Table of Contents
- Overview
- Unpacking the AV Bridge Mini
- A Quick Look at the AV Bridge Mini
- Installation
- Web Interface
- System Administration Tasks
- For Non-DHCP Environments: Configuring the Device with a Static IP Address fo...
- Changing the Device's Hostname
- Optional For DHCP Environments: Changing from a DHCP Address to a Static IP A...
- Setting System Time and Time Zone
- Managing Access and Passwords
- Enabling or Requiring HTTPS
- Adding Room Information
- Rebooting
- Exporting and Importing Configuration Data
- Updating the Firmware
- Contacting Vaddio Technical Support
- Viewing Diagnostic Logs
- Performance and Behavior Settings
- Serial Command API
- Specifications
- Troubleshooting and Care
- Compliance Statements and Declarations of Conformity
- Warranty and Return Policy
- Photo Credits
- Index
Vaddio 999-8240-001 User Manual
Displayed below is the user manual for 999-8240-001 by Vaddio which is a product in the AV Conferencing Bridges category. This manual has pages.
Related Manuals
Complete Manual for the
AV Bridge Mini
HD Audio/Video Encoder
Document 411-0029-30 Rev B
January 2019
ii
Contents
Overview 1
About this Guide 1
Features 1
Unpacking the AV Bridge Mini 2
A Quick Look at the AV Bridge Mini 3
Connector Panel 3
Installation 4
Don’t Void Your Warranty! 4
Cabling Notes 4
Basic Connections 5
RS-232 Serial Communication Settings and Port Pin-outs 6
Powering Up 6
Web Interface 7
Getting the Device's IP Address 7
Compatible Web Browsers 7
User Access 8
Admin Access 9
Compact Menu View 9
Web Interface Cheat Sheets 10
System Administration Tasks 11
For Non-DHCP Environments: Configuring the Device with a Static IP Address for Initial
Installation 11
Changing the Device's Hostname 13
Optional For DHCP Environments:Changing from a DHCP Address to a Static IP Address 14
Setting System Time and Time Zone 15
Managing Access and Passwords 16
Enabling or Requiring HTTPS 17
Adding Room Information 18
Rebooting 19
Exporting and Importing Configuration Data 20
Updating the Firmware 22
Contacting Vaddio Technical Support 23
Viewing Diagnostic Logs 23
Performance and Behavior Settings 24
Configuring Audio Settings 24
Muting and Setting Volume 24
Microphone Adjustments 25
Speaker Adjustments 25
Synchronizing Audio with Video in the IP Stream 26
Routing Audio 27
Setting Gain Between Input and Output (Crosspoint Gain) 28
Configuring Streaming Settings 29
Supported Input Resolutions and Frame Rates 29
Configuring USB Streaming 29
Set IP Streaming Video Settings 30
RTSP Streaming Settings 32
RTMP Streaming Settings 33
Stopping the IP Stream 34
Advanced: Changing MTU 34
Customizing Labels 35
Serial Command API 36
audio volume 37
audio mute 38
audio route 39
audio crosspoint-gain 40
streaming settings get 41
streaming ip enable 42
network ping 42
network settings get 43
system reboot 43
system factory-reset 44
version 44
history 45
help 45
exit 45
Specifications 46
Troubleshooting and Care 47
Power Issues 47
Network and Communication Issues 48
Restoring Factory Defaults 48
Operation, Storage, and Care 48
Compliance Statements and Declarations of Conformity 49
FCC Part 15 Compliance 49
ICES-003 Compliance 49
European Compliance 50
Warranty and Return Policy 51
Photo Credits 55
Index 56
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Complete Manual for the AV Bridge Mini HD Audio/Video Encoder
Overview
This guide provides information about the AV Bridge Mini HD audio/video encoder:
n999-8240-000 AV Bridge Mini, North America
n999-8240-001 AV Bridge Mini, Europe/UK
n999-8240-009 AV Bridge Mini, Australia/New Zealand
About this Guide
This guide covers:
nUnpacking and installing the HD audio/video encoder
nThe HD audio/video encoder's physical features and user interfaces
nAdministration and configuration tasks
nSerial API command reference
nSpecifications
nTroubleshooting and maintenance
nWarranty and compliance/conformity information
For your convenience, the information you need to install this product is also available in the smaller, stand-
alone Installation Guide for the AV Bridge MiniHD Audio/Video Encoder, which covers unpacking,
physical features, switch settings, installation, and initial power-up.
Download manuals, dimensional drawings, and other information from www.vaddio.com/support.
Features
nBridges two audio sources and one HDMI camera or other video source into a soft-client conferencing
or IP streaming environment (RTSP or RTMP)
nSimultaneous USB 3.0 and IP streaming, video and audio
nDelivers IP stream resolution up to 1080p/30 and USB stream resolution up to 1080p/60
nAccepts up to 2160p/30 from the camera or other video source
nAudio mixer
nPhantom power to microphones
nPower over Ethernet (PoE)
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Unpacking the AV Bridge Mini
Make sure you received all the items you expected. Here is the packing list for the AV Bridge Mini.
North America:AV Bridge Mini, part number 999-8240-000
Europe and UK: AV Bridge Mini, part number 999-8240-001
Australia and New Zealand: AV Bridge Mini, part number 999-8240-009
nAV Bridge Mini
nPoE+ power injector with AC cord set(s)
nHalf-rack mounting kit
n3-position Phoenix-style connectors (qty. 4)
nCat-5 cable, 6 ft (1.8 m)
nUSB 3.0 cable, type A to type B, 6 ft (1.8 m)
nQuick Start Guide
Optional dual half-rack and under-table mounts are also available.
Contact us if you can't find the mount you need.
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A Quick Look at the AV Bridge Mini
nIP Address button and indicator light:
oPress to display the device's IP address in the USB stream. Press again to dismiss the IP address
information.
oIlluminated: Streams are displaying the IP address.
oOff: Normal display.
nPower/Reset button and indicator light:
oPress to reboot the device.
oIlluminated: Normal operation.
oOff: No power to the device.
oBlinking: Error.
nDimensionally enhanced puffy badge: We have spared no expense to provide a lovely, dimensionally
enhanced logo badge to elevate your visual experience. It's quite shiny. We hope you'll enjoy it.
Connector Panel
nNetwork/PoE – This port provides access to the web interface and powers the AV Bridge Mini.
nUSB 3.0 – Uncompressed video output with PCM audio for conferencing applications.
nAudio I/O Line Out 1 and Line Out 2 – Far-end audio from conferencing application or as configured in
the audio matrix.
nAudio I/O Mic/Line In 1 and Mic/Line In 2 – Microphone or other audio inputs. Can be configured to
supply phantom power.
nHDMI – Video (and audio, if available)from the connected camera or other HDMI source.
nRS-232 – Connect to an optional third-party control system.
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Installation
This section covers how to install and connect the product. It also provides safety information and other
guidance related to installing the product.
Note
This product is intended for installation and use only in environments where all RS-232 and PoE/PoE+
connections originate within the building.
Or in UL's preferred phrasing...
PoE-type networks connected to this equipment are for intra-building use only and should not be
connected to lines that run outside the building in which this product is located.
Don’t Void Your Warranty!
Caution
This product is for indoor use. Do not install it outdoors or in a humid environment without the appropriate
protective enclosure. Do not allow it to come into contact with any liquid.
Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these
things happen, return it to Vaddio for safety and functional testing.
Cabling Notes
Use Cat-5e or better cable and standard RJ-45 connectors (568B termination). We recommend using high-
quality connectors and a high-quality crimping tool.
Note
Do not use pass-through RJ-45 connectors. If they are crimped incorrectly, they can damage the
connectors on the product, cause intermittent connections, and degrade signal quality. Physical damage to
the connectors may void your warranty.
Intact – will make reliable contact
with cable connector
Damaged – Bent contact fingers
will NOT make reliable contact
with cable connector
Use Cat-5e or better cable. We recommend using high-quality connectors and a high-quality crimping tool.
We recommend shielded cabling if the cables will be coiled, run tightly with other cables, or placed close to
sources of electromagnetic interference such as power lines.
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty
Pro Tip
To prevent tragic mishaps, label both ends of every cable.
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Basic Connections
This diagram shows a basic installation.
