Table of Contents
- Contents
- Getting Started
- Registering the Handset
- Call Features
- Placing Calls
- Answering Calls
- Disabling Call Waiting
- Silencing or Rejecting Incoming Calls
- Ending Calls
- Muting/Unmuting Audio
- Holding and Resuming Calls
- Call Forward
- Transferring Calls
- Conference Calls
- Advanced Call Features
- Directory
- Call History
- Customizing Your Phone
- Audio Settings
- Bluetooth
- Maintaining Your Phone
- Appendix
Yealink DECT W59R User Manual
Displayed below is the user manual for DECT W59R by Yealink which is a product in the Telephone Handsets category. This manual has pages.
Related Manuals
| Contents | ii
Contents
Getting Started.............................................................................................5
Hardware Overview............................................................................................................................. 5
W59R Hardware....................................................................................................................... 5
Power LED Indicator.................................................................................................................6
Menu on the W59R.............................................................................................................................7
Main Menu................................................................................................................................ 7
Submenu...................................................................................................................................8
Returning to Idle Screen.......................................................................................................... 9
Screen and Icons................................................................................................................................ 9
Idle Screen................................................................................................................................9
Icons on the Idle Screen........................................................................................................10
Line Status Screen................................................................................................................. 10
Icons on the Calls Screen......................................................................................................10
Icons on the Line Status Screen............................................................................................11
Entering Characters...........................................................................................................................11
Setting the Input Modes......................................................................................................... 11
Entering Data on the W59R...................................................................................................11
Registering the Handset........................................................................... 12
Possible Reasons for Registration Failure........................................................................................ 12
Registering Handsets at the Base Station........................................................................................12
Selecting a System to Connect........................................................................................................ 12
Call Features.............................................................................................. 13
Placing Calls......................................................................................................................................13
Placing External Calls............................................................................................................ 13
Placing a Call from the Call History.......................................................................................14
Placing a Call from the Directory........................................................................................... 14
Speed Dial.............................................................................................................................. 14
Redial...................................................................................................................................... 15
Placing an Anonymous Call................................................................................................... 16
Calling Emergency Alarm Number.........................................................................................17
Answering Calls.................................................................................................................................17
Answering a Call.....................................................................................................................17
Answering a Call When in a Call........................................................................................... 17
Answering a Call Automatically.............................................................................................. 18
Disabling Call Waiting....................................................................................................................... 18
Silencing or Rejecting Incoming Calls.............................................................................................. 18
Silencing a Call.......................................................................................................................18
Rejecting a Call Manually.......................................................................................................19
Rejecting Anonymous Calls....................................................................................................19
Rejecting Calls with Do Not Disturb (DND)........................................................................... 19
Ending Calls...................................................................................................................................... 19
Muting/Unmuting Audio..................................................................................................................... 19
Holding and Resuming Calls.............................................................................................................20
Holding a Call.........................................................................................................................20
Resuming a Held Call............................................................................................................ 20
| Contents | iii
Call Forward...................................................................................................................................... 20
Forwarding Incoming Calls..................................................................................................... 20
Transferring Calls...............................................................................................................................21
Performing a Blind Transfer....................................................................................................21
Performing a Semi-Attended/Attended Transfer..................................................................... 21
Conference Calls............................................................................................................................... 21
Local Conference....................................................................................................................22
Network Conference............................................................................................................... 22
Advanced Call Features............................................................................24
Call Park and Call Retrieve...............................................................................................................24
Parking or Retrieving a Call in the FAC Mode....................................................................... 24
Parking or Retrieving a Call in the Transfer Mode................................................................. 25
Retrieving a Call with a Retrieve Key.................................................................................... 25
Shared Call Appearance (SCA)........................................................................................................ 26
State Indicator of Shared Line............................................................................................... 26
Placing Calls on a Shared Line............................................................................................. 27
Answering Calls on a Shared Line.........................................................................................27
Placing a Call on Public Hold................................................................................................ 27
Placing a Call on Private Hold...............................................................................................27
Retrieving a Held Call on a Shared Line............................................................................... 27
Barging in an Active Call on a Shared Line...........................................................................27
Pulling a Shared Call on a Shared Line................................................................................ 28
Voice Mail.......................................................................................................................................... 28
Setting the Voice Mail Code...................................................................................................28
Leaving Voice Mails................................................................................................................28
Listening to Voice Mails..........................................................................................................28
Directory..................................................................................................... 29
Local Directory...................................................................................................................................29
Adding Contacts..................................................................................................................... 29
Viewing Contacts.................................................................................................................... 29
Editing Contacts......................................................................................................................29
Deleting Contacts................................................................................................................... 30
Searching for Contacts........................................................................................................... 30
Shared Directory................................................................................................................................30
Adding Shared Contacts.........................................................................................................31
Editing Shared Contacts.........................................................................................................31
Deleting a Shared Contact..................................................................................................... 31
Deleting All Shared Contacts................................................................................................. 31
Searching for Shared Directory Contacts...............................................................................31
Saving a Shared Contact to the Local Directory....................................................................32
Blacklist..............................................................................................................................................32
Adding a Blacklist Contact..................................................................................................... 32
Viewing Blacklist Contacts......................................................................................................32
Editing a Blacklist Contact......................................................................................................32
Deleting Blacklist Contacts..................................................................................................... 33
Remote Phone Book......................................................................................................................... 33
Searching for Remote Phone Book Contacts........................................................................ 33
Viewing Remote Phone Book Contacts................................................................................. 33
Saving a Remote Phone Book Contact to the Local Directory.............................................. 34
Call History.................................................................................................34
Call History Icons.............................................................................................................................. 34
Viewing History Records................................................................................................................... 34
Saving a History Record to Local Directory..................................................................................... 35
Saving a History Record to Blacklist.................................................................................................35
Deleting History Records.................................................................................................................. 35
Deleting a Call Record........................................................................................................... 35
Deleting All Call Records....................................................................................................... 36
Customizing Your Phone.......................................................................... 36
Turning Handset On.......................................................................................................................... 36
Turning Handset Off.......................................................................................................................... 36
Changing the Wallpaper....................................................................................................................37
Setting the Screen Saver.................................................................................................................. 37
Changing the Brightness...................................................................................................................37
Setting the Keypad Light...................................................................................................................37
Changing the Language....................................................................................................................37
Time & Date...................................................................................................................................... 38
Setting the Time and Date Manually......................................................................................38
Changing the Time and Date Format.................................................................................... 38
Shortcuts............................................................................................................................................38
Supported Shortcuts...............................................................................................................38
Customizing the Shortcuts..................................................................................................... 39
Locking Your Handset....................................................................................................................... 39
Locking Handset Keypad........................................................................................................40
Unlocking Your Handset......................................................................................................... 40
Audio Settings............................................................................................40
Silent Mode........................................................................................................................................40
Switching on Silent Mode.......................................................................................................40
Switching off Silent Mode.......................................................................................................40
Adjusting the Volume.........................................................................................................................41
Setting the Ring Tone....................................................................................................................... 41
Setting the Ring Tone for the External Calls..........................................................................41
Setting the Advisory Tone................................................................................................................. 41
Setting the Vibrator........................................................................................................................... 42
Disabling the Noise Cancellation...................................................................................................... 42
Bluetooth.................................................................................................... 42
Enabling / Disabling the Bluetooth.................................................................................................... 42
Pairing Devices..................................................................................................................................43
Managing Paired Headsets............................................................................................................... 43
Editing Device Name of Your Phone................................................................................................ 43
Maintaining Your Phone............................................................................44
Investigating Warnings.......................................................................................................................44
Resetting the Handset.......................................................................................................................44
Appendix.....................................................................................................44
Appendix A- Menu Structure.............................................................................................................45
Appendix B - Input Modes and Characters...................................................................................... 45
Appendix C - Bluetooth Headset Compatibility List.......................................................................... 46
| Getting Started | 5
Getting Started
Before you use your phone, take some time to get familiar with its features and user interface.
