Table of Contents
- About this Guide
- Sources of information about the application
- Kaspersky Anti-Virus
- Installing and removing the application
- Standard installation procedure
- Step 1. Checking for a newer version of the application
- Step 2. Starting installation of the application
- Step 3. Reviewing the License Agreement
- Step 4. Kaspersky Security Network Statement
- Step 5. Installation
- Step 6. Completing installation
- Step 7. Activating the application
- Step 8. Registering a user
- Step 9. Completing activation
- Installing the application from the command prompt
- Getting started
- Upgrading a previous version of the application
- Switching from Kaspersky Anti-Virus to Kaspersky Internet Security or Kaspersky Total Security
- Removing the application
- Standard installation procedure
- Application licensing
- Troubleshooting the operating system after infection
- Managing application notifications
- Assessing computer protection status and resolving security issues
- Updating databases and application modules
- Scanning the computer
- Restoring an object deleted or disinfected by the application
- Configuring Mail Anti-Virus
- Protecting personal data on the Internet
- Removing traces of activity on the computer and on the Internet
- Remote management of computer protection
- Reserving operating system resources for computer games
- Password-protecting access to Kaspersky Anti-Virus management options
- Pausing and resuming computer protection
- Restoring the default application settings
- Viewing the application operation report
- Applying the application settings on another computer
- Participating in Kaspersky Security Network (KSN)
- Participating in the Protect a Friend program
- Using the application from the command prompt
- Contacting Technical Support
- Limitations and warnings
- Glossary
- Activating the application
- Activation code
- Anti-virus databases
- Application modules
- Available update
- Blocking an object
- Bonus activation code
- Bonus points
- Compressed file
- Database of malicious web addresses
- Database of phishing web addresses
- Digital signature
- Disk boot sector
- False positive
- File mask
- Heuristic analyzer
- iChecker Technology
- Incompatible application
- Infectable file
- Infected object
- Kaspersky Lab update servers
- Kaspersky Security Network (KSN)
- Keylogger
- License term
- Phishing
- Probable spam
- Probably infected object
- Protect a Friend profile
- Protection components
- Protocol
- Quarantine
- Rootkit
- Script
- Security level
- Spam
- Startup objects
- Task
- Task settings
- Threat level
- Traces
- Traffic scanning
- Trust group
- Trusted process
- Unknown virus
- Update
- Update package
- User rating
- Virus
- Virus outbreak
- Vulnerability
- AO Kaspersky Lab
- Information about third-party code
- Trademark notices
- Index
Kaspersky Lab Anti-Virus 2017 User Manual
Displayed below is the user manual for Anti-Virus 2017 by Kaspersky Lab which is a product in the Antivirus Security Software category. This manual has pages.
Related Manuals
Kaspersky Anti-Virus
User Guide
Application version: 16.0 Maintenance Release 1
Dear User,
Thank you for choosing our product. We hope that this document will help you in your work and will
provide answers regarding this software product.
Attention! This document is the property of AO Kaspersky Lab (herein also referred to as
Kaspersky Lab): all rights to this document are reserved by the copyright laws of the Russian
Federation and by international treaties. Illegal reproduction and distribution of this document or
parts hereof incur civil, administrative, or criminal liability under applicable law.
Any type of reproduction or distribution of any materials, including translations, is allowed only with
the written permission of Kaspersky Lab.
This document, and graphic images related to it, may only be used for informational,
non-commercial, and personal purposes.
Kaspersky Lab reserves the right to amend this document without additional notification. You can
find the latest version of this document on the Kaspersky Lab website, at
http://www.kaspersky.com/docs.
Kaspersky Lab assumes no liability for the content, quality, relevance, or accuracy of any materials
used in this document to which rights are held by third parties, or for any potential damages
associated with the use of such documents.
Document revision date: 11/30/2015
© 2015 AO Kaspersky Lab. All Rights Reserved.
http://www.kaspersky.com
https://help.kaspersky.com
http://support.kaspersky.com
Table of Contents
About this Guide .............................................................................................................. 7
In this Guide ................................................................................................................ 7
Document conventions .............................................................................................. 11
Sources of information about the application ................................................................. 13
Sources of information for independent research ...................................................... 13
Discussing Kaspersky Lab applications on the Forum............................................... 15
Kaspersky Anti-Virus...................................................................................................... 16
About Kaspersky Anti-Virus ....................................................................................... 16
What's new ................................................................................................................ 18
Distribution kit ............................................................................................................ 19
Hardware and software requirements ........................................................................ 19
Installing and removing the application .......................................................................... 22
Standard installation procedure ................................................................................. 22
Step 1. Checking for a newer version of the application ........................................ 24
Step 2. Starting installation of the application ........................................................ 24
Step 3. Reviewing the License Agreement ............................................................ 24
Step 4. Kaspersky Security Network Statement .................................................... 25
Step 5. Installation ................................................................................................. 25
Step 6. Completing installation .............................................................................. 26
Step 7. Activating the application .......................................................................... 27
Step 8. Registering a user ..................................................................................... 28
Step 9. Completing activation ................................................................................ 28
Installing the application from the command prompt ................................................. 28
Getting started ........................................................................................................... 29
Upgrading a previous version of the application ........................................................ 30
Step 1. Checking for a newer version of the application ........................................ 32
Step 2. Starting installation of the application ........................................................ 32
Step 3. Reviewing the License Agreement ............................................................ 33
Step 4. Kaspersky Security Network Statement .................................................... 33
Step 5. Installation ................................................................................................. 34
Step 6. Completing installation .............................................................................. 35
Table of Contents
4
Switching from Kaspersky Anti-Virus to Kaspersky Internet Security or Kaspersky
Total Security ............................................................................................................. 35
Temporary use of Kaspersky Internet Security ...................................................... 37
Switching to permanent use of Kaspersky Internet Security.................................. 39
Removing the application .......................................................................................... 39
Step 1. Entering the password to remove the application...................................... 40
Step 2. Saving data for future use ......................................................................... 40
Step 3. Confirming application removal ................................................................. 41
Step 4. Removing the application. Completing removal ........................................ 42
Application licensing ...................................................................................................... 43
About the End User License Agreement.................................................................... 43
About the license ....................................................................................................... 44
About limited functionality mode ................................................................................ 45
About the activation code .......................................................................................... 47
About the subscription ............................................................................................... 48
About data provision .................................................................................................. 49
Purchasing a license.................................................................................................. 50
Activating the application ........................................................................................... 50
Renewing a license ................................................................................................... 51
Troubleshooting the operating system after infection..................................................... 53
Recovering the operating system after infection ........................................................ 53
Troubleshooting the operating system by using the Microsoft Windows
Troubleshooting Wizard ............................................................................................. 54
About Rescue Disk .................................................................................................... 55
Managing application notifications ................................................................................. 56
Assessing computer protection status and resolving security issues ............................. 57
Updating databases and application modules ............................................................... 58
About database and application module updates ...................................................... 58
Starting an update of databases and application modules ........................................ 60
Scanning the computer .................................................................................................. 61
Full Scan .................................................................................................................... 61
Selective Scan ........................................................................................................... 62
Quick Scan ................................................................................................................ 63
Table of Contents
5
Vulnerability Scan ...................................................................................................... 64
Restoring an object deleted or disinfected by the application ........................................ 65
Configuring Mail Anti-Virus ............................................................................................ 66
Protecting personal data on the Internet ........................................................................ 68
About protection of personal data on the Internet ...................................................... 68
About On-Screen Keyboard ....................................................................................... 69
Starting On-Screen Keyboard .................................................................................... 70
Checking a website for safety .................................................................................... 71
Removing traces of activity on the computer and on the Internet .................................. 74
Remote management of computer protection ................................................................ 77
About remote management of computer protection ................................................... 77
About My Kaspersky account .................................................................................... 78
Proceeding to remote management of computer protection ...................................... 79
Reserving operating system resources for computer games ......................................... 80
Password-protecting access to Kaspersky Anti-Virus management options .................. 81
Pausing and resuming computer protection ................................................................... 82
Restoring the default application settings ...................................................................... 84
Viewing the application operation report ........................................................................ 85
Applying the application settings on another computer .................................................. 86
Participating in Kaspersky Security Network (KSN) ....................................................... 88
Enabling and disabling participation in Kaspersky Security Network ......................... 88
Checking the connection to Kaspersky Security Network .......................................... 89
Participating in the Protect a Friend program ................................................................. 91
Creating an account on My Kaspersky portal ............................................................ 92
Logging in to your profile in the Protect a Friend program ......................................... 93
Using the application from the command prompt ........................................................... 94
Contacting Technical Support ........................................................................................ 95
How to get technical support ..................................................................................... 95
Technical support by phone ....................................................................................... 96
Getting technical support on My Kaspersky portal ..................................................... 96
Table of Contents
6
Collecting information for Technical Support ............................................................. 97
Creating a system state report .............................................................................. 98
Sending data files .................................................................................................. 99
Contents and storage of trace files ...................................................................... 100
Running AVZ scripts ............................................................................................ 100
Limitations and warnings ............................................................................................. 102
Glossary ....................................................................................................................... 107
AO Kaspersky Lab ....................................................................................................... 117
Information about third-party code ............................................................................... 119
Trademark notices ....................................................................................................... 120
Index ............................................................................................................................ 121
About this Guide
This document is the User Guide to Kaspersky Anti-Virus 2016 (hereinafter Kaspersky Anti-Virus).
For proper use of Kaspersky Anti-Virus, you should be acquainted with the interface of the
operating system that you use, have experience with the main techniques specific for that system,
and know how to work with email and the Internet.
This Guide provides instructions on:
Preparing Kaspersky Anti-Virus for installation, installing and activating the application
Configuring and using Kaspersky Anti-Virus
This Guide also lists sources of information about the application and ways to get technical support.
In this section
In this Guide ................................................................................................................................ 7
Document conventions .............................................................................................................. 11
In this Guide
This document contains the following sections:
Sources of information about the application (see page 13)
This section lists the sources of information about the application.
You can select the most suitable information source, depending on the level of importance and
urgency of the issue.
Kaspersky Anti-Virus (see page 16)
This section describes the functions, components, and distribution kit of Kaspersky Anti-Virus, and
provides a list of hardware and software requirements of Kaspersky Anti-Virus.
About this Guide
8
Installing and removing the application (see page 22)
This section contains step-by-step instructions for Kaspersky Anti-Virus installation and removal.
Application licensing (see page 43)
This section covers the main aspects of application licensing.
Managing application notifications (see page 56)
This section provides information about how to manage application notifications.
Assessing computer protection status and resolving security issues (see page 57)
This section provides information about how to evaluate the computer's security status and fix
security threats.
Updating databases and application modules (see page 58)
This section contains step-by-step instructions on how to update databases and application
modules.
Scanning the computer (see page 61)
This section contains step-by-step instructions on how to scan your computer for viruses, malware,
and vulnerabilities.
Restoring an object deleted or disinfected by the application (see page 65)
This section contains step-by-step instructions on how to restore an object that has been deleted
or disinfected.
Troubleshooting the operating system after infection (see page 53)
This section provides information about how to restore the operating system after it has been
infected with viruses.
Configuring Mail Anti-Virus (see page 66)
This section contains instructions on how to configure Mail Anti-Virus.
About this Guide
9
Protecting personal data on the Internet (see page 68)
This section provides information about how to make your Internet browsing safe and protect your
data against theft.
Protecting financial transactions and online purchases
This section provides instructions on how you can protect your financial transactions and
purchases online with Kaspersky Anti-Virus.
Removing traces of activity on the computer and on the Internet (see page 74)
This section provides information on how to clear traces of user activity from the computer.
Remote management of computer protection (see page 77)
This section describes how you can manage protection of your computer remotely via My
Kaspersky portal.
Reserving operating system resources for computer games (see page 80)
This section contains instructions on how to improve the performance of the operating system for
computer games and other applications.
Password-protecting access to control over Kaspersky Anti-Virus (see page 81)
This section contains instructions on how to protect the application settings with a password.
Pausing and resuming computer protection (see page 82)
This section contains step-by-step instructions on how to enable and disable the application.
Restoring the default application settings (see page 84)
This section contains instructions on how to restore the default application settings.
Viewing the application operation report (see page 85)
This section contains instructions on how to view application reports.
About this Guide
10
Applying the application settings on another computer (see page 86)
This section provides information about how to export the application settings and apply them on
another computer.
Participating in Kaspersky Security Network (see page 88)
This section provides information about Kaspersky Security Network and how to participate in
Kaspersky Security Network.
Participating in the Protect a Friend program (see page 91)
This section provides information about the Protect a Friend program, which allows you to collect
bonus points and receive discounts towards Kaspersky Lab applications.
Using the application from the command prompt (see page 94)
This section provides information on how to control the application via the command prompt.
Assistance from Kaspersky Lab Technical Support (see page 95)
This section describes the ways to get technical support and the terms on which it is available.
Limitations and warnings (see page 102)
This section describes limitations that are not critical to operation of the application.
Glossary (see page 107)
This section contains a list of terms mentioned in the document and their definitions.
AO Kaspersky Lab (see page 117)
This section provides information about AO Kaspersky Lab.
Information about third-party code (see page 119)
This section provides information about the third-party code used in the application.
Trademark notices (see page 120)
This section lists trademarks of third-party manufacturers that are used in the document.
About this Guide
11
Index
This section allows you to quickly find required information within the document.
Document conventions
This document uses the following conventions (see table below).
Table 1. Document conventions
Sample text
Description of document convention
Note that...
Warnings are highlighted in red and boxed. Warnings show
information about actions that may have unwanted
consequences.
We recommended that
you use...
Notes are boxed. Notes provide additional and reference
information.
Example:
Examples are given on a light-blue background under the
heading "Example".
Update means...
The Databases are out of
date event occurs.
The following elements are italicized in the text:
New terms
Names of application statuses and events
Press ENTER.
Press ALT+F4.
Names of keyboard keys appear in bold and are capitalized.
Names of keys that are connected by a + (plus) sign indicate
the use of a key combination. Such keys must be pressed
simultaneously.
Click the Enable button.
Names of application interface elements, such as entry fields,
menu items, and buttons, are set off in bold.
► To configure a task
schedule:
Introductory phrases of instructions are italicized and are
accompanied by the arrow sign.
About this Guide
12
Sample text
Description of document convention
In the command line, type
help.
The following message then
appears:
Specify the date in
dd:mm:yy format.
The following types of text content are set off with a special font:
Text in the command line
Text of messages that the application displays on screen
Data to be entered using the keyboard
<User name>
Variables are enclosed in angle brackets. Instead of the
variable, insert the corresponding value, not including the angle
brackets.
Sources of information about the
application
This section lists the sources of information about the application.
You can select the most suitable information source, depending on the level of importance and
urgency of the issue.
In this section
Sources of information for independent research ...................................................................... 13
Discussing Kaspersky Lab applications on the Forum ............................................................... 15
Sources of information for independent
research
You can use the following sources of information about Kaspersky Anti-Virus to research on your own:
Kaspersky Anti-Virus page on the Kaspersky Lab website
Kaspersky Anti-Virus page on the Technical Support website (Knowledge Base)
Online help
Documentation
If you cannot find the solution to an issue on your own, we recommend that you contact
Kaspersky Lab Technical Support (see the section "Technical support by phone" on page 95).
An Internet connection is required to use information sources on websites.
Sources of information about the application
14
Kaspersky Anti-Virus page on the Kaspersky Lab website
On the Kaspersky Anti-Virus page (http://www.kaspersky.com/anti-virus), you can view general
information about the application and its functions and features.
Kaspersky Anti-Virus page contains a link to the eStore. There you can purchase or renew the
application.
Kaspersky Anti-Virus page in the Knowledge Base
Knowledge Base is a section on the Technical Support website.
