Table of Contents
- Basic User's Guide MFC-J6535DW/MFC-J6935DW
- Brother Numbers
- Ordering Accessories and Supplies
- Notice - Disclaimer of Warranties (USA and Canada)
- You Can Use the Following Features
- User's Guides and Where to Find Them
- Basic Operations and Where to Find Instructions
- The Online User's Guide Helps You Get the Most Out of Your Machine
- Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online.
- Definitions of Notes
- For the Latest Driver Updates
- Compilation and Publication Notice
- Table of Contents
- 1 General Information
- 2 Paper Handling
- 3 Print
- 4 Copy
- 5 Scan
- 6 Fax
- A Routine Maintenance
- B Troubleshooting
- C Appendix
- D Index
Brother MFC-J6935DW User Manual
Displayed below is the user manual for MFC-J6935DW by Brother which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
Basic User's Guide
MFC-J6535DW
MFC-J6935DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and information,
see the Online User's Guide at
solutions.brother.com/manuals
If you need to call Customer Service
Please complete this information for future reference:
Model Number:
(Circle your model
number)
MFC-J6535DW/MFC-J6935DW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the machine. Retain this User’s Guide with your sales
receipt as a permanent record of your purchase, in the event of theft, fire or warranty
service.
Register your product online at
www.brother.com/registration
By registering your product with Brother, you will be recorded as the original
owner of the product. Your registration with Brother:
• may serve as confirmation of the purchase date of your product if you lose
your receipt;
• may support an insurance claim by you in the event of product loss
covered by insurance; and,
• will help us notify you of enhancements to your product and special offers.
Complete and fax the Brother Warranty Registration and Test Sheet, or
register online at www.brother.com/registration.
© 2016 Brother Industries, Ltd. All rights reserved.
Brother Numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.
FAQs (Frequently Asked Questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips
to learn how to get the most from your Brother product.
support.brother.com
• Check here for Brother driver updates.
• To keep your machine’s performance up-to-date, check here for the latest firmware
upgrade.
For Customer Service
In USA:
www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax sending and fax receiving operations)
In Canada:
www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit www.brother-usa.com/service.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, visit www.brother.ca/support.
i
Ordering Accessories and Supplies
For best quality results use only genuine Brother supplies, which are available at most Brother
retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover,
American Express credit card, or PayPal account, you can order directly from Brother. Visit us
online for a complete selection of the Brother accessories and supplies that are available for
purchase.
In Canada, only Visa and MasterCard are accepted.
NOTE
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
www.brothermall.com
In Canada:
www.brother.ca
Order Information
Description Item
Ink Cartridge Super High Yield
<black / yellow / cyan (blue) / magenta
(red) >
LC3029BK / LC3029Y / LC3029C / LC3029M
(Prints approx. 3000 pages / black) 1
(Prints approx. 1500 pages / yellow / cyan (blue) /
magenta (red)) 1
Premium Plus Glossy Photo Paper
(Ledger size / 20 sheets) BP71GLGR
(Letter size / 20 sheets) BP71GLTR
(4" x 6" size / 20 sheets) BP71GP20
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets) BP60MPLTR (USA only)
Plain Inkjet Paper
(Ledger size / 100 sheets) BP60PLGR (USA only)
1For more information about the replacement supplies, visit www.brother.com/pageyield.
ii
Notice - Disclaimer of Warranties (USA and
Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
iii
You Can Use the Following Features
High Speed Copy & Scan
When you place a document, long edge first
in the ADF or in the left side of the scanner
glass, you can copy and scan with High
Speed.
Make sure your document size is Letter or A4.
Easy-to-use Multi-Purpose
Tray
The Multi-Purpose Tray (MP Tray) allows
printing on a wide variety of paper with quick
exchange.
Mobile Connect
Use Brother iPrint&Scan to check the
machine status and access various functions
from mobile devices.
(MFC-J6935DW) If your Android™ device
supports Near Field Communication (NFC),
you can print and scan just by touching your
device to the NFC symbol on the control
panel.
For more information, see the
Mobile Print/Scan Guide for
Brother iPrint&Scan:
solutions.brother.com/manuals
You can download many
useful apps to use with this
machine at
www.brother.com/apps
iv
User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic PC-Print, Direct Print, Scan,
Copy and Fax operations and basic machine
maintenance. See troubleshooting tips.
Printed / In the box
Online User's Guide This guide includes the additional contents of
the Basic User's Guide.
In addition to information about the PC-Print,
Direct Print, Scan, Copy, Fax, Internet
services, Mobile Functions and Brother
ControlCenter operations, useful information
is included about using the machine on a
network.
Brother Solutions
Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device, and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi®
network.
1Visit solutions.brother.com/manuals.
v
Basic Operations and Where to Find Instructions
The contents of the Basic User's Guide are also included in the Online User's Guide with more
details.
Features Contents Guide
Setup Load paper Basic User's Guide
Connect the machine to your computer Quick Setup Guide
Connect the machine to your mobile
device
Quick Setup Guide
Copy Copy a document Basic User's Guide
Various types of copies (2-sided copies,
and so on)
Online User's Guide
Print Print from your computer (Windows®/
Macintosh)
Basic User's Guide
Print photos from a USB flash drive Basic User's Guide
Print a PDF file from a USB flash drive Basic User's Guide
Print from your mobile device (Brother
iPrint&Scan)
Mobile Print/Scan Guide
Print using mobile functions Online User's Guide
Print data downloaded from a cloud
service
Online User's Guide
Fax Send and receive a fax Basic User's Guide
Transfer a fax to your computer Online User's Guide
Send and receive a fax using your
computer
Basic User's Guide
Send and view a fax using your mobile
device (Brother iPrint&Scan)
Mobile Print/Scan Guide
Scan Scan from the machine Basic User's Guide
Scan from your computer Basic User's Guide
Scan from your mobile device (Brother
iPrint&Scan)
Mobile Print/Scan Guide
Save scanned data to a cloud service Online User's Guide
Additional
information
Error messages Basic User's Guide
Troubleshooting Basic User's Guide
Specifications Online User's Guide
vi
The Online User's Guide Helps You Get the Most
Out of Your Machine
We hope that you find this guide helpful. To learn more about your machine's features, please
take a look at our Online User's Guide. It offers:
Quicker Navigation!
Search box
Navigation index in a separate panel
Comprehensive Format!
Every topic in one guide
Simplified Layout!
Step-by-step instructions
Feature summary at the top of the page
1
2
3
4
1. Search Box
2. Navigation
3. Summary
4. Step-by-Step Instructions
To View Online User's Guides
To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.
(Windows®)
You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is
included in the standard installation and, when installed, you can find it either as a shortcut on
your desktop, or from the Windows® Start menu.
vii
Questions or Problems? Take a Look at our FAQs,
Solutions, and Videos Online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com
•Provides several ways to search
•Displays related questions for more information
•Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screen is subject to change without
notice.
viii
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING WARNING indicates a potentially hazardous situation which, if not
avoided, could result in death or serious injuries.
CAUTION CAUTION indicates a potentially hazardous situation which, if not
avoided, may result in minor or moderate injuries.
IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if
not avoided, may result in damage to property or loss of product
functionality.
NOTE NOTE specifies the operating environment, conditions for
installation, or special conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Bold Bold style identifies buttons on the machine's control panel or
computer screen.
Italics Italicized style emphasizes an important point or refers you to a
related topic.
Courier New Courier New font identifies messages shown on the machine's
LCD.
• Most of the illustrations in this User's Guide show the MFC-J6935DW.
• The screens in this User's Guide are for illustration purposes only and may differ from the
actual screens.
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to
download drivers. To keep your machine’s performance up-to-date, check there for the latest
firmware upgrades.
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product's descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
ix
1General Information ............................................................................................ 1
Control Panel Overview.............................................................................................1
Touchscreen LCD Overview ......................................................................................3
New Information from Brother..........................................................................6
Access Brother Utilities (Windows®) .........................................................................6
Uninstall the Brother Software and Drivers (Windows®) .................................7
2Paper Handling .................................................................................................... 8
Load Paper................................................................................................................8
Loading Paper Overview .................................................................................8
Load Letter or A4 Size Paper in Paper Tray #1 / Paper Tray #2 ..................10
Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2 .....12
Load Paper in the Multi-purpose Tray (MP Tray)...........................................15
Change the Paper Size and Paper Type.................................................................18
Change the Check Paper Size Setting....................................................................18
Recommended Print Media.....................................................................................19
Handle and Use Print Media....................................................................................19
Load Documents .....................................................................................................19
Load Documents in the Automatic Document Feeder (ADF) ........................19
Load Documents on the Scanner Glass .......................................................20
3Print .................................................................................................................... 22
Print from Your Computer........................................................................................22
Print a Document (Windows®).......................................................................22
Print a Document (Macintosh) .......................................................................22
Various Printing..............................................................................................22
Print Photos Directly from a USB Flash Drive .........................................................23
Preview and Print Photos from a USB Flash Drive........................................23
Print Settings Overview .................................................................................23
Print a PDF File Directly from a USB Flash Drive ...................................................24
4Copy ................................................................................................................... 25
Copy a Document ...................................................................................................25
Other Copy Options.................................................................................................25
5Scan.................................................................................................................... 26
Before Scanning......................................................................................................26
Scan from Your Computer (Windows®)...................................................................26
Scan Using ControlCenter4 Advanced Mode (Windows®)............................26
Table of Contents
x
Scan Using the Scan Button on Your Brother Machine...........................................27
Scan Using the Scan Button on the Machine ................................................27
6Fax ...................................................................................................................... 28
Before Faxing ..........................................................................................................28
Set Your Station ID ........................................................................................28
Telephone Line Interference/VoIP..................................................................28
Receive Modes Overview ..............................................................................29
Choose the Correct Receive Mode................................................................30
Set the F/T Ring Time (Pseudo/Double-ring).................................................31
Set the Number of Rings Before the Machine Answers (Ring Delay) ...........31
Store Numbers ........................................................................................................32
Store Address Book Numbers .......................................................................32
Change or Delete Address Book Names or Numbers ...................................32
Telephone Services and External Devices ..............................................................33
Voice Mail .....................................................................................................33
Caller ID.........................................................................................................33
Distinctive Ring .............................................................................................33
Voice Over Internet Protocol (VoIP)...............................................................33
Connection of an External Telephone Answering Device (TAD)....................33
External and Extension Telephones ..............................................................33
Fax Using Your Machine .........................................................................................34
Send a Fax ....................................................................................................34
Fax Using Your Computer (PC-FAX).......................................................................35
Send Faxes from Your Computer ..................................................................35
Receive Faxes on Your Computer (Windows® only) .....................................36
ARoutine Maintenance ........................................................................................ 37
Clean the Scanner...................................................................................................37
Check the Print Quality............................................................................................37
Check the Print Alignment from Your Brother Machine ...........................................39
BTroubleshooting ................................................................................................ 40
Identify the Problem.................................................................................................40
Error and Maintenance Messages...........................................................................41
Transfer Your Faxes or Fax Journal Report...................................................47
Troubleshooting for Wireless LAN setup .................................................................48
Wireless LAN Report Error Codes.................................................................48
Print or Scan Problems............................................................................................49
Troubleshooting for Other Print Problems .....................................................51
Fax and Telephone Problems..................................................................................53
Troubleshooting for Other Fax Problems.......................................................54
Document and Paper Jams.....................................................................................56
Document Jams.............................................................................................56
xi
Printer Jam or Paper Jam..............................................................................57
CAppendix ............................................................................................................ 66
Enter Text on Your Brother Machine........................................................................66
Check the Machine Information...............................................................................66
Reset Your Brother Machine ...................................................................................67
Reset Functions Overview.............................................................................67
Supply Specifications ..............................................................................................68
DIndex ................................................................................................................... 69
xii
Control Panel Overview
32 5
6
4
1
1. NFC (Near Field Communication) symbol
(MFC-J6935DW)
You can use card authentication by touching the IC card to the NFC symbol on the control
panel.
