User's Guide RJ-2035B/RJ-2055WB/RJ-3035B/RJ-3055WB

Brother RJ-2035B User Manual

Displayed below is the user manual for RJ-2035B by Brother which is a product in the POS Printers category. This manual has pages.

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RJ-2035B/RJ-2055WB

RJ-3035B/RJ-3055WB User's Guide (English)

User's Guide RJ-2035B/RJ-2055WB/RJ-3035B/RJ-3055WB

Product specifications vary by region. For more information, see

the Specification Sheet available from the Brother support website

at support.brother.com.

Version 02

ENG

The copyright in this manual, the software, and firmware in the printer

Information in this document is subject to change without notice and does

not represent a commitment on the part of the company. No part of this

manual may be reproduced or transmitted in any form or by any means,

for any purpose other than the purchaser’s personal use, without the

expressed written permission of the company.

Trademarks

The Bluetooth® word mark and logos are registered trademarks owned by the

Bluetooth SIG, Inc. and any use of such marks by Brother Industries, Ltd. is

under license.

Wi-Fi® is a registered trademark of Wi-Fi Alliance®.

CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold

Condensed font is under license from the Monotype Corporation.

All other trademarks are the property of their respective owners.

Any trade names and product names of companies appearing on Brother

products, related documents and any other materials are all trademarks or

registered trademarks of those respective companies.

Contents

1. Introduction .................................................................................................. 1

2. Operations Overview ................................................................................... 2

2.1 Unpack the printer and check the components ........................................ 2

2.2 Printer Overview ...................................................................................... 3

2.2.1 Front View ........................................................................................ 3

2.2.2 Interior View ..................................................................................... 4

2.2.3 Rear View ........................................................................................ 5

2.2.4 LED Indicators and Buttons ............................................................. 6

2.2.5 Battery Charging Cycle .................................................................... 9

3. Set up Your Printer .................................................................................... 12

3.1 Install the Battery ................................................................................... 12

3.2 Charge the Battery ................................................................................ 14

3.2.1 Charge the Printer's Battery ........................................................... 15

3.2.2 Charge the Battery using the Battery Charger (PA-BC-005)

(Optional: only compatible with RJ-3035B/RJ-3055WB) ............... 16

3.2.3 Charge the Battery using the Car Adapter (Optional)..................... 18

3.3 Loading the Media ................................................................................. 19

3.4 Printer Driver Installation ....................................................................... 21

3.4.1 USB Connection (Windows/Mac/Linux) ......................................... 21

3.4.2 Bluetooth Connection (Windows) ................................................... 22

3.4.3 Wi-Fi Network Connection (Windows) ........................................... 24

3.5 Creating and Printing Labels Using BarTender ..................................... 25

4. Accessories................................................................................................ 26

4.1 Install the Belt Clip ................................................................................. 26

4.2 Install the Roll Holder (PA-RH-002) (Optional) ...................................... 28

4.3 Install the Roll Spacer Set (Optional) .................................................... 30

4.4 Use the IP54 Protective Case with Shoulder Strap (Optional)............... 34

4.5 Install the Shoulder Strap with an Adapter (Optional) ............................ 36

4.6 Using the 1-bay Charging Cradle (Optional) .......................................... 37

4.7 Using the 4-bay Charging Cradle (Optional) .......................................... 39

4.8 Rechargeable Lithium-Ion Battery (Optional) ........................................ 41

5. Power-on Utilities ....................................................................................... 42

5.1 The Gap/Black Mark Sensors Calibration.............................................. 43

5.2 Self-test and Dump Mode ...................................................................... 44

iii

5.3 Printer Initialization ................................................................................ 48

6. BPM (Brother Printer Management Tool) .................................................. 50

6.1 Start the BPM ........................................................................................ 50

6.2 Calibrating the Media Sensor using the BPM ........................................ 51

7. Product Specifications ............................................................................... 52

7.1 General Specifications ........................................................................... 52

7.2 Print Specifications ................................................................................ 53

7.3 Media Specifications .............................................................................. 54

8. Troubleshooting ......................................................................................... 55

9. Maintenance .............................................................................................. 57

1. Introduction

The RJ-2035B/RJ-2055WB/RJ-3035B/RJ-3055WB is a compact and light-weight

mobile printer ideal for organizations that have a mobile workforce.

Its IP54-rated rugged case is splash, dust, and shock resistant, and offers operational

mobility virtually anywhere.

The printer can be connected to a computer or mobile device using USB, NFC tag,

Bluetooth, or Wi-Fi a/b/g/n to print using various mobile and desktop printing software.

For more information about printing labels, see your labelling software's documentation

on the Brother support website at support.brother.com.

2. Operations Overview

2.1 Unpack the printer and check the components

Note

Keep the packaging materials in case you must ship the printer.

The components included in the box:



RJ-2035B/RJ-2055WB



RJ-3035B/RJ-3055WB

1. Printer

2. Belt Clip

3. Rechargeable Li-ion Battery

4. AC Adapter

5. Quick Setup Guide

6. Product Safety Guide

If any components are missing, contact the product manufacturer's customer service or

your local dealer.