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Complete Manual for the AV Bridge Mini HD Audio/Video Encoder
RS-232 Serial Communication Settings and Port Pin-outs
The RS-232 serial port (color-coded blue) on the back panel connects to a third-party controller.
RS-232 connector pin-out:
nPin 1: Not used
nPin 2: Not used
nPin 3: Not used
nPin 4: Not used
nPin 5: Not used
nPin 6: GND
nPin 7: TXD (to RXD of camera)
nPin 8: RXD (from TXD of camera)
Communication parameters:
Parameter Value
Communication Speed 38400 bps
Start bits 1
Stop bits 1
Data bits 8
Parity None
Flow control None
Caution
Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment
damage and will void the warranty
Depending on the equipment connected to the RS-232 port, you may need a null-modem (crossover) cable.
Powering Up
Power up the AV Bridge Mini and the connected equipment at the same time, or power up the connected
equipment before you power up the AV Bridge Mini.
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Web Interface
The HD audio/video encoder provides a web interface to allow configuration via the IP network connection,
using a browser. The web interface allows you to:
nSet idle session behavior and passwords
nManage network and streaming settings
nAdd identifying information to the web interface
nBack up, reboot, reset, or update the device
nView information about the device's firmware and current settings
You can access the web interface either through the network or from a computer connected directly to the
network port.
When connected to a LAN that has a DHCP server, the HD audio/video encoder will get its IP address,
gateway and routing information automatically and you will be able to browse to it. In the absence of a
DHCP server, the device's default IP address is 169.254.1.1 and its subnet mask is 255.255.0.0.
If the LAN does not have a DHCP server, you will need to configure the device for your network, as it may
default to the same IP address as other devices.
Getting the Device's IP Address
To see the AV Bridge Mini's current IP address, press the IP button on the front panel. The IP address and
other network information is displayed on the USB and IP streams. Access the USB stream from the
connected computer.
Compatible Web Browsers
Supported web browsers:
nChrome®
nFirefox®
nMicrosoft® Internet Explorer®
nSafari®
Other browsers may also work.
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User Access
You can access the web interface using the device's IP address. If your network supports hostname
resolution, you can configure the device with an easy-to-remember hostname and access the web interface
using the hostname instead of the IP address.
Note
Only the operator's page is available with user or guest access.
Enter the IP address or hostname in your browser's address bar. (See Getting the Device's IP Address if
you do not already know it.) If you use the hostname, you may need to enter http:// as a prefix to keep
the browser from treating it as a search query.
If the system is configured for guest access, you will not need to log in.
If a login is required, the username is user. Contact the system administrator if you do not know the
current password.
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Admin Access
If no administrative controls (such as networking, security, or system pages) are available, you’re logged in
at the user level, or guest access is enabled and you’re not logged in at all.
Use the menu access button to select the admin login. The default password is password. The admin has
access to all pages of the web interface.
Note
For best security, Vaddio strongly recommends changing the default password(s). Using default
passwords leaves the product vulnerable to tampering. See Managing Access and Passwords.
The admin account has access to system administration tasks and performance/behavior configuration
tasks.
System administration tasks are on the following pages, listed in the lower portion of the left navigation
panel:
nNetworking page– Configure date and time settings, hostname, and IP addressing
nRoom Labels page – Information to display on the web interface screens, including the conference
room name and phone number and the in-house number for AV assistance.
nHelp page– Tech support contact information and a link to the product information library on the Vaddio
website.
nDiagnostics page– View or download logs when troubleshooting issues.
nLogout button– A graceful way to leave the web interface in a password-protected state.
Performance and behavior configuration tasks are on the following pages, listed in the upper portion of the
left navigation panel:
nAudio page– Configure and adjust audio inputs and outputs; configure the audio matrix
nStreaming page– Configure USBand IP streaming
Compact Menu View
By default, the navigation buttons display an icon and a text label. The web
interface provides a compact view of the menu buttons along with the default
view. The button at the bottom of the menu toggles between the two views.
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Web Interface Cheat Sheets
Where to find the controls you need right now.
With admin access:
What do you need? Go to this page
Global audio mute/unmute Available from any page
All other audio functions Audio
Global video mute/unmute Available from any page
IP streaming and USB streaming settings Streaming
Passwords for admin and user accounts; guest access; Telnet access Security
Enable/disable session timeout Security
Hostname and network settings Networking
Time and date settings Networking
Reboot or factory reset System
Backup and restore operations System
Firmware update and current version System
Helpdesk phone number for end users Room Labels
Contact information for Vaddio helpdesk Help
Diagnostic log Diagnostics
Information about the device's location Room Labels
Standby Available from any page
Logout Available from any page
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System Administration Tasks
Administrative tasks are on these pages of the web interface, shown in the lower
portion of the left navigation panel:
nNetworking – Network configuration, time zone and NTP server
nSecurity – Passwords, guest access, other IT security-related settings
nRoom Labels – Helpful information to display in the web interface
nSystem – Controls to reboot, export and import configuration data, and run
firmware updates
nHelp – Contact information for Technical Support and a link to the
documentation for this product
nDiagnostics – Logs to help Technical Support troubleshoot issues
Note
Typically, you do not need to configure the device to work with connected Vaddio
products; this is done automatically.
For Non-DHCP Environments: Configuring the Device with a Static IP
Address for Initial Installation
NETWORKING PAGE
Caution
Consult your IT department before editing network settings. Errors in network configuration can make the
device inaccessible from the network. Do not change DHCP/Static addressing, IP address, subnet mask,
or gateway unless you are very familiar with the characteristics and configuration of the network where you
install the device.
By default, the device is set to DHCP and you do not need to configure it with a static IP address.
However, if no DHCP server is available to automatically assign an address, the device will use the default
IP address of 169.254.1.1. Other devices may default to the same IP address. If this is the case, you may
need to follow this procedure.
If you install more than one device on a network that does not automatically assign IP addresses (a non-
DHCP network), follow this procedure to prevent IP address conflicts.
Note
If the device is currently at an IP address other than 169.254.1.1, skip this section unless you are
instructed to configure it with a static IP address.
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To access the device's Networking page during installation (skip this procedure if the device has
already been in service on this network):
1. Connect the device according to the connection diagram, but do not connect it to the network.
2. Connect the network port on the device to the network port on a computer. You may need a crossover
cable.
3. Open a browser and access the device's web interface at http://169.254.1.1.
4. Log in as admin. The default password is password.
5. Navigate to the Networking page.
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To configure the device with a specific static IP address:
1. Work with your IT department to determine the correct IP address, subnet mask, and gateway to
assign.
2. On the Networking page, set IP Address to Static.
3. Enter the IP address, subnet mask, and gateway as directed by the IT staffer; then save your work.
The device is now ready to be connected to the network.
Changing the Device's Hostname
NETWORKING PAGE
If your network supports hostname resolution, you may find it convenient to change the device's hostname
to something easy to remember. Work with your IT department to ensure that the new hostname conforms
to the organization's naming conventions.
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Optional For DHCP Environments:Changing from a DHCP Address to a
Static IP Address
NETWORKING PAGE
In a network that assigns IP addresses automatically, the device's IP address may change from time to
time. To keep this from happening, set the IP address to Static after the device has received an IP address.
Do not change the IP address, subnet mask, or gateway.
You may wish to change the IP addresses of other connected equipment to static addresses as well. For
all Vaddio products with web interfaces, this setting is on the Networking page.
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Setting System Time and Time Zone
NETWORKING PAGE
Using automatic NTP updating ensures that the timestamps in the device's diagnostic log are accurate.
Specifying your time zone may make it easier to match logged events with other actions and external
events.
1. To make the time zone and NTP server editable, enable Automatic NTP Updating.
2. Select the desired time zone from the list.
3. Optional: Specify the NTP server to use. If you are not sure about this, use the default.
4. Save your changes.
5. To update the system time immediately, select Refresh. Otherwise, the time will update the next time
the device contacts the NTP server.
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Managing Access and Passwords
SECURITY PAGE
You can set up the appropriate level of security to conform to your organization's requirements.
Note
Consult your network security specialist before changing any of these settings.
Change a password – Select Edit Password for the appropriate account (user or admin) to open the Edit
Password dialog box.
Idle session time-out – check the box labeled Automatically Expire Idle Sessions to automatically log you
out of the web interface after 30 minutes without interaction.
