Table of Contents
- Basic User's Guide DCP-L5500DN/DCP-L5600DN/DCP-L5650DN/MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
- Brother Numbers
- Ordering Accessories and Supplies
- Order Information
- Notice - Disclaimer of Warranties (USA and Canada)
- For the Latest Driver Updates
- User's Guides and Where to Find Them
- The Online User's Guide Helps You Get the Most Out of Your Machine
- Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online.
- Definitions of Notes
- Compilation and Publication Notice
- Important Note
- Table of Contents
- 1 General Information
- 2 Paper Handling
- 3 Print
- 4 Copy
- 5 Scan
- 6 Fax
- A Troubleshooting
- B Appendix
- C Index
Brother MFC-L6800DW User Manual
Displayed below is the user manual for MFC-L6800DW by Brother which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
Basic User's Guide
DCP-L5500DN
DCP-L5600DN
DCP-L5650DN
MFC-L5700DW
MFC-L5800DW
MFC-L5850DW
MFC-L5900DW
MFC-L6700DW
MFC-L6800DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
This Basic User's Guide contains basic
instructions and information for your Brother
machine.
For more advanced instructions and information,
see the Online User's Guide at
solutions.brother.com/manuals
If you need to call Customer Service
Please complete this information for future reference:
Model Number:
(Circle your model
number)
DCP-L5500DN/DCP-L5600DN/DCP-L5650DN/
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the machine. Retain this User’s Guide with your sales
receipt as a permanent record of your purchase, in the event of theft, fire or warranty
service.
Register your product online at
http://www.brother.com/registration
By registering your product with Brother, you will be recorded as the original
owner of the product. Your registration with Brother:
• may serve as confirmation of the purchase date of your product if you lose
your receipt;
• may support an insurance claim by you in the event of product loss
covered by insurance; and,
• will help us notify you of enhancements to your product and special offers.
Complete and fax the Brother Warranty Registration and Test Sheet, or
register online at http://www.brother.com/registration.
© 2015 Brother Industries, Ltd. All rights reserved.
Brother Numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made
from within that country.
FAQs (Frequently Asked Questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips
to learn how to get the most from your Brother product.
support.brother.com
• Check here for Brother driver updates.
• To keep your machine’s performance up to date, check here for the latest firmware
upgrade.
For Customer Service
In USA:
http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax sending and fax receiving operations)
In Canada:
http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit http://www.brother-usa.com/service.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, visit http://www.brother.ca/support.
i
Ordering Accessories and Supplies
For best quality results use only genuine Brother supplies, which are available at most Brother
retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover,
American Express credit card, or PayPal account, you can order directly from Brother. Visit us
online for a complete selection of the Brother accessories and supplies that are available for
purchase.
In Canada, only Visa and MasterCard are accepted.
NOTE
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com
In Canada:
http://www.brother.ca
ii
Order Information
Description Item
Toner cartridge TN-820 (Approximately 3,000 pages) 1 2 3
TN-850 (Approximately 8,000 pages) 1 2 4
TN-880 (Approximately 12,000 pages) 1 2 5 6
Drum Unit DR-820 (Approximately 30,000 pages) 7
1Approximate cartridge yield is declared in accordance with ISO/IEC 19752.
2Letter or A4 size 1-sided pages
3Standard toner cartridge
4High yield toner cartridge
5Super high yield toner cartridge
6For MFC-L6700DW/MFC-L6800DW
7Approximately 30,000 pages based on 1 page per job and 50,000 pages based on 3 pages per job [A4/letter simplex
pages]. The number of pages may be affected due to a variety of factors including but not limited to media type and
media size.
iii
Notice - Disclaimer of Warranties (USA and
Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
For the Latest Driver Updates
Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to
download drivers.
To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.
iv
User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine, and installing the drivers and
software for the operating system and
connection type you are using.
Printed / In the box
Basic User's Guide Learn the basic Fax, Copy and Scan
operations and basic machine maintenance.
See troubleshooting tips.
Printed / In the box
Online User's Guide This guide includes the additional contents of
the Basic User’s Guide.
In addition to information about the Print,
Scan, Copy, Fax and Brother ControlCenter
operations, useful information is included
about using the machine on a network.
HTML and PDF file /
Brother Solutions
Center 1
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
PDF file / Brother
Solutions Center 1
AirPrint Guide This Guide provides information for using
AirPrint to print from OS X v10.8.5 or later
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
PDF file / Brother
Solutions Center 1
Google Cloud Print Guide This Guide provides details about how to use
Google Cloud Print™ services for printing
over the Internet.
PDF file / Brother
Solutions Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device, and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi®
network.
PDF file / Brother
Solutions Center 1
1Visit solutions.brother.com/manuals.
v
The Online User's Guide Helps You Get the Most
Out of Your Machine
We hope that you find this guide helpful. To learn more about your machine's features, please
take a look at our Online User's Guide. It offers:
Quicker Navigation!
Search box
Navigation index in a separate panel
Comprehensive!
Every topic in one guide
Simplified Layout!
Provides step-by-step instructions
Feature summary at the top of the page
1
2
3
4
1. Search Box
2. Navigation
3. Summary
4. Step-by-Step Instructions
To View Online User's Guides
To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.
(Windows®)
You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is
included in the standard installation and, when installed, you can find it either as a shortcut on
your desktop, or from the Windows® Start menu.
vi
Questions or Problems? Take a Look at our FAQs,
Solutions, and Videos Online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
•Provides several ways to search!
•Displays related questions for more information
•Receives regular updates based on customer feedback
Since the Brother Solutions Center is updated regularly, this screen is subject to change without
notice.
vii
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor
or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions of
use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Bold
Bold style identifies buttons on the machine's control panel or computer screen.
Italics
Italicized style emphasizes an important point or refers you to a related topic.
[Courier New]
Courier New font identifies messages shown on the machine's LCD.
viii
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product's descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
Important Note
• This documentation is for both MFC and DCP models. Read 'XXX-XXXX' as 'MFC/DCP-
XXXX' (where XXXX is the name of your model).
ix
1General Information ............................................................................................ 1
Control Panel Overview.............................................................................................1
Touchscreen LCD Overview ......................................................................................3
How to Navigate the Touchscreen LCD.....................................................................5
Access Brother Utilities (Windows®) .........................................................................6
Uninstall the Brother Software and Drivers (Windows®) .................................6
Initial Setup................................................................................................................7
Set the Date and Time .....................................................................................7
Adjust the Machine's Volume...........................................................................7
2Paper Handling .................................................................................................... 8
Load Paper................................................................................................................8
Load Paper in the Paper Tray..........................................................................8
Load Paper in the Multi‑purpose Tray (MP Tray)...........................................10
Change the Check Paper Size Setting ..........................................................11
Change the Paper Size and Paper Type.................................................................12
Recommended Print Media ....................................................................................12
Using Special Paper................................................................................................13
3Print .................................................................................................................... 14
Print from Your Computer........................................................................................14
Print a Document (Macintosh) .......................................................................14
Print a Document (Windows®).......................................................................14
Print on Both Sides of the Paper Automatically (Windows®).........................14
Print More Than One Page on a Single Sheet of Paper (N in 1)
(Windows®)....................................................................................................15
Print on Envelopes, Thick Paper or Labels....................................................16
4Copy ................................................................................................................... 18
Copy a Document....................................................................................................18
Copy Settings ..........................................................................................................20
Copy Options .................................................................................................20
Copy Multiple Pages on Both Sides of the Paper..........................................22
Copy a 2-sided Document Using the ADF.....................................................23
Copy a 2-sided Document Using the Scanner Glass ....................................24
Copy an ID Card ............................................................................................24
5Scan.................................................................................................................... 26
Scan from Your Computer (Windows®)...................................................................26
Save Scanned Documents and Photos to a Folder as a PDF File Using
ControlCenter4 Advanced Mode (Windows®) ...............................................26
Table of Contents
x
Scan Using the Scan Button on Your Brother Machine...........................................27
Scan Using the Scan Button on the Machine ................................................27
6Fax ...................................................................................................................... 29
Before Faxing ..........................................................................................................29
Set Your Station ID ........................................................................................29
Set Telephone Line Compatibility for Interference and VoIP Systems...........30
Receive Modes ..............................................................................................30
Choose the Correct Receive Mode................................................................32
Set the F/T Ring Time (Pseudo/Double-ring).................................................34
Set the Number of Rings Before the Machine Answers (Ring Delay) ...........34
Store Numbers ........................................................................................................35
Store Address Book Numbers .......................................................................35
Change or Delete Address Book Names or Numbers ...................................35
Telephone Services and External Devices ..............................................................37
Voice Mail ......................................................................................................37
Distinctive Ring ..............................................................................................37
Voice Over Internet Protocol (VoIP)...............................................................37
Connection of an External Telephone Answering Device (TAD)....................37
External and Extension Telephones ..............................................................38
Send and Receive a Fax Using Your Machine ........................................................39
Send a Fax ....................................................................................................39
Fax Using Your Computer (PC-FAX).......................................................................41
Send Faxes from Your Computer ..................................................................41
Receive Faxes on Your Computer (Windows® only) .....................................41
ATroubleshooting ................................................................................................ 43
Identify the Problem.................................................................................................43
Error and Maintenance Messages...........................................................................44
Fax and Telephone Problems..................................................................................50
Troubleshooting for Other Fax Problems.......................................................51
Print or Scan Problems............................................................................................53
Document and Paper Jams.....................................................................................55
Find the Jammed Document or Paper...........................................................55
Clear the Document Jam ...............................................................................55
Clear the Paper Jam......................................................................................56
BAppendix ............................................................................................................ 63
How to Enter Text on Your Brother Machine ...........................................................63
Supplies...................................................................................................................65
CIndex ................................................................................................................... 66
xi
Control Panel Overview
4
321 5
1. Near Field Communication (NFC) Reader (available only for certain models)
You can use card authentication by touching the IC card to the NFC Reader on the control
panel.