1 2 3 4 5 6

2 3 5 6

2.2 Printer Overview

2.2.1 Front View

 RJ-2035B/RJ-2055WB

 RJ-3035B/RJ-3055WB

1. Media Compartment Cover

2. LED Indicators

3. Power Button

4. Feed/Pause Button

5. Media Compartment Cover Release Tab

6. Media View Window

2.2.2 Interior View

 RJ-2035B/RJ-2055WB

 RJ-3035B/RJ-3055WB

1. Tear Edge

2. Print Head

3. Platen Roller

4. Black Mark Sensor

5. Gap Sensor*

* Product specifications vary by region. For more information, see the Specification Sheet

available from the Brother support website at support.brother.com.

2.2.3 Rear View

 RJ-2035B/RJ-2055WB

 RJ-3035B/RJ-3055WB

1. Rechargeable Li-ion Battery

2. Battery Release Latch

3. Interface Cover

4. Power Port

5. USB Port (Micro Type USB 2.0)

2.2.4 LED Indicators and Buttons

 RJ-2035B/RJ-2055WB

1. Power Button

2. Feed/Pause Button

3. Wi-Fi/Bluetooth Status LED Indicator

4. Battery Status LED Indicators

5. Printer Status LED Indicator

 RJ-3035B/RJ-3055WB

1. Power Button

2. Feed/Pause Button

3. Wi-Fi/Bluetooth Status LED Indicator

4. Battery Status LED Indicators

5. Printer Status LED Indicator

Button Function

Power Button

Press and hold for four seconds to turn the printer on/off.

To cancel the current print job, make sure the printer is turned

on, and then press this button.

Feed/Pause Button

• Ready status: Feeds one label or receipt.

• Printing status: Pauses printing. To resume printing, press

this button again.

LED Indicator Status Indication

Printer Status

Off

Either of the following:

• The power is off.

• The printer is ready.

Green (blinking) The printer is paused.

Green (blinking every

two seconds)

The printer has entered sleep mode

after more than two minutes of

inactivity. To change the sleep mode

time, see the FBPL Command

Reference Manual on the Brother

support website.

Red (solid) The Media Compartment Cover is

open.

Red (blinking) A printer error has occurred.

Orange (blinking) The printer's battery is charging.

Battery Status

Green (blinking) The printer's battery is charging.

Green (solid) The printer's battery is fully charged.

Red (blinking)

Either of the following:

• The battery temperature is too

high.

• The battery has deteriorated.

Wi-Fi/Bluetooth Status

Green (blinking) The printer is communicating with a

Wi-Fi device.

Green (solid) The printer is connected to a Wi-Fi

device.

Blue (blinking)

The printer is communicating with a

Bluetooth device.

Blue (solid) The printer is connected to a Bluetooth

device.

White (blinking) The printer is communicating with both

Bluetooth and Wi-Fi devices.

White (solid) The printer is connected to both

Bluetooth and Wi-Fi devices.

2.2.5 Battery Charging Cycle

1. When the printer is on or in use

Note

The printer automatically turns off if the battery is fully charged and if it has not received

any print jobs for 30 minutes. To change the time that the printer automatically turns off,

see the FBPL Command Reference Manual on the Brother support website.

: LED Indicator is lit in the color shown

or : LED Indicator is blinking in the color shown

Charging Cycle LED Indicators Charge

Level

1. Charging the battery

0% - 30%

30% - 60%

60% - 100%

100%

2. Power saving mode

(Reduces power

consumption.)

• The Printer Status LED blinks in orange (charging

continues).

• To exit the power saving mode, press the Power button,

start printing, or disconnect the power supply.

3. Charging complete When fully charged, the printer turns off automatically.

Charging Starts Power Saving Mode

(Charging continues)

Charging Complete

(The printer turns off

automatically)

Note

To check the charging status, press the Power button.

2. When the printer is off

To check the charging status, press the Power button.

Charging Cycle LED Indicators Charge

Level

Charging the battery

when the printer is off.

0% - 30%

30% - 60%

60% - 100%

100%

Note

By default, the printer turns off automatically after 30 minutes of inactivity. To change

the time that the printer automatically turns off, see the FBPL Command Reference

Manual on the Brother support website.

 For RJ-3035B/RJ-3055WB with PA-BT-010 Smart Battery only

To check the charge level and life of the Rechargeable Li-ion Battery, use the Brother

Printer Management Tool (BPM). You can download the BPM from your model's

Downloads page at support.brother.com.

To display the Battery Capacity and Battery Life in the BPM:

1. Insert the smart battery into your printer.

2. Connect the printer to the computer using a USB cable or Wi-Fi.

3. Start the BPM and click the Setup button.

4. Select the Battery Managemant System settings you want and close the Setup

dialog box.

3. Set up Your Printer

3.1 Install the Battery

 RJ-2035B/RJ-2055WB

1. Insert the battery into the

Battery Compartment as

illustrated.

2. Gently press the battery down

and pull the Battery Release

Latch until it locks into place.

Battery safety warning:

• DO NOT throw the battery into fire, expose to heat, disassemble or modify it.

• DO NOT connect the + and - terminals with metal objects such as wire. Do not

carry or store the battery with metal objects.