On the Kaspersky Anti-Virus page in the Knowledge Base (http://support.kaspersky.com/kav2016),
you can read articles that provide useful information, recommendations, and answers to frequently
asked questions on how to purchase, install, and use the application.
Articles in the Knowledge Base may provide answers to questions that relate both to Kaspersky
Anti-Virus as well as to other Kaspersky Lab applications. Articles in the Knowledge Base may also
contain news from Technical Support.
Online help
The application includes full help and context help.
Full help provides information on how to configure and use Kaspersky Anti-Virus.
Context help provides information about Kaspersky Anti-Virus windows, describes Kaspersky
Anti-Virus settings and contains links to task descriptions where those settings are used.
Help can be included in the distribution kit or located on the Kaspersky Lab web resource. If online
help is available, a browser window is opened when online help is accessed. Internet connection is
required to display online help.
Documentation
The application user guide provides information about how to install, activate, and configure the
application, as well as about use of the application. The document also describes the application
interface and provides ways for solving typical user tasks during use of the application.
Sources of information about the application
15
Discussing Kaspersky Lab applications
on the Forum
If your question does not require an immediate answer, you can discuss it with Kaspersky Lab
experts and other users on our forum (http://forum.kaspersky.com).
On the forum you can view existing topics, leave your comments, and create new discussion
topics.
Kaspersky Anti-Virus
This section describes the functions, components, and distribution kit of Kaspersky Anti-Virus, and
provides a list of hardware and software requirements of Kaspersky Anti-Virus.
In this section
About Kaspersky Anti-Virus ....................................................................................................... 16
What's new ............................................................................................................................... 18
Distribution kit ........................................................................................................................... 19
Hardware and software requirements........................................................................................ 19
About Kaspersky Anti-Virus
Kaspersky Anti-Virus provides comprehensive protection against various types of information
security threats. Various functions and protection components are available as part of Kaspersky
Anti-Virus to deliver comprehensive protection.
Computer Protection
Protection components are designed to protect the computer against various types of information
security threats, network attacks, and fraud. Every type of threat is handled by an individual
protection component (see the description of components in this section). Components can be
enabled or disabled independently of one another, and their settings can be configured.
In addition to the real-time protection provided by the security components, we recommend that
you regularly scan your computer for viruses and other malware. This is necessary in order to
prevent any possible spreading of malicious programs that have not been discovered by protection
components, for example, because a low security level was set or for other reasons.
To keep Kaspersky Anti-Virus up to date, you need to update the databases and application
modules used by the application.
Kaspersky Anti-Virus
17
Some specific tasks that should be run occasionally (such as removal of traces of a user's
activities in the operating system) are performed by using advanced tools and wizards.
The following protection components stand guard over your computer in real time:
What follows is a description of the logic of how the protection components interact when
Kaspersky Anti-Virus has been set to the mode that is recommended by Kaspersky Lab
specialists (in other words, with the default application settings).
File Anti-Virus
File Anti-Virus prevents infection of the computer's file system. The component starts upon
startup of the operating system, continuously remains in the computer's RAM, and scans all
files that are opened, saved, or launched on your computer and all connected drives.
Kaspersky Anti-Virus intercepts each attempt to access a file and scans the file for known
viruses and other malware. Further access to the file is allowed only if the file is not infected or
is successfully disinfected by the application. If a file cannot be disinfected for any reason, it is
deleted. A copy of the file is moved to Quarantine when that happens. If an infected file is
placed in the same location where the deleted file with the same name used to be, Quarantine
saves only a copy of the last file. A copy of the previous file with the same name is not saved.
Mail Anti-Virus
Mail Anti-Virus scans incoming and outgoing email messages on your computer. An email
message is available to the recipient only if it does not contain dangerous objects.
Web Anti-Virus
Web Anti-Virus intercepts and blocks the execution of scripts on websites if they pose a threat.
Web Anti-Virus also monitors all web traffic and blocks access to dangerous websites.
IM Anti-Virus
IM Anti-Virus ensures the safe use of IM clients. The component protects information that
comes to your computer via IM protocols. IM Anti-Virus ensures safe operation of various
applications for instant messaging.
Network Monitor
Network Monitor is designed for monitoring network activity in real time.
Kaspersky Anti-Virus
18
System Watcher
System Watcher component can be used to roll back malware actions in the operating system.
Anti-Phishing
Anti-Phishing allows checking URLs to find out if they are included in the list of phishing URLs.
This component is built into Web Anti-Virus and IM Anti-Virus.
On-Screen Keyboard
On-Screen Keyboard prevents interception of data entered on the hardware keyboard and
protects personal data against interception attempts that use screen shots.
Online Management
If Kaspersky Anti-Virus is installed on a computer and you have an account on My Kaspersky
portal, you can manage protection of this computer remotely.
Participating in the Protect a Friend program
Participation in the Protect a Friend program allows you to receive bonus points when you share
links to Kaspersky Anti-Virus with your friends. You can exchange your bonus points for a bonus
activation code for Kaspersky Anti-Virus.
What's new
Kaspersky Anti-Virus provides the following new features:
Microsoft® Windows® 10 support limitations no longer apply.
License expiration notifications consistent with the Microsoft standard have been added.
In the Windows 10 operating system, application notifications have been replaced with
pop-up messages consistent with the Microsoft standard.
The Protect a Friend program has been moved to My Kaspersky portal. You can now
register and sign in to the Protect a Friend program when connecting to My Kaspersky
portal. Pages of the Protect a Friend program can be viewed on My Kaspersky portal.
Kaspersky Anti-Virus
19
Support of the HTTP/2 protocol has been added.
Partial support of Yandex.Browser and the Microsoft Edge browser has been added.
Support for virtual desktops in Microsoft Windows 10 has been added.
The graphic user interface has been improved.
Distribution kit
You can purchase the application in one of the following ways:
Boxed. Distributed via stores of our partners.
At the eStore. Distributed at online stores of Kaspersky Lab (for example,
http://www.kaspersky.com, in the Online Shop section) or via partner companies.
If you purchase the boxed version of the application, the distribution kit contains the following items:
Sealed envelope with the setup CD, which contains application files and documentation files
Brief User Guide, with an activation code
License Agreement, which stipulates the terms on which you can use the application
The content of the distribution kit may differ depending on the region in which the application is
distributed.
If you purchase Kaspersky Anti-Virus at an online store, you copy the application from the website
of the store. Information that is required for activating the application, including an activation code,
will be sent to you by email after your payment has been received.
Hardware and software requirements
General requirements:
480 MB free disk space on the hard drive
CD-/DVD-ROM (for installing from the installation CD)
Kaspersky Anti-Virus
20
Internet access (for the application installation and activation and for updating databases
and software modules)
Microsoft® Internet Explorer® 8.0 or later
To access My Kaspersky portal, we recommend using Microsoft Internet Explorer 9.0
or later.
Microsoft Windows® Installer 3.0 or later
Microsoft .NET Framework 4 or later
Requirements for Microsoft Windows XP Home Edition (Service Pack 3 or later), Microsoft
Windows XP Professional (Service Pack 3 or later), and Microsoft Windows XP Professional x64
Edition (Service Pack 2 or later):
Processor with a clock speed of 1 GHz or higher
512 MB free RAM
Requirements for Microsoft Windows Vista® Home Basic (Service Pack 1 or later), Microsoft
Windows Vista Home Premium (Service Pack 1 or later), Microsoft Windows Vista Business
(Service Pack 1 or later), Microsoft Windows Vista Enterprise (Service Pack 1 or later), Microsoft
Windows Vista Ultimate (Service Pack 1 or later), Microsoft Windows 7 Starter (Service Pack 1 or
later), Microsoft Windows 7 Home Basic (Service Pack 1 or later), Microsoft Windows 7 Home
Premium (Service Pack 1 or later), Microsoft Windows 7 Professional (Service Pack 1 or later),
Microsoft Windows 7 Ultimate (Service Pack 1 or later), Microsoft Windows 8, Microsoft Windows 8
Pro, Microsoft Windows 8 Enterprise, Microsoft Windows 8.1 (Windows 8.1 Update), Microsoft
Windows 8.1 Pro (Windows 8.1 Update), Microsoft Windows 8.1 Enterprise (Windows 8.1 Update),
Microsoft Windows 10 Home, Microsoft Windows 10 Enterprise, and Microsoft Windows 10 Pro:
Processor with a clock speed of 1 GHz or higher
1 GB free RAM (for 32-bit operating systems); 2 GB free RAM (for 64-bit operating
systems)
Kaspersky Anti-Virus
21
Requirements for tablet computers:
Microsoft Tablet PC
Intel® Celeron® CPU 1.66 GHz or faster
1000 MB free RAM
Requirements for netbooks:
Intel Atom™ CPU 1.60 GHz or faster
1024 MB free RAM
10.1-inch display with 1024x600 screen resolution
Intel GMA 950 graphics core
Installing and removing the
application
This section contains step-by-step instructions for Kaspersky Anti-Virus installation and removal.
In this section
Standard installation procedure ................................................................................................. 22
Installing the application from the command prompt .................................................................. 28
Getting started .......................................................................................................................... 29
Upgrading a previous version of the application ........................................................................ 30
Switching from Kaspersky Anti-Virus to Kaspersky Internet Security or Kaspersky Total
Security ..................................................................................................................................... 35
Remove the application ............................................................................................................. 39
Standard installation procedure
Kaspersky Anti-Virus will be installed to your computer in interactive mode using the Setup Wizard.
The Wizard consists of a series of pages (steps), which you can navigate through by clicking the
Back and Next buttons. To close the Wizard after it finishes, click the Finish button. To stop the
Wizard's activity at any step of installation, close the Wizard window.
If the application will be used to protect more than one computer (with the maximum number of
computers defined by the terms of the End User License Agreement), the installation
procedure will be identical on all computers.
► To install Kaspersky Anti-Virus on your computer,
On the installation CD, run the file with the .exe extension.
The application is then installed with the help of a standard Setup Wizard.
Installing and removing the application
23
In some regions, the installation CD does not include the application installation package. The
installation CD contains only the autorun file. When this file is executed, the application download
window opens.
► To install Kaspersky Anti-Virus using the autorun file:
1. Click the Download and Install button in the application download window.
By clicking the Download and Install button, you send information about the version of
your operating system to Kaspersky Lab.
2. If the download failed, click the Download and install manually from website link that will
take you to a website where you can download the application manually.
The application is then installed with the help of a standard Setup Wizard.
To install Kaspersky Anti-Virus, you can also download an installation package from the Internet. In
this case, the Setup Wizard displays several additional installation steps for some localization
languages.
Along with the application, plug-ins for browsers are installed to ensure safe Internet browsing.
In this section
Step 1. Checking for a newer version of the application ............................................................ 24
Step 2. Starting installation of the application ............................................................................ 24
Step 3. Reviewing the License Agreement ................................................................................ 24
Step 4. Kaspersky Security Network Statement ........................................................................ 25
Step 5. Installation..................................................................................................................... 25
Step 6. Completing installation .................................................................................................. 26
Step 7. Activating the application .............................................................................................. 27
Step 8. Registering a user ......................................................................................................... 28
Step 9. Completing activation .................................................................................................... 28
Installing and removing the application
24
Step 1. Checking for a newer version of the
application
Before installation, the Setup Wizard checks the update servers of Kaspersky Lab for a newer
version of Kaspersky Anti-Virus.
If the Setup Wizard does not detect any newer version of the application on Kaspersky Lab update
servers, it starts installing the current version.
If the Setup Wizard detects a newer version of Kaspersky Anti-Virus on Kaspersky Lab update
servers, it prompts you to download and install it on your computer. It is recommended that you
install the new version of the application, because newer versions include more enhancements that
allow you to ensure more reliable protection of your computer. If you refuse to install the new
version, the Wizard starts installing the current version of the application. If you agree to install the
new version of the application, the Setup Wizard copies the files from the installation package to
your computer and starts installing the new version.
Step 2. Starting installation of the
application
During this step, the Setup Wizard offers to install the application.
To proceed with installation, click the Install button.
Depending on the installation type and the localization language, during this step the Setup
Wizard may prompt you to view the License Agreement concluded between you and
Kaspersky Lab, as well as ask whether you want to participate in Kaspersky Security Network.
Step 3. Reviewing the License Agreement
This step of the Setup Wizard is displayed for some localization languages when installing
Kaspersky Anti-Virus from an installation package downloaded from the Internet.
Installing and removing the application
25
During this step, the Setup Wizard asks you to review the License Agreement concluded between
you and Kaspersky Lab.
Read the License Agreement thoroughly and, if you agree with all of its terms, click the Accept
button. Installation of the application to your computer then continues.
If the terms of the License Agreement are not accepted, the application will not be installed.
Step 4. Kaspersky Security Network
Statement
During this step, the Setup Wizard invites you to participate in Kaspersky Security Network.
Participation in the program involves sending information about threats detected on your computer,
running applications, and downloaded signed applications, as well as information about your
operating system, to AO Kaspersky Lab. No personal data received from you is collected,
processed, or stored.
Review the Kaspersky Security Network Statement. If you accept all of its terms, in the Wizard
window, click the Accept button.
If you do not want to participate in Kaspersky Security Network, click the Decline button.
After you accept or decline participation in Kaspersky Security Network, application installation
continues.
Step 5. Installation
Some versions of Kaspersky Anti-Virus are distributed by subscription, and a password received
from the service provider must be entered before installation.
After you enter the password, application installation starts.
Installation of the application can take some time. Wait for it to finish.
When installation is complete, the Setup Wizard automatically proceeds to the next step.
Installing and removing the application
26
Kaspersky Anti-Virus performs several checks during installation. These checks may detect the
following problems:
Non-compliance of the operating system with the software requirements. During installation
the Wizard checks the following conditions:
Whether the operating system and Service Pack meet the software requirements
Whether all of the required applications are available
Whether the amount of free disk space is enough for installation
Whether the user installing the application has administrator privileges
If any of the above-listed requirements is not met, a corresponding notification is displayed.
Presence of incompatible applications on the computer. If any incompatible applications are
detected, they are displayed in a list on the screen, and you will be prompted to remove
them. You are advised to manually remove any applications that Kaspersky Anti-Virus
cannot remove automatically. When removing incompatible applications, you will need to
restart your operating system, after which installation of Kaspersky Anti-Virus continues
automatically.
Presence of malicious programs on the computer. If any malicious programs that interfere
with installation of anti-virus software are detected on the computer, the Setup Wizard
prompts you to download Kaspersky Virus Removal Tool, a special tool designed to
neutralize infections.
If you agree to install the utility, the Setup Wizard downloads it from the Kaspersky Lab
servers, after which installation of the utility starts automatically. If the Wizard cannot
download the utility, you are prompted to download it on your own by clicking the link
provided.
Step 6. Completing installation
During this step, the Wizard informs you of the completion of application installation.
To start using Kaspersky Anti-Virus immediately, make sure that the Run Kaspersky Anti-Virus
check box is selected and click the Finish button.
Installing and removing the application
27
If you have cleared the Run Kaspersky Anti-Virus check box before closing the Wizard, you will
have to start the application manually.
In some cases, you may need to restart your operating system to complete installation.
Step 7. Activating the application
The Activation Wizard is started at the first launch of Kaspersky Anti-Virus.
Activation is the process of making operational a fully functional version of the application for a
specified period of time.
The following options for Kaspersky Anti-Virus activation are offered:
Activate application. Select this option and enter an activation code (see the section
"About the activation code" on page 47) if you have purchased a license for the application.
If you specify an activation code for Kaspersky Internet Security or Kaspersky Total
Security in the entry field, the procedure for switching to Kaspersky Internet Security or
Kaspersky Total Security starts after activation is completed.