If your Android™ device supports the NFC feature, you can print from your device or scan
documents to your device in the same way.
2. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the Touchscreen.
3. Touchpanel
(Back)
Press to go back to the previous menu.
(Home)
• Press to return to the Home screen.
• While the machine is in Sleep Mode, the Home icon blinks.
(Cancel)
Press to cancel an operation (available when lit).
Dial Pad (Numerical buttons)
Press the numbers on the Touchpanel to dial telephone or fax numbers and to enter the
number of copies.
1General Information
1General Information
1
4. Power On/Off
• Turn on the machine by pressing .
• Turn off the machine by pressing and holding down . The LCD displays [Shutting
Down] for a few seconds before going off. If you have an external telephone or TAD
connected, it is always available.
5. (WiFi)
(For infrastructure mode)
When the WiFi light is on, your Brother machine is connected to a wireless access point.
When the WiFi light blinks, the wireless connection is down, or your machine is in the process
of connecting to a wireless access point.
(For Ad-Hoc mode)
The WiFi LED is always off.
2
Touchscreen LCD
Overview
You can select from two types of screens to
set the Home screen: Function screens and
Shortcuts screen. When a Function screen is
displayed, swipe left or right or press d or c to
display the other Function screens.
The Home screen displays the machine’s
status when the machine is idle. This screen
is also called the Ready Mode screen. When
displayed, this screen indicates that your
machine is ready for the next command.
If Active Directory® Authentication or LDAP
Authentication is enabled, the machine's
control panel will be locked.
The available features vary depending on
your model.
Function screens
The Function screens provide access to
features, such as Fax, Copy and Scan.
Shortcuts screen
Create Shortcuts for frequently-used
operations, such as sending a fax, copying,
scanning and using Web Connect.
Eight Shortcuts tabs are available with six
Shortcuts on each Shortcuts tab. A total
of 48 Shortcuts are available.
1. Modes
• [Fax]
Press to access Fax mode.
• [Copy]
Press to access Copy mode.
• [Scan]
Press to access Scan mode.
• [Secure Print]
Press to access the [Secure Print]
option.
1General Information
3
• [Web]
Press to connect the Brother machine
to an Internet service. For more
information, see the Web Connect
Guide. Go to your model's Manuals
page on the Brother Solutions Center at
support.brother.com to download the
guide.
• [Apps]
Press to connect the Brother machine
to the Brother Apps service. For more
information, see the Web Connect
Guide. Go to your model's Manuals
page on the Brother Solutions Center at
support.brother.com to download the
guide.
•[USB]
Press to access the Direct Print and
Scan to USB menus.
• [2 in 1 ID Copy]
Press to access the 2 in 1 ID Copy
option.
2. or (Wireless Status)
Press to configure wireless settings.
If you are using a wireless connection, a
four-level indicator displays the current
wireless signal strength.
0 Max
3. (Toner)
Displays the remaining toner life. Press to
access the [Toner] menu.
4. (Settings)
Press to access the [Settings] menu.
If Setting Lock has been turned on, a lock
icon appears on the LCD. You must
unlock the machine to change settings.
5. Date & Time
Displays the date and time set on the
machine.
6. [Shortcuts]
Press to access the [Shortcuts]
screen.
7. (Function screens)
Press to access the Function screens.
New Fax
When [Fax Preview] is set to [On], the
number of new faxes you received into the
memory appears at the top of the screen.
Warning icon
The warning icon appears when there
is an error or maintenance message; press
to view it, and then press to
return to Ready Mode.
This product adopts the font of ARPHIC
TECHNOLOGY CO., LTD.
NOTE
4
How to Navigate the
Touchscreen LCD
Press your finger on the LCD to operate it. To
display and access all the options, swipe left,
right, up, down or press d c or a b on the LCD
to scroll through them.
The following steps explain how to change a
machine setting. In this example, the LCD
Backlight setting is changed from [Light] to
[Med].
IMPORTANT
DO NOT press the LCD with a sharp object,
such as a pen or stylus. It may damage the
machine.
DO NOT touch the LCD immediately after
plugging in the power cord or turning on the
machine. Doing this may cause an error.
NOTE
1Press [Settings].
2Press [All Settings].
3Swipe up or down or press a or b to
display the [General Setup] option,
and then press [General Setup].
4Swipe up or down or press a or b to
display the [LCD Settings] option,
and then press [LCD Settings].
5Press [Backlight].
6Press [Med].
7Press .
1General Information
5
Access Brother Utilities
(Windows®)
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your computer.
1Do one of the following:
• (Windows® XP, Windows Vista®,
Windows® 7, Windows Server® 2003,
Windows Server® 2008 and Windows
Server® 2008 R2)
Click (Start) > All Programs >
Brother > Brother Utilities.
• (Windows® 8 and Windows Server®
2012)
Tap or click (Brother Utilities)
either on the Start screen or the
desktop.
• (Windows® 8.1 and Windows
Server® 2012 R2)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based
device, swipe up from the bottom of
the Start screen to bring up the Apps
screen).
When the Apps screen appears, tap
or click (Brother Utilities).
2Select your machine (where XXXX is
the name of your model).
3Choose the operation you want to use.
Uninstall the Brother
Software and Drivers
(Windows®)
1Launch (Brother Utilities).
2Click the drop-down list, and then select
your model name (if not already
selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box
to uninstall the software and drivers.
6
Initial Setup
Set the Date and Time
1Press [Settings] > [All
Settings] > [Initial Setup] >
[Date & Time] > [Date].
2Enter the last two digits of the year
using the LCD, and then press [OK].
3Enter the two digits for the month using
the LCD, and then press [OK].
4Enter the two digits for the day using the
LCD, and then press [OK].
5Press [Clock Type].
6Press [12h Clock] or [24h Clock].
7Press [Time].
8To enter the time, do one of the
following:
• If you selected [12h Clock] as the
format in the [Clock Type] setting,
enter the time (in 12-hour format)
using the LCD.
Press to select [AM] or
[PM].
Press [OK].
• If you selected [24h Clock] as the
format in the [Clock Type] setting,
enter the time (in 24-hour format)
using the LCD.
Press [OK].
(For example: enter 19:45 for
7:45 PM.)
9Press .
Adjust the Machine's
Volume
1Press [Settings] > [All
Settings] > [General Setup] >
[Volume].
2Press one of the following options:
(The options will vary depending on your
machine.)
•[Ring]
Adjust the ring volume.
•[Beep]
Adjust the volume of the beep you
hear when you press a button, make
a mistake, or after you send or
receive a fax.
•[Speaker]
Adjust the speaker volume.
3Swipe up or down or press a or b to
display the [Off], [Low], [Med] or
[High] option, and then press the
option you want.
4Press .
1General Information
7
Load Paper
Load Paper in the Paper
Tray
• If the Check Size setting is set to On and
you pull the paper tray out of the
machine, a message appears on the
LCD asking if you want to change the
paper size. Change the paper size and
paper type settings if needed, following
the on-screen instructions.
• When you load a different size and type
of paper in the tray, you must change the
Paper Size and Paper Type settings in
the machine or on your computer, also.
• When you use thick paper, open the
back cover (face up output tray) to let the
printed paper exit onto the face up
output tray.
1Pull the paper tray completely out of the
machine.
2Press and slide the paper guides to fit
the paper.
Press the green release levers to slide
the paper guides.
For Legal or Folio size paper, press the
release button (1) in the bottom of the
paper tray or the release lever (2) in the
back of the tray, and then pull out the
back of the paper tray. (Legal and Folio
size paper are not available in some
regions.)
For trays with a release button:
1
For trays with a release lever:
2
3Fan the stack of paper well.
2Paper Handling
8
4Load paper in the paper tray with the
printing surface face down.
When you use Letterhead or Preprinted
paper, load the paper in the correct
orientation as shown in the illustrations.
Paper Orientation for
Letterhead and Preprinted
Paper
For 1-sided printing
• face down
• top edge toward the front of the
paper tray
For automatic 2-sided printing (long
edge binding)
• face up
• bottom edge toward the front of the
paper tray
• DO NOT load different sizes and types
of paper in the paper tray at the same
time. Doing this may cause the paper
to jam or misfeed.
