Grundig GSN10720X User Manual
Displayed below is the user manual for GSN10720X by Grundig which is a product in the Fridges category. This manual has pages.
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ENG
www.grundig.co.uk
www.grundig.co.uk
USER INSTRUCTIONS
GSN 10720 W
GSN 10720 X
Tall Larder
Fridge
3
Contents
1. Important instructions for
safety and environment 5
1.1 General safety .....................5
1.1.1 HC warning..........................8
1.1.2 For products with a water
dispenser ......................................8
1.2 Intended use........................8
1.3 Children's safety .................8
1.4 Compliance with WEEE
Directive and Disposing of the
Waste Product: ............................9
1.5 Compliance with RoHS
Directive: .......................................9
1.6 Package information...........9
2. Your Refrigerator 10
3. Installation 11
3.1 Appropriate installation
location .......................................11
3.2 Installing the plastic
wedges ........................................11
3.4 Illumination lamp ..............12
3.3 Electrical connection ........12
4. Preparation 13
4.1 Things to be done for energy
saving ..........................................13
4.2 Initial use ...........................13
5. Operating the product 15
5.1 Indicator panel ..................15
5.2 Using interior
compartments ............................17
5.3 Cooling ..................................17
5.4 Changing the door opening
direction ......................................18
6 . Maintenance and cleaning 19
6.1 Avoiding bad odours..........19
6.2 Protecting the plastic
surfaces .....................................20
7. Troubleshooting 21
4
Please read this manual first!
Dear Customer,
We hope that your product, which has been produced in a 1st-class
manufacturing facility and checked under the most meticulous quality control
procedures, will provide you with years of good service.
For this, we recommend you to carefully read the entire manual of your
product before using it and keep it at hand for future references.
This manual
• Will help you use your appliance in a fast and safe way.
• Read the manual before installing and operating your product.
• Follow the instructions, especially those for safety.
• Keep the manual in an easily accessible place as you may need it
later.
• Also read any other documents provided with this product
Please note that this manual may be valid for other models as well.
Symbols and their descriptions
This instruction manual contains the following symbols:
CImportant information or useful usage
tips.
AWarning against dangerous conditions
for life and property.
BWarning against electric voltage.
Packaging materials of the product are
manufactured from recyclable materials
in accordance with our National
Environment Regulations.
5
1. Important instructions for safety and
environment
This section contains safety instructions that will help protect from
risk of personal injury or property damage. Failure to follow these
instructions shall void any warranty.
1.1 General safety
• This appliance can be used by children aged from 8 years and
above and persons with reduced physical,sensory or mental
capabilities or lack of experience and knowledge if they have
been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without supervision.
• Unplug the product if a failure occurs while it is in use.
• If the product has a failure, it should not be operated unless it
is repaired by an Authorised Service Agent. There is the risk of
electric shock!
• Connect the product to a grounded outlet protected by a
fuse complying with the values in the rating plate. Have the
grounding installation made by a qualified electrician. Our
company shall not be liable for any damages that will arise
when the product is used without grounding in accordance with
the local regulations.
• Unplug the product when not in use.
• Never wash the product by spreading or pouring water onto it!
There is the risk of electric shock!
• Never touch the plug with wet hands! Never unplug by pulling
on the cable, always pull out by grabbing the plug.
• Do not plug the refrigerator if the wall outlet is loose.
• Never connect your refrigerator to electricity-saving devices .
Such devices are harmful for the product.
6
• WARNING: When positioning the appliance ensure the supply
cord is not trapped or damaged.
• Unplug the product during installation, maintenance, cleaning
and repairing procedures.
• Always have repairs carried out by the Authorised Service
Agent. The manufacturer shall not be held liable for damages
that may arise from procedures carried out by unauthorised
persons.
• Do not eat ice cream and ice cubes immediately after you take
them out of the freezer compartment! This may cause frostbite
in your mouth!
• Do not touch frozen food by hand! It may stick to your hand!
• Do not put bottled and canned liquid beverages in the freezer
compartment. They may burst!
• Never use steam and steam assisted cleaning materials
to clean or defrost the refrigerator. Steam will cause short
circuit or electric shock since it would get into contact with the
electrical parts in the refrigerator!
