Table of Contents
- Contents
- 1. Overview
- 2. Connect to the Network and Access the Router
- 3. Specify Your Internet Settings
- Use the Internet Setup Wizard
- Manually Set Up the Internet Connection
- Specify IPv6 Internet Connections
- Requirements for Entering IPv6 Addresses
- Use Auto Detect for an IPv6 Internet Connection
- Use Auto Config for an IPV6 Internet Connection
- Set Up an IPv6 6rd Tunnel Internet Connection
- Set Up an IPv6 6to4 Tunnel Internet Connection
- Set Up an IPv6 Pass Through Internet Connection
- Set Up an IPv6 Fixed Internet Connection
- Set Up an IPv6 DHCP Internet Connection
- Set Up an IPv6 PPPoE Internet Connection
- Change the MTU Size
- 4. Control Access to the Internet
- 5. Specify Network Settings
- View or Change WAN Settings
- Dynamic DNS
- Set Up a Default DMZ Server
- Change the Router’s Device Name
- Change the LAN TCP/IP Settings
- Use the Router as a DHCP Server
- Disable the DHCP Server Feature in the Router
- Manage Reserved LAN IP Addresses
- Custom Static Routes
- Change the admin WiFi Network Settings
- Change the Employee WiFi Network Settings
- Set Up a Guest Network With a Captive Portal
- View or Change Advanced WiFi Settings
- Use the Router as a WiFi Access Point
- Set Up Router Mode
- Generate a New Backhaul Password
- Enable or Disable Implicit Beamforming
- Enable or Disable MU-MIMO
- Check Your Internet Bandwidth
- Improve Network Connections With Universal Plug N Play
- 6. Manage Your Network
- Update the Router and Satellite Firmware
- Change the admin Password
- Set Up Password Recovery
- Recover the admin Password
- View Router Status
- View Satellite Status
- View and Manage Logs of Router Activity
- View Devices Connected to the Network
- View Satellites Connected to the Network
- Monitor Internet Traffic
- Manage the Router Configuration File
- Set Up Remote Management
- Use Remote Access
- 7. Customize Internet Traffic Rules for Ports
- 8. Use VPN to Access Your Network
- 9. Troubleshooting
- A. Supplemental Information
NETGEAR SRK60 User Manual
Displayed below is the user manual for SRK60 by NETGEAR which is a product in the Wireless Routers category. This manual has pages.
Related Manuals
Orbi Pro
User Manual
Models
SRK60
SRR60
SRS60
August 2018
202-11824-03
350 E. Plumeria Drive
San Jose, CA 95134
USA
Support
Thank you for purchasing this NETGEAR product.You can visit www.netgear.com/support to register your
product, get help , access the latest do wnloads and user man uals, and join our comm unity.W e recommend that
you use only official NETGEAR support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. An y non-NETGEAR
trademarks are used for reference purposes only.
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Orbi Pro
Contents
Chapter 1 Overview
Orbi Pro Router and Satellite Package Contents...................................................8
Orbi Pro Router and Satellite Hardware Overviews...............................................9
Orbi Pro Router Model SRR60 Hardware Over view.........................................9
Orbi Pro Satellite Model SRS60 Hardware Over view.....................................10
LED Behavior.......................................................................................................10
Orbi Pro WiFi System LEDs............................................................................10
Orbi Pro Add-On Satellite LEDs......................................................................11
Wall Mount or Ceiling Mount Orbi Pro..................................................................12
Wall-Mount Your Orbi Pro................................................................................12
Ceiling-Mount Your Orbi Pro............................................................................13
Labels..................................................................................................................15
Connect Your Router............................................................................................16
Place Your Satellite..............................................................................................16
Sync Your Orbi Pro Satellite.................................................................................17
Sync a Satellite from an Orbi Pro WiFi System...............................................18
Sync an Add-On Orbi Pro Satellite..................................................................18
Add Satellites to Your Network Using the Router Web Interface.....................19
Download the NETGEAR Orbi App.....................................................................20
Chapter 2 Connect to the Network and Access the Router
Connect to the Network.......................................................................................22
Wired Connection............................................................................................22
WiFi Connection..............................................................................................22
WiFi Connection Using WPS...........................................................................22
Types of Logins....................................................................................................23
Use a Web Browser to Access the Router...........................................................23
Automatic Inter net Setup.................................................................................23
Log In to Orbi Web Interface...........................................................................24
Change the Language.........................................................................................25
Chapter 3 Specify Your Internet Settings
Use the Inter net Setup Wizard.............................................................................27
Manually Set Up the Internet Connection............................................................27
Specify an Inter net Connection Without a Login.............................................27
Specify an Inter net Connection That Uses a Login.........................................28
Specify IPv6 Inter net Connections.......................................................................30
Requirements for Entering IPv6 Addresses.........................................................31
Use Auto Detect for an IPv6 Inter net Connection................................................31
Use Auto Config for an IPV6 Internet Connection................................................32
Set Up an IPv6 6rd Tunnel Internet Connection...................................................33
Set Up an IPv6 6to4 Tunnel Internet Connection.................................................34
3
Set Up an IPv6 Pass Through Inter net Connection.............................................35
Set Up an IPv6 Fixed Inter net Connection...........................................................36
Set Up an IPv6 DHCP Inter net Connection.........................................................37
Set Up an IPv6 PPPoE Inter net Connection........................................................38
Change the MTU Size..........................................................................................39
Chapter 4 Control Access to the Internet
Allow or Block Access to Your Network................................................................43
Use Keywords to Block Inter net Sites..................................................................44
Delete Keywords..................................................................................................45
Avoid Blocking on a Tr usted Computer................................................................45
Block Services From the Internet.........................................................................46
Manage Network Access Control Lists................................................................47
Schedule When to Block Inter net Sites and Services..........................................47
Set Up Security Event Email Notifications...........................................................48
Chapter 5 Specify Network Settings
View or Change WAN Settings............................................................................51
Dynamic DNS......................................................................................................52
Set Up a New Dynamic DNS Account.............................................................52
Specify a DNS Account That You Already Created.........................................53
Change the Dynamic DNS Settings................................................................53
Set Up a Default DMZ Ser ver..............................................................................54
Change the Router’s Device Name......................................................................55
Change the LAN TCP/IP Settings........................................................................55
Use the Router as a DHCP Ser ver......................................................................56
Disable the DHCP Server Feature in the Router.................................................57
Manage Reser ved LAN IP Addresses.................................................................58
Reserve an IP Address...................................................................................58
Edit a Reser ved IP Address............................................................................59
Delete a Reser ved IP Address Entr y..............................................................59
Custom Static Routes..........................................................................................60
Set Up a Static Route......................................................................................60
Edit a Static Route..........................................................................................61
Delete a Static Route......................................................................................62
Change the admin WiFi Networ k Settings...........................................................62
Change the admin WiFi Networ k Name and Channel.....................................62
Change the admin WiFi Password or Security Level.......................................64
Change the Employee WiFi Network Settings.....................................................64
Enable the Employee WiFi Network and Change the Settings.......................65
Change the Employee WiFi Password or Security Level.................................66
Set Up a Guest Network With a Captive Portal....................................................66
View or Change Advanced WiFi Settings.............................................................68
Use the Router as a WiFi Access Point...............................................................68
Set Up Router Mode............................................................................................69
Generate a New Backhaul Password...................................................................70
Enable or Disable Implicit Beamforming..............................................................70
Enable or Disable MU-MIMO...............................................................................71
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Check Your Inter net Bandwidth............................................................................72
Improve Networ k Connections With Universal Plug N Play.................................72
Chapter 6 Manage Your Network
Update the Router and Satellite Fir mware...........................................................75
Check for Fir mware Updates...........................................................................75
Manually Update Firmware.............................................................................75
Manually Update Satellite Firmware................................................................76
Manually Update Router Firmware..................................................................76
Change the admin Password...............................................................................77
Set Up Password Recovery.................................................................................78
Recover the admin Password..............................................................................78
View Router Status..............................................................................................79
Display Internet Por t Statistics.............................................................................80
Check the Internet Connection Status.................................................................80
View Satellite Status............................................................................................81
View and Manage Logs of Router Activity...........................................................82
View Devices Connected to the Network.............................................................82
View Satellites Connected to the Network...........................................................83
Monitor Internet Traffic.........................................................................................84
Manage the Router Configuration File.................................................................85
Back Up Settings.............................................................................................85
Erase the Current Configuration Settings........................................................85
Restore Configuration Settings.......................................................................86
Set Up Remote Management..............................................................................86
Use Remote Access............................................................................................88
Chapter 7 Customize Internet Traffic Rules for Ports
Por t Forwarding to a Local Server.......................................................................90
Set Up Port Forwarding to a Local Server.......................................................90
Add a Custom Por t Forwarding Ser vice..........................................................91
Edit a Port Forwarding Service........................................................................91
Delete a Por t Forwarding Entr y.......................................................................92
Application Example: Make a Local Web Server Public..................................93
How the Router Implements the Port Forwarding Rule...................................93
Por t Triggering......................................................................................................93
Add a Port Triggering Service..........................................................................94
Enable Por t Triggering.....................................................................................95
Application Example: Port Triggering for Internet Relay Chat..........................95
Chapter 8 Use VPN to Access Your Network
Set Up a VPN Connection....................................................................................98
Specify VPN Ser vice in the Router......................................................................98
Install OpenVPN Software...................................................................................99
Install OpenVPN Software on Your Windows Computer..................................99
Install OpenVPN Software on Your Mac Computer.......................................101
Install OpenVPN Software on an iOS Device................................................102
Install OpenVPN Software on an Android Device.........................................103
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Use a VPN Tunnel on Your Windows Computer.................................................103
Use VPN to Access Your Inter net Service at Home...........................................105
Set Up VPN Client Inter net Access in the Router.........................................105
Block VPN Client Inter net Access in the Router................................................106
Use a VPN Tunnel to Access Your Internet Service at Home.............................106
Chapter 9 Troubleshooting
Quick Tips..........................................................................................................108
Sequence to Restar t Your Network...............................................................108
WiFi Settings.................................................................................................108
Network Settings...........................................................................................108
The Router and Satellite Do Not Sync...............................................................108
Cannot Log In to the Router...............................................................................109
Cannot Access the Internet................................................................................109
Troubleshoot Internet Browsing.........................................................................111
Troubleshoot PPPoE..........................................................................................111
WiFi Connectivity...............................................................................................112
Troubleshoot Your Network Using the Ping Utility..............................................112
Test the LAN Path to Your Router..................................................................112
Test the Path From Your Computer to a Remote Device...............................113
Appendix A Supplemental Information
Factory Settings.................................................................................................116
Factor y Settings for Orbi Pro Router.............................................................116
Factor y Settings for Orbi Pro Satellite...........................................................117
Technical Specifications.....................................................................................119
Technical Specifications for Orbi Pro Router.................................................119
Technical Specifications for Orbi Pro Satellite...............................................120
6
Orbi Pro
1
Overview
The Orbi Pro creates dedicated high-speed WiFi connections to your Internet service.The Orbi Pro router
connects to your modem or gateway.The Orbi Pro satellite extends the WiFi signal throughout your home.
This chapter contains the following sections:
•Orbi Pro Router and Satellite Package Contents
•Orbi Pro Router and Satellite Hardware Overviews
•LED Behavior
•Wall Mount or Ceiling Mount Orbi Pro
•Labels
•Connect Your Router
•Place Your Satellite
•Sync Your Orbi Pro Satellite
•Download the NETGEAR Orbi App
F or more inf ormation about the topics cov ered in this man ual, visit the support website at support.netgear.com.
This manual refers to all Orb Pro router and refers to the Orbi Pro satellite as the satellite.Note
7
Orbi Pro Router and Satellite Package Contents
Your Orbi Pro package (Model SRK60) contains the following items.
Figure 1. Orbi Pro package contents
1. Orbi Pro Router (Model SRR60)
2. Orbi Pro Satellite (Model SRS60)
3. Power adapter (2)
(varies by region)
4. Ethernet cable
5. Rubber feet (2 sets)
(Place the rubber feet on the bottom of the mount base)
6. Mount bases (2)
7. Mount covers (2)
8. Mount base screws (2 sets)
9.Wall brackets (2)
10.Wall anchors with screws (2 sets)
Overview
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Orbi Pro
(Continued)
11.T-bracket with screw (2)
12.T-bracket screws (2 sets)
13. Ceiling bracket (2)
Orbi Pro Router and Satellite Hardware Overviews
The following sections display the hardware features available for the Orbi Pro router and satellite.
Orbi Pro Router Model SRR60 Hardware Overview
Figure 2. Orbi Pro router model SRR60, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Internet port
4. Ethernet ports
5. Power On/Off button and Power LED
Overview
9
Orbi Pro
(Continued)
6. DC Power connector
7. Reset button
Orbi Pro Satellite Model SRS60 Hardware Overview
Figure 3. Orbi Pro satellite model SRS60, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Ethernet ports
4. Power On/Off button and Power LED
5. DC Power connector
6. Reset button
LED Behavior
When you sync an Orbi Pro satellite to the Orbi Pro router, the LED behavior for a satellite that comes in
an Orbi Pro WiFi system is different from the LED behavior for add-on Orbi Pro satellites.
Orbi Pro WiFi System LEDs
The following table describes the LED behavior for an Orbi Pro router and Orbi Pro satellite that are purchased
together and come in the same package.
Overview
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Orbi Pro
Table 1. Orbi ProWiFi System router and satellite LED descriptions
LED BehaviorLED
The Power LED is located above the Power On/Off button on the rear panel.
•Solid green. Power is on.
•Solid amber.The router or satellite is booting.
•Blinking amber.The router or satellite is resetting to factory default settings.
•Blinking red.The firmware is corrupted.
•Off. Power is not supplied.
Power LED
The ring LED is located on the top.
•Pulsing white.The router is booting or someone pressed the Sync button.
•Off.The router finished booting and is working normally.
•Solid white.The router is resetting to factory default settings.
•Solid magenta.The router cannot connect to the Internet. See Cannot Access the
Internet on page 109.
Router ring LED
This satellite is included when you buy an Orbi router.The ring LED is located on the
top.
•Pulsing white.The satellite is booting.
•Blue for three minutes.The connection between the satellite and the router is
good.
•Amber for three minutes.The connection between the satellite and the router is
fair.
•Magenta.The satellite f ailed to sync to the router. See The Router and Satellite Do
Not Sync on page 108.
•Off.The satellite synced to the router and is working normally.
Satellite ring LED
Orbi Pro Add-On Satellite LEDs
You can purchase add-on Orbi satellites (sold separately) and add them to your Orbi network.
Overview
11
Orbi Pro
Table 2. Orbi add-on satellite LED description
LED BehaviorLED
The Power LED is located above the Power On/Off button on the rear panel.
•Solid green. Power is on.
•Solid amber.The satellite is rebooting.
•Blinking amber.The satellite is resetting to factory default settings.
•Blinking red.The firmware is corrupted.
•Off. Power is not supplied.
Power LED
Optional add-on satellites are sold separately and can be added to your Orbi network.The ring
LED is located on the top.
•Pulsing white.The satellite is booting.
•Solid white.The satellite is ready to sync to the router (press the Sync button).
•Blue for three minutes.The connection between the satellite and the router is good.
•Amber for three minutes.The connection between the satellite and the router is fair.
•Magenta.The satellite is not connected to the router or is not getting an IP address.