• DO NOT dispose of the battery with household waste.

• Observe all applicable regulations when disposing of this product.

 RJ-3035B/RJ-3055WB

1. Insert the battery into the

Battery Compartment as

illustrated.

2. Gently press the battery

down.

3. Pull the Battery Release

Latch and push until it

locks into place.

Battery safety warning:

• DO NOT throw the battery into fire, expose to heat, disassemble or modify it.

• DO NOT connect the + and - terminals with metal objects such as wire. Do not

carry or store the battery with metal objects.

• DO NOT dispose of the battery with household waste.

• Observe all applicable regulations when disposing of this product.

3.2 Charge the Battery

Make sure you fully charge the battery before the first usage.

 Using the Rechargeable Lithium-Ion Battery

 High density (dark) printing discharges the battery faster than low density printing.

You can set print density with the BPM (Brother Printer Management Tool).

 The Rechargeable Lithium-Ion Battery charging must take place in an environment

with a temperature between 32°F and 104°F (0°C and 40°C) with the battery

installed in the printer and 32°F to 98°F (0°C to 37°C) when using the Battery

Charger or Charging Cradle, otherwise the battery will not be charged. If the

charging stops because the environment temperature is too low or too high, place

the printer in an environment with a temperature between 32°F and 104°F (0°C

and 40°C) when the battery is installed in the printer and 32°F to 98°F (0°C to 37°C)

when using the Battery Charger or Charging Cradle, and try charging again.

 The recommended charging temperature range for the Rechargeable Lithium-Ion

Battery is between 41°F to 98°F (5°C to 35°C).

 Rechargeable Lithium-Ion Battery Characteristics

To ensure the highest performance and longest life of the Rechargeable

Lithium-Ion Battery:

 Do not use or store the Rechargeable Lithium-Ion Battery in a location exposed to

extreme high or low temperatures. Otherwise, the Rechargeable Lithium-Ion

Battery may deteriorate more quickly.

 Remove the Rechargeable Lithium-Ion Battery when storing the printer for long

periods of time.

 Store the Rechargeable Lithium-Ion Battery with about a 30% charge in a cool, dry

place out of direct sunlight. Also, recharge the Rechargeable Lithium-Ion Battery

every six months if it is stored for long periods of time.

 It is normal and safe for the printer to become warm while charging. Stop using the

printer if it becomes hot to the touch.

3.2.1 Charge the Printer's Battery

1. Open the Interface Cover and plug

the Power Cord into the Power Port.

RJ-2035B/RJ-2055WB

RJ-3035B/RJ-3055WB

2. Plug the Power Cord into a power

outlet (an electrical socket).

Note

For more information about the

battery charging cycle, see section

2.2.5 Battery Charging Cycle.

Charging Temperature

For safe and optimal charging, make sure you charge the printer's battery where the

temperature is between 0°C and 40°C (32°F and 104°F). Charging may stop if the

internal temperature of the printer or battery exceeds the maximum operating

temperature.

3.2.2 Charge the Battery using the Battery Charger (PA-BC-005)

(Optional: only compatible with RJ-3035B/RJ-3055WB)

1. Plug the power adapter of the

Battery Charger into a grounded

AC outlet (an earthed electrical

socket).

2. Plug the charger connector into

the Battery Charger's DC socket.

3. Insert the battery into the slot as

illustrated.

Note

For battery installation

instructions, see section 3.1 Install

the Battery.

4. Push the Battery Release Latch

down until the battery locks into

place.

5. (For 4-bay Battery Charger only)

Press the battery charger's power

switch to On.

Note

When the battery is fully charged,

the Battery Status LED lights in

green and the charging stops

automatically.

Note

The 4-bay Battery Charger is also available.

 For RJ-2035B/RJ-2055WB:

PA-4BC-001

 For RJ-3035B/RJ-3055WB:

PA-4BC-002

Status LED

3.2.3 Charge the Battery using the Car Adapter (Optional)

To charge the Rechargeable Lithium-Ion battery, connect the printer using the Car Adapter

to a vehicle's 12 V - 24 V electrical outlet (socket) (cigarette lighter socket, or similar).

1. Connect the Car Adapter to the vehicle's 12 V - 24 V electrical outlet (socket).

2. Open the Interface Cover and

connect the Car Adapter to the

printer.

RJ-2035B/RJ-2055WB

RJ-3035B/RJ-3055WB

3.3 Loading the Media

1. Press the Media Compartment

Cover Release Tab and lift the

Media Compartment Cover.

RJ-2035B/RJ-2055WB RJ-3035B/RJ-3055WB

2. Insert the media roll as illustrated,

and pull out enough paper over

the tear edge.

3. Press down the Media

Compartment Cover on both

sides to close it gently, and make

sure it has closed correctly.

We recommend calibrating the

sensor every time you change the

media.

(See section 5.1 The Gap/Black

Mark Sensors Calibration.)

RJ-2035B/RJ-2055WB RJ-3035B/RJ-3055WB

3.4 Printer Driver Installation

Note

For the model name and serial number, see the label on the base of your printer or

inside the battery compartment.