If your Android™ device supports the NFC feature, you can print from your device or scan
documents to your device in the same way.
2. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the Touchscreen.
Adjust the angle of the control panel by lifting it.
1General Information
1General Information
1
3. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
4. Dial Pad
Press the numbers to dial telephone or fax numbers and to enter the number of copies.
5. LED Power Indicator
The LED lights up depending on the machine’s power status.
When the machine is in Sleep Mode, the LED blinks.
6. Power On/Off
Press to turn on the machine.
Press and hold down to turn off the machine. The Touchscreen will display [Shutting
Down] and will stay on for a few seconds before turning itself off. If you have connected an
external telephone or TAD, it is always available.
If you turn off the machine using , it will still clean the print head periodically to maintain
print quality. To prolong print head life, provide better ink efficiency, and maintain print quality,
keep your machine connected to a power source at all times.
2
Touchscreen LCD
Overview
There are three Home screens that you can
access by swiping left or right or pressing d or
c.
From the Home screens, you can access
Shortcuts, Wi‑Fi setup, Settings and Ink levels
screens.
Home Screen 1
2
7
1
5
3 4 6
This screen shows the machine’s status when
the machine is idle. This Home screen is also
called the Ready Mode screen. When
displayed, it indicates that your machine is
ready for the next command.
You can change the Ready Mode screen.
For more information, see the Online
User's Guide: Set the Ready Screen.
Home Screen 1 provides access to [Fax],
[Copy] and [Scan] operations.
Home Screen 2
2
7
1
5
3 4 6
Home Screen 2 provides access to additional
features, such as [Web], [Apps] and [USB]
operations.
Home Screen 3
2
7
1
5
3 4 6
Home screen 3 provides access to [LGR
Copy Shortcuts].
1. Date & Time
Displays the date and time set on the
machine.
2. Quiet Mode
This icon appears when the [Quiet
Mode] setting is set to [On].
The Quiet Mode setting can reduce
printing noise. When Quiet Mode is turned
on, the print speed becomes slower.
(MFC-J6535DW in USA only)
While appears, (Quiet Mode)
is not displayed.
3. [Shortcuts]
Create Shortcuts for frequently-used
operations, such as sending a fax,
copying, scanning, Web Connect and
Apps services.
1General Information
3
• Three Shortcuts tabs are available with
six Shortcuts on each tab.
• Press , displayed at the
bottom of the screen to access the
Home Screens.
4. Wireless Status
Each icon in the following table shows the
wireless network status:
Your machine is not connected to
the wireless access point.
Press this button to configure
wireless settings. For more
information, see the Quick Setup
Guide.
Wireless network is connected.
A three-level indicator in each of
the Home screens displays the
current wireless signal strength.
The wireless access point cannot
be detected.
The wireless setting is disabled.
You can configure wireless settings by
pressing the Wireless Status button.
5. [Settings]
Press to access the [Settings] menu.
6. [Ink]
Displays the available ink volume. Press
to access the [Ink] menu.
When an ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink color.
7. Modes:
• [Fax]
Press to access Fax mode.
• [Copy]
Press to access Copy mode.
• [Scan]
Press to access Scan mode.
• [Web]
Press to connect the Brother machine
to an Internet service.
For more information, see the Online
User's Guide.
• [Apps]
Press to connect the Brother machine
to the Brother Apps service.
For more information, see the Online
User's Guide.
• [USB]
Press to access the [USB] menu.
• [LGR Copy Shortcuts]
Press to copy to Ledger or A3 size
paper using this preset menu.
8. [Stored Fax(es):]
8
[Stored Fax(es)] displays how many
received faxes are in the machine's
memory.
Press to print the faxes.
4
9. [New Fax(es):]
9
When [Fax Preview] is set to [On],
[New Fax(es)] displays how many new
faxes you have received and stored in the
memory.
Press to view the faxes on the
Touchscreen.
If you receive a fax containing multiple
paper sizes (for example, a Letter size
page and a Ledger size page), the
machine may create and store a file for
each paper size, so the Touchscreen may
show that more than one fax job has been
received.
10. Warning icon
10
The warning icon appears when there
is an error or maintenance message;
press to view the details, and then
press to return to Ready mode.
IMPORTANT
DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.
• This product adopts the font of
ARPHIC TECHNOLOGY CO.,LTD.
• DO NOT touch the LCD immediately
after plugging in the power cord or
turning on the machine. Doing this may
cause an error.
1General Information
5
New Information from
Brother
New information from Brother appears in the
information bar when the notification settings
such as [Message from Brother] and
[Firmware Auto Check] are set to [On].
Press to view the details.
Internet connection is needed, and data
rates may apply.
Access Brother Utilities
(Windows®)
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your computer.
1Do one of the following:
• Windows Vista® and Windows® 7
Click (Start) > All Programs >
Brother > Brother Utilities.
• Windows® 8
Tap or click (Brother Utilities)
either on the Start screen or the
desktop.
• Windows® 8.1
Move your mouse to the lower left
corner of the Start screen and click
(if using a touch-based device,
swipe up from the bottom of the Start
screen to bring up the Apps screen).
When the Apps screen appears, tap
or click (Brother Utilities).
• Windows® 10
Click > All apps > Brother >
Brother Utilities.
6
2Select your machine.
3Select the operation you want to use.
Uninstall the Brother
Software and Drivers
(Windows®)
1Launch (Brother Utilities).
2Click the drop-down list, and then select
your model name (if not already
selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box
to uninstall the software and drivers.
1General Information
7
Load Paper
Loading Paper Overview
1Load the paper in the paper tray as follows.
Fan the stack of paper well.
The paper size determines the orientation when loading paper.
Tray #1 Tray #2 1How to Load Paper
Letter ♦
A4 ♦
Executive
Letter ♦
A4 ♦
(Plain paper
and Recycled
paper only)
Adjust the paper
guides.
Landscape
orientation
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelopes
-
Adjust the paper
guides.
Portrait orientation
Ledger ♦
A3 ♦
Legal ♦
Folio
Mexico Legal
India Legal
Ledger ♦
A3 ♦
Legal ♦
Folio
Mexico Legal
India Legal
(Plain paper
and Recycled
paper only)
Extend the tray using
the green slider, then
adjust the paper
guides.
Portrait orientation
1Tray #2 is available only for MFC-J6935DW.
2Paper Handling
8
MP Tray How to Load Paper
Letter ♦
A4 ♦
Executive
Adjust the MP tray paper
guides.
Landscape orientation
Ledger
A3
Legal
Folio
Mexico Legal
India Legal
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelopes
1
2
Adjust the MP tray paper
guides.
Portrait orientation
♦ See the details in this chapter.
For more information about other paper sizes, see the Online User's Guide: Load Paper.
2Unfold the paper support flap.
2
1
3Change the paper size setting in the machine's menu, if needed.
2Paper Handling
9
Load Letter or A4 Size Paper
in Paper Tray #1 / Paper
Tray #2
• If the [Check Paper] setting is set to
[On] and you pull the paper tray out of
the machine, a message appears on the
LCD asking if you want to change the
paper type and paper size. Change the
Paper Size and Paper Type settings if
needed, following the LCD instructions.
• Load only one size and type of paper in
the paper tray at a time.
• When you load a different paper size in
the tray, you must change the Paper
Size setting in the machine or the paper
size setting on your computer.
Doing this enables the machine to
automatically feed paper from the
appropriate tray if Auto Tray Select has
been set in the machine or printer driver.
These instructions describe how to load paper
in Tray #1. The steps for Tray #2 are very
similar. (MFC-J6935DW)
1Pull the paper tray completely out of the
machine as shown by the arrow.
(MFC-J6935DW)
When you load paper in Tray #2, remove
the tray top cover (1).
1
2Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure the triangular mark (3) on the
paper width guide (1) and paper length
guide (2) line up with the marks for the
paper you are using.
1
3
2
3
3Fan the stack of paper well to avoid
paper jams and misfeeds.
10
Always make sure the paper is not curled
or wrinkled.
4Gently load paper in the paper tray with
the printing surface face down.
Landscape orientation
5Make sure the paper length guide (1)
touches the edges of the paper.
1
6Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper guides touch the
edges of the paper.
1
7Make sure the paper is flat in the tray
and below the maximum paper mark (1).
Overfilling the paper tray may cause
paper jams.
1
(MFC-J6935DW)
When you load paper in Tray #2, replace
the tray top cover.
8Slowly push the paper tray completely
into the machine.
2Paper Handling
11
9Pull out the paper support until it locks
into place.
10 Change the paper size setting in the
machine's menu, if needed.
Load Ledger, Legal, or A3
Size Paper in Paper Tray #1 /
Paper Tray #2
• If the [Check Paper] setting is set to
[On] and you pull the paper tray out of
the machine, a message appears on the
LCD asking if you want to change the
paper type and paper size. Change the
Paper Size and Paper Type settings if
needed, following the LCD instructions.
• Load only one size and type of paper in
the paper tray at a time.
• When you load a different paper size in
the tray, you must change the Paper
Size setting in the machine or the paper
size setting on your computer.