Require a password for user access – clear the box labeled Allow Guest Access. (A password is always
required for administrative access via the web interface or a Telnet session.)
Disable Telnet access – clear the box labeled Telnet Server Enabled.
Note
For best security, Vaddio strongly recommends changing the user and admin passwords. Using
the default passwords leaves the product vulnerable to tampering.
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Enabling or Requiring HTTPS
SECURITY PAGE
By default, the web interface uses the HTTP protocol. You can configure the web interface to require a
secure HTTPS connection instead.
Caution
Work with your network security professional to manage the device's SSL certificate. Do not make any
changes in the Certificate or Private Key text boxes without guidance from your organization's network
security professional.
The settings in this section are under Advanced Settings.
To switch to a secure HTTPS connection for the remainder of your session:
Select Switch to HTTPS.
Note
If the device is configured for HTTPS access but no SSL certificate is installed, your browser may present
messages warning you that your connection is not secure, because the site's certificate is not valid.
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To require HTTPS connections:
Clear the box labeled HTTP Access Enabled. The device's web interface will only be available via an
HTTPS connection.
Adding Room Information
ROOM LABELS PAGE
Enter information about the location of the equipment and the local IT or A/V help line. This information will
be displayed on all pages of the web interface.
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Rebooting
SYSTEM PAGE
This can help if the device stops responding as you expect.
In the System Utilities section, select Reboot, then confirm. You will need to log in again after the reboot.
If rebooting the device doesn't fix the problem, you may need to restore factory defaults. But before you
take that step, back up the configuration.
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Exporting and Importing Configuration Data
SYSTEM PAGE
If your organization uses several of the same product, you may choose to configure one of them, verify that
the configuration is good, and then copy it to the others. Most Vaddio professional AV products and
cameras have this capability.
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To export a configuration:
To save a copy of the current configuration, select Export Data.
The configuration exports as a .dat file and downloads to your default file download location. The filename
is the device's hostname followed by the .dat file extension. If you only need to back up the configuration,
you're done.
Note
This operation does not copy device-specific data such as hostname or sensitive data such as passwords.
To import a configuration:
1. Select Import. The Import Data box opens.
2. Select Choose File, and browse to the .dat file to be imported.
3. Select Begin Importing Data. When the import is complete, the device reboots and you will need to log
in again.
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Updating the Firmware
From time to time, we issue new firmware to introduce new features and other product improvements, and
to fix issues that turn up. We recommend keeping all your Vaddio products up to date, to get the most out of
them.
Firmware updates do not change the configuration or password.
Note
It is rare for an update to generate errors. If this happens, please read them carefully and record them.
Screen shots of the error message may be very helpful in troubleshooting the problem. If the update does
not finish successfully, contact Vaddio technical support immediately.
1. In a separate browser tab or window, go to the appropriate product page, or to the software updates
section of support.vaddio.com and download the appropriate update file.
2. In the Firmware Update pane, select Choose File. Then browse to the update file and select it.
3. Select Begin Firmware Update.
4. READ the information in the Confirm dialog box and be sure you understand it.
5. When you are ready to start the update, select Continue. The device reboots as the last step in the
update process.
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Contacting Vaddio Technical Support
HELP PAGE
If you can't resolve an issue using your troubleshooting skills (or the Troubleshooting table in this manual),
we are here to help. You'll find technical support contact information on the Help page. Each product
displays a different link, to provide direct access to the product information.
Viewing Diagnostic Logs
DIAGNOSTICS PAGE
If you encounter a problem that you can’t solve, your Vaddio technical support representative may ask you
to download and email the log file available from the Diagnostics screen.
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Performance and Behavior Settings
Performance and behavior settings for the AV Bridge Mini HD audio/video encoder are on these pages of
the web interface, shown in the upper portion of the left navigation panel:
nAudio – Adjusting audio inputs and outputs; configuring the audio matrix
nStreaming – Configuring USB streaming and IP streaming
Configuring Audio Settings
AUDIO PAGE (MULTIPLE TABS)
The web interface provides separate controls for each of the audio inputs and
outputs:
nAnalog – Line/Mic inputs 1 and 2 (typically the room's microphones) ; audio line out 1 and 2 (typically the
room's speakers)
nDigital – Near-end and far-end audio for the USB stream and the IP stream
nMatrix – defines audio routing
Muting and Setting Volume
AUDIO PAGE, ANALOG AND DIGITAL TABS
To mute all audio:
Use the microphone mute control at the top of any page.
To mute a specific audio input or output:
Click the icon button (microphone or speaker) associated with the input or output.
To change the volume of a specific audio input or output:
Move the volume slider associated with the input or output.
Note
For best performance with most computers, we recommend setting the USB Record volume high.
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Microphone Adjustments
AUDIO PAGE, ANALOG TAB
To adjust for more natural speech reproduction:
nHigh-pass filter – Specify the lowest frequency that the microphone should pick up. Use this setting to
reduce low-frequency background noise such as heating/air conditioning systems.
nLow-pass filter – Specify the highest frequency that the microphone should pick up. Use this setting to
reduce hissing sounds and make speech sound natural.
nAutomatic Gain Control – Check the box to adjust gain automatically to compensate for differences
in volume as different people speak.
Speaker Adjustments
AUDIO PAGE, ANALOG TAB
To compensate for differing speech volumes:
If some people on the far end are inaudible while others are too loud, check the Compressor box to reduce
the dynamic range from the connected speakers.
To compensate for specific audio issues on the far end:
Use the equalizers for the analog outputs to attenuate specific frequency ranges. This can help if the far-
end audio includes unwanted elements such as a rumbling HVAC system or a cricket in the room.
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Synchronizing Audio with Video in the IP Stream
AUDIO PAGE, DIGITAL TAB
If the video lags noticeably behind the audio in the IP stream, check the Delay box for the appropriate audio
outputs and enter a delay value in milliseconds. The delay may differ from one output to the other.
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Routing Audio
AUDIO PAGE, MATRIX TAB
The audio matrix defines where each audio output originates. Each column of the matrix shows one audio
output, and each row shows one audio input. Table cells highlighted in blue mean that the input represented
in that row is routed to the output represented in that column.
To specify how the AV Bridge Mini uses a given audio input, locate its row. Locate the column representing
the desired output and select the table cell where the desired row and column intersect.
Example: In the screen shot below...
nThe microphone or other audio source connected to Mic/Line In 1 provides the left-channel audio in both
the USB and IP streams.
nThe microphone or other audio source connected to Mic/Line In 2 provides the right-channel audio in
both the USB and IP streams.
nThe USB stream and the IP stream both send the left channel of far-end audio to the speaker connected
to Line Out 1, and right channel to the speaker connected to Line Out 2. Depending on how the audio is
configured at the far end, people in the room may hear the far end in stereo.
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Setting Gain Between Input and Output (Crosspoint Gain)
To adjust crosspoint gain between any input and the output to which it is routed, right-click the table cell in
the matrix to open a gain control.
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Configuring Streaming Settings
STREAMING PAGE
USB streaming cannot be disabled. IP streaming is disabled by default.
Supported Input Resolutions and Frame Rates
The AV Bridge Mini accepts the following resolutions and frame rates from the connected camera or other
video input device:
n3840x2160p at 30 fps
n1920x1080p at 60, 59.94, 50, and 30 fps
n1920x1080i at 60, 59.94, and 50 fps
n1280x720p at 60, 59.94, and 50 fps
n1440x900 at 60 fps
n1280x800 at 60 fps
Configuring USB Streaming
STREAMING PAGE
To change the USB device name:
Edit the USB Device Name to change the way the AV Bridge Mini shows up in your soft client's device
selection list.
To allow soft client control of the audio:
Check the Enabled box for HID Audio Controls to allow conferencing applications to control the audio.
Note
Most USB streaming settings are automatically negotiated with the conferencing application.
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Set IP Streaming Video Settings
STREAMING PAGE
If you are not sure how to configure streaming settings, start with the Easy mode defaults. This configures
most settings automatically.
To set up IP streaming in Easy quality mode:
1. Select Easy quality mode.
2. Select the desired IP streaming resolution. This determines the size of the window in which the stream
is displayed.
3. Easy quality mode only: Select Video Quality.
4. Save your changes.
Pro Tip
If streaming video quality is poor, try a lower resolution or bandwidth.