The driver installation method depends on the connection type:

 USB Connection (Windows/Mac/Linux)

 Bluetooth Connection (Windows)

 Wi-Fi Network Connection (Windows)

3.4.1 USB Connection (Windows/Mac/Linux)

Note

Mac/Linux Users

For more information about driver installation, see the driver installation guide provided

with the driver.

1. Connect your printer to the computer using a USB cable.

2. Visit support.brother.com, go to your model's Downloads page, and download the

latest printer driver and software.

3. Run the Seagull Driver Wizard application and select Install printer drivers and

USB.

4. Follow the on-screen instructions.

Note

If you cannot install a printer driver:

 Install a printer driver manually:

In the Seagull Driver Wizard application, select Install printer drivers > Others.

 Remove the printer drivers:

In the Seagull Driver Wizard application, select Remove printer drivers >

Automatically remove all Drivers by Seagull or Use advanced printer driver

removal options.

 Reset the printer settings:

Start the BPM, and then click Printer Function > Factory Default.

3.4.2 Bluetooth Connection (Windows)

1. Check the Bluetooth Local Name:

 Using the BPM

a. Connect the printer to the computer using a USB cable.

b. Click Printer Configuration > Bluetooth.

Note

The default Bluetooth Local Name is “PS-*****” where ***** is the last six digits of the

Bluetooth MAC Address on the printer's rating label, located on the back of the machine.

2. Turn on your computer’s Bluetooth feature.

3. Pair the computer with the printer by selecting Start > Settings > Devices >

Bluetooth & other devices and enabling Bluetooth.

4. Select Add Bluetooth or other device and select your printer.

5. Visit support.brother.com, go to your model's Downloads page, and download the

latest printer driver and software.

6. Run the Seagull Driver Wizard application and select Install printer drivers and

Bluetooth.

7. Follow the on-screen instructions.

Note

If you cannot install a printer driver:

 Remove the printer drivers:

In the Seagull Driver Wizard application, select Remove printer drivers >

Automatically remove all Drivers by Seagull or Use advanced printer driver

removal options.

 Reset the printer settings:

Start the BPM, and then click Printer Function > Factory Default.

 Automatically Reconnect with an iOS Mobile Device via Bluetooth

When the Automatically Reconnect with an iOS Device via Bluetooth function is enabled,

the printer will automatically pair with a previously connected iOS mobile device (For

example, iPhone, iPad, or iPod Touch).

Note

The BPM (Brother Printer Management Tool) does not support Bluetooth connection.

We recommend connecting your printer to the computer using a USB cable (purchased

separately).

1. Turn on the printer.

2. Start the BPM. (See section 6 BPM (Brother Printer Management Tool).)

3. Click the Command Tool button.

4. Enter “SET BTLINKBACK ON”, and then press the Enter key.

5. Click the Send button.

Note

To turn off the automatic reconnection function, enter “SET BTLINKBACK OFF”, press

the Enter key, and then click the Send button.

 Changing the Bluetooth Mode

There are two Bluetooth modes: Classic and Low Energy.

For more information on switching Bluetooth modes, see FAQs & Troubleshooting on the

Brother support website at support.brother.com.

3.4.3 Wi-Fi Network Connection (Windows)

Make sure both your wireless router/access point's and your printer's network settings are

correctly set up. For more information, see the documentation provided with your wireless

router/access point, or contact the router manufacturer, your system administrator, or

Internet service provider.

1. Configure the network settings:

- Using the BPM

1. Connect your printer to the computer using a USB cable.

2. Click Printer Configuration > Wi-Fi.

3. Specify SSID, Encryption, and Key (Network Password), and then click Set.

4. Click Get and confirm that the printer's IP address is correct.

2. Visit support.brother.com, go to your model's Downloads page, and download the

latest printer driver and software.

3. Run the Seagull Driver Wizard application and select Install printer drivers and

Network.

4. Select your printer, and then click Next.

5. If your TCP/IP port does not appear in the list, click Create port and select Standard

TCP/IP port > New Port.

6. Type your printer’s IP address and port name, and then click Next.

7. Click Finish.

8. Return to the Specify Port window and select the port you created.

9. Follow the on-screen instructions.

Note

If you cannot install a printer driver:

 Remove the printer drivers:

In the Seagull Driver Wizard application, select Remove printer drivers >

Automatically remove all Drivers by Seagull or Use advanced printer driver

removal options.

 Reset the printer settings:

Start the BPM, and then click Printer Function > Factory Default.

3.5 Creating and Printing Labels Using BarTender

BarTender is a label creation tool, which can be downloaded for free from the

product's page at support.brother.com.

1. Launch BarTender.

2. Follow the on-screen steps to create a label.

Note

For more information on using BarTender, click Help.

3. Click File > Print to print the label.

4. Accessories

4.1 Install the Belt Clip

 RJ-2035B/RJ-2055WB

1. Insert the belt clip into the slot on the

back of the printer as illustrated.

2. Press the clip down until it locks into

place.

 RJ-3035B/RJ-3055WB

1. Remove the battery from the printer.

2. Insert the Belt Clip into the slot in the

Battery Compartment.

3. Press the Belt Clip until it locks into

place.