•Off.The satellite synced to the router and is working normally.
Add-on satellite ring
LED
Wall Mount or Ceiling Mount Orbi Pro
Your package contains wall-mounting and ceiling-mounting items. Before you can wall mount or ceiling
mount your router or satellite, you must attach the mount base and cover to your router or satellite.
Wall-Mount Your Orbi Pro
After you attach the mount base and cover to your router or satellite, you can mount your router or satellite
to the wall.
Overview
12
Orbi Pro
To wall mount your router or satellite:
1. Place your Orbi router or satellite on the mount base and attach the router or satellite to the base with
the provided screws.
2. Attach the mount cover to the mount base.
3. Use the wall anchors with screws to attach the wall bracket to the wall.
4. Slide the mount base onto the wall bracket.
Ceiling-Mount Your Orbi Pro
The following instructions require a drop ceiling.
Overview
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Orbi Pro
To ceiling mount your router or satellite:
1. Place your Orbi router or satellite on the mount base and attach the router or satellite to the base with
the provided screws.
2. Attach the mount cover to the mount base.
3. Attach the T-bracket to the ceiling bracket with the T-bracket screws.
4. Loosen the screw so that the locking plate can slide.
Overview
14
Orbi Pro
5. Secure the T-bracket to the T-bar and tighten the screw.
6. Slide the mount base into the ceiling bracket.
Labels
The Orbi Pro router label shows the login information, the WiFi network name and password, the router’s
MAC address, and the router’s serial number.The following is an example of what the router label might
look like:
Figure 4. Orbi Pro router label
The Orbi Pro satellite label shows the WiFi network name and password, the satellite’s MAC address, and
the satellite’s serial number.The following is an example of what the satellite label might look like:
Overview
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Orbi Pro
Figure 5. Orbi Pro satellite label
Connect Your Router
If you want to connect your Orbi Pro router to an existing gateway, we recommend that you turn off your
existing gateway’s WiFi.
To cable your router:
1. Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet service.
If your modem uses a battery backup, remove the battery, and then put the battery back in.
2. Plug in and turn on your modem.
3. Connect your modem to the Internet port of your router with the Ethernet cable that came with your
router.
4. Connect the power adapter to your router and plug the power adapter into an outlet.
5. If the Power LED does not light, press the Power On/Off button on the rear panel of the router.
Place Your Satellite
Your satellites must be within range of your router’s WiFi signal in order for it to sync with the router. Use
the satellite’s ring LED to help you determine where to place your satellite.The following images show
examples of where to place your Orbi Pro router and satellites.
Overview
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Orbi Pro
Figure 6. Orbi Pro placement example for one router and one satellite
Figure 7. Orbi Pro placement example for one router and two satellite
Sync Your Orbi Pro Satellite
The sync process f or your Orbi Pro satellite depends on whether y our satellite came with your Orbi Pro WiFi
System, or if your satellite is an add-on satellite.
Overview
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Orbi Pro
Sync a Satellite from an Orbi Pro WiFi System
The Orbi Pro WiFi System includes an Orbi Pro router and a Orbi Pro satellite.The Orbi pro satellite in the
WiFi system is preset to automatically find and sync to the WiFi signal from the Orbi Pro router in the same
WiFi system.
To sync your Orbi Pro satellite:
1. Place your satellite.
For more information, see Place Your Satellite on page 16.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
The satellite ring LED pulses white.The satellite automatically finds the Orbi router’s WiFi signal and
attempts to sync to the Orbi router.
The satellite ring LED lights one of the following colors for about three minutes and then turns off:
•Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
•Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
•Magenta.The Orbi router and satellite failed to sync.
4. If the satellite ring LED is magenta, mov e the satellite closer to the router and then sync the satellite to
the router:
a. Press the Sync button on the back of the router.
b. Within two minutes, press the Sync button on the back of the satellite.
The satellite attempts to sync to the Orbi router.The satellite ring LED lights blue, amber , or magenta
as described in Step 3 of this procedure and then turns off.
Sync an Add-On Orbi Pro Satellite
If you already set up an Orbi Pro router and satellite are adding an optional add-on Orbi Pro satellite (sold
separately), follow these steps.
To sync your add-on Orbi Pro satellite:
1. Place your satellite.
For more information, see Place Your Satellite on page 16.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4. Wait about two minutes for the satellite ring LED to light solid white.
5. Press the Sync button on the bac k of the satellite and within two min utes, press the Sync b utton on the
back of your Orbi router.
Overview
18
Orbi Pro
The satellite ring LED pulses white, then lights one of the following colors for about three minutes, and
then turns off:
•Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
•Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
•Magenta.The Orbi router and satellite failed to sync. Move the satellite closer to the router and try
again.
Add Satellites to Your Network Using the Router W eb Interface
You can use the router web interface to add a satellite to your Orbi network.
To add a satellite to your Orbi network using the router web interface:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select Add Orbi Satellite.
The Place Your Satellite page displays.
5. Follow the instructions about where to place your satellite in your house.
6. Connect the satellite to a power source.
7. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
8. Click the NEXT button.
9. Wait about two minutes for the satellite’s ring LED to light solid white.
10. Press the Sync button on the satellite.
The satellite’s ring LED pulses white.
11. Click the SYNC button in the router web interface.
The router attempts to sync with the satellite.
The satellite’s ring LED lights one of the following colors for about three minutes and then turns off:
Overview
19
Orbi Pro
•Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
•Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
•Magenta.The Orbi router and satellite failed to sync. Move the satellite closer to the router and try
again.
Download the NETGEAR Orbi App
You can use the NETGEAR Orbi app to set up your Orbi network.
To find the app, scan a QR code or search f or NETGEAR Orbi in the Apple App Store or Google Pla y Store .
Launch the NETGEAR Orbi app on your mobile device and follow the prompts.
Overview
20
Orbi Pro
Connect to the Network
You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use
a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).
Wired Connection
You can connect your computer to the router using an Ethernet cable and join the router’ s local area network
(LAN).
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to one of the router’s Ethernet ports.
Your computer connects to the local area network (LAN). A message might display on your computer
screen to notify you that an Ethernet cable is connected.
WiFi Connection
To find and select the WiFi network:
1. Make sure that the router or satellite is receiving power (its Power LED is lit).
2. On your WiFi-enabled computer or mobile device, find and select the WiFi network.
The WiFi network name is on the router label.The WiFi network name is the same for the router and
the satellite in the Orbi WiFi System.
If you bought the router and the satellite separ ately, their def ault WiFi network names
are different.
Note
3. Join the WiFi network and enter the WiFi password.
The password is on the router label.
Your WiFi-enabled computer or mobile device connects to the WiFi network.
WiFi Connection Using WPS
You can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you can find and select
the WiFi network.
To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Check the WPS instructions for your computer or WiFi device.
Connect to the Network and Access the Router
22
Orbi Pro
3. Press the Sync button on the router.
4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow
its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.
Types of Logins
Separate types of logins serve different purposes. It is important that you understand the diff erence so that
you know which login to use when.
Types of logins:
•Internet service login.The login that your Internet service provider (ISP) gave you logs you in to your
Internet service.Your service provider gave you this login information in a letter or some other way. If
you cannot find this login information, contact your service provider.
•WiFi network ke y or pass word.Your router and satellite are preset with the same WiFi netw ork name
(SSID) and password for WiFi access.This information is on the router label and the satellite label.
•Router login.This logs you in to the router interface from a web browser as admin.
Use a Web Browser to Access the Router
When you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser
to access the router to view or change its settings.The first time you access the router, the NETGEAR
installation assistant automatically checks to see if your router can connect to your Internet service.
Automatic Internet Setup
You can set up your router automatically, or you can use a web browser to access the router and set up
your router manually. Before you start the setup process, get your ISP information and make sure that the
computers and devices in the network use the settings described here.
When your Internet service starts, y our Internet service provider (ISP) typically giv es y ou all the inf ormation
needed to connect to the Internet. For DSL service, you might need the following inf ormation to set up your
router:
•The ISP configuration information for your DSL account
•ISP login name and password
•Fixed or static IP address settings (special deployment by ISP; this setting is rare)
If you cannot locate this information, ask your ISP to provide it.When your Internet connection is working,
you no longer need to launch the ISP login program on your computer to access the Internet.When you
start an Internet application, your router automatically logs you in.
Installation and basic setup takes about 15 minutes to complete.
Connect to the Network and Access the Router
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Orbi Pro
To automatically set up your router:
1. Turn the router on by pressing the On/Off button.
2. Make sure that y our WiFi-enab led computer or mobile device is connected to the router with an Ethernet
cable (wired) or wirelessly with the preset security settings listed on the label.
If you want to change the router’ s WiFi settings, use a wired connection to avoid being
disconnected when the new WiFi settings take effect.
Note
3. Launch a web browser.
The page that displays depends on whether you accessed the router before:
•The first time that you set up the Internet connection for your router, the browser goes to
orbilogin.com, and the Orbi login page displays.
•If you already set up the Internet connection, enter orbilogin.com in the address field for your
browser to start the installation process.
4. Follow the onscreen instructions.
The router connects to the Internet.
5. If the browser does not display the web page, do the following:
•Make sure that the computer is connected to one of the four LAN Ethernet ports or ov er WiFi to the
router.
•Make sure that the router is receiving power, and that its Power LED is lit.
•Close and reopen the browser or clear the browser cache.
•Browse to orbilogin.com.
•If the computer is set to a static or fixed IP address (this setting is uncommon), change it to obtain
an IP address automatically from the router.
6. If the router does not connect to the Internet, do the following:
a. Review your settings.
b. Make sure that you selected the correct options and typed everything correctly.
c. Contact your ISP to verify that you are using the correct configuration information.
d. Read Troubleshooting on page 107.
If problems persist, register your NETGEAR product and contact NETGEAR technical support.
Log In to Orbi Web Interface
When you log in to the Orbi, the browser displays the router web interface.You can use the router web
interface to change the router or satellite settings.
Connect to the Network and Access the Router
24
Orbi Pro
To log in to your Orbi:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
Change the Language
By default, the language is set as Auto.
To change the language:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. In the upper right corner, select a language from the menu.
5. When prompted, click the OK button to confirm this change.
The page refreshes with the language that you selected.
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3
Specify Your Internet Settings
Usually, the quickest way to set up the router to use your Internet connection is to allow Orbi to detect the Internet
connection when you first access the router with a w eb browser .You can also customize or specify y our Internet
settings.
This chapter contains the following sections:
•Use the Internet Setup Wizard
•Manually Set Up the Internet Connection
•Specify IPv6 Internet Connections
•Change the MTU Size
26
Use the Internet Setup Wizard
You can use the Setup Wizard to detect your Internet settings and automatically set up your router.
To use the Setup Wizard:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup Wizard.
The Setup Wizard page displays.
5. Select the Yes radio button.
If you select No, y ou are taken to the Internet Setup page (see Manually Set Up the Internet Connection
on page 27).
6. Click the Next button.
The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP
configuration and checks your operation mode.
Manually Set Up the Internet Connection
You can view or change the router’s Internet connection settings.
Specify an Internet Connection Without a Login
To specify the Internet connection settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Internet.
The Internet Setup page.
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5. Leave the Does your Internet connection require a login No radio button selected.
6. If your Internet connection requires an account name or host name, type it in the Account Name (If
Required) field.
7. If your Internet connection requires a domain name, type it in the Domain Name (If Required) field.
For the other sections in this page, the default settings usually work, but you can change them.
8. Select an Internet IP Address radio button:
•Get Dynamically fr om ISP.Your ISP uses DHCP to assign your IP address .Your ISP automatically
assigns these addresses.
•Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP address that
your ISP assigned.The gateway is the ISP router to which your router connects.
9. Select a Domain Name Server (DNS) Address radio button:
•Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP
automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is
available, enter it also.
10. Select a Router MAC Address radio button:
•Use Default Address. Use the default MAC address.
•Use Computer MAC Address.The router captures and uses the MAC address of the computer
that you are now using.You must use the one computer that the ISP allows.
•Use This MAC Address. Enter the MAC address that you want to use.
11. Click the Apply button.
Your settings are saved.
12. Click the Test button to test your Internet connection.
If the NETGEAR website does not display within one minute, see Troubleshooting on page 107.
Specify an Internet Connection That Uses a Login
To view or change the basic Internet setup:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
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The BASIC Home page displays.
4. Select Internet.
The Internet Setup page displays.
5. Select the Does your Internet connection require a login Yes radio button.
The page adjusts.
6. From the Internet Service Provider menu, select the encapsulation method:
The selections are PPPoE, PPTP, or L2TP.
7. In the Login field, enter the login name your ISP gave you.
This login name is often an email address.
8. In the Password field, type the password that you use to log in to your Internet service.
9. If your ISP requires a service name, type it in the Service Name (if Required) field.
10. From the Connection Mode menu, select Always On, Dial on Demand, or Manually Connect.
11. To change the number of minutes until the Internet login time out, in the Idle Timeout (In minutes)
field, type the number of minutes.
This is how long the router keeps the Internet connection active when no one on the network is using
the Internet connection. A value of 0 (zero) means never log out.
12. Select an Internet IP Address radio button:
•Get Dynamically fr om ISP.Your ISP uses DHCP to assign your IP address .Your ISP automatically
assigns these addresses.
•Use Static IP Address. Enter the IP address, IP subnet mask, and gateway IP address that your
ISP assigned.The gateway is the ISP router to which your router connects.
13. Select a Domain Name Server (DNS) radio button:
•Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP
automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is
available, enter it also.
14. Select a Router MAC Address radio button:
•Use Default Address. Use the default MAC address.
•Use Computer MAC Address.The router captures and uses the MAC address of the computer
that you are now using.You must use the one computer that the ISP allows.
•Use This MAC Address. Enter the MAC address that you want to use.
15. Click the Apply button.
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Your settings are saved.
16. Click the Test button to test your Internet connection.
If the NETGEAR website does not display within one minute, see Cannot Access the Internet on page
109.
Specify IPv6 Internet Connections
You can set up an IPv6 Internet connection if the router does not detect it automatically.
To set up an IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select the IPv6 connection type:
•If you are not sure, select Auto Detect so that the router detects the IPv6 type that is in use.
•If your Internet connection does not use PPPoE, DHCP, or fixed, but is IPv6, select Auto Config.
Your Internet service provider (ISP) can provide this information. For more information about IPv6
Internet connection, see the following sections:
•Use Auto Detect for an IPv6 Internet Connection on page 31
•Use Auto Config for an IPV6 Internet Connection on page 32
•Set Up an IPv6 6rd Tunnel Internet Connection on page 33
•Set Up an IPv6 6to4 Tunnel Internet Connection on page 34
•Set Up an IPv6 Pass Through Internet Connection on page 35
•Set Up an IPv6 Fixed Internet Connection on page 36
•Set Up an IPv6 DHCP Internet Connection on page 37
•Set Up an IPv6 PPPoE Internet Connection on page 38
6. Click the Apply button.
Your settings are saved.
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Requirements for Entering IPv6 Addresses
IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons.You
can reduce any four-digit group of zeros within an IPv6 address to a single zero or omit it.The following
errors invalidate an IPv6 address:
•More than eight groups of hexadecimal quartets
•More than four hexadecimal characters in a quartet
•More than two colons in a row
Use Auto Detect for an IPv6 Internet Connection
To set up an IPv6 Internet connection through auto detection:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select Auto Detect.