Activate trial version of the application. Select this activation option if you want to install
the trial version of the application before making a decision on whether to purchase a
license. You will be able to use the application and all of its features during a short
evaluation period. When the trial license expires, the trial version of the application cannot
be activated for a second time.
An Internet connection is required for activation of the application.
During application activation, you may have to register on My Kaspersky portal.
Installing and removing the application
28
Step 8. Registering a user
This step is not available in all versions of Kaspersky Anti-Virus.
Registered users are able to send requests to Technical Support and the Virus Lab through My
Kaspersky portal, manage activation codes conveniently, and receive the latest information about
new applications and special offers from Kaspersky Lab.
If you agree to register, specify your registration data in the corresponding fields and click the Sign
in button to send the data to Kaspersky Lab.
In some cases user registration is required to start using the application.
Step 9. Completing activation
The Wizard informs you that Kaspersky Anti-Virus has been successfully activated.
Click the Finish button to exit the Wizard.
Installing the application from the
command prompt
You can install Kaspersky Anti-Virus from the command prompt.
Command prompt syntax:
<path to the file of the installation package> [parameters]
Detailed instructions and a list of installation settings are available on the Technical Support
website (http://support.kaspersky.com/12257).
Installing and removing the application
29
Getting started
In order for Kaspersky Anti-Virus to fully support browsers, the Kaspersky Protection extension has
to be installed and enabled in browsers. Kaspersky Anti-Virus uses the Kaspersky Protection
extension to inject a script into traffic. The application uses this script to interact with the web page.
The application protects data transmitted by the script using a digital signature. Kaspersky
Anti-Virus can embed the script without using the Kaspersky Protection extension.
Kaspersky Anti-Virus signs data transmitted by the script using the installed anti-virus
databases and requests to Kaspersky Security Network. The application sends requests to
Kaspersky Security Network regardless of whether or not you accepted the terms of the
Kaspersky Security Network Statement.
The Kaspersky Protection extension is installed in browsers during installation of Kaspersky
Anti-Virus.
After installing Kaspersky Anti-Virus, you have to enable the Kaspersky Protection extension:
To enable the extension in Mozilla™ Firefox™, you have to allow installation of the
extension in the browser window.
In Google Chrome™, you have to allow the Kaspersky Protection extension to be enabled.
If you refuse to enable the extension, you will later need to install and enable the Kaspersky
Protection extension manually by installing it from the Chrome™ web store.
In the Microsoft Internet Explorer, the Kaspersky Protection extension is enabled automatically.
If your computer is running the Windows 10 operating system, you have to install the Kaspersky
Protection extension in the Microsoft Internet Explorer browser manually. You can proceed to
installing the extension using the informational message in Notification Center (see the section
"Assessing computer protection status and resolving security issues" on page 57).
Installing and removing the application
30
Upgrading a previous version of the
application
Installing a new version of Kaspersky Anti-Virus over a previous version of Kaspersky
Anti-Virus
If an earlier version of Kaspersky Anti-Virus is already installed on your computer, you can upgrade
it to the latest version of Kaspersky Anti-Virus. If you have a current license for an earlier version of
Kaspersky Anti-Virus, you do not need to activate the application: the Setup Wizard will
automatically retrieve information about the license for the previous version of Kaspersky
Anti-Virus and apply it during installation of the new version of Kaspersky Anti-Virus.
The application can be upgraded from a previous version automatically in the background if the
Download and install new versions automatically option is selected in the Update settings
window (Settings Additional Update).
Installing a new version of Kaspersky Anti-Virus over a previous version of Kaspersky
Internet Security
If you install a new version of Kaspersky Anti-Virus on a computer on which a previous version of
Kaspersky Internet Security has been already installed with a current license, the Activation Wizard
prompts you to select one of the following options:
Continue using Kaspersky Internet Security under the current license. In this case, the
Migration Wizard will be started. When the Migration Wizard finishes, the new version of
Kaspersky Internet Security will be installed to your computer. You can use Kaspersky
Internet Security until the license for the previous version of Kaspersky Internet Security
expires.
Proceed with installation of the new version of Kaspersky Anti-Virus. In this case, the
application is installed and activated according to the standard scenario.
Kaspersky Anti-Virus will be installed to your computer in interactive mode using the Setup Wizard.
The Wizard consists of a series of pages (steps), which you can navigate through by clicking the
Back and Next buttons. To close the Wizard after it finishes, click the Finish button. To stop the
Wizard's activity at any step of installation, close the Wizard window.
Installing and removing the application
31
If the application will be used to protect more than one computer (with the maximum number of
computers defined by the terms of the End User License Agreement), the installation
procedure will be identical on all computers.
► To install Kaspersky Anti-Virus on your computer,
On the installation CD, run the file with the .exe extension.
The application is then installed with the help of a standard Setup Wizard.
In some regions, the installation CD does not include the application installation package. The
installation CD contains only the autorun file. When this file is executed, the application download
window opens.
► To install Kaspersky Anti-Virus using the autorun file:
1. Click the Download and Install button in the application download window.
By clicking the Download and Install button, you send information about the version of
your operating system to Kaspersky Lab.
2. If the download failed, click the Download and install manually from website link that will
take you to a website where you can download the application manually.
The application is then installed with the help of a standard Setup Wizard.
To install Kaspersky Anti-Virus, you can also download an installation package from the Internet. In
this case, the Setup Wizard displays several additional installation steps for some localization
languages.
Along with the application, plug-ins for browsers are installed to ensure safe Internet browsing.
Certain limitations apply to the upgrade from the previous version (see the section "Limitations and
warnings" on page 102).
Installing and removing the application
32
In this section
Step 1. Checking for a newer version of the application ............................................................ 32
Step 2. Starting installation of the application ............................................................................ 32
Step 3. Reviewing the License Agreement ................................................................................ 33
Step 4. Kaspersky Security Network Statement ........................................................................ 33
Step 5. Installation..................................................................................................................... 34
Step 6. Completing installation .................................................................................................. 35
Step 1. Checking for a newer version of the
application
Before installation, the Setup Wizard checks the update servers of Kaspersky Lab for a newer
version of Kaspersky Anti-Virus.
If the Setup Wizard does not detect any newer version of the application on Kaspersky Lab update
servers, it starts installing the current version.
If the Setup Wizard detects a newer version of Kaspersky Anti-Virus on Kaspersky Lab update
servers, it prompts you to download and install it on your computer. It is recommended that you
install the new version of the application, because newer versions include more enhancements that
allow you to ensure more reliable protection of your computer. If you refuse to install the new
version, the Wizard starts installing the current version of the application. If you agree to install the
new version of the application, the Setup Wizard copies the files from the installation package to
your computer and starts installing the new version.
Step 2. Starting installation of the
application
During this step, the Setup Wizard offers to install the application.
To proceed with installation, click the Install button.
Installing and removing the application
33
Depending on the installation type and the localization language, during this step the Setup
Wizard may prompt you to view the License Agreement concluded between you and
Kaspersky Lab, as well as ask whether you want to participate in Kaspersky Security Network.
Step 3. Reviewing the License Agreement
This step of the Setup Wizard is displayed for some localization languages when installing
Kaspersky Anti-Virus from an installation package downloaded from the Internet.
During this step, the Setup Wizard asks you to review the License Agreement concluded between
you and Kaspersky Lab.
Read the License Agreement thoroughly and, if you agree with all of its terms, click the Accept
button. Installation of the application to your computer then continues.
If the terms of the License Agreement are not accepted, the application will not be installed.
Step 4. Kaspersky Security Network
Statement
During this step, the Setup Wizard invites you to participate in Kaspersky Security Network.
Participation in the program involves sending information about threats detected on your computer,
running applications, and downloaded signed applications, as well as information about your
operating system, to AO Kaspersky Lab. No personal data received from you is collected,
processed, or stored.
Review the Kaspersky Security Network Statement. If you accept all of its terms, in the Wizard
window, click the Accept button.
If you do not want to participate in Kaspersky Security Network, click the Decline button.
After you accept or decline participation in Kaspersky Security Network, application installation
continues.
Installing and removing the application
34
Step 5. Installation
Some versions of Kaspersky Anti-Virus are distributed by subscription, and a password received
from the service provider must be entered before installation.
After you enter the password, application installation starts.
Installation of the application can take some time. Wait for it to finish.
When installation is complete, the Setup Wizard automatically proceeds to the next step.
Kaspersky Anti-Virus performs several checks during installation. These checks may detect the
following problems:
Non-compliance of the operating system with the software requirements. During installation
the Wizard checks the following conditions:
Whether the operating system and Service Pack meet the software requirements
Whether all of the required applications are available
Whether the amount of free disk space is enough for installation
Whether the user installing the application has administrator privileges
If any of the above-listed requirements is not met, a corresponding notification is displayed.
Presence of incompatible applications on the computer. If any incompatible applications are
detected, they are displayed in a list on the screen, and you will be prompted to remove them.
You are advised to manually remove any applications that Kaspersky Anti-Virus cannot
remove automatically. When removing incompatible applications, you will need to restart your
operating system, after which installation of Kaspersky Anti-Virus continues automatically.
Presence of malicious programs on the computer. If any malicious programs that interfere
with installation of anti-virus software are detected on the computer, the Setup Wizard
prompts you to download Kaspersky Virus Removal Tool, a special tool designed to
neutralize infections.
If you agree to install the utility, the Setup Wizard downloads it from the Kaspersky Lab servers,
after which installation of the utility starts automatically. If the Wizard cannot download the
utility, you are prompted to download it on your own by clicking the link provided.
Installing and removing the application
35
Step 6. Completing installation
During this step, the Wizard informs you of the completion of application installation.
Restart the operating system after the application has been installed.
If the Run Kaspersky Anti-Virus check box is selected, the application will be started
automatically after you restart your computer.
If you have cleared the Run Kaspersky Anti-Virus check box before closing the Wizard, you will
have to start the application manually.
Switching from Kaspersky Anti-Virus to
Kaspersky Internet Security or
Kaspersky Total Security
Kaspersky Anti-Virus allows you to switch to Kaspersky Internet Security without any additional
downloads or installation of software.
Kaspersky Internet Security is an application designed to ensure comprehensive protection of your
computer. Compared to Kaspersky Anti-Virus, Kaspersky Internet Security provides a range of
additional advanced options as part of the following components and features:
Application Control
Trusted Applications mode
Parental Control
Firewall
Network Attack Blocker
Safe Money
Blocking access to dangerous websites
System Changes Control
Installing and removing the application
36
Network Monitor
Webcam Access
Private Browsing
Anti-Spam
Anti-Banner
Secure Keyboard Input
You can temporarily switch to the trial version of Kaspersky Internet Security to try out the
application's features, or purchase a license and start using Kaspersky Internet Security.
In certain regions, Kaspersky Anti-Virus allows switching to Kaspersky Total Security.
Kaspersky Total Security offers the same features as Kaspersky Internet Security and a range of
additional features.
Kaspersky Total Security includes the following additional features:
Backup and Restore
Data Encryption
Password protection
Switching to Kaspersky Total Security is performed in the same manner as switching to Kaspersky
Internet Security.
When used in certain regions or by subscription, temporary switching to the trial version of
Kaspersky Internet Security and Kaspersky Total Security is not available.
In this section
Temporary use of Kaspersky Internet Security .......................................................................... 37
Switching to permanent use of Kaspersky Internet Security ...................................................... 39
Installing and removing the application
37
Temporary use of Kaspersky Internet
Security
You can temporarily switch to the trial version of Kaspersky Internet Security in order to evaluate
its features. After that, you can choose to purchase a license for further use of the application.
► To temporarily switch to the trial version of Kaspersky Internet Security:
1. Open the main application window.
2. In the More Tools drop-down list, select Upgrade.
3. In the window that opens, click the Trial version button.
The migration wizard starts.
4. Follow the wizard's instructions.
When used in certain regions or by subscription, temporary switching to the trial version of
Kaspersky Internet Security is not available. In these cases, the Upgrade option is not
available in the More Tools list.
Step 1. Requesting activation of the trial version of Kaspersky Internet Security
If the request for activation of the trial version of Kaspersky Internet Security is successful,
the wizard automatically proceeds to the next step.
Step 2. Starting the upgrade
At this step, the wizard displays a message, informing you that all prerequisites for
migration to the trial version of Kaspersky Internet Security are met. To proceed with the
wizard, click the Continue button.
Step 3. Removing incompatible applications
At this step, the wizard checks if any applications incompatible with Kaspersky Internet
Security are installed on your computer. If no such applications are found, the wizard
automatically proceeds to the next step. If such applications are found, the wizard lists them
in the window and prompts you to uninstall them.
Installing and removing the application
38
After incompatible applications are uninstalled, you may need to restart the operating
system. After a restart, the wizard starts automatically, and the migration to the trial version
of Kaspersky Internet Security continues.
Step 4. Switching to the trial version of Kaspersky Internet Security
At this step, the wizard prepares Kaspersky Internet Security components for use, which
may take some time. As soon as the process completes, the wizard automatically proceeds
to the next step.
Step 5. Restarting the application
At this step of the migration to the trial version of Kaspersky Internet Security, you must quit
the application and start it again. To do this, in the wizard window, click the Finish button.
Step 6. Completing activation
After the application starts again, the wizard runs automatically. After successful activation
of the trial version of Kaspersky Internet Security, the wizard window displays information
about the length of time during which you can use the trial version.
Step 7. Operating system analysis
At this step, information about Microsoft Windows applications is collected. These
applications are added to the list of trusted applications. No restrictions are placed on the
actions that trusted applications perform in the operating system.
Once the analysis is complete, the Wizard will automatically proceed to the next step.
Step 8. Completing the migration
To close the Wizard after it completes its task, click the Finish button.
After the license for the trial version of Kaspersky Internet Security expires, you cannot
temporarily switch from Kaspersky Anti-Virus to the trial version of Kaspersky Internet Security
again.
Installing and removing the application
39
Switching to permanent use of Kaspersky
Internet Security
If you want to switch to permanent use of Kaspersky Internet Security, you must purchase a
license for Kaspersky Internet Security and then activate the application (see the section
"Activating the application" on page 50).
► To purchase a license for Kaspersky Internet Security:
1. Open the main application window.
2. In the More Tools drop-down list, select Upgrade.
3. Click the Purchase activation code link to go to the website of the Kaspersky Lab eStore
or a partner company on which you can purchase a license for Kaspersky Internet Security.
When used in certain regions or by subscription, Kaspersky Anti-Virus does not allow switching
to the trial version of Kaspersky Internet Security. In these cases, the Upgrade item is not
available.
Removing the application
After removing Kaspersky Anti-Virus, your computer and personal data will be unprotected.
Kaspersky Anti-Virus is uninstalled with the help of the Setup Wizard.
► To start the Wizard on a computer with the Microsoft Windows 7 operating system or
earlier versions,
in the Start menu, select All Programs Kaspersky Anti-Virus Remove Kaspersky
Anti-Virus.
Installing and removing the application
40
► To start the Wizard on a computer with the Microsoft Windows 8 operating system or
later versions:
1. On the start screen, right click the Kaspersky Anti-Virus tile to call up the toolbar.
2. Click the Uninstall button on the toolbar.
3. In the window that opens, select Kaspersky Anti-Virus in the list.
4. Click the Uninstall button in the upper part of the list.
In this section
Step 1. Entering the password to remove the application .......................................................... 40
Step 2. Saving data for future use ............................................................................................. 40
Step 3. Confirming application removal ..................................................................................... 41
Step 4. Removing the application. Completing removal............................................................. 42
Step 1. Entering the password to remove
the application
To remove Kaspersky Anti-Virus, you must enter the password for accessing the application
settings. If you cannot specify the password, for any reason, application removal will be prohibited.