•Hardware Overview
•Menu on the W59R
•Screen and Icons
•Entering Characters
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features.
•W59R Hardware
•Power LED Indicator
W59R Hardware
No. Item Description
1 Receiver Receives audio in receiver mode.
| Getting Started | 6
No. Item Description
2 Power LED Indicator Indicates call status, message status, and charging status.
3 Phone Screen Shows information.
4 Soft Keys Access the function directly. It depends on the operating situation.
5 Message Key Accesses the voice mail or missed call.
6 Speakerphone Key • Switches among the receiver, headset, and handsfree modes.
• Answers an incoming call.
• Places a call in handsfree mode.
7 Navigation Keys Scroll through information or options on the screen.
8 OK Key Confirms actions or enters the main menu.
9 On-hook Key/Power Key • Press briefly to return to the previous screen.
• Long press to return to the idle screen.
• Press to turn the handset on.
• Long press on the idle screen to turn the handset off.
• Cancels actions or ends a call.
• Rejects an incoming call.
10 Off-hook Key • Answers an incoming call.
• Enters the redial calls list.
• Places a call in receiver or headset mode.
11 Keypad Provides digits, letters, and special characters.
12 TRAN Key Transfers a call to another party.
13 Mute Key Toggles mute feature on or off.
14 Microphone Picks up audio.
15 Speaker Outputs audio in handsfree mode.
16 Volume Key +/- Adjusts volume.
17 Emergency Alarm Button Long press 2 seconds to set off the emergency alarm.
Note: The settings for this button are configured on the DM where
the handset is registered. They cannot be set or changed on the
handset. Contact your adminstrator for more information on which
alarm type pressing the alarm button will initiate and whether it is
possible to terminate the alarm from the handset.
Power LED Indicator
LED Status Description
Solid red The handset is charging.
Fast flashing red (300ms) The handset is ringing.
Slowly flashing red (1s) The handset receives a voice mail or has a missed call.
| Getting Started | 7
LED Status Description
Off The handset is powered off.
The handset is idle.
The handset is fully charged.
Menu on the W59R
The handset provides a variety of features that are grouped into the menu.
•Main Menu
•Submenu
•Returning to Idle Screen
Main Menu
No. Description
1 Menu item you selected.
| Getting Started | 8
No. Description
2Menu icon:
: Status—To view the status information of DM, handset, and line.
: Intercom—Not available in the multi-cell system.
: Voice Mail—To set and view voice mail(s).
: Call Features—To access the features of Call Forward, Do Not Disturb, Call
Waiting, Anon.Call Rejection, and Anonymous Call.
: Directory—To access the directory and manage the contacts.
: Settings—To personalize the setting of your handset.
: History—To access the call history list.
3 Soft key label.
•Entering the Main Menu
•Accessing the Main Menu Feature
Entering the Main Menu
You can enter the main menu to view the features.
Procedure
Press the OK key when the handset is idle.
The main menus are displayed on the screen as icons.
Accessing the Main Menu Feature
After entering the main menu, you can use the navigation keys to access the desired menu.
Procedure
1. Press the OK key when the handset is idle.
The main menus are displayed on the screen as icons.
2. Press the navigation keys to select a different menu icon.
The name of the associated menu appears on the top of the screen.
3. Press OK to open the selected menu.
Note: You can only access Status and Settings if the handset is not registered to a base
station.
Submenu
The functions in the submenus are displayed as lists. You can open the submenu to access a function.
•Accessing a Submenu Feature
Accessing a Submenu Feature
After entering a certain menu, you can use the navigation keys to access the desired submenu.
| Getting Started | 9
Procedure
1. Press the up and down navigation keys to highlight the desired submenu.
2. Press OK to open the submenu.
3. Press the On-hook key or Back to return to the previous screen.
Returning to Idle Screen
Procedure
Long press the On-hook key to quickly exit the menu and return to the idle screen.
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information on
the phone's status.
•Idle Screen
•Icons on the Idle Screen
•Line Status Screen
•Icons on the Calls Screen
•Icons on the Line Status Screen
Idle Screen
The idle screen is made up of the signal strength, battery status, status bar, handset name, and soft keys.
The time & date is displayed in the middle of the screen.
•Signal Strength:
Weak to strong:
No reception:
•Battery Status:
Low to full:
Need Charging:
•Status Bar: Displays the feature status icons. The status icons are displayed when features are
activated.
| Getting Started | 10
•Handset Name: Displays the registered handset name.
•Soft Keys: The soft key labels on the screen directly above the soft keys show the functions available at
that particular moment.
Icons on the Idle Screen
By viewing the icons on the idle screen, you can easily get the current phone status, such as message
status.
Icons Description Icons Description
The ringer volume is 0 and the phone is
in the silent mode.
The phone has new voice mails.
The phone has enabled the Call Forward
feature.
The phone has enabled the Do Not
Disturb (DND) feature.
The keypad is locked.
Line Status Screen
The line status screen is made up of the line and line status.
When the handset is idle, you can press Line to enter the line status screen. The line status screen is
displayed below:
•Line: Display the corresponding line (display user name by default).
•Line Status: Display the icon of line status. The icon indicates the corresponding feature assigned to
the line.
Icons on the Calls Screen
By viewing the icons in the calls screen, you can easily get the current call status, such as audio output
mode status.
Icons Description Icons Description
Receiver Mode On Conference Call
Handsfree Mode On Contact
Call Hold Call Mute
| Getting Started | 11
Icons on the Line Status Screen
Each icon in the line status screen indicates the corresponding feature assigned to the line.
Icons Description Icons Description
Call Forward Do Not Disturb (DND)
Anonymous call rejection is enabled Anonymous call is enabled
Entering Characters
You can enter and edit data in the corresponding field using the keypad.
•Setting the Input Modes
•Entering Data on the W59R
Setting the Input Modes
The handset provides you with 12 input modes, and different input mode provides different characters. The
default input modes are Abc, 123, ABC and abc. You can enable the input modes used frequently.
Procedure
1. Go to OK > Settings > Display > Input Method.
2. Select the desired input mode and then select Change.
Related information
Appendix B - Input Modes and Characters
Entering Data on the W59R
The following table describes how to enter different characters using the keypad keys:
Task Action
Switch among input
modes. Press to switch among input modes.
The current input mode is displayed at the right bottom of the phone screen.
Enter letters. Press a key one or more times (depending on what input mode you’re in) to
enter the possible characters that are displayed on the keypad key.
Enter special characters. Press to enter the space character or the following special characters: _’ ”
= / \ ^ ; : , . - + * # § % & @ ? ! ¿ ¡ ( ) { } [ ] < > ¥ ￡ $ | ~ ¤
Press :
• If it is in the uppercase (ABC), uppercase and lowercase (Abc) or
lowercase (abc) input modes, it will provide space character and the
following special characters: . , ? ! 0
• If it is in the numeric (123) input mode, it will only provide the digit 0.
• Long press the key to enter the character +.
| Registering the Handset | 12
Task Action
Delete the text. Press or to position the cursor to the right of the text you want to delete,
and then press Delete to delete one character at a time or long press to
delete all characters.
Registering the Handset
You need to register your handset to the DECT manager (DM) if you want to use the basic functions of the
DECT multi-cell system.
•Possible Reasons for Registration Failure
•Registering Handsets at the Base Station
•Selecting a System to Connect
Possible Reasons for Registration Failure
Some scenarios may cause registration failure.