Doing this enables the machine to
automatically feed paper from the
appropriate tray if Auto Tray Select has
been set in the machine or printer driver.
These instructions describe how to load paper
in Tray #1. The steps for Tray #2 are very
similar. (MFC-J6935DW)
1Pull the paper tray completely out of the
machine as shown by the arrow.
12
(MFC-J6935DW)
When you load paper in Tray #2, remove
the tray top cover (1).
1
2Rest the tray on a flat surface.
Push the green slider to the left and
then extend the tray until it locks into
place.
3Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure the triangular mark (3) on the
paper width guide (1) and paper length
guide (2) line up with the marks for the
paper you are using.
1
3
2
3
4Fan the stack of paper well to avoid
paper jams and misfeeds.
Always make sure the paper is not curled
or wrinkled.
2Paper Handling
13
5Gently load paper in the paper tray with
the printing surface face down.
Portrait orientation
6Make sure the paper length guide (1)
touches the edges of the paper.
1
7Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper guides touch the
edges of the paper.
1
8Make sure the paper is flat in the tray
and below the maximum paper mark (1).
Overfilling the paper tray may cause
paper jams.
1
(MFC-J6935DW)
When you load paper in Tray #2, replace
the tray top cover.
9Slowly push the paper tray completely
into the machine.
14
10 Pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
2
1
11 Change the paper size setting in the
machine's menu, if needed.
Load Paper in the Multi-
purpose Tray (MP Tray)
• If the [Check Paper] setting is set to
[On] and you set the paper in the MP
tray, a message appears on the LCD
asking if you want to change the paper
type and paper size. Change the Paper
Size and Paper Type settings if needed,
following the LCD instructions.
• Load only one size and type of paper in
the paper tray at a time.
• When you load a different paper size in
the tray, you must change the Paper
Size setting in the machine or the paper
size setting on your computer.
Doing this enables the machine to
automatically feed paper from the
appropriate tray if Auto Tray Select has
been set in the machine or printer driver.
When using Letter or A4 size paper:
1Open the MP tray.
2Paper Handling
15
2Gently press and slide the MP tray
paper guides to match the width of the
paper you are using.
3Fan the stack of paper well to avoid
paper jams and misfeeds.
• Always make sure the paper is not
curled or wrinkled.
• You can load up to 100 sheets of plain
paper.
4Gently load the paper in the MP tray
with the printing surface face up.
Landscape orientation
If you are having difficulty loading paper in
the MP tray, push the release lever (1)
toward the back of the machine, and then
load the paper.
1
16
Change the Paper Size
and Paper Type
Set the Paper Size and Paper Type settings
for the paper tray.
• To get the best print quality, set the
machine for the type of paper you are
using.
• When you change the size of the paper
you load in the tray, you must change the
Paper Size setting on the LCD at the same
time.
1Press [Settings] > [Tray
Setting].
2Press the tray option you want.
3Press [Paper Type].
4Press the paper type option you want.
Use plain paper only in Tray #2.
(MFC-J6935DW)
5Press [Paper Size].
6Swipe up or down or press a or b to
display the paper size options, and then
press the option you want.
7Press .
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
glossy paper, remove each sheet at once
to prevent smudging or paper jams.
• Error and Maintenance Messages on
page 41
Related Information
Change the Check
Paper Size Setting
If the Check Paper setting is set to [On] and
you pull the paper tray out of the machine or
load paper in the MP Tray, the LCD displays a
message asking if you want to change the
Paper Size and Paper Type settings.
The default setting is [On].
1Press [Settings] > [All
Settings] > [General Setup] >
[Tray Setting] > [Check Paper].
2Press [On] or [Off].
3Press .
• Error and Maintenance Messages on
page 41
Related Information
18
Recommended Print
Media
For the best print quality, we recommend
using the Brother paper listed in the table.
Brother paper
Paper Type Item
Premium Plus Glossy Photo
Ledger BP71GLGR
Letter BP71GLTR
4" x 6" BP71GP20
Plain Inkjet
Ledger BP60PLGR (USA
only)
Handle and Use Print
Media
• Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
• Avoid touching the shiny (coated) side of
photo paper.
IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or irregularly
shaped
1
1
1. 0.08 in. (2 mm) or greater curl may
cause jams to occur.
• Extremely shiny or highly textured
• Paper that cannot be arranged uniformly
when stacked
• Paper made with a short grain
Load Documents
Load Documents in the
Automatic Document Feeder
(ADF)
The ADF can hold multiple pages and feeds
each sheet individually.
Use paper that is within the sizes and weights
shown in the table. Always fan the pages
before placing them in the ADF.
Document Sizes and Weights
Length 1: 5.8 to 17.0 in. (148 to
431.8 mm)
Width: 4.1 to 11.7 in. (105 to
297 mm)
Paper Weight: 17 to 24 lb (64 to 90
g/m²)
1Up to 35.4 in. (900 mm) when using the long paper
function.
IMPORTANT
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled, wrinkled,
folded, ripped, stapled, paper clipped,
pasted or taped.
• DO NOT use cardboard, newspaper or
fabric.
• Make sure documents with correction fluid
or written in ink are completely dry.
(MFC-J6935DW)
Your 2-sided documents can be faxed,
copied, or scanned up to Ledger size
using the ADF.
1Fan the pages well.
2Paper Handling
19
2Adjust the paper guides (1) to fit the
document size.
1
3Place your document face up in the
ADF, as shown in the illustration, until
you feel the document touch the feed
rollers and the machine beeps.
If you loaded a small size document and
cannot remove it, lift the ADF document
support (1), and then remove the
document.
1
IMPORTANT
DO NOT leave any documents on the scanner
glass. If you do this, the ADF may jam.
Load Documents on the
Scanner Glass
Use the scanner glass to fax, copy, or scan
one page at a time.
Document Sizes Supported
Length: Up to 17.0 in. (431.8
mm)
Width: Up to 11.7 in. (297
mm)
Weight: Up to 4.4 lb (2 kg)
To use the scanner glass, the ADF must
be empty.
1Lift the document cover.
2Place the document face down in the
upper left corner of the scanner glass as
shown in the illustration.
3Close the document cover.
20
IMPORTANT
If you are scanning a book or thick document,
DO NOT slam or press on the document
cover.
2Paper Handling
21
Print from Your
Computer
Before attempting any printing operation,
confirm the following:
• Make sure you have installed the Brother
software and drivers.
• For USB or network cable users: Make
sure the interface cable is inserted
correctly.
Print a Document
(Windows®)
1Select the print command in your
application.
2Select Brother MFC-XXXX Printer
(where XXXX is the name of your
model).
3Click Print.
4Complete your print operation.
Print a Document
(Macintosh)
1From an application, such as Apple
TextEdit, click the File menu, and then
select Print.
2Select Brother MFC-XXXX (where
XXXX is the name of your model).
3Click Print.
4Complete your print operation.
Various Printing
To use the various printing features, click the
printing properties or preferences button to
change the printer setting.
Print on Both Sides of the Paper
Automatically
Print More Than One Page on a Single
Sheet of Paper (N in 1)
For Windows®:
For more information, see the Online User's
Guide: Print from Your Computer (Windows®).
For Macintosh:
For more information, see the Online User's
Guide: Print from Your Computer (Macintosh).
3Print
22
Print Photos Directly
from a USB Flash Drive
Preview and Print Photos
from a USB Flash Drive
Preview your photos on the LCD before you
print them. Print images that are stored on a
USB flash drive.
1Put a USB flash drive in the USB slot.
2Press [JPEG Print] > [Select
Files].
3Swipe left or right or press d or c to
display the photo you want to print, and
then press it.
To print all photos, press [Print All],
and then press [Yes] to confirm.
4Press to display the keyboard on
the Touchscreen, and then enter the
number of copies using the Touchscreen
keyboard. Press [OK].
You can also press [-] or [+] on the
Touchscreen, or use the dial pad
numbers.
5Press [OK].
6Repeat the last three steps until you
have selected all the photos you want to
print.
7Press [OK].
8Read and confirm the displayed list of
options.
9To change the print settings, press
[Print Settings].
When finished, press [OK].
10 Press [Start].
Print Settings Overview
The Print Settings you change are temporary
for your current printout. The machine returns
to its default settings after printing is
complete.
You can save the print settings you use
most often by setting them as the default.
For more information, see the Online
User's Guide.
3Print
23
Print a PDF File Directly
from a USB Flash Drive
Related Models:
MFC-J6935DW
You can print a PDF file directly from a USB
flash drive.
PDF files that are 2 GB or more cannot
be printed.
1Put a USB flash drive in the USB slot.
2Press [PDF Print].
3Swipe up or down or press a or b to
display the PDF file you want to print,
and then press it.
4Press to display the keyboard on
the Touchscreen, and then enter the
number of copies using the Touchscreen
keyboard. Press [OK].
You can also press [-] or [+] on the
Touchscreen, or use the dial pad
numbers.
5Read and confirm the displayed list of
options.
6To change the print settings, press
[Print Settings].
When finished, press [OK].
7Press [Black Start] or [Color
Start].
24
Copy a Document
1Make sure you have loaded the correct
size paper in the paper tray.
2Load your document.
3Press [Copy].
The Touchscreen displays:
4Change the copy settings, if needed.
When you load paper other than Letter
size Plain Paper, you must change the
[Paper Size] and [Paper Type]
settings by pressing [Options].
• (No. of Copies )
Press to display the
keyboard on the Touchscreen, and
then enter the number of copies
using the Touchscreen keyboard.
Press [OK].
You can also press [-] or [+] on
the Touchscreen, or use the dial pad
numbers.
•[Options]
Press to change the copy
settings for the next copy only.
When you have finished changing
settings, press [OK].
After you have finished selecting new
options, you can save them by pressing
the [Save as Shortcut] button.
5Press [Black Start] or [Color
Start].
To stop copying, press .
Other Copy Options
You can use various copy features by
changing copy settings. Press the
[Options] button.
Enlarge or Reduce Copied Images
2-sided Copy
For more information, see the Online User's
Guide: Copy.
4Copy
4Copy
25
Before Scanning
Before attempting to scan, confirm the
following:
• Make sure you have installed the Brother
software and drivers.
• For USB or network cable users: Make
sure the interface cable is inserted
correctly.
Scan from Your
Computer (Windows®)
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favorite scanning application.
Scan Using ControlCenter4
Advanced Mode (Windows®)
Scan documents and save them to a folder on
your computer as PDF files.
Select Advanced Mode as the mode
setting for ControlCenter4.
1Load your document.
2Click the (ControlCenter4) icon in
the task tray, and then click Open.