• Do not use mechanical devices or other methods to accelerate
the defrosting process, other than those recommended by the
manufacturer.
• Never use the parts on your refrigerator such as the door
and drawer as a means of support or step. This will cause the
product to tip over or parts of it to get damaged.
• Do not damage the cooling circuit, where the refrigerant is
circulating, with drilling or cutting tools. The refrigerant that
might blow out when the gas channels of the evaporator, pipe
extensions or surface coatings are punctured may cause skin
irritations and eye injuries.
• Do not cover or block the ventilation holes on the refrigerator
with any material.
7
• Keep beverages with a high alcohol content tightly closed and
vertically.
• Do not use flammable sprays near the product since there is the
risk of fire or explosion!
• Flammable items or products that contain flammable gases
(e.g. spray) as well as the explosive materials should never be
kept in the appliance.
• Do not place containers filled with liquid on top of the product.
Spilling water on an electrical component may cause electric
shocks or risk of fire.
• Do not store products (vaccines, heat-sensitive medicines,
scientific materials and etc.) that require a precise temperature
control in the refrigerator.
• If you will not operate the product for a long period of time,
unplug and unload the food in it.
• If the product is equipped with blue light, do not look at the blue
light with optical tools.
• Exposing the product to rain, snow, sun and wind is dangerous
with respect to electrical safety.
• Do not overload the product. It may fall when the door is opened,
and cause injury or damage. Similar problems may occur in
case of putting things on top of the product.
• If the product’s door is equipped with a handle, do not pull by the
handle when moving the product. The handle may get loosened.
• Pay attention not to have your hand or any part of your body get
caught by the moving parts inside the product.
8
1.1.1 HC warning
• If the product is equipped with a cooling system containing
R600a gas, pay attention not to damage the cooling system and
piping during usage and transportation. This gas is flammable.
If the cooling system is damaged, keep the product away from
potential sources that can cause the system to catch fire and
ventilate the room in which the unit is placed immediately.
A• WARNING: Never dispose the product in fire.
1.1.2 For products with a water dispenser
• Pressure of water mains should be minimum 1 bar and
maximum 8 bars.
• Use only potable water.
1.2 Intended use
• This product has been designed for domestic use. It is not
suitable for commercial use and it must not be used out of its
intended use.
• Product must be used only for storing food.
• The manufacturer waives any responsibility arisen from
incorrect usage or transportation.
1.3 Children's safety
• Packaging materials are dangerous for the children. Keep
packaging materials in a safe place away from reach of the
children.
• Electrical products are dangerous for the children. Keep
children away from the product when it is in use.
• If the product's door is equipped with a lock, keep the keys away
from reach of children.
9
1.4 Compliance with WEEE Directive and
Disposing of the Waste Product:
This product complies with EU WEEE Directive (2012/19/EU). This
product bears a classification symbol for waste electrical and electronic
equipment (WEEE).This product has been manufactured with high quality
parts and materials which can be reused and are suitable for recycling.
Do not dispose of the waste product with normal domestic and other
wastes at the end of its service life. Take it to the collection center for the
recycling of electrical and electronic equipment. Please consult your local
authorities to learn about these collection centers.
1.5 Compliance with RoHS Directive:
The product you have purchased complies with EU RoHS
Directive (2011/65/EU). It does not contain harmful and
prohibited materials specified in the Directive.
1.6 Package information
Packaging materials of the product are manufactured from recyclable
materials in accordance with our National Environment Regulations.
Do not dispose of the packaging materials together with the domestic
or other wastes. Take them to the packaging material collection points
designated by the local authorities.
10
2. Your Refrigerator
C
Figures in this user manual are schematic and may not match
the product exactly. If the subject parts are not included in the
product you have purchased, then those parts are valid for other
models.
1. Indicator panel
2. Butter & Cheese sections
3. Adjustable door racks
4. Bottle shelves
5. Chrome bottle retainer
6. Adjustable front feet
7. Salad drawer
8. Chiller and glass cover
9. Movable shelves
10. Wine rack
11. Fan
1
2
5
3
4
7
8
9
10
11
6
* May not be available in all models
11
3. Installation
Refer to the nearest Authorised
Service Agent for installation of
the product. To make the product
ready for use, make sure that
the electricity installation is
appropriate before calling the
Authorised Service Agent. If not,
call a qualified electrician to have
any necessary arrangements
carried out.