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To set up IP streaming in Custom quality mode:
1. Select Custom quality mode.
2. Select the desired resolution.
3. Select the desired IP streaming frame rate.
4. Select Constant or Variable bit rate.
5. Constant bit rate only: Set Max Bandwidth.
6. Variable bit rate only: Set the Quality (Quantization) slider.
7. Save your changes.
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RTSP Streaming Settings
STREAMING PAGE
RTSP port: Vaddio strongly recommends using the default RTSP port number.
Path: The portion of the streaming URL that appears after the IP address. You may wish to change this to
help identify the stream source – for example, demo-studio-3.
URL: The location where the stream can be viewed. This will change if you edit the path.
To view the RTSP stream:
1. Open a stream viewer such as VLC Media Player.
2. Select "Network stream" or your viewer's equivalent option.
3. Copy the streaming URL from the device's Streaming page and paste it into the viewer as the URL for
the network stream.
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RTMP Streaming Settings
STREAMING PAGE
To use RTMP streaming, you must have an account with a streaming service.
Notes
When RTMP streaming is selected and a content service provider is configured, the device streams to the
service until you stop the stream. Configure RTMP streaming before enabling it.
The RTMP stream can only be viewed from the content service provider. No local display or preview is
available.
To configure an RTMP streaming service:
1. Select RTMP streaming, then select Settings.
2. Expand the information box for the service.
3. Enter the name of the service.
4. Paste in the key and URL(s) provided by the service.
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To select the enabled RTMP streaming service:
Expand the list of available streaming services, and select the one to use.
Enable IP streaming when you are ready to start sending content to the streaming service.
Stopping the IP Stream
STREAMING PAGE
Just as a camera outputs video unless you mute it or put it in standby, the AV Bridge Mini streams audio
and video unless you take action to stop the stream.
Options:
nTo stop IPstreaming entirely: Clear the Enable IP Streaming check box.
nTo stop the video portion of the stream, but leave the stream running: Mute the video. Audio
remains available.
nTo stop the audio portion of the stream, but leave the stream running: Mute the audio. Video
continues to stream.
nTo stop sending the stream to a content service provider but make it available as a network
stream: Change from RTMP to RTSP streaming. Local video is still displayed on the connected screen
(s).
nTo stop all streaming: Put the AV Bridge Mini in standby mode. All AV Bridge Mini functions stop.
Advanced: Changing MTU
STREAMING PAGE
The default packet size for streaming is 1400. Do not change this except in consultation with your network
administrator.
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Customizing Labels
Some of the labels in the web interface are customizable – because you may find, for example, that
"Podium" is a more useful label than "Line/Mic 1."
When in doubt, try it.
Right-click the label you want to rename. If it is customizable, it opens a dialog box.
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Serial Command API
The Vaddio serial command API allows an external device such as an AMX or Crestron presentation
system to control the device. It is also used for device macros. The serial command API can be accessed
via Telnet or direct RS-232 connection. Commands are the same using either communication protocol.
Note
When you connect via Telnet, you must log in using the admin account.
Things to know about Telnet:
nTelnet port 23 is used.
nThe > character is the command prompt.
nUsing a question mark as a command or command parameter will bring up a list of available
commands, subcommands, or command parameters. For example, ?returns all top-level commands;
system ? returns the valid subcommands for the system command; and system reboot ? returns
the parameter available for the system reboot command.
nCTRL-5 clears the current serial buffer on the device.
Typographical conventions:
nn {x | y | z} – Choose x, y, or z.
nn <variable> – The named variable (such as <ip address>)is required.
nn < x..y > – Avalue in the range of x through y is required.
nn [optional] – This parameter (such as [speed <1..7>]) is not required.
For information about the RS-232 serial interface, see RS-232 Serial Communication Settings and Port
Pin-out.
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audio volume
Gets or sets the volume of the specified audio channel. The valid range depends on the channel.
Synopsis audio [channel ] volume {get | up | down | set <level> }
Channels master Gets or sets the volume of the audio master
control.
line_in_1
line_in_2
Gets or sets the volume of the specified Audio
Line In.
usb3_playback_left
usb3_playback_right
Get or set the volume for the USB3 Playback
Left/Right input channel.
hdmi_in_left
hdmi_in_right
Get or set the volume for the left/right channel of
the specified HDMI input.
line_out_1
line_out_2
Gets or sets the volume of the specified Audio
Line Out.
usb3_record_left
usb3_record_right
Get or set the volume for the USB3 Record
Left/Right output channel.
ip_out_left
ip_out_right
Get or set the volume for the left/right channel of
the IP stream's audio.
Options get Returns the current volume of the specified
channel.
up Increases the volume of the specified channel by
1 dB.
down Reduces the volume of the specified channel by 1
dB.
set <level> Sets the volume of the specified channel in dB.
Valid ranges:
Line in, line out, master/AEC reference: -50.0 to
20.0 dB
USB, IP, and HDMI: -42.0 to 6.0 dB
Examples audio line_in_1 volume up
OK
>
Increases the volume for Line In 1 by 1 dB.
audio line_out_1 volume get
volume -10.0 dB
OK
>
Returns the current volume for the speaker connected to the line out port.
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audio mute
Gets or sets the mute status of the specified audio channel.
Synopsis audio <channel> mute {get | on | off | toggle}
Channels master Gets or sets the mute status of master audio mute, the
emergency mute for all channels. This is equivalent to
the Mute button on the front panel or in the operator's
web interface.
line_in_1
line_in_2
Gets or sets the mute status of the specified Line In
port.
usb3_playback_left
usb3_playback_right
Gets or sets the mute status of the USB3 Playback
Left/Right channel.
hdmi_in_left
hdmi_in_right
Gets or sets the mute status of the left/right channel of
the HDMI audio input.
line_out_1
line_out_2
Gets or sets the mute status of the specified Line Out
port.
usb3_recond_left
usb3_record_right
Gets or sets the mute status of the USB3 Record
Left/Right channel.
ip_out_left
ip_out_right
Gets or sets the mute status of the left/right channel of
the IP stream's audio.
Options get Returns the current mute state of the specified
channel.
on Mutes the audio for the specified channel.
off Unmutes the audio for the specified channel.
toggle Changes the mute state for the specified channel –
unmutes if it was muted, mutes if it was not.
Examples >audio master mute get
mute: off
OK
>
Returns the current mute state of master mute. It is off, so audio is not globally
muted. Some audio channels may be muted, however.
>audio line_out_1 mute on
OK
>
Mutes the Line Out 1 port.
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audio route
Gets or sets the input routed to the specified output.
Note
If Speech Lift is enabled, the designated master (AEC reference)output must have the "lifted" input in its
route list. The designated master output cannot have the auto_mic_mix input in its route list. The
designated master output can only have line inputs in its route list if they are the enabled speech lift, or are
not included in the auto mic mix.
Synopsis audio <channel> route {get | set <inputs>}
Outputs line_out_1
line_out_2
Get or set the inputs routed to the specified Line Out
port.
usb3_record_left
usb3_record_right
Get or set the inputs routed to the USB3 Record
Left/Right channel. Not permitted to have USB3
Playback Left/Right in its route list.
ip_out_left
ip_out_right
Get or set the inputs routed to the left/right channel of
the IP stream.
Options get Returns the routing for the specified output.
set Sets the routing for the specified output.
Inputs line_in_1
line_in_2
Line In 1 or Line In 2
usb3_playback_left
usb3_playback_right
USB Playback Left/Right channel. Not permitted to
be routed to USB Record.
hdmi_in_left
hdmi_in_right
HDMI input, left or right channel
Examples >audio usb3_record_left route get
[auto_mic_mix ]
OK
>
Returns the current source of the left channel of USB3 Record. The auto mic mixer is
currently routed to the left channel of the USB3 Record output.
>audio ip_out_right route set line_in_1
Routes Line Input 1 to the right channel of the outbound IP stream.
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audio crosspoint-gain
Returns or sets the input routing gain, in dB, for a given output and input.
Synopsis audio <output> crosspoint-gain <input>{get | set <level>}
Outputs line_out_1
line_out_2
Get or set the gain for the specified input routed to
the Line Out port.
usb3_record_left
usb3_record_right
Get or set the gain for the specified input routed to
the USB3 Record Left/Right channel.
ip_out_left
ip_out_right
Get or set the gain for the specified input routed to
the left/right channel of the IP stream.