3Click the Scan tab.
4Click the File button.
The scan settings dialog box appears.
5Change the scan settings, such as file
format, file name, resolution and color, if
needed.
6Click Scan.
The machine starts scanning. The file is
saved in the folder you selected.
5Scan
26
Scan Using the Scan
Button on Your Brother
Machine
Scan Using the Scan Button
on the Machine
Use the Scan button on the machine to
make temporary changes to the scan
settings. To make permanent changes, use
Brother's ControlCenter software.
1Load your document.
2Press [Scan].
3Swipe left or right or press d or c to
display [to PC].
The icon moves to the middle of the
Touchscreen and is highlighted in blue.
4Press [to PC].
5Press [to File].
6If the machine is connected over the
network, swipe up or down or press a or
b to display the computer where you
want to send the data, and then press
the computer name.
If the LCD prompts you to enter a PIN,
use the LCD to enter the four-digit PIN for
the computer, and then press [OK].
7Do one of the following:
• To change the settings, press
[Options], and then go to the next
step.
• Press [Start] to start scanning
without changing additional settings.
The machine starts scanning. If using
the machine's scanner glass, follow
the LCD instructions to complete the
scanning job.
8To scan both sides of the document (for
MFC-J6935DW only), press [2-sided
Scan], and then select the document
type.
9Change the scan settings you want to
change, such as scan type, resolution,
file type and document size, if needed.
When finished, press [OK].
10 Press [Start].
The machine starts scanning. If using
the machine's scanner glass, follow the
LCD instructions to complete the
scanning job.
5Scan
27
Before Faxing
Set Your Station ID
Set the machine's Station ID if you want the
date and time to appear on each fax you
send.
(USA only)
The Telephone Consumer Protection Act of
1991 makes it unlawful for any person to use
a computer or electronic device to send any
message via a telephone fax machine unless
such messages clearly contain, in a margin at
the top or bottom of each transmitted page, or
on the first page of the transmission, the date
and time it is sent and an identification of the
business or other entity or other individual
sending the message and the telephone
number of the sending machines or such
business, other entity or individual. To
program this information into the fax machine,
see Set the date and time and Set your
Station ID. For more information, see the
Online User's Guide.
NOTE
1Press [Settings] > [All
Settings] > [Initial Setup] >
[Station ID].
2Press [Fax].
3Enter your fax number (up to 20 digits)
on the Touchscreen, and then press
[OK].
4Press [Name].
5Enter your name (up to 20 characters)
using the Touchscreen, and then press
[OK].
6Press .
• Enter Text on Your Brother Machine on
page 66
Related Information
Telephone Line Interference/
VoIP
If you are having problems sending or
receiving a fax due to possible interference on
the telephone line or if you are using a VoIP
system, we recommend changing the modem
speed to minimize errors in fax operations.
1Press [Settings] > [All
Settings] > [Initial Setup] >
[Compatibility].
2Press the option you want.
•[Basic(for VoIP)] reduces the
modem speed to 9,600 bps and turns
off color fax receiving and ECM,
except for color fax-sending. Unless
interference is a recurring problem on
your telephone line, you may prefer
to use it only when needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
[Basic(for VoIP)].
•[Normal] sets the modem speed at
14,400 bps.
•[High] sets the modem speed at
33,600 bps.
3Press .
6Fax
28
• VoIP (Voice over IP) is a type of phone
system that uses an Internet
connection, rather than a traditional
phone line.
• Error and Maintenance Messages on
page 41
• Fax and Telephone Problems on page 53
Related Information
Receive Modes Overview
Some receive modes answer automatically
([Fax Only] and [Fax/Tel]). You may
want to change the Ring Delay before using
these modes.
Fax Only
[Fax Only] mode automatically answers
every call as a fax.
Fax/Tel
[Fax/Tel] mode helps you manage
incoming calls, by recognizing whether they
are fax or voice calls and handling them in
one of the following ways:
• Faxes will be received automatically.
• Voice calls will start the F/T ring to tell
you to pick up the line. The F/T ring is a
pseudo/double-ring made by your
machine.
Manual
[Manual] mode turns off all automatic
answering functions (unless you are using
the Distinctive Ring feature).
To receive a fax in [Manual] mode, lift the
handset of the external telephone or press
the Hook button in Fax mode. When you
hear fax tones (short repeating beeps),
press the Start button in Fax mode, and
then select [Receive] to receive a fax.
You can also use the Easy Receive feature
to receive faxes by lifting a handset on the
same line as the machine.
External TAD
[External TAD] mode lets an external
answering device manage your incoming
calls.
Incoming calls will be handled in the
following ways:
• Faxes will be received automatically.
• Voice callers can record a message on
the external TAD.
• Fax and Telephone Problems on page 53
Related Information
6Fax
29
Choose the Correct Receive
Mode
The correct Receive Mode for you is
determined by the external devices and
telephone subscriber services (Voice Mail,
Distinctive Ring and so on) you will be using
on the same line as the Brother machine.
Will you be using a Distinctive Ring
number for receiving faxes? (USA and
Canada only)
Brother uses the term "Distinctive Ring" but
different telephone companies may have
other names for this service.
Will you be using Voice Mail on the same
telephone line as your Brother machine?
If you have Voice Mail on the same
telephone line as your Brother machine,
there is a strong possibility that Voice Mail
and the Brother machine will conflict with
each other when receiving incoming calls.
Select Manual Mode as your Receive
Mode.
If you do not want to answer every call
manually to determine whether it's a voice
call or a fax, contact your telephone
provider and ask about Distinctive Ring
services.
Will you be using a Telephone Answering
Device on the same telephone line as your
Brother machine?
Your external telephone answering device
(TAD) will answer every call automatically.
Voice messages are stored on the external
TAD and fax messages are printed. Select
[External TAD] as your Receive Mode.
Will you be using your Brother machine on
a dedicated fax line?
Your machine automatically answers every
call as a fax. Select [Fax Only] as your
Receive Mode.
Will you be using your Brother machine on
the same line as your telephone?
•Do you want to receive voice calls
and faxes automatically?
Select [Fax/Tel] mode when your
Brother machine and your telephones
share the same line.
Important Note: You cannot receive
voice messages on either Voice Mail
or an answering machine if you select
[Fax/Tel] mode.
•Do you expect to receive very few
faxes?
Select [Manual] as your Receive
Mode. You control the telephone line
and must answer every call yourself.
1Press [Settings] > [All
Settings] > [Fax] > [Setup
Receive] > [Receive Mode].
If you cannot change the [Receive
Mode] option, make sure the Distinctive
Ring feature is set to [Off].
2Press the [Fax Only], [Fax/Tel],
[External TAD] or [Manual] option.
3Press .
• Fax and Telephone Problems on page 53
• Troubleshooting for Other Fax Problems on
page 54
Related Information
30
Set the F/T Ring Time
(Pseudo/Double-ring)
When you set the Receive Mode to [Fax/
Tel], if the call is a fax, your machine will
receive it automatically. However, if it is a
voice call, the machine will sound the F/T ring
(pseudo/double-ring) for the time you set in
the F/T Ring Time option. When you hear the
F/T ring, it means that a voice caller is on the
line.
Because the F/T ring is a setting only on your
Brother machine, extension and external
telephones will not ring; however, you can still
answer the machine's call on any telephone.
1Press [Settings] > [All
Settings] > [Fax] > [Setup
Receive] > [F/T Ring Time].
2Press how long the machine will double-
ring to alert you to a voice call
([20Secs], [30Secs], [40Secs], or
[70Secs]).
3Press .
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.
Set the Number of Rings
Before the Machine
Answers (Ring Delay)
When somebody calls your machine, you will
hear the normal telephone ring sound. The
number of rings is set in the Ring Delay
option.
• The Ring Delay setting sets the number
of times the machine rings before it
answers in [Fax Only] and [Fax/
Tel] modes.
• If you have external or extension
telephones on the same line as the
machine, keep the Ring Delay setting
of [4].
1Press [Settings] > [All
Settings] > [Fax] > [Setup
Receive] > [Ring Delay].
2Press the number of times you want the
line to ring before the machine answers
(0, 1, 2, 3, or 4).
If you select [0], the machine will answer
immediately and the line will not ring at all
(available only for some countries).
3Press .
6Fax
31
Store Numbers
You can set up your machine to store fax
numbers in the Address Book.
If you lose electrical power, the Address
Book numbers that are in the machine's
memory will not be lost.
Store Address Book
Numbers
1Press [Fax] > [Address Book].
2Do the following steps:
a. Press [Edit] > [Add New
Address] > [Name].
b. Enter the name (up to 16 characters)
using the Touchscreen. Press [OK].
c. Press [Address 1].
d. Enter the first fax or telephone
number (up to 20 digits) using the
Touchscreen. Press [OK].
• Press [Pause] to insert a pause
between numbers. You can press
[Pause] as many times as needed to
increase the length of the pause.
• If you downloaded Internet Fax:
To store an E-mail address to use with
Internet Fax or Scan to E-mail server,
press and enter the E-mail
address and press [OK].
e. To store the second fax or telephone
number, press [Address 2]. Enter
the second fax or telephone number
(up to 20 digits) using the
Touchscreen. Press [OK].
f. Press [OK] to confirm.
To store another Address Book number,
repeat these steps.
3Press .
Change or Delete Address
Book Names or Numbers
1Press [Fax] > [Address Book]
> [Edit].
2Do one of the following:
• Press [Change] to edit the names
or fax or telephone numbers.
Swipe up or down or press a or b to
display the number you want to
change, and then press it.
- To change the name, press
[Name]. Enter the new name (up
to 16 characters) using the
Touchscreen. Press [OK].
- To change the first fax or
telephone number, press
[Address 1]. Enter the new fax
or telephone number (up to 20
digits) using the Touchscreen.
Press [OK].
- To change the second fax or
telephone number, press
[Address 2]. Enter the new fax
or telephone number (up to 20
digits) using the Touchscreen.
Press [OK].
Press [OK] to finish.
To change a character, press d or c to
position the cursor to highlight the
character you want to change, and then
press . Enter the new character.
• To delete numbers, press [Delete].
- Select the fax or telephone
numbers you want to delete by
pressing them to display a red
check mark, and then press [OK].
3Press .
32
Telephone Services and External Devices
You may be able to use the following services and connections with your Brother machine.
These are summaries of ways to connect your machine. For more information about each
topic, see the Online User's Guide.