C
Preparation of the
location and electrical
installation at the place
of installation is under
customer's responsibility.
B
Product must not be
plugged in during
installation. Otherwise,
there is the risk of death
or serious injury!
B
WARNING: Installation
and electrical connections
of the product must
be carried out by the
Authorised Service Agent.
Manufacturer shall not be
held liable for damages
that may arise from
procedures carried out by
unauthorised persons.
A
WARNING: Prior to
installation, visually
check if the product has
any defects on it. If so,
do not have it installed.
Damaged products cause
risks for your safety.
C
Make sure that the power
cable is not pinched or
crushed while pushing
the product into its place
after installation or
cleaning procedures.
3.1 Appropriate
installation location
• Choose a place at where you can
access the product comfortably.
• Install the product at least 30
cm away from heat sources
such as hobs, ovens, heater
cores and stoves and at least 5
cm away from electrical ovens.
Product must not be subjected
to direct sun light and kept in
humid places after installation.
• Appropriate air ventilation must
be provided around your product
in order to achieve an efficient
operation. If the product is to be
placed in a recess in the wall,
pay attention to leave at least 5
cm distance with the ceiling and
side walls.
• Do not place the product on
materials such as rugs or
carpets.
• Place the product on an even
floor surface to prevent jolts.
• Your product can operate in
ambient temperatures between
+5°C to +43°C.
3.2 Installing the
plastic wedges
Plastic wedges are used to create
the distance for the air circulation
between the product and the rear
wall. Insert the 2 plastic wedges
onto the rear ventilation cover as
12
illustrated in the figure. To install
the wedges, push and twist a
quarter of a turn.
3.3 Electrical connection
Connect the product to a grounded
outlet protected by a fuse
complying with the values in the
rating plate. Our company shall
not be liable for any damages that
will arise when the product is used
without grounding in accordance
with the local regulations.
• Electrical connection
must comply with national
regulations.
• Power cable plug must be within
easy reach after installation.
• The voltage and allowed fuse or
breaker protection are specified
in the Rating Plate which is
affixed to interior of the product.
If the current value of the fuse
or breaker in the house does
not comply with the value in the
rating plate, have a qualified
electrician install a suitable
fuse.
• The specified voltage must be
equal to your mains voltage.
3.4 Illumination lamp
To change the Bulb/LED used for
illumination of your refrigerator,
call your AuthorisedService.
The lamp(s) used in this appliance
is not suitable for household
room illumination. The intended
purpose of this lamp is to assist
the user to place foodstuffs in the
refrigerator/freezer in a safe and
comfortable way.The lamps used
in this appliance have to withstand
extreme physical conditions such
as temperatures below -20 °C.
(only chest and upright freezer)
• WARNING: Do not locate
extension sockets or charging
transformers/power supplies
or Lithium-Iron battery
operated products adjacent to
the compressor as they could
overheat.
• Do not make connections via
extension cables or multi-plugs.
BWARNING: Damaged
power cable must be
replaced by the Authorised
Service Agents.
B
WARNING: If the product
has a failure, it should not
be operated unless it is
repaired by the Authorised
Service Agent! There is
the risk of electric shock!
13
4. Preparation
4.1 Things to be done
for energy saving
A
Connecting the product
to electric energy saving
devices is risky as it may
cause damage on the
product.
• Do not leave the doors of your
refrigerator open for a long
time.
• Do not put hot food or drinks in
your refrigerator.
• Do not overload the refrigerator.
Cooling capacity will fall when
the air circulation inside is
hindered.
• Do not place the refrigerator in
places subject to direct sunlight.
Install the product at least 30
cm away from heat sources
such as hobs, ovens, heater
cores and stoves and at least 5
cm away from electrical ovens.
• Pay attention to store your
food in refrigerator in closed
containers.