Inputs line_in_1
line_in_2
Line In 1 or Line In 2
usb3_playback_left
usb3_playback_right
USB Playback Left/Right channel.
hdmi_in_left
hdmi_in_right
HDMI input, left or right channel
Options get Returns the routing gain from the specified input to
the specified output.
set <-12.00 .. 12.00> Sets the routing gain from the specified input to
the specified output. Valid range is -12.00 dB to
12.00 dB.
Examples >audio line_out_1 crosspoint-gain hdmi_in_left get
3.95
OK
>
Returns the current gain setting of the crosspoint between Line Output 1 and HDMI
Input Left in dB.
>audio usb3_record_left crosspoint-gain line_in_1 set 6.00
OK
>
Sets the crosspoint gain of USB Record Left and Line In 1 to 6 dB.
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streaming settings get
Returns current IP and USB streaming settings.
Synopsis streaming settings get
Parameters IP Custom_Frame_Rate Frame rate selected in Custom quality mode.
IP Custom_Resolution Resolution selected in Custom quality mode.
IP Enabled May be true or false. Specifies whether IP
streaming is enabled.
IP MTU MTU for IP streaming. Default is 1400.
IP Port The RTSPport number used for IP streaming. Default
is 554.
IP Preset_Quality Video quality selected in Easy video quality mode.
IP Preset_Resolution Resolution selected in Easy video quality mode.
IP Protocol The IP streaming protocol in use (RTSP or RTMP).
IP URL The URL where the stream is available.
IP Video_Mode Video quality mode selected (preset or custom).
USB Active Specifies whether USB streaming is active (in a
conference).
USB Device The USB device name.
USB Frame_Rate The current frame rate for the USB stream. If the
device is not in a conference (not streaming USB), the
frame rate is 0.
USB Resolution The current resolution for the USB stream. If the
device is not streaming USB (not in a conference), the
resolution is 0x0.
USB Version The USB version in use (USB 3).
Example IP Custom_Frame_Rate 30
IP Custom_Resolution 720p
IP Enabled true
IP MTU 1400
IP Port 554
IP Preset_Quality High Quality (Best)
IP Preset_Resolution 1080p
IP Protocol RTSP
IP URL vaddio-avbridge-mini-stream
IP Video_Mode preset
USB Active true
USB Device AV Bridge Mini
USB Frame_Rate 30
USB Resolution 1080p
USB Version 3
OK
>
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streaming ip enable
Set or change the state of IP streaming.
Synopsis streaming ip enable {get | on | off | toggle}
Parameters get Returns the current state of IP streaming
on Enables IP streaming.
off Disables IP streaming.
toggle Changes the state of IP streaming (on if it was
off, or off if it was on). streaming ip
enable toggle has the same effect as
selecting the Enable IP Streaming checkbox in
the web interface.
Example >streaming ip enable on
> OK
Enables IP streaming.
>streaming ip enable get
enabled:true
> OK
Returns the current state of IP streaming.
network ping
Sends an ICMP ECHO_REQUEST to the specified IP address or hostname.
Synopsis network ping [count <count>] [size <size>] <destination-ip>
Options <count> The number of ECHO_REQUEST packets to
send. Default is five packets.
<size> The size of each ECHO_REQUEST packet.
Default is 56 bytes.
<destination-ip> The IP address where the ECHO_REQUEST
packets will be sent.
Examples >network ping 192.168.1.66
PING 192.168.1.66 (192.168.1.66): 56 data bytes
64 bytes from 192.168.1.66: seq=0 ttl=64 time=0.476 ms
64 bytes from 192.168.1.66: seq=1 ttl=64 time=0.416 ms
64 bytes from 192.168.1.66: seq=2 ttl=64 time=0.410 ms
64 bytes from 192.168.1.66: seq=3 ttl=64 time=0.410 ms
64 bytes from 192.168.1.66: seq=4 ttl=64 time=3.112 ms
--- 192.168.1.66 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 0.410/0.964/3.112 ms
>
Sends five ECHO_REQUEST packets of 56 bytes each to the host at
192.168.1.66.
>network ping count 10 size 100 192.168.1.1
Sends 10 ECHO_REQUEST packets of 100 bytes each to the host at 192.168.1.1.
The command returns data in the same form as above.
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network settings get
Returns the device's current network settings, including MAC addres, IP address, netmask, and gateway.
Synopsis network settings get
Example network settings get
Name: eth0:WAN
MAC Address: 00:04:a3:85:0a:ee
IP Address: 10.10.8.116
Netmask: 255.255.255.0
VLAN: Disabled
Gateway: 10.10.8.100
OK
>
system reboot
Reboots the system either immediately or after the specified delay. Note that a reboot is required when
resetting the system to factory defaults (system factory-reset).
Synopsis system reboot [<seconds>]
Options <seconds> The number of seconds to delay the reboot.
Examples >system reboot
OK
>
The system is going down for reboot NOW! avbmini-D8-80-39-62-A7-C5
Reboots the system immediately.
>system reboot 30
Reboots the system in 30 seconds. The response is in the same form; the system
message appears at the end of the delay.
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system factory-reset
Gets or sets the factory reset status. When the factory reset status is on, the system resets to factory
defaults on reboot.
Synopsis system factory-reset {get | on | off}
Options get Returns the device's current factory reset
status.
on Enables factory reset on reboot.
off Disables factory reset on reboot.
Examples >system factory-reset get
factory-reset (software): off
factory-reset (hardware): off
OK
>
Returns the factory reset status.
This evaluates the most recent system factory-reset on or off command, if
one has been received, then reads the rear panel DIP switches and returns the
status on if they are all in the down position.
>system factory-reset on
factory-reset (software): on
factory-reset (hardware): off
OK
>
Enables factory reset upon reboot.
Note
This command does not initiate a factory reset. The factory reset takes place on the
next reboot.
version
Returns the current firmware version.
Synopsis version
Example version
Returns current firmware version information in a form something like
this:
Audio 1.05
Commit 418875905f5f27cf01f83c16686df348f2f7ebb9
System Version AV Bridge Mini 1.0.0
USB 01.01.003
OK
>
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history
Returns the most recently issued commands from the current Telnet session. Since many of the programs
read user input a line at a time, the command history is used to keep track of these lines and recall historic
information.
Synopsis history <limit>
Options <limit> Integer value specifying the
maximum number of commands to
return.
Examples history
Displays the current command buffer.
history 5
Sets the history command buffer to remember the last 5 unique entries.
Additional information You can navigate the command history using the up and down arrow
keys.
This command supports the expansion functionality from which previous
commands can be recalled from within a single session. History
expansion is performed immediately after a complete line is read.
Examples of history expansion:
* !! Substitute the last command line.
* !4 Substitute the 4th command line (absolute as per ’history’
command)
* !-3 Substitute the command line entered 3 lines before (relative)
help
Displays an overview of the CLI syntax.
Synopsis help
Example help
Note
Use ? as a command parameter to see information about a given command's syntax.
exit
Ends the command session. If the session is via Telnet, the Telnet socket closes as the session ends. If
the session is via RS-232 serial connection, the session ends and a new session automatically opens.
Synopsis exit
Example exit
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Specifications
USB Stream Video and Audio; Up to 1080p/60 Resolution (Full HD)
IP Stream RTSP or RTMP Video and Audio; Up to 1080p/30 Resolution
HDMI Input Video and Audio; Up to 2160p/30 Resolution (UHD)
Audio Inputs Stereo USB
Stereo HDMI
Two Balanced Mic/Line-
Level Inputs
Audio Outputs Stereo USB
AAC IP Audio Stream
Two Balanced Line-Level
Outputs
Control Browser-based user interface for configuration and administration; front panel
controls for IP address toggle, power reset, and factory reset; Telnet and RS-
232 for external control
Input Power PoE Phantom Power to
Microphones
48 VDC, 10 mA
Height 1.72 in. (4.4 cm) Width 8.38 in. (21.3 cm)
Depth 6.0 in. (15.2 cm) Weight 2.65 lb. (1.2 kg, or 1273
plain M&M candies)
Temperature Operating and Storage: 32° to 104° F (0° to 40° C)
Humidity Operating and Storage:20% to 80% RH non-condensing
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Troubleshooting and Care
If the equipment does not behave as you expect, use this table to determine whether to call Vaddio
Technical Support.