4. Install the battery back into the

printer.

4.2 Install the Roll Holder (PA-RH-002) (Optional)

 For RJ-3035B/RJ-3055WB only

1. Press the Media Compartment

Cover Release Tab and lift the

Media Compartment Cover.

2. Insert the Label Spindle into the

paper roll as illustrated.

3. Install the Fixing Tabs on both sides

of the paper roll.

Fixing Tabs

4. Insert the label roll with the installed

Fixing Tabs and Label Roll Spindle

into the printer.

5. Press down the Media Compartment

Cover on both sides to close it

gently, and make sure it has closed

correctly.

4.3 Install the Roll Spacer Set (Optional)

 For RJ-2035B/RJ-2055WB: PA-RS-001

 For RJ-3035B/RJ-3055WB: PA-RS-002

Note

To use a customized media width, install the required number of Roll Spacers in the

Media Compartment. Use the same number of Roll Spacers on each side.

Available widths: 1" (25.4 mm), 1.5" (38.1 mm), 2" (50.8 mm), and 2.5" (63.5 mm).

1. Press the Media Compartment

Cover Release Tab and lift the

Media Compartment Cover.

RJ-2035B/RJ-2055WB RJ-3035B/RJ-3055WB

2. Insert the Roll Spacers into the

Spindle Slots on both sides of

the Media Compartment as

illustrated.

RJ-2035B/RJ-2055WB

RJ-3035B/RJ-3055WB

Slot

Note

 The media width can be

changed from 1" (25.4 mm),

1.5" (38.1 mm), 2" (50.8

mm), to 2.5" (63.5 mm) by

attaching or detaching both

sides of the Roll Spacers.

 When installing the Roll

Spacers, use the same

number of Roll Spacers on

each side.

RJ-2035B/RJ-2055WB

RJ-3035B/RJ-3055WB

1" width

1.5" width

2" width

1" width

1.5" width

2" width

2.5" width

3. Press down the Media

Compartment Cover on both

sides to close it gently, and

make sure it has closed

correctly.

Note

When the Media Compartment

Cover is closed correctly, it locks

into place and the printer

automatically feeds a small

amount of the media.

4.4 Use the IP54 Protective Case with Shoulder Strap (Optional)

 For RJ-2035B/RJ-2055WB: PA-CC-002

 For RJ-3035B/RJ-3055WB: PA-CC-003

1. Use the zipper to open the case

cover.

2. Place the printer in the case.

Note

The printing side must face the

outside cover as indicated.

3. Zip up the case cover. Make sure the Outer Cover is open and fixed while printing.

Outer Cover Fixed

Outer Cover Open

4.5 Install the Shoulder Strap with an Adapter (Optional)

1. Remove the battery from the

printer.

2. Insert the Shoulder Strap

Adapter into the slot in the

Battery Compartment.

3. Reinstall the battery in the

printer and pull the Battery

Release Latch until it locks into

place.

4.6 Using the 1-bay Charging Cradle (Optional)

 For RJ-2035B/RJ-2055WB: PA-CR-003

 For RJ-3035B/RJ-3055WB: PA-CR-004

1. Insert the printer into the

Charging Cradle, and then

gently press the printer down.

RJ-2035B/RJ-2055WB

RJ-3035B/RJ-3055WB

2. Connect the Charging Cradle's

power adapter to its Power Port.

RJ-2035B/RJ-2055WB RJ-2035B/RJ-2055WB

3. Connect the power adapter of

the Charging Cradle to a

grounded AC outlet (an earthed

electrical socket).

4. The charging starts.

When the battery is fully

charged, all three Battery Status

LEDs are lit in green.

RJ-2035B/RJ-2055WB RJ-3035B/RJ-3055WB

4.7 Using the 4-bay Charging Cradle (Optional)

 For RJ-2035B/RJ-2055WB: PA-4CR-001

 For RJ-3035B/RJ-3055WB: PA-4CR-002

1. You can install the 4-bay Charging

Cradle either vertically or

horizontally.

To install the 4-bay Charging Cradle

vertically, use the supplied base

support.

Vertical Installation

Horizontal Installation

2. Install the printer in the Charging

Cradle as illustrated.

Vertical Installation

Horizontal Installation

3. Connect the Charging Cradle's

power adapter to its Power Port.

4. Connect the Charging Cradle's

power adapter to a grounded AC

outlet (an earthed electrical socket).

The plug may differ by country

5. Turn on the power switch on the Charging Cradle. The Charging Cradle's LED blinks

in blue and the charging starts.

When the battery is fully charged, all three Battery Status LEDs on the printer are lit

in green.

4.8 Rechargeable Lithium-Ion Battery (Optional)

 For RJ-2035B/RJ-2055WB: PA-BT-008 (Standard)

 For RJ-3035B/RJ-3055WB: PA-BT-009 (Standard), PA-BT-010 (Smart Battery)

5. Power-on Utilities

There are three power-on utilities to set up and test the printer's functions.