• You can load maximum
amount of food to the freezer
compartment of the refrigerator
by removing the freezer
compartment drawers. Declared
energy consumption value of
the refrigerator was determined
with the freezer compartment
drawers removed,except if
available bottom drawer and
with maximum amount of food
loaded. There is no risk in using
a shelf or drawer suitable for
the shapes and sizes of the
foods to be frozen.
• Thawing frozen food in fridge
compartment will both provide
energy saving and preserve the
food quality.
• The baskets/drawers that
are provided with the chill
compartment must always be in
use for low energy consumption
and for better storage
conditions.
• Food contact with the
temperature sensor in the
freezer compartment may
increase energy consumption of
the appliance. Thus any contact
with the sensor(s) must be
avoided.
CInside of your refrigerator
must be cleaned
thoroughly.
4.2 Initial use
Before starting to use the product,
check that all preparations are
made in accordance with the
instructions in sections "Important
instructions for safety and
environment" and "Installation".
• Clean the interior of the
refrigerator as recommended in
the “Maintenance and cleaning”
section. Check that inside of it is
dry before operating it.
• Plug the refrigerator into the
grounded wall outlet. When
the door is opened the interior
illumination will turn on.
• Run the refrigerator without
putting any food for 6 hours
and do not open its door
unnecessarily.
14
CFront edges of the
refrigerator may feel
warm. This is normal.
These areas are designed
to be warm to avoid
condensation.
CYou will hear a noise
when the compressor
starts up. The liquids and
gases sealed within the
refrigeration
system may also give rise
to noise, even
if the compressor is not
running and this
is quite normal.
15
5. Operating the product
1. On/Off Function:
This function allows you to make
the Fridge turn off when pressed
for 3 seconds.The fridge could
be turned on by pressing On/Off
button for 3 seconds again .
2. On/Off Indicator:
This icon come on when the fridge
is turned off. All the other icons
turn off.
3. Quick Cool Function:
If you want to cool plenty amount of
fresh food, press Quick Cool button
before you place the food into the
fridge compartment.
Quick Cool indicator turns on when
the Quick Fridge function is on.
Press Quick Cool button again to
cancel this function. Quick Cool
indicator will turn off and normal
settings will be resumed. Quick
1 1113
2
5
3 7
4
68109 14
12
Cool function will be cancelled
automatically 2 hours later if you
do not cancel it manually.
4. Quick Cool Indicator :
This icon comes on when the Quick
Cool function is on.
5. Fridge Set Function:
This function allows you to
change the Fridge compartment
temperature setting. Press this
button to set the temperature
of the fridge compartment to
8,7,6,5,4,3 and 2 respectively.
6. Fridge Compartment
Temperature Setting Indicator:
Indicates the temperature set for
the Fridge Compartment.
7. Vacation Function:
This function can be used when
you will not be using your fridge for
a long time. When you press the
C
Figures in this user manual are schematic and may not match
the product exactly. If the subject parts are not included in the
product you have purchased, then those parts are valid for other
models.
5.1 Indicator panel
16
Vacation button, vacation function
is activated and the vacation
indicator light will illuminate.
When this function is activated,
the fridge compartment
temperature is kept at 15°C in
order to prevent bad odours from
forming. To deactivate vacation
mode, press the vacation button
once more. There should be no
food kept inside your fridge, as it
will not be preserved in Vacation
mode.
8. Vacation Indicator:
This icon lights up when the
Vacation Function is active.
9. High Temperature/Error
Warning Indicator:
This light comes on during high
temperature failures and error
warnings. If you see this light is on,
please check the “Recommended
Solutions for the Problems” part
from you manual.
10. Economic Usage Indicator:
This icon comes on when the
Fridge Compartment is set to 8°C
which is the most economical set
value. Economic Usage Indicator
turns off when the Quick Fridge or
Quick Freeze function is selected.
The economic usage indicator light
will turn off when Quick Cool is
activated.
11.Energy saving Function
(Display Off):
When you press this button, all
icons on the display will turn off
except for the energy saving icon.
If any button on the display is then
pressed, the energy saving function
will be exited.
12.Energy Saving Indicator :
This icon (“-“) lights up when the
Energy Saving Function is selected.
13. Key Lock Mode:
You can lock the display by
pressing the key lock button for
3 seconds. To unlock the display,
simply repeat the procedure and
keep key lock button pressed for 3
seconds.