The page adjusts.
The router automatically detects the information in the following fields:
•Connection Type.This field indicates the connection type that is detected.
•Router’s IPv6 Address on W AN.This field shows the IPv6 address that is acquired f or the router’s
WAN (or Internet) interface.The number after the slash (/) is the length of the prefix, which is also
indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays
Not Available.
•Router’s IPv6 Address on LAN.This field shows the IPv6 address that is acquired f or the router’s
LAN interface.The number after the slash (/) is the length of the prefix, which is also indicated by
the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Availab le .
6. Select an IP Address Assignment radio button:
•Use DHCP Server.This method passes more information to LAN devices , but some IPv6 systems
might not support the DHCv6 client function.
•Auto Config.This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the de vices on y our home netw ork (the
LAN).
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7. (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the
IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC address.
8. Click the Apply button.
Your settings are saved.
Use Auto Config for an IPV6 Internet Connection
To set up an IPv6 Internet connection through auto configuration:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select Auto Config.
The page adjusts.
The router automatically detects the information in the following fields:
•Router’s IPv6 Address on W AN.This field shows the IPv6 address that is acquired f or the router’s
WAN (or Internet) interface.The number after the slash (/) is the length of the prefix, which is also
indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays
Not Available.
•Router’s IPv6 Address on LAN.This field shows the IPv6 address that is acquired f or the router’s
LAN interface.The number after the slash (/) is the length of the prefix, which is also indicated by
the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Availab le .
6. (Optional) In the DHCP User Class (If Required) field, enter a host name.
Most people can leave this field blank, but if your ISP gave you a specific host name, enter it here.
7. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name.
You can type the domain name of your IPv6 ISP. Do not enter the domain name for the IPv4 ISP here.
For e xample, if your ISP’s mail server is mail.xxx.yyy.zzz, type xxx.yyy.zzz as the domain name. If your
ISP provided a domain name, type it in this field. For example, Earthlink Cable might require a host
name of home, and Comcast sometimes supplies a domain name.
8. Select an IP Address Assignment radio button:
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•Use DHCP Server.This method passes more information to LAN devices , but some IPv6 systems
might not support the DHCv6 client function.
•Auto Config.This is the default setting.
9. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be
used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC address.
10. Click the Apply button.
Your settings are saved.
Set Up an IPv6 6rd Tunnel Internet Connection
The 6rd protocol makes it possib le to deploy IPv6 to sites using a service provider’s IPv4 network. 6rd uses
the service provider’s own IPv6 address prefix.This limits the operational domain of 6rd to the service
provider’ s network and is under direct control of the service provider .The IPv6 service provided is equivalent
to native IPv6.The 6rd mechanism relies on an algorithmic mapping between the IPv6 and IPv4 addresses
that are assigned for use within the service provider’s network.This mapping allows for automatic
determination of IPv4 tunnel endpoints from IPv6 prefixes, allowing stateless operation of 6rd.
With a 6rd Tunnel configuration, the router follows the RFC5969 standard, supporting two ways to establish
a 6rd tunnel IPv6 WAN connection:
•Auto Detect Mode. In IPv6 Auto Detect mode, when the router receives option 212 from the DHCPv4
option, auto detect selects the IPv6 as 6rd Tunnel setting.The router uses the 6rd option information
to establish the 6rd connection.
•Manual Mode. Select 6rd. If the router receives option 212, the fields are automatically completed.
Otherwise, you must enter the 6rd settings.
To set up an IPv6 6rd Tunnel Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. In the Internet Connection Type menu, select 6rd.
The page adjusts.
The router automatically detects the information in the following sections:
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•6rd (IPv6 Rapid Development) Configuration. The router detects the service provider’s IPv4
network and attempts to establish an IPv6 6rd Tunnel connection. If the IPv4 network returns 6rd
parameters to the router, the page adjusts to display the correct settings in this section.
•Router’s IPv6 Address on LAN.This field shows the IPv6 address that is acquired f or the router’s
LAN interface.The number after the slash (/) is the length of the prefix, which is also indicated by
the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Availab le .
6. Select an IPv6 Domain Name Server (DNS) Address radio button:
•Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP
automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is
available, enter it also.
7. Select an IP Address Assignment radio button:
•Use DHCP Server.This method passes more information to LAN devices , but some IPv6 systems
might not support the DHCv6 client function.
•Auto Config.This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the devices on your home network.
8. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be
used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC address.
9. Click the Apply button.
Your settings are saved.
Set Up an IPv6 6to4 Tunnel Internet Connection
The remote relay router is the router to which your router creates a 6to4 tunnel. Make sure that the IPv4
Internet connection is working before you apply the 6to4 tunnel settings for the IPv6 connection.
To set up an IPv6 Internet connection by using a 6to4 tunnel:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
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5. From the Internet Connection Type menu, select 6to4 Tunnel.
The page adjusts.
The router automatically detects the information in the Router’s IPv6 Address on LAN field.This field
shows the IPv6 address that is acquired for the router’s LAN interface.The number after the slash (/)
is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
6. Select a Remote 6to4 Relay Router radio button:
•Auto.Your router uses any remote relay router that is available on the Internet.This is the default
setting.
•Static IP Address. Enter the static IPv4 address of the remote relay router.Your IPv6 ISP usually
provides this address.
7. Select an IPv6 Domain Name Server (DNS Address) radio button:
•Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP
automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is
available, enter it also.
8. Select an IP Address Assignment radio button:
•Use DHCP Server.This method passes more information to LAN devices , but some IPv6 systems
might not support the DHCv6 client function.
•Auto Config.This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the devices on your home network.
9. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be
used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC address.
10. Click the Apply button.
Your settings are saved.
Set Up an IPv6 Pass Through Internet Connection
In pass-through mode, the router works as a La yer 2 Ethernet switch with two ports (LAN and W AN Ethernet
ports) for IPv6 packets.The router does not process any IPv6 header packets.
To set up a pass-through IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
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3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select Pass Through.
The page adjusts, but no additional fields display.
6. Click the Apply button.
Your settings are saved.
Set Up an IPv6 Fixed Internet Connection
To set up a fixed IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select Fixed.
The page adjusts.
6. Configure the fixed IPv6 addresses for the WAN connection:
•IPv6 Address/Prefix Length.The IPv6 address and prefix length of the router WAN interface.
•Default IPv6 Gateway.The IPv6 address of the def ault IPv6 gatewa y for the router’ s WAN interface .
•Primary DNS Server.The primary DNS server that resolves IPv6 domain name records for the
router.
•Secondary DNS Server.The secondary DNS server that resolves IPv6 domain name records for
the router.
If you do not specify the DNS servers, the router uses the DNS servers that are
configured for the IPv4 Internet connection on the Internet Setup page. (See Manually
Set Up the Internet Connection on page 27.)
Note
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7. Select an IP Address Assignment radio button:
•Use DHCP Server.This method passes more information to LAN devices , but some IPv6 systems
might not support the DHCv6 client function.
•Auto Config.This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the devices on your home network.
8. In the IPv6 Address/Prefix Length fields, specify the static IPv6 address and prefix length of the router’ s
LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC address.
9. Click the Apply button.
Your settings are saved.
Set Up an IPv6 DHCP Internet Connection
To set up an IPv6 Internet connection with a DHCP server:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select DHCP.
The page adjusts.
The router automatically detects the information in the following fields:
•Router’s IPv6 Address on W AN.This field shows the IPv6 address that is acquired f or the router’s
WAN (or Internet) interface.The number after the slash (/) is the length of the prefix, which is also
indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays
Not Available.
•Router’s IPv6 Address on LAN.This field shows the IPv6 address that is acquired f or the router’s
LAN interface.The number after the slash (/) is the length of the prefix, which is also indicated by
the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Availab le .
6. Select an IPv6 Domain Name Server (DNS) Address radio button:
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•Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP
automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is
available, enter it also.
7. (Optional) In the User Class (If Required) field, enter a host name.
Most people can leave this field blank, but if your ISP gave you a specific host name, enter it here.
8. (Optional) In the Domain Name (If Required) field, enter a domain name.
You can type the domain name of your IPv6 ISP. Do not enter the domain name for the IPv4 ISP here.
For e xample, if your ISP’s mail server is mail.xxx.yyy.zzz, type xxx.yyy.zzz as the domain name. If your
ISP provided a domain name, type it in this field. For example, Earthlink Cable might require a host
name of home, and Comcast sometimes supplies a domain name.
9. Select an IP Address Assignment radio button:
•Use DHCP Server.This method passes more information to LAN devices , but some IPv6 systems
might not support the DHCv6 client function.
•Auto Config.This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the de vices on y our home netw ork (the
LAN).
10. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be
used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC address.
11. Click the Apply button.
Your settings are saved.
Set Up an IPv6 PPPoE Internet Connection
To set up a PPPoE IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select PPPoE.
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The page adjusts.
The router automatically detects the information in the following fields:
•Router’s IPv6 Address on W AN.This field shows the IPv6 address that is acquired f or the router’s
WAN (or Internet) interface.The number after the slash (/) is the length of the prefix, which is also
indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays
Not Available.
•Router’s IPv6 Address on LAN.This field shows the IPv6 address that is acquired f or the router’s
LAN interface.The number after the slash (/) is the length of the prefix, which is also indicated by
the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Availab le .
6. In the Login field, enter the login information for the ISP connection.
This is usually the name that you use in your email address. For example, if your main mail account is
JerAB@ISP.com, you would type JerAB in this field. Some ISPs (like Mindspring, Earthlink, and T-DSL)
require that you use y our full email address when you log in. If your ISP requires your full email address ,
type it in this field.
7. In the Password field, enter the password for the ISP connection.
8. In the Service Name field, enter a service name.
If your ISP did not provide a service name, leave this field blank.
The default setting of the Connection Mode field is Always On to provide a steady
IPv6 connection.The router never terminates the connection. If the connection is
terminated, for example, when the modem is turned off, the router attempts to
reestablish the connection immediately after the PPP oE connection becomes av ailable
again.
Note
9. Select an IPv6 Domain Name Server (DNS) Address radio button:
•Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP
automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is
available, enter it also.
10. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be
used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC address.
11. Click the Apply button.
Your settings are saved.
Change the MTU Size
The maximum transmission unit (MTU) is the largest data packet a network device transmits.When one
network device communicates across the Internet with another, the data packets travel through man y devices
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along the wa y. If a device in the data path uses a low er MTU setting than the other devices , the data pack ets
must be split or “fragmented” to accommodate the device with the smallest MTU.
The best MTU setting f or NETGEAR equipment is often the default value . In some situations, changing the
value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations
occurs:
•You e xperience problems connecting to y our ISP or other Internet service, and the technical support of
either the ISP or NETGEAR recommends changing the MTU setting.These web-based applications
might require an MTU change:
-A secure website that does not open, or displays only part of a web page
-Yahoo email
-MSN portal
-America Online’s DSL service
•You use VPN and experience severe performance problems.
•You used a program to optimize MTU for performance reasons, and now you are e xperiencing connectivity
or performance problems.
An incorrect MTU setting can cause Internet communication problems. For example,
you might not be able to access certain websites, frames within websites, secure
login pages, or FTP or POP servers.
Note
To change the MTU size:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup.
The WAN Setup page displays.
5. In the MTU Size field, enter a value from 64 to 1500.
6. Click the Apply button.
Your settings are saved.
If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to
e xperiment, you can gradually reduce the MTU from the maxim um value of 1500 until the prob lem goes
away.The following table describes common MTU sizes and applications.
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Table 3. Common MTU sizes
ApplicationMTU
The largest Ethernet packet siz e .This setting is typical for connections that do not use PPPoE or VPN, and
is the default value for NETGEAR routers, adapters, and switches.
1500
Used in PPPoE environments.1492
Maximum size to use for pinging. (Larger packets are fragmented.)1472
Used in some DHCP environments.1468
Usable by AOL if you do not send or receive large email attachments, for example.1460
Used in PPTP environments or with VPN.1436
Maximum size for AOL DSL.1400
Typical value to connect to dial-up ISPs.576
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4
Control Access to the Internet
The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from
the Internet.
This chapter includes the following sections:
•Allow or Block Access to Your Network
•Use Keywords to Block Internet Sites
•Block Services From the Internet
•Manage Network Access Control Lists
•Schedule When to Block Internet Sites and Services
•Set Up Security Event Email Notifications
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Allow or Block Access to Your Network
You can use access control to block access to your network.
To set up access control:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Access Control.
The Access Control page displays.
5. Select the Turn on Access Control check box.
You must select this check box before you can specify an access rule and use the Allow and Block
buttons.When this check box is cleared, all devices are allowed to connect, even if a device is in the
blocked list.
6. Select an access rule:
•Allow all new devices to connect.With this setting, if you buy a new device, it can access your
network.You don’t need to enter its MAC address on this page.We recommend that you leave this
radio button selected.
•Block all new devices from connecting.With this setting, if you buy a new device, before it can
access your network, you must enter its MAC address for an Ethernet connection and its MAC
address for a WiFi connection in the allowed list.
The access rule does not affect previously block ed or allo w ed devices. It applies only to devices joining
your network in the future after you apply these settings.
7. To allow the computer or device you’re currently using to continue to access the network, select the
check box next to your computer or device, and click the Allow button.
8. To view a list of allowed or blocked devices that are not connected, click one of the following links:
•View list of allowed devices not currently connected to the network
•View list of blocked devices not currently connected to the network
The list displays.
9. Click the Apply button.
Your settings are saved.
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Use Keywords to Block Internet Sites
You can use keywords to block certain Internet sites from your network.You can use blocking all the time
or based on a schedule.
To block Internet sites:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Sites.
The Block Sites page displays.
5. Select a keyword blocking option:
•Per Schedule.Turn on keyword blocking according to a schedule that you set. (See Schedule
When to Block Internet Sites and Services on page 56.)
•Always.Turn on keyword blocking all the time, independent of the Schedule page.
6. In the Type keyword or domain name here field, enter a keyword or domain that you want to block.
For example:
•Specify XXX to block http://www.badstuff.com/xxx.html.
•Specify .com if you want to allow only sites with domain suffixes such as .edu or .gov.
•Enter a period (.) to block all Internet browsing access.
7. Click the Add Keyword button.
The keyword is added to the keyword list.The keyword list supports up to 32 entries.
8. Click the Apply button.
Keyword blocking takes effect.
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Delete Keywords
To delete keywords from the list:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Sites.
The Block Sites page displays.
5. Do one of the following:
•To delete a single word, select it and click the Delete Keyword button.
The keyword is removed from the list.
•To delete all keywords on the list, click the Clear List button.
All keywords are removed from the list.
6. Click the Apply button.
Your settings are saved.
Avoid Blocking on a Trusted Computer
You can exempt one trusted computer from blocking.The computer that you exempt must be assigned a
fixed IP address.You can use the reserved IP address feature to specify the IP address. See Manage
Reserved LAN IP Addresses on page 58.
To specify a trusted computer:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Sites.
The Block Sites page displays.
5. Scroll down and select the Allow trusted IP address to visit blocked sites check box.
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6. In the Trusted IP Address field, enter the IP address of the trusted computer.
7. Click the Apply button.
Your settings are saved.
Block Services From the Internet
You can block Internet services on your network based on the type of service.You can block the services
all the time or based on a schedule.
To block services:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Services.
The Block Services page displays.
5. Specify when to block the services:
•To block the services all the time, select the Always radio button.