Voice Mail
If you have a Voice Mail service and your
Brother machine on the same line, they will
conflict with one another when receiving
incoming calls. If you want the Brother
machine to share a single line with your Voice
Mail, you must either put the Brother machine
in Manual Mode or subscribe to your
telephone company’s Distinctive Ring service.
Caller ID
The Caller ID feature lets you use the Caller
ID subscriber service offered by many local
telephone companies. This service displays
the telephone number, or name if it is
available, of your caller as the line rings.
Distinctive Ring
Distinctive Ring is a telephone-company
service that allows you to have two different
phone numbers on a single line. Each
telephone number has its own ring pattern.
You can program your Brother machine to
receive faxes automatically on one of the two
numbers.
Voice Over Internet Protocol
(VoIP)
VoIP is a phone system that uses an Internet
connection instead of a traditional telephone
line. Telephone providers frequently bundle
VoIP with Internet and cable services. Your
Brother machine may not work with some
VoIP systems. For more information, contact
your VoIP provider.
Connection of an External
Telephone Answering
Device (TAD)
Your Brother machine can receive faxes
automatically when it shares a line with an
external TAD. You must connect the TAD to
the jack labeled EXT. on the Brother machine
and set the machine's Receive Mode to
External TAD.
External and Extension
Telephones
You can connect a separate telephone to the
jack labeled EXT. on the Brother machine. If
you answer an incoming fax on the external
telephone, you can make the machine receive
it by pressing * 5 1, or by pressing the Start
button in Fax mode, and then choosing
Receive. If you answer an incoming fax on an
extension telephone that shares the line with
the Brother machine, you can transfer the fax
to the machine by pressing * 5 1.
If the machine answers a voice call and
pseudo/double-rings for you to take over,
press # 5 1 to take the call on an extension
telephone.
6Fax
33
Fax Using Your
Machine
Send a Fax
1Load your document in the ADF or place
it on the scanner glass.
2Press [Fax].
If [Fax Preview] is set to [On], press
[Fax] > [Sending Fax(es)].
The Touchscreen displays:
3Enter the fax number in one of the
following ways:
• Dial Pad (Enter the fax number
manually.)
Press all digits of the number using
the dial pad.
•[Redial] (Redial the last number
you dialed.)
Press [Call History] >
[Redial].
•[Outgoing Call] (Select a
number from the Outgoing Call
history.)
Press [Call History] >
[Outgoing Call].
Select the number you want, and
then press [Apply].
•[Caller ID History] (Select a
number from the Caller ID history.)
Press [Call History] > [Caller
ID History].
Select the number you want, and
then press [Apply].
•[Address Book] (Select a number
from the Address Book.)
Press [Address Book].
Do one of the following:
- Select the number you want, and
then press [Apply].
- Press , and then enter the first
letter of the name and press
[OK]. Press the name you want to
dial. If the name has two numbers,
press the number you want. Press
[Apply].
If the LDAP search is available, the result
will be shown on the Touchscreen with
.
4Press [Document Size].
Select the document size option you
want.
5To change the fax settings, press
[Options].
When finished, press [OK].
6Press [Fax Start].
7Do one of the following:
• If you are using the ADF, the machine
starts scanning and sending the
document.
• If you are using the scanner glass
and selected [Black] in the
[Color Setting], the machine
starts scanning the first page.
Go to the next step.
• If you are using the scanner glass
and selected [Color] in the
34
[Color Setting], the
Touchscreen asks if you want to send
a color fax.
Press [Yes (Color fax)] to
confirm. The machine starts dialing
and sending the document.
8When the Touchscreen displays [Next
Page?], do one of the following:
• Press [No] when finished scanning
pages. The machine starts sending
the document.
• Press [Yes] to scan another page.
Place the next page on the scanner
glass, and then press [OK]. The
machine starts scanning the page.
Repeat this step for each additional
page.
Fax Using Your
Computer (PC-FAX)
Send Faxes from Your
Computer
The Brother PC-FAX feature lets you send a
file, created in any application on your
computer, as a standard fax and even attach
a cover page.
For Windows®:
For more information, see the Online User's
Guide: PC-FAX for Windows®.
For Macintosh:
For more information, see the Online User's
Guide: PC-FAX for Macintosh.
1From your application select File, and
then Print.
(The steps may vary depending on your
application.)
The Print dialog box appears.
2Select Brother PC-FAX.
3Click Print.
The Brother PC-FAX user interface
appears.
4Enter the recipient’s fax number.
a. Use your computer keyboard or click
the Brother PC-FAX user interface's
numeric keypad.
b. Click Add Send Address.
You can also select a stored number from
the Address Book.
5Click Start.
Your document is sent to the Brother
machine and then faxed to the recipient.
Contact the application's vendor if you need
more support.
6Fax
35
Receive Faxes on Your
Computer (Windows® only)
Use Brother's PC-FAX software to receive
faxes on your computer, display them, and
print only those faxes you want.
• Even if you turn off your computer (at
night or on the weekend, for example),
your machine will receive and store your
faxes in its memory. The number of
received faxes that are stored in the
memory appears on the LCD.
• When you start your computer and the
PC-Fax Receive software runs, your
MFC transfers your faxes to your
computer automatically.
• For PC-Fax Receive to work, the PC-
FAX Receive software must be running
on your computer.
• Before you can set up PC-Fax Receive,
you must install the Brother software and
drivers on your computer. Make sure
your Brother machine is connected to
your computer and turned on.
• If your machine displays an error and is
unable to print faxes from memory, use
PC-FAX to transfer your faxes to a
computer.
•PC-Fax Receive is not available for
Macintosh.
1Do one of the following:
• Windows Vista® and Windows® 7
Click (Start) > All Programs >
Brother > Brother Utilities > PC-
FAX > Receive.
• Windows® 8 and Windows® 10
Launch (Brother Utilities), and
then click the drop-down list and
select your model name (if not
already selected).
Click PC-FAX in the left navigation
bar, and then click Receive.
2Confirm the message and click Yes.
The PC-FAX Receive window appears.
The (PC-FAX Receive) icon also
appears in your computer task tray.
36
Clean the Scanner
1Unplug the machine from the AC power
outlet.
2Lift the document cover (1). Clean the
scanner glass (2) and the white plastic
(3) with a soft lint-free cloth moistened
with water.
2
1
3
3In the ADF unit, clean the white bar (1)
and the glass strip (2) with a lint-free
cloth moistened with water.
1
2
4(MFC-J6935DW) Open the scanner
glass cover (1), and clean the white bar
(2) and the glass strip (3) with a soft lint-
free cloth moistened with water.
2
1
3
• Troubleshooting for Other Print Problems
on page 51
• Troubleshooting for Other Fax Problems on
page 54
Related Information
Check the Print Quality
If faded or streaked colors and text appear or
if text is missing on your printouts, the print
head nozzles may be clogged. Print the Print
Quality Check Sheet and look at the nozzle
check pattern.
1Press [Ink] > [Improve
Print Quality] > [Check Print
Quality].
You can also press [Settings] >
[Maintenance] > [Improve Print
Quality] > [Check Print
Quality].
2Press [Start].
The machine prints the Print Quality
Check Sheet.
ARoutine Maintenance
ARoutine Maintenance
37
3Check the quality of the four color
blocks on the sheet.
4The Touchscreen asks about the print
quality. Do one of the following:
• If all lines are clear and visible, press
[No], and then press to finish
the Print Quality check.
• If lines are missing (see Poor,
below), press [Yes].
OK
Poor
5The Touchscreen asks you to check the
print quality of each color. Press the
number of the pattern (1–4) that most
closely matches the printing result.
6Do one of the following:
• If print head cleaning is needed,
press [Start] to start the cleaning
procedure.
• If print head cleaning is not needed,
the Maintenance screen reappears
on the Touchscreen. Press .
7After the cleaning procedure is finished,
the Touchscreen asks if you want to
print the Print Quality Check Sheet
again. Press [Yes], and then press
[Start].
The machine prints the Print Quality
Check Sheet again. Check the quality of
the four color blocks on the sheet again.
If you clean the print head and the print has
not improved, try installing a new Genuine
Brother Brand replacement ink cartridge for
each problem color. Try cleaning the print
head again. If the print has not improved,
contact Brother Customer Service.
IMPORTANT
DO NOT touch the print head. Touching the
print head may cause permanent damage and
may void the print head's warranty.
When a print head nozzle is clogged, the
printed sample looks like this.
After the print head nozzle is cleaned, the
lines are gone.
• Troubleshooting for Other Print Problems
on page 51
Related Information
38
Check the Print
Alignment from Your
Brother Machine
If your printed text becomes blurred or images
become faded after transporting the machine,
adjust the print alignment.
1Press [Ink] > [Improve
Print Quality] > [Alignment].
You can also press [Settings] >
[Maintenance] > [Improve Print
Quality] > [Alignment].
2Press [Next].
3Swipe up or down or press a or b to
display the paper size that needs a print
alignment adjustment, and then press it.
4Press [Basic alignment] or
[Advanced alignment].
5Load the selected paper size in the tray,
and then press [Start].
The machine prints the Alignment
Check Sheet.
(A)
6For the “A” pattern, swipe up or down or
press a or b to display the number of the
test print with the least visible vertical
stripes (1-9), and then press it (in the
example, number 6 is the best choice).
Press [OK].
Repeat this step for the rest of the
patterns.
When the print alignment is not adjusted
correctly, text looks blurry like this.
After the print alignment is adjusted
correctly, text looks like this.
7Press .
• Troubleshooting for Other Print Problems
on page 51
Related Information
ARoutine Maintenance
39
Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link
button is blinking.
• To find the error and the solution, check the LCD or the machine's status in Status Monitor on
your computer.
Using the LCD Using the Status Monitor
1. Follow the messages on the LCD.
2. See the instructions in the following Error
and Maintenance Messages table.
3. If you cannot resolve the error, please refer
to the Online User's Guide: Error and
Maintenance Messages.
• Double-click the icon in the task tray.
• Each color of the icon indicates the
machine's status.
• Click the Troubleshooting button to
access Brother's troubleshooting website.
BTroubleshooting
40
Error and Maintenance Messages
The most common error and maintenance messages are shown in the table. For more detailed
information, see the Online User's Guide.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
(MFC-J6935DW)
If the Touchscreen displays errors and your Android™ device supports the NFC feature,
touch your device to the NFC symbol on the control panel to access the Brother Solutions
Center and browse the latest FAQs from your device. (Your mobile telephone provider's
message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android™ device are set
to On.
Error Message Action
Black and White
Print Only
Replace ink.