This step is displayed only if a password has been set for application removal.
Step 2. Saving data for future use
During this step you can specify which of the data used by the application you want to keep for
further use during the next installation of the application (for example, when installing a newer
version of the application).
By default, the application offers to save information about the license.
Installing and removing the application
41
► To save data for further use, select the check boxes next to the types of data that you
want to save:
License information is a set of data that rules out the need to activate the application
during future installation, by allowing you to use it under the current license unless the
license expires before you start the installation.
Quarantine files are files scanned by the application and moved to Quarantine.
After Kaspersky Anti-Virus is removed from the computer, quarantined files become
unavailable. To perform operations with these files, Kaspersky Anti-Virus must be
installed.
Operational settings of the application are the values of the application settings selected
during configuration.
Kaspersky Lab does not guarantee support for previous application version settings.
After the new version is installed, we recommend checking the correctness of its
settings.
You can also export protection settings at the command prompt, by using the following
command:
avp.com EXPORT <file_name>
iChecker data are files that contain information about objects that have already been
scanned using iChecker technology.
Step 3. Confirming application removal
Since removing the application threatens the security of your computer and personal data, you will
be asked to confirm your intention to remove the application. To do this, click the Remove button.
Installing and removing the application
42
Step 4. Removing the application.
Completing removal
During this step, the Wizard removes the application from your computer. Wait until removal is
complete.
After you remove Kaspersky Anti-Virus, you can specify the reason why you decided to remove the
application by leaving a comment on the Kaspersky Lab website. To do this, visit the Kaspersky
Lab website, by clicking the Complete form button.
This functionality may be unavailable in some regions.
During removal of the application, you must restart your operating system. If you cancel an
immediate restart, completion of the removal procedure is postponed until the operating system is
restarted or the computer is turned off and then started up.
Application licensing
This section covers the main aspects of application licensing.
In this section
About the End User License Agreement ................................................................................... 43
About the license ...................................................................................................................... 44
About limited functionality mode ................................................................................................ 45
About the activation code .......................................................................................................... 47
About the subscription ............................................................................................................... 48
About data provision ................................................................................................................. 49
Purchasing a license ................................................................................................................. 50
Activating the application........................................................................................................... 50
Renewing a license ................................................................................................................... 51
About the End User License Agreement
The End User License Agreement is a binding agreement between you and AO Kaspersky Lab,
stipulating the terms on which you may use the application.
Read through the terms of the License Agreement carefully before you start using the
application.
You accept the terms of the License Agreement by confirming that you agree with the License
Agreement when installing the application. If you do not accept the terms of the License
Agreement, you must abort application installation and must not use the application.
Application licensing
44
About the license
A license is a time-limited right to use the application, granted under the End User License
Agreement. The license is related to the unique code that you have for activating your copy of
Kaspersky Anti-Virus.
A license entitles you to the following kinds of services:
The right to use the application on one or several devices
The number of devices on which you may use the application is specified in the End
User License Agreement.
Assistance from Kaspersky Lab Technical Support
Other services available from Kaspersky Lab or its partners during the term of the license
To operate the application, you must purchase a license for application use.
The license has a limited term. License expiration may be followed by a grace period during which
you may use all application features without limitations.
If you have not renewed your license (see the section "Renewing a license" on page 51), the
application may switch to limited functionality mode (see the section "About limited functionality
mode" on page 45) when the grace period expires. Some application features are unavailable in
limited functionality mode. The duration of limited functionality mode depends on your region and
licensing terms. When limited functionality mode expires, all application features become
unavailable. You may find information about the grace period and limited functionality mode in the
Licensing window, which opens by clicking the License link in the lower part of the main window.
We recommend renewing the license before it expires, in order to ensure maximum protection of
your computer against all security threats.
Before purchasing a license, you can get a free trial version of Kaspersky Anti-Virus. The trial
version of Kaspersky Anti-Virus remains functional during a short evaluation period. After the
evaluation period expires, all the features of Kaspersky Anti-Virus are disabled. To continue using
the application, you must purchase a license.
Application licensing
45
If you do not wish to renew protection of your computer, you can remove Kaspersky Anti-Virus (see
the section "Removing the application" on page 39).
About limited functionality mode
The table below shows which Kaspersky Anti-Virus features are available and which are
unavailable when the application is in limited functionality mode. If the value in the Limited
functionality mode column is "yes", this means that the relevant functionality is available in limited
functionality mode. If the value in the Limited functionality mode column is "no", the relevant
functionality is unavailable. Additional information is available in the Restrictions column.
Table 2. Kaspersky Anti-Virus functionality in limited functionality mode
Functionality
Restrictions
Limited functionality
mode
File Anti-Virus
yes
Virus scan
Scan can be started only manually.
Scheduled scan and scan settings
are unavailable.
yes
Vulnerability scan
no
Update databases and
program modules
Settings cannot be configured.
yes
Protection against adware and
spyware
yes
Web Anti-Virus
Works without restrictions.
yes
Mail Anti-Virus
Works without restrictions.
yes
IM Anti-Virus
Works without restrictions.
yes
Heuristic analysis
Works without restrictions.
yes
Protection against rootkits
no
Application licensing
46
Functionality
Restrictions
Limited functionality
mode
Automatic Exploit Prevention
no
System Watcher
no
Protection against phishing
yes
Checking of the reputation of
files and links in Kaspersky
Security Network
yes
Additional protection and
management tools
yes
URL Advisor
no
Secure Keyboard Input
no
Rescue Disk
Downloading via the application
interface is available.
yes
Password protection of
application settings
yes
Performance
Application performance settings
can be configured.
yes
Task Manager
Task Manager only displays the scan
results without providing tools for
controlling the scan or its settings.
yes
Gaming Profile
Works without restrictions.
yes
Threats and Exclusions
Works without restrictions.
yes
Self-Defense
Works without restrictions.
yes
Quarantine
Works without restrictions.
yes
Application licensing
47
Functionality
Restrictions
Limited functionality
mode
Notifications
Only the setting that controls
delivery of Kaspersky Lab
advertisements can be configured.
yes
"Protect a Friend"
All features of participation in the
Protect a Friend program are
available.
yes
Configuration of application
appearance
Works without restrictions.
yes
My Kaspersky Account
yes
Remote management of your
devices
Only view and manage activation
codes
yes
About the activation code
An activation code is a code that you receive when you purchase a license for Kaspersky
Anti-Virus. This code is required for activation of the application.
The activation code is a unique sequence of twenty digits and Latin letters in the format
xxxxx-xxxxx-xxxxx-xxxxx.
Depending on how you purchased the application, you can obtain the activation code in one of the
following ways:
When you purchase a boxed version of Kaspersky Anti-Virus, an activation code is
provided in the manual or on the retail box that contains the installation CD.
When you purchase Kaspersky Anti-Virus from an online store, an activation code is
emailed to the address that you have specified when ordering.
If you participate in the Protect a Friend program (see the section "Participating in the
Protect a Friend program" on page 91), you can receive a bonus activation code in
exchange for your bonus points.
Application licensing
48
The license term countdown starts from the date when you activate the application. If you have
purchased a license for the use of Kaspersky Anti-Virus on several devices, the license term starts
counting down from the moment you first apply the activation code.
If you lose or accidentally delete your activation code after activating the application, contact
Kaspersky Lab Technical Support to restore the activation code (http://support.kaspersky.com).
About the subscription
A subscription to Kaspersky Anti-Virus establishes use of the application within the selected
parameters (expiration date and number of protected devices). You can obtain a subscription for
Kaspersky Anti-Virus from a service provider (for example, from your Internet provider). You can
pause or resume your subscription, renew it automatically, or cancel it. You can manage your
subscription via your personal account page on the service provider's website.
Vendors can provide two types of subscriptions for Kaspersky Anti-Virus: update subscriptions and
update and protection subscriptions.
A subscription can be limited (for example, to one year) or unlimited (with no expiration date). To
continue using Kaspersky Anti-Virus after a limited subscription expires, you must renew it.
Unlimited subscriptions are renewed automatically as long as timely prepayment has been made to
the service provider.
When a limited subscription expires, you are given a grace period to renew your subscription.
Application functionality remains unchanged during this time.
If the subscription is not renewed before the grace period expires, Kaspersky Anti-Virus stops
updating the application databases (in the case of update subscriptions), stops interacting with
Kaspersky Security Network, and also stops protecting the computer and running scan tasks (in
the case of update and protection subscriptions).
To use Kaspersky Anti-Virus by subscription, apply the activation code received from your service
provider. In some cases, an activation code can be downloaded and applied automatically. When
using the application by subscription, you cannot apply another activation code to renew your
license. You can apply another activation code only when the subscription term expires.
Application licensing
49
If Kaspersky Anti-Virus is already in use under a current license when you register your
subscription, after registration Kaspersky Anti-Virus will be used by subscription. The activation
code that you have used to activate the application can be applied on another computer.
To cancel your subscription, contact the service provider from whom you have purchased
Kaspersky Anti-Virus.
Depending on the subscription provider, the set of subscription management options may vary.
In addition, you may not be provided with a grace period during which you can renew the
subscription.
About data provision
In order to enhance data protection and to improve the performance of Kaspersky Anti-Virus, you
agree to automatically supply Kaspersky Lab with statistical and operational information, including
but not limited to information about the hardware and software installed on the computer, license
data, information about detected threats and infections, checksums of scanned objects, technical
information about the computer and devices connected to it, and information about the activity of a
device on the Internet. You can find more detailed information on the website
(http://help.kaspersky.com).
If you participate in Kaspersky Security Network, you agree to automatically send to Kaspersky
Lab the following information generated by Kaspersky Anti-Virus (http://help.kaspersky.com). You
can view the Kaspersky Security Network Statement in the Additional protection tools settings
window.
Kaspersky Lab protects any information received in this way as prescribed by law and applicable
rules of Kaspersky Lab.
Kaspersky Lab uses any received information in anonymized form and as general statistics only.
Aggregate statistics are automatically generated from the source information that is received, and
do not contain any personal or other confidential data. The original information received is
destroyed as new information is accumulated (once a year). Aggregate statistics are stored
indefinitely.
Application licensing
50
Purchasing a license
You can purchase a license or renew an existing license. When you purchase a license, you
receive an activation code that is used to activate the application (see the section "Activating the
application" on page 50).
► To purchase a license:
1. Open the main application window.
2. Open the Licensing window in one of the following ways:
By clicking the License is missing link in the lower part of the main window if the
application is not activated.
By clicking the License link in the lower part of the main window if the application is
activated.
3. In the window that opens, click the Purchase activation code button.
The web page of Kaspersky Lab eStore or a partner company opens on which you can
purchase a license.
Activating the application
To make use of the features of the application and its additional services, you must activate it.
If you did not activate the application during installation, you can do so later. You will be reminded
about the need to activate the application by Kaspersky Anti-Virus messages that appear in the
taskbar notification area.
► To activate Kaspersky Anti-Virus:
1. Open the main application window.
2. In the lower part of the main application window, click the Enter activation code link. The
Activation window opens.
Application licensing
51
3. In the Activation window, enter the activation code in the entry field and click the Activate
button.
An application activation request is made.
4. Enter the user's registration data.
Depending on the terms of use, the application can prompt you to log in to My Kaspersky
portal. If you are not a registered user, complete the registration form to gain access to
additional features.
Registered users can perform the following actions:
Contact Technical Support and the Virus Lab
Manage activation codes
Receive information about new applications and special offers from Kaspersky Lab
This step is not available in all versions of Kaspersky Anti-Virus.
5. Click the Finish button in the Activation window to complete the registration procedure.
Renewing a license
You can renew a license when it is about to expire. To do this, you can specify a new activation
code without waiting for the current license to expire. When the current license expires, Kaspersky
Anti-Virus is activated automatically with the extra activation code.
► To specify an extra activation code for automatic renewal of the license:
1. Open the main application window.
2. In the lower part of the main window, click the License link to open the Licensing window.
3. In the window that opens, in the New activation code section, click the Enter activation
code button.
Application licensing
52
4. Enter the activation code in the corresponding fields and click the Add button.
Kaspersky Anti-Virus then sends the data to the Kaspersky Lab activation server for
verification.
5. Click the Finish button.
The new activation code will be displayed in the Licensing window.
The application is automatically activated with the new activation code when the license expires.
You can also activate the application manually with a new activation code, by clicking the Activate
now button. This button is available if the application has not been activated automatically. This
button is unavailable before the license expires.
If the new activation code that you specify has already been applied on this computer or on
another computer, the activation date for the purpose of renewing the license is the date on
which the application was first activated with this activation code.
Troubleshooting the operating
system after infection
This section provides information about how to restore the operating system after it has been
infected with viruses.
In this section
Recovering the operating system after infection ........................................................................ 53
Troubleshooting the operating system by using the Microsoft Windows Troubleshooting
Wizard....................................................................................................................................... 54
About Rescue Disk.................................................................................................................... 55
Recovering the operating system after
infection
If you suspect that the operating system of your computer has been corrupted or modified due to
malware activity or a system failure, use the Microsoft Windows Troubleshooting Wizard, which
clears the system of any traces of malicious objects. Kaspersky Lab recommends that you run the
Wizard after the computer has been disinfected to make sure that all threats and damage caused
by infections have been fixed.
The Wizard checks whether there are any changes to the system, which can include access to the
network being blocked, file name extensions for known formats being changed, Control Panel
being blocked, etc. There are different reasons for these different kinds of damage. These reasons
may include malware activity, incorrect system configuration, system failures, or malfunctioning
applications for system optimization.
After the review is complete, the Wizard analyzes the information to evaluate whether there is
system damage that requires immediate attention. Based on the review, the Wizard generates a
list of actions that are necessary to eliminate the damage. The Wizard groups these actions by
category based on the severity of the problems detected.
Troubleshooting the operating system after infection
54
Troubleshooting the operating system
by using the Microsoft Windows
Troubleshooting Wizard
► To run the Microsoft Windows Troubleshooting Wizard:
1. Open the main application window.
2. In the More Tools drop-down list, select Microsoft Windows Troubleshooting.
The Microsoft Windows Troubleshooting Wizard window opens.
The Wizard consists of a series of pages (steps), which you can navigate through by clicking the
Back and Next buttons. To close the Wizard after it finishes, click the Finish button. To stop the
Wizard at any stage, click the Cancel button.
Let us review the steps of the Wizard in more detail.
Step 1. Starting recovery of the operating system
Make sure that the Wizard option Search for damage caused by malware activity is
selected and click the Next button.
Step 2. Problems search
The Wizard searches for problems and damage that should be fixed. When the search is
complete, the Wizard proceeds automatically to the next step.
Step 3. Select actions to fix damage
All damage found at the previous step is grouped based on the type of danger that it poses.
For each damage group, Kaspersky Lab recommends a set of actions to repair the
damage. There are three groups:
Strongly recommended actions, which eliminate problems that pose a serious security
threat. You are advised to repair all damage in this group.
Recommended actions are aimed at repairing damage that may pose a threat. You are
also advised to repair damage in this group.
Additional actions repair system damage that is not dangerous now, but may pose a
threat to the computer's security in the future.
Troubleshooting the operating system after infection
55
To view damage within a group, click the icon to the left of the group name.
To get the Wizard to fix a specific type of damage, select the check box to the left of the
damage description. By default, the Wizard fixes damage belonging to the groups of
recommended and strongly recommended actions. If you do not want to fix a specific type
of damage, clear the check box next to it.
It is strongly recommended that you not clear the check boxes selected by default, as doing
so will leave your computer vulnerable to threats.
After you define the set of actions for the Wizard to perform, click the Next button.
Step 4. Fixing damage
The Wizard performs the actions selected during the previous step. It may take a while to
fix damage. After fixing damage, the Wizard automatically proceeds to the next step.