•To block the services based on a schedule, select the Per Schedule radio button.
For information about how to specify the schedule, see Schedule When to Block Internet Sites and
Services on page 47.
6. Click the Add button.
The Block Services Setup page displays.
7. To add a service that is in the Service Type list, select the application or service.
The settings for this service automatically display in the fields.
8. To add a service or application that is not the list, select User Defined.
a. If you know that the application uses either TCP or UDP, select the appropriate protocol.
Otherwise, select TCP/UDP (both).
b. Enter the starting port and ending port numbers.
•If the service uses a single port number, enter that number in both fields.
•To find out which port numbers the service or application uses, you can contact the publisher
of the application, ask user groups or newsgroups, or search on the Internet.
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9. To specify how to filter the services, select one of the following radio buttons:
•Only This IP Address. Block services for a single computer.
•IP Address Range. Bloc k services for a r ange of computers with consecutive IP addresses on y our
network.
•All lP Addresses. Block services for all computers on your network.
10. Click the Add button.
Your settings are saved.
Manage Network Access Control Lists
You can use access control to block or allow access to your network.
To manage devices that are allowed or blocked:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Access Control.
The Access Control page displays.
5. Select the Turn on Access Control check box.
6. Click the View list of allowed devices not currently connected to the network link.
The list displays.
7. Select the check box for a device.
8. Use the Add button, Edit button, and Remove from the list button as needed.
9. Click the Apply button.
Your settings are saved.
Schedule When to Block Internet Sites and Services
When you schedule b locking, the same schedule is used to bloc k sites and to block services. For information
about how to specify what you want the router to block, see Use Keywords to Block Internet Sites on page
44 and Avoid Blocking on a Trusted Computer on page 45.
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To schedule blocking:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Schedule.
5. Specify when to block keywords and services:
•Days to Block. Select the check box for each day that you want to block the keywords or select
the Every Day check box, which automatically selects the check boxes for all days.
•Time of Day to Block. Select a start and end time in 24-hour format, or select All Day for 24-hour
blocking.
6. Select your time zone from the list.
7. If you live in a region that observes daylight saving time, select the Automatically adjust for daylight
savings time check box.
8. Click the Apply button.
Your settings are saved.
Set Up Security Event Email Notifications
The router can email you its logs of router activity.The log records router activity and security events such
as attempts to access blocked sites or services.
To set up email notifications:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > E-mail.
The E-mail page displays.
5. Select the Turn Email Notification On check box.
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6. In the Primary E-mail Address field, enter the email address to which logs and alerts are sent.
This email address is also used for the From address. If this field is blank, log and alert messages are
not sent.
7. In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP) mail server (such
as mail.myISP.com).
You might be able to find this inf ormation in the configuration window of y our email program. If y ou leav e
this field blank, log and alert messages are not sent.
8. In the Outgoing Mail Server Port Number field, enter your mail server’s port number.
You might be able to find this information in the configuration window of your email program.
9. If your outgoing email server requires authentication, select the My Mail Server requires authentication
check box and do the following:
•In the User Name field, type the user name for the outgoing email server.
•In the Password field, type the password for the outgoing email server.
10. To send alerts immediately, select the Send Alerts Immediately check box.
Email alerts are sent immediately when someone attempts to visit a blocked site.
11. To send logs based on a schedule, specify these settings:
•From Send logs according to this schedule menu, select the schedule type.
•From the Day menu, select the day.
•From the Time menu, select the time, and select the am or pm radio button.
12. Click the Apply button.
Your settings are saved.
Logs are sent automatically. If the log fills before the specified time, it is sent. After the log is sent, it is
cleared from the router memory. If the router cannot email the log and the log buffer fills, the router
overwrites the log.
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5
Specify Network Settings
This chapter includes the following sections:
•View or Change WAN Settings
•Dynamic DNS
•Set Up a Default DMZ Server
•Change the Router’s Device Name
•Change the LAN TCP/IP Settings
•Use the Router as a DHCP Server
•Disable the DHCP Server Feature in the Router
•Manage Reserved LAN IP Addresses
•Custom Static Routes
•Change the admin WiFi Network Settings
•Change the Employee WiFi Network Settings
•Set Up a Guest Network With a Captive Portal
•View or Change Advanced WiFi Settings
•Use the Router as a WiFi Access Point
•Set Up Router Mode
•Generate a New Backhaul Password
•Enable or Disable Implicit Beamforming
•Enable or Disable MU-MIMO
•Check Your Internet Bandwidth
•Improve Network Connections With Universal Plug N Play
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View or Change WAN Settings
You can view or configure wide area network (WAN) settings for the Internet port.You can set up a DMZ
(demilitarized zone) server , change the maximum transmit unit (MTU) size, and enable the router to respond
to a ping to its WAN (Internet) port.
To view the WAN settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup
The WAN Setup page displays.
5. View or change the following settings:
•Disable P ort Scan and DoS Protection. DoS protection protects y our LAN against denial of service
attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. Select this check box
only in special circumstances.
•Default DMZ Server.This feature is sometimes helpful when you are playing online games or
videoconferencing, but it mak es the firewall security less eff ective. See Set Up a Def ault DMZ Server
on page 54.
•Respond to Ping on Internet Port.This feature allows your router to be discovered. Use this
feature only as a diagnostic tool or if you have a specific reason.
•Disable IGMP Proxying. IGMP proxying allows a computer on the local area network (LAN) to
receive the m ulticast traffic it is interested in from the Internet. If y ou do not need this f eature, select
this check box to disable it.
•MTU Size (in bytes).The normal MTU (maximum transmit unit) value for most Ethernet networks
is 1500 bytes, or 1492 bytes for PPPoE connections. Change the MTU only if you are sure that it
is necessary for your ISP connection. See Change the MTU Size on page 39.
•NAT Filtering. Network Address Translation (NAT) determines how the router processes inbound
traffic. Secured NAT protects computers on the LAN from attacks from the Internet, but might pre vent
some Internet games, point-to-point applications, or multimedia applications from working. Open
NAT provides a much less secured firewall, but allows almost all Internet applications to work.
6. Click the Apply button.
Your settings are saved.
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Dynamic DNS
Internet service providers (ISPs) assign numbers called IP addresses to identify each Internet account. Most
ISPs use dynamically assigned IP addresses.This means that the IP address can change at any time.You
can use the IP address to access your network remotely , b ut most people don’t know what their IP addresses
are or when this number changes.
To make it easier to connect, you can get a free account with a Dynamic DNS service that lets you use a
domain name to access your home netw ork.To use this account, y ou must set up the router to use Dynamic
DNS.Then the router notifies the Dynamic DNS service provider whenever its IP address changes.When
you access y our Dynamic DNS account, the service finds the current IP address of your home network and
automatically connects you.
If your ISP assigns a private WAN IP address (such as 192.168.x.x or 10.x.x.x), the Dynamic DNS service
does not work because private addresses are not routed on the Internet.
Set Up a New Dynamic DNS Account
To set up Dynamic DNS and register for a free NETGEAR account:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Dynamic DNS.
The Dynamic DNS page displays.
5. Select the Use a Dynamic DNS Service check box.
6. In the Service Provider list, select NETGEAR.
7. Select the No radio button.
8. In the Host Name field, type the name that you want to use for your URL.
The host name is sometimes called the domain name.Your free URL includes the host name that you
specify, and ends with mynetgear.com. For example, specify MyName.mynetgear.com.
9. In the Email field, type the email address that you want to use for your account.
10. In the Password (6-32 characters) field, type the password for your account.
11. Click the Register button.
12. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service.
13. To check that Dynamic DNS is enabled in the router, click the Show Status button.
A message displays the Dynamic DNS status.
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Specify a DNS Account That You Already Created
If you already o wn a Dynamic DNS account with NETGEAR, no-IP, or Dyn, you can set up the router to use
your account.
To set up Dynamic DNS if you already created an account:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Dynamic DNS.
The Dynamic DNS page displays.
5. Select the Use a Dynamic DNS Service check box.
6. In the Service Provider list, select your provider.
7. Select the Yes radio button.
The page adjusts and displays to show the Status, Cancel, and Apply buttons.
8. In the Host Name field, type the host name (sometimes called the domain name) for your account.
9. For a no-IP Dyn account, in the User Name field, enter the user name for your account.
10. For a NETGEAR account at no-IP, in the Email field, type the email address for your account.
11. In the Password (6-32 characters) field, type the password for your DDNS account.
12. Click the Apply button.
Your settings are saved.
13. To verify that your Dynamic DNS service is enabled in the router, click the Show Status button.
A message displays the Dynamic DNS status.
Change the Dynamic DNS Settings
To change your settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
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The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Dynamic DNS.
The Dynamic DNS page displays.
5. Change your DDNS account settings as necessary.
6. Click the Apply button.
Your settings are saved.
Set Up a Default DMZ Server
The default DMZ server feature is helpful when you are using some online games and videoconferencing
applications that are incompatible with Network Address Translation (NAT).The router is programmed to
recognize some of these applications and to work correctly with them, but other applications might not
function well. In some cases, one local computer can run the application correctly if the IP address for that
computer is entered as the default DMZ server.
DMZ servers pose a security risk. A computer designated as the default DMZ server loses much of the
protection of the firewall and is exposed to exploits from the Internet. If compromised, the DMZ server
computer can be used to attack other computers on your network.
The router usually detects and discards incoming traffic from the Internet that is not a response to one of
your local computers or a service that you configured in the Port Forwarding/Port Triggering page. Instead
of discarding this traffic, you can specify that the router f orwards the traffic to one computer on y our network.
This computer is called the default DMZ server.
To set up a default DMZ server:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup.
The WAN Setup page displays.
5. Select the Default DMZ Server check box.
6. Type the IP address.
7. Click the Apply button.
Your settings are saved.
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Change the Router’s Device Name
The router’ s device name is its model number .This device name displa ys in a file manager when you browse
your network.
To change the router’s device name:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Device Name.
The Device Name page displays.
5. In the Device Name field, type a new name.
6. Click the Apply button.
Your settings are saved.
Change the LAN TCP/IP Settings
The router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server.The
router’s default LAN IP configuration is as follows:
•LAN IP address. 192.168.1.1
•Subnet mask. 255.255.255.0
These addresses are part of the designated private address range for use in private networks and are
suitable for most applications. If your network requires a different IP addressing scheme, you can change
these settings.
You might want to change these settings if you need a specific IP subnet that one or more devices on the
network uses, or if you use competing subnets with the same IP scheme.
To change the LAN TCP/IP settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
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The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. In the IP Address field, type the IP address.
6. In the IP Subnet Mask, type the subnet mask of the router.
The IP address and subnet mask identifies which addresses are local to a specific device and which
must be reached through a gateway or router.
7. Change the RIP settings.
Router Information Protocol (RIP) allows a router to exchange routing information with other routers.
a. Select the RIP direction:
•Both.The router broadcasts its routing table periodically and incorporates information that it
receives.
•Out Only.The router broadcasts its routing table periodically.
•In Only.The router incorporates the RIP information that it receives.
b. Select the RIP version:
•Disabled.This is the default setting.
•RIP-1.This format is universally supported. It is adequate for most networks, unless you are
using an unusual network setup.
•RIP-2.This format carries more information. Both RIP-2B and RIP-2M send the routing data in
RIP-2 format. RIP-2B uses subnet broadcasting. RIP-2M uses multicasting.
8. Click the Apply button.
Your settings are saved.
If you changed the LAN IP address of the router, you are disconnected when this change takes effect.
9. To reconnect, close your browser, relaunch it, and log in to the router.
Use the Router as a DHCP Server
By def ault, the router acts as a Dynamic Host Configur ation Protocol (DHCP) server.The router assigns IP,
DNS server, and default gateway addresses to all computers connected to the LAN.The assigned default
gateway address is the LAN address of the router.
These addresses must be part of the same IP address subnet as the router’s LAN IP address. Using the
default addressing scheme, define a range between 192.168.1.2 and 192.168.1.254, although you can sa ve
part of the range for devices with fixed addresses.
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To use the router as a DHCP server and specify the pool of IP addresses that the router
assigns:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. If you pre viously disab led the DHCP server f eature, select the Use Router as DHCP Server check bo x.
6. Specify the range of IP addresses that the router assigns:
a. In the Starting IP Address field, enter the lowest number in the range.
This IP address must be in the same subnet as the router.The default starting IP address is
192.168.1.2.
b. In the Ending IP Address field, enter the number at the end of the range of IP addresses.
This IP address must be in the same subnet as the router.The default ending IP address is
192.168.1.254.
7. Click the Apply button.
Your settings are saved.
The router delivers the following parameters to any LAN device that requests DHCP:
•An IP address from the range that you defined
•Subnet mask
•Gateway IP address (the router’s LAN IP address)
•DNS server IP address (the router’s LAN IP address)
Disable the DHCP Server Feature in the Router
By default, the router acts as a DHCP server.The router assigns IP, DNS server, and default gateway
addresses to all computers connected to the LAN.The assigned default gatew ay address is the LAN address
of the router.
You can use another de vice on your netw ork as the DHCP server, or specify the network settings of all your
computers.
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To disable the DHCP server feature in the router:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. Clear the Use Router as DHCP Server check box.
6. Click the Apply button.
7. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer
IP addresses manually so that they can access the router.
Manage Reserved LAN IP Addresses
When you specify a reserved IP address for a computer on the LAN, that computer always receives the
same IP address each time it accesses the router’ s DHCP server . Assign reserved IP addresses to computers
or servers that require permanent IP settings.
Reserve an IP Address
To reserve an IP address:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. In the Address Reservation section of the page, click the Add button.
6. In the IP Address field, type the IP address to assign to the computer or server.
The page adjusts.
7. Choose an IP address from the router’s LAN subnet, such as 192.168.1.x.
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8. Type the MAC address of the computer or server.
If the computer is already on your network, you can copy its MAC address from the
Attached Devices page and paste it here.
Tip
9. Click the Apply button.
The reserved address is entered into the table.
The reserved address is not assigned until the next time the computer contacts the router’s DHCP
server. Reboot the computer, or access its IP configuration and force a DHCP release and renew.
Edit a Reserved IP Address
To edit a reserved address entry:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. Select the radio button next to the reserved address.
6. Click the Edit button.
The Address Reservation page displays.
7. Change the settings.
8. Click the Apply button.
Your settings are saved.
Delete a Reserved IP Address Entry
To delete a reserved address entry:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
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The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. Select the radio button next to the reserved address.
6. Click the Delete button.
The address is removed.
Custom Static Routes
Typically, you do not need to add static routes unless you use multiple routers or multiple IP subnets on
your network.
As an example of when a static route is needed, consider the following case:
•Your main Internet access is through a cable modem to an ISP.
•Your home network includes an ISDN router for connecting to the company where you are employed.
This router’s address on your LAN is 192.168.1.100.
•Your company’s network address is 134.177.0.0.
When you set up your router, two implicit static routes were created. A default route was created with your
ISP as the gateway, and a second static route was created to y our local network for all 192.168.1.x addresses.
With this configuration, if you try to access a device on the 134.177.0.0 network, your router forwards your
request to the ISP.The ISP forw ards your request to the company where you are employed, and the company
firewall is likely to deny the request.
In this case you m ust define a static route, telling your router to access 134.177.0.0 through the ISDN router
at 192.168.1.100. Here is an example:
•The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all
134.177.x.x addresses.