One or more of the color ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
The machine will stop all print operations and you will not be able to
use the machine until you install a new ink cartridge in the following
cases:
• If you unplug the machine or remove the ink cartridge.
• If you select the Reduce Smudge option on the machine or in the
printer driver.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
Cannot Detect Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
Remove the used ink cartridge and install a new one.
Use a new Genuine Brother Ink Cartridge. If the error is not cleared,
call Brother Customer Service.
Slowly turn the ink cartridge so that the ink supply port is pointing
downward, and then reinstall the cartridge.
Check the model numbers of the ink cartridges and install the correct
ink cartridges.
See Related Information: Supply Specifications at the end of this
section.
BTroubleshooting
41
Error Message Action
Cannot Detect Ink
Volume
Use a new Genuine Brother Ink Cartridge. If the error is not cleared,
call Brother Customer Service.
Data Remaining in
Memory Press . The machine will cancel the job and clear it from the
memory. Try to print again.
Disconnected Try to send or receive again.
If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).
See Related Information: Telephone Line Interference/VoIP at the end
of this section.
Document Jam/too
Long
The document was not inserted or fed correctly, or the document
scanned from the ADF was too long.
See Related Information: Document Jams at the end of this section.
DR Mode in Use The machine is in Distinctive Ring mode. You cannot change the
Receive Mode from Manual to another mode.
Set Distinctive Ring to Off.
For more information, see the Online User's Guide: Turn off Distinctive
Ring.
High Temperature After cooling the room, allow the machine to cool down to room
temperature. Try again when the machine has cooled down.
Hub is Unusable. Hubs, including a USB flash drive with a built-in hub, are not
supported. Unplug the device from the USB direct interface.
Ink Absorber
NearFull
The ink absorber box or flushing box must be replaced soon. Call
Brother Customer Service or a Brother Authorized Service Center to
have your machine serviced.
Ink Absorber Pad
Full
The ink absorber box or flushing box must be replaced. Call Brother
Customer Service or a Brother Authorized Service Center to have your
machine serviced.
Reasons for cleaning are:
1. The machine automatically cleans itself after you remove the
power cord and plug it back in.
2. After a paper jam has been cleared, the machine automatically
cleans itself before the next received page is printed.
3. The machine automatically cleans itself after sitting idle for more
than 30 days (infrequent use).
4. The machine automatically cleans itself after ink cartridges of the
same color have been replaced 12 times.
42
Error Message Action
Ink Low One or more of the ink cartridges are near the end of their lives.
Order a new ink cartridge. You can continue printing until the
Touchscreen displays Replace Ink.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
•You can still scan even if the ink is low or needs to be
replaced.
Install Ink Remove the new ink cartridge and re-install it slowly and firmly until it
locks into place.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
Jam Front/Rear
Jam Front
Jam Rear
Jam MP Tray
Jam Front/MP Tray
Jam Tray2
Repeat Jam XX
Remove the jammed paper.
See Related Information: Printer Jam or Paper Jam at the end of this
section.
If there is a repeat paper jam, try another paper jam clear operation.
See Related Information: Remove Paper Scraps at the end of this
section.
Make sure the paper guides are set to the correct paper size.
Make sure the paper support is fully inserted into the machine.
See Related Information: Paper is Jammed in the Front of the Machine
at the end of this section.
Clean the paper pick-up rollers.
For more information, see the Online User's Guide: Clean the Paper
Pick-up Rollers.
Low Temperature After warming the room, allow the machine to warm up to room
temperature. Try again when the machine has warmed up.
Media is Full. Your machine can only save to your USB flash drive if it contains fewer
than 999 files. Delete unused files and try again.
Delete unused files from your USB flash drive to make some free
space, and then try again.
No Caller ID There is no incoming call history. You did not receive calls or you have
not subscribed to the Caller ID service from your telephone company.
To use the Caller ID feature, call your telephone company.
For more information, see the Online User's Guide: Caller ID.
BTroubleshooting
43
Error Message Action
No Paper Fed
No Paper Fed
[Tray #1]
No Paper Fed [MP
Tray]
No Paper Fed
[Tray #2]
Do one of the following:
• Refill the paper tray, and then follow the LCD instructions.
• Remove and reload the paper, and then follow the LCD instructions.
The paper was not inserted in the center position of the MP tray.
Remove the paper and reinsert it in the center of the MP tray, and then
follow the LCD instructions.
See Related Information: Load Paper in the Multi-purpose Tray (MP
Tray) at the end of this section.
The Jam Clear Cover is not closed correctly.
Out of Fax Memory Do one of the following:
• Clear the data from the memory. To gain extra memory, you can
turn off Memory Receive.
For more information, see the Online User's Guide: Turn Off
Memory Receive.
• Print the faxes stored in the memory.
For more information, see the Online User's Guide: Print a Fax
Stored in the Machine's Memory.
Out of Memory If a fax-sending or copy operation is in progress:
• Press or Quit or Close and wait until the other operations
that are in progress finish, and then try again.
• Press Send Now to send the pages scanned so far.
• Press Partial Print to copy the pages scanned so far.
• Clear the data in the memory. To gain extra memory, you can turn
off Memory Receive.
For more information, see the Online User's Guide: Turn Off
Memory Receive.
• Print the faxes stored in the memory.
For more information, see the Online User's Guide: Print a Fax
Stored in the Machine's Memory.
Paper Low Tray #1
Paper Low Tray #2
Refill the paper in the paper tray indicated on the LCD.
44
Error Message Action
Paper Size
Mismatch
Paper Size
Mismatch [Tray
#1]
Paper Size
Mismatch [MP
Tray]
Paper Size
Mismatch [Tray
#2]
1. Check that the paper size you selected on the machine's display
matches the size of the paper in the tray.
See Related Information: Change the Paper Size and Paper Type
at the end of this section.
2. Make sure you loaded the paper in the proper orientation and set
the paper guides at the indicators for your paper size.
See Related Information: Load Paper at the end of this section.
3. After you have checked the paper size and the paper orientation,
follow the LCD instructions.
If printing from your computer, make sure the paper size you selected
in the printer driver matches the size of paper in the tray.
For more information, see the Online User's Guide: Print Settings
(Windows®) or Print Options (Macintosh).
Paper Tray #1 not
detected
Paper Tray #2 not
detected
Slowly push the paper tray completely into the machine.
Paper or a foreign object has prevented the paper tray from being
inserted properly.
Pull the paper tray out of the machine, and remove the jammed paper
or foreign object. If you cannot find or remove the jammed paper, see
Related Information: Printer Jam or Paper Jam at the end of this
section.
Repetitive No
Paper Fed
Clean the paper pick-up rollers.
For more information, see the Online User's Guide: Clean the Paper
Pick-up Rollers.
Repetitive Paper
Jams
Remove any foreign objects and paper scraps in the machine.
See Related Information: Remove Paper Scraps at the end of this
section.
Replace Ink One or more of the ink cartridges have reached the end of their lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
•You can still scan even if the ink is low or needs to be
replaced.
Touchscreen
Initialization
Failed
The Touchscreen was pressed before the power on initialization was
completed.
Make sure nothing is touching or resting on the Touchscreen,
especially when plugging the machine in.
Debris may be stuck between the lower part of the Touchscreen and
its frame.
Insert a piece of stiff paper between the lower part of the Touchscreen
and its frame and slide it back and forth to push out the debris.
BTroubleshooting
45
Error Message Action
Tray #1 Settings
Tray #2 Settings
MP Tray Settings
This message is displayed when the setting to confirm the paper type
and size is enabled.
To not display this confirmation message, change the setting to Off.
See Related Information: Change the Check Paper Size Setting at the
end of this section.
Unable to Clean
XX
Unable to
Initialize XX
Unable to Print
XX
A foreign object, such as a paper clip or a piece of ripped paper, is in
the machine.
Open the scanner cover and remove any foreign objects and paper
scraps from inside the machine. If the error message continues,
disconnect the machine from the power for several minutes, and then
reconnect it.
You can try additional paper jam clear operations.
See Related Information: Remove Paper Scraps at the end of this
section.
If you cannot print received faxes, transfer them to another fax
machine or to your computer.
For more information, see the Online User's Guide: Transfer Your
Faxes or Fax Journal Report.
Unable to Scan XX Disconnect the machine from the power for several minutes, and then
reconnect it.
If you cannot print received faxes, transfer them to another fax
machine or to your computer.
For more information, see the Online User's Guide: Transfer Your
Faxes or Fax Journal Report.
Unusable Device
Disconnect device
from front
connector & turn
machine off &
then on
A broken device is connected to the USB direct interface.
Unplug the device from the USB direct interface, then press to
turn the machine off and then on again.
Unusable Device
Please disconnect
USB device.
A USB device or USB flash drive that is not supported has been
connected to the USB direct interface.
Unplug the device from the USB direct interface. Turn the machine off
and then on again.
Wrong Document
Size Settings
Select the correct document size option, and then press Fax Start
again.
Wrong Ink
Cartridge
The ink cartridge model number is not compatible with your machine.
Verify whether the cartridge model number will work with your
machine.
See Related Information: Supply Specifications at the end of this
section.
46
Error Message Action
Wrong Ink Color Check which ink cartridges are not matched by color to their ink
cartridge positions and move them to their correct positions.
Wrong Tray
Settings
Follow the instructions on the Touchscreen and try to print again.
Configure the paper size setting for the tray according to the LCD
instructions.
• Load Paper on page 8
• Load Paper in the Multi-purpose Tray (MP Tray) on page 15
• Change the Paper Size and Paper Type on page 18
• Change the Check Paper Size Setting on page 18
• Telephone Line Interference/VoIP on page 28
• Document Jams on page 56
• Printer Jam or Paper Jam on page 57
• Paper is Jammed in the Front of the Machine on page 57
• Remove Paper Scraps on page 65
• Supply Specifications on page 68
Related Information
Transfer Your Faxes or Fax Journal Report
If the LCD shows:
•[Unable to Clean XX]
•[Unable to Initialize XX]
•[Unable to Print XX]
•[Unable to Scan XX]
We recommend transferring your faxes to another fax machine or to your computer.
You can also transfer the Fax Journal report to see if there are any faxes you must transfer.
For more information, see the Online User's Guide: Transfer Your Faxes or Fax Journal Report.
BTroubleshooting
47
Troubleshooting for Wireless LAN setup
Wireless LAN Report Error Codes
If the Wireless LAN Report shows that the connection failed, check the error code on the printed
report and see the corresponding instructions in the table:
Error Code Problem and Recommended Solutions
TS-01 The wireless setting is not activated, change the wireless setting to ON.