• When you use Letterhead or
Preprinted paper for 2-sided printing,
change the machine's setting by
completing the following step:
• Press [Settings] > [All
Settings] > [Printer] > [2-
sided] > [Single Image] >
[2-sided Feed].
5Make sure the paper is below the
maximum paper mark (b b b).
Overfilling the paper tray will cause
paper jams.
6Slowly push the paper tray completely
into the machine.
7Lift the support flap to prevent paper
from sliding off the output tray.
2Paper Handling
9
Load Paper in the
Multi‑purpose Tray
(MP Tray)
When you load a different size and type of
paper in the tray, you must change the
Paper Size and Paper Type settings in the
machine or on your computer, also.
When you use envelopes, thick paper, or
labels, see Related Information: Print on
Envelopes, Thick Paper or Labels.
1Lift the support flap to prevent paper
from sliding off the face down output
tray.
2Open the MP tray and lower it gently.
3Pull out the MP tray support (1) and
unfold the flap (2).
1
2
4Slide the MP tray paper guides to fit the
width of the paper you are using. If the
paper guide on the right side has a
lever, press it and slide the paper guide.
5Load paper with the printing surface
face up in the MP tray. When you use
Letterhead or Preprinted paper, load the
paper in the correct orientation as
shown in the illustrations.
1
10
Make sure the paper is below the
maximum paper mark (1).
Paper Orientation for
Letterhead and Preprinted
Paper
For 1-sided printing
• face up
• top edge first
For automatic 2-sided printing (long
edge binding)
• face down
• bottom edge first
When you use Letterhead or Preprinted
paper for 2-sided printing, change the
machine's setting by completing the
following step:
• Press [Settings] > [All
Settings] > [Printer] > [2-
sided] > [Single Image] > [2-
sided Feed].
• Print on Envelopes, Thick Paper or Labels
on page 16
Related Information
Change the Check Paper
Size Setting
When you turn on your machine's Check Size
setting, the machine displays a message
when you remove a paper tray or load paper
using the MP tray, asking if you changed the
paper size and paper type.
The default setting is On.
1Press [Settings] > [All
Settings] > [General Setup] >
[Tray Setting] > [Check Size].
2Press [On] or [Off].
3Press .
2Paper Handling
11
Change the Paper Size
and Paper Type
When you change the size and type of the
paper you load in the tray, you must change
the Paper Size and Paper Type settings on
the LCD at the same time.
1Press [Settings] > [All
Settings] > [General Setup] >
[Tray Setting] > [Paper Type].
2Swipe up or down or press a or b to
display the paper tray options, and then
press the option you want.
3Swipe up or down or press a or b to
display the paper type options, and then
press the option you want.
4Press .
5Swipe up or down or press a or b to
display the [Paper Size] option, and
then press [Paper Size].
6Swipe up or down or press a or b to
display the paper tray options, and then
press the option you want.
7Swipe up or down or press a or b to
display the paper size options, and then
press the option you want.
8Press .
Recommended Print
Media
To get the best print quality, we recommend
using the paper listed in the table.
Paper Type Item
Plain Paper Xerox 4200DP 20 lb
Hammermill Laser Print
(24 lb = 90 g/m2)
Recycled
Paper
No specific brand
recommended
Labels Avery laser labels white
#5160
Envelopes No specific brand
recommended
12
Using Special Paper
Always test paper samples before purchasing
them to ensure desirable performance.
• DO NOT use inkjet paper; it may cause a
paper jam or damage your machine.
• If you use bond paper, paper with a rough
surface, or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
IMPORTANT
Some types of paper may not perform well or
may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine. This
damage is not covered under any Brother
warranty or service agreement.
2Paper Handling
13
Print from Your Computer
Print a Document
(Macintosh)
For printing instructions, see the Online User's
Guide: Print from Your Computer (Macintosh).
Print a Document
(Windows®)
1Select the print command in your
application.
2Select Brother XXX-XXXX (where
XXXX is the name of your model).
3Click Print.
4Complete your print operation.
For more information, see the Online
User's Guide: Print from Your Computer
(Windows®).
Print on Both Sides of the
Paper Automatically
(Windows®)
• Select Letter, Legal, or Folio size paper
when using the automatic 2‑sided
printing option.
1Select the print command in your
application.
2Select Brother XXX-XXXX (where
XXXX is the name of your model), and
then click the printing properties or
preferences button.
The printer driver window appears.
3In the Orientation field, select the
Portrait or Landscape option to set the
orientation of your printout.
If your application contains a similar
setting, we recommend that you set the
orientation using the application.
4Click the 2-sided / Booklet drop-down
list and select the 2-sided option.
3Print
14
5Click the 2-sided Settings button.
6Select an option from the 2-sided Type
menu.
7If you want to specify the offset for
binding in inches or millimeters, select
theBinding Offset check box.
8Click OK.
9Click OK again, and then complete your
print operation.
Print More Than One Page
on a Single Sheet of Paper
(N in 1) (Windows®)
1Select the print command in your
application.
2Select Brother XXX-XXXX (where
XXXX is the name of your model), and
then click the printing properties or
preferences button.
The printer driver window appears.
3In the Orientation field, select the
Portrait or Landscape option to set the
orientation of your printout.
If your application contains a similar
setting, we recommend that you set the
orientation using the application.
4Click the Multiple Page drop-down list
and select the 2 in 1, 4 in 1, 9 in 1, 16
in 1, or 25 in 1 option.
5Click OK.
6Complete your print operation.
3Print
15
Print on Envelopes, Thick
Paper or Labels
When the back cover (face up output tray) is
pulled down, the machine has a straight paper
path from the MP tray on the front of the
machine through the back of the machine and
onto the face up output tray. Use the MP tray
and output method for printing on thick paper
or envelopes.
• Load the paper or envelope into the MP
tray with the printing surface face up.
• DO NOT load more than 10 envelopes in
the MP tray. Doing this may cause a jam.
• DO NOT exceed the maximum paper
mark when you load paper in the MP
tray. Doing this may cause a jam.
1Open the machine's back cover (the
face up output tray).
2Open the paper stopper (Available only
for certain models).
3On the front of the machine, open the
MP tray and lower it gently.
4Pull out the MP tray support (1) and
unfold the flap (2).
1
2
5Slide the MP tray paper guides to fit the
width of the paper that you are using. If
the paper guide on the right side has a
lever, press it and slide the paper guide.
16
6Load paper or labels in the MP tray.
1
1
• Make sure the paper is below the
maximum paper mark (1).
• Load paper into the MP tray with the
printing surface face up.
7Select the print command in your
application.
8Select Brother XXX-XXXX (where
XXXX is the name of your model), and
then click the printing properties or
preferences button.
The printer driver window appears.
9Click the Paper Size drop-down list and
select your paper size.
10 Click the Media Type drop-down list and
select the type of paper you are using.
11 Click the First Page and Other Pages
drop-down lists and select MP Tray.
12 In the Orientation field, select the
Portrait or Landscape option to set the
orientation of your printout.
If your application contains a similar
setting, we recommend that you set the
orientation using the application.
13 Change other printer settings if needed.
14 Click OK.
15 Click Print.
• Load Paper in the Multi‑purpose Tray
(MP Tray) on page 10
Related Information
3Print
17
Copy a Document
1Make sure you have loaded the correct
size paper in the paper tray.
2Do one of the following:
• Place the document face up in the
ADF.
(If you are copying multiple pages,
we recommend using the ADF.)
• Place the document face down on
the scanner glass.
3Press [Copy].
The LCD displays:
4Change the copy settings, if needed.
• (Number of copies)
Enter the number of copies in one of
the following ways:
• Press or on the LCD.
• Press the numbers on the control
panel.
•[Options]
Press to change the copy
settings for the next copy only.
• When finished, press [OK].
• After you have finished choosing
new options, you can save them
by pressing the [Save as
Shortcut] button.
•[Quick Copy]
Press to access the
preset copy settings.
4Copy
18
• Current setting indications
Press the following icons to change
these settings for the next copy only.
• [Enlarge/Reduce]
• [2-sided Copy]
• [Density]
• [Tray Use]
5Press [Start].
To stop copying, press .
4Copy
19
Copy Settings
Copy Options
To change Copy settings, press [Options].
Menu selections Options
Quality Select the copy quality for your type of document.
Enlarge/Reduce 100% -
Enlarge Select an enlargement ratio
for the next copy.
Reduce Select a reduction ratio for
the next copy.
Auto Adjusts the copy size to fit
on the paper size you have
set.
Custom(25-400%) Enter an enlargement or
reduction ratio.
Density Increase the density to make the text darker.
Decrease the density to make the text lighter.
Contrast Increase the contrast to make an image clearer.
Decrease the contrast to make an image more subdued.
Stack/Sort Select to stack or sort multiple copies.
Stack
B
B
A
B
AA
Sort
B
A
B
B
AA
20
Menu selections Options
Page Layout Make N in 1 or 2 in 1 ID copies.
4 in1
2-sided Copy Select to copy on both sides of the paper.
1-sided → 2-sided
1
2
1
2
2-sided → 2-sided
1
2
1
2
The available options will vary depending on your model.