•The Gatewa y IP Address field specifies that all traffic for these addresses will be forw arded to the ISDN
router at 192.168.1.100.
•A metric value of 1 works because the ISDN router is on the LAN.
•The Private check box is selected only as a precautionary security measure in case RIP is activated.
Set Up a Static Route
To set up a static route:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
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3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Static Routes.
The Static Routes page displays.
5. Click the Add button.
The page adjusts.
6. In the Route Name field, type a name for this static route (for identification purposes only.)
7. To limit access to the LAN only, select the Private check box.
If Private is selected, the static route is not reported in RIP.
8. Select the Active check box to make this route take effect.
9. Type the IP address of the final destination.
10. Type the IP subnet mask for this destination.
If the destination is a single host, type 255.255.255.255.
11. Type the gateway IP address.
This address must be on the same LAN segment as the router.
12. Type a number from 1 through 15 as the metric value.
This value represents the n umber of routers between your network and the destination. Usually, a setting
of 2 or 3 works, but if this is a direct connection, set it to 1.
13. Click the Apply button.
The static route is added.
Edit a Static Route
To edit a static route:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Static Routes.
The Static Routes page displays.
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5. In the table, select the radio button for the route.
6. Click the Edit button.
The Static Routes page adjusts.
7. Edit the route information.
8. Click the Apply button.
Your settings are saved.
Delete a Static Route
To delete a static route:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Static Routes.
The Static Routes page displays.
5. In the table, select the radio button for the route.
6. Click the Delete button.
The route is removed from the table.
Change the admin WiFi Network Settings
You can set up three WiFi networks for your Orbi Pro network: one for administrative access, one for
employee access, and one for guest access.
Your Orbi Pro router and satellite come preset with the same admin WiFi network name (SSID) and WiFi
network ke y (password).You can find the admin SSID and passw ord on the router label and on the satellite
label.The preset WiFi settings on the labels are for your admin WiFi network.When you log in to the router
and change the WiFi settings, the router automatically sends the new settings to the satellite.
The router web interface calls the admin WiFi network the Wireless 1 network.Note
Change the admin WiFi Network Name and Channel
If you change your WiFi settings, make a note of the new settings and store it in a safe place where you
can easily find it.
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If your computer or mobile device is using a WiFi connection when you change the network name (SSID)
or other WiFi security settings, y ou are disconnected when you click the Appl y button.To avoid this prob lem,
use a computer with a wired connection to access the router.
The router web interface calls the admin WiFi network the Wireless 1 network.Note
To change the admin WiFi settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless.
The Wireless Settings page displays the admin WiFi settings.
5. To change the admin network name (SSID), type a new name in the Name (SSID) field.
The name can be up to 32 characters long and it is case-sensitive.The default SSID is randomly
generated and is on the router label. If you change the name, make sure to write down the new name
and keep it in a safe place.
6. To change the 2.4 GHz or 5 GHz WiFi channel, select a number from the Channel menus.
In some regions, not all channels are available. Do not change the channel unless you experience
interference (shown b y lost connections or slow data transf ers). If this happens, experiment with different
channels to see which channel works bets for your.
When you use m ultiple routers, satellites , or e xtenders in y our netw ork (access points), you e xperience
less interference if adjacent access points use different.The recommended channel spacing NETGEAR
recommends a minimum of four channels between adjacent access points (for example, use channels
1 and 5, or 6 and 10).
7. Click the Apply button.
Your settings are saved.The router sends the new settings to the satellite.
If you are using a WiFi connection and you changed the SSID, you are disconnected from the network.
8. Make sure that you can connect to the WiFi network with its new settings.
If you cannot connect using WiFi, check the following:
•Is your WiFi-enabled computer or mobile device connected to another WiFi network in your area?
Some WiFi devices automatically connect to the first open network without WiFi security that they
discover.
•Is your computer or WiFi device trying to connect to your network with its old settings (before you
changed the settings)? If so, update the WiFi network selection in your computer or WiFi device to
match the current settings for your network.
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Change the admin WiFi Password or Security Level
We recommend that you do not disable security for your WiFi network.
The router web interface calls the admin WiFi network the Wireless 1 network.Note
To change the admin WiFi password or WPA settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless.
The Wireless Settings page displays the admin WiFi settings.
5. Under Security Options, select a WPA option:
•WPA2-PSK [AES]
•WPA-PSK [TKIP] + WPA2-PSK [AES]
The WPA2 option uses the newest standard for the strongest security, but some older computers and
WiFi devices cannot use WPA2. If your network includes old computers and WiFi devices, select the
WPA-PSK [TKIP] + WPA2-PSK [AES] radio button.
The Password (Network Key) field displays.
6. In the Password (Network Key) field, enter the network key (password) that you want to use.
It is a text string from 8 to 63 characters.
7. Write down the new password and keep it in a secure place for future reference.
8. Click the Apply button.
Your settings are saved.
Change the Employee WiFi Network Settings
You can set up three WiFi networks for your Orbi Pro network: one for administrative access, one for
employee access, and one for guest access.
When employee devices connect to the employee WiFi network, they cannot see other devices that are
connected to the network and cannot access the local area network (LAN).
The router web interface calls the employee WiFi network the Wireless 2 network.Note
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Enable the Employee WiFi Network and Change the Settings
Bef ore y ou can set up the employee WiFi network, y ou must enab le it.You must be connected to the admin
network to cenable the employee WiFi network and change the settings.
When employee devices connect to the employee WiFi network, they cannot see other devices that are
connected to the network and cannot access the local area network (LAN).
If your computer or mobile device is using a WiFi connection when you change the network name (SSID)
or other WiFi security settings, y ou are disconnected when you click the Appl y button.To avoid this prob lem,
use a computer with a wired connection to access the router.
The router web interface calls the employee WiFi network the Wireless 2 network.Note
To enable employee WiFi network and change the WiFi settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless > Wireless 2.
The WiFi settings for the Wireless 2 network display on the page.
5. To enable the Wireless 2 network, select the Enable Wireless 2 network check box.
6. To broadcast the Wireless 2 network SSID, select the Enable SSID Broadcast check box.
7. To change the Wireless 2 network name (SSID), type a new name in the Name (SSID) field.
The name can be up to 32 characters long and it is case-sensitive.The default SSID is randomly
generated and is on the router’s label. If you change the name, make sure to write down the ne w name
and keep it in a safe place.
8. Click the Apply button.
Your settings are saved.The router sends the new settings to the satellite.
If you are using a WiFi connection and you changed the SSID, you are disconnected from the network.
9. Make sure that you can connect to the WiFi network with its new settings.
If you cannot connect using WiFi, check the following:
•Is your WiFi-enabled computer or mobile device connected to another WiFi network in your area?
Some WiFi devices automatically connect to the first open network without WiFi security that they
discover.
•Is your computer or mobile de vice trying to connect to your network with its old settings (bef ore y ou
changed the settings)? If so, update the WiFi network selection in your computer or WiFi device to
match the current settings for your network.
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Change the Employee WiFi Password or Security Level
You must be connected to the admin network to change the employee password and security level.
The router web interface calls the employee WiFi network the Wireless 2 network.Note
To change the employee WiFi network password or WPA settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless > Wireless 2.
The WiFi settings for the wireless 2 network display on the page.
5. Under Security Options, select a WPA option:
•WPA2-PSK [AES]
•WPA-PSK [TKIP] + WPA2-PSK [AES]
The WPA2 option uses the newest standard for the strongest security, but some older computers and
WiFi devices cannot use WPA2. If your network includes old computers and WiFi devices, select the
WPA-PSK [TKIP] + WPA2-PSK [AES] radio button.
The Password (Network Key) field displays.
6. In the Password (Network Key) field, enter the network key (password) that you want to use.
It is a text string from 8 to 63 characters.
7. Write down the new password and keep it in a secure place for future reference.
8. Click the Apply button.
Your settings are saved.
Set Up a Guest Network With a Captive Portal
A captive portal is an entry to a guest network that requires guests to view a splash page and agree to terms
and conditions before using the network.When using captive portal guest networks visitors cannot see other
devices that are connected and they cannot access the local area network (LAN).
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To set up a guest network with a captive portal:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Guest Portal.
The Guest Portal Settings page displays.
5. Select the Enable Guest Portal check box.
6. Leave the Enable SSID Broadcast check box selected.
Allowing the router to broadcast its WiFi network name (SSID) makes it easier to find your netw ork and
connect to it. If you clear this check box, that creates a hidden network.
7. To change the network name, type a new name in the Guest Portal Network Name (SSID) field.
The name can be up to 32 characters long and it is case-sensitive. If you change the name, make sure
to write down the new name and keep it in a safe place.
8. To set a guest portal password, select the Passw ord Authentication radio button and enter the pass word
in the field.
The password can be up to 32 characters long.
Visitors must enter this password in the guest portal and click the AGREE button to accept terms and
conditions, then they can access Internet.
9. To set an expiration time for how long users can access the Internet, select a time from the Expiration
menu.
After visitors are authenticated, they can access the Internet for that period of time. After the period
expires, visitors are redirected to the Terms and Conditions page.
10. To include a custom Terms and Conditions page, click the Browse button in the Terms and Conditions
section.
11. Locate and select the terms and conditions file on your computer.
The file must be a .txt file, encoded in UTF8 format, and can be up to 1 MB.
12. To include a custom logo file, click the Browse button in the Logo section.
13. Locate and select the logo file on your computer.
The file must be a .jpg, .jpeg, .gif, or .webp file.The file size must be up to 10 MB and the dimensions
must be 200 x 200 pixels.
14. To preview the guest portal, click the Preview button.
To preview the Terms and Conditions page, either the terms and conditions and logo files must both
be set to Default or you must upload new files for both.You cannot preview the Terms and Conditions
page if one file is set to Default.
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15. To set up a redirect URL, select the URL radio button and enter the URL f or the page to which y ou want
to redirect users to in the field.
After visitors agree to the terms and conditions, they are redirected to this page.
16. Click the Apply button.
Your settings are saved.
View or Change Advanced WiFi Settings
To view or change advanced WiFi settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
The backhaul pass word is a security ke y that is used in WiFi communication between
the router and the satellite. F or information about generating a new backhaul password,
see Generate a New Backhaul Password on page 70.
Note
5. In the Region list,- select your region.
In some locations, you cannot change this setting.
6. To control the SSID broadcast, select or clear the Enable SSID Broadcast check box.
When this check bo x is selected, the router broadcasts its network name (SSID) so that it displays when
you scan for local WiFi networks on your computer or WiFi device.
7. Click the Apply button.
Your settings are saved.
Use the Router as a WiFi Access Point
You can set up the router to run as an access point (AP) on the same local network as another router or
gateway.
For example, you can use the Orbi router as a WiFi access point that connects to a gateway or modem
router that you already use f or y our Internet service. In this situation, you do not need to change the settings
for the gateway or modem router.
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To set up the Orbi router as an AP after you set up your Internet connection:
1. Use an Ethernet cable to connect the Internet port of this router to a LAN port on your existing router
or gateway.
2. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
3. Enter orbilogin.com.
A login window opens.
4. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
5. Select ADVANCED > Advanced Setup > Router/AP Mode.
The Router/AP Mode page displays.
6. Select the AP Mode radio button.
The page adjusts.
7. Select the IP address setting:
•Get dynamically from existing router.The other router on the network assigns an IP address to
this router while this router is in AP mode.
•Enable fixed IP settings on this device (not recommended). Use this setting if you want to
manually assign a specific IP address to this router while it is in AP mode. Using this option effectiv ely
requires advanced network experience.
To avoid interference with other routers or gateways in your network, we recommend
that you use different WiFi settings on each router.You can also turn off the WiFi
radio on the other router or gateway and use the Orbi only for WiFi client access.
Note
8. Click the Apply button.
The IP address of the router changes, and you are disconnected.
9. To reconnect, close and restart your browser and enter orbilogin.com.
Set Up Router Mode
If you set up your router as an access point, you can change it back to a router.
To set up the Orbi router as a router
1. Use an Ethernet cable to connect the Internet port of this router to a LAN port on your existing router
or gateway.
2. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
3. Enter orbilogin.com.
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A login window opens.
4. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
5. Select ADVANCED > Advanced Setup > Router/AP Mode.
The Router/AP Mode page displays.
6. Select the Router Mode radio button.
The page adjusts.
7. Click the Apply button.
Your settings are saved.
Generate a New Backhaul Password
The backhaul password is a security key that is used in WiFi communication between the router and the
satellite.You can generate a new backhaul password. After you generate a new backhaul password, you
must use the Sync button to build a new backhaul connection so that the router and satellite can communicate
with each other using WiFi.
To generate a new backhaul password:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
5. In the Backhaul Password section, click the GENERATE button.
The router generates a new backhaul password.
Enable or Disable Implicit Beamforming
Implicit beamforming means that the router can use information from client devices that support beamforming
to improve the WiFi signal.
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To enable or disable implicit beamforming:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
5. To enable Implicit beamforming, select the Enable Implicit BEAMFORMING check box.
6. To disable Implicit beamforming, clear the Enable Implicit BEAMFORMING check box.
7. Click the Apply button.
Your settings are saved.
If you connected o v er WiFi to the netw ork, you are disconnected from the netw ork and must reconnect.
Enable or Disable MU-MIMO
Multiuser multiple input, multiple output (MU-MIMO) improves performance when multiple MU-MIMO-capable
WiFi clients transf er data at the same time.WiFi clients must support MU-MIMO, and they must be connected
to a 5 GHz WiFi band.This feature is enabled by default, but you can disable it.
To enable or disable MU-MIMO:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
5. To enable MU-MIMO, select the Enable MU-MIMO check box.
6. To disbale MU-MIMO, clear the Enable MU-MIMO check box.
7. Click the Apply button.
Your settings are saved.
If you connected o v er WiFi to the netw ork, you are disconnected from the netw ork and must reconnect.
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Check Your Internet Bandwidth
You can use Ookla Speedtest to detect your Internet bandwidth.
To check your Internet bandwidth using Speedtest:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Speedtest.
The Speedtest page displays.
5. Click the Take a Speedtest button.
Your Internet’s download and upload speeds display.
Improve Network Connections With Universal Plug N Play
Universal Plug N Pla y (UPnP) helps devices , such as Internet appliances and computers, access the network
and connect to other de vices as needed. UPnP devices can automatically discov er the services from other
registered UPnP devices on the network.
If you use applications such as m ultiplayer gaming, peer-to-peer connections, or real-time comm unications
such as instant messaging or remote assistance (a feature in Windows XP), enable UPnP.
To enable Universal Plug and Play:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > UPnP.
The UPnP page displays.
5. Select the Turn UPnP On check box.
By default, this check box is selected. UPnP for automatic device configuration can be enabled or
disabled. If the Turn UPnP On check bo x is cleared, the router does not allow any de vice to automatically
control router resources, such as port forwarding.
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6. Type the advertisement period in minutes.
The advertisement period specifies how often the router broadcasts its UPnP information.This value
can range from 1 to 1440 minutes.The default period is 30 minutes. Shorter durations ensure that
control points receive current device status at the expense of more network traffic. Longer durations
can compromise the freshness of the device status but can significantly reduce network traffic.
7. Type the advertisement time to live in hops.
The time to live for the advertisement is measured in hops (steps) for each UPnP packet sent. Hops
are the steps a pack et tak es between routers .The number of hops can range from 1 to 255.The def ault
value for the advertisement time to live is 4 hops, which should be fine for most home networks. If you
notice that some de vices are not being updated or reached correctly, it might be necessary to increase
this value.