If a network cable is connected to your machine, disconnect it and change the
wireless setting of your machine to ON.
TS-02 The wireless access point/router cannot be detected. Do one of the following:
• Unplug the power to your wireless access point/router, wait for 10 seconds,
and then plug it back in.
• If your WLAN access point/router is using MAC address filtering, confirm
that the MAC address of the Brother machine is allowed in the filter.
• Check that you are selecting the correct SSID (network name) and are
entering the correct network key.
TS-03 The wireless network and security setting you entered may be incorrect.
Reconfirm the wireless network settings.
If you do not know this information, ask your network administrator.
TS-04 Unsupported authentication/encryption method has been detected on your
wireless access point/router.
Your wireless access point/router is using an authentication/encryption method
that is not supported by the device. Check that you are selecting the correct
SSID (network name).
TS-05 The specified SSID and network key are incorrect.
Check that you are selecting the correct SSID (network name) and are
entering the correct network key.
TS-06 The specified wireless security information is incorrect.
Check the authentication/encryption method that you are selecting and make
sure you are entering the correct network key.
TS-07 The machine cannot detect a wireless access point/router that has WPS
enabled.
To configure your wireless settings using WPS, confirm that your wireless
access point/router supports WPS and try again.
TS-08 Two or more wireless access points that have WPS enabled are detected.
Try again after a few minutes to avoid interference from other access points.
48
Print or Scan Problems
IMPORTANT
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
If you cannot print or scan a document, check the following:
1All of the machine's protective parts have been removed.
2The interface cables are securely connected to the machine and the computer.
3The printer or scanner driver has been installed correctly.
4(Scan problem only)
Confirm the machine is assigned with an available IP address. (Windows®)
a. Do one of the following:
• Windows Vista® and Windows® 7
Click (Start) > All Programs > Brother > Brother Utilities.
Click the drop-down list and select your model name (if not already selected). Click
Scan in the left navigation bar, and then click Scanners and Cameras.
• Windows® 8 and Windows® 10
Launch (Brother Utilities), and then click the drop-down list and select your
model name (if not already selected). Click Scan in the left navigation bar, and then
click Scanners and Cameras.
b. Click the Properties button.
c. Click the Network Setting tab to confirm the machine's IP address.
Try printing with your machine. If the problem still remains, uninstall and reinstall the
printer driver.
5If the problem still remains after trying all the above, try the following:
For a USB interface connection:
• Change the USB cable for a new one.
• Use a different USB port.
For a wired network connection:
BTroubleshooting
49
• Change the LAN cable for a new one.
• Use a different LAN port on your hub.
• Make sure your machine's wired connection is on.
For a wireless network connection:
• Confirm your machine's wireless status on the LCD.
Your machine is not connected to the wireless access point. Set up the wireless
network connection.
The wireless connection setting is disabled. Enable the WLAN connection and
set up the wireless network connection.
The wireless access point cannot be detected. Set up the wireless network
connection again.
The wireless network is connected. A three-level indicator in the LCD displays
the current wireless signal strength.
You can configure wireless settings by pressing the wireless status button.
If you cannot print on both sides of paper, check the following:
6Change the paper size setting in the printer driver to Letter.
50
Troubleshooting for Other Print Problems
Difficulties Suggestions
Poor print quality Check the print quality.
See Related Information: Check the Print Quality at the end of this
section.
Make sure the Media Type setting in the printer driver or the Paper
Type setting in the machine’s menu matches the type of paper you are
using.
For more information, see the Online User's Guide: Print Settings
(Windows®) or Print Options (Macintosh).
White lines appear in
text or graphics.
Check the print quality.
See Related Information: Check the Print Quality at the end of this
section.
The machine prints
blank pages.
Check the print quality.
See Related Information: Check the Print Quality at the end of this
section.
Characters and lines
are blurred.
Check the printing alignment.
See Related Information: Check the Print Alignment from Your Brother
Machine at the end of this section.
For more information, see the Online User's Guide: Check the Print
Alignment from Your Computer (Windows®) or Check the Print
Alignment from Your Computer (Macintosh).
Change the print setting options.
For more information, see the Online User's Guide: Change the Print
Setting Options When Having Printing Problems.
Printing appears dirty
or ink seems to run.
If you are using photo paper, make sure the glossy side of the photo
paper is face down in the tray and you have set the correct paper type.
If you are printing a photo from your computer, set the Media Type in
the printer driver.
Photo paper does not
feed correctly.
When you print on Brother Photo paper, load one extra sheet of the
same photo paper in the paper tray. An extra sheet has been included
in the paper package for this purpose.
Black lines or streaks
appear in copies.
A
A
Black lines on copies are typically caused by dirt or correction fluid on
the glass strip. Clean the glass strip, scanner glass, and the white bar
and white plastic above them.
See Related Information: Clean the Scanner at the end of this section.
BTroubleshooting
51
Difficulties Suggestions
Black marks or spots
appear in copies.
Black marks or spots on copies are typically caused by dirt or
correction fluid on the scanner glass. Clean the scanner glass and
white plastic above it.
See Related Information: Clean the Scanner at the end of this section.
Dark lines appear at
regular intervals.
Check and adjust the paper feed.
For more information, see the Online User's Guide: Correct the Paper
Feed to Clear Vertical Lines.
• Clean the Scanner on page 37
• Check the Print Quality on page 37
• Check the Print Alignment from Your Brother Machine on page 39
Related Information
52
Fax and Telephone Problems
If you cannot send or receive a fax, check the following:
1Connect one end of the telephone line cord to the area labeled "LINE", and then connect
the other end of the telephone line cord directly to a telephone wall jack.
If you can send and receive faxes when the telephone line is directly connected to the fax,
the problem may be unrelated to the machine. Please contact your telephone service
provider for connection issues.
2Check the receive mode.
See Related Information:
•Receive Modes Overview
•Choose the Correct Receive Mode
3Try changing the compatibility settings.
You may be able to send and receive faxes by lowering the connection speed.
For more information, see Related Information: Telephone Line Interference/VoIP.
If the problem still is not resolved, turn the machine off, and then turn it on.
• Telephone Line Interference/VoIP on page 28
• Receive Modes Overview on page 29
• Choose the Correct Receive Mode on page 30
Related Information
BTroubleshooting
53
Troubleshooting for Other Fax Problems
Difficulties Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall jack and the LINE jack of the machine.
Make sure your machine has a dial tone by pressing the Hook button in
Fax mode. If you subscribe to DSL, VoIP, or magicJack services, call
your service provider for connection instructions.
Print the Transmission Verification Report and check for an error.
Contact your administrator to check your Secure Function Lock
Settings.
Ask the other party to check that the receiving machine has paper.
Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall jack and the LINE jack of the machine.
Make sure your machine has a dial tone by pressing the Hook button in
Fax mode. If you hear static or interference on your fax line, contact
your local telephone provider.
If you are using a telephone answering machine (External TAD mode)
on the same line as the Brother machine, make sure your answering
machine is set up correctly.
1. Plug the telephone line cord directly from the telephone wall jack to
your Brother machine’s LINE jack.
2. Remove the protective cap from your Brother machine’s EXT jack,
and then plug the telephone line cord from your answering machine
into the EXT jack.
3. Set your answering machine to answer within four rings.
If you are having problems receiving faxes or voice messages, set
your answering machine to answer within two or three rings.
4. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing
message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Fax Receive Code for
people sending manual faxes. For example: “After the beep,
leave a message or press *51 and Start to send a fax.”
5. Set your answering machine to answer calls.
6. Set your Brother machine’s Receive Mode to External TAD.
See Related Information: Choose the Correct Receive Mode at the
end of this section.
Make sure your Brother machine’s Easy Receive feature is turned On.
Easy Receive is a feature that allows you to receive a fax even if you
answered the call on an external or extension telephone.
54
Difficulties Suggestions
Left and right margins
are cut off or a single
page is printed on two
pages.
Turn on Auto Reduction.
Dialing does not work.
(No dial tone)
Check all line cord connections.
Change Tone/Pulse setting. (Available only for some countries)
Poor sending quality. Try changing your resolution to Fine or S.Fine.
Make a copy to check your machine’s scanner operation. If the copy
quality is not good, clean the scanner.
See Related Information: Clean the Scanner at the end of this section.
Vertical black lines
when sending.
Black vertical lines on faxes you send are typically caused by dirt or
correction fluid on the glass strip. Clean the glass strip.
See Related Information: Clean the Scanner at the end of this section.
• Choose the Correct Receive Mode on page 30
• Clean the Scanner on page 37
Related Information
BTroubleshooting
55
Document and Paper Jams
Document Jams
• Error and Maintenance Messages on
page 41
Related Information
Document is Jammed in the Top of
the ADF Unit
1Remove any paper that is not jammed
from the ADF.
2Open the ADF cover.
3Remove the jammed document by
pulling it upward.
4Close the ADF cover.
5Press .
IMPORTANT
To avoid future document jams, close the ADF
cover correctly by pressing it down in the
center.
Document is Jammed in the Bottom
of the ADF Unit
1Remove any paper that is not jammed
from the ADF.
2Lift the ADF document support, and
remove the jammed paper.
3Press .
Document is Jammed inside the
ADF Unit
1Remove any paper that is not jammed
from the ADF.
2Lift the document cover.
56
3Pull the jammed document out to the
right.
4Close the document cover.
5Press .
Remove Paper Scraps Jammed in
the ADF
1Lift the document cover.
2Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
3Close the document cover.
4Press .
Printer Jam or Paper Jam
Locate and remove the jammed paper.
• Error and Maintenance Messages on
page 41
Related Information
Paper is Jammed in the Front of the
Machine
If the LCD displays the following paper jam
messages, follow these steps:
•[Jam Front/Rear], [Repeat Jam
Front/Rear]
•[Jam Front], [Repeat Jam Front]
•[Jam Front/MP Tray], [Repeat Jam
Front/MP Tray]
1Unplug the machine from the AC power
outlet.
2If the paper is loaded in the MP tray,
remove the paper.
3Pull Tray #1 (1) completely out of the
machine as shown by the arrow.
1
BTroubleshooting
57
If your LCD error message was repeat
paper jam messages, for example
[Repeat Jam Front/Rear], lift the
paper support (1), and then pull it at an
angle completely out of the machine as
shown by the arrow.
1
When finished, continue with the next
step.
4Slowly pull out the jammed paper (1).
1
If your LCD error message was repeat
paper jam messages, for example
[Repeat Jam Front/Rear], do the
following:
a. Lift the Jam Clear Flap, and remove
the jammed paper.
b. Make sure you look carefully inside
(1) for any scraps of paper.