• Incorrect base PIN (check with your system administrator).
• Base station is out of range.
• Base station is not in registration mode.
Note: If registration was not successful, the phone screen will prompt you that the registration is
failed.
Registering Handsets at the Base Station
You can register the handset at a base station.
Procedure
Do one of the following:
• Press the Reg soft key on the handset to register quickly.
• Press OK > Register Handset and then select the desired base to register the handset.
• Go to OK > Settings > Registration > Register Handset and then select the desired base to register
the handset.
After registration, the handset prompts “Handset Subscribed”.
Note: The default base PIN is 0000.
Selecting a System to Connect
You can connect the handset to a desired system manually, or allow the handset to connect the registered
system with the greatest signal strength automatically.
| Call Features | 13
Procedure
1. Go to OK > Settings > Registration > Select Base.
The phone screen displays all systems that the handset is registered to and the BestBase option.
2. Select the desired system or BestBase, and then press Select.
Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else,
conduct a conference call and perform other basic call features.
•Placing Calls
•Answering Calls
•Disabling Call Waiting
•Silencing or Rejecting Incoming Calls
•Ending Calls
•Muting/Unmuting Audio
•Holding and Resuming Calls
•Call Forward
•Transferring Calls
•Conference Calls
Placing Calls
After the handset is registered successfully, you can use your handset to place an external call.
The handset can keep 2 calls at one time at almost, one (associated with the audio) active and the other
one on hold.
•Placing External Calls
•Placing a Call from the Call History
•Placing a Call from the Directory
•Speed Dial
•Redial
•Placing an Anonymous Call
•Calling Emergency Alarm Number
Placing External Calls
You can place external calls on the handset. External calls based on the public telephone network require
the SIP lines.
•Placing an External Call
•Placing Multiple External Calls
Placing an External Call
Procedure
1. Enter the desired number using the keypad.
2. Press the OK key to dial out.
| Call Features | 14
Placing Multiple External Calls
When you are in a call, you can hold your current call and place a new call.
Procedure
1. Select New Call.
2. Enter the contact number and press the OK key.
Note: You can select Options > Directory to select a contact from the directory to dial out.
Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently placed,
answered, or missed.
Procedure
1. Press History.
2. Select the desired call list.
3. Highlight a contact and press .
Placing a Call from the Directory
You can place a call to a contact directly from your directory.
Procedure
1. Go to OK > Directory.
2. Select the desired directory.
3. Highlight the desired contact and press .
If the selected contact has multiple numbers, highlight the desired number, and select OK.
Speed Dial
You can quickly dial a number by using a speed dial key without entering the directory.
•Assigning a Speed Dial Number
•Changing a Speed Dial Number
•Deleting a Speed Dial Number
•Calling a Contact Using a Speed Dial Key
Assigning a Speed Dial Number
You can assign a contact number as a speed dial number to the digit key. A maximum of 8 speed dial
numbers are allowed.
Before you begin
The assigned number should exist in the directory.
Procedure
1. Go to OK > Settings > Telephony > Speed Dial.
The phone screen displays all available speed dial keys (2-9).
2. Highlight the desired digit key, and then press Assign.
3. Select the desired contact from the directory.
| Call Features | 15
4. Press OK to assign the number to the selected Speed Dial key.
If the selected contact has multiple numbers, select the desired number, select OK.
Changing a Speed Dial Number
You can change the current speed dial number to a new desired one.
Before you begin
The assigned number should exist in the directory.
Procedure
1. Go to OK > Settings > Telephony > Speed Dial.
2. Highlight an assigned Speed Dial key.
3. Select Options > Change.
4. Select a contact number from the directory.
5. Press OK to change the assigned speed dial number.
Deleting a Speed Dial Number
When you no longer use the speed dial number, you can delete it.
Procedure
1. Go to OK > Settings > Telephony > Speed Dial.
2. Highlight the desired Speed Dial key.
3. Select Options > Clear Key.
Calling a Contact Using a Speed Dial Key
After you have assigned the speed dial number, you can place a call to a contact directly by pressing it.
Procedure
Long press the Speed Dial key when the handset is idle.
The number assigned to this Speed Dial key is dialed out.
Related tasks
Assigning a Speed Dial Number
Redial
You can redial a call from the redial list. The redial list stores the last twenty dialed phone numbers.
•Redialing a Number
•Redialing the Last Dialed Number
•Adding a Dialed Number to Local Directory
•Deleting a Redial Record
•Deleting All Redial Records
Redialing a Number
The handset keeps a record of all the placed calls. You can call the recently dialed phone number.
Procedure
1. Press when the handset is idle to access the redial list.
| Call Features | 16
2. Select a record to dial out.
Note: Before placing an external call, you can select Options > Edit Before Call to edit the
phone number.
Redialing the Last Dialed Number
Procedure
Press twice when the handset is idle.
A call to your last dialed number is attempted.
Adding a Dialed Number to Local Directory
You can add a dialed external call number to the Local Directory or update the number for an existing
contact.
Procedure
1. Press when the handset is idle to access the redial list.
2. Highlight the desired record.
3. Press Options, and then select Add To Local > New Entry.
4. Select the type you want to add the number to.
5. Edit the corresponding fields.
6. Confirm the action.
Note: You can select Add To Local > Update Existing to add the number to an existing
contact or update the existing contact information.
Deleting a Redial Record
You can delete any record from the redial list.
Procedure
1. Press when the handset is idle to access the redial list.
2. Highlight the desired record.
3. Press Options and select Delete.
Deleting All Redial Records
You can delete all redial records at once.
Procedure
1. Press when the handset is idle to access the redial list.
2. Select Options > Delete All, and select Yes to confirm.
Placing an Anonymous Call
You can hide your name and number when you place a call. As a result, the callee receives an anonymous
call without caller identity.
Before you begin
Contact your system administrator to find out if this feature is available on your phone.
| Call Features | 17
Procedure
1. Go to OK > Call Features > Anonymous Call.
2. Enable local anonymous.
3. Confirm the action.
4. Place a call.
The callee is prompted with an incoming call from anonymity.
If the callee enables anonymous rejection feature, you may be prompted that the callee does not accept
calls from an anonymous number.
Calling Emergency Alarm Number
The alarm settings are configured on the DM. Ten emergency alarms can be assigned to each individual
handset.
Before you begin
Contact your system administrator to find out if this feature is available on your handset.
Procedure
Press the emergency alarm button for 2 seconds to dial the number.
Answering Calls
When you receive a call, you can choose to answer it manually or automatically.
•Answering a Call
•Answering a Call When in a Call
•Answering a Call Automatically
Answering a Call
When you receive an incoming call, the phone rings and the screen displays the information of the
incoming call.
Procedure
Do one of the following:
•Press , or press Accept.
• Press the Speakerphone key.
Answering a Call When in a Call
You can answer a call when there is already an active call on your phone.
| Call Features | 18
When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and
the incoming call information is displayed.
Procedure
1. Press the down navigation key to select the incoming call.
2. Select Accept.
The active call is placed on hold, and the incoming call becomes active.
Note: You can disable the call waiting feature to reject the incoming call automatically during a
call.
Related tasks
Disabling Call Waiting
Answering a Call Automatically
When the handset is placed in the charger, you can simply answer the incoming calls by picking up the
handset from the charger without pressing the Off-hook key.
Procedure
1. Go to OK > Settings > Telephony > Auto Answer.
2. Press Change to select the Auto Answer check box (the default status is checked).
Disabling Call Waiting
If the call waiting feature is disabled, when there is already a call, the new incoming call will be rejected
automatically.