14. Key Lock Indicator:
This icon lights up when the Key
Lock mode is activated.
17
5.2 Using interior
compartments
Body shelves: Distance between
the shelves can be adjusted when
necessary.
Crisper: Vegetables and fruits can
be stored in this compartment for
long periods without decaying.
Bottle shelf: Bottles, jars and tins
can be placed in these shelves.
5.3 Cooling
Food storage
The fridge compartment is for the
short-term storage of fresh food
and drinks.
Store milk products in the intended
compartment in the refrigerator.
Bottles can be stored in the bottle
holder or in the bottle shelf of the
door.
Raw meat is best kept in
a polyethylene bag in the
compartment at the very bottom of
the refrigerator.
The bottom compartment is the
salad crisper, meat is best kept in
the super fresh zone, which is the
drawer above the salad crisper.
Allow hot foods and beverages to
cool to room temperature prior to
placing them in the refrigerator.
• Attention
Store concentrated alcohol only
standing upright and tightly closed.
• Attention
Do not store explosive substances
or containers with flammable
propellant gases (canned cream,
spray cans etc.) in the device.
There is a danger of explosion.
Placing the food
Egg tray Egg
Fridge
compartment
shelves
Food in pans,
covered plates
and closed
containers
Fridge
compartment
door shelves
Small and
packaged food
or drinks (such
as milk, fruit
juice and beer)
Crisper Vegetables and
fruits
Super Fresh
Zone meat and fish
Defrosting of the appliance
The appliance defrosts
automatically.
18
5.4 Changing the door
opening direction
Door opening direction of your
refrigerator The manufacturer
recommends that the reversing of
the door opening is only carried out
by Authorised Service agents and
will be at the customers expense.
Damage caused by unauthorised
persons whilst attempting to
reverse the doors is not covered
under the warranty.
19
6 . Maintenance
and cleaning
Service life of the product extends
and frequently faced problems
decrease if cleaned at regular
intervals.
BWARNING: Unplug the
product before cleaning it.
• Never use gasoline, benzene or
similar substances for cleaning
purposes.
• Never use any sharp and
abrasive tools, soap, household
cleaners, detergent and wax
polish for cleaning.
• Dissolve one teaspoon of
carbonate in half litre of water.
Soak a cloth with the solution
and wrung it thoroughly. Wipe
the interior of the Freezer
with this cloth and the dry
thoroughly.
• Make sure that no water enters
the lamp housing and other
electrical items.
• If you will not use the Freezer
for a long period of time, unplug
it, remove all food inside, clean
it and leave the door ajar.
• Check regularly that the door
gaskets are clean. If not, clean
them.
• To remove door and body
shelves, remove all of its
contents.
• Remove the door shelves by
pulling them up. After cleaning,
slide them from top to bottom to
install.
• Never use cleaning agents or
water that contain chlorine to
clean the outer surfaces and
chromium coated parts of
the product. Chlorine causes
corrosion on such metal
surfaces
6.1 Avoiding bad odours
Materials that may cause odour
are not used in the production
of our Freezers. However, due
to inappropriate food preserving
conditions and not cleaning the
inner surface of the Freezers
as required can bring forth the
problem of odour. Pay attention to
following to avoid this problem:
• Keeping the Freezers clean
is important. Food residuals,
stains, etc. can cause odour.
Therefore, clean the Freezers
with Sodium Bicarbonate
dissolved in water every few
months.Never use detergents
or soap.
• Keep the food in closed
containers. Microorganisms
spreading out from uncovered
containers can cause
unpleasant odours.
• Never keep the food that have
passed the best before dates
and spoiled in the Freezer.
20
6.2 Protecting the
plastic surfaces
Do not put liquid oils or oil-cooked
meals in your Freezer in unsealed
containers as they damage the
plastic surfaces of the Freezer. If
oil is spilled or smeared onto the
plastic surfaces, clean and rinse
the relevant part of the surface at
once with warm water.
21
7. Troubleshooting
Please review this list before calling the service. It will save your time
and money. This list includes frequent complaints that are not arising
from defective workmanship or material usage. Some of the features
described here may not exist in your product.