1
When finished, continue with the next
step.
58
5Using both hands, use the finger holds
on each side of the machine to lift the
scanner cover (1) into the open position.
1
6Slowly pull the jammed paper (1) out of
the machine.
1
If your LCD error message was repeat
paper jam messages, for example
[Repeat Jam Front/Rear], move the
print head (if necessary) to take out any
paper remaining in this area. Make sure
pieces of paper are not left in the corners
of the machine (1) and (2).
1 2
When finished, continue with the next
step.
BTroubleshooting
59
IMPORTANT
• If the print head is in the right corner as
shown in the illustration, you cannot move
the print head. Close the scanner cover,
and then reconnect the power cord. Open
the scanner cover again, and then hold
down until the print head moves to the
center. Then unplug the machine from the
power source and take out the paper.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
• If ink gets on your skin or clothing,
immediately wash it off with soap or
detergent.
7Gently close the scanner cover using
the finger holds on each side.
8If your LCD error message was [Jam
Front/Rear] or [Repeat Jam
Front/Rear], do the following:
a. Open the Jam Clear Cover (1) at the
back of the machine.
1
b. Make sure you look carefully inside
for jammed paper and slowly pull it
out of the machine.
60
c. Close the Jam Clear Cover. Make
sure the cover is closed completely.
9If your LCD error message was [Jam
Front/MP Tray] or [Repeat Jam
Front/MP Tray], make sure you look
carefully inside the MP tray for jammed
paper. Push the release lever (1) toward
the back of the machine, and then
slowly pull the jammed paper out of the
MP tray.
1
10 If your LCD error message was repeat
paper jam messages, for example
[Repeat Jam Front/Rear], and you
removed the paper support, put it firmly
back in the machine. Make sure you fit
the paper support into the channels.
11 Slowly push Tray #1 completely into the
machine.
12 Reconnect the power cord.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine.
See Related Information: Remove Paper
Scraps.
• Error and Maintenance Messages on
page 41
• Remove Paper Scraps on page 65
Related Information
Paper is Jammed in the Back of the
Machine
If the LCD displays the following paper jam
messages, follow these steps:
•[Jam Rear], [Repeat Jam Rear]
•[Jam MP Tray], [Repeat Jam MP
Tray]
BTroubleshooting
61
•[Jam Tray2], [Repeat Jam Tray2]
1Unplug the machine from the AC power
outlet.
2If the paper is loaded in the MP tray,
remove the paper.
3Pull Tray #1 (1) completely out of the
machine as shown by the arrow.
1
(MFC-J6935DW)
If your LCD error message was [Jam
Tray2] or [Repeat Jam Tray2], also
pull Tray #2 (2) completely out of the
machine as shown by the arrow.
2
When finished, continue with the next
step.
4If your LCD error message was [Jam
Rear], [Repeat Jam Rear], [Jam
Tray2] or [Repeat Jam Tray2], do
the following:
a. Open the Jam Clear Cover (1) at the
back of the machine.
1
b. Slowly pull the jammed paper out of
the machine.
c. Close the Jam Clear Cover. Make
sure the cover is closed completely.
5If your LCD error message was [Jam
MP Tray] or [Repeat Jam MP
Tray], push the release lever (1)
toward the back of the machine, and
62
then slowly pull the jammed paper out of
the MP tray.
1
6Using both hands, use the finger holds
on each side of the machine to lift the
scanner cover (1) into the open position.
1
7Slowly pull the jammed paper (1) out of
the machine.
1
If your LCD error message was repeat
paper jam messages, for example
[Repeat Jam Rear], move the print
head (if necessary) to take out any paper
remaining in this area. Make sure pieces
of paper are not left in the corners of the
machine (1) and (2).
1 2
When finished, continue with the next
step.
BTroubleshooting
63
IMPORTANT
• If the print head is in the right corner as
shown in the illustration, you cannot move
the print head. Close the scanner cover,
and then reconnect the power cord. Open
the scanner cover again, and then hold
down until the print head moves to the
center. Then unplug the machine from the
power source and take out the paper.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
• If ink gets on your skin or clothing,
immediately wash it off with soap or
detergent.
8Gently close the scanner cover using
the finger holds on each side.
9(MFC-J6535DW) Slowly push Tray #1
completely into the machine.
(MFC-J6935DW) Slowly push Tray #1
and Tray #2 (if removed) completely into
the machine.
10 Reconnect the power cord.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine.
See Related Information: Remove Paper
Scraps.
64
• Remove Paper Scraps on page 65
Related Information
Remove Paper Scraps
1If you repeatedly experience paper jams
(3 times or more), the LCD displays a
message asking if you want to remove
the scraps.
Press [Yes] to return to the Home
screen.
2Press [Settings] >
[Maintenance] > [Remove Paper
Scraps].
3Follow the instructions on the LCD to
locate and remove the jammed paper.
During the procedure, you must insert the
Maintenance sheet (included with your
machine) into the machine in Landscape
orientation through the opening as shown,
until you feel it grab the paper. (If you do
not have the Maintenance sheet, use one
sheet of Letter or A4 size thicker paper,
such as glossy paper.)
• Error and Maintenance Messages on
page 41
• Paper is Jammed in the Front of the
Machine on page 57
• Paper is Jammed in the Back of the
Machine on page 61
Related Information
BTroubleshooting
65
Enter Text on Your
Brother Machine
• The characters that are available may
differ depending on your country.
• The keyboard layout may differ
depending on the function you are
setting.
When you need to enter text on your Brother
machine, a keyboard will appear on the
Touchscreen.
• Press to cycle between letters,
numbers and special characters.
• Press to cycle between lowercase
and uppercase letters.
• To move the cursor to the left or right,
press d or c.
Inserting spaces
• To enter a space, press [Space]. Or, you
can press c to move the cursor.
Making corrections
• If you entered an incorrect character and
want to change it, press d or c to highlight
the incorrect character. Press , and
then enter the correct character.
• To insert a character, press d or c to move
the cursor to the correct place, and then
enter the character.
• Press for each character you want to
erase, or press and hold to erase all
the characters.
• Set Your Station ID on page 28
Related Information
Check the Machine
Information
Follow these instructions to check your
Brother machine's serial number, firmware
version and firmware update.
1Press [Settings] > [All
Settings] > [Machine Info.] .
2Press one of the following options:
•[Serial No.]
Check your machine's serial number.
•[Firmware Version]
Check your machine's firmware
version.
•[Firmware Update]
Update your machine to the latest
firmware.
•[Firmware Auto Check]
View firmware information on the
Home screen.
3Press .
CAppendix
66
Reset Your Brother
Machine
1Press [Settings] > [All
Settings] > [Initial Setup] >
[Reset].
2Press the reset option you want to use.
3Press [OK] for two seconds to reboot
the machine.
Reset Functions Overview
The following reset functions are available:
1. [Machine Reset]
You can reset all the machine’s settings
that you have changed, such as Date and
Time and Ring Delay.
The Address Book, Fax Reports, and Call
History will remain.
2. [Network]
Reset the print server back to its default
factory settings (includes Password and IP
Address information).
3. [Address Book & Fax]
Address Book & Fax resets the following
settings:
• Address Book
(Address Book and Setup Groups)
• Programmed fax jobs in the memory
(Delayed Fax and Delayed Batch
Transmission)
• Station ID
(Name and Number)
• Remote Fax Options
(Fax Forwarding and Paging (USA and
Canada only))
• Report
(Transmission Verification Report,
Address Book and Fax Journal)
• History
(Caller ID history and Outgoing Call)
• Faxes in memory
4. [All Settings]
Use the Settings Reset function to reset all
machine's settings to the settings originally
set at the factory.
Brother strongly recommends you perform
this operation when you dispose of the
machine.
Unplug the interface cable before you
choose [Network] or [All
Settings].
CAppendix
67
Supply Specifications
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of
Ink Cartridge
The first time you install the ink cartridges, the machine will use extra ink to
fill the ink delivery tubes. This is a one-time process that enables high-
quality printing. Replacement ink cartridges will print the number of pages
specified later in this table.
Replacement
Supplies
<Super High Yield Black> LC3029BK
<Super High Yield Yellow> LC3029Y
<Super High Yield Cyan> LC3029C
<Super High Yield Magenta> LC3029M
Black - Approximately 3000 pages 1
Yellow, Cyan and Magenta - Approximately 1500 pages 1
For more information about replacement supplies, visit us at
www.brother.com/pageyield
1Approx. cartridge yield is declared in accordance with ISO/IEC 24711
If using Windows®, double-click the Brother Creative Center icon on your desktop to
access our FREE website designed as a resource to help you easily create and print
customized materials for business and home use with photos, text and creativity.
Mac users can access Brother CreativeCenter at this web address:
www.brother.com/creativecenter
• Error and Maintenance Messages on page 41
Related Information
68
DIndex
A
Accessories and Supplies...................... ii
Address Book
changing and deleting..................... 32
setting up.........................................32
ADF (automatic document feeder).......19
Automatic
fax receive.......................................29
B
Brother
Brother numbers.................................i
Customer Service...............................i
FAQs (Frequently Asked Questions)..i
product support.................................. i
service centers................................... i
C
Cleaning
scanner........................................... 37
Control Panel Overview......................... 1
Copy.................................................... 25
D
Distinctive Ring.............................. 30, 33
Document
how to load................................19, 20
E
Entering Text........................................66
Error messages................................... 41
F
Fax
F/T ring time.................................... 31
ring delay.........................................31
station ID......................................... 28
telephone line compatibility............. 28
Fax receive.......................................... 29
Fax, from computer..............................35
J
Jams.................................................... 56
document........................................ 56
paper............................................... 57
M
Manual
receive.............................................29
N
NFC (Near Field Communication)... iv, 41
P
Paper
check paper setting......................... 18
how to load .......................................8
Print..................................................... 22
alignment check.............................. 39
quality check................................... 37
R
Receive Mode................................ 29, 30
S
Scan.....................................................26
Supplies............................................... 68
T
TAD (Telephone Answering Device),
external.......................................... 29, 33
Transferring your faxes or Fax Journal
report................................................... 47
Troubleshooting
document and paper jams ..............56
error and maintenance messages ..41
fax and telephone problems ...........53
DIndex
69
Brother International Corporation
200 Crossing Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
www.brother.com
These machines are approved for use in the country of purchase only. Local Brother
companies or their dealers will support only machines purchased in their own countries.
Made from 100% recycled paper
(excludes cover)
D009BX001-00
USA/CAN
Version 0