Note
If the equipment behaves in a way that suggests even a remote possibility of a bad cable, please try a
known good cable with the same pin-out. Factory-made cables can be defective. Cables can appear to be
good but only work part of the time. A cable may pass a standard continuity check but be unable to pass
enough power to the connected device.
Crimping tools can crimp unevenly, contacts can break internally, and individual conductors in the cable
can break inside the jacketing material. Any of these can result in a cable that passes a continuity check
but does not work reliably.
(The author would like to confess having made more than a few almost-good cables. It happens.)
Power Issues
What is it doing? Possible causes Check and correct
Nothing. The buttons do not
light up.
Power is not connected. Check the connections from the wall
outlet to the PoE+ power injector and
from the power injector to the device.
The wall outlet is not active.
(Check by finding out if it
powers something else, such
as a laptop or phone charger.)
Use a different outlet.
The device or its power injector
is bad.
Contact your reseller or Vaddio
Technical Support.
At least one microphone does
not work.
Microphone requires phantom
power, which is not enabled.
Enable phantom power for the affected
microphone. (Web interface, Audio
page)
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Network and Communication Issues
What is it doing? Possible causes Check and correct
Unable to access the web
interface.
The device is not connected to
the network.
Check to be sure the PoE injector's
network cable is connected.
Check using a known good cable.
The device is not at the IP
address you browsed to.
Follow the procedure for Getting the
Device's IP Address. If it is
169.254.1.1, the device needs to be
configured for your network. See
Configuring the Device for Your
Network.
Unable to log in successfully. The web interface is out of
sync with the unit. This can
happen if more than one person
is controlling the device.
Use the browser's page refresh button.
The password has been
changed.
Contact your system administrator. If
you are the system administrator, call
Vaddio Technical Support.
Restoring Factory Defaults
SYSTEM PAGE
To restore the original factory settings:
Select Restore Factory Settings.
A confirmation message informs you that the action cannot be undone. This is your cue to make sure you
have successfully exported the configuration.
This operation logs you out and resets the admin password to its factory default value of password.
Operation, Storage, and Care
For smears or smudges on the product, wipe with a clean, soft cloth. Do not use any abrasive chemicals.
Keep this device away from food and liquids.
Do not operate or store the device under any of the following conditions:
nTemperatures above 40°C (104°F) or below 0°C (32°F)
nHigh humidity, condensing or wet environments
nInclement weather
nSevere vibration
nDry environments with an excess of static discharge
nWhile exiting, pursued by a bear
Do not attempt to take this product apart. There are no user-serviceable components inside.
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Compliance Statements and Declarations of Conformity
Compliance testing was performed to the following regulations:
FCC Part 15 (15.107, 15.109), Subpart B Class A
ICES-003, Issue 54: 2012 Class A
EMC Directive 2014/30/EU Class A
EN 55032: 2015 Class A
EN 55024: November 2010 Class A
KN24 2008 (CISPR 24: 1997 + A1: 2000 + A2: 2002) Class A
IEC 60950-1:2005 (2nd Edition); Am 1: 2009 + Am 2: 2013 Safety
EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2: 2013 Safety
FCC Part 15 Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15, Subpart B, of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his/her own expense.
Operation is subject to the following two conditions: (1) This device may not cause
interference, and (2) This device must accept any interference including interference that
may cause undesired operation of the device.
Changes or modifications not expressly approved by Vaddio can affect emission
compliance and could void the user’s authority to operate this equipment.
ICES-003 Compliance
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’emet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la classe A
préscrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications
du Canada.
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European Compliance
This product has been evaluated for Electromagnetic Compatibility under the EMC Directive for Emissions
and Immunity and meets the requirements for a Class A digital device. In a domestic environment this
product may cause radio interference in which case the user may be required to take adequate measures.
Standard(s) To Which Conformity Is Declared:
EMC Directive 2014/30/EU
EN 55032: 2015 Conducted and Radiated Emissions
EN 55024: November 2010 Immunity
EN 61000-4-2: 1995 + Amendments A1: 1998 + A2: 2001 Electrostatic Discharge
EN 61000-4-3: 2006 + A1: 2008 Radiated Immunity
EN 61000-4-4: 2004 + Corrigendum 2006 Electrical Fast Transients
EN 61000-4-5: 2006 Surge Immunity
EN 61000-4-6: 2009 Conducted Immunity
EN 61000-4-8: 2010 Power Frequency Magnetic Field
EN 61000-4-11: 2004 Voltage Dips, Interrupts and
Fluctuations
KN24 2008 (CISPR 24: 1997 + A1: 2000 + A2: 2002) IT Immunity Characteristics
EN 61000-4-2 Electrostatic Discharge
EN 61000-4-3 Radiated Immunity
EN 61000-4-4 Electrical Fast Transients
EN 61000-4-5 Surge Immunity
EN 61000-4-6 Conducted Immunity
EN 61000-4-8 Power Frequency Magnetic Field
EN 61000-4-11 Voltage Dips, Interrupts and
Fluctuations
IEC 60950-1: 2005 (2nd Edition); Am 1: 2009 + Am 2: 2013 Safety
EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2:
2013 Safety
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Warranty and Return Policy
Hardware warranty: Two (2) year limited warranty on all parts and labor for Vaddio manufactured products.
Vaddio warrants its manufactured products against defects in materials and workmanship for a period of
two years from the day of purchase, to the original purchaser, if Vaddio receives notice of such defects
during the warranty. Vaddio, at its option, will repair or replace products that prove to be defective. Vaddio
manufactures its hardware products from parts and components that are new or equivalent to new in
accordance with industry standard practices.
Exclusions: The above warranty shall not apply to defects resulting from improper or inadequate
maintenance by the customer, customers applied software or interfacing, unauthorized modifications or
misuse, mishandling, operation outside the normal environmental specifications for the product, use of the
incorrect power supply, modified power supply or improper site operation and maintenance. OEM and
special order products manufactured by other companies are excluded and are covered by the
manufacturer’s warranty.
Vaddio Customer Service: Vaddio will test, repair, or replace the product or products without charge if the
unit is under warranty. If the product is out of warranty, Vaddio will test then repair the product or products.
The cost of parts and labor charge will be estimated by a technician and confirmed by the customer prior to
repair. All components must be returned for testing as a complete unit. Vaddio will not accept responsibility
for shipment after it has left the premises.
Vaddio Technical Support: Vaddio technicians will determine and discuss with the customer the criteria
for repair costs and/or replacement. Vaddio Technical Support can be contacted by email at
support@vaddio.com or by phone at one of the phone numbers listed on support.vaddio.com.
Return Material Authorization (RMA) number: Before returning a product for repair or replacement
request an RMA from Vaddio’s technical support. Provide the technician with a return phone number, e-
mail address, shipping address, product serial numbers and original purchase order number. Describe the
reason for repairs or returns as well as the date of purchase. See the General RMA Terms and Procedures
section for more information. RMAs are valid for 30 days and will be issued to Vaddio dealers only. End
users must return products through Vaddio dealers. Include the assigned RMA number in all
correspondence with Vaddio. Write the assigned RMA number clearly on the shipping label of the box when
returning the product. All products returned for credit are subject to a restocking charge without exception.
Special order products are not returnable.
Voided warranty: The warranty does not apply if the original serial number has been removed or if the
product has been disassembled or damaged through misuse, accident, modifications, use of incorrect
power supply, use of a modified power supply or unauthorized repair.
Shipping and handling: Vaddio will not pay for inbound shipping transportation or insurance charges or
accept any responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound
shipping, transportation, and insurance charges for all items under warranty but will not assume
responsibility for loss and/or damage by the outbound freight carrier. If the return shipment appears
damaged, retain the original boxes and packing material for inspection by the carrier. Contact your carrier
immediately.
Products not under warranty: Payment arrangements are required before outbound shipment for all out of
warranty products.