To activate a power-on utility:

1. Turn off the printer.

2. Press and hold the Feed/Pause button ( ) and then turn on the printer.

3. Release the Feed/Pause button when the LEDs indicate the function you want:

or : LED Indicator is lit in the color shown

: LED Indicator is blinking in the color shown

LED Patterns Power-On Utility

Function

LED

1. Media sensor

calibration

2. Self-test and

entering

dump mode

3. Printer

initialization

Orange (Lit)

5 times

Release the

Feed/Pause

button ( )

5 times

Release the

Feed/Pause

button ( )

5 times

Release the

Feed/Pause

button ( )

Green (Lit)

5.1 The Gap/Black Mark Sensors Calibration

The Gap/Black Mark Sensor sensitivity should be calibrated when:

 A new printer is purchased

 Label media is changed

To calibrate the Gap/Black Mark Sensor:

1. Turn off the printer.

2. Press and hold the Feed/Pause button ( ) and then turn on the printer.

3. Release the Feed/Pause button when the printer's Status LED changes to

and starts blinking.

 The LEDs will change as follows:

(Orange)



(5 times)



(5 times)



(5 times)



(Green (lit))

After calibration is complete, you can resume printing.

Release the Feed/Pause button

to enter calibration mode.

5.2 Self-test and Dump Mode

The printer calibrates the sensor, detects the media length, prints internal settings,

and then enters the dump mode.

To perform the printer self-test and enter dump mode:

1. Turn off the printer.

2. Press and hold the Feed/Pause button ( ) and then turn on the printer.

3. Release the Feed/Pause button when the printer's Status LED changes to

and starts blinking.

 The LEDs will change as follows:

(Orange)



(5 times)



(5 times)



(5 times)



(Green (lit))

To resume printing, turn the printer off and then on again.

The self-test information prints automatically.

Release the Feed/Pause button to

perform the printer self-test and

enter dump mode.

 Self-test

You can print the printer configuration after the media sensor calibration. The

self-test printout lists the printer's configuration and available memory space, and

can indicate whether there is any dot damage on the heater component.

Self-test Printout

Model name

Firmware version

Firmware checksum

Printer serial number

Configuration file

System date

System time

Printed mileage (meter)

Cutting counter

Print speed (inch/sec)

Print density

Label size (inch)

Gap distance (inch)

Gap/black mark sensor sensitivity

Code page

Country code

ZPL setting information

Print darkness

Print speed (inch/sec)

Label size

Control prefix

Format prefix

Delimiter prefix

Printer power up motion

Printer Head close motion

Note

ZPL is emulation for Zebra

language.

Self-test Printout

Bluetooth settings

Total number of downloaded files

and available memory space.

Print Head check pattern

 Dump mode

The printer will enter dump mode after printing the printer configuration. This

mode allows users to verify and debug the printer's programs. The characters in

the left column are received from the printer's system and those in the right

column are their hexadecimal representation.

Note

 For dump mode:

- The RJ-2035B and RJ-2035WB models require 2" (58 mm) wide paper.

- The RJ-3035B and RJ-3035WB models require 3" (80 mm) wide paper.

 To resume printing, turn the printer off and then on again.

ASCII data Hexadecimal representation

of the ASCII data

5.3 Printer Initialization

Printer initialization clears the printer's DRAM and restores its factory settings.

To activate printer initialization:

1. Turn off the printer.

2. Press and hold the Feed/Pause button ( ) and then turn on the printer.

3. Release the Feed/Pause button when the printer's Status LED changes to

and starts blinking.

 The LEDs will change in the following order:

(orange)



(5 times)



(5 times)



(5 times)



(Green (Lit))

To resume printing, turn the printer off and then on again.

After the initialization, the following factory settings are restored:

Parameter Default Setting

Speed 76.2 mm/s (3 ips)

Density 8

Media Width RJ-2035B/RJ-2055WB: 1.89" (48 mm)

RJ-3035B/RJ-3055WB: 2.84" (72 mm)

Media Height RJ-2035B/RJ-2055WB: 2" (50.8 mm)

RJ-3035B/RJ-3055WB: 4" (101.5 mm)

Print Direction 0

Release the Feed/Pause button

to activate printer initialization.

Parameter Default Setting

Reference Point 0,0 (upper left corner)

Offset 0

Code Page 850

Clear Flash Memory No

IP Address DHCP

6. BPM (Brother Printer Management Tool)

The Brother Printer Management Tool (BPM) is an integrated tool allowing you to:

 Check a printer’s status and settings.

 Change printer settings.

 Send additional commands to a printer.

 Download graphics and fonts.

 Create a printer bitmap font.

 Download and update firmware.

 Configure Wireless LAN (Wi-Fi) and Bluetooth settings.

Using this tool, you can also review your printer's status and settings to troubleshoot

any problems.

6.1 Start the BPM

The BPM does not support the Bluetooth connection. We recommend connecting your

printer to the computer using either the USB or Wi-Fi connection.

Double-click the BPM icon to start the software.

The BPM interface is common to the RJ-2035B/2055WB/3035B/3055WB models.

The battery information is shown only for the RJ-3035B/3055WB models using smart

battery.

Features

buttons

Interface

type

Printer

status

Configuration

buttons

The BPM's main screen allows you to access the following options:

 Printer Configuration

 File Manager

 Command Tool

 RTC Setup

 Printer Function

 Bitmap Font Manager

For more information, see Brother Printer Management Tool Quick Start Guide.