Procedure
1. Go to OK > Call Features > Call Waiting.
2. Disable call waiting.
3. Confirm the action.
Silencing or Rejecting Incoming Calls
When you receive an incoming call, you can choose to silence or reject the call instead of answering.
•Silencing a Call
•Rejecting a Call Manually
•Rejecting Anonymous Calls
•Rejecting Calls with Do Not Disturb (DND)
Silencing a Call
You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call
notification continues to be displayed on your phone.
Procedure
Select Silence.
| Call Features | 19
Rejecting a Call Manually
You can reject a call manually, and the call may be sent to voice mail. The rejected calls are displayed in
the Received Calls list in your History list.
Procedure
Press .
Rejecting Anonymous Calls
You can reject incoming calls from the callers who have hidden their identities. As a result, your phone will
not ring and you will not be notified of an attempted call.
Procedure
1. Go to OK > Call Features > Anon.Call Rejection.
2. Enable local anonymous rejection.
3. Confirm the action.
Rejecting Calls with Do Not Disturb (DND)
You can enable DND to reject all incoming calls automatically when you do not want to be interrupted.
Before you begin
Check with your system administrator to find out if the DND feature is available on your phone.
Procedure
1. Go to OK > Call Features > Do Not Disturb.
2. Enable DND.
3. Confirm the action.
The status bar displays the DND icon.
Ending Calls
You can end the current call at any time.
Procedure
Press .
Muting/Unmuting Audio
You can mute the microphone during an active call so that the other party cannot hear your discussion with
your colleagues.
Procedure
1. Press the mute key during a call to mute the microphone.
The mute icon appears on the phone screen.
2. Press the mute key again to unmute.
The mute icon disappears from the phone screen.
| Call Features | 20
Holding and Resuming Calls
You can place an active call on hold and resume the call when you are ready. When you place a call on
hold, the held party may hear the music played by its sever.
•Holding a Call
•Resuming a Held Call
Holding a Call
You can place an active call on hold on your phone.
Procedure
During a call, select Options > Hold.
Note: When you have multiple calls on the phone and the current call is held, you can press the up
or down navigation key to swap to the active call.
Resuming a Held Call
You can view and resume a held call on the phone.
Procedure
Select Resume.
If multiple calls are placed on hold, select the desired call first.
Note: When you have multiple calls on the phone and the current call is active, you can press the
up or down navigation key to swap to the held call.
Call Forward
The handset will forward incoming calls to another party according to the forwarding type.
There are three forwarding types:
•Always Forward: Incoming calls are immediately forwarded. There is no prompt on the phone screen
when the line receives an incoming call.
•Busy Forward: Incoming calls are forwarded when the line is busy.
•No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
•Forwarding Incoming Calls
Forwarding Incoming Calls
When you are not available to handle calls, you can forward incoming calls to a specific contact.
Procedure
1. Go to OK > Call Features > Call Forward.
2. Select the desired forwarding type and enable it.
3. Enter the destination number in the Target field.
4. If you select the No Answer, select the desired ring time to wait before forwarding from the After Ring
Time field.
| Call Features | 21
5. Confirm the action.
The status bar displays the forward icon, and the incoming calls will be forwarded to the destination
number according to your setting.
Transferring Calls
During a call, you can transfer the call to another contact.
You can use one of three ways:
•Blind Transfer: Transfer a call directly to the third party without consulting.
•Semi-Attended Transfer: Transfer a call when receiving ringback.
•Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.
•Performing a Blind Transfer
•Performing a Semi-Attended/Attended Transfer
Performing a Blind Transfer
You can transfer a call to another contact immediately without consulting with her/him first.
Procedure
1. Select Options > Transfer, or press the TRAN key during a call.
2. Enter the number you want to transfer to.
3. Press TRAN or Transfer to complete the transfer.
Performing a Semi-Attended/Attended Transfer
You can transfer a call to another contact immediately when receiving ringback or after consulting with her/
him first.
Procedure
1. Select Options > Transfer, or press the TRAN key during a call.
2. Enter the number you want to transfer to and dial out.
3. Do one of the following:
• When you hear the ringback tone, press the TRAN key or Transfer to finish a semi-attended
transfer.
• After the contact answers the call, press the TRAN key or Transfer to finish an attended transfer
(consultative transfer).
Conference Calls
The phone supports creating a conference with other two external parties and multi-way network
conference.
During the conference, follow these tips:
• Mute your microphone when you are not speaking, especially in noisy environments.
• Avoid tapping or rustling papers near the microphone.
• Speak in your normal voice without shouting.
•Local Conference
•Network Conference
| Call Features | 22
Local Conference
You can initiate a three-way (including yourself) conference calls with your contacts on the phone.
•Setting Up a Local Conference Call
•Merging Two Calls into a Conference
•Muting/Unmuting a Conference Call
•Ending a Conference Call
Setting Up a Local Conference Call
You can set up a local conference call with up to two contacts.
Procedure
1. Place a call to the first party.
2. When the first party answers the call, select Options > Conference.
The active call is placed on hold.
3. Dial the second party’s number.
4. When the second party answers the call, select Conf to invite two parties to join the conference.
Merging Two Calls into a Conference
You can invite a held call into a conference call with the active call.
Procedure
1. Place two calls on the phone.
2. Select Options > Conference.
Muting/Unmuting a Conference Call
When you mute the local microphone during a conference call, other participants can hear each other
except you.
Procedure
1. Press the mute key to mute the conference.
2. Press the mute key again to unmute the conference.
Ending a Conference Call
You can end the current conference call at any time.
Procedure
Press or End.
If any party in the conference ends the call, the other parties remain connected.
Network Conference
If your system administrator has set a network conference feature on your phone, you can initiate a
conference with two or more contacts.
•Setting Up a Network Conference
•Inviting another Party into an Active Conference Call
•Holding/Resuming a Conference Call
•Ending a Conference Call
| Call Features | 23
Setting Up a Network Conference
You can set up a network conference with two or more contacts.
Procedure
1. Place a call to the first party.
2. Select Options > Conference.
The active call is placed on hold.
3. Dial the second party’s number.
4. When the second party answers the call, select Conf to add the second party to the conference.
5. Select Conf to place a new call.
The conference call is placed on hold.
6. Enter the number of the new party, and then press the OK key.
7. When the new party answers the call, select Conf to add the new party to the conference.
8. Repeat steps 5 to 7 until you add all parties.
Note: The procedures for setting up a network conference call on specific servers may be
different. Contact your system administrator for more information.
Inviting another Party into an Active Conference Call
Any party in the conference call can invite other party into an active conference call.
Procedure
1. Select New Call.
2. Enter the desired number and dial out.
3. When the new party answers the call, select Options > Conference.
The new party is joined the conference call.
Holding/Resuming a Conference Call
Any party in the conference call can place himself/herself on hold, but other parties can continue the
conference call normally.
About this task
Note: The conference call will only be held when all parties in the conference call place themselves
on hold.
Procedure
1. Select Options > Hold.
2. Select Resume to resume the held conference call.
Ending a Conference Call
You can end the current conference call at any time.
Procedure
Press or End.
If any party in the conference ends the call, the other parties remain connected.
| Advanced Call Features | 24
Advanced Call Features
By using the advanced features, your handset would perform more functions that make your work more
efficiently.
If you require additional information or assistance with your new phone, contact your system administrator.
•Call Park and Call Retrieve
•Shared Call Appearance (SCA)
•Voice Mail
Call Park and Call Retrieve
You can park a call, and then retrieve the call either from your phone or another phone. After parked, the
call is placed on hold, you can continue the conversation after retrieving it.
Note: Call park is not available on all servers. Check with your system administrator to find out if it
is available on your phone.