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General RMA Terms and Procedures: RMAs are valid for 30 days and will be issued to Vaddio dealers
only.
nEnd users must return products through Vaddio dealers.
nBefore a defective product can be authorized to send in for repair, it must first go through the
troubleshooting process with a member of the Vaddio Technical Support team.
nProducts authorized for repair must have a valid RMA (Return Material Authorization) number.
oVaddio RMA Team will issue the RMA number.
oAn RMA number is to be included in all correspondence with Vaddio.
oThe RMA number must appear clearly on the shipping label (not the box) when the product is
returned.
oA packing slip must be included on the inside of the box with the RMA number listed and reason for
RMA return.
nProducts received at Vaddio that do not have a valid RMA number clearly marked on the outside of the
shipping container may be refused and returned to sender.
nBoxes showing external damage will be refused and sent back to the sender regardless of the clearly
marked RMA number and will remain the responsibility of the sender.
RMA Charges (Restocking): All qualified returns must be made in unopened, original packaging with all
original materials.
nInitial shipments of equipment that are refused upon attempted delivery, for any reason, are subject to
restocking charges.
nThe Dealer has up to 60 days from the date of purchase to return Vaddio product for credit for future
purchases of Vaddio product only.
nThe Dealer has 61 to 90 days from the date of purchase to return Vaddio product with a 15% restocking
fee or $50.00 fee, whichever amount is greater
nThe Dealer has up to 30 days from the date of purchase to return OEM and other manufacturer’s
products with a 15% restocking fee or $50.00 fee, whichever amount is greater.
nNOTE: Special Order products from other manufacturers (identified in the Vaddio Price Guide as
noncancelable, nonreturnable and not refundable) are not eligible for advance replacement from Vaddio.
Advance Replacement Policies: For Vaddio manufactured products, advance replacement will be
provided for up to one (1) year after the initial shipment of products.
nNOTE: OEM and other manufacturer’s products are excluded from the Vaddio advance replacement
policy. Advance replacement will be provided for up to 30 days after initial shipment of OEM products.
Thereafter, a return to Vaddio and factory repair is offered during the other manufacturer’s warranty
period. Vaddio will determine if the returned product is qualified for the OEM warranty.
nNOTE: Special Order products from other manufacturers (identified in the Vaddio Price Guide as
noncancelable, nonreturnable and not refundable) are not eligible for advance replacement from Vaddio.
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Complete Manual for the AV Bridge Mini HD Audio/Video Encoder
Advance Replacement Procedures: The Vaddio Dealer must submit a non-revocable purchase order for
advance replacement equipment at normal dealer pricing. Credit shall be issued upon complete product
return (including all accessories) for dealers with Net 30 terms. For credit card accounts, charges will be
assessed to the credit card for the replacement and credited back upon complete product return.
nReturns must be made in the original Vaddio packaging with all original materials if at all possible.
Vaddio products with missing original materials will be billed to the dealer at dealer price.
nNOTE: OEM products must be returned in the original packaging with all materials and the RMA
number written on the shipping label only and not on the OEM box. If the return is incomplete and/or the
OEM box is defaced, the product shall be returned to the dealer and the RMA will not be credited.
nEquipment returned with “No Trouble Found” after advanced replacement will be assessed a full 15% or
$50.00 restocking fee (whichever is greater) for each item and may also be assessed for additional
charges to compensate for wear, damages and reconditioning.
nAll returns must be accompanied by RMA # as stated above.
nAll Advanced Replacement products are sent via 2-day service in the continental USA. If the product is
requested to be sent via priority or overnight shipping, the Dealer shall pay shipping costs. The dealer
can elect to supply their preferred shipping account number.
nInternational customers are responsible for all freight charges for equipment returned to Vaddio,
including international shipping, taxes, and duties, insurance and all other associated logistic charges.
Warranty Repair Terms and Procedures: Vaddio will repair any product free of charge, including parts
and labor, within the terms outlined in the warranty agreement for that product.
nCustomers must provide proof of the product’s purchase date.
nProduct that is within the warranty period will be repaired under the non-warranty terms if:
oThe equipment has been damaged by negligence, accident, act of God, mishandling, used with the
incorrect, modified or extended power supply or has not been operated in accordance with the
procedures described in the operating and technical instructions.
oThe equipment has been altered or repaired by other than the Manufacturer or an authorized service
representative.
oAdaptations or accessories other than those manufactured or provided by the Manufacturer have
been made or attached to the equipment, which in the determination of the Manufacturer, shall have
affected the performance, safety of reliability of the equipment; or the equipment’s original serial
number has been modified or removed.
nCustomer is responsible for shipping charges to send defective product under warranty to Vaddio.
Vaddio will pay ground service return shipping charges during the 2nd year of the warranty period.
nStandard return shipping method for products under warranty, but out of the advance replacement
warranty period, is ground shipment. Extra charges associated with priority shipping, when requested,
will be the responsibility of the customer.
Non-Warranty Repair Terms: Vaddio will repair any non-obsolete product that does not meet the terms of
the warranty. Non-warranty repair terms are as follows:
nThe customer is responsible for, and agrees to pay, all parts and labor costs associated with the repair.
Standard non-warranty repair charges are outlined below.
nCustomers must provide payment method and one of the following, prior to receiving an RMA:
oHard copy of a PO, for dealers with Net 30 terms and in good standing with Vaddio.
oValid credit card number - Credit card will be charged upon shipping repaired product back to
customer.
nRequest for COD: Customers will be notified of COD charges prior to shipping repaired unit.
nCustomer is responsible for all shipping charges both to and from Vaddio, and may use their own
carrier.
nCustomers will receive a courtesy call notifying them of total repair charges prior to return shipping.
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Complete Manual for the AV Bridge Mini HD Audio/Video Encoder
Non-Warranty Repair Charges: Total repair charges (per unit) for a non-warranty repair consist of the
following:
nCost of any replacement parts needed to repair the defect.
nLabor costs billed per hour after minimum charges/time.
nLabor charges include troubleshooting and repair time only.
nBurn-in time and final test time is not included in the labor charges.
nLabor time is rounded to the nearest quarter hour.
nLabor charges are billed at the prevailing rate for the category of equipment repaired, after minimum
charges/time. For prevailing labor rates, please contact the Vaddio technical support.
nAll shipping and handling costs are the responsibility of the customer for non-warranty repairs.
Minimum Labor Charges: All non-warranty repairs are subject to a minimum evaluation/repair labor
charge even if there is no problem found. Please contact Vaddio technical support for the current applicable
rate.
Repair Charge Estimates: Estimates on repair charges for a specific problem will not be given before an
RMA is issued and the actual product has been evaluated by a Vaddio technician. Repair estimates will be
given after the repair department receives and evaluates the unit.
nCustomers requesting an estimate on repair charges must do so up front when they call in for an RMA.
The RMA team will call or email with the estimate after evaluating the unit and before proceeding with
the repair.
nAny product evaluated for a repair estimate is still subject to the minimum labor charges even if the
customer decides not to proceed with the repair.
nVaddio does not guarantee estimates given on repair charges. Actual repair costs may exceed the
estimate.
nCustomer is responsible for actual repair charges, regardless of estimate.
Repair Policy Notes:
nDuration of Repair: Products are repaired on a first come first serve basis. The turn-a-round time of a
particular repair is dependent upon circumstances such as product type, the nature of the problem and
current repair volumes. Requests for expedited repair service will be considered on a case-by-case
basis.
nRepair Warranty: Vaddio guarantees all of its repair work, performed on non-warranty items, for 90
days from the day the repaired product is shipped back to the customer. If the original problem
described was not resolved or reoccurs within the 90-day period, Vaddio will repair the unit free of labor
charges. However additional material charges may apply unless the parts used to affect the repair are
again deemed defective.
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Complete Manual for the AV Bridge Mini HD Audio/Video Encoder
Photo Credits
This guide may include some or all of these photos.