Step 5. Wizard completion
Click the Finish button to close the Wizard.
About Rescue Disk
The rescue disk is a copy of Kaspersky Rescue Disk stored on a removable drive (a CD or USB
device). You can use Kaspersky Rescue Disk for scanning and disinfecting infected computers that
cannot be disinfected using other methods (for example, with anti-virus applications).
If you have purchased a boxed version of Kaspersky Anti-Virus, in addition to the Kaspersky
Anti-Virus installation package the installation CD also includes Kaspersky Rescue Disk. You can
use this installation CD as a Rescue Disk.
More details on using Kaspersky Rescue Disk are available on the Technical Support website
(http://support.kaspersky.com/viruses/rescuedisk/main).
Managing application notifications
Notifications that appear in the taskbar notification area inform you of application events that
require your attention. Depending on how critical the event is, you may receive the following types
of notifications:
Critical notifications inform you of events that have critical importance for the computer's
security, such as detection of a malicious object or dangerous activity in the operating
system. Windows used for critical notifications and pop-up messages are red.
Important notifications inform you of events that are potentially important for the computer's
security, such as detection of a probably infected object or suspicious activity in the
operating system. Windows used for important notifications and pop-up messages are
yellow.
Information notifications inform you of events that do not have critical importance for the
computer's security. Windows used for information notifications and pop-up messages are
green.
If a notification is displayed on the screen, you should select one of the options that are suggested
in the notification. The optimal option is the one recommended as the default by Kaspersky Lab
experts.
A notification can be closed automatically when the computer is restarted, when Kaspersky
Anti-Virus is quit, or in Connected Standby mode in Windows 8. Notifications about the startup of
applications are closed after 1 hour. When a notification is closed automatically, Kaspersky
Anti-Virus performs the default recommended action.
Notifications are not displayed during the first hour of application operation if you have
purchased a computer with Kaspersky Anti-Virus preinstalled (OEM distribution). The
application processes detected objects in accordance with the recommended actions. The
results of this processing are saved in a report.
Assessing computer protection
status and resolving security
issues
Problems with computer protection are symbolized by an indicator located in the upper part of the
main application window. Green indicates that your computer is protected. Yellow indicates that
there are protection problems and red indicates that your computer's security is at serious risk. You
are advised to fix problems and security threats immediately.
Clicking the indicator in the main application window opens the Notification Center window (see
the following figure), which contains detailed information about the status of computer protection
and suggestions for how to fix the detected problems and threats.
Figure 1. Notification Center window
Problems with protection are grouped by categories. For each problem, a list is displayed of
actions that you can take to solve the problem.
Updating databases and application
modules
This section contains information about database and application module updates.
In this section
About database and application module updates ...................................................................... 58
Starting an update of databases and application modules......................................................... 60
About database and application module
updates
The installation package of Kaspersky Anti-Virus includes databases and application modules. The
application uses these databases to provide the delivery security level:
Kaspersky Anti-Virus detects the majority of threats using Kaspersky Security Network,
which requires an Internet connection.
Kaspersky Anti-Virus does not detect adware, auto dialers, and other legitimate software
that can be used by intruders to damage your computer or personal data.
To get full protection, we recommend updating the databases and application modules as soon as
the application has been installed.
Databases and program modules are updated in stages:
1. Kaspersky Anti-Virus starts updating databases and application modules according to the
specified settings: automatically, on schedule, or on demand. The application contacts an
update source that stores a database and application module update package.
2. Kaspersky Anti-Virus compares the existing databases with the databases available at the
update source. If the databases are different, Kaspersky Anti-Virus downloads the missing
parts of the databases.
Updating databases and application modules
59
The application then uses the updated databases and application modules to scan the computer
for viruses and other threats.
You can use the following update sources:
Kaspersky Lab update servers
HTTP or FTP server
Network folder
Updates of databases and application modules are subject to the following restrictions and
specifics:
Databases become outdated after two days.
To download an update package from Kaspersky Lab servers, an Internet connection is
required.
Updates of databases and application modules are unavailable in the following cases:
The license has expired, and the grace period or limited functionality mode is not
available.
A metered mobile Internet connection is used. This limitation applies on computers
running under Microsoft Windows 8 or more recent versions of this operating system if
automatic updates or scheduled updates are enabled and a traffic limit has been set for
a metered mobile connection. If you want the application to update databases and
application modules in this case, clear the Limit traffic on metered connections
check box under Settings Additional Network.
The application is used under subscription, and you have suspended your subscription
on the website of the service provider.
Updating databases and application modules
60
Starting an update of databases and
application modules
► To start an update of databases and application modules,
in the context menu of the application icon located in the taskbar notification area, select the
Update item.
► To run an update of databases and application modules from the main application
window:
1. Open the main application window and click the Update button.
The Update window opens.
2. In the Update window, click the Run update button.
Scanning the computer
This section provides information about how to scan your computer for viruses and other threats.
In this section
Full Scan ................................................................................................................................... 61
Selective Scan .......................................................................................................................... 62
Quick Scan................................................................................................................................ 63
Vulnerability Scan ..................................................................................................................... 64
Full Scan
During a full scan, Kaspersky Anti-Virus scans the following objects by default:
System memory
Objects loaded on operating system startup
System backup storage
Hard drives and removable drives
We recommend running a full scan immediately after installing Kaspersky Anti-Virus to your computer.
► To start a full scan:
1. Open the main application window.
2. Click the Scan button.
The Scan window opens.
3. In the Scan window, select the Full Scan section.
4. In the Full Scan section, click the Run scan button.
Kaspersky Anti-Virus starts a full scan of your computer.
Scanning the computer
62
Selective Scan
A Selective Scan lets you scan a file, folder, or drive for viruses and other threats.
You can start a Selective Scan in the following ways:
From the context menu of the object
From the main application window
► To start a Selective Scan from the context menu of an object:
1. Open Microsoft Windows Explorer and go to the folder that contains the object to be
scanned.
2. Right-click to open the context menu of the object (see the following figure) and select
Scan for viruses.
Figure 2. Object context menu
Scanning the computer
63
► To start a Selective Scan from the main application window:
1. Open the main application window.
2. Click the Scan button.
The Scan window opens.
3. In the Scan window, select the Selective Scan section.
4. Specify objects to be scanned in one of the following ways:
Drag objects to the Selective Scan window.
Click the Add button and, in the file or folder selection window that opens, specify an
object.
5. Click the Run scan button.
Quick Scan
During a quick scan, Kaspersky Anti-Virus scans the following objects by default:
Objects loaded at the startup of the operating system
System memory
Disk boot sectors
► To start a quick scan:
1. Open the main application window.
2. Click the Scan button.
The Scan window opens.
3. In the Scan window, select the Quick Scan section.
4. In the Quick Scan section, click the Run scan button.
Kaspersky Anti-Virus starts a quick scan of your computer.
Scanning the computer
64
Vulnerability Scan
Vulnerabilities are unprotected places in software code that intruders may deliberately use for their
purposes, for example, to copy the data used by applications that have unprotected code.
Scanning your computer for vulnerabilities helps you to reveal any such weak points in the
protection of your computer. You are advised to fix any vulnerabilities that are found.
► To start a vulnerability scan:
1. Open the main application window.
2. In the More Tools drop-down list, select Vulnerability Scan.
3. In the Vulnerability Scan window, click the Run scan button.
Kaspersky Anti-Virus starts scanning your computer for vulnerabilities.
Restoring an object deleted or
disinfected by the application
Kaspersky Lab recommends that you avoid restoring deleted and disinfected objects since
they may pose a threat to your computer.
To restore a deleted or disinfected object, you can use the backup copy of it that was created by
the application during scanning of the object.
Kaspersky Anti-Virus does not disinfect Windows Store apps. If scanning results indicate that
such an app is dangerous, it is deleted from your computer.
When a Windows Store app is deleted, Kaspersky Anti-Virus does not create a backup copy of
it. To restore such objects, you must use the recovery tools included with the operating system
(for detailed information, see the documentation for the operating system that is installed on
your computer) or update apps via the Windows Store.
► To restore a file that has been deleted or disinfected by the application:
1. Open the main application window.
2. In the More Tools drop-down list, select Quarantine.
3. In the Quarantine window that opens, select the required file from the list and click the
Restore button.
Configuring Mail Anti-Virus
Kaspersky Anti-Virus allows scanning email messages for dangerous objects by using Mail
Anti-Virus. Mail Anti-Virus starts when the operating system is started and remains constantly in
the RAM of the computer, scanning all email messages that are sent or received over the POP3,
SMTP, IMAP, and NNTP protocols, as well as via encrypted connections (SSL) over the POP3,
SMTP, and IMAP protocols.
By default, Mail Anti-Virus scans both incoming and outgoing messages. If necessary, you can
enable scanning of incoming messages only.
► To configure Mail Anti-Virus:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Settings window opens.
3. In the left part of the window, in the Protection section, select the Mail Anti-Virus component.
The Mail Anti-Virus settings are displayed in the window.
4. Make sure that the switch in the upper part of the window that enables / disables Mail
Anti-Virus, is enabled.
5. Select a security level:
Recommended. When this security level is set, Mail Anti-Virus scans incoming and
outgoing messages and attached archives, and performs heuristic analysis with the
Medium scan level of detail.
Low. If you select this security level, Mail Anti-Virus scans incoming messages only,
without scanning attached archives.
High. When this security level is set, Mail Anti-Virus scans incoming and outgoing
messages and attached archives, and performs heuristic analysis with the Deep scan
level of detail.
6. In the Action on threat detection drop-down list, select the action that you want for Mail
Anti-Virus to perform when an infected object is detected (for example, disinfect).
Configuring Mail Anti-Virus
67
If no threats are detected in an email message, or if all infected objects have been successfully
disinfected, the message becomes available for further access. If the component fails to disinfect
an infected object, Mail Anti-Virus renames or deletes the object from the message and adds a
notification to the message subject line, stating that the message has been processed by
Kaspersky Anti-Virus. Before deleting an object, Kaspersky Anti-Virus creates a backup copy of it
and places this copy in Quarantine (see the section "Restoring an object deleted or disinfected by
the application" on page 65).
If Kaspersky Anti-Virus detects the password for the archive in the message text during scanning,
the password is used to scan the contents of that archive for malware. The password is not saved.
The archive is unpacked before scanning. If the application crashes while unpacking the archive,
you can manually delete the files that are unpacked at the following path: %systemroot%\temp.
The files have the PR prefix.
Protecting personal data on the
Internet
This section provides information about how to make your Internet browsing safe and protect your
data against theft.
In this section
About protection of personal data on the Internet ...................................................................... 68
About On-Screen Keyboard ...................................................................................................... 69
Starting On-Screen Keyboard ................................................................................................... 70
Checking a website for safety ................................................................................................... 71
About protection of personal data on
the Internet
Kaspersky Anti-Virus helps you to protect your personal data against theft:
Passwords, user names, and other registration data
Account numbers and bank card numbers
Kaspersky Anti-Virus includes components and tools that allow you to protect your personal data
against theft by criminals who use methods such as phishing and interception of data entered on
the keyboard.
Protection against phishing is provided by Anti-Phishing, which is implemented in the Web
Anti-Virus and IM Anti-Virus components. Enable these components to ensure comprehensive
protection against phishing.
Protection against interception of data entered on the keyboard is provided by On-Screen Keyboard.
The Privacy Cleaner Wizard clears the computer of all information about the user's activities.
Protecting personal data on the Internet
69
About On-Screen Keyboard
When using the Internet, you frequently need to enter your personal data or your user name and
password. This happens, for example, during account registration on websites, online shopping,
and Internet banking.
There is a risk that personal data can be intercepted by hardware keyboard interceptors or
keyloggers, which are programs that record keystrokes. The On-Screen Keyboard tool prevents
the interception of data entered via the keyboard.
Many programs classified as spyware can take screenshots, which then are automatically
transmitted to an intruder for further analysis to steal the user's personal data. On-Screen
Keyboard protects entered personal data from attempts to intercept it by means of screenshots.
On-Screen Keyboard has the following features:
You can click the On-Screen Keyboard buttons with the mouse.
Unlike hardware keyboards, it is impossible to press several keys simultaneously on
On-Screen Keyboard. This is why key combinations (such as ALT+F4) require that you
click the first key (for example, ALT), then the second key (for example, F4), and then the
first key again. The second click of the key acts in the same way as releasing the key on a
hardware keyboard.
The On-Screen Keyboard language can be switched by using the same shortcut that is
specified by the operating system settings for the hardware keyboard. To do so, right-click
the other key (for example, if the LEFT ALT+SHIFT shortcut is configured in the operating
system settings for switching the keyboard language, left-click the LEFT ALT key and then
right-click the SHIFT key).
To ensure protection of data entered via On-Screen Keyboard, restart your computer after
installing Kaspersky Anti-Virus.
Protecting personal data on the Internet
70
The use of On-Screen Keyboard has the following limitations:
On-Screen Keyboard prevents interception of personal data only when used with the
Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome browsers. When used with
other browsers, On-Screen Keyboard does not protect entered personal data against
interception.
On-Screen Keyboard is not available in Microsoft Internet Explorer browser (versions 10
and 11) with the new Windows user interface style. In this case, we recommend opening
On-Screen Keyboard from the interface of Kaspersky Anti-Virus.
On-Screen Keyboard cannot protect your personal data if the website requiring the entry of
such data is hacked, because in this case the information is obtained directly by the
intruders from the website.
On-Screen Keyboard does not prevent screenshots that are made by using the PRINT
SCREEN key and other combinations of keys specified in the operating system settings.
When running On-Screen Keyboard, the AutoComplete feature of Microsoft Internet
Explorer stops functioning, since the implementation of the automatic input scheme may
allow criminals to intercept data.
The preceding list describes the main restrictions in functionality for protection of data input. A
full list of restrictions is given in an article on the Kaspersky Lab Technical Support website
(http://support.kaspersky.com/12000). This article lists restrictions on Secure Keyboard Input in
Kaspersky Internet Security, these restrictions apply also to On-Screen Keyboard in Kaspersky
Anti-Virus.
Starting On-Screen Keyboard
You can open On-Screen Keyboard in the following ways:
From the context menu of the application icon in the taskbar notification area
From the application window
From the toolbar of Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome
By pressing a combination of keyboard keys
Protecting personal data on the Internet
71
► To open On-Screen Keyboard from the context menu of the application icon in the
taskbar notification area:
Select On-Screen Keyboard (see figure below).
Figure 3. Kaspersky Anti-Virus context menu
► To open On-Screen Keyboard from the application window:
1. Open the main application window.
2. Click the On-Screen Keyboard button.
► To open On-Screen Keyboard from the toolbar of Google Chrome, Microsoft Internet
Explorer or Mozilla Firefox:
1. Click the Kaspersky Protection button on the browser toolbar.
2. Select the On-Screen Keyboard item in the menu that opens.
► To open the On-Screen Keyboard by using the hardware keyboard:
Press the shortcut CTRL+ALT+SHIFT+P.
Checking a website for safety
Kaspersky Anti-Virus allows checking the safety of a website before you click a link to open it.
Websites are checked using URL Advisor.
URL Advisor is not available in Microsoft Internet Explorer browser (versions 10 and 11) with
the new Windows user interface style.
Protecting personal data on the Internet
72
URL Advisor checks links on the web page opened in Microsoft Internet Explorer, Google Chrome or
Mozilla Firefox. Kaspersky Anti-Virus displays one of the following icons next to the checked link:
– if the web page opened by clicking the link is safe according to Kaspersky Lab
– if there is no information about the safety status of the web page that is opened by
clicking the link
– if the web page opened by clicking the link is dangerous according to Kaspersky Lab.