•Parking or Retrieving a Call in the FAC Mode
•Parking or Retrieving a Call in the Transfer Mode
•Retrieving a Call with a Retrieve Key
Parking or Retrieving a Call in the FAC Mode
You can park the call to the local extension or the desired extension through dialing the park code.
•Parking a Call in the FAC Mode
•Retrieving a Parked Call in the FAC Mode
Parking a Call in the FAC Mode
You can park a call in the FAC mode directly. When you park a call to the local extension or the desired
extension, the call is held in the same network on your phone.
Before you begin
Your system administrator has set call park in the FAC mode.
Procedure
1. During a call, select Options > Call Park.
The phone will dial the call park code which is pre-configured.
2. Do one of the following:
• If you want to park the call against the local extension, press the # key.
• If you want to park the call against the desired extension, enter the extension (for example, 4606)
where you want to park the call and press the # key.
If the call is parked successfully, you will hear a voice prompt that the call is parked.
Retrieving a Parked Call in the FAC Mode
You can retrieve a parked call in the FAC mode from any phone within your network.
Before you begin
Your system administrator has set call park in the FAC mode. There is a call parked on the extension. Get
the park retrieve code from your system administrator.
| Advanced Call Features | 25
Procedure
1. Dial the park retrieve code.
2. Follow the voice prompt to retrieve:
• Press the # key on the phone where the call is parked.
• Enter the desired extension followed by # (for example, 4606#) on any phone.
Parking or Retrieving a Call in the Transfer Mode
You can park the call to the shared parking lot through a blind transfer.
For some servers, the system will return a specific retrieve park number (park retrieve code) after parking
successfully.
•Parking a Call in the Transfer Mode
•Retrieving a Parked Call in the Transfer Mode
Parking a Call in the Transfer Mode
You can park a call in the transfer mode directly. When you park a call to the shared parking lot, the call is
held on your phone.
Before you begin
Your system administrator has set call park in the Transfer mode.
Procedure
During a call, select Options > Call Park.
The call will be directly transferred to the shared parking lot.
Retrieving a Parked Call in the Transfer Mode
You can retrieve a parked call in the transfer mode from any phone in the same network.
Before you begin
Your system administrator has set call park in the Transfer mode. There is a call parked on the shared
parking lot.
Procedure
Dial the park retrieve code.
The phone will retrieve the parked call from the shared parking lot.
Note: You can use a Retrieve key to retrieve a parked call directly.
Related tasks
Retrieving a Call with a Retrieve Key
Retrieving a Call with a Retrieve Key
You can easily use a retrieve key to retrieve a parked call quickly.
Before you begin
Check with your system administrator if the FAC or Transfer mode is set on your phone, and if the call park
feature has set for your phone.
| Advanced Call Features | 26
Procedure
1. Go to OK > Settings > Shortcut.
2. Highlight the desired shortcut key and press Change.
3. Select Retrieve.
When there is a call parked on the extension or the shared parking lot, you can press the Retrieve key
on the idle screen, and the handset will dial the configured park retrieve code.
Shared Call Appearance (SCA)
Yealink phone supports using Shared Call Appearance (SCA) to share a line. So that this line can be
registered on more than one phone at the same time. Your system administrator can set your phone to use
the shared line.
•State Indicator of Shared Line
•Placing Calls on a Shared Line
•Answering Calls on a Shared Line
•Placing a Call on Public Hold
•Placing a Call on Private Hold
•Retrieving a Held Call on a Shared Line
•Barging in an Active Call on a Shared Line
•Pulling a Shared Call on a Shared Line
State Indicator of Shared Line
If your system administrator assigns the shared line to your handset, the SCA with an icon is displayed on
the right soft key.
The following table shows the icon associated with the shared line:
Icons Description
The shared line is idle.
The shared line is dialing, in conversation or placed on private hold.
(Flashing)
The shared line receives an incoming call or is placed on public hold.
| Advanced Call Features | 27
Placing Calls on a Shared Line
You can place one or multiple calls on a shared line.
Related information
Placing Calls
Answering Calls on a Shared Line
You can answer one or two calls on the shared line.
When an incoming call arrives on the shared line, all the registered phones will ring simultaneously, and the
call can be answered on any one of the phones.
Related information
Answering Calls
Placing a Call on Public Hold
You can place a call on public hold that any shared line phone can retrieve the held call.
Procedure
During a call, select Options > Hold.
Placing a Call on Private Hold
You can place a call on private hold that only you on shared line can retrieve the held call.
Procedure
During a call, select Options > Private Hold.
Then the call is held on your phone, and the other phones registered with shared line show the call is in the busy state.
Other users on the shared line cannot resume your held call.
Retrieving a Held Call on a Shared Line
If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key
shows a call that is in a held state, you can resume the held call remotely from other user's phone.
Before you begin
There is at least one call placed on public hold on the shared line.
Procedure
1. Select SCA, and then select the held call.
2. Select Resume.
Barging in an Active Call on a Shared Line
In the SCA scenario, you can barge into an active call on the shared line. After you barge into a call, the
call turns into a three-party conference.
Before you begin
There is at least one active call on the shared line. Only one user can barge into an active call on the
shared line at a time.
| Advanced Call Features | 28
Procedure
1. Select SCA and then select an active call.
2. Select BargeIn (Barge In) to interrupt the active call.
Pulling a Shared Call on a Shared Line
In the SCA scenario, both you and other users can pull an existing call from another shared phone that is
active or held.
Before you begin
There is an active or held call on the shared line. Contact your system administrator for the call pull feature
access code.
Procedure
1. Enter the call pull feature access code (for example, *11).
2. Press the OK key to dial out.
Voice Mail
Voice Mail feature allows you to leave voice mails for someone or listen to your voice mail messages on
your IP phones. This feature is set up on the server-side and not all servers support this feature.
•Setting the Voice Mail Code
•Leaving Voice Mails
•Listening to Voice Mails
Setting the Voice Mail Code
If you want to connect to the message center, you need to set the voice mail code on your phone.
Procedure
1. Go to OK > Voice Mail > Set Voice Mail.
2. Select Enabled from the Status field.
3. Enter the voice mail code.
4. Confirm the action.
Leaving Voice Mails
You can leave a voice mail to someone who is busy or inconvenient to answer the call.
Procedure
1. Follow the voice prompts to leave a voice mail.
2. Hang up to complete the voice mail.
Listening to Voice Mails
You can listen to your voice mails on the handset directly.
Before you begin
You need to set the voice mail code in advance.
| Directory | 29
Procedure
1. Go to OK > Voice Mail > Play Message or press the Message key.
2. Follow the voice prompt from the system server to listen to your voice mails.
Directory
The phone provides several types of phone directories, which can be customized by your system
administrator.
•Local Directory
•Shared Directory
•Blacklist
•Remote Phone Book
Local Directory
You can store up to 100 contacts in the handset's Local Directory, as well as add, edit and delete a contact.
•Adding Contacts
•Viewing Contacts
•Editing Contacts
•Deleting Contacts
•Searching for Contacts
Adding Contacts
When you add a contact to your Local Directory, you can choose how much information you want to enter
for your contact. You are required to enter a contact name at least for each new contact.
Procedure
1. Go to OK > Directory or OK > Directory > Local Directory.
2. Select Options > New Contact.
3. Enter the contact's information.
4. Confirm the action.
Viewing Contacts
You can view the local contacts from the Local Directory on your phone.
Procedure
1. Go to OK > Directory or OK > Directory > Local Directory.
2. Use the navigation keys to look through the contacts.
The contact names are displayed in alphabetical order.