8. Click the Apply button.
The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the router
and which ports (internal and external) that device opened.The UPnP Portmap Table also displays
what type of port is open and whether that port is still active for each IP address.
9. To refresh the information in the UPnP Portmap Table, click the Refresh button.
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6
Manage Your Network
This chapter describes the router settings for administering and maintaining your router and home network.
The chapter includes the following sections:
•Update the Router and Satellite Firmware
•Change the admin Password
•Set Up Password Recovery
•Recover the admin Password
•View Router Status
•View Satellite Status
•View and Manage Logs of Router Activity
•View Devices Connected to the Network
•View Satellites Connected to the Network
•Monitor Internet Traffic
•Manage the Router Configuration File
•Set Up Remote Management
•Use Remote Access
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Update the Router and Satellite Firmware
You can use the router web interface to check if new firmware is available and update your router and
satellite, or you can manually update the firmware for your router and satellite.
Check for Firmware Updates
To check for new firmware and update your router and satellite:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Firmware Update.
The Firmware Update page displays.
5. Click the Check button.
The router checks to see if new firmware is available for the router and satellite.
6. If new firmware is available, click the Update All button.
The router locates and downloads the firmware for the router and satellite and begins the update.
To avoid the risk of corrupting the firmware, do not interrupt the upgrade. For example,
do not close the browser, click a link, or load a new page. Do not turn off the router
or satellite.
Note
When the upload is complete, y our router and satellite restart.The update process typically takes about
one minute. Read the new firmware release notes to find out if you must reconfigure the router after
updating.
Manually Update Firmware
If a satellite is connected to your router, y ou can log in to the router to manually upload the firmware on your
satellite.
WARNING:
We recommend that you always update the firmware on your satellite first,
and then update your router. Also, do not update the firmware on your router
and satellite at the same time.
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To manually update the firmware on your Orbi router and satellite, follow these high level
steps:
1. Visit netgear.com/support and download the firmware for both your Orbi router and satellite.
2. Update the firmware on your Orbi satellite.
For more information, see Manually Update Satellite Firmware on page 76.
3. Update the firmware on your Orbi router.
For more information, see Manually Update Router Firmware on page 76.
Manually Update Satellite Firmware
To manually update your satellite's firmware:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Firmware Update > Manual Update.
The Firmware Update page displays.
5. Select the check box next to your satellite’s model name.
6. Click the Update button.
The Orbi satellite Firmware Update window opens.
7. If the browser ask y ou for the admin pass word, enter the same pass word that y ou entered for the router.
8. Click the BROWSE button.
9. Locate and select the satellite firmware file that you downloaded.
The firmware file name ends in .img or .chk.
10. Click the UPLOAD button.
It takes a few minutes to complete the process.
11. After Orbi satellite finishes updating, select Status and double-chec k the firmware version on the Status
page.
The firmware on your Orbi satellite is updated.
Manually Update Router Firmware
We recommend that you update your satellite’s firmware before updating the router’s firmware.
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To manually update your router's firmware:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Firmware Update > Manual Update.
The Firmware Update page displays.
5. Click the Browse button.
6. Locate and select the router firmware file you downloaded.
The firmware file name ends in .img.
7. Click the Upload button.
The firmware is updated.
Change the admin Password
This feature let you change the default password that is used to log in to the router with the user name
admin.This password is not the one that you use for WiFi access.The router label sho ws your unique WiFi
network name (SSID) and password for WiFi access.
Be sure to change the pass word for the user name admin to a secure password.The
ideal password contains no dictionary words from any language and contains
uppercase and lowercase letters , numbers, and symbols. It can be up to 30 characters .
Note
To set the password for the user name admin:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Set Password.
The Set Password page displays.
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5. Type the old password, and type the new password twice.
6. To be able to recover the password, select the Enable Password Recovery check box.
We recommend that you enable password recovery.
7. Click the Apply button.
Your settings are saved.
Set Up Password Recovery
We recommend that you enable password recovery if you change the password for the router user name
admin.Then you can recover the password if it is forgotten.This recovery process is supported in Internet
Explorer, Firefox, and Chrome browsers, but not in the Safari browser.
To set up password recovery:
1. Launch a web browser from a computer or WiFi device that is connected to the network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Set Password.
The Set Password page displays.
5. Select the Enable Password Recovery check box.
6. Select two security questions and provide answers to them.
7. Click the Apply button.
Your settings are saved.
Recover the admin Password
We recommend that you enable password recovery if you change the password for the router user name
admin.Then you can recover the password if it is forgotten.This recovery process is supported in Internet
Explorer, Firefox, and Chrome browsers, but not in the Safari browser.
To recover your password:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Click the Cancel button.
If password recovery is enabled, you are prompted to answer two security questions.
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4. Enter the saved answers to the security questions.
5. Enter the serial number of your router.
The serial number is on the router label.
6. Click the Continue button.
A window opens and displays your recovered password.
7. Click the Login again button.
A login window opens.
8. With your recovered password, log in to the router.
View Router Status
To view router status and usage information:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays the router status.
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Display Internet Port Statistics
To display Internet port statistics:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
5. In the Internet Port pane, click the Show Statistics button.
The Show Statistics window opens and displays following information:
•System Up Time.The time elapsed since the router was last restarted.
•Port.The statistics for the W AN (Internet) and LAN (Ethernet) ports. F or each port, the page displays
the following information:
-Status.The link status of the port.
-TxPkts.The number of packets transmitted on this port since reset or manual clear.
-RxPkts.The number of packets received on this port since reset or manual clear.
-Collisions.The number of collisions on this port since reset or manual clear.
-Tx B/s.The current transmission (outbound) bandwidth used on the WAN and LAN ports.
-Rx B/s.The current reception (inbound) bandwidth used on the WAN and LAN ports.
-Up Time.The time elapsed since this port acquired the link.
-Poll Interval.The interval at which the statistics are updated in this page.
6. To change the polling frequency, enter a time in seconds in the Poll Interval field and click the Set
Interval button.
7. To stop the polling entirely, click the Stop button.
Check the Internet Connection Status
To check the Internet connection status:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
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The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status window opens and displays the following information
•IP Address.The IP address that is assigned to the router.
•Subnet Mask.The subnet mask that is assigned to the router.
•Default Gateway.The IP address for the default gateway that the router communicates with.
•DHCP Server.The IP address for the Dynamic Host Configuration Protocol server that provides
the TCP/IP configuration for all the computers that are connected to the router.
•DNS Server.The IP address of the Domain Name Service server that provides translation of network
names to IP addresses.
•Lease Obtained.The date and time when the lease was obtained.
•Lease Expires.The date and time that the lease expires.
6. To return the status of all items to 0, click the Release button.
7. To refresh the page, click the Renew button.
8. To exit the page, click the Close Window button.
View Satellite Status
To view your satellite’s status, it must be connected to your Orbi network.
To view your satellite’s status:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays.
5. In the Connected Satellites section, find your satellite’s IP address.
6. Enter your satellite’s IP address in your web browser’s address bar.
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A login window opens.
7. Enter the same admin user name and password that you entered for the router.
The satellite’s status displays.
View and Manage Logs of Router Activity
The log is a detailed record of the websites you accessed or attempted to access and other router actions.
Up to 256 entries are stored in the log.
To view and manage logs:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Logs.
The Logs page displays the following information:
•Date and time.The date and time the log entry was recorded.
•Source IP.The IP address of the initiating device for this log entry.
•Target address.The name or IP address of the website or news group visited or to which access
was attempted.
•Action.The action that occurred, such as whether Internet access was blocked or allowed.
5. To refresh the log page, click the Refresh button.
6. To clear the log entries, click the Clear Log button.
7. To email the log immediately, click the Send Log button.
View Devices Connected to the Network
You can view all computers or devices that are currently connected to your Orbi network.
To view devices connected to your network:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
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The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays the following information in the Connected Devices section:
•Device Name.This section displays the device model, name, type, and IP address.
•IP Address.This section displays the device IP address.The device’s IP address can change
because the router assigns an IP address to each device when it joins the network.
•MAC Address.This section displays the device MAC address.The unique MAC address for each
device does not change.
•Connection Type.This section displays how the device is connected to the Orbi network through
a wired Ethernet connection or WiFi connection.
•Connected Orbi.This section displays the Orbi router or satellite that the device is connected to.
The Orbi router’s or satellite’s MAC address also displays.
5. To update this page, click the Refresh button.
View Satellites Connected to the Network
You can view the satellites that are connected to your Orbi network.
To view satellites connected to your network:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays the following information in the Connected Satellites section:
•Device Name.This section displays the satellite model, name, and IP address.
•IP Address.This section displays the satellite IP address.The satellite’s IP address can change
because the router assigns an IP address to each satellite when it joins the network.
•MAC Address.This section displa ys the satellite MAC address.The unique MAC address for each
satellite does not change.
•Connection Type.This section displa ys how the satellite is connected to the Orbi network through
a wired Ethernet connection or 2G or 5G WiFi connection.
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•Connected Orbi.This section displays the Orbi router or satellite that the satellite is connected to.
The Orbi router’s or satellite’s MAC address also displays.
•Backhaul Status.This section displays the backhaul connection status between the satellite and
router or another satellite.
5. To update this page, click the Refresh button.
Monitor Internet Traffic
Traffic metering allows you to monitor the volume of Internet traffic that passes through the router Internet
port.You can set limits for traffic volume.
To monitor Internet traffic:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Traffic Meter.
The Traffic Meter page displays.
5. Select the Enable Traffic Meter check box.
6. To control the volume of Internet traffic, use either the traffic volume control feature or the connection
time control feature:
•Select the Traffic volume control by radio button and then select one of the following options:
-No Limit. No restriction is applied when the traffic limit is reached.
-Download only.The restriction is applied to incoming traffic only.
-Both Directions.The restriction is applied to both incoming and outgoing traffic.
•Select the Connection time control r adio b utton and enter the allo wed hours in the Monthl y limit
field.
7. If your ISP charges f or extr a data volume when you mak e a new connection, enter the e xtra data volume
in MB in the Round up data volume for each connection by field.
8. In the Traffic Counter section, set the traffic counter to begin at a specific time and date.
To start the traffic counter immediately, click the Restart Counter Now button.
9. If you want the router to issue a warning message before the monthly limit of Mbytes or hours is reached,
in the Traffic Control section, enter a numeric value.
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By default, the value is 0 and no warning message is issued.
10. To stop the Internet connection when the limit is attained, select the Disconnect and disable the
Internet connection check box.
11. Click the Apply button.
The Internet Traffic Statistics section helps you to monitor the data traffic.
12. To update the Internet Traffic Statistics section, click the Refresh button.
13. To display more information about the data traffic on your router and to change the poll interval, click
the Internet Traffic Status button.
Manage the Router Configuration File
The configuration settings of the router are stored within the router in a configuration file.You can back up
(save) this file to your computer, restore it, or reset it to the factory default settings.
Back Up Settings
To back up the router’s configuration settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Backup Settings page displays.
5. Click the BACK UP button.
6. Specify a location on your network.
A copy of the current settings is saved in the location you specified.
Erase the Current Configuration Settings
You can erase the current configuration and restore the factory default settings.You might want to do this
if you move the router to a different network.
To erase the configuration settings:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
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3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Backup Settings page displays.
5. Click the ERASE button.
The factory default settings are restored.The user name is admin, the password is password, and the
LAN IP address is 192.168.1.1. DHCP is enabled.
Restore Configuration Settings
To restore configuration settings that you backed up:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Backup Settings page displays.
5. Click the Browse button to find and select the .cfg file.
6. Click the RESTORE button.
The file is uploaded to the router and the router reboots.
WARNING:
Do not interrupt the reboot process.
Set Up Remote Management
You can access your router over the Internet to view or change its settings.You must know the router’s
WAN IP address to use this feature. For information about Dynamic DNS, see Dynamic DNS on page 52.
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Be sure to change the pass word for the user name admin to a secure password.The
ideal password contains no dictionary words from any language and contains
uppercase and lowercase letters , numbers, and symbols. It can be up to 30 characters .
See Change the admin Password on page 77.
Note
To set up remote management:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Remote Management.
The Remote Management page displays.
5. Select the Turn Remote Management On check box.
6. In the Allow Remote Access By section, specify the external IP addresses to be allowed to access the
router’s remote management.
F or enhanced security, restrict access to as f ew e xternal IP addresses as is practical.Note
Select one of the following:
•To allow access from a single IP address on the Internet, select the Only This Computer radio
button. Enter the IP address to be allowed access.
•To allow access from a range of IP addresses on the Internet, select the IP Address Range radio
button. Enter a beginning and ending IP address to define the allowed range.
•To allow access from any IP address on the Internet, select the Everyone radio button.
7. Specify the port number for accessing the router.
Normal web browser access uses the standard HTTP service port 80. For greater security, enter a
custom port number for the remote router access. Choose a number from 1024 to 65535, but do not
use the number of any common service port.The default is 8080, which is a common alternate for HTTP.
8. Click the Apply button.
Your settings are saved.
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Use Remote Access
To use remote access:
1. Launch a web browser on a computer that is not on your home network.
2. Type your router’s WAN IP address into your browser’s address or location field followed by a colon (:)
and the custom port number.
For example, if your external address is 134.177.0.123 and you use port number 8080, enter
http://134.177.0.123:8080 in your browser.
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Port Forwarding to a Local Server
If your home network includes a server, you can allow certain types of incoming traffic to reach the server.
For example, you might want to make a local web server, FTP server, or game server visible and available
to the Internet.
The router can forward incoming traffic with specific protocols to computers on your local network.You can
specify the servers for applications and you can also specify a default DMZ server to which the router
forwards all other incoming protocols.
Set Up Port Forwarding to a Local Server
To forward specific incoming protocols:
1. Decide which type of service, application, or game you want to provide.
2. Find the local IP address of the computer on your network that will provide the service.
The server computer must always use the same IP address.To specify this setting, use the reserved
IP address feature. See Manage Reserved LAN IP Addresses on page 58.
3. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
4. Enter orbilogin.com.
A login window opens.
5. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
6. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
7. Leave the Port Forwarding radio button selected as the service type.
8. In the Service Name menu, select the service name.
If the service that you want to add is not in the list, create a custom service. See Add a Custom Port
Forwarding Service on page 91.
9. In the Server IP Address field, enter the IP address of the computer that will provide the service.
10. Click the Add button.
The service displays in the list.
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Add a Custom Port Forwarding Service
To add a custom service:
1. Find out which port number or range of numbers the application uses.
You can usually find this information by contacting the publisher of the application or user groups or
news groups.
2. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
3. Enter orbilogin.com.
A login window opens.
4. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
5. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
6. Leave the Port Forwarding radio button selected as the service type.
7. Click the Add Custom Service button.
The Ports - Custom Services page displays.
8. In the Service Name field, enter a descriptive name.
9. In the Protocol menu, select the protocol.
If you are unsure, select TCP/UDP.
10. In the External Port range field, enter the port numbers.
11. Specify the internal ports by one of these methods:
•Leave the Use the same port range for Internal port check box selected.
•Type the port numbers in the Internal port range field.
12. Type the IP address in the Internal IP address fields or select the radio button for an attached device
listed in the table.