2-sided Copy Page Layout
(available only for certain settings)
Select long edge binding or short edge binding.
Tray Use Select a paper tray for the next copy.
Save as Shortcut Add the current settings as a shortcut.
4Copy
21
Copy Multiple Pages on
Both Sides of the Paper
• You must choose a layout option before
you can start 2-sided copying.
• Select Letter, Legal, or Folio size paper
when using the 2‑sided copy option.
Portrait
1–sided to 2–sided (Long Edge Flip)
1
2
1
2
1–sided to 2–sided (Short Edge Flip)
1
2
1
2
Landscape
1–sided to 2–sided (Long Edge Flip)
1
2
1
2
1–sided to 2–sided (Short Edge Flip)
1
2
1
2
1Make sure you have loaded the correct
size paper in the paper tray.
2Do one of the following:
• Place the document face up in the
ADF.
(If you are copying multiple pages,
we recommend using the ADF.)
• Place the document face down on
the scanner glass.
3Press [Copy].
4Enter the number of copies.
5Press [Options] > [2-sided
Copy].
6To change the layout options, press
[Layout].
a. Press the layout option you want.
•[Long Edge Flip]
•[Short Edge Flip]
7Press [1-sided⇒2-sided].
8Press [OK].
22
9Press [Start] to scan the page.
If you are using the ADF, the machine
feeds and scans the pages and starts
printing.
If you are using the scanner glass, go to
the next step.
10 After the machine scans the page, press
the [Continue] or [Finish] button.
• To scan another page, place the next
page on the scanner glass and then
press [Continue].
• If you have scanned all the pages,
press [Finish].
DO NOT touch the printed page until it is
ejected the second time. The machine will
print the first side and eject the paper, and
then pull the paper back in to print the second
side.
Copy a 2-sided Document
Using the ADF
Related Models:
DCP-L5650DN/MFC-L5850DW/MFC-L5900DW/
MFC-L6700DW/MFC-L6800DW
When you use the ADF to copy a 2-sided
document, you can make 2-sided copies
automatically.
• Select Letter, Legal, or Folio size paper
when using the 2‑sided copy option.
1Make sure you have loaded the correct
size paper in the paper tray.
2Place the document face up in the ADF.
3Press [Copy].
4Enter the number of copies.
5Press [Quick Copy] >
[2sided(2⇒2)].
6Press [Start].
The machine feeds and scans the
pages and starts printing.
4Copy
23
Copy a 2-sided Document
Using the Scanner Glass
Related Models:
DCP-L5500DN/DCP-L5600DN/MFC-L5700DW/
MFC-L5800DW
• To copy a 2-sided document using the
scanner glass, you must scan both sides
of the document manually.
• Select Letter, Legal, or Folio size paper
when using the 2‑sided copy option.
1Make sure you have loaded the correct
size paper in the paper tray.
2Place your document face down on the
scanner glass.
3Press [Copy].
4Enter the number of copies.
5Press [Quick Copy] >
[2sided(2⇒2)].
6Press [Start] to scan the page.
7After the machine scans the page, press
the [Continue] or [Finish] button.
• To scan another page, place the next
page on the scanner glass, and then
press [Continue].
• If you have scanned all the pages,
press [Finish].
• After scanning the first side of your
document, you must turn over the
page to scan the other side. Turn over
the page along the long edge.
Copy an ID Card
Use the [2in1(ID)] feature to copy both
sides of an identification card onto one page,
keeping the original card size.
• You may copy an identification card only
to the extent permitted under applicable
laws. For more information, see the
Product Safety Guide.
1Place your identification card face down
near the upper left corner of the scanner
glass.
1
1: Distance 0.16 in. (4.0 mm) or greater
(top, left)
2Swipe left or right or press d or c to
display the [2 in 1 ID Copy] option,
and then press [2 in 1 ID Copy].
3Enter the number of copies.
4Press [Start].
The machine scans one side of the
identification card.
24
5After the machine has scanned the first
side, turn over the identification card.
6Press [Continue] to scan the other
side.
4Copy
25
Scan from Your
Computer (Windows®)
There are several ways you can use your
computer to scan photos and documents on
your Brother machine. Use the software
applications provided by Brother, or use your
favorite scanning application.
Save Scanned Documents
and Photos to a Folder as a
PDF File Using
ControlCenter4 Advanced
Mode (Windows®)
Scan documents and save them to a folder on
your computer as PDF files.
1Load your document.
2Click Start > All Programs >
Brother > Brother Utilities, and then
click the drop-down list and select your
model name (if not already selected).
Click Scan in the left navigation bar, and
then click ControlCenter4 Link. The
ControlCenter4 application opens.
3When you open the ControlCenter4
application at the first time, select
Advanced Mode as the mode setting.
4Click the Scan tab.
5Scan
26
5Click the File button.
The scan settings dialog box appears.
6Change the scan settings if needed, and
then click Scan.
The machine scans the document and
saves the file in the folder you have
selected. The folder opens
automatically.
For more information, see the Online
User's Guide: Scan from Your Computer.
Scan Using the Scan
Button on Your Brother
Machine
Scan Using the Scan Button
on the Machine
1Do one of the following:
• Place the document face up in the
ADF.
(If you are scanning multiple pages,
we recommend using the ADF.)
• Place the document face down on
the scanner glass.
2Press [Scan].
5Scan
27
3Swipe left or right or press d or c to
display the Scan mode icon.
The icon is highlighted and moves to the
middle of the LCD.
Option Description
Press this button to scan
documents and save them to
a folder on your computer.
For other Scan options, see the Online
User's Guide: Scan Using the Scan
Button on Your Brother Machine.
4Press [to File].
5If the machine is connected to a
network, press a or b to display the
computer where you want to send the
document, and then press the computer
name.
6Do one of the following:
• To change the settings, press
[Options], and then go to the next
step.
• To use the default settings, press
[Start].
The machine scans the document.
7Select the scan settings you want to
change:
•[2-sided Scan]
•[Scan Settings]
•[Scan Type]
•[Resolution]
•[File Type]
•[Document Size]
•[Brightness]
•[Contrast]
•[ADF Auto Deskew]
•[Skip Blank Page]
•[Remove Background Color]
(available only for the [Color] and
[Gray] options.)
8Make the changes you want, and then
press [OK].
9Press [Start].
The machine scans the document.
Use the Scan button on the machine to make
temporary changes to the scan settings. To
make permanent changes, use Brother's
ControlCenter software.
NOTE
28
Before Faxing
Set Your Station ID
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
Set the machine to print your Station ID and
the fax's date and time at the top of each fax
you send.
1Press [Settings] > [All
Settings] > [Initial Setup] >
[Station ID] > [Fax].
2Enter your fax number (up to 20 digits)
using the LCD, and then press [OK].
3Press [Tel].
4Enter your telephone number (up to 20
digits) using the LCD, and then press
[OK].
5Press [Name].
6Enter your name (up to 20 characters)
using the LCD, and then press [OK].
• Press to cycle between
letters, numbers and special
characters. (The characters available
may differ depending on your country.)
• If you enter an incorrect character,
press d or c to move the cursor to it
and press . Press the correct
character.
• To enter a space, press [Space].
• For more information, see Related
Information.
7Press .
(USA only) The Telephone Consumer
Protection Act of 1991 makes it unlawful for
any person to use a computer or electronic
device to send any message via a telephone
fax machine unless such messages clearly
contain, in a margin at the top or bottom of
each transmitted page, or on the first page of
the transmission, the date and time it is sent
and an identification of the business or other
entity or other individual sending the message
and the telephone number of the sending
machine or such business, other entity or
individual. To program this information into
your machine, see Set the Date and Time and
Set Your Station ID.
NOTE
• How to Enter Text on Your Brother Machine
on page 63
Related Information
6Fax
6Fax
29
Set Telephone Line
Compatibility for
Interference and VoIP
Systems
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
Problems sending and receiving faxes due to
possible interference on the telephone line
may be solved by reducing the modem speed
to minimize errors in fax transmission. If you
are using a Voice over IP (VoIP) service,
Brother recommends changing the
compatibility to Basic (for VoIP).
• VoIP is a type of phone system that
uses an Internet connection, rather
than a traditional phone line.
• Telephone providers frequently bundle
VoIP together with Internet and cable
services.
1Press [Settings] > [All
Settings] > [Initial Setup] >
[Compatibility].
2Press the option you want.
• Select [High] to set the modem
speed to 33600 bps.
• Select [Normal] to set the modem
speed to 14400 bps.
• Select [Basic(for VoIP)] to
reduce the modem speed to 9600
bps and turn off Error Correction
Mode (ECM). Unless interference is a
recurring problem on your telephone
line, you may prefer to use this option
only when needed.
3Press .
• Fax and Telephone Problems on page 50
Related Information
Receive Modes
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
Some receive modes answer automatically
(Fax Only Mode and Fax/Tel Mode). You may
want to change the Ring Delay before using
these modes.
Fax Only Mode
([Fax] or [Fax Only] in the machine's
menu)
Fax Only Mode automatically answers
every call as a fax.