Editing Contacts
You can modify or add more information to your contacts.
| Directory | 30
Procedure
1. Go to OK > Directory or OK > Directory > Local Directory.
2. Highlight the desired contact and select Options > Edit.
3. Edit the contact information.
4. Confirm the action.
Deleting Contacts
You can delete one or all contacts from the Local Directory.
•Deleting a Contact
•Deleting All Contacts
Deleting a Contact
You can delete any contact from the Local Directory.
Procedure
1. Go to OK > Directory or OK > Directory > Local Directory.
2. Highlight the desired contact and select Options > Delete.
The phone prompts you whether to delete this contact.
3. Confirm the action.
Deleting All Contacts
You can delete all contacts from the Local Directory.
Procedure
1. Go to OK > Directory or OK > Directory > Local Directory.
2. Highlight the desired contact and select Options > Delete All.
The phone prompts you whether to delete all contacts.
3. Confirm the action.
Searching for Contacts
In the Local Directory, you can enter search criteria to find your desired contact quickly.
Procedure
1. Go to OK > Directory or OK > Directory > Local Directory.
2. Enter your search criteria in the search field.
Shared Directory
All handsets that are registered on the same DM can share the contacts with each other. You can store up
to 1000 contacts in your phone’s Shared Directory.
Note: Check with your system administrator to find out if this feature is available on your phone.
•Adding Shared Contacts
•Editing Shared Contacts
•Deleting a Shared Contact
•Deleting All Shared Contacts
| Directory | 31
•Searching for Shared Directory Contacts
•Saving a Shared Contact to the Local Directory
Adding Shared Contacts
When you add a contact to your Shared Directory, you can choose how much information you want to enter
for your contact. You are required to enter a contact name at least for each new contact.
Procedure
1. Go to OK > Directory > Shared Directory.
2. Select Options > New Contact.
3. Enter the contact's information.
4. Confirm the action.
Editing Shared Contacts
You can modify or add more information to your contacts.
Procedure
1. Go to OK > Directory > Shared Directory.
2. Highlight the desired contact and select Options > Edit.
3. Edit the contact information.
4. Confirm the action.
Deleting a Shared Contact
You can delete any contact from the Shared Directory.
Procedure
1. Go to OK > Directory > Shared Directory.
2. Highlight a contact and select Options > Delete.
The phone prompts you whether to delete this contact.
3. Confirm the action.
Deleting All Shared Contacts
You can delete all contacts from the Directory.
Procedure
1. Go to OK > Directory > Shared Directory.
2. Highlight a contact and select Options > Delete All.
The phone prompts you whether to delete all contacts.
3. Confirm the action.
Searching for Shared Directory Contacts
In the Shared Directory, you can enter search criteria to find your desired contact quickly.
Procedure
1. Go to OK > Directory > Shared Directory.
| Directory | 32
2. Enter your search criteria in the search field.
Saving a Shared Contact to the Local Directory
You can move a shared contact to the Local Directory. The shared contacts added to the Local Directory
will not disappear, even after your system administrator disables the Shared Directory feature.
Procedure
1. Go to OK > Directory > Shared Directory.
2. Highlight a contact and select Options > Add To Local > New Entry.
3. Edit the contact information.
4. Confirm the action.
Note: You can select Add To Local > Update Existing to update the existing contact
information.
Blacklist
Incoming calls from the Blacklist are rejected automatically. You can store up to 30 contacts in the blacklist
to block unwanted callers.
•Adding a Blacklist Contact
•Viewing Blacklist Contacts
•Editing a Blacklist Contact
•Deleting Blacklist Contacts
Adding a Blacklist Contact
You can add a blacklist contact on the phone to prevent someone from calling you.
Procedure
1. Go to OK > Settings > Telephony > Blacklist.
2. Select New Entry or Options > New Entry.
3. Enter the contact's information.
4. Confirm the action.
Viewing Blacklist Contacts
You can view the blacklist contacts from the Blacklist on your phone.
Procedure
1. Go to OK > Settings > Telephony > Blacklist.
2. Use the navigation keys to look through the blacklist contacts.
Editing a Blacklist Contact
You can update your blacklist contacts' information.
Procedure
1. Go to OK > Settings > Telephony > Blacklist.
2. Highlight the desired blacklist contact and select Options > Edit.
| Directory | 33
3. Edit the contact information.
4. Confirm the action.
Deleting Blacklist Contacts
You can delete one or all blacklist contacts. If a contact is removed from the blacklist, you can answer the
call from the contact normally.
•Deleting a Blacklist Contact
•Deleting All Blacklist Contacts
Deleting a Blacklist Contact
If you want to answer a call from a specific contact, you need to remove it from the Blacklist.
Procedure
1. Go to OK > Settings > Telephony > Blacklist.
2. Highlight the desired blacklist contact and select Options > Delete.
Deleting All Blacklist Contacts
You can delete all contacts from the Blacklist when you are ready to answer calls from them again.
Procedure
1. Go to OK > Settings > Telephony > Blacklist.
2. Highlight the desired blacklist contact and select Options > Delete All.
The phone prompts you whether to delete all contacts.
3. Confirm the action.
Remote Phone Book
If the Remote Phone Book feature has been enabled by your system administrator, you can access your
corporate directory directly from your phone.
•Searching for Remote Phone Book Contacts
•Viewing Remote Phone Book Contacts
•Saving a Remote Phone Book Contact to the Local Directory
Searching for Remote Phone Book Contacts
In the Remote Phone Book, you can enter search criteria to find your desired contact quickly.
Procedure
1. Go to OK > Directory.
2. Select the desired remote phone book.
3. Enter your search criteria in the search field.
Viewing Remote Phone Book Contacts
You can view the contact list of the Remote Phone Book on your phone.
| Call History | 34
Procedure
1. Go to OK > Directory.
2. Select the desired remote phone book.
3. Use the navigation keys to look through the contacts.
Saving a Remote Phone Book Contact to the Local Directory
You can save any remote phone book contact to the Local Directory, to conveniently call this contact when
you cannot access the Remote Phone Book.
Procedure
1. Go to OK > Directory.
2. Select the desired remote phone book.
3. Highlight the desired contact and select Options > Add To Local > New Entry.
4. Edit the contact information.
5. Confirm the action.
Note: You can select Add To Local > Update Existing to update the existing contact
information.
Call History
The call history list includes Missed Calls, Placed Calls and Received Calls, and each list holds 100
entries.
•Call History Icons
•Viewing History Records
•Saving a History Record to Local Directory
•Saving a History Record to Blacklist
•Deleting History Records
Call History Icons
The call history icon in the Call History indicates the corresponding call history types.
Icon Description
Received Calls
Missed Calls
Placed Calls
Viewing History Records
The history record saves the call information such as the caller's name and number, local line and call
duration.
| Call History | 35
Procedure
1. Press History.
2. Select the desired list.
3. Highlight the desired entry and select Options > Detail.
Saving a History Record to Local Directory
To identify someone's call the next time, you can save a history record to the Local Directory.
Procedure
1. Press History.
2. Select the desired list.
3. Highlight the desired entry and select Options > Add To Local > New Entry.
4. Edit the contact information.
5. Confirm the action.
Note: You can select Add To Local > Update Existing to update the existing contact
information.
Saving a History Record to Blacklist
You can prevent someone from calling you again by saving a history record to the blacklist.
Procedure
1. Press History.
2. Select the desired list.
3. Highlight the desired entry and select Options > Add To Blacklist.
The phone prompts you whether to add it or not.
4. Confirm the action.
Deleting History Records
You can delete one or all call records from the call history list.
•Deleting a Call Record
•Deleting All Call Records
Deleting a Call Record
You can delete any call record from the call history list.