6.2 Calibrating the Media Sensor using the BPM

Use the BPM to set the media sensor type (Gap Sensor or Black Mark Sensor) and

calibrate the selected sensor.

The Gap Sensor or Black Mark Sensor can:

 Detect the beginning of the label and feed the label to the correct position.

 Detect the mark and feed the media to the correct position.

For more information about the position of each sensor, see section 2.2.2 Interior View.

1. Make sure the media is already installed and the Print Head is closed.

(See section 3.3 Loading the Media.)

2. Turn on the printer.

3. Start the BPM.

4. Click the Printer Function button.

5. Click the Calibrate button.

6. Select the sensor media type and click Calibrate.

7. Product Specifications

7.1 General Specifications

General Specifications RJ-2035B/RJ-2055WB RJ-3035B/RJ-3055WB

Dimensions

3.11" (79 mm) (W) ×

4.57" (116 mm) (H) ×

1.44" (36.5 mm) (D)

4.13" (105 mm) (W) ×

4.57" (116 mm) (H) ×

1.95" (49.5 mm) (D)

Enclosure Plastic

Weight (incl. battery) 0.215 kg (0.47 lb) 0.375 kg (0.83 lb)

Electrical

Car Adapter (Cigarette

Socket Type)

Input: DC 12 V - 24 V, 2.3 A

Output: DC 12 V / 1.5 A

AC Adapter Input: AC 100 V - 240 V, 0.35 A, 50 Hz - 60 Hz

Output: DC 12 V / 1 A

Charging Cradle Input: 12 V / 1 A

Output: 12 V / 0.9 A

4-bay Charging Cradle Input: 12 V / 5 A

Output:12 V / 0.9 A × 4

Battery Charger - Input: 12 V / 2 A

Output: 8.4 V / 1.0 A

4-bay Battery Charger Input: 12 V / 5 A

Output: 8.4 V / 0.7 A × 4

Input: 24 V / 2.5 A

Output: 8.4 V / 1.0 A × 4

Note

The printer turns off automatically after 30 minutes of inactivity.

Battery

Output 7.4 V 7.4 V

Capacity 1,130 mAh 3,080 mAh

Charging Time1 Approximately 2.5 hours

(by 12 V / 1 A charger)

Appropriately 4 hours

(by 12 V / 1 A charger)

Smart

Battery

(RJ-3035

B/RJ-305

5WB

only)

Output - 7.4 V

Capacity - 3,030 mAh

Charging Time - Approximately 3.5 hours

(by 12 V / 1 A charger)

1 The approximate time until the Rechargeable Battery is fully charged. The AC Adapter must be connected to

the printer, the Rechargeable Lithium-Ion Battery installed, and the printer turned off. The charging time

varies depending on the environmental conditions.

Environmental Conditions RJ-2035B/RJ-2055WB RJ-3035B/RJ-3055WB

Operating Temperature -15˚C - 50˚C (5˚F - 122˚F) 2

Storage Temperature -30˚C - 70˚C (-22˚F - 158˚F)

Relative Humidity Operation / Storage: 10% to 90%

non-condensing

2 For RJ-2035B/RJ-2055WB:

Average operating time is 8.6 h at:

- ips: 4

- Density: 8

- Print coverage: 12.5%

- Print time: 2 min

- Label quantity: 1

- Connection: Bluetooth

IP Rating RJ-2035B/RJ-2055WB RJ-3035B/RJ-3055WB

IP42 (not including the protective

case) ● ●

IP54 (including the protective case) ● ●

7.2 Print Specifications

Print Specifications RJ-2035B/RJ-2055WB RJ-3035B/RJ-3055WB

Print Head Resolution 203 dots/inch (8 dots/mm)

Printing Method Direct thermal

Dot Size (Width × Length) 0.125 mm × 0.125 mm (1 mm = 8 dots)

Print Speed (mm per second) Maximum 4 ips (102 mm/s)

Maximum Print Width 1.89" (48 mm) 2.83" (72 mm)

Maximum Print Length Continuous receipt paper: 110" (2,794 mm)

Printout Bias Vertical: Maximum 1 mm

Horizontal: Maximum 1 mm

For RJ-3035B/RJ-3055WB:

Average operating time is 38.2 h at:

- ips: 4

- Density: 8

- Print coverage: 12.5%

- Print time: 2 min

- Label quantity: 1

- Connection: Bluetooth

7.3 Media Specifications

Media

Specifications RJ-2035B/RJ-2055WB RJ-3035B/RJ-3055WB

Media Roll

Capacity

Maximum Outer Dimension:

1.18" (30 mm)

Maximum Outer Dimension:

1.57" (40 mm)

Media Type

 Receipt paper

 Black mark receipt paper (mark

on the printing side)

 Linerless (Optional)

Black mark sensor model:

 Receipt paper

 Black mark receipt paper (mark

on the printing side)

 Linerless (Optional)

Gap sensor model:

 Receipt paper

 Black mark receipt paper (mark

on the printing side (default

setting) or on the other side)