Fax/Tel Mode
([Fax/Tel] in the machine's menu)
Fax/Tel Mode helps you manage incoming
calls, by recognizing whether they are fax
or voice calls and handling them in the
following ways:
• Faxes will be received automatically.
• Voice calls will start the F/T ring to tell
you to pick up the call. The F/T ring is a
fast pseudo/double-ring made by your
machine. See Related Information:
External and Extension Telephones.
Manual Mode
([Manual] in the machine's menu)
Manual Mode turns off all automatic
answering operations unless you are using
the Distinctive Ring Receive feature.
To receive a fax in Manual Mode, lift the
handset of the external telephone
connected to the machine or press
[Fax] and then [Hook].
When you hear fax tones (short repeating
beeps), press [Fax Start] and then
[Receive] to receive a fax. Use the Easy
Receive feature to receive faxes when you
have lifted a handset on the same line as
the machine.
30
External TAD Mode
([External TAD] in the machine's menu)
External TAD Mode lets an external
answering device manage your incoming
calls.
Incoming calls will be handled in the
following ways:
• Faxes will be received automatically.
• Voice callers can record a message on
the external TAD.
• Choose the Correct Receive Mode on
page 32
• External and Extension Telephones on
page 38
• Fax and Telephone Problems on page 50
Related Information
6Fax
31
Choose the Correct Receive Mode
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
The correct Receive Mode for you is determined by the external devices and telephone
subscriber services (Voice Mail, Distinctive Ring and so on) you will be using on the same line as
the Brother machine.
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term "Distinctive Ring" but different telephone companies may have other
names for this service, such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring,
Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate
Number Ringing. See Related Information: Distinctive Ring .
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong
possibility that Voice Mail and the Brother machine will conflict with each other when receiving
incoming calls. See Related Information: Voice Mail.
Will you be using a Telephone Answering Device on the same telephone line as your
Brother machine?
Your external telephone answering device (TAD) will answer every call automatically. Voice
messages are stored on the external TAD and fax messages are printed. Select [External
TAD] as your receive mode. See Related Information: Connection of an External Telephone
Answering Device (TAD).
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Select [Fax] or [Fax Only] as
your receive mode. See Related Information: Receive Modes.
Will you be using your Brother machine on the same line as your telephone?
•Do you want to receive voice calls and faxes automatically?
The Fax/Tel Mode is used when sharing the Brother machine and your telephone on the
same line. Select [Fax/Tel] as your receive mode. See Related Information: Receive
Modes.
Important Note: You cannot receive voice messages on either Voice Mail or an
answering machine if you selected the Fax/Tel Mode.
•Do you expect to receive very few faxes?
Choose [Manual] as your receive mode. You control the telephone line and must
answer every call yourself. See Related Information: Receive Modes.
1Press [Settings] > [All Settings] > [Fax] > [Setup Receive] >
[Receive Mode].
If you cannot change the [Receive Mode] option, make sure the Distinctive Ring feature is
set to [Off].
32
Set the F/T Ring Time
(Pseudo/Double-ring)
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
When you set the Receive Mode to Fax/Tel
Mode, if the call is a fax, your machine will
automatically receive it. However, if it is a
voice call, the machine will sound the F/T ring
(pseudo/double-ring) for the time you set in
the F/T Ring Time option. When you hear the
F/T ring, it means that a voice caller is on the
line.
• The F/T Ring Time feature works when
you set Fax/Tel Mode as the Receive
Mode.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone.
1Press [Settings] > [All
Settings] > [Fax] > [Setup
Receive] > [F/T Ring Time].
2Press how long you want the machine to
ring to alert you that you have a voice
call.
3Press .
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.
Set the Number of Rings
Before the Machine
Answers (Ring Delay)
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
When somebody calls your machine, you will
hear the normal telephone ring sound. The
number of rings is set in the Ring Delay
option.
• The Ring Delay setting sets the number
of times the machine rings before it
answers in the Fax Only and Fax/Tel
Modes.
• If you have external or extension
telephones on the same line as the
machine, keep the Ring Delay setting
of 4.
1Press [Settings] > [All
Settings] > [Fax] > [Setup
Receive] > [Ring Delay].
2Press the number of rings you want the
line to ring before the machine answers.
If you select [0], the machine will answer
immediately and the line will not ring at all
(available only for some countries).
3Press .
34
Store Numbers
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
Store fax and telephone numbers in the
machine for quick dialing and broadcasting
faxes to groups. When you dial a stored
number, the LCD displays the number.
If you lose electrical power, the Address
Book numbers that are in the machine's
memory will not be lost.
Store Address Book
Numbers
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
1Press [Fax] > [Address
Book].
2Do the following steps:
a. Press [Edit].
b. Press [Add New Address].
c. Press [Name].
d. Enter the name using the LCD (up to
16 characters), and then press
[OK].
e. Press [Address].
f. Enter the fax or telephone number
using the LCD (up to 20 digits), and
then press [OK].
• To store an email address to use with
Internet Fax or Scan to Email server,
press and enter the email address
and press [OK].
(On certain models, you must
download Internet Fax to use the
Internet Fax feature and the Scan to
Email server feature.)
g. Press [OK].
To store another Address Book number,
repeat these steps.
3Press .
Change or Delete Address
Book Names or Numbers
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
1Press [Fax] > [Address
Book] > [Edit].
2Do one of the following:
• Press [Change] to edit the names
or fax or telephone numbers.
Swipe up or down or press a or b to
display the number you want to
change, and then press it.
• To change the name, press
[Name]. Enter the new name (up
to 16 characters) using the LCD,
and then press [OK].
• To change the fax or telephone
number, press [Address]. Enter
the new fax or telephone number
(up to 20 digits) using the LCD,
and then press [OK].
Press [OK] to finish.
How to enter text:
To change a character, press d or c to
position the cursor to highlight the
incorrect character, and then press .
Enter the new character.
• To delete numbers, swipe up or down
or press a or b to display [Delete],
and then press [Delete].
6Fax
35
• Select the fax or telephone
numbers you want to delete by
pressing them to display a red
check mark, and then press [OK].
3Press .
36
Telephone Services and External Devices
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
You may be able to use the following services and connections with your Brother machine.
These are summaries of ways to connect your machine. For more information about each
topic, see the Online User's Guide.
Voice Mail
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
If you have Voice Mail service and your
Brother machine on the same line, they will
conflict with one another when receiving
incoming calls. If you want the Brother
machine to share a single line with your Voice
Mail, you must either put the Brother machine
in Manual Mode or subscribe to your
telephone company’s Distinctive Ring service.
• Choose the Correct Receive Mode on
page 32
Related Information
Distinctive Ring
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
Distinctive Ring is a telephone-company
service that allows you to have two different
phone numbers on a single line. Each
telephone number has its own ring pattern.
You can program your Brother machine to
automatically receive faxes on one of the two
numbers.
• Choose the Correct Receive Mode on
page 32
Related Information
Voice Over Internet Protocol
(VoIP)
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
VoIP is a phone system that uses an Internet
connection instead of a traditional telephone
line. Telephone providers frequently bundle
VoIP with Internet and cable services. Your
Brother machine may not work with some
VoIP systems. For more information, contact
your VoIP provider.
Connection of an External
Telephone Answering
Device (TAD)
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
Your Brother machine can automatically
receive faxes when it shares a line with an
external TAD. You must connect the TAD to
the jack labeled EXT. on the Brother machine
and set the machine's Receive Mode to
External TAD.
• Choose the Correct Receive Mode on
page 32
Related Information
6Fax
37
External and Extension
Telephones
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
You can connect a separate telephone to the
jack labeled EXT. on the Brother machine. If
you answer an incoming fax on the external
telephone, you can make the machine receive
it by pressing * 5 1, or by pressing Fax Start,
and then choosing [Receive]. If you answer
an incoming fax on an extension telephone
that shares the line with the Brother machine,
you can transfer the fax to the machine by
pressing * 5 1.
If the machine is in Fax/Tel Mode and pseudo
double-rings for you to take a voice call, you
can answer at an extension telephone by
pressing the Telephone Answer Code # 5 1
between the rings.
• Receive Modes on page 30
Related Information
38
Send and Receive a Fax Using Your Machine
Send a Fax
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
1Do one of the following:
• Place the document face up in the
ADF.
(If you are faxing multiple pages, we
recommend using the ADF.)
• Place the document face down on
the scanner glass.
2Press [Fax].
3Enter the fax number.
•Using the dial pad
Press the digits to enter the fax
number.
•Using the Address Book
Press [Address Book], and
then do one of the following:
• Swipe up or down or press a or b
to display the number you want,
and then press it.
• Press , and then enter the
name and press [OK]. Press the
name you want to dial.
When finished, press [Apply].
•Using the call history
Press [Call History], and
then press the [Outgoing Call]
option.
Swipe up or down or press a or b to
display the fax number you want, and
then press it.
To send a fax, press [Apply].
6Fax
39
4Press [Fax Start].
The machine scans and sends the
document.
If you placed the document on the
scanner glass, follow the instructions
in the table.