The Freezer does not operate.
• The plug is not inserted into the socket correctly. >>> Insert the
plug into the socket securely.
• The fuse of the socket which your Freezer is connected to or
the main fuse have blown out. >>> Check the fuse.
Condensation on the side wall of the freezer compartment.
• Ambient is very cold. >>> When you install the Freezer in places
where the temperature falls below 10 °C.
• Door has been opened frequently. >>> Do not open and close the
door of Freezer frequently.
• Ambient is very humid. >>> Do not install your Freezer into highly
humid places.
• Food containing liquid is stored in open containers. >>> Store food
with liquid content in closed containers.
• Door of the Freezer is left ajar. >>> Do not leave the doors of your
Freezer open for a long time.
• Thermostat is set to a very cold level. >>> Set the thermostat to a
suitable level.
Compressor is not running
• Protective thermic of the compressor will blow out during sudden
power failures or plug-out plug-ins as the refrigerant pressure in
the cooling system of the Freezer has not been balanced yet. The
Freezer will start running approximately after 6 minutes. Please call
the Authorised Service Agent if the Freezer does not start at the end
of this period.
• The freezer is in defrost cycle. >>> This is normal for a full-
automatically defrosting Freezer. Defrosting cycle occurs periodically.
• The Freezer is not plugged into the socket. >>> Make sure that the
plug is fit into the socket.
• Temperature settings are not made correctly. >>> Select the suitable
temperature value.
• There is a power outage. >>> Freezer returns to normal operation
when the power restores.
22
The operation noise increases when the Freezer is running.
• The operating performance of the Freezer may change due to the
changes in the ambient temperature. It is normal and not a fault.
The Freezer is running frequently or for a long time.
• New product may be bigger than your previous one. Larger Freezer
operate for a longer period of time.
• The room temperature may be high. >>> It is normal that the product
operates for longer periods in hot ambient.
• The Freezer might be plugged in recently or might be loaded with
food. >>> When the Freezer is plugged in or loaded with food recently,
it will take longer for it to attain the set temperature. This is normal.
• Large amounts of hot food might be put in the Freezer recently. >>>
Do not put hot food into the Freezer.
• Doors might be opened frequently or left ajar for a long time. >>> The
warm air that has entered into the Freezer causes the Freezer to run
for longer periods. Do not open the doors frequently.
• Freezer or fridge compartment door might be left ajar. >>> Check if
the doors are closed completely.
• The Freezer is adjusted to a very low temperature. >>> Adjust
the Freezer temperature to a warmer degree and wait until the
temperature is achieved.
• Door seal of the fridge or freezer may be soiled, worn out, broken or
not properly seated. >>> Clean or replace the seal. Damaged/broken
seal causes the refrigerator to run for a longer period of time in
order to maintain the current temperature.
Freezer temperature is very low while the fridge temperature is
sufficient.
• The freezer temperature is adjusted to a very low value. >>>
Adjust the freezer temperature to a warmer degree and check.
Fridge temperature is very low while the freezer temperature is
sufficient.
• The fridge temperature is adjusted to a very low value. >>> Adjust the
fridge temperature to a warmer degree and check.
Food kept in the fridge compartment drawers is frozen.
• The fridge temperature is adjusted to a very high value. >>> Adjust
the fridge temperature to a lower value and check.
23
Temperature in the fridge or freezer is very high.
• The fridge temperature is adjusted to a very high value. >>> Fridge
compartment temperature setting has an effect on the temperature
of the freezer. Change the temperatures of the fridge or freezer and
wait until the relevant compartments attain a sufficient temperature.
• Doors are opened frequently or left ajar for a long time. >>> Do not
open the doors frequently.
• Door is ajar. >>> Close the door completely.
• The Freezer is plugged in or loaded with food recently. >>> This is
normal. When the Freezer is plugged in or loaded with food recently,
it will take longer for it to attain the set temperature.
• Large amounts of hot food might be put in the refrigerator recently.
>>> Do not put hot food into the Freezer.
Vibrations or noise.
• The floor is not level or stable. >>> If the Freezer rocks when moved
slowly, balance it by adjusting its feet. Also make sure that the floor
is strong enough to carry the Freezer, and level.