13. Click the Apply button.
The service is now in the list on the Port Forwarding/Port Triggering page.
Edit a Port Forwarding Service
To edit a port forwarding entry:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
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A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
5. Leave the Port Forwarding radio button selected as the service type.
6. In the table, select the radio button next to the service name.
7. Click the Edit Service button.
The Ports - Custom Services page displays.
8. Specify changes to any of the following settings:
•Service Name.Type the service name.
•Protocol. If you are unsure, select TCP/UDP.
•External port range.
•F or the internal ports, leave the Use the same port range for Internal port check bo x selected or
enter the ports in the Internal port range field.
•Internal IP address.Type the IP address in the Internal IP address fields, or select the radio button
for an attached device listed in the table.
9. Click the Apply button.
Your settings are saved.
Delete a Port Forwarding Entry
To delete a port forwarding entry:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
5. Select the Port Forwarding radio button as the service type.
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6. In the table, select the radio button next to the service name.
7. Click the Delete Service button.
Application Example: Make a Local Web Server Public
If you host a web server on your local network, you can use port forwarding to allow web requests from
anyone on the Internet to reach your web server.
To make a local web server public:
1. Assign your web server either a fixed IP address or a dynamic IP address using DHCP address
reservation.
In this example, your router always gives your web server an IP address of 192.168.1.33.
2. In the Port Forwarding/Port Triggering page, configure the router to forward the HTTP service to the
local address of your web server at 192.168.1.33.
HTTP (port 80) is the standard protocol for web servers.
3. (Optional) Register a host name with a Dynamic DNS service, and specify that name on the Dynamic
DNS page of the router.
Dynamic DNS makes it much easier to access a server from the Internet because you can type the
name in the Internet browser. Otherwise, you must know the IP address that the ISP assigned, which
typically changes.
How the Router Implements the Port Forwarding Rule
The following sequence shows the effects of a port forwarding rule:
1. When you type the URL www.example.com in your browser, the browser sends a web page request
message with the following destination information:
•Destination address.The IP address of www.example.com, which is the address of your router.
•Destination port number. 80, which is the standard port number for a web server process.
2. Your router receives the message and finds your port forwarding rule for incoming port 80 traffic.
3. The router changes the destination in the message to IP address 192.168.1.123 and sends the message
to that computer.
4. Your web server at IP address 192.168.1.123 receives the request and sends a reply message to your
router.
5. Your router perf orms Network Address Translation (NAT) on the source IP address, and sends the reply
through the Internet to the computer or WiFi device that sent the web page request.
Port Triggering
Port triggering is a dynamic extension of port forwarding that is useful in these cases:
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•An application must use port forwarding to more than one local computer (but not simultaneously).
•An application must open incoming ports that are different from the outgoing port.
With port triggering, the router monitors traffic to the Internet from an outbound “trigger” port that you specify.
F or outbound traffic from that port, the router saves the IP address of the computer that sent the tr affic.The
router temporarily opens the incoming port or ports that you specify in your rule and f orw ards that incoming
traffic to that destination.
Port forwarding creates a static mapping of a port number or range of ports to a single local computer. Port
triggering can dynamically open ports to any computer when needed and close the ports when they are no
longer needed.
Add a Port Triggering Service
To add a port triggering service:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
5. Select the Port Triggering radio button.
The page adjusts.
6. Click the Add Service button.
The Port Triggering - Services page displays.
7. In the Service Name field, type a descriptive service name.
8. In the Service User menu, select Any, or select Single address and enter the IP address of one
computer:
•Any (the default) allows any computer on the Internet to use this service.
•Single address restricts the service to a particular computer.
9. Select the service type, either TCP or UDP or TCP/UDP (both).
If you are not sure, select TCP/UDP.
10. In the Triggering Port field, enter the number of the outbound traffic port that will open the inbound
ports.
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11. Enter the inbound connection port information in the Connection Type, Starting Port, and Ending
Port fields.
12. Click the Apply button.
The service is now in the Portmap Table.You must enable port triggering before the router used port
triggering for the service that you added. See Enable Port Triggering on page 95.
Enable Port Triggering
To enable port triggering:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
5. Select the Port Triggering radio button.
The page adjusts.
6. Clear the Disable Port Triggering check box.
If this check box is selected, the router does not use port triggering ev en if you specified port triggering
settings.
7. In the Port Triggering Timeout field, enter a value up to 9999 minutes.
This value controls ho w long the inbound ports sta y open when the router detects no activity.This value
is required because the router cannot detect when the application terminates.
Application Example: Port Triggering for Internet Relay Chat
Some application serv ers, such as FTP and IRC serv ers, send replies to multiple port numbers . Using port
triggering, you can tell the router to open more incoming ports when a particular outgoing port starts a
session.
An e xample is Internet Rela y Chat (IRC).Your computer connects to an IRC server at destination port 6667.
The IRC server not only responds to your originating source port, but also sends an “identify” message to
your computer on port 113. Using port triggering, you can tell the router, “When you initiate a session with
destination port 6667, you must also allow incoming traffic on port 113 to reach the originating computer.”
The following sequence shows the effects of the port triggering rule you define:
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1. You open an IRC client program to start a chat session on your computer.
2. Your IRC client composes a request message to an IRC server using a destination port number of 6667,
the standard port number for an IRC server process.Your computer then sends this request message
to your router.
3. Your router creates an entry in its internal session table describing this communication session between
your computer and the IRC server .Your router stores the original information, performs Network Address
Translation (NAT) on the source address and port, and sends this request message through the Internet
to the IRC server.
4. Noting your port triggering rule and observing the destination port number of 6667, y our router creates
another session entry to send any incoming port 113 traffic to your computer.
5. The IRC server sends a return message to your router using the NAT-assigned source port (for example,
port 33333) as the destination port.The IRC serv er also sends an “identify” message to y our router with
destination port 113.
6. When your router receives the incoming message to destination port 33333, it checks its session table
to see if a session is active for port number 33333. Finding an active session, the router restores the
original address information replaced by NAT and sends this reply message to your computer.
7. When your router receives the incoming message to destination port 113, it checks its session table
and finds an active session for port 113 associated with your computer .The router replaces the message’ s
destination IP address with your computer’s IP address and forwards the message to your computer.
8. When you finish your chat session, your router eventually senses a period of inactivity in the
communications.The router then remov es the session inf ormation from its session table , and incoming
traffic is no longer accepted on port numbers 33333 or 113.
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8
Use VPN to Access Your Network
You can use OpenVPN software to remotely access your router using virtual private networking (VPN).This
chapter explains how to set up and use VPN access.
This chapter includes the following sections:
•Set Up a VPN Connection
•Specify VPN Service in the Router
•Install OpenVPN Software
•Use a VPN Tunnel on Your Windows Computer
•Use VPN to Access Your Internet Service at Home
•Block VPN Client Internet Access in the Router
•Use a VPN Tunnel to Access Your Internet Service at Home
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Set Up a VPN Connection
A virtual private network (VPN) lets you use the Internet to securely access your network when you aren’t
home.
This type of VPN access is called a client-to-gateway tunnel.The computer is the client, and the router is
the gateway.To use the VPN feature, you must log in to the router and enable VPN, and you must install
and run VPN client software on the computer.
VPN uses DDNS or a static IP address to connect with your router.
To use a DDNS service, register for an account with a host name (sometimes called a domain name).You
use the host name to access your network.The router supports these accounts: NETGEAR, No-IP, and
Dyn.
If your Internet service provider (ISP) assigned a static WAN IP address (such as 50.196.x.x or 10.x.x.x)
that never changes to your Internet account, the VPN can use that IP address to connect to your home
network.
Specify VPN Service in the Router
You must specify the VPN service settings in the router before you can use a VPN connection.
To specify the VPN service:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service check box.
By default, the VPN uses the UDP service type and uses port 12974. If you want to customize the service
type and port, we recommend that you change these settings bef ore y ou install the OpenVPN software.
6. To change the service type, scroll down and select the TCP radio button.
7. To change the port, scroll down to the Service Port field, and type the port number that you want to
use.
8. Click the Apply button.
Your settings are sav ed.VPN is enabled in the router, but you must install and set up OpenVPN software
on your computer before you can use a VPN connection.
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Install OpenVPN Software
You must install this software on each Windows computer, Mac computer, iOS device, or Android device
that you plan to use for VPN connections to your router.
Install OpenVPN Software on Your Windows Computer
You must install this softw are on each Windows computer that y ou plan to use for VPN connections to your
router.
To install VPN client software on your Windows computer:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6. Specify any VPN service settings on the page.
For more information, see Specify VPN Service in the Router on page 98.
7. Click the For Windows button to download the OpenVPN configuration files.
8. Visit openvpn.net/index.php/download/community-downloads.html to download the OpenVPN
client utility.
9. In the Windows Installer section of the page, double-click the openVPN-install-xxx.exe link.
10. Download and install the Open VPN software on your computer, click the openVPN-install-xxx.exe
file.
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11. Click the Next button.
12. When prompted, read the License Agreement and click the I Agree button.
13. Leave the check boxes selected, and click the Next button.
14. To specify the destination folder, click the Browse button and select a destination folder.
Figure 8. A Windows Security window opens.
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15. Click the Install button.
The window displays the progress of the installation and then displays the final installation page.
16. Click the Finish button.
17. Unzip the configuration files that you downloaded and copy them to the folder where the VPN client is
installed on your device.
For a client device with Windows 64-bit system, the VPN client is installed at
C:\Programfiles\OpenVPN\config\ by default.
18. For a client device with Windows, modify the VPN interface name to NETGEAR-VPN:
a. On your computer, go to the Networks page. If you are using Windows 10, select Control Panel >
Network and Sharing Center > Change adapter settings.
b. In the local area connection list, find the local area connection with the de vice name TAP-Windows
Adapter.
c. Select the local area connection and change its name (not its device name) to NETGEAR-VPN.
If you do not change the VPN interface name, the VPN tunnel connection will fail.
For more information about using OpenVPN on your Windows computer, visit
https://openvpn.net/index.php/open-source/documentation/howto.html#quick.
Install OpenVPN Software on Your Mac Computer
You must install this software on each Mac computer that you plan to use for VPN connections to your
router.
To install VPN client software on your Mac computer:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
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The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6. Specify any VPN service settings on the page.
For more information, see Specify VPN Service in the Router on page 98.
7. Click the FOR MAC OS button to download the OpenVPN configuration files.
8. Visit https://tunnelblick.net/index.html to download the OpenVPN client utility for Mac OS X.
9. Download and install the file.
10. Unzip the configuration files that you downloaded and copy them to the folder where the VPN client is
installed on your device.
The client utility must be installed by a user with administrative priviledges.
For more information about using OpenVPN on your Mac computer, visit
https://openvpn.net/index.php/access-server/docs/admin-guides/183-how-to-connect-to-access-server-from-a-mac.html.
Install OpenVPN Software on an iOS Device
You must install this software on each iOS device that you plan to use for VPN connections to your router.
To install VPN client software on an iOS device:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6. Specify any VPN service settings on the page.
For more information, see Specify VPN Service in the Router on page 98.
7. Click the FOR SMART PHONE button to download the OpenVPN configuration files.
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8. On your iOS device, download and install the OpenVPN Connect app from the Apple app store.
9. On your computer, unzip the configuration files that you downloaded and send the files to your iOS
device.
Note that when you open the .ovpn file, a list of apps displays. Select the OpenVPN Connect app to
open the .ovpn file.
For more information about using OpenVPN on your iOS device, visit
http://www.vpngate.net/en/howto_openvpn.aspx#ios.
Install OpenVPN Software on an Android Device
You must install this software on each Android device that you plan to use for VPN connections to your
router.
To install VPN client software on an Android device:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6. Specify any VPN service settings on the page.
For more information, see Specify VPN Service in the Router on page 98.
7. Click the FOR SMART PHONE button to download the OpenVPN configuration files.
8. On your Android device, download and install the OpenVPN Connect app from the Google Play Store.
9. On your computer, unzip the configuration files that you downloaded and send the files to your Android
device.
10. Open the files on your Android device.
11. Open the .ovpn file using the OpenVPN Connect app.
For more information about using OpenVPN on your Android device, visit
http://www.vpngate.net/en/howto_openvpn.aspx#android.
Use a VPN Tunnel on Your Windows Computer
After you set up the router to use VPN and install the OpenVPN application on your computer , you can open
a VPN tunnel from your computer to your router over the Internet.
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For the VPN tunnel to work, the local LAN IP address of the remote router must use a different LAN IP
scheme from that of the local LAN where your VPN client computer is connected. If both networks use the
same LAN IP scheme, when the VPN tunnel is established, you cannot access your home router or your
home network with the OpenVPN software.
The def ault LAN IP address scheme for the router is 192.x.x.x.The most common IP schemes are 192.x.x.x,
172.x.x.x, and 10.x.x.x. If you experience a conflict, change the IP scheme either f or your home network or
for the network with the client VPN computer. For information about changing these settings, see Change
the LAN TCP/IP Settings on page 55.
To open a VPN tunnel:
1. Launch the OpenVPN application with administrator privileges.
Figure 9.The OpenVPN icon displays in the Windows taskbar.
TIP:You can create a shortcut to the VPN program, then use the shortcut to access the settings and
select the run as administrator check box.Then every time you use this shortcut, OpenVPN
automatically runs with administrator privileges.
2. Right-click the OpenVPN icon.
3. Select Connect.
The VPN connection is established.You can launch a web browser and log in to your router.
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Use VPN to Access Your Internet Service at Home
When you’ re a wa y from home and you access the Internet, you usually use a local Internet service provider .
F or e xample, at a coff ee shop you might be giv en a code that lets y ou use the coff ee shop’ s Internet service
account to surf the web.
Orbi Pro lets you use a VPN connection to access your own Internet service when you’re aw ay from home.
You might want to do this if you tra vel to a geographic location that doesn’t support all the Internet services
that you use at home. For example, your Netflix account might work at home but not in a different country.
Set Up VPN Client Internet Access in the Router
By default, the router is set up to allow VPN connections only to your home network, but you can change
the settings to allow Internet access. Accessing the Internet remotely through a VPN might be slower than
accessing the Internet directly.
To allow VPN clients to use your home Internet service:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service radio button.
6. Scroll down to the Clients will use this VPN connection to access section, and select the All sites on
the Internet & Home Network radio button.
When you access the Internet with the VPN connection, instead of using a local Internet service, you
use the Internet service from your home network.
7. Click the Apply button.
Your settings are saved.
8. Click the FOR WINDOWS or FOR MACOSX button and download the configuration files for your VPN
clients.
9. Unzip the configuration files and cop y them to the folder where the VPN client is installed on your de vice.
For a client device with Windows 64-bit system, the VPN client is installed at
C:\Programfiles\OpenVPN\config\ by default.
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Block VPN Client Internet Access in the Router
By default, the router is set up to allow VPN connections only to your home network, not to the Internet
service f or y our home network. If you changed this setting to allo w Internet access, you can change it bac k.
To allow VPN clients to access only your home network:
1. Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin.The password is the one that you specified the first time that you logged in.
The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service radio button.
6. Scroll down to the Clients will use this VPN connection to access section, and select the Home Network
only radio button.
This is the def ault setting.The VPN connection is only to your home netw ork, not to the Internet service
for your home network.
7. Click the Apply button.
Your settings are saved.
8. Click the FOR WINDOWS or FOR MAC0SX button and download the configuration files for your VPN
clients.