Option Description
Yes To scan the next page, press
the Yes option, and then
place the next page on the
scanner glass.
Press OK to scan the page.
No After you have scanned the
last page, press the No
option.
The machine sends the
document.
To stop faxing, press .
40
Fax Using Your Computer (PC-FAX)
Send Faxes from Your
Computer
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
The Brother PC-FAX feature lets you send a
file, created in any application on your
computer, as a standard fax and even attach
a cover page.
For Windows®:
For more information, see the Online User's
Guide: PC-FAX for Windows®.
For Macintosh:
For more information, see the Online User's
Guide: PC-FAX for Macintosh.
1From your application select File, and
then Print.
(The steps may vary depending on your
application.)
The Print dialog box appears.
2Select Brother PC-FAX.
3Click Print.
The Brother PC-FAX user interface
appears.
4Enter the recipient’s fax number.
a. Use your computer keyboard or click
the Brother PC-FAX user interface's
numeric keypad.
b. Click Add Send Address.
You can also select a stored number from
the Address Book.
5Click Start.
Your document is sent to the Brother
machine and then faxed to the recipient.
Contact the application's vendor if you need
more support.
Receive Faxes on Your
Computer (Windows® only)
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
Use Brother's PC-FAX software to receive
faxes on your computer, screen them, and
print only those faxes you want.
• Even if you turn off your computer (at
night or on the weekend, for example),
your machine will receive and store your
faxes in its memory. The number of
received faxes that are stored in the
memory appears on the LCD.
• When you start your computer and the
PC-Fax Receive software runs, your
MFC transfers your faxes to your
computer automatically.
• For PC-Fax Receive to work, the PC-
FAX Receive software must be running
on your computer.
• Before you can set up PC-Fax Receive,
you must install the MFL-Pro Suite
software on your computer. Make sure
your Brother machine is connected to
your computer and turned on.
• If your machine displays an error and is
unable to print faxes from memory, use
PC-FAX to transfer your faxes to a
computer.
•PC-Fax Receive is not available for
Macintosh.
6Fax
41
1Do one of the following:
• (Windows® XP, Windows Vista® and
Windows® 7)
Click Start > All Programs >
Brother > Brother Utilities > PC-
FAX > Receive.
• (Windows® 8)
Click (Brother Utilities), and
then click the drop-down list and
select your model name (if not
already selected).
Click PC-FAX in the left navigation
bar, and then click Receive.
2Confirm the message and click Yes.
The PC-FAX Receive window appears.
The PC-Fax Receive (Ready) icon also
appears in your computer task tray.
42
Use this section to resolve problems you may encounter when using your Brother machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• (For network models) The access point (for wireless network), router, or hub is turned on and
its link indicator is blinking.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer.
• Check the LCD or the machine's status in Brother Status Monitor on your computer.
Find the Error Find the Solution
Using the Status Monitor
• Double-click the icon in the task tray.
• (Windows®) If you select the Load Status
Monitor on Startup check box, the Status
Monitor will launch automatically each time
you start your computer.
• A green icon indicates the normal stand-by
condition.
• A yellow icon indicates a warning.
• A red icon indicates an error has occurred.
• A gray icon indicates the machine is
offline.
• Click the Troubleshooting button to
access Brother's troubleshooting website.
ATroubleshooting
ATroubleshooting
43
Find the Error Find the Solution
Using the LCD 1. Follow the messages on the LCD.
2. See the instructions in the following table.
3. If you cannot resolve the error, see the
Online User's Guide: Error and
Maintenance Messages or see: FAQs &
Troubleshooting on the Brother Solutions
Center at
support.brother.com.
Error and Maintenance Messages
(MFC-L6800DW)
If the LCD displays errors and your Android™ device supports the NFC feature, touch your
device to the NFC logo on your Brother machine to access the Brother Solutions Center and
browse the latest FAQs from your device. (Your mobile telephone provider's message and
data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android™ device are set
to On.
The most common error and maintenance messages are shown in the table.
Error Message Cause Action
2-sided Disabled The back cover of the
machine is not closed
completely.
Close the back cover of the machine
until it locks in the closed position.
The 2-sided tray is not
installed completely.
Install the 2-sided tray firmly in the
machine.
Cartridge Error The toner cartridge is not
installed correctly.
Remove the toner cartridge and drum
unit assembly. Take out the toner
cartridge, and put it back in the drum
unit again. Reinstall the toner cartridge
and drum unit assembly in the machine.
If the problem continues, contact Brother
Customer Service or your local Brother
dealer.
Cover is Open The front cover is not
completely closed.
Open and then firmly close the front
cover of the machine.
44
Error Message Cause Action
Cover is Open. The fuser cover is not
completely closed or
paper was jammed in the
back of the machine
when you turned on the
power.
Close the fuser cover located inside the
back cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover.
Cover is Open. The ADF cover is not
completely closed.
Close the ADF cover.
If the error message remains, press
.
Document Jam The document was not
inserted or fed correctly,
or the document scanned
from the ADF was too
long.
Remove the jammed paper from the
ADF unit.
Clear any debris or scraps of paper from
the ADF unit paper path.
Press .
Drum ! The corona wire on the
drum unit must be
cleaned.
Clean the corona wire on the drum unit.
See the Online User's Guide: Clean the
Corona Wire.
If the problem continues, replace the
drum unit with a new one.
The drum unit or the toner
cartridge and drum unit
assembly is not installed
correctly.
Remove the drum unit, remove the toner
cartridge from the drum unit, and put the
toner cartridge back into the drum unit.
Reinstall the drum unit in the machine.
Jam 2-sided The paper is jammed in
the 2-sided tray or inside
the back cover.
Remove the 2-sided tray and open the
back cover to pull out all jammed paper.
Jam Inside The paper is jammed
inside the machine.
Open the front cover, remove the toner
cartridge and drum unit assembly, and
pull out all jammed paper. Close the
front cover.
Jam MP Tray The paper is jammed in
the MP tray.
Remove all jammed paper from in and
around the MP tray. Press Retry.
Jam Rear The paper is jammed in
the back of the machine.
Open the fuser cover and remove all
jammed paper. Close the fuser cover.
ATroubleshooting
45
Error Message Cause Action
Jam Tray 1
Jam Tray 2
Jam Tray 3
The paper is jammed in
the indicated paper tray.
Pull out the paper tray and remove all
jammed paper as shown in the
animation on the LCD.
Media Type Mismatch The media type specified
in the printer driver differs
from the paper type
specified in the machine's
menu.
Load the correct type of paper in the tray
indicated on the LCD, and then select
the correct media type in the Paper Type
setting on the machine.
No Drum Unit The drum unit is not
installed correctly.
Reinstall the toner cartridge and drum
unit assembly.
No Paper The machine is out of
paper, or paper is not
loaded correctly in the
paper tray.
• Refill paper in the paper tray. Make
sure the paper guides are set to the
correct size.
• If paper is in the tray, remove it and
load it again. Make sure the paper
guides are set to the correct size.
• Do not overfill the paper tray.
No Paper Fed T1
No Paper Fed T2
No Paper Fed T3
The machine failed to
feed paper from the
indicated paper tray.
Pull out the paper tray indicated on the
LCD and remove all jammed paper.
No Paper MP The MP tray is out of
paper, or paper is not
loaded correctly in the MP
tray.
Do one of the following:
• Refill paper in the MP tray. Make sure
the paper guides are set to the
correct size.
• If paper is in the tray, remove it and
load it again. Make sure the paper
guides are set to the correct size.
No Paper
No Paper T1
No Paper T2
No Paper T3
The machine failed to
feed paper from the
indicated paper tray.
Do one of the following:
• Refill paper in the paper tray
indicated on the LCD. Make sure the
paper guides are set to the correct
size.
• If paper is in the tray, remove it and
load it again. Make sure the paper
guides are set to the correct size.
Do not overfill the paper tray.
46
Error Message Cause Action
No Toner The toner cartridge or the
toner cartridge and drum
unit assembly is not
installed correctly.
Remove the toner cartridge and drum
unit assembly. Remove the toner
cartridge from the drum unit, and
reinstall the toner cartridge back in the
drum unit. Reinstall the toner cartridge
and drum unit assembly back in the
machine. If the problem continues,
replace the toner cartridge with a new
one.
No Tray T1
No Tray T2
No Tray T3
The paper tray is not
installed or not installed
correctly.
Reinstall the paper tray indicated on the
LCD.
Out of Memory The machine's memory is
full.
If a fax-sending or copy operation is
in process
Do one of the following:
• Press Send Now to send the pages
scanned so far.
• Press Partial Print to copy the
pages scanned so far.
• Press Quit or and wait until the
other operations that are in progress
finish, and then try again.
If a scan operation is in process
• Split the document into multiple parts.
• Reduce the Resolution.
• Reduce the File Size.
• Select the high compression PDF file
type.
• Clear faxes from the memory.
If a print operation is in process
Press and reduce the print
resolution.
Output Tray Full The output paper tray is
full.
Remove printed paper from output tray
indicated on the LCD.