• The items put onto the Freezer may cause noise. >>> Remove the
items on top of the Freezer.
There are noises coming from the Freezer like liquid flowing,
spraying, etc.
• Liquid and gas flows occur in accordance with the operating
principles of your Freezer. >>>It is normal and not a fault.
Whistle comes from the Freezer.
• Fans are used in order to cool the Freezer. It is normal and not
a fault.
Condensation on the inner walls of Fridge.
• Hot and humid weather increases icing and condensation. It is
normal and not a fault.
• Doors are opened frequently or left ajar for a long time. >>> Do
not open the doors frequently. Close them if they are open.
• Door is ajar. >>> Close the door completely.
Humidity occurs on the outside of the Freezer or between the doors.
• There might be humidity in the air; this is quite normal in humid
weather. >>> When the humidity is less, condensation will disappear.
24
Bad odour inside the Freezer.
• No regular cleaning is performed. >>> Clean the inside of the Freezer
regularly with a sponge, lukewarm water or carbonate dissolved in
water.
• Some containers or package materials may cause the smell. >>> Use
a different container or different brand packaging material.
• Food is put into the Freezer in uncovered containers. >>> Keep
the food in closed containers. Microorganisms spreading out from
uncovered containers can cause unpleasant odours.
• Remove the foods that have expired best before dates and spoiled
from the Freezer.
The door is not closing.
• Food packages are preventing the door from closing. >>> Replace the
packages that are obstructing the door.
• The Freezer is not completely even on the floor. >>> Adjust the feet to
balance the refrigerator.
• The floor is not level or strong. >>> Also make sure that the floor is
level and strong enough to carry the refrigerator.
Crispers are stuck.
• The food is touching the ceiling of the drawer. >>> Rearrange food in
the drawer.
AWARNING: If you cannot eliminate the problem although you
follow the instructions in this section, consult your dealer or the
Authorised Service Agent. Never try to repair a non-functional
product yourself.
25
GUARANTEE DETAILS
Your new Grundig product is guaranteed against faulty materials,
defective components or manufacturing defects. The guarantee starts
from the date of original purchase of the product for a period of three
(3) years unless Beko plc (the “Manufacturer”) agrees to extend the
guarantee for the product in writing. If you have any questions about the
guarantee on your product (including how long it is valid), please contact
your retailer or our Call Centre on 0333 207 9920.
This guarantee does not in any way diminish or affect your statutory
rights in connection with the product. This guarantee is in addition to
your statutory rights as a consumer. If you have any question about
these rights, please contact the retailer from which you purchased the
product. In certain circumstances, it is possible that your statutory rights
may offer additional or higher levels of protection than those offered
under the terms of this guarantee.
What is covered by this guarantee?
• Repairs to the product required as a result of faulty materials,
defective components or manufacturing defects.
• Functional replacement parts to repair a product.
• The costs of a Grundig Approved Engineer to carry out the repair.
What is not covered?
• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to control
knobs, flaps and handles.
• Accessories and/or consumable items including but not limited to ice
trays, scrapers, cutlery baskets, filters and light bulbs.
• Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a
Grundig Approved Engineer (the “Engineer”).
- Installation or use of a product where such installation or use
fails to meet the requirements contained in this guarantee or the User
Instructions Booklet.
• Repairs to a product operated at any time on commercial or non-
residential household premises (unless we have previously agreed to the
installation environment).
This guarantee is limited to the cost of repairing the product. To the
extent permitted by law, Beko plc (the “Manufacturer”) does not accept
and will not be held liable for any financial loss incurred in connection
with the failure of any product to operate in accordance with the expected
standards. Such financial loss includes but is not limited to loss arising
from:
26
• Time taken off work.
• Damaged food, clothing or other items.
• Meals taken at restaurants or from takeaways.
• General compensation for inconvenience.
Important Notes
• Your product is designed and built for domestic household
use only.
• The guarantee will automatically be void if the product is
installed or is used in commercial or non-residential domestic
household premises, unless we have previously agreed to the
installation environment.
• The product must be correctly installed, located and operated in
accordance with the instructions contained in the User Instructions
Booklet provided with your product.