To view a pop-up window with more details on the link, move the mouse pointer to the
corresponding icon.
By default, Kaspersky Anti-Virus checks links in search results only. You can enable link checking
on every website.
► To enable link checking on websites:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Settings window opens.
3. In the Protection section, select the Web Anti-Virus subsection.
The window displays the settings for Web Anti-Virus.
4. In the lower part of the window, click the Advanced Settings link. The advanced settings
window of Web Anti-Virus opens.
5. In the URL Advisor section, select the Check URLs check box.
6. If you want Kaspersky Anti-Virus to scan the content of all websites, select On all websites
except those specified.
7. If necessary, specify web pages that you trust in the Exclusions window. Open this
window by clicking the Manage exclusions link. Kaspersky Anti-Virus does not scan the
content of the specified web pages or encrypted connections with the specified websites.
Protecting personal data on the Internet
73
8. If you want Kaspersky Anti-Virus to check the content of specific web pages only:
a. Select On specified websites only.
b. Click the Configure checked websites link to open the Checked websites
window.
c. Click the Add button.
d. Enter the address of the web page whose content you want to check.
e. Select the checking status for the web page (if the status is Active, Kaspersky
Anti-Virus checks web page content).
f. Click the Add button.
The specified web page appears in the list in the Checked websites window.
Kaspersky Anti-Virus checks URLs on this web page.
9. To configure the advanced settings for URL checking, in the Advanced settings of Web
Anti-Virus window, in the URL Advisor section, click the Configure URL Advisor link to
open the URL Advisor window.
10. If you want Kaspersky Anti-Virus to notify you about the safety of links on all web pages, in
the Checked URLs section, select All URLs.
11. If you want Kaspersky Anti-Virus to display information about whether a link belongs to a
specific category of website content (for example, Profanity, obscenity):
a. Select the Show information on the categories of website content check box.
b. Select the check boxes next to categories of website content about which
information should be displayed in comments.
Kaspersky Anti-Virus checks links on the specified web pages and displays information about
categories of the links in accordance with the current settings.
Removing traces of activity on the
computer and on the Internet
User actions on a computer are recorded in the operating system. The following information is
saved:
Details of search queries entered by users and websites visited
Information about started applications, as well as opened and saved files
Microsoft Windows event log entries
Other information about user activity
Intruders and unauthorized persons may be able to gain access to confidential data contained in
information on past user actions.
Kaspersky Anti-Virus includes the Privacy Cleaner Wizard, which cleans up traces of user activity
in the operating system.
► To run the Privacy Cleaner Wizard:
1. Open the main application window.
2. In the More Tools drop-down list, select Privacy Cleaner to run the Privacy Cleaner
Wizard.
The Wizard consists of a series of pages (steps), which you can navigate through by clicking the
Back and Next buttons. To close the Wizard after it finishes, click the Finish button. To stop the
Wizard at any stage, click the Cancel button.
Let us review the steps of the Wizard in more detail.
Step 1. Starting the Wizard
Make sure that the Search for user activity traces check box is selected. Click the Next
button to start the Wizard.
Removing traces of activity on the computer and on the Internet
75
Step 2. Activity traces search
This Wizard searches for traces of activity on your computer. The search may take a while.
When the search is complete, the Wizard proceeds automatically to the next step.
Step 3. Selecting Privacy Cleaner actions
When the search is complete, the wizard informs you about the detected activity traces and
asks about the actions to take for elimination of these activity traces (see the following
figure).
Figure 4. Activity traces detected and recommendations on eliminating them
To view the actions within a group, to the left of the group name, click the sign.
Removing traces of activity on the computer and on the Internet
76
To make the Wizard perform a certain action, to the left of an action, select the
corresponding check box. By default, the Wizard performs all recommended and strongly
recommended actions. If you do not want to perform a certain action, clear the check box
next to it.
It is strongly recommended that you not clear the check boxes selected by default, as doing
so will leave your computer vulnerable to threats.
After you define the set of actions for the Wizard to perform, click the Next button.
Step 4. Privacy Cleaner
The Wizard performs the actions selected during the previous step. Elimination of activity
traces may take some time. To clean up certain activity traces, it may be necessary to
restart the computer; if so, the Wizard notifies you.
When the clean-up is complete, the Wizard proceeds automatically to the next step.
Step 5. Wizard completion
Click the Finish button to close the Wizard.
Remote management of computer
protection
This section describes how you can remotely manage protection of your computer with Kaspersky
Anti-Virus installed.
In this section
About remote management of computer protection ................................................................... 77
About My Kaspersky account .................................................................................................... 78
Proceeding to remote management of computer protection ...................................................... 79
About remote management of computer
protection
If a computer has Kaspersky Anti-Virus installed, you can manage protection of this computer
remotely. Computer protection can be managed remotely via My Kaspersky portal. To manage
computer protection remotely, register on My Kaspersky portal, sign in to your My Kaspersky
account, and go to Devices section.
My Kaspersky portal lets you accomplish the following computer security tasks:
View the list of computer security problems and fix them remotely
Scan the computer for viruses and other threats
Update databases and application modules
Configure Kaspersky Anti-Virus components
If a computer scan is started from My Kaspersky portal, Kaspersky Anti-Virus processes objects that
are detected automatically without your involvement. On detecting a virus or other threat, Kaspersky
Anti-Virus attempts to perform disinfection without rebooting the computer. If disinfection without
restarting the computer is impossible, the list of computer security problems on My Kaspersky portal
shows a message to the effect that the computer needs restarting to perform disinfection.
Remote management of computer protection
78
If the list of detected objects on My Kaspersky portal includes more than 10 items, they are
grouped. In this case, the detected objects can be processed via the portal only together without
the ability to examine each object separately. To view separately objects in this case, you are
advised to use the interface of the application installed on the computer.
Detailed information on using the portal is available in My Kaspersky portal help
(https://help.kaspersky.com/KPC/1.0/en-US/index.htm).
About My Kaspersky account
A My Kaspersky account is required to sign in to My Kaspersky portal https://center.kaspersky.com
as well as to use the portal and certain Kaspersky Lab applications.
If you do not have a My Kaspersky account yet, you can create it on the portal or via applications
compatible with the portal. You can also use accounts used with other Kaspersky Lab resources to
sign in to the portal.
While creating a My Kaspersky account, you have to specify a valid email address and set a
password. The password must contain at least 8 characters, one numeral, one uppercase letter,
and one lowercase Latin letter. Blank spaces are not allowed.
If the password is too weak or common, the account will not be created.
While creating an account, you can specify a secret question. This question provides additional
security when recovering a forgotten password.
After your My Kaspersky account is created, you will receive an email message containing a link
for activation of your account.
Please activate your My Kaspersky account within 7 days using the email link, otherwise your
account will be deleted.
Remote management of computer protection
79
Proceeding to remote management of
computer protection
► To proceed to remote management of computer protection:
1. Open the main application window.
2. In the More Tools drop-down list, select Online Management.
3. In the Online Management window, click the Connect the computer to My Kaspersky
button.
My Kaspersky portal logon form loads in the Online Management window, unless you
have already logged on. Fill out the fields and log on to My Kaspersky portal.
A connection to My Kaspersky portal may fail due to a portal malfunction. When this
happens, Kaspersky Anti-Virus displays a notification about problems experienced by
My Kaspersky portal that are being resolved by Kaspersky Lab staff. If you are unable
to connect to My Kaspersky portal due to a portal malfunction, retry connecting later.
My Kaspersky portal page with the Devices section opens in the browser window by default.
Reserving operating system
resources for computer games
When Kaspersky Anti-Virus runs in full-screen mode together with some other applications
(particularly computer games), the following issues may occur:
Application or game performance decreases due to lack of system resources
Notification windows of Kaspersky Anti-Virus distract the user from the gaming process
To avoid changing the settings of Kaspersky Anti-Virus manually every time you switch to
full-screen mode, you can use Gaming Profile. When Gaming Profile is enabled, switching to
full-screen mode automatically changes the settings of all the components of Kaspersky Anti-Virus,
ensuring optimal system functioning in that mode. After you exit from full-screen mode, application
settings return to the initial values used before full-screen mode was activated.
► To enable Gaming Profile:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Settings window opens.
3. In the left part of the window, select the Performance section.
The window displays the performance settings of Kaspersky Anti-Virus.
4. In the Gaming Profile section, select the Use Gaming Profile check box.
Password-protecting access to
Kaspersky Anti-Virus management
options
A single computer may be shared by several users with various levels of experience and computer
literacy. Unrestricted access of different users to Kaspersky Anti-Virus and its settings may
compromise the level of computer security.
To restrict access to the application, you can set an administrator password and specify the actions
for which this password must be entered:
Configuring the application settings
Quitting the application
Removing the application
► To password-protect access to control over Kaspersky Anti-Virus:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Settings window opens.
3. In the left part of the window, select the General section and click the Set up password
protection link to open the Password protection window.
4. In the window that opens, fill in the New password and Confirm password fields.
5. In the Password scope group of settings, specify the application actions to which you want
to restrict access.
A forgotten password cannot be recovered. If you have forgotten your password, contact
Technical Support to recover access to Kaspersky Anti-Virus settings.
Pausing and resuming computer
protection
Pausing protection means temporarily disabling all protection components for some time.
When protection is paused or Kaspersky Anti-Virus is not running, the activity of the applications
running on your computer is monitored. Information about the results of monitoring of application
activity is saved in the operating system. When Kaspersky Anti-Virus is started again or protection
is resumed, Kaspersky Anti-Virus uses this information to protect your computer from malicious
actions that may have been performed when protection was paused or when Kaspersky Internet
Security was not running. Information about the results of monitoring of application activity is stored
indefinitely. This information is deleted if Kaspersky Anti-Virus is removed from your computer.
► To pause the protection of your computer:
1. In the context menu of the application icon located in the taskbar notification area, select
the Pause protection item.
The Pause protection window opens (see the following figure).
Figure 5. Pause protection window
Pausing and resuming computer protection
83
2. In the Pause protection window, select the time interval after which protection will be
resumed:
Pause for the specified time – protection is enabled after expiration of the time
interval selected from the drop-down list.
Pause until computer restart – protection is enabled after the application is started
again or the operating system is restarted (if the application automatically starts on
startup).
Pause – protection will be resumed when you decide to resume it.
3. Click the Pause protection button and confirm your choice in the window that opens.
► To resume computer protection:
In the taskbar notification area, in the context menu of the application icon, select Resume
protection.
Restoring the default application
settings
You can restore the settings recommended by Kaspersky Lab for Kaspersky Anti-Virus at any time.
The settings can be restored using the Application Configuration Wizard.
When the Wizard completes its operation, the Recommended security level is set for all protection
components.
► To run the Application Configuration Wizard:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Settings window opens.
3. Select the General section.
The window displays the settings of Kaspersky Anti-Virus.
4. In the lower part of the window, in the Manage Settings drop-down list, select Restore
settings.
Let us review the steps of the Wizard in more detail.
Step 1. Starting the Wizard
Click the Next button to proceed with the Wizard.
Step 2. Restore settings
At this step, the application settings are reverted to the default settings configured by
Kaspersky Lab.
Step 3. Finishing restoration
To close the Wizard after it completes its task, click the Finish button.
Viewing the application operation
report
Kaspersky Anti-Virus maintains operation reports for each of the protection components. Using a
report, you can obtain statistical information about the application's operation (for example, how
many malicious objects have been detected and neutralized during a specified time period, how
many times application databases and modules have been updated during the same period, and
much more).
► To view the application operation report:
1. Open the main application window.
2. Click the Reports button.
The Reports window displays reports on application operation for the current day (in the
left part of the window) and for a particular time period (in the right part of the window).
3. If you want to view a detailed report on application operation, in the upper part of the
Reports window, click the Detailed reports link. The Detailed Reports window opens.
The Detailed Reports window displays data in the form of a table. For convenient viewing
of reports, you can select various filtering options.
Applying the application settings
on another computer
After you have configured the application, you can apply its settings to a copy of Kaspersky
Anti-Virus that is installed on another computer. As a result, the application will be configured
identically on both computers.
The application settings are saved in a configuration file that you can move from one computer to
another.
The settings of Kaspersky Anti-Virus are moved from one computer to another in three steps:
1. Save the application settings to configuration file.
2. Move the configuration file to the other computer (for example, by email or on a removable
drive).
3. Import the settings from the configuration file to the application copy that is installed on the
other computer.
► To export the application settings:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Settings window opens.
3. In the Settings window, select the General section.
4. In the Manage Settings drop-down list, select Export settings.
The Save as window opens.
5. Specify a name for the configuration file and click the Save button.
The application settings are now saved in the configuration file.
Applying the application settings on another computer
87
You can also export the application settings at the command prompt, by using the following
command: avp.com EXPORT <file_name>.
► To import settings into a copy of the application installed on another computer:
1. On the other computer, open the main application window of Kaspersky Anti-Virus.
2. Click the button in the lower part of the window.
The Settings window opens.
3. In the Settings window, select the General section.
4. In the Manage Settings drop-down list, select Import settings.
The Open window opens.
5. Specify a configuration file and click the Open button.
The settings are imported to the application that is installed on the other computer.
Participating in Kaspersky Security
Network (KSN)
Kaspersky Anti-Virus uses cloud protection to make protection of your computer more effective.
Cloud protection is implemented using the Kaspersky Security Network infrastructure that uses
data received from users all over the world.
Kaspersky Security Network (KSN) is an infrastructure of cloud services that provides access to
the Kaspersky Lab database with constantly updated information about the reputation of files, web
resources, and software. The use of data from Kaspersky Security Network ensures faster
responses by Kaspersky Anti-Virus to new threats, improves the performance of some protection
components, and reduces the likelihood of false positives.
Users' participation in Kaspersky Security Network allows Kaspersky Lab to promptly receive
information about types and sources of new threats, develop solutions for neutralizing them, and
minimize the number of false positives. Participation in Kaspersky Security Network lets you
access reputation statistics for applications and websites.
If you participate in Kaspersky Security Network, you automatically send information about the
configuration of your operating system and the start and completion time of processes in
Kaspersky Anti-Virus to Kaspersky Lab.
In this section
Enabling and disabling participation in Kaspersky Security Network ......................................... 88
Checking the connection to Kaspersky Security Network .......................................................... 89
Enabling and disabling participation in
Kaspersky Security Network
Participation in Kaspersky Security Network is voluntary. You can enable or disable the use of
Kaspersky Security Network (KSN) when installing Kaspersky Anti-Virus and / or at any moment
after the application is installed.
Participating in Kaspersky Security Network (KSN)
89
► To enable or disable participation in Kaspersky Security Network:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Settings window opens.
3. In the Additional section, select Additional protection and management tools.
The window displays details of Kaspersky Security Network and Kaspersky Security
Network participation settings.
4. Enable or disable participation in Kaspersky Security Network by clicking the
Enable / Disable buttons:
If you want to participate in Kaspersky Security Network, click the Enable button.
A window with the text of the Kaspersky Security Network Statement opens. If you
accept the terms of the Statement, click the I agree button.
If you do not want to participate in Kaspersky Security Network, click the Disable
button.
Checking the connection to Kaspersky
Security Network
Your connection to Kaspersky Security Network may be lost for the following reasons:
You do not participate in Kaspersky Security Network.
Your computer is not connected to the Internet.
Current key status does not allow connecting to Kaspersky Security Network.
The current status of the key is displayed in the Licensing window.
Participating in Kaspersky Security Network (KSN)
90
► To test the connection to Kaspersky Security Network:
1. Open the main application window.
2. In the More Tools drop-down list, select Cloud Protection.
The Cloud Protection window shows the status of your connection to Kaspersky Security
Network.