 Label with gap

 Linerless (Optional)

Media Winding

Type Outside wound

Media Length 1" (25.4 mm) - 110" (2,794 mm)

Tear mode: 1.97" (50 mm) - maximum print length

Media Width

Maximum 2.28" (58 mm)

(including a liner)

Maximum 3.15" (80 mm)

(including a liner)

Black mark: Minimum 0.31" (8 mm) (W) × 0.08" (2 mm) (H)

- Gap: Minimum 0.31" (8 mm) (W) ×

0.08" (2 mm) (H)

- With Roll Holder: 0.79" (20 mm) -

2.75" (70 mm)

Media

Thickness 2 mil (0.06 mm) - 3.94 mil (0.10 mm) 2 mil (0.06 mm) - 6 mil (0.16 mm)

Note

Set the black mark on the printing side when using black mark receipt media.

8. Troubleshooting

This chapter explains how to resolve typical problems you may encounter when using the

printer. If you have any problems with the printer, first make sure you have performed the

following tasks correctly.

If you still have problems, contact the product manufacturer's customer service or your local

dealer.

Problem Possible Cause Solution

The LED Indicator is not lit.

• The battery is not installed

correctly.

• The battery's metal contact

pins are dirty.

• The battery has finished.

• Clean the battery metal contacts.

• Reinstall the battery.

• Turn the printer on.

• Charge the battery.

The Brother Printer

Management Tool shows

“Head Open”.

The Media Compartment

Cover is open. Close the Media Compartment Cover.

The Brother Printer

Management Tool shows

“Out of Paper”.

• The media roll has finished.

• The media roll is installed

incorrectly.

• The Black Mark/Gap Sensor

is not calibrated.

• Install a new media roll.

• To install a new media roll, see section

3.3 Loading the Media.

• Calibrate the Black Mark Sensor.

[RJ-3035B/RJ-3055WB only]

• Calibrate the Gap Sensor.

The Brother Printer

Management Tool shows

“Paper Jam”.

• Media may be jammed

inside the Print Head.

• The Gap/Black Mark Sensor

is not calibrated.

• Make sure the media size is

set correctly.

• Calibrate the Gap/Black Mark Sensor.

• Set the media size correctly.

• Clean the Print Head.

Memory full

( Flash / DRAM )

The printer’s FLASH/DRAM

storage is full.

Delete unused files from the

FLASH/DRAM memory from the BPM tool.

Poor Print Quality

• The media is loaded

incorrectly.

• Dust or adhesive has

accumulated on the Print

Head.

• The print density is set

incorrectly.

• The Print Head is damaged.

• Make sure that both the right and left

sides of the Media Compartment Cover

are fully closed.

• Clean the Print Head.

• Clean the Platen Roller.

• Adjust the print density and print speed.

• Run the printer self-test and check the

Print Head test pattern for missing dots.

• Install the correct media.

Incomplete printing on the left

or right side of media.

The media size is set

up incorrectly. Set the correct media size.

Blank labels with gray lines. • The Print Head is dirty.

• The Platen Roller is dirty.

• Clean the Print Head.

• Clean the Platen Roller.

Problem Possible Cause Solution

Irregular printing The printer is in Hex Dump

mode.

Turn the printer on and off to skip the dump

mode. (See section 5.2 Self-test and Dump

Mode).

The Battery Status LED is

blinking in red.

An error occurred during

charging.

Wait until the battery cools down and try

charging the battery again.

If you still cannot charge the battery,

replace it with a new one.

9. Maintenance

We recommend cleaning your printer on a regular basis to maintain its correct performance.

Recommended cleaning materials:

 Cotton swab

 Lint-free cloth

 Vacuum / blower brush

 Compressed air

 Isopropyl alcohol or ethanol

Printer Part Cleaning Method Interval

Print Head

1. Turn the printer off.

2. Allow the Print Head to cool down

for at least one minute.

3. Wipe the Print Head with a cotton

swab dipped in isopropyl alcohol or

ethanol.

Clean the Print Head when

changing a new label roll.

[RJ-2035B/RJ-2055WB]

[RJ-3035B/RJ-3055WB]

Cotton swab

Cotton swab Heating element

Heating element

Print Head

Heating element

Print Head

Printer Part Cleaning Method Interval

Platen Roller

1. Turn the power off.

2. Rotate the Platen Roller and wipe it

thoroughly with a lint-free cloth or

cotton swab dipped in isopropyl

alcohol or ethanol.

Clean the Platen Roller

when changing a new label

roll.

Tear Bar/Peel Bar Wipe it with a lint-free cloth dipped in

isopropyl alcohol or ethanol.

As needed

Sensor Use compressed air or vacuum. Monthly

Exterior Wipe the printer exterior with a lint-free

cloth dipped in water.

As needed

Interior Use a brush or vacuum. As needed

Note

 Do not touch the Print Head. If you have touched it, clean it as described above.

 Do not use medical alcohol as it may damage the Print Head. Use isopropyl alcohol

or ethanol according to the manufacturer's safety guidelines, as applicable.

 When replacing the media, we recommend cleaning the Print Head.

Table of Contents

Brother RJ-2035B User Manual

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