• Professional installation by a qualified Electrical Domestic Appliance
Installer is recommended for all Washing Machines, Dishwashers and
Electric Cookers (as incorrect installation may result in you having to
pay for the cost of repairing the product).
• Gas Cookers must be professionally installed by a Gas Safe (or Gas
Networks Ireland for Republic of Ireland) registered gas installer.
• This guarantee is given in respect of products purchased and used
within the United Kingdom and the Republic of Ireland.
• This guarantee is effective from the initial date of purchase of a new
product from an authorised retailer and will be void if the product is
resold.
• This guarantee does not apply to graded sales (where the product is
purchased as a “second”).
• Possession of a copy of these terms and conditions does not
necessarily mean that a product has the benefit of this guarantee. If
you have any questions, please call our Call Centre on the number set
out above.
• The Manufacturer reserves the right to terminate the guarantee if its
staff or representatives are subjected to physical or verbal abuse in
the course of carrying out their duties.
• Optional extras, where available (i.e. extendable feet) are supplied on
a chargeable basis only.
27
Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may
at its sole discretion, replace your product with a new product instead
of carrying out a repair. Where a replacement is offered, this would
normally be an identical model, but when this is not possible, a model
of similar specification will be provided. The Manufacturer will cover
the costs and arrange for the delivery of the new product and for the
return of the old product. Any costs related to disconnecting the faulty
product and installing the replacement product will not be borne by
the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new
product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the
Manufacturer but cannot be guaranteed. Whilst our Engineers will
endeavour to minimize inconvenience and to meet requests for specific
timed appointments, this cannot be guaranteed. We will not be liable
for delays or if it is unable to carry out a repair because a convenient
appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your
product is covered by this guarantee with a proof of purchase. The
Manufacturer reserves the right to charge for the reasonable cost of any
service call if:
• You cannot provide evidence that your product is covered by this
guarantee.
• Where a service call has been made and the engineer finds that there
is no fault with your product.
• That your product has not been installed or operated in accordance
with the User Instructions Booklet.
• That the fault was caused by something other than faulty materials,
defective components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing
you with an invoice. The Manufacturer reserves the right to terminate
the guarantee if you fail to pay the costs for the service call in a timely
manner.
If you are a resident of the United Kingdom, this guarantee will be
governed by English law and subject to the English Courts, save where
you live in another part of the United Kingdom, in which case the law and
courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be
governed by Irish law and the Irish courts will have jurisdiction.
28
HOW TO OBTAIN SERVICE
Please keep your purchase receipt or other proof of purchase in a safe
place; you will need to have it should the product require attention under
guarantee.
It will be useful if you complete the details below, as it will help us
assist you when requesting service (the model number is printed on the
Instruction Booklet and the serial number is printed on the Rating Label
affixed to the appliance). Recording of these details alone will not count
as proof of purchase. A valid proof of purchase is required for under
guarantee service.
The area around the product must be easily accessible to the Engineer
without the need for cabinets or furniture being removed.
It is your responsibility to ensure our Engineers have a clean and safe
environment to carry out any repairs.
……………………………………………………………………………………………………
Model No:
Serial No:
Retailer:
Date of purchase:
………………………………………………………………………………………………
For service under guarantee simply telephone the appropriate number
below
UK Mainland & Northern Ireland 0333 207 9920 or customerservice@
support.grundig.co.uk
Republic of Ireland: 01 691 0203
Register your appliance at: grundig.co.uk/support/register
Before requesting service please check the troubleshooting guide in the
Operating Instructions as a charge may be levied where no fault is found
even though your product may still be under guarantee.
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the
instructions contained within the extended guarantee agreement
document, otherwise please call the appropriate number above where
service can be obtained at a charge.
Should you experience any difficulty in obtaining service contact the
Grundig Customer Helpline on Tel: 0333 207 9920 or
e-mail: customerservice@support.grundig.co.uk
………………………………………………………….......................................This
guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent,
Watford, Herts, WD18 8QU. Beko plc is registered in England and Wales
with company registration number 02415578.
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57 3416 0000/ AJ
ENG
www.grundig.co.uk
www.grundig.co.uk
USER INSTRUCTIONS