats. Your options are:
■Compressed File Scan
Scans and repairs the files inside compressed files.
When you turn on this feature, Norton scans and detects viruses and other security risks
in the files within compressed files and removes the compressed files.
■Rootkits and Stealth Items Scan
Scans for rootkits and other security risks that might be hidden on your computer.
■Network Drives Scan
Scans the network drives that are connected to your computer.
Norton performs a Network Drives Scan during Full System Scan and Custom Scan.
By default, the Network Drives Scan option is turned on. If you turn off this option, Norton
does not scan network drives.
■Heuristic Protection
Scans your computer to protect against unknown security threats.
Norton uses heuristic technology to check suspicious characteristics of a file to categorize
it as infected. It compares the characteristics of a file to a known infected file. If the file has
sufficient suspicious characteristics, then Norton identifies the file as infected with a threat.
■Tracking Cookies Scan
Scans for the small files that programs might place on your computer to track your computing
activities.
■Full System Scan
82Manage your Device Security
Customize your Norton product settings
A Full System Scan thoroughly examines your entire computer for viruses, spyware, and
different security vulnerabilities. You can use the Configure option to schedule the Full
System Scan.
Protected Ports
Protected Ports settings protect the POP3 and SMTP ports of your email program.
You can use this option to manually configure your POP3 and SMTP email ports for email
protection. If the SMTP and POP3 port numbers that your Internet service provider (ISP) has
provided for your email program is different from the default SMTP and POP3 port numbers,
you must configure Norton to protect the ports.
Email Antivirus Scan
Email Antivirus Scan protects you from the threats that are sent or received in email
attachments.
You can use the Email Antivirus Scan options to define how Norton should behave when it
scans email messages. Based on the options you choose, Norton automatically scans the
email messages that you send or receive.
Exclusions / Low Risks
Exclusions options specify the items such as folders, files, and drives that you exclude from
Norton scans. Scan signatures and low-risk items are some items that you can exclude from
scanning.
Exclusions options also let you choose which categories of risks you want Norton to detect.
Your options are:
■Low Risks
Lets you manage the low-risk items that are found in your computer.
You can specify how you want Norton to respond to low-risk items.
■Items to Exclude from Scans
Lets you determine which disks, folders, or files you want to exclude from risk scanning.
You can add new exclusion items or edit the added items in the excluded-items list. You
can also remove items from the excluded-items list.
■Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection
Lets you determine which disks, folders, or files you want to exclude from Auto-Protect
scans and SONAR scans.
You can add the new items that need to be excluded or modify the items that you already
excluded. You can also remove items from the excluded-items list.
■Signatures to Exclude from All Detections
Lets you select known risks by name and remove a risk name from the excluded-items list
83Manage your Device Security
Customize your Norton product settings
You can also view the risk impact that is based on the performance, privacy, removal, and
stealth impact.
■Clear file IDs excluded during scans
Lets you remove the reputation information of the files that are excluded from scanning.
You can use the Clear All option to clear the reputation information of the files that are
excluded from scanning.
Note: Exclusions reduce your level of protection and should be used only if you have a specific
need.
Intrusion and Browser Protection settings
Intrusion Prevention scans all the network traffic that enters and exits your computer and
compares this information against a set of attack signatures. Attack signatures contain the
information that identifies an attacker's attempt to exploit a known operating system or program
vulnerability. Intrusion Prevention protects your computer against most common Internet
attacks.
If the information matches an attack signature, Intrusion Prevention automatically discards the
packet and breaks the connection with the computer that sent the data. This action protects
your computer from being affected in any way.
Intrusion Prevention relies on an extensive list of attack signatures to detect and block
suspicious network activity. The Norton product runs LiveUpdate automatically to keep your
list of attack signatures up to date. If you do not use Automatic LiveUpdate, you should run
LiveUpdate once a week.
The Norton product also provides the Browser Protection feature to protect your browser from
malicious programs.
Note: The Browser Protection feature is available for Google Chrome, Microsoft Internet
Explorer, Mozilla Firefox, and Microsoft Edge browsers.