Procedure
1. Press History.
2. Select the desired list.
3. Highlight the desired entry and select Options > Delete.
The selected entry is deleted successfully.
| Customizing Your Phone | 36
Deleting All Call Records
You can delete all call records from the call history list.
Procedure
1. Press History.
2. Select the desired list.
3. Select Options > Delete All.
The phone prompts you whether to delete all records.
4. Confirm the action.
Customizing Your Phone
You can make your phone more personalized by customizing various settings.
•Turning Handset On
•Turning Handset Off
•Changing the Wallpaper
•Setting the Screen Saver
•Changing the Brightness
•Setting the Keypad Light
•Changing the Language
•Time & Date
•Shortcuts
•Locking Your Handset
Turning Handset On
The W59R will be turned on automatically when the battery is inserted into the handset.
Procedure
Do one of the following:
• Press the On-hook key. The handset screen lights up.
• Place the handset to the charging cradle.
Turning Handset Off
The handset will be turned off automatically when the battery runs out. You can also turn the handset off
manually.
Procedure
Long press the On-hook key when the handset is idle.
| Customizing Your Phone | 37
Changing the Wallpaper
You can change the wallpaper that is displayed on the idle screen.
Procedure
1. Go to OK > Settings > Display > Wallpaper.
2. Press the navigation keys to select the desired image.
3. Confirm the action.
Setting the Screen Saver
The screen saver is designed to protect your phone screen. When the screen saver is enabled, an analog
clock will be activated and appear on the phone screen if the handset is idle for approximately 10 seconds.
Procedure
1. Go to OK > Settings > Display > Screen Saver.
2. Press Change to select the Screen Saver check box (the default status is checked).
Changing the Brightness
The handset backlight in charger or out of charger can be configured independently.
When in charger/out of charger is enabled, the backlight will be turned off after the handset is idle for about
30 minutes when the handset is or is not in the charging cradle. When an incoming call arrives, a key is
pressed or the handset status changes, the backlight is automatically turned on.
Procedure
1. Go to OK > Settings > Display > Display Backlight.
2. Select the desired value from the Active Level field.
3. Select the desired value from the In Charger or Out Of Charger field.
4. Confirm the action.
Setting the Keypad Light
You can enable the keypad light to illuminate the keypad keys when any key is pressed.
Procedure
1. Go to OK > Settings > Display > Keypad LED.
2. Press Change to select the Keypad LED check box (the default status is checked).
Changing the Language
Your phone supports several languages that you can choose to use on the phone.
| Customizing Your Phone | 38
Before you begin
Contact your system administrator to find out exactly which languages are supported on your phone.
Procedure
1. Go to OK > Settings > Language.
2. Select the desired language.
The phone prompts you whether to change the language.
3. Confirm the action.
The phone language is changed to the selected one.
Time & Date
You can set the time and date manually. The time and date formats are also variable.
•Setting the Time and Date Manually
•Changing the Time and Date Format
Setting the Time and Date Manually
If your phone cannot obtain the time and date automatically, you can set it manually.
Procedure
1. Go to OK > Settings > Date & Time.
2. Edit the date and time.
3. Confirm the action.
The time and date set on the handset will be changed accordingly.
Changing the Time and Date Format
You can set the phone to display the time in 12-hour or 24-hour format. You can also change the date
format, including the options to display the day (D), month (M), and year (Y).
Procedure
1. Go to OK > Settings > Display > Time Format or Date Format.
2. Select the desired time format or date format.
3. Confirm the action.
Shortcuts
Shortcuts allow you to quickly access the feature without scrolling through the menu when the phone is
idle. You can configure six shortcuts on the phone in total.
•Supported Shortcuts
•Customizing the Shortcuts
Supported Shortcuts
By default, the handset provides a certain access feature for a certain shortcut, you can change it to make
your phone more personalized.
| Customizing Your Phone | 39
The following table lists the default access feature of the desired shortcut, and the available access
features for all shortcuts:
Shortcut Default Access Feature Available Access Features
Left Softkey History
Right Softkey Line Status
Intercom (not available in the
multi-cell system)
Directory
Volume-
Volume+
History
Missed
Received
Redial
Speed Dial
Menu
Line Status
Default Line
Call Forward
Do Not Disturb
Directory
Local Directory
Remote Directory
LDAP
Volume-
Volume+
Retrieve
Shared Directory
Status
XML Browser
XML Dir
Customizing the Shortcuts
You can customize the function of the shortcuts to make your handset more personalized.
Procedure
1. Go to OK > Settings > Shortcut.
2. Select the desired shortcut and select Change.
The feature currently assigned to the selected key is highlighted and followed by a left arrow.
3. Select the desired feature.
Locking Your Handset
To prevent accidental use of the handset, the keypad can be locked manually. When the keypad is locked,
incoming calls will still ring on your phone, but only the emergency numbers can be dialed out.
•Locking Handset Keypad
| Audio Settings | 40
•Unlocking Your Handset
Locking Handset Keypad
When you temporarily do not use your handset, you can lock it manually.
Procedure
Long press the # key when the handset is idle until the phone prompts you the handset is locked.
The lock icon appears in the status bar.
Unlocking Your Handset
When you need to use the locked handset, you can unlock it manually.
Procedure
Long press the # key when the locked handset is idle until the phone prompts you the handset is unlocked.
The lock icon disappears from the status bar.
Audio Settings
You can change the basic audio settings on your phone.
•Silent Mode
•Adjusting the Volume
•Setting the Ring Tone
•Setting the Advisory Tone
•Setting the Vibrator
•Disabling the Noise Cancellation
Silent Mode
You can enable the silent mode if you do not want to be disturbed. The handset will not ring when receiving
an incoming call, but it will still display the incoming call information.
•Switching on Silent Mode
•Switching off Silent Mode
Switching on Silent Mode
You can silence an incoming call by switching on silence mode to stop your phone from ringing.
Procedure
Long press the * key until the phone prompts “All Ring Tones Off”.
The silent icon appears in the status bar.
Switching off Silent Mode
If you want to resume the incoming ring, you can switch off silent mode.
| Audio Settings | 41
Procedure
Long press the * key until the phone prompts “All Ring Tones On”.
The silent icon disappears from the status bar.
Adjusting the Volume
You can adjust the volume of the ringer, media, and audio during a call.
Procedure
Do one of the following:
• Press the Volume key.
• Press the left or right navigation key when the handset is idle.
• Go to OK > Settings > Audio > Ring Tones > Volume and press the left or right navigation key.
Setting the Ring Tone
Ring tones are used to indicate the incoming calls.
•Setting the Ring Tone for the External Calls
Setting the Ring Tone for the External Calls
You can select a unique ring tone for the external calls so that you can identify callers when the phone
rings.
Procedure
1. Go to OK > Settings > Audio > Ring Tones > Melodies.
2. Select the desired ring tone.
The ring tone is played automatically.
3. Confirm the action.
Setting the Advisory Tone
Advisory tones are the acoustic signals of your handset, which inform you of different actions and states.
About this task
You can configure the following advisory tones independently:
•Keypad Tone: plays when you press any key on the keypad.
•Confirmation: plays when a setting is changed or the handset is placed in the charger cradle.
•Low Battery: plays when the battery's remaining capacity is low and the handset needs charging.
Note: If the silent mode is activated, the advisory tones will not play, but you can still see the
alert of low battery on the phone screen.
Procedure
1. Go to OK > Settings > Audio > Advisory Tones.
| Bluetooth | 42
2. Select the desired value from the Keypad Tone field.
3. Select the desired value from the Confirmation field.
4. Select the desired value from the Low Battery field.
5. Confirm the action.
Setting the Vibrator
By default, the phone simultaneously vibrates and rings when receiving an incoming call.