Paper Low
Paper Low T1
Paper Low T2
Paper Low T3
The paper tray is nearly
empty.
Refill the paper in the paper tray
indicated on the LCD.
Print Data Full The machine’s memory is
full. Press and delete the previously
stored secure print data.
ATroubleshooting
47
Error Message Cause Action
Print Unable ## The machine has a
mechanical problem. • Press and hold to turn off the
machine, wait a few minutes, and
then turn it on again.
• If the problem continues, contact
Brother Customer Service.
Contact Brother Customer Service at:
1-877-BROTHER (1-877-276-8437)
(in USA)
www.brother.ca/support (in Canada)
or to locate a Brother Authorized
Service Center, visit:
http://www.brother-usa.com/service
Received Fax ## An unprinted received fax
is waiting to print on the
correct size paper.
To print the received fax, load the
correct size of paper in the tray indicated
on the LCD. Paper sizes available for
fax printing are Letter, Legal, Folio and
A4.
Replace Toner The toner cartridge is at
the end of its life. The
machine stops all print
operations.
While memory is
available, faxes are
stored in the memory.
Replace the toner cartridge with a new
one.
Scan Unable The document is too long
for 2‑sided scanning. Press . For 2-sided scanning, use
Letter, Legal, or Folio size paper. Other
paper must be within the following size:
Length: 5.8 to 14.0 in. (147.3 to 355.6
mm)
Width: 4.1 to 8.5 in. (105 to 215.9 mm)
Scan Unable ## The machine has a
mechanical problem. • Press and hold to turn off the
machine, and then turn it on again.
• If the problem continues, contact
Brother Customer Service.
Contact Brother Customer Service at:
1-877-BROTHER (1-877-276-8437)
(in USA)
www.brother.ca/support (in Canada)
or to locate a Brother Authorized
Service Center, visit:
http://www.brother-usa.com/service
48
Error Message Cause Action
Self-Diagnostic The temperature of the
fuser unit does not rise to
a specified temperature
within the specified time.
Press and hold to turn off the
machine, wait a few seconds, and then
turn it on again. Leave the machine idle
for 15 minutes with the power on.
The fuser unit is too hot.
Size Error The paper size defined in
the printer driver is not
supported by the defined
tray.
Choose a paper size supported by the
defined tray.
Size Error 2-sided The paper size specified
in the machine's paper
size setting is not
available for automatic 2-
sided printing.
Press (if required).
Load the correct size of paper in the tray
and set the tray for that paper size.
Choose a paper size supported by 2-
sided printing.
Paper sizes available for automatic 2-
sided printing are Letter, Legal, Mexico
Legal, India Legal and Folio.
The paper in the tray is
not the correct size and is
not available for
automatic 2-sided
printing.
Size mismatch The paper in the tray is
not the correct size.
Load the correct size of paper in the tray
indicated on the LCD and set the size of
paper for the tray.
Supplies
Drum End Soon
The drum unit is near the
end of its life.
Order a new drum unit before the LCD
displays Replace Drum.
Supplies
Prepare New Toner
Cartridge.
If the LCD displays this
message, you can still
print. The toner cartridge
is near the end of its life.
Order a new toner cartridge now so a
replacement toner cartridge is available
when the LCD displays Replace
Toner.
Supplies
Replace Drum
It is time to replace the
drum unit.
Replace the drum unit with a new one.
The drum unit counter
was not reset when a new
drum was installed.
Reset the drum unit counter.
See the instructions included with the
new drum unit.
Wrong Paper Size MP
Wrong Paper Size T1
Wrong Paper Size T2
Wrong Paper Size T3
The specified tray ran out
of paper during copying
and the machine could
not feed the same size
paper from the next
priority tray.
Refill the paper in the paper tray.
ATroubleshooting
49
Fax and Telephone Problems
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
If you cannot send or receive a fax, check the following:
1Connect one end of the telephone line cord to the area labelled "LINE", and then connect
the other end of the telephone line cord directly to a telephone wall jack.
If you can send and receive faxes when the telephone line is directly connected to the fax,
the problem may be unrelated to the machine. Please contact your telephone service
provider for connection issues.
2Check the Receive Mode.
See Related Information:
•Receive Modes
•Choose the Correct Receive Mode
3Try changing the compatibility settings.
You may be able to send and receive faxes by lowering the connection speed.
For more information, see Related Information: Set Telephone Line Compatibility for
Interference and VoIP Systems.
If the problem still is not resolved, turn the machine off, and then turn it on.
• Set Telephone Line Compatibility for Interference and VoIP Systems on page 30
• Receive Modes on page 30
• Choose the Correct Receive Mode on page 32
Related Information
50
Troubleshooting for Other Fax Problems
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
Difficulties Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall jack and the LINE jack of the machine.
If you subscribe to DSL, VoIP, or MagicJack services, call your service
provider for connection instructions. If you are using a VoIP system, try
changing the Compatibility setting to Basic (for VoIP). This will lower
modem speed and turn off Error Correction Mode (ECM).
Make sure you pressed Fax and the machine is in Fax mode.
Print the Transmission Verification Report and check for an error.
Contact your administrator to check your Secure Function Lock
Settings.
Ask the other party to check that the receiving machine has paper.
Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook. If there is
no dial tone, connect a known working telephone and telephone line
cord to the LINE jack. Then lift the external telephone's handset and
listen for a dial tone. If you do not hear a dial tone or if you hear static
or interference on your fax line, contact your local telephone company
to check the line.
If you are using a telephone answering machine (External TAD
Mode) on the same line as the Brother machine, make sure your
answering machine is set up correctly.
1. Plug the telephone line cord directly from the wall telephone jack to
your Brother machine’s LINE jack.
2. Remove the protective cap from your Brother machine’s EXT jack,
and then plug the telephone line cord from your answering machine
into the EXT jack.
3. Set your answering machine to answer within four rings.
If you are having problems receiving faxes or voice messages, set
your answering machine to answer within two or three rings.
4. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing
message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Fax Receive Code for
people sending manual faxes. For example: “After the beep,
leave a message or press *51 and Start to send a fax.”
5. Set your answering machine to answer calls.
6. Set your Brother machine’s Receive Mode to External TAD.
ATroubleshooting
51
Difficulties Suggestions
Cannot receive a fax. Make sure your Brother machine’s Easy Receive feature is turned On.
Easy Receive allows you to receive a fax even if you answered the call
on an external or extension telephone.
Received faxes
appear as split pages.
Turn on Auto Reduction.
Dialing does not work.
(No dial tone)
Check all line cord connections.
Change Tone/Pulse setting. (Available only for some countries)
Poor sending quality. Try changing your resolution to Fine or S.Fine.
Make a copy to check your machine’s scanner operation. If the copy
quality is not good, clean the scanner.
For more information, see the Online User's Guide: Clean the Scanner.
Vertical black lines
when sending.
Black vertical lines on faxes you send are typically caused by dirt or
correction fluid on the glass strip.
For more information, see the Online User's Guide: Clean the Scanner.
52
Print or Scan Problems
If you cannot print or scan a document,
check the following:
1All of the machine's protective parts
have been removed.
2The interface cables are securely
connected to the machine and the
computer.
3The printer or scanner driver has been
installed correctly.
To make sure the printer or scanner
driver is installed on your computer, see
the Online User's Guide: Other
Problems
4(Scan problem only)
Confirm the machine is assigned with an
available IP address. (Windows®)
a. Do one of the following:
(Windows® XP)
Click Start > Control Panel >
Printers and Other Hardware >
Scanners and Cameras.
(Windows Vista®)
Click (Start) > Control Panel >
Hardware and Sound > Scanners
and Cameras.
(Windows® 7)
Click (Start) > All Programs >
Brother > Brother Utilities.
Click the drop-down list and select
your model name (if not already
selected). Click Scan in the left
navigation bar, and then click
Scanners and Cameras.
(Windows® 8)
Click (Brother Utilities), and
then click the drop-down list and
select your model name (if not
already selected). Click Scan in the
left navigation bar, and then click
Scanners and Cameras.
b. Do one of the following:
(Windows® XP)
Right-click a scanner device, and
then select Properties. The Network
Scanner Properties dialog box
appears.
(Windows Vista®, Windows® 7 and
Windows® 8)
Click the Properties button.
c. Click the Network Setting tab to
confirm the machine's IP address.
Try printing with your machine. If the
problem still remains, uninstall and
reinstall the printer driver.
5If the problem still remains after trying all
the above, try the following:
For a USB interface connection
• Change the USB cable for a new
one.
• Use a different USB port.
For a Wired Network connection
• Change the LAN cable for a new one.
• Use a different LAN port on your hub.
For a Wireless Network connection
• Confirm your machine's Wi-Fi light
status.
If the Wi-Fi light on your machine's
control panel is blinking, your
machine has not been connected to
the WLAN access point. Set up the
wireless network connection again.
If the Wi-Fi light on your machine's
control panel is off, the WLAN
connection setting is disabled.
Enable the WLAN connection and set
up the wireless network connection.
For more information, see the Online
User's Guide: Introduction to Your
Brother Machine
ATroubleshooting
53
If you cannot print on both sides of paper,
check the following:
6Change the paper size setting in the
printer driver to Letter, Legal, or Folio.