Participating in the Protect a Friend
program
With the Protect a Friend program, you can collect bonus points and exchange them for an
activation code for Kaspersky Anti-Virus. To do this, you must publish a download link on Twitter
and on your page in social networks. This link allows your friends to download an installation
package for Kaspersky Anti-Virus with an extended evaluation period. When one of your friends on
Twitter or on a social network downloads the Kaspersky Anti-Virus installation package by clicking
the link that you have published and then activates the application, you receive bonus points.
The number of bonus points depends on the application version.
Note that the option to participate in the Protect a Friend program may not be available to all
users.
To log in to your profile in the Protect a Friend program, you must use the user name and
password of your My Kaspersky account (see the section "About My Kaspersky account" on
page 78). If you do not have a My Kaspersky account yet, you can create one when you open your
Protect a Friend profile for the first time.
A bonus activation code can also be specified in the application as the new activation code.
A bonus activation code can be used to activate the application on another computer (for example,
you can give it as a present to another user).
A bonus activation code cannot be used in the following cases:
The application is in use by subscription. In this case, you can use the bonus activation
code when the subscription expires. You can also apply your bonus activation code on
another computer.
An activation code is already set in the application as the new code. In this case, you can
use the bonus activation code when the license expires.
Participating in the Protect a Friend program
92
In this section
Creating an account on My Kaspersky portal ............................................................................ 92
Logging in to your profile in the Protect a Friend program ......................................................... 93
Creating an account on My Kaspersky
portal
To participate in the Protect a Friend program, you must create an account on My Kaspersky
portal.
► To create your My Kaspersky account:
1. Open the main application window and, in the lower part of the window, click the My
Kaspersky link.
2. Create and activate your My Kaspersky account:
a. On the right part of the web page, enter an email address in the Email field.
b. Enter a password and then re-enter it for confirmation in the Password and
Confirm password fields. The password must contain at least eight characters.
c. Click the Register button.
The web page displays a message informing you of successful registration of your My
Kaspersky account. A message will be sent to your email address, containing a link that
you must click to activate your My Kaspersky account.
d. Click the link to activate your My Kaspersky account.
The web page displays a message informing you of successful activation of your My
Kaspersky account. You can use your newly created My Kaspersky account to log in to
your Protect a Friend profile.
Participating in the Protect a Friend program
93
Logging in to your profile in the Protect
a Friend program
► To log in to the web page with your profile in the Protect a Friend program:
1. Open the main application window and, in the lower part of the window, click the My
Kaspersky link.
A web page opens, containing fields for signing up or logging in to My Kaspersky portal.
2. On the right part of the web page, fill in the fields by entering the email address and the
password that you specified during registration of your My Kaspersky account.
3. Click the Log in button.
4. Go to the Protect a Friend section.
Read more about the rules of participation in the Protect a Friend program on My Kaspersky
portal.
Using the application from the
command prompt
You can use Kaspersky Anti-Virus at the command prompt.
Command prompt syntax:
avp.com <command> [settings]
To view help on the command prompt syntax, enter the following command:
avp.com [ /? | HELP ]
This command allows you to obtain a full list of commands that are available for managing
Kaspersky Anti-Virus through the command prompt.
To obtain help on the syntax of a specific command, you can enter one of the following commands:
avp.com <command> /?
avp.com HELP <command>
At the command prompt, you can refer to the application either from the application installation
folder or by specifying the full path to avp.com.
Contacting Technical Support
This section describes the ways to get technical support and the terms on which it is available.
In this section
How to get technical support ..................................................................................................... 95
Technical support by phone ...................................................................................................... 96
Getting technical support on My Kaspersky portal ..................................................................... 96
Collecting information for Technical Support ............................................................................. 97
How to get technical support
If you do not find a solution to your problem in the application documentation or in one of the
sources of information about the application, we recommend that you contact Kaspersky Lab
Technical Support. Technical Support specialists will answer any of your questions about installing
and using the application.
Before contacting Technical Support, please read the support rules
(http://support.kaspersky.com/support/rules).
You can contact Technical Support in one of the following ways:
By telephone. This method allows you to consult with specialists from our
Russian-language or international Technical Support.
Send request from My Kaspersky portal. This method allows you to contact our specialists
using the query form.
Technical support is available only to users who have purchased a license for use of the
application. No technical support is provided to users of trial versions.
Contacting Technical Support
96
Technical support by phone
You can call Technical Support from most regions throughout the world. You can find information
about how to obtain technical support in your region and contact information for Technical Support
on the Kaspersky Lab Technical Support website (http://support.kaspersky.com/b2c#region2).
Before contacting Technical Support, please read the support rules
(http://support.kaspersky.com/support/rules).
Getting technical support on My
Kaspersky portal
My Kaspersky (https://my.kaspersky.com) is a one-stop online resource for managing the
protection of your devices and activation codes for Kaspersky Lab applications and for requesting
technical support.
To access My Kaspersky portal, you have to register. To do so, enter your email address and
create a password.
You can receive technical support via My Kaspersky portal in the following ways:
Send email requests to Technical Support
Contact Technical Support without using email
Track the status of your requests in real time
You can also view a complete history of your technical support requests.
Email request to Technical Support
You have to specify the following information in your email request to Technical Support:
Message subject
Application name and version number
Operating system name and version number
Problem description
Contacting Technical Support
97
A specialist from Technical Support will send an answer to your question to My Kaspersky portal
and to the email address that you have specified during registration.
Collecting information for Technical
Support
After you notify Technical Support specialists of a problem, they may ask you to create a report
that contains information about your operating system and send it to Technical Support. Technical
Support specialists may also ask you to create a trace file. The trace file allows tracing the process
of performing application commands step by step and determining the stage of application
operation at which an error occurs.
After Technical Support specialists analyze the data that you have sent, they can create an AVZ
script and send it to you. Running AVZ scripts allows analyzing active processes for malicious
code, scanning the system for malicious code, disinfecting / deleting infected files, and creating
reports on results of system scans.
To provide better support on issues related to functioning of the application, Technical Support
specialists may ask you to temporarily change application settings for debugging purposes while
diagnostics are ongoing. To do so, you may need to perform the following actions:
Activate collection of extended diagnostic information
Configure individual components of the application by changing special settings that are not
accessible through the standard user interface
Reconfigure storage and sending of collected diagnostic information
Set up interception of network traffic and saving of network traffic to a file
Technical Support specialists will give you all information necessary for performing these actions
(step-by-step instructions, settings to be changed, scripts, additional command line features,
debugging modules, special utilities, etc.) and will inform you of what data will be collected for
debugging purposes. After the extended diagnostic information is collected, it is saved on the
user's computer. The collected data is not sent automatically to Kaspersky Lab.
Contacting Technical Support
98
You are advised to perform the preceding actions only under the guidance of a Technical
Support specialist after receiving instructions to do so. Changing application settings by
yourself in ways not described in the Administrator's Guide or recommended by Technical
Support specialists can cause slowdowns and crashes of the operating system, reduce the
protection level of your computer, and damage the availability and integrity of the processed
information.
In this section
Creating a system state report .................................................................................................. 98
Sending data files...................................................................................................................... 99
Contents and storage of trace files ...........................................................................................100
Running AVZ scripts ................................................................................................................100
Creating a system state report
► To create a system state report:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Support window opens.
3. In the window that opens, click the Support Tools link to open the Support Tools window.
4. In the window that opens, click the How to create an operating system state report link
to open a Knowledge Base article on how to create an operating system state report.
5. Follow the instructions in the Knowledge Base article.
Contacting Technical Support
99
Sending data files
After you have created the trace files and the system state report, you need to send them to
Kaspersky Lab Technical Support specialists.
You will need a request number to upload files to the Technical Support server (see the section
"Getting technical support on My Kaspersky portal" on page 96). This number is available on My
Kaspersky portal when you have an active request.
► To upload the data files to the Technical Support server:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Support window opens.
3. Click the Support Tools link to open the Support Tools window.
4. In the window that opens, click the Send report to Technical Support link to open the
Send report window.
5. Select the check boxes next to the data that you want to send to Technical Support.
6. Enter the number assigned to your request by Technical Support.
7. Click the Send report button.
The selected data files are packed and sent to the Technical Support server.
If you were unable to send the files for any reason, the data files can be stored on your computer
and later sent from My Kaspersky portal.
► To save data files to disk:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Support window opens.
3. In the window that opens, click the Support Tools link to open the Support Tools window.
Contacting Technical Support
100
4. In the window that opens, click the Send report to Technical Support link to open the
Send report window.
5. Select the types of data to save to disk:
Operating system information. Select this check box to save information about the
operating system of your computer to disk.
Data received for analysis. Select this check box to save application trace files to disk.
Click the <number of files>, <data volume> link to open the Data received for
analysis window. Select check boxes opposite the trace files that you want to save.
6. Click the Save report link to open the window for saving an archive with data files.
7. Specify the archive name and confirm saving.
The created archive can be sent to Technical Support from My Kaspersky portal.
Contents and storage of trace files
Trace files are stored on the computer openly for seven days after the writing of trace files is
disabled. Trace files are deleted permanently after seven days.
Trace files are stored in the ProgramData\Kaspersky Lab folder.
The format of trace file names is as follows: KAV<version
number_dateXX.XX_timeXX.XX_pidXXX.><trace file type>.log.
Trace files can contain confidential data. You can view the contents of a trace file by opening it in a
text editor (such as Notepad).
Running AVZ scripts
You are advised not to change the text of an AVZ script received from Kaspersky Lab experts.
If problems occur during script execution, please contact Technical Support.
Contacting Technical Support
101
► To run an AVZ script:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Support window opens.
3. In the window that opens, click the Support Tools link.
The Support Tools window opens.
4. In the window that opens, click the Run script link to open the Script execution window.
5. Copy the text from the script sent by Technical Support specialists, paste it in the entry field
in the window that opens, and click the Run button.
The script runs.
If the script is successfully executed, the Wizard closes automatically. If an error occurs during
script execution, the Wizard displays a corresponding message.
Limitations and warnings
Kaspersky Anti-Virus has a number of limitations that are not critical to operation of the application.
Limitations on upgrades from a previous version of the application
The application can be upgraded if the following versions of Kaspersky Anti-Virus are installed on
your computer:
Kaspersky Anti-Virus 2013
Kaspersky Anti-Virus 2014
Kaspersky Anti-Virus 2015
Kaspersky Anti-Virus 2016
Upgrades from earlier versions of the application are not supported.
After an upgrade from a previous version of the application, Kaspersky Anti-Virus starts automatically
even if automatic startup of the application is disabled in the settings that have been saved. When
the operating system restarts afterwards, Kaspersky Anti-Virus does not start automatically if
automatic startup of the application is disabled in the settings that have been saved.
When a previous version of Kaspersky Anti-Virus is upgraded, the following application settings are
replaced with default settings:
Kaspersky Anti-Virus display settings
Scan schedule
Participation in Kaspersky Security Network
File Anti-Virus protection level
Mail Anti-Virus protection level
Update sources
List of trusted web addresses
URL Advisor settings
Limitations and warnings
103
Limitations on the operation of certain components and automatic processing of files
Infected files are processed automatically according to rules created by Kaspersky Lab specialists.
You cannot modify these rules manually. Rules can be updated following an update of databases
and application modules.
Website certificate check and file scan limitations
When scanning a file, the application can contact Kaspersky Security Network for information
about this file. If data from Kaspersky Security Network could not be retrieved, the application
decides whether or not the file is infected based on local anti-virus databases.
Limitations of System Watcher functionality
Protection against cryptors (malware that encrypts user files) has the following limitations:
The Temp system folder is used to support this functionality. If the system drive with the
Temp folder has insufficient disk space to create temporary files, protection against cryptors
is not provided. In this case, the application does not display a notification that files are not
backed up (protection is not provided).
Temporary files are deleted automatically when you close Kaspersky Anti-Virus or disable
the System Watcher component.
In case of an emergency termination of Kaspersky Anti-Virus, temporary files are not
deleted automatically. To delete temporary files, clear the Temp folder manually. To do so,
open the Run window (Run command under Windows XP) and in the Open field type
%TEMP%. Click OK.
Encrypted connections scan limitations
Due to technical limitations of the implementation of scanning algorithms, scanning of encrypted
connections does not support certain extensions of the TLS 1.0 protocol and later versions
(particularly NPN and ALPN). Connections via these protocols may be limited. Browsers with
SPDY protocol support use the HTTP over TLS protocol instead of SPDY even if the server to
which the connection is established supports SPDY. This does not affect the level of connection
security. If the server supports only the SPDY protocol and it is impossible to establish the
connection via the HTTPS protocol, the application does not monitor the connection established.
Limitations and warnings
104
Kaspersky Anti-Virus does not support processing of HTTPS/2 Proxy traffic. The application does
not process traffic transmitted via extensions of the HTTP/2 protocol.
Kaspersky Anti-Virus monitors only those protected connection which it is able to decrypt. The
application does not monitor connections added to the list of exclusions (Websites link in the
Network settings window). The following components perform decryption and scanning of
encrypted traffic by default:
Web Anti-Virus
URL Advisor
Kaspersky Anti-Virus decrypts encrypted traffic while the user is using the Google Chrome browser
if the Kaspersky Protection extension is disabled in this browser.
Specifics of infected file processing by application components
By default, Kaspersky Anti-Virus can delete infected files that cannot be disinfected. Removal by
default can be performed during file processing by such components as Mail Anti-Virus, File
Anti-Virus, during scan tasks, and also when System Watcher detects malicious activity of
applications.
Warning about changes in IM Anti-Virus functionality
Beginning with the 2016 version of Kaspersky Anti-Virus, the IM Anti-Virus component does not
scan messages transmitted via the IRC protocol.
About personal data contained in report files
Report files are stored locally on your computer.
Path to report files: %allusersprofile%\Kaspersky Lab\AVP16.0.0\Report\Database.
Reports are stored in the following files:
reports.db
reports.db-wal
reports.db-shm (does not contain any personal data)
Limitations and warnings
105
Report files are protected against unauthorized access if self-defense is enabled in Kaspersky
Anti-Virus. If self-defense is disabled, report files are not protected.
Report files can contain personal data obtained during operation of protection components, such
as File Anti-Virus component, Mail Anti-Virus, and Web Anti-Virus.
Report files can contain the following personal data:
IP address of the user's device
Online browsing history
Versions of the browser and operating system
Names of cookies and other files and paths to them
Email address, sender, message subject
Specifics of the Autorun process operation
The autorun process logs the results of its operation. Data is logged in text files named
"kl-autorun-<date><time>.log". To view data, open the Run window (Run command under
Windows XP) and in the Open field type %TEMP% and click OK.
All trace files are saved at the path to setup files that were downloaded during operation of the
autorun process. Data is stored for the duration of operation of the autorun process and deleted
permanently when this process is terminated. Data is not sent anywhere.
Kaspersky Anti-Virus limitations under Microsoft Windows 10 with the Device Guard mode
enabled:
Operation of the following functionality is partly limited:
Rootkit search and disinfection (postponed disinfection of files after computer restart;
detection of malware that creates autorun keys in the registry)
Heuristic Analysis (emulation of the startup of suspicious applications)
Limitations and warnings
106
About logging of events in the Windows event log that are related to the License Agreement
and Kaspersky Security Network
Events involving accepting and declining the terms of the License Agreement, and also accepting
and declining participation in Kaspersky Security Network, are recorded in the Windows event log.
Limitations on local address reputation checks in Kaspersky Security Network
Links to local resources are not scanned in Kaspersky Security Network.
Glossary
A
Activating the application
Switching the application to fully functional mode. Application activation is performed by the user
during or after installation of the application. To activate the application, the user must have an
activation code.
Activation code
A code that you receive when purchasing a license for Kaspersky Anti-Virus. This code is required
for activation of the application.