9. Unzip the configuration files and cop y them to the folder where the VPN client is installed on your de vice.
For a client device with Windows 64-bit system, the VPN client is installed at
C:\Programfiles\OpenVPN\config\ by default.
Use a VPN Tunnel to Access Your Internet Service at Home
To access your Internet service:
1. Set up the router to allow VPN access to your Internet service.
See Specify VPN Service in the Router on page 98.
2. On your computer, launch the OpenVPN application.
The OpenVPN icon displays in the Windows taskbar.
3. Right-click the icon and select Connect.
4. When the VPN connection is established, launch your Internet browser.
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9
Troubleshooting
This chapter provides inf ormation to help y ou diagnose and solve prob lems you might e xperience with your Orbi
router or satellite. If you do not find the solution here, chec k the NETGEAR support site at support.netgear.com
for product and contact information.
This chapter includes the following sections:
•Quick Tips
•The Router and Satellite Do Not Sync
•Cannot Log In to the Router
•Cannot Access the Internet
•Troubleshoot Your Network Using the Ping Utility
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Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you restart your network, follow this sequence:
1. Turn off and unplug the modem.
2. Turn off the router.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the router and wait two minutes.
WiFi Settings
Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and the router match.
The WiFi network name (SSID) and WiFi security settings must match exactly.
If you set up an access list, you must add each WiFi-enabled computer or mobile device’ s MAC address to
the router’s access list.
Network Settings
Make sure that the netw ork settings of the computer are correct.Wired and wirelessly connected computers
must use network (IP) addresses on the same network as the router.The simplest way to do this is to
configure each computer to obtain an IP address automatically using DHCP.
Some cable modem service providers require you to use the MAC address of the computer initially registered
on the account.You can view the MAC address on the Attached Devices page.
The Router and Satellite Do Not Sync
If you are experiencing difficulty syncing the router and the satellite, we recommend that you move the
satellite into the same room as the router during the sync.Then move the satellite to a different location.
To sync the router and the satellite:
1. Place the satellite in the same room as the Orbi router.
Use this satellite location only during the sync process.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4. Wait for the satellite’s ring LED to light solid white or magenta.
5. Press the Sync button on the router and then within tw o minutes, press the Sync b utton on the satellite.
The satellite’s ring LED pulses white, then lights one of the f ollo wing colors f or about three min utes and
then turns off:
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•Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
•Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
6. Move the satellite to a location closer to the middle of your home.
7. Connect the satellite to a power source.
8. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
The satellite’s ring LED pulses white, then lights one of the f ollo wing colors f or about three min utes and
then turns off:
•Blue.The Orbi router and satellite successfully synced, and the connection between the router and
satellite is good.
•Amber.The Orbi router and satellite successfully synced, and the connection between the router
and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
•Magenta.The Orbi router and satellite failed to sync. Move the satellite closer to the router and try
again.
Cannot Log In to the Router
Make sure that your computer or mobile device is connected to the Orbi WiFi network. If you do not want
to use a WiFi connection, you can connect your computer to the Orbi router with an Ethernet cable.
If you changed the admin password and you forgot what it is, see Recover the admin Password on page
78.
Cannot Access the Internet
Check your network and Internet connections:
1. Make sure that your WiFi-enabled computer or mobile device is connected to the Orbi network.
2. If you are connected to Orbi b ut you cannot access the Internet, check to see if y our Internet connection
is working.
3. Launch a web browser from a computer or WiFi device that is connected to the network.
4. Enter orbilogin.com.
A login window opens.
5. Enter the router admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
6. Click the ADVANCED tab.
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The ADVANCED Home page displays.
7. Check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service provider (ISP).
If your router cannot obtain an IP address from the ISP, you can force your cable or DSL modem to recognize
your new router by restarting your network. For more information, see Sequence to Restart Your Network on
page 108.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:
•Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require PPP
over Ethernet (PPPoE) or some other type of login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name. Assign the computer host name of your ISP account
as the account name on the Internet Setup page.
•If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s
MAC address, do one of the following:
-Inform your ISP that you bought a new network device and ask them to use the router’s MAC address.
-Configure your router to clone your computer’s MAC address.
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Troubleshoot Internet Browsing
If your router can obtain an IP address b ut your computer is unab le to load any web pages from the Internet,
it might be for one of the following reasons:
•The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can
resume Internet access. If your ISP sets a usage limit, they might charge you for the overage.
•Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet
that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a
DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in the
documentation for your computer.
•The router might not be configured as the default gateway on your computer.
Reboot the computer and v erify that the router address (www .routerlogin.net) is listed b y your computer
as the default gateway address.
•You might be running login software that is no longer needed. If your ISP pro vided a program to log y ou
in to the Internet (such as WinPoET), you no longer need to run that software after installing your
router.You might need to go to Internet Explorer and select Tools > Internet Options, click the
Connections tab, and select Never dial a connection. Other browsers provide similar options.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Launch a web browser from a computer or WiFi device that is connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6. Check the Connection Status window to see if your PPPoE connection is active and working.
If the router is not connected, click the Connect button.
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The router continues to attempt to connect indefinitely.
7. If you cannot connect after several minutes, the router might be set up with an incorrect service name,
user name, or password, or your ISP might be experiencing a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted
to the network.
WiFi Connectivity
If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the problem:
•Does the WiFi-enabled computer or mobile device that you are using find your WiFi network?
If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does not display in
the list of networks that your computer or WiFi device finds. (By default, SSID broadcast is enabled.)
•Does your WiFi-capable device support the security that you are using for your WiFi network (WPA or
WPA2)?
•To view the WiFi settings for the router, use an Ethernet cable to connect a computer to a LAN port on
the router.Then log in to the router, and select BASIC > Wireless.
Be sure to click the Apply button if you change settings.Note
•If you are trying to connect to the 5 GHz 1 or 5 GHz 2 band, does your WiFi-enabled computer or mobile
device support this standard?
•Did your computer or WiFi device automatically connect to a different WiFi network in your area, such
as a WiFi hotspot?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request pac k et to the designated
device.The device then responds with an echo reply.You can easily troubleshoot a network using the ping
utility in your computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up correctly.
To ping the router from a Windows computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You should see a message like this one:
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Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might be experiencing one of the following problems:
•Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are
connected.
Check that the appropriate LEDs are on for your network devices. If your router and computer are
connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that
are connected to your computer and router.
•Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on
your computer.
Verify that the IP address for your router and your computer are correct and that the addresses are on
the same subnet.
Test the Path From Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote device.
To test the path from your computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type:
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in Test the LAN Path
to Your Router on page 112.
If you do not receive replies, check the following:
•Check to see that the IP address of your router is listed as the default gateway for your computer. If
DHCP assigns the IP configuration of your computers, this information is not visible in your computer
Network Control Panel.Verify that the IP address of the router is listed as the default gateway.
•Check to see that the netw ork address of your computer (the portion of the IP address specified by the
subnet mask) is different from the network address of the remote device.
•Check to see that your cable or DSL modem is connected and functioning.
•If your ISP assigned a host name to your computer, enter that host name as the account name on the
Internet Setup page.
•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband
modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that
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modem. If your ISP does this , configure your router to “clone” or “spoof” the MA C address from the authorized
computer.
Troubleshooting
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Orbi Pro
Factory Settings
You can return the Orbi Pro router or satellite to its factory settings. Use the end of a paper clip or a similar
object to press and hold the Reset button on the back of the router or satellite for at least seven seconds.
The router or satellite resets, and returns to the factory settings.
Factory Settings for Orbi Pro Router
The following table shows the factory default settings for the Orbi Pro router.
Table 4. Factory default settings for the router
Default SettingFeature
orbilogin.comUser login URLRouter
login adminUser name (case-sensitive)
passwordLogin password
(case-sensitive)
Use default hardware addressWAN MAC addressInternet
connection 1500WAN MTU size
AutoSensingPort speed
192.168.1.1LAN IPLocal
network
(LAN) 255.255.255.0Subnet mask
EnabledDHCP server
192.168.1.2 to 192.168.1.254DHCP range
192.168.1.2DHCP starting IP address
192.168.1.254DHCP ending IP address
DisabledDMZ
GMT for WW except NA and GR,
GMT+1 for GR, GMT-8 for NA
Time zone
DisabledTime zone adjusted f or daylight
saving time
DisabledSNMP
Disabled (e xcept traffic on port 80,
the HTTP port)
Inbound (communications
coming in from the Internet)
Firewall
Enabled (all)Outbound (communications
going out to the Internet)
DisabledSource MAC filtering
Supplemental Information
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Orbi Pro
Table 4. Factory default settings for the router (Continued)
Default SettingFeature
EnabledWiFi communicationWiFi
See router labelSSID name
WPA2-PSK (AES)Security
EnabledBroadcast SSID
Auto1
Transmission speed
United States in the US;
otherwise, varies by region
Country/region
2.4 GHz front and back haul: Auto
5 GHz front haul:
•Channel 48 for NA, AU, and
CA
•Channel 36 for EU
5 GHz back haul:
•Channel 48 for NA, AU, and
CA
•Channel 36 for EU
RF channel
1Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental f actors, including volume of netw ork traffic, b uilding materials and construction, and network
overhead, lower actual data throughput rate.
Factory Settings for Orbi Pro Satellite
The following table shows the factory default settings for the Orbi Pro satellite.
Table 5. Factory default settings for the satellite
Default SettingFeature
orbilogin.comUser login URLRouter
login adminUser name (case-sensitive)
passwordLogin password (case-sensitive)
Use default hardware addressWAN MAC addressInternet
connection 1500WAN MTU size
AutoSensingPort speed
Supplemental Information
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Orbi Pro
Table 5. Factory default settings for the satellite (Continued)
Default SettingFeature
192.168.1.250LAN IPLocal
network
(LAN) 255.255.255.0Subnet mask
EnabledDHCP server
192.168.1.2 to 192.168.1.254DHCP range
192.168.1.2DHCP starting IP address
192.168.1.254DHCP ending IP address
DisabledDMZ
GMT for WW except NA and GR,
GMT+1 for GR, GMT-8 for NA
Time zone
DisabledTime zone adjusted f or da ylight
saving time
DisabledSNMP
Disabled (except traffic on port 80,
the HTTP port)
Inbound (communications
coming in from the Internet)
Firewall
Enabled (all)Outbound (communications
going out to the Internet)
DisabledSource MAC filtering
EnabledWiFi communicationWiFi
See satellite labelSSID name
WPA2-PSK (AES)Security
EnabledBroadcast SSID
Auto2
Transmission speed
United States in the US; otherwise,
varies by region
Country/region
2.4 GHz front and back haul: Auto
5 GHz front haul:
•Channel 48 for NA, AU, and
CA
•Channel 36 for EU
5 GHz back haul:
•Channel 48 for NA, AU, and
CA
•Channel 36 for EU
RF channel
2Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental f actors, including volume of netw ork traffic, b uilding materials and construction, and network
overhead, lower actual data throughput rate.
Supplemental Information
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Orbi Pro
Technical Specifications
The following are the technical specifications for Orbi Pro router and satellite
Technical Specifications for Orbi Pro Router
The following table shows the technical specifications for the router.
Table 6. Orbi Pro router specifications
DescriptionFeature
TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond,
Dynamic DNS, UPnP, and SMB
Data and routing protocols
•North America: 120V, 60 Hz, input
•UK, Australia: 240V, 50 Hz, input
•Europe: 230V, 50 Hz, input
•All regions (output): 12V, 3.5A DC output
Power adapter
6.8 x 3.3 x 9.7in (174 x 85 x 247 mm)Dimensions
2.06 lb (0.93 kg)Weight
0° to 40°C (32º to 104ºF)Operating temperature
90% maximum relative humidity, noncondensingOperating humidity
FCC Part 15 Class B
VCCI Class B
EN 55 022 (CISPR 22), Class B C-Tick N10947
Electromagnetic emissions
10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45LAN
10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45WAN
Maximum wireless signal rate complies with the IEEE 802.11
standard.3
WiFi
2.4 GHz: Max. 400 Mbps
5 GHz Front haul: Max. 866 Mbps
5 GHz Back haul: Max. 1733 Mbps
Radio data rates
IEEE 802.11b/g/n 2.4 GHz–256 QAM support
IEEE 802.11a/n/ac 5 GHz-256 QAM support
Data encoding standards
Limited by the amount of WiFi network traffic generated by
each node (typically 50–70 nodes)
2.4 GHz: 127
5 GHz (front haul): 127
Maximum number of
computers per wireless
network
Supplemental Information
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Orbi Pro
Table 6. Orbi Pro router specifications (Continued)
DescriptionFeature
2.4 GHz:
•2.412–2.462 GHz (US)
•2.412–2.472 GHz (Europe ETSI)
5 GHz (US):
•5.18 GHz–5.24 GHz
•5.745 GHz–5.825 GHz
5 GHz (EU):
•5.18 GHz–5.24 GHz
•5.26 GHz–5.32 GHz
•5.5 GHz-5.7 GHz
Operating frequency range
WPA-PSK [TKIP], WPA2-PSK [AES]802.11 security
3Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental f actors, including volume of netw ork traffic, b uilding materials and construction, and network
overhead, lower actual data throughput rate.
Technical Specifications for Orbi Pro Satellite
The following table shows the technical specifications for the satellite.
Table 7. Orbi Pro satellite specifications
DescriptionFeature
TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond,
Dynamic DNS, UPnP, and SMB
Data and routing protocols
•North America: 120V, 60 Hz, input
•UK, Australia: 240V, 50 Hz, input
•Europe: 230V, 50 Hz, input
•All regions (output): 12V, 3.5A DC output
Power adapter
6.8 x 3.3 x 9.7in (174 x 85 x 247 mm)Dimensions
2.06 lb (0.93 kg)Weight
0° to 40°C (32º to 104ºF)Operating temperature
90% maximum relative humidity, noncondensingOperating humidity
Supplemental Information
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Orbi Pro
Table 7. Orbi Pro satellite specifications (Continued)
DescriptionFeature
FCC Part 15 Class B
VCCI Class B
EN 55 022 (CISPR 22), Class B C-Tick N10947
Electromagnetic emissions
10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45LAN
10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45WAN
Maximum wireless signal rate complies with the IEEE 802.11
standard.4
WiFi
2.4 GHz: Max. 400 Mbps
5 GHz Front haul: Max. 866 Mbps
5 GHz Back haul: Max. 1733 Mbps
Radio data rates
IEEE 802.11b/g/n 2.4 GHz–256 QAM support
IEEE 802.11a/n/ac 5 GHz-256 QAM support
Data encoding standards
Limited by the amount of WiFi network traffic generated by
each node (typically 50–70 nodes).
2.4 GHz: 127
5 GHz (front haul): 127
Maximum number of computers
per wireless network
2.4 GHz:
•2.412–2.462 GHz (US)
•2.412–2.472 GHz (Europe ETSI)
5 GHz (US):
•5.18 GHz–5.24 GHz
•5.745 GHz–5.825 GHz
5 GHz (EU):
•5.18 GHz–5.24 GHz
•5.26 GHz–5.32 GHz
•5.5 GHz-5.7 GHz
Operating frequency range
WPA-PSK [TKIP], WPA2-PSK [AES]802.11 security
4Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental f actors, including volume of netw ork traffic, b uilding materials and construction, and network
overhead, lower actual data throughput rate.
Supplemental Information
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Orbi Pro