About this task
The following vibration settings are available for the incoming call:
•Vibrate and Ring: The handset will simultaneously ring and vibrate.
•Vibrate: The handset will vibrate only.
•Vibrate then Ring: The handset will vibrate four times and then start ringing.
•Off
Note: If the silent mode is activated, the handset will not vibrate and ring.
Procedure
1. Go to OK > Settings > Audio > Vibrator.
2. Select the desired method.
Disabling the Noise Cancellation
Noise cancellation helps improve intelligibility of speech in noisy environments. You are allowed to disable
it.
Procedure
1. Go to OK > Settings > Audio > Noise Cancellation.
2. Disable the noise cancellation.
3. Confirm the action.
Bluetooth
The W59R handset can be used with a Bluetooth headset. By default, the Bluetooth feature is disabled. To
be able to use Bluetooth, it must be enabled.
For a list of supported Bluetooth headsets, refer to Appendix C - Bluetooth Headset Compatibility List .
•Enabling / Disabling the Bluetooth
•Pairing Devices
•Managing Paired Headsets
•Editing Device Name of Your Phone
Enabling / Disabling the Bluetooth
| Bluetooth | 43
Procedure
1. Go to OK > Settings > Bluetooth.
2. Select Enabled / Disabled from the Bluetooth field.
3. Confirm the action.
Pairing Devices
Before you begin
Make sure that Bluetooth is enabled.
Procedure
1. Go to OK > Settings > Bluetooth.
2. Select Scan Devices.
The search result list displays up to 20 Bluetooth devices.
3. Put the headset into pairing mode.
For more information, please refer to the headset's user guide.
4. If the phone has detected more than one headset, select yours from the list and press Pair.
When pairing is successful, you will see the message "Connect Success".
Managing Paired Headsets
Procedure
1. Go to OK > Settings > Bluetooth.
2. Select Paired Devices.
3. Select the device and press Discon. or Connect to change the device's current status.
4. Select Options, and you can do the following:
• Select Delete to delete the selected device.
• Select Delete All to delete all devices.
• Select Info to view the device name and Bluetooth MAC or change the name of the device.
Editing Device Name of Your Phone
You can edit the device name of your phone for easily recognizable.
Before you begin
Make sure that the Bluetooth mode is activated.
Procedure
1. Go to OK > Settings > Bluetooth > My Devices.
The phone screen displays the device name.
2. Enter the desired name in the Device Name field.
3. Confirm the action.
| Maintaining Your Phone | 44
Maintaining Your Phone
When your phone cannot operate properly, you need to investigate or troubleshoot issues along with other
tasks that your administrator may ask you to perform.
•Investigating Warnings
•Resetting the Handset
Investigating Warnings
When the default password is used on the phone, you can view the warning details about the issue from
Status screen.
Procedure
Go to OK > Status > DM.
The warning detail is displayed in the Warning field.
Resetting the Handset
You can reset individual settings that you have configured on the handset.
Except the settings of directory, call history, voice mail, and the handset registration, the handset will reset
all customized settings to factory after the resetting.
Procedure
1. Go to OK > Settings > System Settings > Handset Reset.
The phone prompts you whether to reset the handset.
2. Confirm the action.
Appendix
•Appendix A- Menu Structure
•Appendix B - Input Modes and Characters
•Appendix C - Bluetooth Headset Compatibility List
| Appendix | 45
Appendix A- Menu Structure
Note: The menus in the gray box are not available when the handset is not registered to a base
station.
Appendix B - Input Modes and Characters
Abc
(initials
in
capitals)
123 ABC abc ΑΒΓ AÄÅ aäå SŚŠ sśš абв АБВ גבא
1 1 1 1 1 1 1 1 1 1 1 1
ABCabc2 2 ABC2 abc2 ΑΒΓ2 AÀÁÂÃÄ
ÅÆBCÇ2
aàáâãäå
æbcç2
AÁÄĄB
CĆČ2 aáäąb
cćč2 АБВГ2 абвг2 והד
| Appendix | 46
Abc
(initials
in
capitals)
123 ABC abc ΑΒΓ AÄÅ aäå SŚŠ sśš абв АБВ גבא
DEFdef3 3 DEF3 def3 ΔΕΖ3 DEÈÉÊ
ËẼF3
deèé
êëẽf3
DĎEÉ
ĘĚF3 dďeé
ęěf3 ДЕЖЗ3 дежз3 גבא
GHIghi4 4 GHI4 ghi4 ΗΘΙ4 GĞHIÌÍ
ÎÏĨİĬ4 gğhiìí
îïĩıĭ4 GHIÍ4 ghií4 ИЙКЛ4 ийкл4 ןנםמ
JKLjkl5 5 JKL5 Jkl5 ΚΛΜ5 JKL5 jkl5 JKLŁĹĽ5 jklłĺľ5 МНОП5 мноп5 לךכי
MNO
mno6 6 MNO6 mno6 ΝΞΟ6 MNÑOÒ
ÓÔÕÖØ6
mnñoò
óôõöø6
MNŃŇO
ÓÖŐ6 mnńňo
óöő6 РСТУ6 рсту6 טחז
PQRS
pqrs7 7 PQRS7 pqrs7 ΠΡΣ7 PQRSŞß7 pqrsşß7 PQRŔŘ
SŚŠ7 pqrŕř
sśš7 ФХЦЧ7 фхцч7 תשר
TUVtuv8 8 TUV8 tuv8 ΤΥΦ8 TUÙÚÛ
ÜŨV8
tuùúû
üũv8 TŤUÚÜ
ŰŮV8 tťuúü
űův8
ШЩ
ЪЫ8 шщъы8 קץצ
WXYZ
wxyz9 9 WXYZ9Wxyz9 ΧΨΩƔ9 WŴX
YŶZ9 wŵx
yŷz9
WXYỲÝ
ZŹŻŽ9
wxyỳý
zźżž9 ЬЭЮЯ9 ьэюя9 ףפעס
space . , ? !
000 . , ? !
space
0 . , ? !
space
space
0space 0 space
0space 0 space
00 ҐЄІЇЎ 0ґєіїў space
0
space = /
\ ^ ; : . ,
- + * # §
% @ ? !
¿ ¡ ( ) { }
[ ] < > ¥ $
￡ | ~ ¤
space
_’ ”
= / \
^ ; : . ,
- +
* #
§ %
@ ? !
¿ ¡ ( )
{ } [ ]
< > ¥
$ ￡
| ~ ¤
space
_’ ” = /
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< > ¥ $
￡ | ~
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space
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space
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+ * # §
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space
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< > ¥ $
￡ | ~ ¤
space
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$ ￡ | ~
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space
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= / \
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￡ | ~
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space
_’ ” = / \
^ ; : . , -
+ * # §
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¿ ¡ ( ) { }
[ ] < > ¥
$ ￡ | ~
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space
_’ ” = / \
^ ; : . ,
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# § %
@ ? !
¿ ¡ ( ) { }
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space
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= / \
^ ; : . ,
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@ ? !
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{ } [ ] <
> ¥ $
￡ | ~
¤
Appendix C - Bluetooth Headset Compatibility List
Brands Type Model
Evolve 75
Evolve 65
pro9470
MOTION UC
STEALTH
style
Jabra Bluetooth
Talk 2
| Appendix | 47
Brands Type Model
EASYGo
Supreme
Storm
MINI
PRESENCE UC
MB Pro 1
MB Pro 2
EZX 60
Sennheiser Bluetooth
MB660 UC
VOYAGER 4210 UC
ML20
ML25
M165
Edge
Plantronics Bluetooth
B825(Focus)
Iphone Bluetooth Apple AirPods