European Space Agency (ESA) astronaut Samantha Cristoforetti, a Flight Engineer with Expedition 42,
photographs the Earth through a window in the Cupola on the International Space Station
By NASA - https://blogs.nasa.gov/ISS_Science_Blog/2015/03/06/women-in-space-part-two-whats-
gender-got-to-do-with-it/, Public Domain, https://commons.wikimedia.org/w/index.php?curid=38834990
Carl Sagan, Bruce Murray, Louis Friedman (founders) and Harry Ashmore (advisor), on the occasion of
signing the papers formally incorporating The Planetary Society
By credit NASA JPL - JPL, Public Domain, https://commons.wikimedia.org/w/index.php?curid=1180927
Main Control Room / Mission Control Room of ESA at the European Space Operations Centre (ESOC) in
Darmstadt, Germany
By European Space Agency - ESOC flickr, Credit: ESA - Jürgen Mai, CC BY-SA 3.0-igo,
https://commons.wikimedia.org/w/index.php?curid=36743173
Expedition 42 on orbit crew portrait, International Space Station, Mar. 7, 2015 – Barry Wilmore
(Commander) Top, Upside down, to the right cosmonaut Elena Serova, & ESA European Space Agency
Samantha Cristoforetti. Bottom center US astronaut Terry Virts, top left cosmonauts Alexander
Samokutyaev and Anton Shkaplerov.
By NASA - https://www.flickr.com/photos/nasa2explore/16166230844/, Public Domain,
https://commons.wikimedia.org/w/index.php?curid=38931301
European Space Agency astronaut Luca Parmitano, Expedition 36 flight engineer, outside the International
Space Station
By NASA - http://spaceflight.nasa.gov/gallery/images/station/crew-36/html/iss036e016704.html, Public
Domain, https://commons.wikimedia.org/w/index.php?curid=27263573
Chris Cassidy, Luca Parmitano, and Karen Nyberg, ISS, 2013. Photo Credit: NASA
Nicolas Altobelli, Rosetta Scientist at ESA's European Space Astronomy Centre, Villanueva de la
Cañada, Madrid, Spain
By European Space Agency - Nicolas Altobelli talks to the media, CC BY-SA 3.0-igo,
https://commons.wikimedia.org/w/index.php?curid=36743144
Andrea Accomazzo, ESA Rosetta Spacecraft Operations Manager, providing a live update from the Main
Control Room at ESA's European Space Operations Centre, Darmstadt, Germany during the Rosetta
wake-up day.
By European Space Agency - Live update from the Main Control Room, CC BY-SA 3.0-igo,
https://commons.wikimedia.org/w/index.php?curid=36743150
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Complete Manual for the AV Bridge Mini HD Audio/Video Encoder
Index
A
access 8-9
administrator 9
guest 8
operator 8
accessories 2
admin login 7, 9, 16
changing 16
default 7
AGC (automatic gain control) 25
API 36-45
syntax help 45
audio 3, 24-29, 38-40
adjustments 24-26, 28
allowing soft client to control 29
controls 24-25
crosspoint gain 28, 40
delay 26
matrix, editing 27
muting 24, 38
ports 3
routing 27, 39
volume 24
Audio page (web) 24-27
automatic NTP updating (setting) 15
B
backing up a configuration 20-21
bandwidth 30
behavior settings (summary) 24
bit rate (IP streaming setting) 30
browser 7, 18
compatibility 7
tab label 18
C
cable 4, 6, 47
connectors 4
length, maximum 4
please test them (PLEASE) 47
RS-232 pin-out 6
capabilities 1, 46
cheat sheet 10
web interface 10
cleaning 48
command history 45
commands 37-45
compatibility 7
browsers 7
configuration data 21
exporting 21
importing 21
configuration, saving or restoring 20
connection diagram 5
connector panel 3
Constant Bit Rate (IP streaming setting) 30
crosspoint gain 28, 40
D
damage, preventing 4, 6
date and time settings 15
default IP address 7
default settings, restoring 44, 48
device name, USB 29, 41
editing 29
DHCP addressing 13
diagnosing problems 47
Diagnostics page (web) 23
diagram, connection 5
dynamic range 25
E
equalizer 25
expire idle sessions 16
exporting configuration data 21
F
factory defaults, restoring 44, 48
fault isolation 47
filters, high-pass and low-pass 25
firmware 22, 44
update 22
version 44
Frame Rate (IP streaming setting) 30
front panel 3
controls 3
G
gain 28, 40
audio, crosspoint 28, 40
getting help 23
guest access 8, 16
allowing 16
56
H
HDMI input 3
Help page (web) 23
HID audio controls 29
high-pass filter (microphone adjustment) 25
hostname 13
I
importing a configuration 20-21
inactive sessions (web interface) 16
indicator lights 3
information, room 18
IP address 3, 7-8, 11, 13-14
changing to static 14
configuring 11, 13
conflicts, preventing 11
default 7, 11, 13
discovering 3, 7-8
IP streaming 30, 34, 41-42
enabling 34
settings 30, 41-42
L
labels 18, 35
browser tab 18
inputs, outputs, presets 35
room 18
lip sync 26
log files 23
login 7, 9
low-pass filter adjustment (microphones) 25
M
Max Bandwidth (IP streaming setting) 30
maximum cable lengths 4
microphones 24
adjusting volume 24
filter adjustments 25
muting 24, 38
microphones 24, 38
speakers 24, 38
N
network configuration 7, 11, 13, 43
current 43
default 7, 13
Network/PoE port 3
Networking page (web) 11, 13-15
NTP server 15
O
operating environment 4, 48
operator 8
access 8
P
packing list 2
page 11, 13-16, 18-20, 22-27, 29, 48
Audio 24-27
Diagnostics 23
Help 23
Networking 11, 13-15
Room Labels 18
Security 16
Streaming 29
System 19-20, 22, 48
part numbers 2
passwords 9, 16
default 9
performance specifications 46
pin-out, RS-232 6
ping command 42
power up 6
order 6
product capabilities 1, 46
product returns and repairs 51
puffy logo badge 3
Q
quick reference 10
web interface 10
R
rebooting 3, 19, 43
regulatory compliance 49
resolution 30
IP streaming 30
restoring a configuration 20-21
restoring default settings 44, 48
RJ-45 connectors 4
room information 18
Room Labels page (web) 18
routing audio 27
RS-232 3, 6, 36
cable pin-out 6
communication settings 6
port 3
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Complete Manual for the AV Bridge Mini HD Audio/Video Encoder
S
safety information 4, 48
saving a configuration 20
Security page (web) 16
serial command API 36
settings, default, restoring 44
software update 22
solving problems 47
source 27
audio 27
speakers 24-26
adjusting for differing speech volumes 25
adjusting volume 24
equalizer 25
muting 24
synchronizing audio with video 26
static IP address 11, 13
storage environment 48
storing a configuration 20
streaming 24, 29-30, 34, 41-42
audio 24
enabling 34
IP 30
settings 29-30, 41
state 42
USB 29
Streaming page (web) 29
supported web browsers 7
synchronizing audio with video 26
System page (web) 19-20, 22, 48
system time 15
T
technical support 23
Telnet access, disabling/enabling 16
Telnet API syntax 45
Telnet session 36, 45
ending 45
history 45
temperature, operating and storage 48
third-party control 36
time and date settings 15
time zone 15
troubleshooting 47
U
update, firmware 22
USB 3, 29, 41
conferencing audio 29
device name 41
device name, editing 29
port 3
USB Device Name (setting) 29
USB Record volume (setting) 24
USB streaming 29, 34, 41
enabling 34
settings 29
status 41
user login 7-8, 16
changing 16
default 7
V
Variable Bit Rate (IP streaming setting) 30
version, firmware 44
Video Quality (IP streaming setting) 30
voilà, a small cat 48
volume 24, 37
command 37
controls 24
W
warranty 4, 51
web browsers supported 7
web interface 8-9, 11, 13-16, 18-20, 22-27, 29,
48
accessing 8
admin access 9
Audio page 24-27
Diagnostics page 23
Help page 23
Networking page 11, 13-15
Room Labels 18
Security page 16
Streaming page 29
System page 19-20, 22, 48
what's in the box 2
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Complete Manual for the AV Bridge Mini HD Audio/Video Encoder
Vaddio is a brand of Legrand AV Inc. · www.legrandav.com · Phone 800.572.2011 / +1.763.971.4400 · Fax
+1.763.971.4464 · Email av.vaddio.support@legrand.com
Visit us at support.vaddio.com for firmware updates, specifications, drawings, manuals, technical support
information, and more.
Vaddio and the Vaddio logo are trademarks or registered trademarks of Legrand AV Inc. The term HDMI
and the HDMI logo are trademarkes or registered trademarks of HDMI Licensing LLC in the United States
and other countries. All other brand names or marks are used for identification purposes and are trademarks
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