With increasing Internet use, your browser is prone to attack by malicious websites. These
websites detect and exploit the vulnerability of your browser to download malware programs
to your system without your consent or knowledge. These malware programs are also called
drive-by downloads. The Norton product protects your browser against drive-by downloads
from malicious websites.
The Intrusion and Browser Protection settings also include the Download Intelligence
option to protect your computer against any unsafe file that you download. Download Intelligence
provides information about the reputation level of any executable file that you download using
the browser. Download Intelligence supports only downloads using the HTTPS protocol, Internet
84Manage your Device Security
Customize your Norton product settings
Explorer 6.0 browser or later, Edge 40.15063 browser or later, Chrome 10.0 browser or later,
and Firefox 3.6 browser or later. The reputation details that Download Intelligence provides
indicate whether the downloaded file is safe to install. You can use these details to decide
whether you want to install the executable file.
Set Norton to allow you to remotely manage your protected devices
Norton Remote Management sends the health status of your device and other information to
Norton Studio app for Windows. You can use this app to view, manage, or explore Norton
products and fix some protection issues with your device remotely. By default, Remote
Management is turned off.
Turn on Remote Management
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings.
3In the Settings window, click Administrative Settings.
4In the Remote Management row, move the switch to On.
5Click Apply, and then click Close.
Protect Norton device security settings from unauthorized access
To prevent unauthorized changes to your Norton device security settings turn on Settings
Password Protection and Norton Tamper Protection.
■Settings Password Protection lets you set a password to view or change device security
settings.
■Norton Tamper Protection checks for modifications to your settings by unknown or
suspicious apps.
Turn on or off Settings Password Protection and Norton Tamper Protection
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings.
3In the Settings window, click Administrative Settings.
4Under Product Security:
■In the Settings Password Protection row, move the switch to On or Off.
■In the Norton Tamper Protection row, move the switch to On or Off.
If prompted, select how long you want the feature off, and click OK.
85Manage your Device Security
Customize your Norton product settings
5Click Apply.
6If you see the Set Password window, type a password and confirm. You need to set a
password each time you turn this feature off and on.
7Click OK.
8In the Settings window, click Close.
Reset a lost or forgotten password for Norton Settings Password
Protection
You must reinstall your Norton to access the settings and set a new password.
Set a shortcut key to search Norton device security for information
When you search using the search icon in the Norton device security app, you can find Norton
features and support information as well as general topics online. You can use the default
keyboard shortcut Ctrl + F to launch search more quickly or set a shortcut.
Set up a search shortcut key
1Start Norton.
If you see the My Norton window, next to Device Security, click Open.
2In the Norton product main window, click Settings.
3In the Settings window, click Administrative Settings.
4In the Search Shortcut Key row, move the switch to On.
5Click the arrow and then choose a key that you want to assign for in-product search.
6Do one of the following:
■For the shortcut key to work only when your Norton product has focus, uncheck the
Global option.
■For the shortcut key to work even when your Norton product has no focus, check the
Global option.
7Click Apply, and then click Close.
86Manage your Device Security
Customize your Norton product settings
Find additional solutions
This chapter includes the following topics:
■Uninstall Device Security on Windows
■Disclaimers
Uninstall Device Security on Windows
Follow the instructions below to uninstall your Device Security app from your computer.
Uninstall Device Security from Windows
1Press the Windows + R keys to open the Run dialog box.
2Type appwiz.cpl and press Enter.
3In the list of currently installed programs, select your Norton product, and then click
Uninstall/Change.
4Follow the on-screen instructions.
Device Security is not fully uninstalled until you restart your computer.
Disclaimers
Copyright © 2020 NortonLifeLock Inc. All rights reserved. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo,
Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. or its affiliates in
the United States and other countries. Firefox is a trademark of Mozilla Foundation. Google Chrome and Android are trademarks
of Google, LLC. Mac, iPhone and iPad are trademarks of Apple Inc. Microsoft and the Windows logo are trademarks of
Microsoft Corporation in the United States and/or other countries. The Android robot is reproduced or modified from work
created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.
Other names may be trademarks of their respective owners.
4
Chapter