The activation code is a unique sequence of twenty alphanumeric characters in the format
xxxxx-xxxxx-xxxxx-xxxxx.
Anti-virus databases
Databases that contain information about computer security threats known to Kaspersky Lab as of
when the anti-virus databases are released. Entries in anti-virus databases allow detecting
malicious code in scanned objects. Anti-virus databases are created by Kaspersky Lab specialists
and updated hourly.
Application modules
Files included in the Kaspersky Lab installation package that are responsible for performing the
main tasks of the corresponding application. A particular application module corresponds to each
type of task performed by the application (protection, scan, updates of databases and application
modules).
Available update
A set of updates for Kaspersky Lab application modules, including critical updates accumulated
over a certain period of time and changes to the application's architecture.
Glossary
108
B
Blocking an object
Denying access to an object from third-party applications. A blocked object cannot be read,
executed, changed, or deleted.
Bonus activation code
An activation code for Kaspersky Anti-Virus provided to the user in exchange for bonus points.
Bonus points
Bonus points are points that Kaspersky Lab awards to users who participate in the Protect a Friend
program. Bonus points are provided to the user if the user publishes a link to a Kaspersky Lab
application on social networks or pastes the link in an email message, and the user's friend then
downloads the application installation package via this link and activates the application.
C
Compressed file
An archive file that contains a decompression program and instructions for the operating system
for executing it.
D
Database of malicious web addresses
A list of web addresses whose content may be considered to be dangerous. Created by Kaspersky
Lab specialists, the list is regularly updated and is included in the Kaspersky Lab application
package.
Database of phishing web addresses
List of web addresses which have been defined as phishing addresses by Kaspersky Lab
specialists. The databases are regularly updated and are part of the Kaspersky Lab application
package.
Glossary
109
Digital signature
An encrypted block of data embedded in a document or application. A digital signature is used to
identify the author of the document or application. To create a digital signature, the document or
application author must have a digital certificate proving the author's identity.
A digital signature lets you verify the data source and data integrity and protect yourself against
counterfeits.
Disk boot sector
A boot sector is a special area on a computer's hard drive, floppy disk, or other data storage
device. It contains information on the disk's file system and a boot loader program, which is
responsible for starting the operating system.
There exist a number of viruses that infect boot sectors, which are thus called boot viruses. The
Kaspersky Lab application allows scanning boot sectors for viruses and disinfecting them if an
infection is found.
F
False positive
A situation when a Kaspersky Lab application considers a non-infected object to be infected
because the object's code is similar to that of a virus.
File mask
Representation of a file name using wildcards. The standard wildcards used in file masks are * and
?, where * represents any number of any characters and ? stands for any single character.
H
Heuristic analyzer
A technology for detecting threats about which information has not yet been added to Kaspersky
Lab databases. The heuristic analyzer detects objects whose behavior in the operating system
may pose a security threat. Objects detected by the heuristic analyzer are considered to be
probably infected. For example, an object may be considered probably infected if it contains
sequences of commands that are typical of malicious objects (open file, write to file).
Glossary
110
I
iChecker Technology
A technology that allows increasing the speed of anti-virus scanning by excluding objects that have
remained unchanged since their last scan, provided that the scan parameters (the databases and
the settings) have not been altered. The information for each file is stored in a special database.
This technology is used in both real-time protection and on-demand scan modes.
For example, you have an archive file that was scanned by a Kaspersky Lab application and
assigned not infected status. Next time, the application will skip this archive unless the archive has
been altered or the scan settings have been changed. If you have changed the archive content by
adding a new object to it, modified the scan settings, or updated the application databases, the
archive will be re-scanned.
Limitations of iChecker technology:
This technology does not work with large files, since it is faster to scan a file than to check
whether the file has been modified since it was last scanned.
The technology supports a limited number of formats.
Incompatible application
An anti-virus application from a third-party developer or a Kaspersky Lab application that does not
support management through Kaspersky Anti-Virus.
Infectable file
A file that, due to its structure or format, can be used by criminals as a "container" to store and
spread malicious code. As a rule, they are executable files, for example, files with the extensions
COM, EXE, DLL, etc. The risk of penetration of malicious code into such files is quite high.
Infected object
An object of which a portion of its code completely matches part of the code of known malware.
Kaspersky Lab does not recommend accessing such objects.
Glossary
111
K
Kaspersky Lab update servers
Kaspersky Lab HTTP servers from which updates of databases and software modules are
downloaded.
Kaspersky Security Network (KSN)
An infrastructure of cloud services that provides access to the Kaspersky Lab database with
constantly updated information about the reputation of files, web resources, and software. Use of
data from Kaspersky Security Network ensures faster responses by Kaspersky Lab applications to
threats, improves the performance of some protection components, and reduces the likelihood of
false positives.
Keylogger
A program designed for hidden logging of information about keys pressed by the user. Keyloggers
function as keystroke interceptors.
L
License term
A time period during which you have access to the application features and rights to use additional
services.
P
Phishing
A kind of Internet fraud in which email messages are sent with the purpose of stealing confidential
data, most often financial data.
Probable spam
A message that cannot be unambiguously considered spam, but has several spam attributes (for
example, certain types of mailings and advertising messages).
Glossary
112
Probably infected object
An object whose code contains portions of modified code from a known threat, or an object whose
behavior is similar to that of a threat.
Protect a Friend profile
Summary on the user's participation in the Protect a Friend program. The profile contains the
number of collected bonus points, a link to the page for downloading Kaspersky Anti-Virus, and
bonus activation codes granted to the user.
Protection components
Integral parts of Kaspersky Anti-Virus intended for protection against specific types of threats (for
example, Anti-Phishing). Each of the components is relatively independent of the other ones and
can be disabled or configured individually.
Protocol
A clearly defined and standardized set of rules governing the interaction between a client and a
server. Well-known protocols and the services associated with them include HTTP, FTP, and
NNTP.
Q
Quarantine
A dedicated storage in which the application places backup copies of files that have been modified
or deleted during disinfection. Copies of files are stored in a special format that is not dangerous
for the computer.
R
Rootkit
A program or a set of programs for hiding traces of an intruder or malware in the operating system.
On Windows-based operating systems, a rootkit usually refers to a program that penetrates the
operating system and intercepts system functions (Windows APIs). Interception and modification of
low-level API functions are the main methods that allow these programs to make their presence in
Glossary
113
the operating system quite stealthy. A rootkit can usually also mask the presence of any
processes, folders, and files that are stored on a disk drive, in addition to registry keys, if they are
described in the configuration of the rootkit. Many rootkits install their own drivers and services on
the operating system (these also are "invisible").
S
Script
A small computer program or an independent part of a program (function) which, as a rule, has
been developed to execute a specific task. It is most often used with programs that are embedded
in hypertext. Scripts are run, for example, when you open some websites.
If real-time protection is enabled, the application tracks the execution of scripts, intercepts them,
and scans them for viruses. Depending on the results of scanning, you may block or allow the
execution of a script.
Security level
The security level is defined as a predefined collection of settings for an application component.
Spam
Unsolicited mass email mailings, most often including advertisements.
Startup objects
The set of programs needed to start and correctly operate the operating system and software
installed on your computer. These objects are executed every time the operating system is started.
There are viruses capable of infecting autorun objects specifically, which may lead, for example, to
blocking of operating system startup.
T
Task
The functions of the Kaspersky Lab application are implemented in the form of tasks, such as: Full
Scan task or Update task.
Glossary
114
Task settings
Application settings that are specific for each task type.
Threat level
An index showing the probability that an application poses a threat to the operating system. The
threat level is calculated using heuristic analysis based on two types of criteria:
Static (such as information about the executable file of an application: size, creation date, etc.)
Dynamic, which are used while simulating the application's operation in a virtual
environment (analysis of the application's system calls)
Threat level allows detecting behavior typical of malware. The lower the threat level is, the more
actions the application is allowed to perform in the operating system.
Traces
Running the application in debugging mode; after each command is executed, the application is
stopped, and the result of this step is displayed.
Traffic scanning
Real-time scanning that uses information from the current (latest) version of the databases for
objects transferred over all protocols (for example, HTTP, FTP, and other protocols).
Trust group
A group to which Kaspersky Anti-Virus assigns an application or a process depending on the
following criteria: presence of a digital signature, reputation on Kaspersky Security Network, trust
level of the application source, and the potential danger of actions performed by the application or
process. Based on the trust group to which an application belongs, Kaspersky Anti-Virus can
restrict the actions that the application may perform in the operating system.
In Kaspersky Anti-Virus, applications belong to one of the following trust groups: Trusted, Low
Restricted, High Restricted, or Untrusted.
Glossary
115
Trusted process
A software process whose file operations are not restricted by the Kaspersky Lab application in
real-time protection mode. When suspicious activity is detected in a trusted process, Kaspersky
Anti-Virus removes the process from the list of trusted processes and blocks its actions.
U
Unknown virus
A new virus about which there is no information in the databases. Generally, unknown viruses are
detected by the application in objects by using the heuristic analyzer. These objects are classified
as probably infected.
Update
The procedure of replacing / adding new files (databases or application modules) retrieved from
the Kaspersky Lab update servers.
Update package
A file package designed for updating databases and application modules. The Kaspersky Lab
application copies update packages from Kaspersky Lab update servers and automatically installs
and applies them.
User rating
The index of user activity in use of Kaspersky Anti-Virus. The user rating is displayed in the Protect
a Friend program profile and depends on the settings and the version of the application.
V
Virus
A program that infects other ones, by adding its code to them in order to gain control when infected
files are run. This simple definition allows identifying the main action performed by any virus:
infection.
Glossary
116
Virus outbreak
A series of deliberate attempts to infect a computer with a virus.
Vulnerability
A flaw in an operating system or an application that may be exploited by malware makers to
penetrate the operating system or application and corrupt its integrity. Presence of a large number
of vulnerabilities in an operating system makes it unreliable, because viruses that penetrate the
operating system may cause disruptions in the operating system itself and in installed applications.
AO Kaspersky Lab
Kaspersky Lab is a world-renowned vendor of systems protecting computers against various
threats, including viruses and other malware, unsolicited email (spam), network and hacking
attacks.
In 2008, Kaspersky Lab was rated among the world’s top four leading vendors of information
security software solutions for end users (IDC Worldwide Endpoint Security Revenue by Vendor).
Kaspersky Lab is the preferred vendor of computer protection systems for home users in Russia
(“IDC Endpoint Tracker 2014”).
Kaspersky Lab was founded in Russia in 1997. It has since grown into an international group of
companies with 34 offices in 31 countries. The company employs more than 3,000 skilled
professionals.
PRODUCTS. Kaspersky Lab’s products provide protection for all systems, from home computers
to large corporate networks.
The personal product range includes security applications for desktop, laptop, and tablet
computers, smartphones and other mobile devices.
The company offers protection and control solutions and technologies for workstations and mobile
devices, virtual machines, file and web servers, mail gateways, and firewalls. The company's
portfolio also features specialized products providing protection against DDoS attacks, protection
for industrial control systems, and prevention of financial fraud. Used in conjunction with Kaspersky
Lab’s centralized management system, these solutions ensure effective automated protection for
companies and organizations of any size against computer threats. Kaspersky Lab's products are
certified by major test laboratories, compatible with software from diverse vendors, and optimized
to run on many hardware platforms.
Kaspersky Lab’s virus analysts work around the clock. Every day they uncover hundreds of
thousands of new computer threats, create tools to detect and disinfect them, and include
signatures of those threats in the databases used by Kaspersky Lab applications.
AO Kaspersky Lab
118
TECHNOLOGIES. Many technologies that are now part and parcel of modern anti-virus tools were
originally developed by Kaspersky Lab. It is no coincidence that many other developers use the
Kaspersky Anti-Virus kernel in their products, including: Alcatel-Lucent, Alt-N, Asus, BAE Systems,
Blue Coat, Check Point, Cisco Meraki, Clearswift, D-Link, Facebook, General Dynamics, H3C,
Juniper Networks, Lenovo, Microsoft, NETGEAR, Openwave Messaging, Parallels, Qualcomm,
Samsung, Stormshield, Toshiba, Trustwave, Vertu, ZyXEL. Many of the company’s innovative
technologies are patented.
ACHIEVEMENTS. Over the years, Kaspersky Lab has won hundreds of awards for its services in
combating computer threats. Following tests and research conducted by the reputed Austrian test
laboratory AV-Comparatives in 2014, Kaspersky Lab ranked among the top two vendors by the
number of Advanced+ certificates earned and was eventually awarded the Top Rated certificate.
But Kaspersky Lab's main achievement is the loyalty of its users worldwide. The company’s
products and technologies protect more than 400 million users, and its corporate clients number
more than 270,000.
Kaspersky Lab website:
http://www.kaspersky.com
Virus encyclopedia:
http://www.securelist.com
Virus Lab:
http://newvirus.kaspersky.com (for analyzing
suspicious files and websites)
Kaspersky Lab’s web forum:
http://forum.kaspersky.com
Information about third-party code
Information about third-party code is contained in the file legal_notices.txt, in the application
installation folder.
Trademark notices
Registered trademarks and service marks are the property of their respective owners.
Google Chrome and Chrome are Trademarks of Google, Inc.
Intel, Celeron, and Atom are Trademarks of Intel Corporation in the U.S. and/or other countries.
Internet Explorer, Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft
Corporation in the United States and other countries.
Mozilla and Firefox are Trademarks of the Mozilla Foundation.
Index
A
Additional Tools
Microsoft Windows Troubleshooting ..................................................................................53
AO Kaspersky Lab .............................................................................................................. 117
Application activation
activation code .................................................................................................................47
license .............................................................................................................................44
trial version ......................................................................................................................27
Application databases ...........................................................................................................58
C
Code
activation code .................................................................................................................47
D
Diagnostics...........................................................................................................................57
Disinfected object .................................................................................................................65
E
End User License Agreement ................................................................................................43
F
Full-screen application operation mode ..................................................................................80
Index
122
G
Gaming Profile .......................................................................................................................... 80
H
Hardware and software requirements ....................................................................................... 19
I
Installing the application ............................................................................................................ 22
K
Kaspersky Security Network ..................................................................................................... 88
Keyloggers
Virtual Keyboard ................................................................................................................... 69
L
License
activation code ..................................................................................................................... 47
M
Microsoft Windows Troubleshooting.......................................................................................... 54
My Kaspersky Account.............................................................................................................. 96
N
Notifications .............................................................................................................................. 56
O
Object recovery ......................................................................................................................... 65
Index
123
On-Screen Keyboard ................................................................................................................ 69
P
Privacy Cleaner......................................................................................................................... 74
Protect a Friend ........................................................................................................................ 91
account ................................................................................................................................ 92
rating .................................................................................................................................... 91
Protection state ......................................................................................................................... 57
Protection status ....................................................................................................................... 57
Q
Quarantine
restoring an object ................................................................................................................ 65
R
Remote administration of the application .................................................................................. 77
Remove the application............................................................................................................. 39
Reports ..................................................................................................................................... 85
Restoring the default settings .................................................................................................... 84
Restricting access to the application ......................................................................................... 81
S
Security analysis ....................................................................................................................... 57
Security problems ..................................................................................................................... 57
Security threats ......................................................................................................................... 57
Software requirements .............................................................................................................. 19
Statistics ................................................................................................................................... 85
Index
124
T
Traces
uploading tracing results ....................................................................................................... 99
U
Update ...................................................................................................................................... 58
Update source .......................................................................................................................... 58
URL Advisor
Web Anti-Virus ..................................................................................................................... 71
V
Virtual Keyboard ....................................................................................................................... 69
Vulnerability .............................................................................................................................. 64
Vulnerability Scan ..................................................................................................................... 64
W
Web Protection ......................................................................................................................... 71