54
Document and Paper Jams
Find the Jammed Document
or Paper
If your document or paper jams inside the
machine, the LCD message or Status Monitor
will help you to find it.
1. Document Jam
2. Jam Rear
3. Jam 2-sided
4. Jam Tray
5. Jam Inside
Clear the Document Jam
The Document is Jammed in the Top of the
ADF
1Open the ADF cover.
2Pull the jammed document out to the
left.
3Close the ADF cover.
The Document is Jammed under the
Document Cover
4Pull the jammed document out to the
right.
If the document rips or tears, remove all
small paper scraps to prevent future
jams.
ATroubleshooting
55
Remove Small Paper Scraps Jammed in
the ADF
5Insert a strip of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
If the document rips or tears, remove all
small paper scraps to prevent future
jams.
6Press .
Clear the Paper Jam
Always remove the remaining paper from the
paper tray and straighten the stack when you
are adding new paper. This helps prevent
multiple sheets of paper from feeding through
the machine at one time and prevents paper
jams.
56
Paper is Jammed in the MP tray
If the machine's control panel or the Status
Monitor indicates that there is a jam in the
machine's MP tray, follow these steps:
1Remove the paper from the MP tray.
2Remove any jammed paper from in and
around the MP tray.
3Fan the paper stack, and then put it
back in the MP tray.
4Reload paper in the MP tray and make
sure the paper stays under the
maximum paper height guides (1) on
both sides of the tray.
1
5Press [Retry] to resume printing.
Paper is Jammed in the Paper Tray
If the machine's control panel or the Status
Monitor indicates that there is a jam in the
paper tray, follow these steps:
1Pull the paper tray completely out of the
machine.
2Slowly pull out the jammed paper.
Pulling the jammed paper downward
using both hands allows you to remove
the paper more easily.
ATroubleshooting
57
3Fan the stack of paper to prevent further
jams, and slide the paper guides to fit
the paper size.
4Make sure the paper is below the
maximum paper mark (b b b).
5Put the paper tray firmly back in the
machine.
Paper is Jammed in the Back of the
Machine
If the machine's control panel or the Status
Monitor indicates that there is a jam in the
back (Rear) of the machine, follow these
steps:
1Leave the machine turned on for 10
minutes for the internal fan to cool the
extremely hot parts inside the machine.
2Open the back cover.
3Pull the green levers at the left and right
sides toward you to release the fuser
cover.
58
WARNING
HOT SURFACE
The machine's internal parts will be extremely
hot. Wait for the machine to cool down before
touching them.
4Use both hands to gently pull the
jammed paper out of the fuser unit.
5Close the fuser cover.
6Close the back cover until it locks in the
closed position.
Paper is Jammed inside the
Machine
If the machine's control panel or the Status
Monitor indicates that there is a jam inside the
machine, follow these steps:
1Leave the machine turned on for 10
minutes for the internal fan to cool the
extremely hot parts inside the machine.
2Open the front cover.
3Remove the toner cartridge and drum
unit assembly.
ATroubleshooting
59
WARNING
HOT SURFACE
The machine's internal parts will be extremely
hot. Wait for the machine to cool down before
touching them.
4Pull out the jammed paper slowly.
5Install the toner cartridge and drum unit
assembly into the machine.
6Close the front cover.
60
Paper is Jammed in the 2-sided
Tray
If the machine's control panel or the Status
Monitor indicates that there is a jam in the 2-
sided paper tray, follow these steps:
1Leave the machine turned on for 10
minutes for the internal fan to cool the
extremely hot parts inside the machine.
2Pull the paper tray completely out of the
machine.
3At the back of the machine, pull the
2‑sided tray completely out of the
machine.
4Pull the jammed paper out of the
machine or out of the 2‑sided tray.
5Remove paper that may have jammed
under the machine due to static
electricity.
ATroubleshooting
61
6If paper is not caught inside the 2-sided
tray, open the back cover.
WARNING
HOT SURFACE
The machine's internal parts will be extremely
hot. Wait for the machine to cool down before
touching them.
7Use both hands to gently pull the
jammed paper out of the back of the
machine.
8Close the back cover until it locks in the
closed position.
9Put the 2-sided tray firmly back in the
rear of the machine.
10 Put the paper tray firmly back in the
front of the machine.
62
How to Enter Text on Your Brother Machine
• When you must enter text on your Brother machine, a keyboard appears on the LCD.
• The characters that are available may differ depending on your country.
• The keyboard layout may differ depending on the operation you perform.
• Press to cycle between letters, numbers and special characters.
• Press to cycle between lowercase and uppercase letters.
• To move the cursor to the left or right, press d or c.
Inserting spaces
• To enter a space, press [Space] or c.
Making corrections
• If you entered a character incorrectly and want to change it, press d or c to move the cursor to
the incorrect character, and then press . Enter the correct character.
• To insert a character, press d or c to move the cursor to the correct place, and then enter the
character.
• Press for each character you want to erase, or press and hold to erase all the
characters.
BAppendix
BAppendix
63
Supplies
When the time comes to replace supplies, such as the toner or drum, an error message will
appear on your machine's control panel or in the Status Monitor. For more information about the
supplies for your machine, visit http://www.brother.com/original/index.html or contact your local
Brother dealer.
The toner cartridge and drum unit are two separate parts.
Supply Items Supply order No. Approximate Life
(Page Yield)
Applicable Models
Toner
Cartridge
Standard Toner:
TN-820
Approximately
3,000 pages 1 2
DCP-L5500DN/DCP-L5600DN/
DCP-L5650DN/MFC-L5700DW/
MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/
MFC-L6800DW
High Yield Toner:
TN-850
Approximately
8,000 pages 1 2
DCP-L5500DN/DCP-L5600DN/
DCP-L5650DN/MFC-L5700DW/
MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/
MFC-L6800DW
Super High Yield Toner:
TN-880
Approximately
12,000 pages 1 2
MFC-L6700DW/MFC-L6800DW
Drum Unit DR-820 Approximately
30,000 pages 3
DCP-L5500DN/DCP-L5600DN/
DCP-L5650DN/MFC-L5700DW/
MFC-L5800DW/MFC-L5850DW/
MFC-L5900DW/MFC-L6700DW/
MFC-L6800DW
1Approximate cartridge yield is declared in accordance with ISO/IEC 19752.
2Letter or A4 size 1-sided pages
3Approximately 30,000 pages based on 1 page per job and 50,000 pages based on 3 pages per job [A4/letter simplex
pages]. The number of pages may be affected due to a variety of factors including but not limited to media type and
media size.
If you are using Windows®, double-click the Brother CreativeCenter icon on your desktop
to access our FREE website designed as a resource to help you easily create and print
customized materials for business and home use with photos, text and creativity.
Macintosh users can access Brother CreativeCenter at this web address:
http://www.brother.com/creativecenter
BAppendix
65
CIndex
A
Accessories and Supplies..................ii, iii
Address Book
changing .........................................35
storing ............................................ 35
using................................................39
ADF (Automatic Document Feeder)........
..................................... 18, 22, 23, 27, 39
Automatic
fax receive.................................30, 32
B
Brother
Brother numbers.................................i
Customer Service...............................i
FAQs (Frequently Asked Questions)..i
product support.................................. i
service centers................................... i
C
Control Panel Overview......................... 1
NFC (Near Field Communication).....1
Copy.................................................... 18
settings............................................20
D
Date and time........................................ 7
Distinctive Ring.............................. 32, 37
Document
how to load.......................... 18, 27, 39
E
Entering text.........................................63
Envelopes...................................... 12, 16
Error messages................................... 44
External and extension telephones......38
F
Fax.......................................................29
F/T ring time.................................... 34
receive mode.............................30, 32
ring delay.........................................34
station ID......................................... 29
telephone line compatibility............. 30
Fax receive.......................................... 32
Fax, from computer..............................41
J
Jams.................................................... 55
document ....................................... 55
paper .............................................. 56
L
Labels............................................ 12, 16
LCD (Liquid Crystal Display)..........1, 3, 5
M
Maintenance messages.......................44
Multi-purpose Tray......................... 10, 16
N
NFC (Near Field Communication)....... 44
P
Paper
how to load .......................................8
type ................................................ 12
Print..................................................... 14
R
Receive ......................................... 30, 32
Receive Mode................................ 30, 32
S
Scan.....................................................26
Supplies............................................... 65
66
T
TAD (Telephone Answering Device),
external.......................................... 30, 37
Troubleshooting................................... 43
document and paper jams ..............55
error and maintenance messages ..44
fax and telephone problems ...........50
print or scan problems ....................53
V
Voice Mail.......................................32, 37
VoIP systems................................. 30, 37
Volume...................................................7
W
Warranty is in the box
Notice of disclaimer ......................... iv
CIndex
67
Brother International Corporation
200 Crossing Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
www.brother.com
These machines are approved for use in the country of purchase only. Local Brother
companies or their dealers will support only machines purchased in their own countries.
D004YL001-00
USA/CAN
Version A